Presentation on Map Reviews Nearby

Verizon in Alhambra

4.2 (191) 100 E Main St Ste 140, Alhambra, CA 91801, United States

Categories

Cell phone store
Internet service provider
Telecommunications service provider

Location on the map

Alhambra, Los Angeles County, California, US

Phone: +1 626-308-1144
Site: https://victra.com/stores/ca-alh...

Opening hours

Monday:10 AM–8 PM
Tuesday:10 AM–8 PM
Wednesday:10 AM–8 PM
Thursday:10 AM–9 PM
Friday:10 AM–9 PM
Saturday:10 AM–9 PM
Sunday:10 AM–7 PM

Edit info

Total reviews rating 4.2

191 Reviews for Verizon 2024:

Review №1

2024-03-25 02:15:37

Staff were very professional and helpful towards us. We got a good deal with the new iPhone 15. Service was fast and easy. Thank you to those who work in this location!

Review №2

2024-02-29 00:01:54

Store was well taken care of and the young lady who waited on me was very knowledgeable, she knew exactly what I needed and took care of me right away. In addition she was friendly and made a nice business appearance. She should be considered an asset of your company.

Review №3

2024-02-22 14:35:32

Antwione was extremely helpful and answered all my questions. He made sure I left with all the accessories needed for my new phone and wasnt too persistent like other sales people. He provided me with all the information needed to make the best choice that I wanted. Would definitely work with him again

Review №4

2024-02-21 05:28:14

Amazing Atmosphere, clean, non packed store. The workers in the store are very helpful welcomed me as soon as I walked in. Brianna helped me out and asked me a bunch of questions to get me all types of discounts. helped me save money on my bill and left in a hour Very helpful thank you Alhambra staff .

Review №5

2024-01-10 20:11:30

This store is a liar. I went to open an account and was told that the service would not work without inserting a card. Apple 13 does not require a card. They forced me to buy another card and then charged a service fee for setting up the mobile phone. They bullied me because I don’t know English. I want it. Go to the Consumer Association and sue him. Just wait. No one will care about this scam company.

Review №6

2024-03-28 23:04:52

Your employees and manager, are so welcoming. It was a great visit. They treated me with so much respect and help me get a plan that works for my Budget.

Review №7

2024-01-08 19:57:42

It’s a scam store. Before I trade in my phone the sales told me my phone will trade $800. I only need pay $22.5 per month I can get iPhone 15pro max. So I ordered 15pro max in verizon Alhambra store. When I went to pick up my new phone the sales told me have to buy the new phone case and some stuff total is $430.99. They let me pay immediately. Then I trade in my old phone. When I received the October Bill I didn’t see my trade in phone credit.II paid $44.80. So I went to the store and asked them. They told me go back to wait until two month. If after two months I still didn’t see the credit I can go to store to check what happened. Then I waited until December. I still didn’t see the trade in credit.Then I went to the store again. This time they helped me do something in their computer. Then they told me you will see the credit this month. But when I received the Bill of December I saw the credit is only $2.77. That’s so horrible. So I went to the store. The same sales told me she doesn’t know what happened. Then her coworker told me my phone trade in is up to $800. Not $800. I said if only not enough $100 why I came to Verizon to trade in my phone? I can do it anywhere. So I called Verizon, Verizon said you have to talk wit

Review №8

2022-05-05 05:51:00

Exceptional customer service!! I have some device dollars from Verizon and try to use it on an iwatch. Got notified that the device dollars can only use online and for phone devices. I didn’t know what to do but Jackie Garcia walks extra miles to look into my account and found a better deal for me on the iwatch without using any of device credit. I ended up save an extra $150!! She works patiently and professionally to solve two of my other billing problem. I would give her 6 stars if that’s available. If you are or interested in Verizon wireless services, this store is a must visit.

Review №9

2024-01-10 17:57:18

This location made me give up on Verizon completely.I just switched to Verizon and got an iPhone 13 but it wouldnt activate.An accidental order for home internet also got placed. The home internet box was free but I called to cancel it right away, literally within minutes. Got a confirmation code and everything. Well they still sent it. Getting a return label to bring it to UPS myself has been a nightmare. So I traveled all the way down to this location since it is the nicer one close to me and it had good reviews. It still took me an hour to get here with my baby. When I came on Saturday it was just one worker in the store, no customers. This girl was everything wrong with modern work culture. She told me I couldnt return the box there. And that there were only two locations I could go to but didnt give me the address just the city, one had two in that city the other was hours away. She didnt give me a phone number either even when I told her I had tried to find one. I explained what was going on she just looked at me with a dead-eyed expression on her face. (Okay? Youre standing to get paid at this rate kid can you work with me a tiny bit.) I asked her if she could at least activate my phone because it was having problems switching my number from a different carrier. She told me she couldnt do that either. And told me to call customer service. What I assume is her manager comes out. Says absolutely nothing to me just listens to this exchange, sees me obviously flustered, and they both look at me like two of the most soulless people working in customer service. I left and still havent been able to actually talk to anyone in Verizon that can give me a label to return the home internet and the phone now. Absolutely over this!And just sayin but maybe both women should work a job with zero customer service at all it might help get that sour look off their faces.Negative star location.

Review №10

2024-05-01 01:05:25

Dont accept the freebies they give you. Its not free, there is an employee named Daniel G who will add these giveaways to your bill. Daniel G is very good at deceiving people. deceiving is his talent.Do not go to this store, if you must go be carefulDaniel G

Review №11

2024-01-09 20:04:27

I contacted Verizon customer service, and the representative informed me that she couldnt handle my request over the phone. After providing my zip code, she scheduled an appointment at a specific location. Upon arrival, the store employee said they couldnt assist in-store and directed me to either handle it over the phone or visit a corporate store. The inconsistency in guidance from employees within the same company was frustrating, and it resulted in a wasted day with no resolution. Additionally, the in-store experience lacked welcoming service.

Review №12

2023-06-17 04:23:48

We went to the Verizon store at 5 p.m. on Friday 6-9, I had made an appointment online. Do not need to make the appointment, the store was empty except for us. Of course we got immediate service on what would normally be a routine phone setup. However turned out not so much routine. In the end Joshua had spent about 40 minutes working on trying to get the phone line working. This is after the first store associates worked on it for a half hour at least. Between the two of them they managed to get it running and it was very much appreciated. Very old phone something screwy with it and I desperately needed to get it working. They were determined to get it straightened out and they did. Four stars only because we had to wait so very long and I think Verizon had something to do with how screwy it was. I would give it five stars for customer service at the store and give props to the store associates and Joshua. 👍

Review №13

2023-09-02 19:39:01

Ive been a Verizon customer for many years and Ive never been treated so kindly and seen such courtesy from an employee. Joe was so helpful with everything, he helped with getting my internet and when my phone had issues. He did everything he could to fix it before I decided to buy a new phone. Was very honest and showed me everything and I felt like I was being helped by a family member almost! Give him a raise please Verizon!

Review №14

2024-01-22 19:12:27

So thankful for all this reviews as a current verizon customerI will take my business somewhere else.its not acceptable how verizon is treating customers

Review №15

2023-10-27 19:02:59

The sale persons here are not honest. Do not trust them. Do not take anything if they say for free. I took a internet box for free to home from them since they said it is free and return for free. But due to I found its not easy for our family to switch internet carrier at this time, I bring back white internet box to return. Store staff said they will return to Verizon. But after two month Verizon charge me $200 for not return the device. I went back to store ask their staff, but their staff said they couldnt found that device, there is no record in their system. So that means I have to pay this $200 for the device that I do not possess. I will never be going back to this store. Beside, too many other bad experience with this store. I think I will never visit this store in my entire life. Its a cheating and dishonest store!!!!

Review №16

2024-03-24 06:20:12

Way overpriced phone cases and screen protectors. Verizon gave me a code to get a discount on phone case and screen protector and this place didnt honour it.

Review №17

2024-04-30 23:58:10

Staff is professional and knew how to help me. Thank you for making my transition to Verizon possible.

Review №18

2022-11-08 22:12:06

I came in the shop yesterday with my wife and we wanted to get an new phone. Daniel was able to assist us with his excellent services ! The whole process was great, he was able to answer us with all the questions we had. Really great deal we got and we end up got the new phones and new watch . I have been to many shop before but so far this is best service I ever received, saves us time and go straight to the point, get us what we wanted. Excellent job done !

Review №19

2023-07-27 00:17:28

The sale persons here are not honest. They won’t show the breakdown of the charges. They told me additional monthly charges for adding a new line in my family plan to be $15 when the real charge turns out to be $50. They refused to show me itemized receipts but told me the sale tax and new line charges are over $300 for a $900 phone. When I confronted, they said the phone doesn’t come with charger and it’s “naked” so they are throwing charger, phone case and screen protector in that price. The sale tax and new line charges finally came out to be $170. These guys are thieves!

Review №20

2023-11-09 21:46:26

Joe was very helpful and knowledgeable about options and plans. Was very patient with all my questions and I am happy with my new phone :)

Review №21

2023-10-03 13:58:40

I have been a Verizon customer for many years! I have found their employees to be helpful when I had questions about the phones and accessories. I am very satisfied with their service!

Review №22

2022-09-25 19:20:54

This Verizon store was a great place for my iPhone upgrade issues. The location is nice and modern and the customer service is excellent. Our rep Jackie took amazing care of us and totally knows her stuff. Great experience!

Review №23

2023-02-15 21:17:25

Excellent service with Daniel. He is very knowledgeable and very efficient in getting one of our iPhones upgraded. While he was helping us he was helping others. This was an amazing experience.

Review №24

2022-04-05 16:38:15

Ordered a phone through Verizon customer support around 2pm and was told i can pick the order up same day. I waited until the following day but still did not get a confirmation pick up notification. Call customer support again and was told that they called the store and that the manager forgot! To process the order and that in the morning they didnt process it either. I was also told they apologize and that i can go in and pick up the cell in a few minutes. 3hrs later i called the store before heading over there and was told by an employee that since the manager forgot to process my order again they had sold my phone to someone else and they had to cancel my order! What a bunch of incompetent people!

Review №25

2021-03-01 01:16:17

There was a representative that was helping us was very much like those old fashioned car salesman. Very dry until he saw we were ready to spend money. Not knowledgeable about the phones at all and was trying to push other products on top of the phone. I drove here because my last experience was so great. Dean was all around the best representative I ever had at Verizon. Now that Dean is no longer there I decided to take my business elsewhere or simply online

Review №26

2022-11-16 15:44:54

Had the pleasure of dealing with Daniel to help us with our new phone setup / provider transition from ATT to Verizon. He was very patient and explained every step to us to make sure we knew and understood what we needed to do to make our transition easier and complete

Review №27

2022-12-23 05:46:38

Walked in to get a phone the customer service was awesome. I got the help I needed as I switched from an android to iPhone. I was guided to transfer over data and how to use my new phone. Even with other customers the employees were kind.

Review №28

2022-06-11 18:40:10

Jackie was so helpful from the get go. She was super attentive to the people before me as well. She helped get my phone in the process of being fixed. We’re still waiting the few days to see if it works.

Review №29

2017-08-10 05:03:34

Best Customer Service!What do you look for when you walk into a business? Friendly, personable, helpful, honest and is willing to go above and beyond when you need help? Well thats exactly what I found the first time I came into this store. Alvin has been so helpful and patient with me, that I cannot be more thankful that hes employed at this store.I bought the new Google Pixel here in Feb 2017. Love the phone, however, my own stupidity caused me to have the joy of visiting Alvin yesterday. I ruined my phone, felt in panic and disbelief that I was about to have to reinvest in a new phone. Throughout my stressful time, Alvin kept a calm and reassuring temperament, going above and beyond to problem solve for me. At the end, I got a new phone replacement, new insurance on the phone and a deep appreciation for amazing customer service. Thank you again Alvin!!

Review №30

2022-06-06 23:36:09

I visited the Alhambra Verizon store because I needed help with new iPhone. Raul Guzman immediately offered to help and proceeded to install new case and protective glass cover. He was friendly, polite and took time to help me. He is an asset to your store as a there aren’t a lot of employees who quickly offer to help customers. Thx to Raul Guzman

Review №31

2021-06-05 15:51:49

Guy that was working yesterday around 7pm was super rude. Came in wanting to purchase a samsung and he did not want to help us or greet us. Some displays were missing and we never got helped. There was only 1 other customer in the store. Bought my phone somewhere else. This store seems to consistently be getting low reviews lately its clear they stopped caring.

Review №32

2022-05-24 05:28:01

I visited the Verizon store in Alhambra. Tatiana helped me out. She was FANTASTIC!!!! 😊. She took her time answering every question that I have. It’s a rarity to have someone like her in customer service. Thank you! It made my experience at the store super pleasant.

Review №33

2022-09-19 22:21:02

I pre-ordered two Apple 14promax256g mobile phones here on September 9th. I should have it by September 16th. I went to their store to pick up my phone on September 16th, and they told me that the phone didnt arrive and I would have to wait until after the 23rd. I went to another Verizon store to check, they all had enough phones and I was able to pick it up right away and checked my account. The store pre-ordered 12 phones on September 9th without my knowledge. As a result of my accounts mobile phone limit, I cant buy a new mobile phone at another store at all. The people in this store are liars. They used my account to get the mobile phone, and then lied to me that the mobile phone did not arrive, and sold it to other new users! Rubbish.I will report to the police for identity theft

Review №34

2021-05-15 01:09:45

Ordered a new phone, was told they would call me to let me know when it gets to the store. I had to call them since it had been 5 days already. Spoke with someone who looked up the tracking and said...oh, its here but I dont know where the phone is and that I would have to come into the store to speak with the guy who originally helped me. I asked him why no one called me to tell me the phone was there and his responseis...we are shorthanded and he was probably busy since he was the only one working. I asked if he could look for it and he said the other guy probably put it somewhere and I would have to speak with him. Talk about bad customer service! I called back and told him he needed to find the phone and guess what? He found it and only then did he apologize!! Getting a new phone isnt cheap and when Im told they will call me..I expect a phone call. I have been a Verizon customer for 23 years and I can say that I have never had such bad service. If there was a negative scale..this store and its associates would have a negative 5. I dont know who their manager is but that manager needs training on how to manage and the basics of customer service.

Review №35

2022-01-01 21:53:40

The store staff on the last day of 2021 doesn’t know what he’s doing. I got a new SIM card because of lost phone. I gathered all the info he asked and my SIM card still wasn’t properly activated when he told me I’m good to go and he was helping 2 others at the same time. Had to spend NYE without phone and call Verizon support to solve it.Thanks

Review №36

2020-10-20 02:58:13

I highly encourage you to meet with Keith, the Manager at Alhambra Verizon. I had an array of problems and decisions to make regarding my broken phone, personal and business decisions to make. Keith is very knowledgeable, Personable, and Trustworthy. He did everything he could to meet my needs. As a business owner and a Mommy/Teacher on the go, he worked with my schedule and My two phones are affordable! Thank you Keith!

Review №37

2022-06-09 00:45:47

Jackie is so good, she has so much patience and very friendly. If you have any questions about Version, just come here. She is the best and looks beautiful!

Review №38

2019-06-29 22:06:06

This store was a breath of fresh air compared to many other phone retailers that I have been to. From manager Keith on down, they were very welcoming, informative and patient. No fast talking or games like terrible experiences I’ve had at other phone retailers. This will be my go to store from now on.

Review №39

2021-02-03 23:02:49

Justin took his time working with us and making sure we got all the discounts we qualified for. At the same time he assisted other without any stress. Great experience.

Review №40

2023-01-18 04:47:47

Joshua Joshua Joshua the Verizon guy is his name for a reason. I came in with my phone starting to go out and I spoke to him before and he said it might but he didnt pressure me to buy another that day or even when I really did need to buy one. He is patient and handles everything. He gave me the options and he let me choose the one that made the most since to me. I got a awesome deal and a great next pixel.

Review №41

2022-08-05 03:27:13

These people are scammers. Avoid going to this Verizon store. They will tell you your phone comes with a bundle of accessories and hide the charges from you. Tatiana repeatedly told me the accessories are free and later I found out she charged me $179. After they did this to me, I found out on Yelp they’ve done it to other people.

Review №42

2020-06-13 20:14:46

Victor L. was quite unfriendly. Its fine that he couldnt help with my account because this store is not an actual Verizon store but rather a third party retailer, but he took pains to show that he was not interested in trying to help. Luckily the official Verizon help line was able to help me and was much more professional and helpful. Cannot recommend this location.

Review №43

2018-06-08 19:18:04

I went to this store to purchase a wireless hotspot. The sales associate misinformed me in that, the service has unlimited high-speed connection plan. Accordingly, I signed up. However; within 3 days, I had discovered whatever information that was given to me was wrong and I was misled. On the third day, I went to the store to cancel the service and return the equipment. The store associate had informed me to come back when the Manger is in the office, hence only the manager makes that decision. Again, after three days, I went, no manager was present, went again, the next day, no manager was present. Then, I went to field for my job. When, I came back, I went to the store and spoke with the Manager. The Manager told me that, I need to cancel the service, in order to return the equipment and receive refund. In line with the instruction, I called the customer service number and I successfully cancelled the plan. I went to the store to return the equipment. I was told that, they will not return the equipment, since the 14 days passed. To begin, I was available and went to their store several times to return the equipment. They are the ones, who insisted manager presence to cancel and return the equipment. Now, I end up holding equipment, which do not have value to me and wasting my $139.00. I just wanted to share this. Thanks!

Review №44

2022-04-20 23:10:23

Kelly helped me to fix my phone issue so quickly with great knowledge and awesome sweet manner. What a blessing, super satisfied by her service and everything else.

Review №45

2021-09-11 23:42:38

Jaime and Ryan were amazing. The new manager helped me with my new device and Jaime found promos to save me money! Awesome team coming back for my family members soon!

Review №46

2020-11-15 00:38:26

Carlos provided excellent service. He was able to retrieve data from my old phone even though it was experiencing low memory/low storage issues. With the added complication of the battery of my old phone dying in the process. Kudos on a job well done!!!

Review №47

2018-09-05 19:52:31

After purchasing a phone and case three weeks ago, the case has yet to arrive. I’ve called 7 times since and while acknowleging I bought the case, no one in the store has been able to give me an answer or confirmation it is being sent. Each representative has said they would look into it and not called back or followed up. Often they would just hang up. Undoubtedly worst customer service and have failed to deliver a product I paid for.While in the store the rep just tried to up sell me and was going to overcharge for a phone until I showed him a lower price on Verizon’s website. Continued to cost more with fees and phone case I have yet to receive. I would not recommend this store to anyone even if you need the phone that day; it would let be cheaper and safer to order online through Verizon or amazon and rush ship it. I will need to go into the store to stop the order and get a refund

Review №48

2017-04-09 17:36:55

Do not go to this place. A bunch of people who will cheat you. Especially Michelle - sales rep. Big Liar. She sells accessories to people with the phones telling its free but it is actually not. You will be paying for all of it with your money. Talk to the Store manager he will tell you if it is free or not. Very unpleasant way of talking to people. Very unhappy with this place and I do not recommend anyone to go there. Instead go to the one on Huntington Drive. It is better

Review №49

2018-11-28 05:07:24

Do not waste your time going into this authorized retailer. They can’t do much for you and they take FOREVER to even acknowledge you. It was over an hour before I was asked what I needed and then the guy went right back to the previous customer. I waited for around 2 hours before being helped. They are under staffed and unable to do things that regular Verizon stores can do for you. I have been with Verizon for almost 20 years and I am close to canceling my phone contract with Verizon as it is almost at an end because I do not want to deal with their over priced contracts and unprofessional retailers anymore. Save yourself some money, time, and gas and go somewhere else

Review №50

2018-05-14 19:58:04

New manager and New team . Definitely glad I decided to give them another chance because this experience was a lot better. Came in to buy a gizmo for my daughter and they helped me set up app and contacts. My daughter loves her gizmo. Thanks Monica and team!

Review №51

2019-03-14 07:55:13

AVOID VICTRACame here over a year ago to buy a phone and left paying for a car charger, screen protector, and phone case that I wasnt aware that I paid for.Seems common at this place but adding in that this wasnt an experience I ever had with T-Mobile which is why my guard was down and didnt anticipate being sneaked into paying for items that they did through sneaky wording. Ended up paying an additional $100 for things I could have gotten for cheaper if I knew I was actually paying for them.Reason Im writing this now is because I avoided this Verizon because of what happened last year and ended up in Downtown only to find they ran that one too.Victra trains their sales team in the same manner. They did not fail to try to throw in a screen protector & case for a discount after speaking to their manager. Their pitch includes this whole thing about you wont be paying more than $250 but fail to mention their plan to sneak in extra things to get to $250.Learning from last years mistakes I declined both (at the register I was already being set up to pay for the screen protector after declining the phone case) and my grand total came out to $144, clearly a lot lower than the $250 they started their pitch with.Bought a case for $10 on Amazon which is working out great. I can appreciate a good salesperson but Victra is just pathetic and highly recommended avoiding them as it seems they arent going to end their approach.

Review №52

2016-10-25 00:53:51

Went in to buy an iphone 7. The sales person was really nice but the manager was a total ass. The manager wouldnt let the phone go without the bundle package. And I could hear the manager yelling at the sales person behind closed doors and I was at a pretty good distance from the door. Long story short I walked out without a phone and felt bad for that nice sales person.

Review №53

2022-04-16 21:20:27

This location is a great place to come and get your new phones and tablets. They are very good with numbers especially Joshua he is very nice and will give you his number if you have any question about any thing that is unclear or just questions in general brought my whole family to see him.

Review №54

2016-09-28 04:43:20

If you want to get the best Verizon experience, do not go to a retailer. Go to the corporate Verizon offices. And DO NOT work with Michelle at this location. She is a hoax and full of greed.My family and I are ATT customers who were trying to switch to Verizon. Firstly the lady working there, her name is Michelle, tried to hoax my family into the plan by undergoing a series of number changes and ports so that she could get credit and bonuses for herself.Thankfully, I was dealing with the corporate offices of Verizon in Santa Monica when this happened.My parents are in Alhambra and I live in Santa Monica. So naturally I went to the Santa Monica one to get my SIM card and switch services. When they talked to Michelle, she did not want to collaborate. Instead, she greedily wanted to take all the credit for opening up a new family plan, instead of collaborating with the Santa Monica offices, where I was located in.Verizon Corporation shouldnt let people like this run business, my family and I spent a total of 18 hours in 2-3 days trying to get Verizon. But Michelle wouldnt budge because she was so greedy and sketchy. While the Santa Monica offices were trying to collaborate so I can also get my phone running, she refused to cooperate.The associate at Santa Monica talked to his boss and we all called the Alhambra retailer. First, Michelle refused to talk to the Santa Monica Office, and when we asked to speak to the supervisor, the supervisor hung up! How sketchy is that?Switching to another service takes work, but Verizon shouldnt let this become such an unpleasant experience for their customers by having greedy associates working for their own commission and refusing to collaborate with Verizon Corporate. This is unacceptable by all means in customer service.I DO NOT RECOMMEND ANYONE going to this retailer. Especially this lady Michelle who has caused pain and lots of money to my poor parents and brother. That is downright UNETHICAL!I repeat. Do not come here.

Review №55

2022-02-26 01:11:05

I am very disappointed with the service being given to me. Even when I started my purchase, theres a lot of charges already and the bad thing is it was also being charge on my account. I paid in cash and also included in my bill. He is saying that is indeed a different charge. Transferring my files to the new phone does not require any payment at all! Even my niece ca do it without any hassle. Then Ive decided to return it cause I dont want the product. So I message him the same guy actually, he told me to come to the store again and he will replace it. So when I arrived there I spend almost an hour waiting and suddenly he told me I cannot have my replacement since I purchased it online! He should know that in the first place!!!!!!! I travelled back there for almost an hour and wait for nothing? he just told me to go to another big store, they might replace it!!! What a bad service!!!!!!! You are maybe a racist since you didnt entertain me properly.

Review №56

2019-06-29 19:46:32

Claudia was wonderful, she accommodate to my desires and specific requests. She was patient while in changed my mind multiple times and helped keep the mood feeling light and happy. Very pleasurable experience!

Review №57

2020-11-17 02:21:39

In person is definitely the way to go! The online customer service is the absolute worst. I rather risk getting covid than deal with the folks online/phone customer service. Justin did great not just with me but other customers as they came thru the door. I’d say a raise is in order but I’m sure that’s what everyone says.

Review №58

2019-08-25 13:59:21

We had to upgrade our phones cuz we had potatoe phones. They were nice, friendly, professional and accommodated to our needs. Showed us and helped us with an upgraded phone n data plan and phones based on our needs. Cool shop. I dig em. We picked up the Google pixel 3 phones.

Review №59

2019-08-04 22:50:36

Sean presented himself very professionally. He has good knowledge of all Verizon phone plan, ask customer’s requirements and recommended the best plan for the needs. Great marketing and tech support guy. thanks

Review №60

2019-01-23 02:07:30

I will never go the this Verizon retailer store, and never recommend any person or friends to go to this store, because of the bad experience here, and most importantly when I called custom service from Verizon, and they even can not find this store because this is not Verizon incorporated store. And TERESA is the worst sales representative I have ever seen, she is very arrogant，rule to me when I was trying to trade in my old iphone 6s to get a iphone XS max. Another representative Joe was nice, he was trying to help me to trade in, but he was busy with another customer at that time. Teresa was doing her own business and didnt want to spend her time on me. I said OK, I can wait Joe to finish his work and help me. Teresa was not happy and she was still doing her own business. I was treated as an unwelcome person in her mind. With this bad feeling, I called Verizon custom service, and they had hard time to find this store in their network because this is only a third party with indirect linked with Verizon. Never waste your time and money there!!!

Review №61

2019-07-31 22:39:59

I would like to say that my experience at this location was very good. Sean my customer service representative was very professional and courteous.If you are in need of a new phone, upgrade, or just information about Verizon, come here.

Review №62

2019-04-08 03:18:07

Came in here at 7pm to open a new line and transfer my account from another carrier to Verizon. 30 Mins later one employee frees up and two women walk in and cut in line in front of us for a simple bill pay. Bill pay takes 30 Mins and it finishes as the store closes so we cannot be helped. Judging by all the negative reviews and shady practices this place has I guess they did us a favor. Avoid this place.

Review №63

2018-10-11 23:54:29

Avoid this store at all cost. Go to a corporate Verizon store instead!Ive been a verizon costumer for nearly 10 years and upgraded several phones. This time I upgraded my phone at this location and had the worst experience ever!Didnt know this wasnt a corporate verizon store. The staff, Cedric, who upgraded my phone told me that my phone case and screen protector are free. I traded in my old phone and ended paying nearly $200 dollars that day for the new phone. I asked him if $200 were all for tax, and he agreed. I went home later and checked the receipt and found that I was charged for phone case and screen protector. I called the store and spoke to Cedric. He said it was a down payment for the new phone. I asked to return them because they cost almost 100 dollars and the money werent going towards the new phone. He said I cant because thats what it is. He said he did waived my upgrade fee, which was not true. I was still charged.A month later, I got my phone bill, and the upgrade fee still there. I called the store found that Cedric was prompted to other store. So Monica helped me to send in a request to verizon to waive the fee. I waited for nearly 2 weeks. Called 2-3 times and every time she told me to call back to check the result. I got really pissed and called verizon directly. They said the request was never sent in and waived my fee right away....I really dont know what is going on with this store why they have to cheat their costumer like this......

Review №64

2020-10-25 17:37:35

Keith was very informed and very patient while my new phone and old phone synced info. It def took longer than anticipated due to the amt of data I had. I was bummed about the difference my phone was worth with trade in.

Review №65

2017-03-03 06:00:47

Dishonest! Set up a new 2 line account and then they offered a free tablet. But they made no mention that the tablet would be activated as a 3rd line, making the monthly bill much more expensive than was specifically stated. No mention in any documentation or verbal, even Verizon customer service said that the stores can be crooked, in which case this one is. Remember to double check with customer service or better yet do everything online! I wish there was a 0 star option.

Review №66

2016-11-12 01:12:55

Poor service. They leave clients waiting for weeks (for me a month) to contact them. A Wireless is not a par with actual Verizon stores. They were far the worst customer service I received from a Verizon store. Do not recommend. Manager and workers are slow paced and unproductive. Long lines too.

Review №67

2022-04-21 23:51:44

I came in with questions about why my phone maps wasnt working and i recognized Joshua right away and I remembered how great he was when I got my first phone and I knew I was in good hands. He helped me in no timeThanks once again Joshua.

Review №68

2018-01-05 04:27:41

Had the best experience at this store. Monica was super helpful patient and knowledgeable. I will definitely be back to get my daughter her phone here . Monica is the new manager in charge and I definitely recommend her.

Review №69

2022-11-24 03:26:32

Walked in without being a Verizon customer, to grab an obscure phone case; they had it AND the staff on hand was genuinely kind and helpful!

Review №70

2019-09-05 17:25:33

Excellent service couldnt be any more professional had a employee by the name of Tim that went above and beyond his expectations of a employee. Would like to see more customer quality workers recommended and approved by yours truly

Review №71

2022-04-13 17:04:34

Jackie Garcia was the very best service Ive ever had. Patient, kind and very sweet. Understood everything I wanted an needed. Thank you

Review №72

2023-04-28 19:59:33

JOSHUA Is an Extremely Patient person! Because he solved all my single endless stupid questions and I am very appreciative!

Review №73

2022-11-06 21:36:05

Great customer service.!! Jackie was so helpful and made everything easy to upgrade my phone.Thank you Jackie 🙂

Review №74

2021-12-25 06:15:47

Joshua really went above and beyond to help everyone tonight especially on Christmas eve. At one point he was alone and still made sure to help everyone!!! Thank you Joshua we appreciate you taking the time and missing time with your family to help ours and others.-tran family!

Review №75

2022-11-18 05:06:36

Dean was really accurate and efficient, I noticed he help the people in front of me real fast and then helped me fast with was great because I was in a hurry, I will definitely come to this location for all my Verizon needs thank you for the great experience!!!!

Review №76

2021-01-15 05:40:41

My experience at this retailer was great! Justin was so patient, informative, and friendly with all the questions I had! Will continue taking my business to this retailer!

Review №77

2017-07-19 18:13:47

Alvin was very fast and efficient. Did my upgrade and helped me with my plan. Definitely recommend him to anyone. Straight to the point and gets you in and out.

Review №78

2020-01-05 01:15:30

Great service Jesus was awesome and patient and helped me get everything set up and transitioning from my old cell phone carrier to Verizon. The level of customer service was above and beyond. A+++ service.

Review №79

2016-08-07 17:07:41

If you want to come to the VERIZON that will provide the BEST EXPERIENCE possible make sure to come to this VERIZON. They can help you with all your Verizon related transactions from CUSTOMER SERVICE, bill payments, new lines of service and much more. I encourage you to come in and see for your self. WILL NOT BE DISAPPOINTED. 👍👍👌👌

Review №80

2021-11-17 02:50:33

Waited tooo long just to make a payment almosy 1 hr and half while i saw 3 associates. Spent more than 1 hour with the same people. I dont want to spend. A whole evening waiting just to make a payment.

Review №81

2016-12-17 03:49:39

The service is horrible. They dont even greet you. Not only that but they act and look unmotivated to help. Plus they dont have a system where you can pay your bill quickly instead of their first come first serve deal. I dont recommend coming here if you have other things to do. They dont see the customer as a priority.

Review №82

2014-10-01 22:42:35

This store has very dishonest employees! They will lie and tell that you must purchase their accessory pack with all new phones. This is NOT true. They will lie about anything they feel will make them more money.Best Advice: Stay Away!!!

Review №83

2018-06-02 19:36:08

My brother recommended me to come to this store and Im so glad I came in . Monica and Cedric were extremely helpful and patient . Thanks guys! Love my iPhone X and tablet .

Review №84

2020-06-10 01:23:33

I spent the whole day (not exaggerating) from phone to chat option with multiple different reps who either had absolutely no idea about what the business they represent but were flat out useless.. Very grateful for getting in contact with Sean who is beyond knowledgeable but takes the time to get sh@% done correctly and makes sure you are taken care of.. Kuddos to this young man!!!!

Review №85

2021-06-30 00:05:29

This used to be the best store with the best management and staff they change management and the new male manager yelled at the Verizon call center employee that patched my call over to the store and got an attitude with me and just hung up in my face, and I really hope he is disciplined for it, I really wouldn’t recommend this store at all 👎🏾👎🏾

Review №86

2021-09-30 18:09:16

I’ve always had a good experience at this Verizon store. I’ve had many reasons to stop by here in the past couple of years, and every employee I’ve dealt with has been helpful and competent.

Review №87

2022-04-11 03:02:41

Amazing customer service, very friendly and knowledgeable. They are super patient and get the all setup process completed in a smile.

Review №88

2015-11-06 03:32:15

Terrible service. Im 8 months pregnant and they made me wait 2 hours when no one else was in the store and they completely ripped me off. Dishonest covers it. I wish Id looked them up before I went. Verizon better be able to fix it.

Review №89

2019-12-30 07:24:54

Sean was extremely helpful and very patient. It was nice to have someone so willing to help and we did not feel rushed.

Review №90

2017-07-13 00:36:34

The whole team was very professional, knowledgeable, and helpful. Definitely coming back for all my Verizon needs 10/10 experience and I definitely recommend this store.

Review №91

2014-12-10 00:28:09

The most dis honest store I have ever seen in my life. I purchased a iphone 6 plus in their store on thanksgiving of 2014. when I left they put a box in my bag without saying anying about it, just told me its a free gift. when i got home i found out it was a wifi hotspot. they charge it for $20 a month with two year contract. when i call them says i want to cancle the service, they tell me i have to return the device back to the store. and cancel the service myself by calling 611. they said they dont d costomer service. they only sell device. at the end i stil have to pay $35 for their lies. yes they make money based on lies.

Review №92

2019-04-04 13:39:24

After 5 years with other provider, I switched three lines to verizon from another company and also bought three new cell phones. At first it looks like they are a corporative Verizon store which they arent; they are victra a third-party sales store. As a result of this they charge much more than a real Verizon store, but this is not the main issue. The game started when they told me that I have to buy a hum to be able to claim the offer of $ 600 for switched to Verizon, they told me that the cost of hum was $ 240.00 but that I wont pay anything because verizon is going to deduct the $ 240.00 from the $ 600.00 at the end I will get$ 360.00 through a gift card enstad of the $ 600.00. When I arrive at home I looked at the official verizon website and notice that everything they had told me did not match what Verizon offered. At that moment I decided to call the customer service and they explained how everything really worked, they told me that first of all I did not need to buy the hum to be able to claim the $ 200.00 for each line, secondly they did not have to deduct the $ 240.00 because in my 24 months contract they charge me $ 10.00 every month, and for the cost of the hum will be $ 120.00 at the end of the 24 months, and not $ 240. Overall, they claim the $600.00 and them victra takes $240.00 than victra will send to me a second gift card with $360.00. Afortunate, I called the costumer service on time and they told me how to claim the $600.00 throught a link where I can claim the offer.I had a bad experience with victra store. Verizon is a good provider, but these third-party stores make verizon look bad. The way these victra store training their employees is how to stealing money from customers. Stay away from these sotore.

Review №93

2018-06-26 23:30:12

This is right store I want to give kudos wonderful employees at the store Estevan and Karina they were so helpful he started my Bluetooth on my car that I somehow got off and Karina have to make learn something about my messages so please give him a wonderful Applause for me and tell them that they were great my name is Judith Ellen kjos phone number 6 to 6 590 1696 I hope they get credited for this thank you

Review №94

2022-02-18 03:59:33

I was completely ignored and un-acknowledged when I walked in for over 15mins. The Only worker sitting down helping one customer. I walked out afterwards.

Review №95

2022-04-16 05:09:40

Joshua was very helpful and very welcoming. Made my trip to Verizon 10x better and quicker than I expected

Review №96

2018-06-01 18:52:32

Great customer service. Really friendly and helpful staff. Got my first tablet and they really went above and beyond to help me understand how to use it .

Review №97

2018-03-05 21:19:00

No service from clerk. He was helping another customer but didn’t give me an idea of how long I had to wait. So I decided to go to another dealer.

Review №98

2023-03-06 03:11:17

Jackie Garcia was super. She was friendly, knowledgeable, patient and professional.

Review №99

2024-02-21 02:02:05

Great customer service!

Review №100

2024-06-23 04:20:37

Dont come here

Review №101

2017-01-04 06:29:35

This is a franchise store. If you are looking on the verizon website expect nothing to be the same. I was told I HAD to purchase things (i.e. the bundle, phone insurance, tablet...ect). Keep in mind, RETAILERS CANNOT FORCE CUSTOMERS TO BUY ANYTHING, so save yourself a lot of headache and go to a Verizon corporate store. I did and ended up much better off. This store will likely be out of business soon.

Review №102

2020-11-19 20:53:22

Dean was very helpful, friendly, and knowledgeable. He activated my son’s iPhone that was supposed to have been activated by the Verizon corporate store.

Review №103

2017-07-12 23:58:50

Alvin was very helpful and patient with me. Helped me fix my bill and get an affordable price for my new phone. ! Thank you

Review №104

2022-08-05 19:30:58

I was helped out by Raul, very patient man. Appreciate all the help i got from everyone on the floor. Definitely recommend this Verizon

Review №105

2022-09-08 18:03:34

Excellent service Jacquie was very nice. She helped me answer all my questions.

Review №106

2018-12-06 19:47:29

This store is awesome the people are so nice and helpfulJoe was the salesperson I dealt with in the Arcadia mall then I found out he left and went to the Alhambra storeThe Arcadia store is ok but you wont get the service that Joe gives you he is awesome

Review №107

2022-02-09 19:45:59

Ryan at the Verizon is so nice and a pleasant to work with. The new remodel is beautiful thank you Ryan!

Review №108

2022-07-29 02:26:43

Five stars for Jackie. Just give her the chance and time and she will find you every deal she can 👍

Review №109

2020-12-11 04:19:54

Came here to switch a couple lines and pickup some phones.Keith was very helpful in getting us our moneys worth he was very concerned about getting us exactly what we wanted and was very knowledgeable

Review №110

2020-11-23 00:41:12

I had a great experience at this Verizon store. I recommend this store and specially Dean he has great customer service skills. Thanks for the help Dean.

Review №111

2019-10-04 22:11:30

Very little wait time and service was excellent. Corrine helped me in and out in 15 min. Telling all my friends.

Review №112

2020-01-11 01:11:50

Tim is a very patient and kind. He is very knowledgeable and knows his products. I would highly recommend him .

Review №113

2019-11-05 17:12:31

DONT GO TO THIS PLACE. VERY DECEPTIVE SALES TACTICS. The sales rep also stole my phone which I am still trying to get back. And while I was sitting in the store trying to make a complaint, another person walked in with the same problem.

Review №114

2021-07-19 02:32:03

I had a really good experience there everyone was very helpful and the manager Cesar made sure we where taken care of

Review №115

2020-10-20 20:22:02

Came in for a usb-c charger and I left with one. In and out in 3 minutes flat. Very friendly and patient and knew exactly what I needed.

Review №116

2021-12-30 05:06:21

😠12/27/21 i went they had me waiting like 2 hoursThey actually have bad costumer service😡12/29/21 supposedly I had an order to pic up sign my name and for them to tell me i don’t have no order that the Tex msg they send me was an error it doesn’t make no sense so i left empty handed…..

Review №117

2019-09-26 05:24:16

I had an amazing experience, the guy that helped me out, Sean, was just amazing. He helped me out completely.

Review №118

2021-08-04 21:59:13

Caesar is the best. I wish to give him 10 stars or more. He deserves a raise.

Review №119

2016-02-21 23:35:25

Just tried to exchange my 91 year old mothers phone since it had been accidentally washed by home care staff. Extremely unhelpful, wont be going back there ever again!

Review №120

2021-09-06 03:44:36

Josh is s a an great team associate and posseses excellent technical skills.

Review №121

2017-07-31 17:40:45

Jessica was super helpful helped me transfer all my info to new phone. Will recommend anyone to her

Review №122

2021-01-26 22:20:02

ASK FOR JUSTIN!!!GIVE THIS MAN A RAISE!!! KNOWLEDGEABLE, FRIENDLY, MULTI-TASKER, AND PRETTY MUCH RUNNING THE STORE SOLO.

Review №123

2018-07-20 18:40:04

Better service, than other providers for sure. Internet faster and not losing connection in places, where my friends lose it. A little overpriced.

Review №124

2021-06-14 15:20:58

I waited a long long time.When I asked how much longer to wait, he told me to go to another store. Very very rude.The worst experience I ever had.

Review №125

2019-04-21 04:45:54

The customer service is top notch. The best Verizon store Ive ever gone to.

Review №126

2022-06-03 03:04:20

Service was thorough and customer service person Jackie Garcia was great.

Review №127

2017-04-06 15:34:20

Tried to add an unlocked nexus 6p, said phone wont work. Went to the store in Pasadena and was done in 5 mins. Dont bother going here.

Review №128

2022-04-19 22:21:21

Great customer experience, they were extremely helpful! This is my go to location

Review №129

2024-04-18 21:02:11

Excellent service.

Review №130

2021-03-08 00:22:34

Great place! I was in and out real quick and Wenhao was super nice and really helpful.

Review №131

2022-09-07 22:22:44

Jackie was an awesome and friendly customer service representative.

Review №132

2022-12-10 03:22:13

She was friendly and most of all very knowledgeable

Review №133

2022-11-09 02:41:26

Sales associate was outstanding and pleasant, personable and professional

Review №134

2022-12-18 18:09:40

Waiting time was a nightmare. Customer service was good.

Review №135

2020-11-16 23:51:32

He was terrific, answered all our questions and made our visit easy and informative.

Review №136

2020-02-13 22:29:51

It took 4 hours to open 2 lines. Staff run around and hang us there Trash Trash Trash Shop Dont go

Review №137

2022-05-03 23:28:28

Great! The store manager Raul helped me out today

Review №138

2019-05-04 18:57:11

Avoid this store. The manager & employees are liars. Once they made their commission they don’t want to deal with you.

Review №139

2019-11-05 03:01:55

He was very helpful and I was impressed with his personality.ill be back again

Review №140

2019-12-12 21:45:30

Good . He was nice and helped me and answered questions that I had.

Review №141

2022-04-10 19:10:47

Too pricey for the service.Jackie Gomez was very helpful.

Review №142

2022-08-04 20:36:08

Best experience at a cell phone store! So helpful

Review №143

2020-12-07 02:28:10

I Came For a iPhone Case and the Staff Was Very Friendly i Would Get My Next iPhone their in the Future.

Review №144

2022-08-10 04:16:48

Great placeAnd its fastPeople are friendlyGreat service

Review №145

2018-12-06 19:48:14

The Alhambra store rocks and Joe is awesomeFor your needs go there

Review №146

2018-05-07 18:33:16

So glad this store is under new management. Monica and Cedric were great!!!

Review №147

2020-11-24 16:31:47

We came here to check out some of the contract phones, the staff here is nice and helpful

Review №148

2021-03-23 21:16:01

The best always help me with all my cell phone needs

Review №149

2020-01-25 06:57:29

The customer service was amazing. Jesus was helpful.

Review №150

2017-07-29 18:56:18

Couldnt even answer the phone or set up their voicemail beyond *heavy breathing* is not available

Review №151

2021-03-03 01:45:24

After many visits, I finally found a associate who could help me. The 1st in years.

Review №152

2017-04-14 02:13:06

Worse, the staff are not professional. only know how to sell a phone but know nothing about the serves.

Review №153

2016-10-13 19:36:14

Excellent service! John was extremely polite and helpful!

Review №154

2021-07-30 22:08:46

The representatives were very friendly and helpful!

Review №155

2018-12-17 20:23:55

Joseph helped me out with my screen protector! No bubbles

Review №156

2021-12-29 06:03:46

Very helpful and help out with every question I had

Review №157

2017-06-14 05:08:35

Really nice and friendly helped me with all my questions

Review №158

2019-08-24 21:10:20

Really great experience ! Very Knowledgeable and friendly!

Review №159

2018-12-28 02:24:23

The young lady who works there is so gorgeous 😏

Review №160

2018-05-23 16:54:41

Great service. Really Nice staff.

Review №161

2020-11-01 01:13:21

Walked in friendly and helpful with no drama.

Review №162

2018-06-15 17:33:20

Love this store . Great customer service .

Review №163

2021-09-02 06:39:34

My Favorite Place To Eat Chinese food..

Review №164

2023-10-26 16:28:12

Great service.

Review №165

2023-09-21 03:43:19

Great!

Review №166

2012-04-17 22:18:40

Upgraded the wrong phone -.- go to actual Verizon store

Review №167

2018-01-04 22:20:01

Extremely understaffed. need to wait extra long

Review №168

2020-01-05 10:07:54

The service was great, quick and easy

Review №169

2016-12-31 17:09:55

Been here twice, great service!

Review №170

2023-06-26 21:43:44

Excellent services.

Review №171

2022-07-27 02:04:27

Great service, today.

Review №172

2019-12-10 20:09:24

Great service. In and be out.

Review №173

2022-06-21 22:22:44

Excellent service Jackie

Review №174

2021-02-09 19:36:05

Review №175

2020-11-27 21:57:50

Very thorough and attentive.

Review №176

2020-08-13 03:21:28

Your staff very courteous

Review №177

2018-06-16 20:14:18

Very helpful with my questions.

Review №178

2018-08-07 01:25:03

All the staff are very friendly

Review №179

2014-10-31 03:28:58

Worst service i ever seen

Review №180

2018-06-15 20:46:04

The salesman was great 👍

Review №181

2018-02-01 19:21:05

Great customer service.

Review №182

2020-02-02 04:19:42

Excellent

Review №183

2019-09-29 05:09:40

Great

Review №184

2023-02-03 12:21:55

Great service

Review №185

2019-04-10 01:17:11

Prices where to high

Review №186

2022-11-26 22:51:28

Excellent service

Review №187

2020-12-14 08:07:21

Great service!

Review №188

2023-11-20 02:13:48

Good service

Review №189

2020-07-12 21:09:21

Very slow to serve

Review №190

2019-10-14 03:29:41

Fast and great attention

Review №191

2019-03-01 00:32:17

Very friendly staff