Presentation on Map Reviews Nearby

Verizon in Atascadero

3.9 (53) 8025 El Camino Real, Atascadero, CA 93422, United States

Categories

Cell phone store
Internet service provider
Telecommunications service provider

Location on the map

Atascadero, San Luis Obispo County, California, US

Phone: +1 805-466-8200
Site: https://victra.com/stores/ca-ata...

Opening hours

Monday:10 AM–6 PM
Tuesday:10 AM–6 PM
Wednesday:10 AM–6 PM
Thursday:10 AM–7 PM
Friday:10 AM–7 PM
Saturday:10 AM–6 PM
Sunday:11 AM–5 PM

Edit info

Total reviews rating 3.9

53 Reviews for Verizon 2024:

Review №1

2024-02-07 20:43:03

My service was excellent. Jewel was efficient, friendly, and skilled. I knew what i wanted and she found it, offered suggestions for discounts, and had me on my way in an hour!!!

Review №2

2024-02-26 22:17:38

Julie set up my new phone in exactly the time she said. She was very professional, helpful & friendly.

Review №3

2024-04-05 23:20:22

Had the best experience and they really went above and beyond to help me!

Review №4

2024-04-16 01:31:36

Everything was done professionally and explained to me along the way. Beats that other big company hands down.

Review №5

2023-08-15 01:29:43

Julie was awesome. She did our consumer to business switchover with new phones and also my personal acct with upgraded phones. She is so fast and helpful. Highly recommend this location and Julie!

Review №6

2023-07-27 15:53:48

I was having trouble setting up voicemail so I went down to the Verizon store and asked for some help. They wanted to charge me a fee. After paying on this account for many years they wont take 2 minutes to fix a simple problem without charging a fee what a joke.

Review №7

2023-06-08 19:58:47

My experience with Verizon rep Julie today was just like last time, exceptional! Julies knowledgeable and friendly which makes the up grade process seem less. She also is great at describing new products ie EARGO HEARING TECH that have been introduced to consumers. Thanks again Verizon😃

Review №8

2023-05-01 22:10:55

Never, in my life, have I had such a TERRIBLE CUSTOMER SERVICE experience. I have now waisted DAYS of my life trying to fix issues with my bill that this company created.For reference, I have been trying to get my issue resolved since Black Friday 2022 and it is now May 2023 and my account is still showing incorrect charges.The store manager is completely incompetent and has an attitude. Even reaching out to their corporate office has not resolved my issues and has only waisted more of my time and energy.Verizon wireless should pull their affiliation with this company immediately as it gives them a terrible reputation in association. DO NOT PURCHASE SERVICE OR DEVICES WITH THIS COMPANY YOU WILL REGRET IT.

Review №9

2023-02-12 18:31:22

This Verizon Authorized Retailer store is a SCAM. Its one of the worst customer service experiences Ive had in my life. Its way too long of a story to write out but the store manager (Julie or Julia I believe) is essentially a scam. Went there simply to trade in my old iPhone to get a newer one and it turned into a whole ordeal. She sold this whole thing about getting an apple watch for free by simply adding the data for it to the bill. Turns out, she sold me the incorrect watch and so I ultimately did not get it for free, she tried to blame the wrong bar code on the box as the reason to why I got sold the wrong watch and refused to take any accountability for it. Like it was my fault I walked out of the store with the wrong watch and not hers. I returned the watch on December 22, 2022 and then ended up having to pay $515 full retail cost for the watch on my January 2023 bill because Verizon did not get record of the watch being returned, she again blamed someone else for her mistakes. I have spent a collective of at least 15 hours to get this situation corrected with Verizon and the authorized retailer store.Aside from the watch, she also sold this package deal to me on Black Friday as this Black Friday deal basically saying theres an accessory bundle that would be free because its black Friday. I asked in 3 different ways are you sure what youre telling me is true and every time she would reassure me that all I was paying was sales tax on the phone and other equipment. Well, turns out that I ended up paying over $100 for this unnecessary accessory bundle (overprice case, charging cord, etc.) but the whole time she assured me all youre paying in store today is the sales tax. Just a complete waste of my time, money, and energy when all I simply walked in for was an iPhone trade in. Learning lesson for me is to not trust what a sales rep is telling me as truth.Throughout my ordeal, even though shes the manager shed always claim that her district manager would have to resolve the situation but always refused to provide me the district managers contact information to sort it out.If I were any of you looking to go to this store for anything, Id recommend going to the actual direct Verizon store in San Luis Obispo. Even when I was speaking to a Verizon customer service rep, they even made a comment that they werent surprised I was dealing with the authorized retailer Victra.

Review №10

2023-09-27 13:32:30

Julie was amazing. Did everything she possibly could to make my transaction effortless. True highlight of my day working with her

Review №11

2024-01-22 02:33:45

Extremely rude employees, should not be in customer service. Do yourself a favor and go to another store.

Review №12

2019-09-19 02:17:34

I will say the service from Samuel P. Was outstanding. He has spent hours on the phone and working through multiple issues with several of my accounts. His knowledge of the products and Verizon itself are quite impressive . Greg has also helped me on occasion and is quite knowledgeable and friendly. I recommend if you have an issue with your gear... ask these guys.

Review №13

2020-01-21 18:53:11

Harold was outstanding! He was patient and kind. We needed to exchange our phones (two separate lines) and did so on a Saturday night at 7:30. Harold stayed an hour past closing to do the exchange, set up new phones and give us some training. We truly appreciated his service and kindness.

Review №14

2021-12-22 01:07:19

Wonderful experience! The manager Dain was knowledgeable, and patient. I thought I had lost all the numbers from my old phone and he helped me retrieve them from a back up file I forgot I had. The visit made my month!

Review №15

2020-11-13 02:09:23

Great service from Harold Brown today. So patient and knowledgeable. I really appreciated his information regarding the new phones of interest and helping me reset current phone. I would definitely return to buy a new phone from him.

Review №16

2017-02-17 03:45:19

Staff are incompetent. I told the sales rep I wanted to pay the 10 dollars needed to upgrade my phone, he decided to charge my card for $340 then tried to hide it. Once the sales rep realized he was in over his head, his manager called Verizon to refund my money. They told me Id get my money back and now we can start the upgrade. I left and went to Best Buy. Best Buy called Verizon and told me I needed to wait until I got my money back before I upgrade or I wouldnt get my money back. These sales reps are complete idiots. Please dont go there. Also its been 48 hours, still no money!

Review №17

2023-06-17 02:44:32

Representatives were more than helpful and very attentive to my needs and questions. Highly recommend!

Review №18

2022-02-05 20:19:40

Clarisa the store manager was welcoming and friendly and helpful in transferring my old phone info to my new phone info as well as answering an app question and installation.Wonderful user experience. Recommend.

Review №19

2019-09-28 20:01:46

The manager was the best out of all of them but the othet two made me wait for 2 hours and put my screen protector on sloppily! I only went in to get a different color for my iPhone, 9 days down the drain.

Review №20

2020-11-01 15:58:46

Do not go here. I went in looking to fix my phone issue, possibly purchace a new phone. I didnt wear a mask and Harold (the black kid) called the Atascadero PD on me. I will never recomend this location. Harold should be fired for his treatment of paying customers! I took my service to the verizon by home depot. They were more than understanding. I bought a new phone through them with GREAT customer service. They set me up with a phone, screen protector, and otterbox case. In fact, I told my friends dad to go where I did, he purchased the S20.

Review №21

2017-12-29 00:22:02

Staff was completely rude and unhelpful to my husband who went in to upgrade.. so disappointed. The manager was the one who was rude and demeaning. I accidentally gave my husband the wrong pin for our account and instead of trying to help him, he told him there was no way to help him and told him to have a nice day buddy..

Review №22

2020-07-26 00:52:04

Dont bother. They used to be so helpful and nice and now its not my problem and they dont even try to help. Seriously? Ive been a loyal customer for ages. After 20 years with Verizon im looking elsewhere as there are a lot of new options.

Review №23

2017-12-21 00:12:08

Upgraded my husbands phone at Costco October 26th. Have had problems from the beginning. Took it back twice and they were no help. Said they would replace but we had to jump thru hoops. Came to Atascadero Verizon by Walgreens. Shayenne was awesome and so helpful. Getting a new phone overnighted to us. Will be coming here from now on.

Review №24

2023-11-09 21:21:28

Very nice customer service. Clean store and fast service!

Review №25

2015-10-28 02:30:48

These people are dishonest rip off artists! Dont do business with them unless you have money for them to burn! They are not only crooks they also have very little knowledge about their cell phones. The only reason I gave them one star is my comments wouldnt be published without a star.

Review №26

2020-02-14 01:31:32

Brought my elderly brother in law in for some tech support, they couldnt have been nicer and more patient with him. So impressed, dont remember the name of the girl that helped us, she was amazing! Thank you

Review №27

2018-01-04 23:03:34

Ive been working with Brett and Cheyenne at the Atascadero store for the past 2 hours. The problem with my new phone is a network issue. They have gone above and beyond, given up their lunch break, stayed on hold for an hour and a half helping me. I cant say enough for the two of them

Review №28

2022-12-22 04:26:44

Chris was great! He handled everything really well and was very informative

Review №29

2024-05-01 01:09:36

Very good service

Review №30

2019-06-13 20:49:49

Upgraded my and my wifes phone here, amazingly simple process and in record time! Staff was very friendly and knowledgeable!

Review №31

2020-06-26 19:44:52

Terrible!! Wait for 30 minutes to get told I must apply the screen protector myself. I have one arm and he says due to the CORONAVIRUS he cant do it. He has no gloves on. Unbelievable!

Review №32

2019-07-15 02:25:03

Tim the store manager was patient and informative. He made the progress of having to get a new phone painless.

Review №33

2021-11-17 23:41:13

Needed a new phone, will never go to another store. Dain made it so quick and easy! Thank you so much!

Review №34

2022-09-01 22:08:52

Five stars for the employee that was there all by herself with no time to take a lunch.

Review №35

2020-10-16 21:58:57

DO NOT GO HERE. Theres these two men that are lazy and they will not help you at all. Spent hours in here and walked out with nothing. All they say is that its not my problem.

Review №36

2022-08-12 19:18:03

Excellent customer service. Excellent employee. Give her a raise.

Review №37

2019-07-01 19:36:05

Very long wait . Total time spent on store: 2 1/2 hours. Very informed & patient employees.

Review №38

2023-07-13 22:17:28

Great people friendly and no having to wait

Review №39

2021-10-03 20:09:16

The guys are alot help, n very patient, I think maybe they should get a raise . Thnx for your help guys

Review №40

2019-06-22 23:58:50

I received very good service from Greg and Sam. They are both very knowledgeable.

Review №41

2021-10-19 05:33:25

Never got what they promised. Hours and hours on tech support and billing trying to get things corrected.

Review №42

2019-12-03 18:46:55

Nice helpful people. Was willing to answer any questions and help me in anyway they could.

Review №43

2021-05-01 00:18:21

They will sell you a phone without insurance unless you get stuck with a $900 bill.

Review №44

2024-02-03 01:03:07

Awesome

Review №45

2022-06-28 21:16:15

Julie was extremely helpful and professional.

Review №46

2023-11-15 20:26:15

Cheyenne was amazing.

Review №47

2019-11-20 22:56:52

Slow to help, thats why I just go to slo hill street

Review №48

2020-09-29 02:30:51

Friendly and cheerful business bankers here.

Review №49

2023-10-03 18:11:41

Helpful and knowledgable.

Review №50

2022-10-12 00:11:47

Great customer service!!

Review №51

2023-05-04 21:21:59

Friendly and helpful

Review №52

2020-01-04 19:37:49

Very helpful staff

Review №53

2020-06-27 15:30:14

Poor customer service