Veterinary Angels Medical Center in Agoura Hills

Review №1

2024-06-19 16:22:17

I recently changed over to Veterinary Angels after going to my previous vet for decades.The staff and Dr were great. I felt that we were given lots of time and care. She clearly loves animals and I feel very confident taking my other two dogs there next time they need anything. I appreciate them very much.

Review №2

2023-10-04 16:28:37

We were recommended Veterinary Angels, and so we called to schedule our old ladies euthanasia services. The room was beautiful and comfortable. Our oldest girl, Snickerdoodle, would usually be shaking and terrified at the vets. Instead she napped on the couch and blankets they provided while we waited for the doctor and techs to get everything ready. Everyone was so kind and compassionate. They made a really difficult experience a little easier. It was the best that experience could have been. We are so grateful to everyone on staff for helping us say goodbye to our ladies and let them leave this earth with dignity. We highly recommend them and look forward to partnering with them for the health and care of our other fur babies.

Review №3

2024-02-22 23:37:21

Note: Be cautious of their Google reviews, as they are curated. The clinic selectively prompts customers to ONLY share their positive experiences on Google, skewing the overall perception. For a more balanced and comprehensive understanding of their patient care practices—or rather, their MISTREATMENT of patients—please consult Yelp reviews.Writing this review is incredibly difficult for me, but its necessary to share our distressing experience with Dr. Archie at the vet clinic. As exotic pet owners, we are painfully aware of the scarcity of specialized veterinarians, making any visit to the vet 10x more stressful. This context amplifies my disappointment and anger over the treatment my beloved SIXTEEN-year-old rabbit received under Dr. Archies care.My rabbit, a cherished member of our family for OVER a decade, was not eating or urinating properly, prompting our visit. From the outset, Dr. Archies bedside manner was deeply troubling. Instead of providing a comforting presence, she scolded my rabbit as a bad girl and physically pressed down on her because she was afraid of her peeing on her (a vet AFRAID of a rabbit peeing on them is mind-boggling to me), escalating my pets stress, evidenced by her defensive thumping. This lack of sensitivity was not only inappropriate but shocking, given our visible anxiety about our rabbits advanced age and symptoms.The diagnosis process was equally disheartening. Dr. Archie coldly pointed out a large mass and kidney stones on the X-rays, asking us if we could appreciate the abnormalities in a manner that felt both insensitive and dismissive. This approach was far from the empathetic communication we expected in such a distressing moment. Keep in mind we were in TEARS at this stage.The discussion of treatment options only added to our dismay. Dr. Archies recommendations were inconsistent, focusing on aggressive surgical interventions without adequately considering the significant risks for a rabbit of this age. Her inability to offer a clear, considered treatment plan left us feeling helpless and disregarded at a time when we desperately needed support and guidance.Moreover, her insistence on surgery as the only solution, despite its considerable risks to my elderly rabbit, was deeply concerning. This rigid stance prompted us to seek opinions from TWO other veterinarians, both of whom advised against the surgery due to the high risk and potential for decreased quality of life.Adding to our frustration, Dr. Archie never followed up with us after the appointment. There was no call to check on my rabbits condition or to offer further support, a basic courtesy that would have meant a great deal in such a stressful time. This lack of aftercare speaks volumes about the clinics approach to patient and client relations.This entire ordeal with Dr. Archie has left us feeling not just disappointed but profoundly angry. The absence of empathy, poor communication, and an apparent disregard for the well-being of our pet in her final days was distressingly clear.Pets, especially exotic pets, and MORE SO those at their most vulnerable, deserve compassionate and thoughtful care, which was starkly missing in our experience. The failure to provide this, compounded by a lack of follow-up, has been a painful reminder of the importance of advocating for our pets and seeking out veterinarians who truly understand the needs of exotic animals and their owners.TL;DR: My experience with Dr. Archie was appalling, showcasing a stark absence of compassion and professionalism in a field where its needed most. From a distressing lack of empathy to misguided treatment plans without regard for my elderly rabbits well-being and a COMPLETE failure to follow up, this clinic falls drastically short of what its name, Veterinary Angels, implies. I strongly urge fellow pet owners to seek care elsewhere and propose a more fitting name for this establishment: Veterinary Demons.

Review №4

2024-02-13 18:57:35

This vet was recommended to me by my sis who is a long time client. Our 10 yr old dwarf lionhead bunny started having issues rather suddenly. They see exotic animals here (for some reason rabbits are considered exotic) and we were able to get a same day appt, which we were grateful for. They also have a new client special - $50 off first office visit . We ended up waiting over an hour bc they were busy with another patient but the office manager did end up giving us 10% off the whole visit which was very appreciated. Dr Archie saw our old girl, did a thorough exam and gave her some pain and gas meds. But did explain that she is very very old and she didnt want to subject her to blood tests at this time. 4 days later our beloved bun did pass away. But Im glad we took her to be checked and glad the vet was kind and compassionate and didnt try to gouge us.

Review №5

2024-03-04 18:52:21

Nobody there is knowledgeable about exotic animals. Do not waste your time and money go anywhere else! Coraline was brought in for mouth rot and was told I had to give her extensive testing due to other circumstances and symptoms which she had zero they gave me the runaround and no solution now telling me I need another vet appointment if I want to receive the medication from my last appointment. SCAM !

Review №6

2024-07-01 05:35:19

They get me an appointment quickly. They save me money when they can. The people are really extraordinarily nice. I would use them all the time except it’s a 30 minute ride.

Review №7

2023-09-16 16:07:39

Dr. Archie is the best! She is a very caring & compassionate veterinarian. You never feel rushed as she takes the time to listen to your concerns and will answer all of your questions. I highly recommend Veterinary Angels and Dr. Archie!

Review №8

2022-03-16 00:12:31

This is a review long overdue. But after years of great result, I can assure you that your pet will get the best care by the doctor there.After a few wrong diagnosis by different vets, Darlene correctly identified the problem my chinchilla had. She immediately performed some dental procedure for him, and he started to recover.Later on, Darlene found her own company Veterinary Angels and moved far away from where I live. Nevertheless, I keep coming back for her excellent service. She helped me out off hours when my chinchilla got emergency. I think the reason my 12 years old chinchilla still healthy is largely credit to yearly check up with Darlene and sometime her colleague Dr. Yvette.Darlenes passion for healing animals, friendliness to her clients, and persistent hard work to build her business are something I lookup to. Even Veterinary Angels Medical Center may not be close to where you live, but I assure you that it will worth your travel to take your pet there. Because you will receive excellent service at great price. Having the correct diagnosis and treatment done right in just a visit or two will save you money and time.

Review №9

2023-08-01 02:45:10

Dr Archie is Amazing!!! Otto (parakeet) loves her! Staff are friendly and passionate about what they do. Prices reasonable!

Review №10

2024-04-19 19:14:17

My dog (and his human 😉) are well taken care of at Veterinary Angels. Great staff!