Vineburg Self Storage in Sonoma

Review №1

2024-06-18 23:34:58

This place is amazing. It’s clean, bright and convenient. However, the best part of Vineburg Self Storage is Joey. He is the king of customer service. He is kind, knowledgeable, efficient and so incredibly helpful. He deserves 10 stars.

Review №2

2024-06-27 00:23:06

Great location, stupendous customer service with above and beyond attitude. Thoroughly secure facility, plenty of space in the hallways for maneuverability and ease of access to the unit. Motion sensor lights inside and out, climate controlled rooms as well as wine storage units as well.

Review №3

2024-04-27 02:33:51

We tried to rent a unit at this facility for my son before he goes overseas with the military, and we left quite disappointed. Their website clearly shows a web rate of $62 a month for a 10x10 unit. A online application process never mentions promotional pricing or rate other than $62. When we got there we were told that’s a promotional rate, and it will go up to $199 after 2 months although this is not posted anywhere on their website or in their office.A follow up phone call they confirmed this was the deal, and when I mentioned the website doesn’t say anything about a promotional price I was told that it’s the way corporate lists it online.I will say the onsite rep was friendly and professional, and the facility is very nice and clean.But that doesn’t excuse or explain what is clearly at the least misleading/deceptive pricing, but realistically false advertising on their website. If you list a $62 rate, then you should honor that rate. All other storage places that have promotions list their regular rates online. Would love to give them my business, bummer this was a wasted trip…. Maybe owner could address the issue. Thanks

Review №4

2024-06-05 00:11:25

Exceptional service from both Deziree and Joey! I reserved online and our spot was ready the next day. Deziree reached out in the morning and on site Joey helped walk us through what was the best option for our wines. The facility is clean, temperature controlled, and monitored for security. Highly recommend!!!

Review №5

2024-04-01 13:44:30

They have a promotion to get a 10 x 10 unit for $54 a month plus the $13 a month insurance for 4 months before the unit increase to full price. I was told via text messaging it was for 4 months. 5 days later when I went to reserve the unit online, I was then told the promo would only be 3 months and the website would not work to help me complete the lease agreement. I was then instructed to go in person and it would only take 15 minutes. I arrived at 3:45 and then by 5:00, the person was unable to complete the agreement. I left and came back at 5:45. By 6:10, with the manager on site, who was very unfriendly and the did care about how long this process has taken to get a new client, raised my monthly rate. I had to fight to get it back to the $54 and by 6:20, I was able to leave. The 15 minutes took almost 2 hours. Yes, a very nice facility.

Review №6

2024-03-30 00:55:22

What a beautiful facility! Everything is perfect and clean. Joey at the desk was exceptionally helpful. Also the climate control keeps the buildings at very comfortable temperatures, not just above freezing like other facilities I’ve stored at.

Review №7

2024-03-15 01:14:12

Facility and staff are great. I use multiple climate controlled units for wine storage as well as a standard unit for standard storage. Storage areas are clean, well lit and maintained. Staff is available, courteous and helpful. I would strongly recommend Vineburg for all your storage needs.

Review №8

2024-01-29 01:59:12

Beautiful, clean facility and helpful staff, just please note that on Sundays the gates automatically lock at 3:45 sharp (I’m writing this as I am stuck inside the grounds and unable to get out — the 49ers are playing so no one is answering the phones. Had a big lunch and have some water so I’m good for a while but would really like to leave here at some point today, pray for me)Follow up: they helped us get out and we were on the road within about 15 minutes! So wonderful and friendly!! Thank you Joey!

Review №9

2023-07-08 19:01:15

Joey and Phoebe go out of their way to make every part of your experience a pleasant one. Can’t thank them enough for all their assistance in making my move a seamless one.

Review №10

2024-02-22 02:14:31

If you are in Sonoma or nearby cities and need to store your valuable items in a self storage facility, I highly recommend Wineburg Self Storage. I’ve had storage units in facilities from San Francisco to Petaluma to Sonoma and there’s no comparison. This one is a state-of-art facility and everything is brand new. Their prices are also very competitive for a better facility overall. And I can’t say enough about the service at the front desk: The staff is very accessible, efficient and friendly.