Presentation on Map Reviews Nearby

Verizon in Scotts Valley

4.6 (152) 245 Mt Hermon Rd Ste W, Scotts Valley, CA 95066, United States

Categories

Cell phone store
Internet service provider
Telecommunications service provider

Location on the map

Scotts Valley, Santa Cruz County, California, US

Phone: +1 831-439-9515
Site: https://victra.com/stores/ca-sco...

Opening hours

Monday:10 AM–7 PM
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–8 PM
Friday:10 AM–8 PM
Saturday:10 AM–8 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 4.6

152 Reviews for Verizon 2024:

Review №1

2024-06-20 19:48:42

Tech greeted me when I entered and told me 30-40 minutes while he waited on present customer. I opted to wait. Manager(?) came out and helped tech with present customer. When mgr finished he didn’t acknowledge me or ask if he could help me though he seemed to know more than his tech. Another woman came in behind me and mgr addressed her problem and she left after 10 minutes or so. After 30 minutes I asked if they were getting close and the tech said another employee was coming in 10-20 minutes. Mgr confirmed that yet still did not try to help me. They didn’t seemed to have a definitive idea of their employee’s schedule nor would the mgr even make eye contact with me as if he was unwilling to help. I don’t think he cared whether I got served or not. I’ll spend my money elsewhere.

Review №2

2024-06-23 17:23:02

Had a great experience here. Wesley the VZ tech was extremely personable and helpful. Turned a difficult day into a triumph quickly, easily and efficiently. I highly recommend this store and its excellent staff

Review №3

2024-03-25 00:13:53

The sales person was very helpful. She made sure we registered the new phone in the store. I came to find out doing it myself would have been a nightmare. Also she helped me put my most used apps on the front screen. I appreciate it especially because I had to go to work and needed to use my phone right away. Thank you.

Review №4

2024-05-17 00:34:41

Kaylee was patient and well informed. The store was very busy and a bit confusing. She was not flustered and focused inspire of it. Thereshould be dividers between customers for privacy and security.

Review №5

2024-02-11 01:30:49

Nicole was amazing but she’s the only bright spot in that store. Without her I would have left without spending $1400. Because Nicole was so outstanding I stayed

Review №6

2024-03-14 01:19:55

Nicole was great and helpful. Basically Running the store alone and multitasking to help everyone in line. Very Valuable employee here.

Review №7

2024-03-30 22:23:40

I am differentialing and reviewing both the store and the service provider here. The title of the store says VERIZON, so.... thats on the store to correct if they choose. It unfortunately knocks their score down by not differentiating themselves.As a store, retail for devices and hooking up a line, I believe it does the job. Great, helpful staff. But they are young and not worldly in the land of pairing. And still, I would MUCH rather go here, scotts valley, than the Santa Cruz store (snakes) - not sure id call them worldly either - I felt swindled at every turn there - very sad to not have that big store a cool store.These stores are NOT an extension of Verizon, the phone company, not full service, not tech support, not many things. Dont think they will know how to connect your phone to your car - thats the dealers realm. Dont even bother going if you want to disconnect your line. Theyll dial the number and hack the multiple choice menus for you, though! 👍They are helpful, but they are just a friendly sales store that I go to so I can talk to a human quick, its on the way, they tell me what to do and even dial my phone for me. I like that.However, Verizon, itself, lacks in many ways. They strike me as too big for their britches, too much admin, too many fees, as though they are a utility company, but worse: Self important and arrogant.We spend big bucks for the service and they cant even keep a 24/7 support staff. Youre cut off at 5pm on Friday. Good luck.Att, what a mess, no comment, kinda competes w Verizon, but i only use it as a back up to Verizon.TMobile stores, on the other hand, hooked me up, fast, provided tech support 24/7, had suggestions, were knowledgeable, friendly honest service, open all the time, stores were an extention of the provider. The staff, even if they came from something else, were helpful, up front, straight up and effective. I always trusted them. They backed my choices and didnt get shwarmy about it - I would have happily stayed w them but for the reception and outages in Boulder Creek.Verizon has us over a barrel.🤬

Review №8

2023-12-03 19:07:38

Nicole was knowledgeable, patient, friendly, courteous and professional. She answered all my questions and gave me the best pricing that she could. She transferred my info quickly and made sure I understood how to use the phone. It was a great experience.

Review №9

2023-05-23 23:55:15

Nicole was so sweet and helpful. I got frustrated a few times because I was in a hurry, but her polite tone never changed. She was so helpful and made getting a new phone seem less and enjoyable. Ask for Nicole!!!And I felt terrible about my shortness and apologized to the poor girl who was only trying to help me.

Review №10

2024-03-25 23:36:54

Wes was so patient with me. Super kind and knowledgeable. Thank you

Review №11

2023-07-19 01:39:05

All of the sales representatives were very professional and knowledgeable. They were very helpful with all of my questions and needs. It was a most pleasant experience even though there were many other customers.

Review №12

2022-12-08 18:35:25

We worked with Kaylee, she was so helped and informative. Kaylee truly helped us through this transition and kept us from traveling to an Apple Store. She fully explained what would happen to our billing and how to use phones. Kaylee was very calm and personable. Nicole helped us pick up our phone after the transfer of information happened . We are truly happy with the service. This was at the Scotts Valley Store!

Review №13

2024-04-06 23:03:40

Kaitlin was super knowledgeable and helpful with our account and upgrading our phones

Review №14

2022-09-22 00:43:49

The staff at the Scotts Valley store was awesome! Shantay was exceptional!Our time spent there to purchase 2 new phones and all the accessories was actually enjoyable. We were impressed with how well they took on our requests and never missed a beat helping all of the other customers that came in.Great team work! Thanks so much

Review №15

2023-10-17 15:40:47

I was impressed. After trying to get help over the phone and getting nowhere I decided to see a real person and received the help I needed and more. Got a great deal on a new phone.

Review №16

2023-03-22 22:04:21

My ancient Galaxy S7 decided suddenly to retire and I was in need of a replacement. This location was open and did not require an appointment. Nicole helped me get everything set up and informed me about promo offers during the process. It was smooth and really helped to lessen the frustration of this process. The world needs more of that.

Review №17

2023-09-26 02:22:24

Nicole worked through the layers of support team to get my new account activated with my original number. It was harder than it sounds and I’m glad Nicole stayed with it. I walked out with my mission accomplished!

Review №18

2023-05-15 04:18:38

Kaylee did an excellent job.She explained everything with details.And was very helpful.She is great at multitasking.Happy to give her exelent 10 stars .

Review №19

2023-09-30 21:16:52

I’ve had a lot of trouble getting my son’s new iwatch on cellular. I spent hours on tech support with three different reps. Thankfully, Shawntay from the Verizon Scott’s Valley store was able to solve the problem for me. Thank you, Shawntay!

Review №20

2023-05-03 23:00:21

I had to port a company phone number to a personal number. I also needed a cell phone account and a new cell phone.I thought it would go easier if I stayed with same cell provider but they werent helpful. I went to Verizon in Scotts Valley and Nicole set up everything. New account, new phone and ported the number. She was very knowledgeable and explained everything. Very patient and nice. I highly recommend going to Verizon for wonderful customer service.Thx

Review №21

2023-04-11 01:47:34

Kaylee is extremely efficient and smart. She helped me with a previous data issue ive had for years, staff from thiz store have not helped like Kayler has troubleshooting. All three ladies at this store are great! Please not me saying this 5 stars for the other 2 verizon girls at mt hermon rd

Review №22

2022-01-28 20:18:08

Nathan was extremely helpful with setting up mynew phone. The process can be overwhelming buthe was kind, patient, knowledgeable and hisenthusiastic demeanor was very refreshing.Definitely a difficult job dealing withimpatient/rude people who refuse to understandtechnology and take out their frustrations onemployees. He did an excellent job. I hope hespaid well.

Review №23

2023-06-27 04:01:08

Nicole was a light in the dark of non-being able to communicate with the world. She could not have been more professional or articulate and warm. Thank you Nicole!

Review №24

2022-03-16 01:45:46

This review is for the service we received. Laila, the store manager, was just wonderful to work with. She understood our concerns immediately, and came up with solutions that perfectly fit our needs. She also helped to clarify all plan costs and promotional elements much better than we were able to understand from our MyVerizon account online. She turned the daunting process of switching to a new phone/new cell phone company into a relatively stress-free experience that really made our day!

Review №25

2023-04-18 02:49:54

The young lady who helped me was great. However the store doesn’t really ring through when I called about scheduling an appointment. I was sent three times to another answering service outside the US. Bad show.

Review №26

2023-10-02 23:26:59

Nicole was amazing when it came to switching my phone service and a new phone. I was in and out within an hour and she was pleasant to work with.

Review №27

2022-10-10 23:20:45

If you haven’t been to this locationI urge you to patronize this retailerForgive me if I misspell her name but Katie was the absolute most patient with my lack of tech savvy terminologyTruly was awesome to receive such great service.Hey corporate. Don’t just give her an atta girl pin she needs to well taken care of cuz in the competitive market of technology. She certainly is an asset to your companyThanks Katie

Review №28

2023-04-14 12:13:57

I was well taken care of by Micaela. Every question was answered. I went in only intending on inquiring about an upgrade and walked out the store with a new phone and watch!.Micaela was very professional and exhibited excellent customer service.

Review №29

2023-04-29 21:28:51

My sale Rep Kaylee was so patient, and competent. I had a hard issue and she graciously made sure it was handled correctly

Review №30

2022-08-11 06:57:38

I had a nice visit. I brought in my very old phone and upgraded to a Samsung S20. The clerk, Laila, was pleasant, efficient and really knew her stuff. She took great care to make sure I knew what was going on and explained everything clearly and concisly to me so that I could understand the entire process. Terrific customer care and service! Will go there again for all of my Verizon needs.

Review №31

2023-03-08 15:43:01

Nicole was amazing! 5 stars!! She was so knowledgeable and helpful, we really Appreciate her and all her help setting us up! 😊

Review №32

2019-10-31 03:34:14

Jacob was very professional and did a great job of giving me all my options and helping make the right decision. Acknowledge everyone that came in after me letting them know how long the wait was going to be. The store closes at 7 and I left at 7:20 and two people were still waiting for him.

Review №33

2022-10-26 20:52:23

This is store is a real gem in Scotts Valley! I was so impressed by 2 of its staff members Michaela and Nicole if I was their boss I would give them a commendation and a nice raise . They were polite knowledgeable and spent time helping our family port from Tmobile to Verizon. I went to 2 other Tmobile Watsonville and Verizon Capitola stores trying to get someone to save my personal phone and was told it could not be done. They did it here and I am so grateful and if I was not able to port my phone number, I would have had to change every account, contact list. dr.office information, etc. This would have required many hours of my time to fix.I want to personal thank Michaela and Nicole for their valuable time spent helping porting my number - a great job!! Ed Lang Scotts Valley

Review №34

2023-11-04 02:54:11

Shawntay was amazingly helpful: calm, knowledgeable, patient. A+ smooth experience

Review №35

2023-04-29 00:46:36

Nervous about coming without an appointment. Was able to get three new phones and lines added to my family line, took advantage of multiple promotions i was not awar of, and overall received excellent service!

Review №36

2021-12-03 04:59:47

Laila was Knowledgeable and sweet. Very kind attitude and helpful. She was able to show me the things on my list and I was in and out within 10 minutes! Great service.

Review №37

2019-09-22 16:13:35

This small store is efficient and provides excellent service. Since I live in Scotts Valley this is convenient and central to everything someone would need for easy access. Jacob was professional and knowledgeable about the product I was purchasing even though it was not available in the store he let me know that he could order it and have it sent to my house. Thanks again to the Victra store staff.

Review №38

2022-10-21 20:35:31

Overall good people, but setup fee and time spent there is unacceptable.My experience took multiple hours for an easy phone transfer. While I was inside many customers came and then left after waiting hours behind others. I had specifically asked to not have my phone “set up” because I was capable of setting it up myself. Not only did victren not set up the phone, but I paid for a good and service that was not received. Victren does not allow you to do this unlike normal Verizon stores.

Review №39

2023-02-24 15:22:37

Michaela was very helpful, courteous and explained everything about my new phone. She made my visit a pleasure. Kudos to Michaela.

Review №40

2020-11-21 20:53:10

Invested, prompt and dedicated to resolving my need. Josh was great, finding multiple avenues to pursue a resolution for me. His coworker, who’s name I didn’t catch, was super helpful as well. She was kind, patient and went above and beyond for a few older folks that came in. Helped them with technical problems in a way they could understand. Good job you guys!

Review №41

2020-12-03 01:26:18

Our experience with Melissa was great. She handled a rude customer that came in before us perfectly, and she was very helpful to us. That being said, we were supposed to have an iPad as part of our upgrade show up the next day and we have not been able to get ahold of a real person at the Scotts Valley Verizon store to see if it has arrived. It has been three days now.

Review №42

2021-11-19 04:29:30

Laila and Sandra are knowledgable, customer focused, helpful and personable.Both of them provided service and expertise at level 11 out of 10.It was inspiring to watch their customer interactions on the two days during which I shopped for, purchased and set up my own phone.They are thoroughly grounded in the Verizon products and services and were able to answer questions, and provide direction to services and accessories with amazing speed and accuracy.There did not appear to be any challenge that even slowed them down.I manage people and projects enough to know that Sandra and Laila are well worth considering for promotion.In fact, if I had the need for personnel with any of their skill sets, I would hire them out from under Verizon.Those two are very valuable assets to Victra and Verizon and I am grateful to have met them, and very grateful for their part in my experience purchasing this phone .Neal Johnson

Review №43

2015-12-07 01:42:11

Yesterday we bought two new Galaxy Note 5s and was helped by Jake. He made it incredibly easy, set everything up even put our cases and protective screens on and did the transfer of all the data. There were no sales gimmicks or push to buy something unnecessary. He was helpful with finding the best deal in several ways and saved us a lot of money. I have always had Verizon. I always connect while I see my friends having difficulty with other providers. I found this store much easier to access than Santa Cruz. Parking is simple and there was no waiting. Plenty of help and a friendly atmosphere. Thank You for a great experience.

Review №44

2022-06-02 03:57:50

This is the first time I had amazing service in-store and actually decided to stay with Verizon even though I was thinking of switching to AT&T before coming in. Will be coming back here every time. Especially appreciate the manager Laila there for helping me out! 5 stars

Review №45

2023-04-14 21:53:31

Very helpful. Was only employee in store at time, so she was helping me and another customer, at the same time.

Review №46

2022-03-05 01:23:14

This store is terrible. I ordered an iPad in November as part of a special promotion. In early January, I received an email from Verizon that it had been shipped, but I never received any follow-up from the store. When I called to check on whether they had received the iPad, an employee said he would check, but had to wait on the time release for the safe and would call me back. He never called back. When I followed up again, there was no one to answer my call during business hours and I left a voice mail that was never returned. They now claim they have no iPad for me and cannot help me. I would not recommend shopping this store.

Review №47

2018-12-04 07:49:24

I miss radio shack. They had customer service. This new Verizon Store does not. I went in hoping to set up a new account on an older phone and the person there just couldnt be bothered. I even went in a second time a few minutes later to give it one more go, and she was accompanied by another employee who was equally uninterested in helping me in any way whatsoever. I would have likely purchased a new phone if they had seemed even a little customer friendly.

Review №48

2023-08-10 03:56:04

Shawntay is wonderful and helped me out getting a new phone for the best deal. Highly recommend this Verizon store!

Review №49

2023-06-12 19:33:31

My store experience was great. I got the service I wanted and all my questions were answered.

Review №50

2018-03-03 21:27:48

My Galaxy s6 gave up, and I needed a quick solution. This place was awesome! Pleasant customer service, quick, knowledgeable Jake! In and out in 20 minutes with great new phone, set up just right. Highly recommend!!

Review №51

2019-10-17 17:05:31

Would not recommend trying to do anything more than just the basics at this store. I was trying to set up a business account for over a month. Spent three hours at the store during three visits. The store manager tried really hard in the beginning, but in the end, was unable to get the deal done. I just called the 800 number and circumvented the store. This ended up being straight forward. It took me a some time on the phone, but it got done.

Review №52

2020-11-21 03:24:42

My phone (Samsung G7) had become a hot mess. Somehow the file manager got screwed up. I think I put a folder inside a folder of the same name, and so the key hashed to the same location and set up some weird recursion, and all of a sudden my internal storage was always full. So I couldnt download anything. And it was sooo slow.On a whim I walked into Verizon Scotts Valley. To my surprise and joy, Josh didnt think I was nuts. He looked at the phone and wisely suggested I find a clever geek who wouldnt damage it further and could maybe fix it. But I had found one years ago (and married him) and he couldnt fix it. Sigh.So what to do? I asked about perhaps buying another cheap phone and at this point the other sales associate (also a 5 on the scale) produced a Samsung A11, seemingly out of thin air. Only $200, twice the storage, and a better camera than my old one. The screen wasnt cracked, either.Josh told me that I only owed $84 my old phone, and we pondered the situation. Josh didnt push me and when I decided to go for it, he went above and beyond getting me set up with the new phone. He did everything but transfer my files (because I needed an app for that on my old one, and it refused to download, as usual). He told me what to do later, though, and I was able to easily transfer the important files and apps.Josh and the other employee were friendly and cheerful and showed no reluctance to help this old lady. It took a long time but that is because Verizon offices are co-located with disruptions in space-time. Its a well-known problem, but this time I enjoyed my visit to the vortex.My new cheap phone is so much better than my old one in every regard. I am happy with my decision and grateful for Joshs help. Thanks guys!

Review №53

2019-08-04 16:29:44

Don’t go to this store! I’ll say it again, DO NOT GO TO THIS STORE!!!!! I’ve been dealing with a fraudulent charge made by Fernando, who works at this store, for MONTHS!!! Here’s what happened: I went to get my broken phone fixed. Was told that to use the insurance it would be $200. I didn’t have that. (I’m a single mom with low income.) He said I could just switch it out for a new phone for a $15 charge. I was fine with that. Everything seemed good. Few days later I had a mysterious $371.35 charge on my bank account. I went back into the store to talk to Fernando about it. He acted like we had a understanding and I knew about the charge. I didn’t. I never signed anything was never told it would cost me $371.35. Totally swindled me. I called customer service to deal with it. They said it was fraud and instructed me to dispute the charge with my bank. So I did. Then the charge showed up on my bill from Verizon. I called again and again and again and again and had it “taken care of” but yet, it’s still on my account. (This isn’t even the entire story. I can’t even put it all into words their is so much) Its literally a nightmare. Basically, They tell you what you wanna hear and just do whatever they want. It’s still a huge problem that hasn’t been resolved. I’m beyond upset with Verizon and Fernando!!! I’m ready to take this to small claims court. I would drop Verizon all together but it’s the only carrier that gets service at my house. This is the most annoying issue and I can’t get it fixed!! DONT GO TO THIS STORE!!!

Review №54

2020-01-12 00:21:09

I updated two iPhones at the Scotts Valley, CA, store today. Quentin worked very hard to make sure that the upgrades were done right and that we had the best deal and experience. Very impressed with the way Quentin took care of us.

Review №55

2019-05-25 01:48:29

If I could give a zero star review I would. Ive been a loyal customer under contract for years. I proved to the customer service representative that I had a phone defect, in which he agreed, and yet I was told there was nothing I could do but buyout my contract or purchase a new line. This in unprofessional and honestly lazy on their end. Ive been paying insurance premiums and at the very least the amount of money Ive paid towards insurance premiums for equipment replacement could have been applied towards a buyout, for example. There was no effort in providing ke different options. I understand Verizon, being a big company, has policies and procedures to follow but exceptions should at least be attempted to be made towards loyal customers who had no say in if their phone is or is not functioning the way it was designed to. Why is the customer required to pay out of pocket for something out of my control? This is uncalled for. I had better faith in Verizon and Im disappointed. Maybe it was this particular store - I will ask a few other stores to find out. But this store had no alternative solutions for the problem I simply inherited. They are practically an advocate for customers and act as a liaison between their customer and the Samsung manufacturer. I do not feel like every solution was put on the table for me and Im disappointed.

Review №56

2022-11-18 20:07:50

Very grateful for McKaylas help today. She was knowledgeable and fixed our issue quickly!

Review №57

2019-03-07 06:26:00

This is an independent reseller for Verizon. There are some things they cant do like Verizon corporate stores.The people here try very much to earn your business. They will take care of well and can be helpful. They have all my equipment needs taken care of. This is a great location and I am glad they are in town.

Review №58

2020-11-09 21:55:57

The employee didnt take out the SD card from my old phone and put it in the new phone as the manager working on my husbands did. We both bought new phones together.When I realized it a day later, I was told I could purchase a new SD card (with a discount when I grumbled lol) The manager Laila said when the employee was done transferring info from old phone to new and they asked us to check our new phones (that all was transferred ) I should have seen my SD card wasnt there. That it was my responsibility. I had no idea I was to check anything more than that all my pictures and emails and messages had been transferred, ditto for my husband. And yet my husbands SD card from old phone was moved to the new phone (what the heck??)I stopped by a Verizon in San Jose and she agreed with me that emails, pics etc. is what she would have customers check. She thought it was bad business to put it on me as thats Verizons job.They get 2 stars not 1 because they were smart and efficient and patient with us during the process and we did appreciate it.Did I feel disappointed and disrespected in the end?I did.

Review №59

2019-09-15 19:10:34

Was having difficulty getting my new bank card to pay my bill. Had to get new card because some hacker decided to get and use my bank card to buy tennis equipment from an online store in San Luis Obispo. Long 10 days after I finally got my card. Miriam was so pleasant and helped me immensely getting Verizon bill paid. Thank you

Review №60

2022-09-11 22:54:54

Sales rep was very helpful and friendly. Verizon is lucky to have her as an employee. Great asset to your company!!

Review №61

2021-10-20 02:08:48

Leila was rude and unhelpful and I was told my purchase their is not refundable as it was not an accessorie or device then what is a sim card explain to me please, to me it seems an accessories to a phone to connect it to the verizone network, the receipt just stated I had 30 days to return item witch I was trying to do 5 days after purchase as I didnt need the sim card be carefull coming to this store their all about money and 0 customer service I would put 0 stars if I could

Review №62

2021-10-24 19:32:18

This store is wonderful!! They had exactly what I was looking for and the best customer service! Laila got me set up with an upgrade and accessories! Thank you!

Review №63

2019-09-28 16:30:57

The staff here are all very helpful. I purchased a new phone and there were issues with my inability of trying to get everything set up. Everyone was so patient with me and now that Im all set up, Im loving it. Thanks to Jacob and everyone there!

Review №64

2020-10-10 22:51:45

Jacob was really nice and helped me with what i needed super fast! Loved the customers service fast and welcoming!!! I live in Santa Cruz but the Verizon store here is way Better In terms of customer service

Review №65

2019-12-16 15:49:51

The Verizon Store in Scotts Valley still provides personal service and support. The store on 41st is simply handing out product and sending you out to do everything yourself. I highly recommend seeing the crew in Scotts Valley on Mt Hermon Rd in the shopping center.

Review №66

2019-07-23 17:03:30

Ryan was a very good and knowledgeable sales associate. He went over everything in detail and was very patient. Good personality as well.

Review №67

2023-01-27 00:27:00

So nice to have Verizon service store in Scott’s valley, so we don’t have to drive to town and it usual not busy, and nicole everyone is so nice and helpful.

Review №68

2021-02-23 02:18:20

Definitely one of the most simple, stress-free experiences I’ve ever had at a Verizon retailer. I felt very welcome there and was given very honest answers. I left feeling like a friend!

Review №69

2023-04-20 04:20:54

Nicole is an awesome Verizon representative. She is knowledgeable and very customer centered

Review №70

2023-11-13 23:46:02

Good service with a very patient and kind service person, nicole

Review №71

2023-02-24 07:17:14

Very helpful. Made sure the phones were a good fit for us. Made the process easy.

Review №72

2021-12-30 02:48:19

Wow - best Verizon experience ever! Skilled, friendly, engaged customer service - - I practically skipped out of there having accomplished what I needed help with so efficiently. Yay!

Review №73

2019-09-14 23:13:20

Fernando at the Scotts Valley office never fails to help me when I’m befuddled by my iPhone or my billing. It’s so great that I can just walk in with a huge issue and walk out in a few minutes with a “Fernando fix”. He’s my go-to guy!

Review №74

2021-03-04 05:45:30

Kylah was extremely helpful. She answered every question I had and some that I didn’t think of. A great experience!

Review №75

2020-02-18 20:58:26

The people at Scott’s Valley VerizonAre courteous, friendly, & helpful .Quentin is outstanding in his way of communicating respect, knowledge, And willingness to help everyone A+

Review №76

2022-09-25 20:24:16

Good thorough service, they are always very nice. Nicole is good at her job 👍

Review №77

2021-09-10 16:56:18

Not to helpful for phone issues more for sales. Friendly staff,just couldnt help with my problems. My phone wasnt working it seem to be something with network, because my phone started working again on its own.

Review №78

2022-09-12 01:04:35

The service I received was above and beyond what I expected. Truly a great experience and Michael appreciated!

Review №79

2019-01-21 17:14:04

This place is terrible! For a year they charge me an extra five dollars for paying in cash, so they rectified that issue with an even bigger problem. Now they dont except card... at all. This is 2019 we are talking about. Why do they make it so hard to give them money?

Review №80

2022-10-05 01:30:03

The customer service was great, especially from Nicole, too bad the ear buds I bought weren’t as good as the customer service

Review №81

2020-02-01 04:27:41

Quentin was very helpful and patient, as he worked through all our pricing options. We had a very good experience.

Review №82

2020-01-19 03:25:38

I had questions and Jacob answered them and upgraded my phone and gave me a good promo. He was patient and thoughtful.

Review №83

2020-01-11 06:56:22

Jason was kind, courteous, and extremely helpful even though he was the only one at the store and there were three other people in there with me he was also helping. Thank you Jason!!

Review №84

2022-03-22 00:28:11

The young man that helped me was friendly and explained the different functions he was performing to fix my iPhone issues.

Review №85

2019-10-30 16:34:48

Excellent service. Had my new Moto phone making calls in just a few minutes. Full explanation of costs, and very good customer service.

Review №86

2022-05-28 03:07:07

The service was fast and efficient the employee shawntay was so helpful and patient with me and I couldn’t have had a better experience. Verizon for the win!!!

Review №87

2021-05-07 19:46:47

Great store, I got a discount on my watch for Mother’s Day! The manager is super nice!

Review №88

2023-06-12 22:43:22

Excellence customer service, patients and understanding that was much appreciated.

Review №89

2019-07-18 23:49:37

I would get rewards at Costco but I really like the two employees in Scotts Valley. Victoria gives me good advice.

Review №90

2019-07-16 02:13:35

I couldn’t believe how amazing the manger, Fernando Lopez, was at helping me and other multiple customers at the same time. 10/10 service and got exactly what I wanted.

Review №91

2021-03-08 22:24:19

She was very helpful, polite and friendly. The store was clean and followed CDC guidelines.

Review №92

2022-11-01 00:31:15

Great service but could use a makeover and offer more items for sale.

Review №93

2022-08-11 02:06:32

The woman that helped was wonderful. I got the phone I wanted and was done in an hour.

Review №94

2023-08-07 22:19:05

Very helpful, he knew exactly what we needed

Review №95

2022-06-01 02:25:19

I was told to schedule an appointment because they dont have enough people working in the store. I scheduled the appointment and when I arrived they told me they were closed.

Review №96

2018-09-26 23:19:00

Jeff was able to answer all our questions, very nice, very helpful, very personable, it didn’t feel like we were just more customers.

Review №97

2021-01-26 02:42:48

Laila was very knowledgeable and efficient. I was in and out in just a few minutes with exactly what I wanted.

Review №98

2019-12-04 23:13:13

Everyone was very helpful in getting new phone working and transfer data from old phone. Also credit for old phone was completed quickly.

Review №99

2022-09-24 04:42:53

Great service… friendly and made my upgrade simple!

Review №100

2022-05-13 02:11:03

The young woman who helped me was excellent, fast and friendly.

Review №101

2022-06-05 23:08:26

So easy to purchase new phones. Thanks Layla for all your help and expert advice 😃

Review №102

2023-03-11 03:52:06

The service was superb. Fast, friendly and thorough

Review №103

2023-01-18 04:48:05

Excellent customer service! The best Verizon store in the area.

Review №104

2021-04-18 02:32:52

It was ok but they didnt help much of was wrong with my phone theres still something wrong with my phone

Review №105

2019-07-10 21:47:24

Im a happy customer because of Jakes stellar performance!

Review №106

2018-02-07 01:07:48

Jake is extremely helpful, patient and knowledgeable. 5 stars for him!

Review №107

2020-10-21 21:39:46

Sales staff was very knowledgeable and patient! Excellent service

Review №108

2021-09-05 21:25:07

Staff is unwilling to assist with order placed online. Very rude and unhelpful.

Review №109

2020-11-05 21:29:45

Melissa excellant service helping me with my issuesThanksSEMPER FIKen

Review №110

2016-09-29 22:11:11

Cant seem to get the store hours posted here, but this is what they currently are:Sun 11am-7pmMon-Sat 10am-8pmPlease try to come with sufficient time before the closing hours

Review №111

2020-01-17 02:39:15

So helpful, answer all my questions. Best of all safe me money on my monthly bill !!!

Review №112

2023-08-05 01:05:21

Shawntay was very helpful and pleasant

Review №113

2022-02-28 02:11:36

Not the greatest experience. Next time I will stick with the corporate stores.

Review №114

2019-11-10 01:59:31

Perfect, flawless purchase. Fernando is awesome! Thanks again!!

Review №115

2020-08-20 03:40:08

Knew what he was doing to pay my sons prepaid phone bill.super clean and careful!

Review №116

2024-05-22 23:06:55

Great service!

Review №117

2020-11-05 22:56:18

Quick and easy just to pay my phone bill very nice

Review №118

2023-02-04 17:40:35

Not much of a selection, but a very long wait.

Review №119

2021-07-19 22:26:27

Great staff. Easy peezy lemon squeezy

Review №120

2021-08-17 19:10:57

Fast, friendly and accurate!What more could be asked for.Thanks

Review №121

2018-11-29 00:27:34

It took only a few minutes but my problem was solved. No charge

Review №122

2019-07-03 01:40:23

Fernando was great my experience at the Verizon store in Scotts Valley was awesome!

Review №123

2022-07-27 02:42:40

So happy with the service and my purchase!!!

Review №124

2020-01-18 23:34:08

Quentin is a very nice polite young man.

Review №125

2019-09-28 00:10:27

Great service. Really nice people.

Review №126

2023-04-04 14:44:37

Great service in Scott’s Valley

Review №127

2020-12-18 23:09:40

Laila was helpful and personable. Thank you Laila👍

Review №128

2022-07-25 02:18:13

Thank you lady really appreciate your help

Review №129

2023-10-05 21:21:38

Nicole was excellent!

Review №130

2023-05-03 23:26:08

A very helpful friendly place

Review №131

2020-11-17 22:23:51

Mellisa was very helpful to me thanks for taking care!!!

Review №132

2022-08-28 23:10:58

Excellent service always at this location!

Review №133

2023-02-21 12:13:15

Great service, great staff.

Review №134

2019-12-29 03:10:22

Excellent customer relations! Wonderful staff 💜

Review №135

2021-02-03 23:26:27

Supper great and fast service at this store!

Review №136

2021-03-26 04:20:47

Didnt have what I was looking for. Sent me to a competitor, who had it.

Review №137

2022-10-05 15:21:22

Perfection! Thank you, Nicole!

Review №138

2021-02-25 23:28:35

Knowledgeable about product and was fast easy checkout

Review №139

2023-11-04 01:45:51

Great job!

Review №140

2023-08-24 03:18:39

Easy :)

Review №141

2020-12-13 02:25:52

Quick and easy, awesome customer service

Review №142

2022-07-26 15:48:21

Manager was very capable!

Review №143

2019-11-10 22:06:34

Good customer service, no lines

Review №144

2018-04-25 05:47:29

Got in got what I needed got out, no hastle

Review №145

2022-08-29 19:47:48

Nice people and knowledgeable

Review №146

2023-01-18 00:28:33

Kaylee was the best

Review №147

2019-01-18 06:22:32

Very informative answer concerns

Review №148

2019-08-10 15:18:39

Very helpful people.

Review №149

2020-11-25 00:28:02

Great, quick service

Review №150

2022-12-19 20:25:57

Great service

Review №151

2022-05-04 23:39:36

Excellent service.

Review №152

2020-11-24 00:26:41

Prompt, friendly, professional.