Presentation on Map Reviews Nearby

Victory Chevrolet in Petaluma

3.9 (199) 1360 Auto Center Dr, Petaluma, CA 94952, United States

Categories

Chevrolet dealer

Location on the map

Petaluma, Sonoma County, California, US

Phone: +1 707-776-6385
Site: https://victorychevy.com/

Opening hours

Monday:9 AM–7 PM
Tuesday:9 AM–7 PM
Wednesday:9 AM–7 PM
Thursday:9 AM–7 PM
Friday:9 AM–7 PM
Saturday:9 AM–7 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 3.9

199 Reviews for Victory Chevrolet 2024:

Review №1

2023-10-06 11:07:12

Would not recommend bringing your nice car here for service at all!! Worst customer service I’ve ever had at a dealership. Oil change and transmission filter was $1009!! The service writer is off commission and they are driving it hard. I asked what the tech did and he could barely tell me nor were there any notes to even go off of. I asked the tech what he did and he laughed at me and didn’t say a word maybe he didn’t speak English? I feel they are out to get people with nice cars. Bring your car somewhere else! Bad customer service, bad experience, no loyalty, you’d think they would at lease wash your $100k car before returning it, nope, had to take it to rain tree. You’ll get better customer service from a jiffy lube then you will here.

Review №2

2024-02-21 00:35:17

Its a bit sad to see the state of affairs at most Chevrolet dealerships nowadays. The employees seem overwhelmed mentally and as a result they deliver a mediocre customer experience. Your car will be ready at noon *I dont get any update until I called 2hrs later. Let me call you back in 15min after I calculate the parts *an hour passes with no response. Come on guy, thats 2 inaccurate follow ups. If you need more time just say so, but SAY SOMETHING.Mind you, I was just getting an inspection to confirm I needed new brake rotors. Not to actually get them installed yet. Its 30min worth of labor, according to the bill I got. Why did it take over 5 hours to get an update? Something is WRONG with this process. I already knew I needed new rotors, did they nickel and dime me? Maybe. But Advisor Fernando Torres claimed an inspection was NEEDED. Not sure how these guys are incentivized but dear gosh are they good at wasting your whole day for a 30min job.So at Petaluma its $255/hr for labor. Abel Chevrolet in Rio Vista quoted me at $175/hr for labor. Grand total I would pay for brake rotor/pads installation at each place? $2900 at Victory Chevrolet in Petaluma OR $1900 at Abel Chevrolet in Rio Vista? A $1000 difference for two dealerships only 1hr 30min apart. Abel Chevrolet even also has WAY better customer service and theyre not making little mistakes like failing to follow up on a phone call. Thats very basic stuff, its sad.Corvette owners, the rumors are true. Abel Chevrolet in Rio Vista is the golden standard for chevrolet dealerships in the Bay Area. Every other dealership is just so mediocre, sad, and a waste of time.

Review №3

2024-06-24 00:30:14

Hands down worse dealership experience of my life. When it with sensor brake issues, and maintenance, told warranty- then told over 20k in damage because a crack in a headlight- they kept my car I paid 3k in rental fees, 3 mths no car, receive back same issues! And they had me make an insurance claim. Lemon law… buy back. I’d drive 100Miles to never go to this dealership again. Uneducated, false promises,Sad Chevy use to rock

Review №4

2024-05-02 01:15:32

I had a great experience at victory chevy, I found the truck I wanted and sent an email to them with my offer for the truck and trade, Craig was my salesperson, and he responded very quickly, was very professional, he agreed on my offer and we made th e 3 hour drive down there. We arrived, and Craig came right out and greeted us. Within minutes, we started transferring Sirius xm, downloading apps, and getting everything updated to the new truck. Financing went smooth, had no pressure, just went over everything, signed, and was done in 15 minutes .Some dealers Ive spent hours waiting, here I was in and out in 45 minutes. I am very happy with my experience at victory Chevrolet and love the new truck. I am looking forward to dealing with them again for my wifes new car.

Review №5

2024-03-05 16:50:11

First time going to Victory Chevy, and they found everything in relation to my concerns within the first day. Ive taken it to another dealership farther away, twice, and they werent as fast, nor did they find these problems. Will for sure use Victory going forward. I believe his name is Denis in the service department. Good guy, easy to work with.

Review №6

2024-06-01 22:31:18

Every time we took our truck for service here is a joke! Worst customer service ever!! They are not responding for issues they caused when they do the car service. From scratches, parts removed or damaged, water stains in the roof from a leak in a 2021 Chevy, greasy and dirty finger prints in the roof. Also, the front desk service is mediocre and the service is terrible. The guy had actitud with us. I’ll not recommend Victory Chevrolet Petaluma.

Review №7

2024-03-19 22:19:12

DO NOT BUY ANY CARS FROM THERE! They sell you lemon cars. My husband bought a brand new Chevy Silverado from there. It only had 30 miles on it and on the second year he started having issues with the motor. He took it in to another Chevy dealership and after looking at it, they had to replace the whole motor and at first they wanted to charge us for looking at it but after arguing with them they reversed the charge. Then 6 months later the brakes started to fail, and then the air conditioning, and the sensor light wouldn’t turn off after supposedly they said they had fixed it. We’ve had so many issues with the truck! They deserve no stars at all! Oh when he went looking for a truck that day he wanted a different truck not the one he bough that they made him buy because they kept on pushing him to buy that one.

Review №8

2024-01-21 01:13:03

Dennis is always nice and cordial.I only have a as CB problem with the service report for the vehicle inspection. On 1/17/2024 the tire tread was reported as green, 8/32 or greater. On 4/11/23 the vehicle inspection said tires were at 3/32, 5/32, 4/32, and 3/32. They are the same tires! How did they get more tread?! Someone is just checking boxes and not really doing their job.

Review №9

2023-11-21 03:39:30

Called on a Monday to have service done on my 2018 Chevy Traverse since I’ve been going to them since it got it. I arrived before anyone else on the first available appointment that following Wed. One of the techs walked right by me and made eye contact, I said “good morning” guy just kept walking. I’m not sure how they do things at this dealership but didn’t feel right: although I arrived before two other customers, they were helped first. Finally, I get help and the tech explains that the recommended service that was supposed to be done at the 45k service, was not done. I didn’t have my records on me so I went with it. Got the “value” service for 45k at 52k miles. After I get review the breakdown, which was conveniently covered before signing and paying, I notice the $498.70 misc charge (total was $1169.10). I was told it would be ready by 2pm, however I didn’t get any update/call letting me know it would be another hour. I finally called them to check in and that’s when I was informed it had taken longer than expected, which is fine but communication is key.Bottom line, the customer service is ok. The pricing is questionable as it turns out at 45k they did a second 7.5k minimum service. Basic oil change, sure… anything else looks like it will come with a higher price tag just for them to “inspect” based on the Recommended Services Menu.

Review №10

2024-04-17 13:01:01

All the people I met and dealt with were friendly and knowledgeable. I was able to make an appointment quickly and easily. The work was done in a timely manner.

Review №11

2024-03-27 23:50:37

RUN... Do not buy a car from here. Their cars have a history of engine failure. I bought what I thought was a brand-new car, and it didnt even make it to 100,000 miles. They are saying the engine failed and needs to be replaced. The car has less than 80,000 miles. Horrible customer service.

Review №12

2020-01-27 23:59:10

Buyers and sellers be warned. 15 days ago this dealership ‘bought’ my white 2017 Silverado truck, great tires and an aftermarket rack on the back for 22k. I gave them the title on the spot and we shook hands assuming they would pay me within a day or two. In an hour it was marked up to 28K and posted with clean shots ready to be sold. They have still not paid me.This review is a warning to all consumers who have a choice which dealership to do business with. Victory Chevrolet is dishonest and cannot be trusted. Managment on all sides from sales to finance are unaccountable and unreliable. THE BEST ADVICE I EVER HEARD WAS HANDLE ALL AUTO TRANSACTIONS THROUGH A REAL BUSINESS, LIKE A CREDIT UNION, not a dealer. Certainly not Victory.

Review №13

2024-01-24 17:28:13

We were very pleased with the service we received from Fernando at Victory Chevrolet. He communicated clearly and addressed all of our questions and concerns.

Review №14

2024-04-25 14:46:06

Victor Chevrolet service department is very talented honest and reliable I will definitely Recommend The team To service all your Chevrolet vehicles.

Review №15

2024-01-31 15:51:38

Car was in service a day longer than expected and the estimated labor charge was quite random given I’d already pointed out there was a TSB from GM for the problem I was experiencing.

Review №16

2023-11-15 00:39:50

I got a phone call from their service department saying I had a recall on a faulty airbag. As for scheduling I asked for a loaner car and the first person told me I could and then I got a call 1 hour later saying I couldn’t. They told me that Chevy wouldn’t pay for a loaner car because of the type of warranty. Which Chevy is completely liable for. A faulty airbag is no joke of a repair. Honestly Chevy has lost their way in customer service. I’ve read multiple reviews on here and was astonished that they have this bad of reputation. It’s making me want to choose a different brand of vehicles.especially if this is how they treat their customers.

Review №17

2024-03-03 19:10:34

Had a great experience here they are so much better than Platinum Chevrolet in Santa rosa, and they have trust worth mechanic, unlike platinum, who are crooks

Review №18

2023-08-21 00:52:15

The repair was finished in less time than originally planned with the multi point inspection completed as well. The intake specialist explained everything to me and listened to my concerns. I think Victory Chevrolet has one of the best service departments and the best EV technicians Ive experienced for issues large or small. I have been a satisfied customer since 2015.

Review №19

2023-07-31 15:27:08

My 2023 brand new Trailboss experienced a software failure 4 days into my ownership-disappointing! That being said Victory service department got on it. I was offered a loaner vehicle and kept up to date on repair progress. My service rep Fernando was outstanding as well as other Victory employees.

Review №20

2024-04-01 16:43:00

Made an appointment for an oil change and was pleasantly surprised on how quickly my service was completed

Review №21

2023-07-29 01:17:45

Car had a bolt in tire less than 12 hrs after getting home. Getting it addressed is challenging, will go Les Schwab for fix. After service not as professional I am use to with Toyota. Victory really needs to up their game. I wont go back.

Review №22

2023-08-01 00:15:59

Service staff is rude (in person and on the phone) and not willing to accommodate even when the problem happened after extensive work was done at Victory (third time the vehicle has been there in 520 miles, they put in a new motor, and still having issues). Zero stars would be given if possible. Was told to go to where I purchased the vehicle. Not concerned about the safety of my family or inconvenience of not having a vehicle with two young children. I called Silvera where the vehicle was purchased and was told to bring them the car and they would get us all taken care of no matter what. Unfortunately its 30-40 minutes from where we live, which is a bit of an inconvenience.

Review №23

2023-07-12 14:15:23

There’s no doubt about it, I made it horrible mistake with my vehicle. I brought my 2017 GMC canyon with a Duramax in there after I had filled with gasoline and drove it. I’ve already had the tank emptied and the lines flushed and it seem to be running fine from another shop. However, little did I know that there was going to be a domino effect of failing sensors. Clearly they had no idea how to diagnose the problem. It was one thing after another, Approximately six weeks later, they had replaced so many sensors, and so many parts, because they just couldn’t figure out what was wrong. They couldn’t even put it all on one insurance claim. And then they were flip-flopping going back-and-forth trying to figure out which insurance claim to put each sensor on. Had the nerve to call some of it wear and tear. I bought that vehicle there, and fortunately, some of that parts were covered under my extended warranty that I purchased. Their lack of accountability in their in ability to diagnose. The problem, gives them a zero stars in my book. I’ll never buy another vehicle there, and unfortunately, I’m still stuck bringing my vehicle there because of my extended warranty. But once that’s gone, I’ll definitely take my vehicle somewhere else.

Review №24

2023-03-23 13:54:45

I had a 1:00pm appointment and I was running late, I called to let them know I was running late, I spoke with Fernando and he said my appointment was with Dennis and he will let him know that I was running late, he added don’t worry we will take care of you because I guess he realized that I was worrying that my appointment would be canceled since I was running late, I finally got there at 1:30pm and I was trying to apologize to Dennis for being late, he goes don’t even worry about it things like that happen once in awhile, you are here and let’s take care of you. To be honest with you that made me feel so at ease after feeling so bad for being late. I don’t take surveys I don’t have time to take surveys but for once in my life I have a reason to respond to a survey because of not only the Great service I’ve received but also the way Fernando made me feel over the phone not to worry they will take care of me and also the way Dennis made me feel. I don’t go to any appointment late but I did yesterday but like I said Fernando and Dennis took care of me and made feel at ease, if only we could have people like Fernando and Dennis working everywhere and provide this type of customer service, the world will be a better place. So Thank you Fernando and Dennis for providing a Great Service and most importantly for making feel good.

Review №25

2022-05-27 03:03:38

Staff is always polite. Oil changes take quite a bit of time though. I’ve waited a minimum of 1 1/2hrs up to 2hrs for a basic oil change, inspection, and tire rotation. This last time I noticed I was charged a $30 miscellaneous fee. I noticed my last 3 oil changes have all been different prices, each time increasing. When I called to ask what the miscellaneous charge was for the cashier could not explain it well so she said she would have the rep that helped me call me back in a bit. He never did. I called him back the following Monday. They had me leave a voicemail. It’s now Friday and I have not received a call back. Pretty frustrated.

Review №26

2023-09-25 02:57:03

I had an appointment last week but Victory wasn’t able to keep it (this also happens to my brother frequently) and I didn’t know until I’d arrived for the appointment.I do appreciate the shuttle so I could go meander downtown rather than sit in the waiting room for hours

Review №27

2021-09-17 20:21:45

I like Victory Chevrolet, and Dennis is my service person. He really takes good care of me. He worked with me to get an extremely expensive repair done for as little as possible, utilizing coupons etc. I appreciate this extra service.They did a 200,000 mile service on my Chevrolet Silverado and a transmission repair. I would’ve given them a higher rating but I think it’s important that you get excellent service across-the-board and that they’re watching out for you. I would think if they weren’t going to lubricate the doors that squeak or change the wiper blades that clearly needed a replacement that they would let me know. but not a peep. I spent well over $2500 on it this time.Also my truck was just cleaned before it came in and they had to keep it for a week and a half due to a back ordered part, so when I got the truck back it was filthy. I asked about that and they said we can’t wash them because of a water shortage. although the automotive washing places are still working. Well if they told me that at the beginning I would’ve understood or if they gave me a $20 coupon saying we’re sorry I would’ve felt a lot better. I would’ve felt like they cared more.

Review №28

2023-09-25 20:40:40

Lousy, lousy, rude customer service. I paid for a part with cash. They gave me the wrong part and when trying to return the will only send a check back to you. Id like to give zero stars but Ill let the one star slide through for the associate who was nice on the phone but had no authority to help me.

Review №29

2023-05-10 17:06:02

They never returned my calls. Tried to get updates from the sales dpt and the service manager- what I got was useless, dismissive mansplaining but no actual service or information. Wanted to buy my car at the end of the lease but only did so by making sure I didnt have to visit or talk to Victory Chevy again. Lithia and Platinum chevy were great- go there in the future, rather that this sorry operation!

Review №30

2022-03-25 15:43:35

I needed 2 parts. one was in stock, the other needed to be ordered. I booked the installation appointment 2 days after the arrival of the 2nd part, but when I showed up to drop off my car, I found the part was never ordered. So I had to leave my car overnight, for the final repair to be completed upon the arrival of the part the next day. I got another ride back to the dealership at 4pm, only to find the second part had not yet been installed, and had to wait another 45 minutes. Disappointing. But the folks I dealt with were all very nice!!

Review №31

2022-07-01 14:18:12

Customer services was superb. I felt like I was the most important client ever. Didn’t wait long to be helped and I got my car back 2 hours earlier than expected. Another welcoming thing about this place was ever ending smiles from everyone who I saw, I think these people understand why they come to work everyday. Great job Victory Chevrolet Cadillac!

Review №32

2021-07-07 00:40:19

I had waited a week for an appointment and when I arrived to drop off the car I was told the EV mechanic was not in. They would try to get to it tomorrow. The next day I got a call and was told it would be at least another day before they could get to my car. On the third day when I was told they hadnt gotten to it, I said I would pick it up and take it elsewhere. As I was driving over to get the car they called and said the service manager had gotten it into the shop and they would call me back before the end of the day. They called later in the afternoon and said the noise I was complaining about was normal and all the other Bolts on the lot do this.When I dropped the car off I had the service writer sit in the car and made sure he could hear the noise. The car was perfect until after 7000 miles with no noise in the steering column.I am 75 years old and have purchased and had repairs done many times at various dealers. None was as frustrating and disappointing as this one.When I dropped off the car and was told the EV mechanic wasnt in until the next day I have reason to believe this wasnt true as my neighbor dropped her Bolt off that morning for a Battery recall and was told the recall work had been done but the computer had frozen. She got a rental car until the next day.I have recorded the noise the steering makes, and have an appointment at another Chevrolet dealership next week to get the problem fixed. It is still making the noise. Anyone in their right mind would never buy a car that makes this noise as NORMAL.If the service department knew they couldnt work on my car on the day of may appointment they should have called and rescheduled. I felt I had been given the run around for three days and when they said all Bolts do this, I knew this dealership would never get my business again.I live in the town where this dealership is, and purchased the car from them. I had a very positive experience with the purchase, however this incident has caused me to go elsewhere for service and my next new Chevy Bolt. I have never written a negative review before and dont expect to in the future as I cant imagine other dealerships treating a customer like this one.

Review №33

2023-11-21 03:35:07

Went for an airbag recall. Dashboard was broken in 4 places. was told it is an older truck so it has cracks. TF!!!

Review №34

2022-12-13 20:07:36

I just have to share this so Sonoma County is aware of this dealership. We are retired and didn’t have the 35,000 to fix her. Had to use credit cards. So, here is my experience of Victory Chevrolet in Petaluma.I bought a 2011 Dodge Ram 3500 turbo diesel mega cab from Victory Chevrolet of Petaluma for 35,000 dollars and only 117,000 miles on a Diesel engine. Salesmen said they went through it top to bottom and it was in perfect shape. Even gave me a printout of service history and inspection- though it took over an hour to print something that takes minutes. The car promptly broke down in the 1st 30 days and they refused to do anything. “ bought as is” went through all levels of management with same answer. Very nice, but no help. Had it towed to top shop in Sonoma county. 35,000 dollars later, she runs great. Shop took pictures of everything and I gave the receipts to Victory along with pictures and a letter from shop stating they couldn’t have missed the problems if they did the inspection they said they did. They still refused to help. I can say with confidence that either their mechanics are incompetent or they knew about the issues and said nothing. They also cleared the entire code history from computer which the shop stated is Never Done! They rely on that history to troubleshoot problems. One part that they couldn’t miss was 2500 dollars and the code was on when I left the dealer. They said, it is just the gas cap. But, diesels don’t have that problem! I didn’t know that being this was 1st diesel. I will never use them again! I will let you form your own opinion based on the facts that I have in writing. I even asked them to fix the obvious problems and they said no. The head guy ran the same game. So nice and yet said, “ Sorry, too much time has passed. “ that was because I had to go through 4 other people to get to him! I have never felt so ripped off in my life!

Review №35

2023-01-05 20:04:34

Was a bit dismayed that I had $1700 worth of work done on my truck a week ago and the check engine light came back on. I called service dept. that I was going to bring it right back to them this morning so they could check the code. I was told not to as they were not accepting any vehicles due to being short staffed. I can get that but the way I see it after paying $1700 and light back on I would assume this is an open ticket and a priority. Obviously not, I told them I would drop it off on Monday one way or another! I cannot be down a vehicle with no solution in view. For what it is worth I am a long time customer of Victory as well as Autoworld so I do expect someone should get to this matter ASAP!RespectfullyRoland Cherbero

Review №36

2021-11-17 23:36:52

From what I can tell the labor was done right but I was not impressed with Dennis, the service rep guy. It appeared he hated his job, he was not friendly and it felt like I was bothering him because I was a few minutes early to check in. When it was time to pick up my vehicle I had to call several times because no one called me to tell me it was done. After the third time calling and being placed on hold several times because no one picked up in the service department I finally got to talk with Dennis again, that was fun (sarcasm).He was not helpful nor did he even apologize for not calling to tell me my vehicle was done. Luckily I had a second car but if I didnt I would have been carless for over 7 hrs. Originally I was told my service would only be 1.5 hrs. I wouldnt recommend going here at all.

Review №37

2023-05-16 02:00:02

Scumbag sales manager likes to order pizza from multiple stores at once paying cash, and only pay the first one who arrives, then lie about ordering pizza at all to the second one. Has happened multiple times. If they cant be responsible enough to pay for their pizza order they probably cant be trusted with your vehicles either.

Review №38

2021-06-30 20:46:05

My service manager was the most honest service managers that i have ever dealt with. I wanted new brakes installed on both axles of my truck as the truck was at almost 100,000 miles with the original brakes. I had told him to replace the brakes regardless what shape they were in because another shop had told me it was time. He called me later in the day to tell me that all my brakes had been measured and were still like new even after almost 100,000 miles. His honesty will have me driving past several other Chevrolet Dealerships back to Victory Chevrolet in Petaluma Ca.

Review №39

2021-11-12 18:34:21

I booked an appointment for an oil change due to the OnStar notification. While I had it at the Dealership asked for the windshield wipers to be replaced and to check why the seat warmer was not working. While on the phone booking the appointment the Service Advisor began to push the 90,000 service for $1,700.00. I later learned that this was a special service the dealership had come up with for our area. My truck has 87,000 miles and I told the Advisor I wanted to price the Service with Independent shops at that price and the Truck had not quite reached that milestone.The appointment was booked for 8:00 am on Veterans Day and I arrived at about 7:50 am with the Truck. I was informed that there was no shuttle driver and that I would have to be back to get my Truck by 4:30 pm. Fortunately my Wife and I took the day off and we went home. I was told to analyze the seat heating issue it was going to be $200.00 plus. Seemed steep for problem with a GM Product that should not have broken, but I agreed. For the oil change, wipers and the diagnostic it was around $400.00. I heard nothing from the Dealership and the Service Advisor all day. At about 3:50 pm we started to head back to the Dealership to retrieve and pay for the Truck. I was sent a text by the Service Advisor asking if he could keep the Truck overnight to do the diagnostic and I declined. We work in Marin and it would be next to impossible to get to Victory Chevrolet by 4:30 pm on a Friday without closing our business early and taking a finical hit. Upon arriving I learned my Truck was still in the shop. Rather than sending a text the next day or calling me I had to wait 45 minutes for the Advisor to give me an $800.00 plus estimate to fix the seat. I suspect that they were still doing the initial work even thought they had it all day. I also had previously from the same dealership had a $200.00 estimate to replace a part to fix the issue. The Cashier when I checked out at about 5:00 pm was obviously annoyed that she had to stay to check me out and the Service Advisor or her went over anything in regard to charges and work performed. Zero customer Service as to the health of the Truck or specifically the brakes and other components.I felt a complete lack of respect for my time and that the Service Advisor kept the Truck out of rotation in hope of up selling the seat heating issue and possibly the 90,000 Service . The quote for the seat could have been handled via text or phone call the next day and did not require me to sit unnecessarily in the waiting room. The attitude of the Cashier was uncomfortable and hostile for no fault of mine. I dropped the Truck off at 8:00 am. and did not receive a text back till almost 4:00 pm. It is ludicrous that you need the Truck with an appointment all day for an Oil Change and windshield wipers. If they could not do the diagnostic due to work load I should have been immediately contacted.I like to know how much brakes I have left and what work was performed for $400.00. I just had paperwork shoved at me for signatures. The credibility of this Service Department has been lost on me. The lack of respect for my time when I am trying to keep the business local is unacceptable. A hostile attitude after I have been inconvenienced by the Cashier is ridiculous. No information about the current condition of the truck is not acceptable. It is very apparent I could get better service and information and not be priced gouged by an Independent Garage. I have maintained my Truck with the Dealership since purchase. I will not longer be using or recommending Victory Chevrolet.

Review №40

2021-08-11 21:38:17

I made an appointment for 9:00 am for an oil change and tire rotation. This simple service should have taken maybe 1-11/2 hours. After dropping off my truck I looked in the shop area and it didn’t look like a busy day with several lifts empty. I was told it would be done by 4:00 pm that day. I didn’t need my truck that day so I accepted that estimate. I called in at 3:30 pm to see if it was ready . I was told that it was not and would not be done until the next daybecause the technician assigned had other jobs to do and couldn’t get to it. This answer was unacceptable. The employee that checked my truck in was apologetic but offered no solution to the problem. Again unacceptable. In addition to this after picking up my truck the next day I found black grease on the door handle which I spread to other surfaces before I realized it. Again unacceptable. This shop has issues ! I bought this truck from this dealership and have had all services done here. I have been considering trading up soon that will not happen now. I will no longer be doing any business with Victory Chevrolet and will express my disappointment to all I can.

Review №41

2022-01-21 16:31:55

Your service Representatives are overworked. My Bolt had a recall, which angered me in the first place. A loaner car was not offered so I scheduled my appointment at 9:00 a.m. so I could have a ride home. When I arrived they said it was at 8:00 a.m. I was positive this was not true. (Its a waste of time to come in at 8:00 a.m., as you usually wait in line for 30 minutes and Id had a long conversation with the rep who scheduled the appt.) Next my service rep was busy on the phone, shuffling papers and was rude to me. I sat and waited, another rep offered to help me as he was free, but then realized I had to wait for the rude rep who u was assigned to. He finally came over and acting penitent, he nicely spoke to me and checked out my car, etc. Can you train your people to at least apologize? Im angry as it is that my Bolt will now have 20% less range, so certain road trips are no longer doable. When you know you have an unhappy customer, you should try a little harder.I hate going in to Victory Chevrolet.

Review №42

2023-01-19 19:39:45

Victor was very attentive and helpful in our family car search. He was very knowledgeable about the car we were looking at. It was a pleasure working with Victor, from start to finish. I highly recommend him for any car sales.

Review №43

2021-03-11 22:44:35

I very rarely write negative reviews, but some experiences make me wish that we had negative stars to indicate the businesses which really deserve them. Vampire (I refuse to use a very positive word to describe this place) Chevrolet service department in my one and only experience I will EVER have with them deserves negative 5, not positive 1. I took in the used 2017 Bolt EV I had just purchased to have them do the oops we made a mistake software update which will cost Bolt drivers 10-15% of their estimated driving range, by limiting the charging to under 90% of capacity. I also had a problem with the charging function of the car, being unable to change it from Immediate to Departure which I need because I only charge from midnight to 7 AM when my rate is the lowest. I also had a key fob remote which would not work which I wanted them to check, and reprogram if necessary. He said that would be $76, and the charging problem would probably be covered under warranty but he put a $200 maximum on parts and labor. First, they couldnt manage to take care of these 3 simple things in a full day, from 9 AM to 6 PM and I had to call to find out that they would not be returning my car until the next day. What could I do? Wait them out. And, they came through as yet another experience which teaches us NEVER TRUST A DEALER SERVICE DEPARTMENT! They ended up charging me $99.56 to find out that they couldnt reprogram the remote, and $77 TO DO NOTHING (in Dennis own words) to the charging problem which he was astounded to see had fixed itself when I checked it. But they still charged me $156,56 to DO NOTHING. STAY AWAY FROM THIS PLACE!!!!

Review №44

2023-02-27 17:37:54

My experience buying a vehicle was easy and fast, no hassles. It was the quickest i ever purchased a vehicle. Everyone was friendly, knowledgeable and felt I got a good deal.

Review №45

2022-08-04 14:51:42

My sales rep kody was super helpful and super awesome. I couldnt be any happier with my experience. The manager and the financial adviser were super helpful everyone in the office was very pleasant It was an extremely pleasant experience Couldnt be any your happier with purchasing a Vehicle that day

Review №46

2018-12-12 17:16:13

Generally, the experience was fine. I took my truck in for servicing and it was serviced. I brought a coupon in which was not applied until I noticed that the bill was higher than expected. It was than applied. I was also told that I would be given a multi-point inspection as part of the service (although I had coupon for that, also). I realized, after I had picked up the truck, that I was given no feedback on the inspection. I assumed, therefore, that everything was fine. I believe even good feedback on the inspection would have been appropriate.

Review №47

2023-12-27 22:44:46

Absolutely worst experience and customer service Ive ever had wouldnt recommend this place at all service managers my service advisor J no help what so ever

Review №48

2022-10-17 14:57:55

Fabian was an amazing representative for your dealership. He was direct and very helpful without being pushy or sales-focused. Hes a major asset to your dealership and Id highly recommend anyone looking to buy a car work with him.

Review №49

2023-07-26 01:25:39

Fernando was polite, professional and friendly in all our communications. He is a model representative for a modern automobile service center manager.

Review №50

2021-08-16 21:09:49

My battery failed in early am. After AAA jump, I drove to Victory and they got me in and out in just over an hour even though I was not expected. Dennis always provides about average service to us for years. Victory is to be highly recommended.

Review №51

2021-09-27 22:38:28

Terrible experience. Was at the dealership shortly after a Tahoe was taken off the truck, was told the keys were not able to be located that I could buy the vehicle site unseen however if I didn’t like it upon seeing it the next day I couldn’t back out. I could be there ten minutes till 9 am the next morning to start the buying process and the keys would be found and it would be sure to be “inspected.” As I was told I was there 10 before 9. See the vehicle start paperwork and in the middle, was told sorry I cannot sell this vehicle to you. Someone is coming from a couple hours away. Even though I was PHYSICALLY there signing paper work. This person that had not put a deposit down or done any paper work nothing had priority over me! This place was a joke and obviously picks and chooses who gets to buy their vehicles!!

Review №52

2015-10-15 06:58:22

They were very pleasant, timely, and courteous. For the purchase it was great, no pressure, easy test drive, no games with the sales team. There was a little confusion about some exchanged email negotiations, but as soon as I pointed out the oversight they immediately honored it with no attempt to wiggle out. Ive bought several new cars in my life, and this was straight forward and honest, as the process should be. Do your homework, know what you want, set a reasonable price expectation and go in and negotiate, or use True Car or similar, and save your self the poker game process, either way, high marks for Jose, Rick, Mark and Christi. Thanks.

Review №53

2021-04-27 15:24:15

Service Writer John Cox did an excellent job. Due to Corvid 19 restrictions shuttle service was not available. The Buick is my only vehicle so I had to wait at the dealership. At Johns request your staff was able to complete this extensive service in 2 & 1/2 hours. Their effort is much appreciated.

Review №54

2018-11-23 22:05:23

I’ve brought my car in for service a couple of times. I can usually get an appointment the same day. The staff is very friendly and follows up on their service. The location is convenient. I used Platinum Chevrolet in the past and have had very poor service. So I’m glad to be able to use Victor.

Review №55

2021-12-18 13:21:50

It was great. I dropped my vehicle off and went to eat breakfast down the street. I walked the block of the Auto Mall once to burn time and when I got back to the dealership, I would say I only waited 15 mins when John informed me my vehicle was ready to go. Overall, they got it done within the time frame they gave me.

Review №56

2019-04-11 05:12:11

Terry Mccarter was an excellent salesman. I particularly appreciated him setting up my phone & further training about the vehicle, besides his great demeanor.However, I was not comfortable with how the signing of my lease went. I did not understand the way the lease was written. I did not feel my attempts at understanding were successful or were met with skill or patience by the lease person. I had to ask for the manager to come in to explain it & hence, did not feel very good when I finally left the dealership. It left a bad feeling where I had hoped to be excited & happy about the experience.

Review №57

2022-02-09 05:06:15

Guys are awesome, i bought a new silverado in 2019, guys were super prompt, professional and accommodating with a few recalls and ongoing issues. I get all my services done here.Would highly advise not buying the trail boss silverado, extremely frustrating truck with less than 20k miles, cannot get rid of rear springs squeaking and the entertainment system randomly hanging up/blanking out. Worst truck i have ever ridden in let alone owned and Chevy have no resolution to it.Dealership is awesome, especially Fernando Torres, the truck has basic design issues which have not yet been resolved at the chevy level

Review №58

2023-11-13 15:55:34

Quick service with an appointment. Nice staff. Greeted me when I came thru the door. Good coffee.

Review №59

2016-08-08 13:01:52

I bought my 07 Tahoe in February of 06. I pushing 215K. Best truck I have ever owned. I have been disciplined about dealer service - Victory Chevrolet has handled my truck since day one. Dennis P is an outstanding service advisor. He makes sure all the services are done - they are always on time. A couple of times Ive needed immediate service before a road trip - Dennis finds the time to take care of me. Ive had other brands - the brand can be good but if the service isnt top notch - it makes a difference in how you feel about your truck. My Tahoe and Victory Service are the BEST.

Review №60

2021-03-16 14:03:56

John was awesome! He was personable, knowledgeable, and helpful. He kept me updated on the repair process and they had my car ready super quick. The whole experience was easy and fast!

Review №61

2015-01-30 23:03:58

Removing a license plate frame on a car that comes in for service and replacing it with one for your dealership without the customers permission is unacceptable, unethical, and inexcusable.Yes, Im well aware that I had a plate frame for another dealership on my car. It was a dealership in Arkansas where my parents bought the car. It was still there because I wasnt ready to replace it. Sure, it seems trivial, but it was part of the car as I inherited it from my deceased mother. I know it sounds silly, but in the end, what advertisement goes on my car is my choice: not yours.I am not a rolling billboard for your business, and I dont have to bring my car for service at the dealership. I certainly dont have to bring it to YOUR dealership and Ive of half a mind to never do so again. This was only the second time Ive ever set foot in there, so Im hardly a regular, and it might very well be my last.Im also a little insulted you told me to bring it back up there and youd swap the frames back out (since you did, at least, leave the old one in my back seat). I may be a woman but I can use a screwdriver. I dont have to drive all the way across town to have you do it for me.Your service was quick and good. Your prices are fair. Your service advisers are pleasant and courteous. Its just a shame that your service technicians have - by their own admission - a policy of altering peoples cars without getting their permission or disclosing it.

Review №62

2016-12-20 17:51:22

My family had a terrible experience with this dealership. They are dishonest and unprofessional! We came in one day and described the vehicle we were looking for. Jerry (the car sales man) showed us around, we test drove the car and went inside to talk numbers. They didnt have the vehicle in stock but said that they will have no problem getting it within two days. Jerry went back and forth 10 times to the sales manager for every single question/answer until finally he came out with the info we were requesting. The manager didnt come out once! They said that they had found 4 cars that were in our price range and had options we were looking for. The numbers seemed high for the lease so we left. The next day, we took the kids and were shopping around all day at different dealerships for a better deal. By the end, it started to look like the Victory Chevrolet had the best deal. We had one more dealership to visit but called Jerry back and said that if they can do a good deal for us we will turn around and drive straight to them and sign the papers. We finally negotiated a number that all of us were finally comfortable with. Off course he had to run it by his manager a million times but ultimately we had a deal. We were all the way on the other side of town so we drove one hour to Petaluma to wrap up the deal. We got there about 5:40pm, Jerry made me fill out the paper work in order to run my credit report, talked about his family then he went back to talk to the manager. Finally it was about 6:20, the kids were tired, cranky and restless by that time, Jerry comes out, makes little talk and tells us calmly that the manager is not able to get a hold of the dealership where the car is located because it is after 6 and all dealerships close by 6. He tells us that we should go home and his manager will secure the car first thing in the morning and Jerry will give us a call back no later than 12:30 the next day. He assured us that the car is available and worst case scenario if it is not available there are 3 other cars just like that one. We left feeling uneasy and confused as to why they didnt make sure to secure the car sooner and waited until the dealership closed to call them. The next afternoon, 12:30 passed and I heard nothing from Jerry until I emailed him for the update. He told me that the manager is still working on it and will have an update very shortly. At that point, we knew something is fishy. I contacted Jerry a few more times, to which his only response was that the manager is still working on. My wife was getting a little frustrated so she decided to go directly to the source and call the sales manager herself. She was told that he is in a meeting and will call her back. Needless to say, she never received a return call from the manager. By around 3pm, Jerry sends an email simply stating that from what he has been informed, they cannot get the vehicle. He asked the sales manager to view other ones, and he stated there are none. No explanation, no apologies... I called Jerry very upset as you can imagine, asking for an explanation. He had none. He had also said that at this point there is nothing that they can do for us. I was very upset that they ran my credit the day before after I specifically asked not to unless we have a firm deal. From what I overheard, it seems like the real reason was that they mistakenly underestimated the lease amount and were no longer willing to honor the amount that we had negotiated. Again, there were no apologies, no calls from the manager to try and make this right, nothing! They are very dishonest and unprofessional group of people who have complete disregard for peoples time and apparently do not place customer service as their priority. My family, coworkers and friends will never step foot in there again.

Review №63

2017-01-15 19:09:34

They were able to find out what the issue was with my On-Star unit and get it fixed all during the week before Christmas. My truck had to wait an extra day, but I am very satisfied with the job they did at victory. I am very thankful that they got it done before the holiday.

Review №64

2020-12-10 15:26:04

Service department, Bill McAlister was excellent, a 10. My salesman Clint Kirby was excellent, a 10. Finance manager/ loan department (shaved head) was horrible, dis-honest and devious, a 1. The Finance manager tried to get me to sign a contract that had a much higher interest rate on it than I would have gotten from my credit union directly, by at least 2 pts. I told him it was excessive and I knew it as I had already set up a deal and always do with Redwood Credit Union. My fico score was 836 before the purchase, lower now because of the new loan. He told me no to worry about it, to sign the loan documents and if the bank had a lower rate he said they would give it to me after they received the documents. That would have never happened. The loan docs are a contract that state right on them the agreement is non-cancellable and there is no cooling off period and they have a stated contract loan rate written on the first page of the document. We argued over this. I actually got up and walked out. I did not return until he made a new contract with the banks advertised rate. He was within one inch of killing the deal. He agreed to make the changes in writing after I walked and refused to sign at the higher rate although he kept trying to verbally promise a lower rate. I bought another car one year prior and was satisfied. I would buy another car here and recommend the dealer, service department and my salesman Clint Kirby to my friends but would have to strongly warn them about the rip off tactics and dishonesty of the finance manger. This bait and switch already happened with a wealthy friend and he opted to shop elsewhere. It just bad business.

Review №65

2022-05-11 23:41:02

Dennis has been our contact for several years. He does a great job taking care of our car and working around a flexible schedule. We appreciate his help.

Review №66

2021-03-14 22:33:03

I came in to check out a ctsv today. Eric the salesman was really helpful. He made great suggestions and asked questions without being pushy. I didnt end up buying the car as I want to think on it but my experience at Victory was top notch. I hope his boss and the owners see this.

Review №67

2016-05-20 11:20:40

Complete dissatisfied with service department! Did not complete work as requested, was told vehicle servicing was done, came to pick up vehicle and found only 3 small items were addressed! Also used vehicle was advertised with floor mats, and the vehicle had none! I requested and was documented at time of purchase that they would also give me a detailing, all I had to do was make an appointment to have done.... this is because the vehicle purchased was dirty inside and out when purchased! This was not done! When brought in later for detailing, I was told it was ready to pick up... to my disappointment, upon picking up the vehicle... the detailing was not done.. not inside or out! Was told after picking it up, after they had it an entire day... that the service department had a disconnect with the detailing department! Asked to have GM give me a call, and again to my disappointment was never contacted by GM... only got a call from Service Dept. Manager. I again requested a call from GM, it is now 4 days later, and still no return call!

Review №68

2015-05-01 01:10:54

I just bought a car from this dealership and it was the worst! They took forever getting the car ready for pick up and we continually had to point out things to be corrected. The staff acts as though they could care less and made us feel as though we were being picky. On top of it they refused to negotiate on the prices or take anything off for their mistakes. When we picked the car up, it had a scratch on the door, it was missing the remote, a set of keys and a headset. They left the car on empty, so as I drove off in my car I immediately had to stop for gas. I wont be returning!! Attention to detail and customer service were lacking to say the least.

Review №69

2018-06-13 20:43:42

First time ever going there for service... three guys sitting at a counter when you enter and all are too busy to greet you. What happened to service advisors greeting you when you pull up. The guy on right looked up, but picked up the phone to make a call. Do they realize we do have a choice. Extremely disappointed in this dealership as it all starts at the front door. My grade is Failed and I immediately left knowing its all down hill from there. Car brand new so under service contract, but rather drive than go here.

Review №70

2022-02-14 15:37:13

Dennis in the service department is one of the best people I have worked with when an issue comes up on my truck. I trust him when he lets me know what yall find, lets me know a price, and 9.5 times out of 10, my truck is back the day he said it will be done.

Review №71

2014-12-08 23:33:28

I was trying to buy a used vehicle from this dealership and was really surprised with the lack of responsiveness, respect, honesty and courtesy from the whole sales team. The sales rep Ryan, sales managers Mark and Rusty said things that they never delivered on. When I called the dealership to speak with Mark regarding the promises that he made and reasons for not getting back to me, he hung up the phone. I redialed in few minutes and was informed that he was with the customer. I asked receptionist and another sales rep for him to call me back and he never did. Overall, this was the worst car buying experience because the senior management mistreats and lies to potential buyers that are willing to do business with them. My advice is to stay away from these guys!!!

Review №72

2023-10-31 17:19:48

Very friendly and efficient. Great care with myself and my car. Would recommend it.

Review №73

2016-11-24 22:18:49

Once I bought my truck the attitude changed. I had to take my in truck in 3 times in the 1st year. I Had the cloth seats converted to leather on the truck I bought through the dealership. My heated seats now dont heat up. After much frustration and 3 trips in, I was told the seats are operating as designed. I was told that since I modified the seats GM cant help me and the dealership would have to make any concessions. So now I have a surgically fused back and no heated seats in my work truck. I asked Victory to put the cloth seats back in and they refused. Victory showed me a bulletin on the 3rd visit showing that GM was receiving complaints that heated seats were not heating up like previously owned GM vehicles, which is my situation. I now have a vehicle I dont want! Terry and Mark were not helpful at all!

Review №74

2019-04-13 16:17:26

Dennis Pawlowski has been helping me over the years and has my complete trust on any and all of my vehicles. He has a great understanding of my schedule and how I need my vehicle as my daily driver. I can count on Dennis calling me and saying the work is complete and ready for pick up.Service is always good, if I need a shuttle or a rental, they have one available. If the part needs to be special ordered or is on back order, Dennis makes it a priority and will schedule me as soon as possible to get the warranty or maintenance done on my 2500HD Silverado.

Review №75

2023-04-09 18:05:08

Well, I code for something related with fuel line was wrong and I know because I have a scanner they didn’t any problems and the only thing they change was a the fuel filter an try to raise some codes or something and they call me to come and grab my pick up and come back in a week and hopefully what was left to delete on the system got delete so will see, but I got charge for a job the didn’t really do anything because they didn’t change nothing and right now they are just guessing what problem is, hopefully the 900 they charge me to look on some sensors the a check my self tge know they wore ok was not a waste a time and money

Review №76

2017-02-10 17:36:13

The mechanics do good work and the staff are all friendly. They will give you a ride when you drop off your car as wellPrices are in line with other shops. They are honest and have loyal customers as a result

Review №77

2018-11-07 04:03:43

One of the worse dealerships I’ve EVER had to deal with.The sales person Sam kept giving my boyfriend and I different information and different prices. We went on a test drive and he took our licenses to take photocopies and never returned my boyfriends license.Called back and Sam said he lost it. It’s been over a month and we never received any Information about it and every time we call management they don’t answer. Would not recommend to ANYONE.

Review №78

2017-07-28 03:27:41

Friendy folks - but not much difference from all car dealers. Their profits are first no matter what they say.Hopefully you knew this already. They really say they are working for you and they are really good on the sincerity side. Hopefully, you know better.Place is clean, good service, nice people just look out for your self!

Review №79

2016-06-10 18:22:20

My power steering fluid leak repair and seat release latch replacement was scheduled for 1 day. I dropped my car at Victory in the morning and it was there all day. In the afternoon the service writer called and told me that no work had been done on my car and that he didnt know why and didnt have an explanation for me. I rescheduled the repair and continued to drive the car for approx. one week because I had family visiting from out of state and needed transportation. The service manager picked my car up this time and the repair was not going to be finished in one day so the manager brought me a rental car (a base model Cruze which was not satisfactory). The repair was not finished in two days and Victory needed to keep my car over the weekend so they switched the Cruze for a base Malibu. After one week of having my car the manager informed me that the part to repair the seat release was incorrect and they had to order another part. So, in total I didnt have my car for 10 days for a repair that I was told would take 1 day. I am highly dissatisfied with this experience.

Review №80

2020-11-27 21:10:00

My rep was very kind, but I come in for a recall and I was covered under warranty? Thanks, I guess. I have to go all the way down to your dealership for a recall and you guys cant ever cover a tire rotation? Thanks again for nothing.

Review №81

2018-05-25 14:43:01

I have to bring my Isuzu truck to Victory Chevrolet because they are “THE ONLY” authorized dealer within a 40 miles radius to perform warranty work. After the service department tried to convince me I needed a new Injector pump for mere $7500 on my truck I decided to get a second opinion. The second opinion performed the repairs for $430 and was informed the injector pump was not needed. The truck is running fine.As a result of the $7500 recommendation that was not needed I gave Victory Chevrolet a bad review on a internal survey conducted by Isuzu. Victory Chevrolet’s Service Manager now refuses to provide me the warranty work needed on my truck as ramification of the bad survey.Victory Chevrolet is out for one thing and one thing only $$$$$$. Victory Chevrolet’s service department is uninformed and provides terrible customer service. Victory Chevrolet bullies customers around and and prey on individuals that are uninformed. Due yourself a favor if you use the Victory Chevrolet’s service department...get a second opinion!!!!!!!!.I’m looking forward to my 40 mile drive to my new repair shop.

Review №82

2018-08-22 06:08:58

Service 1st time and not clear on where to start. Pull up and nobody around, door says Cadillac so walk in but nobody greets me until I walk up to counter to ask if I am in the right place. 3 guys sitting there nobody moves. Very disappointed even after asking if I am in the right place. Its like pulling teeth to find out where Im supposed to be waiting outside with car or inside. 1 person knew what to do the rest seemed lost. At this point, I wish I bought another Nissan. Nissan fantastic customer service, they hustle, friendly and they actually act like they are happy to get my service. Please get help from Nissan of Vacaville and Northbay Nissan for better customer service. Customer Service is so important its what helps people like me want to buy another new car from a company who is happy serve.

Review №83

2020-05-06 17:36:35

The staff at Victory Chevrolet are wonderful. Cathy was very helpful in scheduling and checking in the truck. The service was on time and my truck was clean. I will now have all my trucks serviced with Victory Chevrolet. I highly recommend them.

Review №84

2018-05-31 00:50:56

I met a very professional and respectful gentleman by the name of Terry Lee McCarter. He was very thoughtful and helpful to my needs and concerns about purchasing a Cadillac. Because of his kindness and understanding, I will more than likely purchase the Cadillac from this dealership. Unlike the slow lack of respect and response from a sales person at Enterprise. I definitely recommend anyone considering purchasing a new or used vehicle speak with this person

Review №85

2021-04-16 09:33:19

Horrible customer service. Talked a deal over the phone and as I was driving I get the call that they are selling the vehicle to someone that drove 3 hours for it. They need to work on communication skills within their team to be on the same page of who is selling what before they start doing deals on the same vehicle with another person.

Review №86

2022-06-15 13:34:49

Im not much of a survey kinda guy... I never give 5 stars or 10s... Nobody is that good! Been dealing with Victory Chevrolet since it was Western Motors on the Boulevard in one aspect or another. Definitely a class act.

Review №87

2016-11-14 16:07:44

The service was great. Dennis at the service desk often updated me on the work progress of our vehicle. My only complaint was that the techs left grease prints on the c pillars and vanity mirrors. Thank you for your work

Review №88

2019-01-29 18:54:09

All I had to get done is have the electronics tested and it took them an hour just to get my car in the garage when I had an appointment. Then the paper said it would be ready by 4 which it shouldn’t take that long. Also they don’t have a nice room to sit in I wish I would’ve went to the Novato Chevrolet so much nicer. I don’t have time to wait at a dealership all day for something that takes like a half an hour tops to check.

Review №89

2021-09-21 21:19:14

The truck we purchased developed a significant and costly engine problem within 30 days. The dealership worked with us to get the motor replaced to both of our satisfaction.

Review №90

2022-10-15 22:06:36

The process was a bit lengthy, but it was not your guys fault, and Fernando at the service department was great at reaching out and letting us know where we were in the process. Thank you for every thing you did.

Review №91

2019-05-02 05:27:49

Mark answered my questions and made suggestions without trying to manipulate or pressure me in any way. So much better that other dealerships sales reps.So far he has been helpful with after-sale support.

Review №92

2020-03-07 00:48:55

I drove for an hour from San Francisco and plan to buy an Isuzu Turck here. Salesperson name: Ryan. I dont see any sincerity in selling cars. And give me a background check! Let me fill in the whole process, and he will do his own thing. Nothing helped me! I didnt understand until I finally found someone to help me! And tell me to wait for his phone tomorrow after filling it out! Its been two weeks now. I already bought the car from other salesmen! No one has called me yet! I think this is a waste of my time! It is hard to imagine that a sales process is so difficult! You buy a car here and it malfunctions. Its even worse if it comes to repair!

Review №93

2017-11-02 16:40:14

The worst dealership i have ever been, i have about 20 different fix orders from this place since my car had 20,000 miles and was under warranty Ive been trying to get so much fix under the hood and they just did not accomplished much, my car has 80,000 miles now and still fixing the same parts they supposedly replaced through the 3 years Ive had the car ( cadillac ATS luxury )Sound system rattles bose premium took it 5 times for this issue was never fixed they just made me waste my time.High iddle at low temperatures and coolant consumption... never fixed they wanted me to change the radiator and condenser but they was not sure if that was going to fix the problem, at the end i had to replace the radiator and my mechanic said the condenser was fine.Also they supposedly replace the rear differential and axles the bolts and like 7 months ago and is failing again leaking oil and they dont want to take care of it bacause they said my car is not under warranty anymore i talked to the manager bill M. And he said yes i remember you and Im sorry we cannot fix all of the issues with your car you have a problem with GM not with our mechanics just dont buy anymore GM cars and to fix the recent same issues go somewhere else since you are not happy... very disappointed with this kind of manager which for sure mechanics dont do the job right with that attitude and sense of not care! NOTHING TO RECOMMEND ABOUT THIS PLACE i also own a Chevy camaro and they were never able to fix, had electric issues and traction control sensors going on they replace all the wiring the computer and the car still does the same! For sure i will be not buying GM anymore as the service manager Bill M recommended

Review №94

2016-09-19 01:58:27

We had a number of concerns regarding engine light and infotainment display. Dennis and the technicians figured everything out and we drove away without any nagging worries! This facility does put the customer in the drivers seat.

Review №95

2018-03-07 22:25:47

Spammed my phone for two weeks with the same sales msg. I wasnt responding at all because I never gave them my number....Called in to clear it up and the receptionist lacks people skills. Asked for someone in management and they werent available.....lies.Talked to a sales manager after getting tossed around. He wasnt much better. This type of treatment represents ownership if this behavior flies

Review №96

2018-04-11 01:55:41

Victory Chevrolet boy let me tell you. If youre a woman and youre trying to get something across to them what you need done with your car. They will do something totally different and not listen to you, if youre a man and you tell them what to do more than likely Ill get the work done right without taking it back three times. I dont think the customer service for the parts and service department is the best

Review №97

2020-08-02 19:46:21

My girlfriend is a travel nurse, we travel from place to place for her assignments, we own a 2015 Chevrolet Duramax Diesel 2500 truck, we are from Florida but we are currently in California for the pandemic, our truck has had a catastrophic fuel system failure which we found out was an on going problem in the Years 2011 to 2016, the truck only had a hundred four thousand miles on it, factory warranty went to a hundred, but we bought the extended warranty which we thought was supposed to come into existence after factory warranty ran out, but for some reason it ran with the factory warranty this extended warranty took us within a thousand miles of being covered, we took the truck to Victory Chevrolet in Petaluma, which we thought was a reputable dealership, we had the repairs done, they had my vehicle for over 4 weeks during this process we had to rent a car for all this time, about two weeks after having this work done I noticed the rear end pinion seal was leaking so I had them do those repairs also, it is now five months later and I noticed a ticking noise coming from my truck it progressively started getting louder, and with this ticking noise exhaust fumes are leaking into the cab of the truck making it unbearable to drive, we are now in Santa Maria California this is where her next assignment is, its 5 hours away from Petaluma, I took it to homes Chevrolet in Santa Maria, I had a Diagnostics run they said the number 4 injector was leaking and it would cost me $2,200 to get this problem fixed, I said hold on I just took this and had all the injectors the complete fuel system changed at Victory Chevrolet this should be covered, I paid him a Diagnostics fee left went and called bill at Victory Chevrolet, he told me to bring the truck in which wasnt possible for we are now over 5 hours away, I then said I had this repair done at a Chevrolet dealership, for if I had problems I could take it to another Chevrolet dealership because we are on the road all over the United States, bill then proceeded to tell me to take it to homes Chevrolet and have them do the work I took it to homes Bill wanted them to run it as a parts failure, they couldnt do this because it was not a part failure, it was a installation failure, and they would not be reimbursed for the repair, Bill told me to go ahead and have the work done pay for it and he would reimburse me the money once the work was completed, so I dropped the truck off, later that day I got a phone call from homes Chevrolet they said the repair wasnt going to be as bad as they thought, that whoever installed did not torque to the proper sequence and they could take care of the problem for under $500 I said wow thats great thats a lot cheaper than the $2,200 you quoted me and they would have the truck done by the next morning, so next morning I rode with my girlfriend to work in the rental car and I walked to the Chevrolet dealership from there, went and dropped off the rental car later that next morning, only had car for 2 days not 3, sent Bill the receipts for the rental car the diagnostic fee and the repair which all totaled less than $600, bill assured me that I would get reimbursed for this, its been 3 weeks all Im getting is excuses, Ive called corporate Ive tried to contact the owner of Victory Chevrolet in Petaluma to no avail I find it insulting and shameful that a company of magnitude of Chevrolet, would try and take advantage of a first-line worker who puts her life on the line dealing with dying covid-19 patience every day, its bad enough you put out a faulty product, but then allow a dealership representing you, put out faulty repairs and double charge the customer is despicable anyone planning on having any work done at this dealership I would highly recommend that you think twice, and get a second opinion somewhere else,A last time Chevrolet owner. These people screw over first responders, no credibility, DONT TRUST OWNERS OR BILL SERVICE MANAGER, would recommend you find a reputable dealership and thats not this place!!!

Review №98

2015-01-23 16:08:53

Excellent customer service. Able to get my car in for scheduled maintenance, and was able to accommodate my late work schedule with after hours drop off. Car was finished and ready for pick up earlier than expected.

Review №99

2016-05-15 00:26:58

I almost bought a Volt at Victory Chevrolet today. I started at the AAA website looking for a no-hassle price on a Volt. When I filled out the form AAA automatically sent my information to three dealers. Victory didn’t have the lowest price but they had a Craigs List ad with a new Volt for $169/mo lease. That seemed reasonable and a guy named Matt had left me an email message so I called him to make an appt.Being somewhat obsessive, before going to meet Matt I checked the Kelly Blue Book value of my trade-in, the federal and state rebates and calculated the net present value of the lease. Like I said, obsessive. The $169 lease price seemed about right given the $7500 rebate.So we met Matt, drove the car, and went to Matt’s cubicle. He took my name and address and walked out without saying anything. My wife and I wandered around for a while, got some coffee, looked at Corvettes and wandered back to Matt’s place. Eventually he came back and offered us a lease of $189. Blah, blah excuses, I said no, $169 or I walk. Matt ambled off somewhere came back and said OK. He probably doesn’t know that I am, at this point, really irritated.So I said we have a deal if you will give me KBB trade in for my car. Matt once again ambles off, this time with my car keys. Another long wait and here’s the offer: $2000 below KBB trade in. So I stood up and started to leave. “Wait, wait” he says or some such. Give me two minutes. I said OK but I’ll be out by my car. A few minutes later some other guy comes out and offers me $500 below the blue book trade in value, which is about $3000 below what Blue Book says the retail price should be. They want to make $2500 on my trade-in.So I went there for a “no-hassle” price and spent about an hour playing the usual game. If they had made the final offer to me to start with I would have a Volt in my garage right now.

Review №100

2022-09-05 00:43:38

From Victor to the Finance Manager the buying process was very easy. Victor is an exceptional sales associate and represents your company well

Review №101

2017-05-31 23:29:27

The worst experience of my life today. My first visit and my last. I wish I could give this Dealership Zero Stars. I went in to buy a 2017 Cadillac XT5 and left without the car even though my Income a month was more than enough. My salesperson Gregory Healey turned out to be..awful and smug. I didnt like the way the Finance Manager looked me up and down like I was a cheap suit. I will never EVER step foot in that Dealership again!!! And, I will be buying my 2017 Cadillac XT5 someplace else.I was treated horribly.

Review №102

2019-08-07 17:01:54

Great and efficient service. As a woman it can often be difficult to find a shop that does not lie or try to trick you. Victory Chevrolet Cadillac has always taken care of me and my vehicles.

Review №103

2024-06-16 14:27:49

Amazing staff and honest people

Review №104

2014-06-11 20:48:22

All the staff were courteous. I was offered a ride home while my car was worked on and, they came and picked me up when the car was ready. All the staff I dealt with were awesome, they seemed to love their jobs!

Review №105

2021-11-29 03:02:07

Vehicle was promised on a certain day and time but wasn’t ready until the next day and not the time they said it would be ready. Then had to turn around and go back when I noticed something wasn’t right. Turned out the tech forgot to plug a sensor in. When it was all said and done, it was about 4-1/2 hrs of wasted time.

Review №106

2021-04-22 03:27:33

It is always a great experience to take my car for service at Victory. They are totally pleasant and courteous, and the service is efficient and reasonably priced.

Review №107

2023-01-10 14:01:08

Great service guy! Fernando is so pleasant and very easy to work with. He does what you ask.

Review №108

2019-03-20 18:50:02

Love Chevy my whole life, Victory Chevy service department will brake your car and blame you. Stick up for yourself and make them fix it. Santa Rosa Chevy people are very friendly and HONEST.

Review №109

2021-09-15 14:09:34

John in the service department was super helpful and patient even when a lot of customers needed his help. I’m definitely going to bring my car there to be serviced in the future.

Review №110

2022-04-01 20:52:35

I have the same confidence in your service technicians as I do in the Petaluma High auto shop. I have only ever owned Chevrolets, and because of your dealership I will never buy one again.

Review №111

2021-07-16 01:18:05

A great experience today... Terry McCarter is a zero pressure guy... Even though I didnt leave in a new car I left appreciating the dealership... When I buy a car itll likely be from Terry at Victory in Petaluma.

Review №112

2020-01-22 04:42:33

2 hour repair took three drop off attempts and as many days to complete. It was covered under warranty so seemingly not a priority for the dealership. Will now be using the Santa Rosa dealership.

Review №113

2022-08-02 15:15:04

Paul Botello was our salesman he made our purchasing experience seamless. We will continue to purchase any further vehicles through him.

Review №114

2020-09-03 04:47:48

Both Bill and Dennis have always taken care of my needs without any hassle. I appreciate the service and choose to come to Victory Chevy over other nearby dealers because of this.

Review №115

2018-02-09 23:59:02

Greg Healey at Victory Chevy was my salesman.If you want to be handled properly and respectfully... find GREG HEALEY.(There are two gregs on the premise, Im sure the other guy is nice too, lol)I was upside-down on my 2007 Ford Pickup - I still owed 4K, they gave me 2.5K on a trade and the bottom line for my 2018 Black Chevrolet Silverado Crew Cab with all the bells and whistles still fell into the fair market price... That means they got me out of the old vehicle, which was a money pit, and got me 14K off the MSRP.I am a full-time grad student, and a recent ARMY infantry veteran.

Review №116

2020-11-16 17:19:42

Thanks to John I got the great service. John was friendly, knowledgeable and professional, I spent a minimum time for the visit. The problems with car are gone, Im very satisfied.

Review №117

2016-02-11 00:07:03

I bought a new 2016 Chevrolet Cruze from Victory Chevrolet in December 2015. The salesman was matt Moreson and I also spoke to the General Sales Manager, Oreste Gonella (SP) and a F&I man and woman, whos names I forget.Everyone treated me as a valuable customer and made it clear they wanted to earn my business. I am very pleased with the Chevrolet Cruze i purchased and the price i paid!I previously had my Corvette and Chevrolet Volt serviced at Victory Chevrolet and repairs were done professionally, on time with No negative surprises! i recommend Victory Chevrolet to anyone who want a car! Plus, your buying cars made in the USA by an American Owned company! Lets keep our jobs and $$$ in the USA, folks!

Review №118

2022-09-24 12:28:45

Had some issues that werent covered by my extended warranty and was going to have to pay out of pocket but thanks to John the service writer looking deeper and finding that my factory warranty actually covered work really saved the day ...

Review №119

2016-02-17 01:16:10

Juan was my salesman he was wonderful explained everything about the car and got me a wonderful deal...I bought a 2016 Chevy Cruse. It was a great experience and everyone there was very nice and helpful!!!!

Review №120

2021-08-06 16:30:55

Great service. Fernando is the Man. He is one of the best service writers I have ever dealt with. Great Rep for your business.

Review №121

2022-05-18 02:55:13

My experience was excellent with little or no time waiting & they did what they said theyd do. No worries at all & very easy going process.

Review №122

2021-06-04 13:54:19

I am beyond satisfied with the car buying experience at Victory Chevrolet. No games no B.S. the entire process was professional and all dealerships should strive do business this way.

Review №123

2021-04-23 00:56:09

The staff was pleasant to speak with and they fixed my truck in a timely manner. Drop off and pickup were easy.

Review №124

2020-08-05 15:48:32

Have taken my Chevy to other dealership service departments in the area and had very poor service. Would definitely recommend Victory. Even with other dealerships being much closer to home.

Review №125

2016-08-03 17:31:45

Steve was very helpful and got my car taken care of right away. They even cleaned the car up when i picked it up, which was nice because i live on a ranch and it was filthy!

Review №126

2023-05-03 12:55:08

Always a good job. Good communication. Great price. Good team at Victory!

Review №127

2017-09-26 22:46:34

Obviously never heard the words customer service.I was talking on the phone to confirm the work on my car and this guy basically hangs up....I called back and was reconnected with the service desk, I explained I was disconnected and I wanted to make sure everything was clear. But no, it was intentional. He got all he needed and decided the end the call.....very rude.

Review №128

2021-03-17 05:17:29

Bought a suv today from Eric the salesman. Customer service was amazing and friendly staff. I would definitely come back in the future.Thanks

Review №129

2021-02-12 01:47:56

John in service was amazing, very friendly and thorough. I will definitely come back to see him next time my truck needs service

Review №130

2016-05-07 15:32:55

I had a great experince leasing my daughters first car from victory. from the sales to finance, to the delivery very proffessional, I will be back this year!

Review №131

2021-11-16 18:00:34

I am very disappointed that all the news releases from GM about the Bolt battery recall said upon replacement the new battery would have a renewed full warranty but the dealer said it is not true.

Review №132

2013-02-21 14:46:48

Very bad dealership. they tried to add extra money in on the closing sale and were hoping we wouldnt notice. 2,200 they added in. and no one seemed surprised. they must do this often . gm was no help, if i was the owner of this company i would be embarrassed.

Review №133

2022-08-03 15:36:51

The experience was pleasant, the staff is very helpful, I just wished they would have a shuttle service.

Review №134

2021-03-26 13:46:49

John is very professional and finished my truck repairs ahead of scheduleI am very happy with John and Victory DealershipWe have purchased my trucks from them

Review №135

2021-07-22 12:34:02

I was not pressured to buy I was asked what i would like to see, the salesman was very forthcoming about the lack of trucks but showed me what they had in stock, & they had the truck that i was looking for in stock

Review №136

2021-07-24 05:38:06

Scheduled an appointment on the app at 8am for an oil change that shouldn’t take very long didnt receive my truck until 430 pm completely horrible then was told I couldn’t wait there nor was offered a shuttle ride home anything

Review №137

2020-09-22 17:40:16

Pulled in with my 2020 duramax with 2k miles on it and check engine light on and they told me to go to autozone to get it read...great service..not

Review №138

2021-08-06 14:56:02

Appreciated getting my car back earlier then I was told it would be done. Overall a good experience - thank you!

Review №139

2020-10-19 22:06:41

Fernando in Service went above and beyond getting parts ordered, doing small repairs, keeping us informed and doing all in a timely manner!

Review №140

2022-09-11 18:05:21

The Service and Parts Center is always great to deal with. You need Parts these guys are great.

Review №141

2023-04-18 20:59:07

These folks couldnt even call me back when I interviewed for a job there. How about a little professional courtesy.

Review №142

2019-11-20 18:53:12

Fernando in service is always very helpful and very informative. I live in santa rosa and always take the drive out to Petaluma just for the customer service.

Review №143

2023-01-23 17:26:52

Check my claim I filed and my Yelp review. Worst customer service ever.

Review №144

2022-01-12 16:14:10

Very friendly and very fast service. I will be back for any and all car needs.

Review №145

2022-01-13 19:30:32

The service person was very polite and did a good job of assisting ma with my service on my pickup.

Review №146

2018-04-20 02:34:42

My visit on 04/16/18 was very satisfactory and the vendors were very kind to me, especially the prices of the cars are very accessible.

Review №147

2020-11-20 02:26:26

Great staff. Always helpful and attentive to my vehicle needs. Great job as always.

Review №148

2019-04-03 23:18:08

No hard sell, the salesman answered all of our questions about the car and offered the best pricing. It was a good experience and a good car at a good price

Review №149

2016-12-28 23:56:17

Excellent service, great communications. They even charged my Volt and gave it a quick wash.

Review №150

2017-11-25 22:23:05

Great place to shop for parts, accessories or a new vehicle. Service department is fast and the employees are very friendly too

Review №151

2021-01-13 15:28:38

Staff was professional, service was great, work completed on time. Nice to see a company complete work as promised.

Review №152

2020-12-07 17:40:13

Very Friendly staff, John in the service department is a really nice person, helpful and efficient.

Review №153

2016-12-18 19:21:45

The service was done to my complete satisfaction. Would recommend Victory Chevrolet highly for anyone needing service.

Review №154

2022-09-06 04:41:46

Best service manager ever works here his name is Fernando.

Review №155

2022-07-02 04:44:18

From beginning to end of my experience, John Cox was an example by which all other employees should strive to be.

Review №156

2015-11-10 06:12:18

Had a recall issue with my truck and they took very good care of my dad!

Review №157

2020-07-30 13:01:45

They are great to deal with in all departments. I have bought 4 trucks from them

Review №158

2010-12-26 20:33:15

Bought a Chevy at this dealer and the FREE Lift Ticket offer from them is a SCAM. Never got them and they refuse to do anything about it.

Review №159

2020-08-21 02:34:10

Fixed all waranty issues. Advised me to change my rear brakes. Nearly 2000$ was quoted...fml

Review №160

2020-03-18 21:30:27

Bought my Silverado here and was very happy about the way we were treated and still are being treated

Review №161

2018-10-08 00:49:57

So far, not so good. Service Department hasn’t been able to complete the repairs to my car that was caused by them.

Review №162

2021-04-09 13:37:51

Fernando the service writer is great, he always takes good care of me

Review №163

2019-07-18 04:04:20

Worst customer service ever,I dropped off my car the didn’t wash it,No going there anymore I will prefer to go either NISSAN or Hansel Honda

Review №164

2016-09-06 14:41:15

Great little car. Did not like the high pressure sales pitch to add extra warranty service.

Review №165

2021-07-26 14:11:10

Great costumer service, pleasure doing business with Mr. Cox, thank you guys

Review №166

2021-03-30 14:33:24

Easy and fast at the counter. My service rep was excellent!

Review №167

2021-04-01 17:32:27

John at the service desk was very helpful and very easy to deal with explaining everything.

Review №168

2018-08-04 20:54:37

Too many changes of personal,,,,should payThem more to stay....have had 6 corvettesServiced there,,,will now change to Mercedes!

Review №169

2020-11-06 19:05:10

Customers serves is great, the personal is ther to help the customer 100% every time.

Review №170

2019-02-04 04:26:37

Great price, easy to do business and I got a great car!

Review №171

2021-07-21 15:21:30

Service done on time and car was ready for pickup when promised.

Review №172

2020-09-15 15:40:05

Great customer service, work was done quickly and according to scedule.

Review №173

2016-08-09 17:26:35

Great buying experience. The price was right and the whole process was very smooth.

Review №174

2016-03-07 17:45:29

Dennis Always does excellent job. Outstanding service department at. Thanks

Review №175

2020-10-15 21:18:43

Well stocked, very helpful and knowledgeable. Appreciated their service.

Review №176

2019-07-31 00:30:28

Thank you very much for all your help and service, youre a great team!! I appreciate it, Gena Halbe 😅

Review №177

2021-03-31 17:26:57

Scheduled me quick, fix the problem fast to meet my needs, friendly and professional

Review №178

2022-08-02 23:23:15

The hole experience was easy and the service was excellent

Review №179

2016-05-08 01:49:09

Service was quick, employees were great always helping no problems.

Review №180

2017-07-29 23:35:30

You guys did a very good job with the car i really like it thanks for the help

Review №181

2018-06-24 04:35:37

Great Service and Vanessa is a friendly, hard working salesperson.

Review №182

2016-02-29 17:40:33

OK, look, I do not own a Chevy and have never been to this dealership....AND YOU KEEP SENDING ME THESE THINGS asking for a review....now you got it!

Review №183

2022-09-17 14:16:15

Super friendly, helpful swift service!

Review №184

2021-06-06 20:45:17

Parts department did a great job helping me

Review №185

2019-10-25 21:59:58

I just paid 20.00 for a key code I did not even need .thanks.

Review №186

2022-12-30 19:36:34

Excellent customer service thank you all👍🏻👍🏻👍🏻

Review №187

2023-07-20 18:16:47

Good deals right now

Review №188

2018-04-20 14:58:03

I wouldnt take my car anywhere but her to get serviced. Im a Cadillac owner

Review №189

2018-03-04 08:46:20

Keith was fantastic! Very happy with my truck!

Review №190

2018-03-27 04:32:14

Went well. No charge for warranty service. They cleaned up previous marginal warranty service repair.

Review №191

2019-04-23 04:51:06

Tommy is an awesome sales person!! Ask for him..

Review №192

2019-02-12 08:46:55

Bought my first car from here plus my dad works there

Review №193

2022-10-15 03:32:04

10k markup on most vehicles. Disgraceful!

Review №194

2019-04-04 14:47:17

Mark is a great sales person to work with,a 5 star sales person

Review №195

2021-12-06 17:10:49

Very clean, everyone was friendly and helpful

Review №196

2018-12-14 23:32:37

Creepy sales guy. Very rude. Chased us around even though we said leave us alone.

Review №197

2017-09-17 02:05:36

Best sales people in the bay area .... hands down !!!

Review №198

2023-06-12 15:42:47

Very timely and friendly.

Review №199

2019-01-02 03:36:02

When you need something done and you have a lot of time. Go to Victory.