Verizon in Torrance

Review №1

2024-03-28 01:00:28

Im a Verizon customer. I came in to inquire about upgrading to a newer phone. I was first in line and there were two customer service people. When one customer left, the customer service person helping him went over to help the other service person. I waited for over 10 minutes before asking if they could help me with a quick question. I was told yes, well be right with you. Another 5 minutes and I left. This makes me want to switch to a different carrier. If Verizon cant provide good in person service, I dont need to pay the premium they charge because their coverage isnt exactly exceptional either.

Review №2

2024-04-19 15:09:39

Esmeralda went above and beyond for my husband and I she made the impossible possible she was so patient and so funny an fun to work with gave us an amazing deal from the promotions offered thank you so much Esmeralda would absolutely love to come back if needed and work with her again.

Review №3

2024-04-10 01:42:49

Very sketch. Julian said that because my wife is getting a pro, then they will include a bundle of the charger and case and that we would just pay 350$ in taxes. it turned out to be they’re charging us for the bundle and it’s not just taxes. False advertisement!!!! And when we were there was another customer complaining of false advertisement so please beware!!! Ask to read the fine print before you purchase anything.

Review №4

2024-02-02 23:22:28

The employees leave out a lot of information when explaining the plans and deals. I was told the one-time charge can be waived via phone, but when I called I was told it can only be waived in person. Don’t bother making an appointment. They will not keep it. This store does not have a phone number. You get directed to their customer service office, and even the customer service office cannot get in touch with them. I ended up wasting a lot of money and time.

Review №5

2024-01-05 23:29:08

The worse customer experience I ever had in a Verizon store. I made an appointment and people with no appointment were assisted first than me and the girl that was in charge should find another job because it’s not customer care she should be doing. I was asking myself why I still with Verizon and today I’m sure about it and I’ll find a best company, some company that really care about their customers. I have a business account with many lines and congratulations you guys just lost a client. Please find another store but never go to this one. Worse ever.

Review №6

2024-02-09 20:02:45

Do not go to this store! It is a Victra store, not Verizon. They will lie to you to make a sale and cost you a lot of extra money. It is impossible to call the store directly or to speak to a manager. They will charge you fees for setting up your phone even if they dont, e-sim fees which Verizon does not charge, and for activation. They will tell you that if you purchase from the store they can waive some fees but then they charge it through your bill instead. They should not be allowed to use the Verizon name.

Review №7

2024-01-22 16:10:22

Don’t go to Victra, they’re a scam and make fake promises. I don’t know how Verizon can be affiliated with them. You receive your bill and it’s full of undisclosed fees and extra charges. You get the runaround when you call them to fix issues. Scam.

Review №8

2024-03-02 02:38:12

Excellent Service 💯 very nice and big smiles and very professional which is so important for the customers when we visit for business. The representatives are knowledgeable about the products 🔥

Review №9

2023-10-24 02:17:44

Desi did a great job getting our bad SIM card replaced. He was friendly and helpful to his customers. Lots of customers waiting, so its a tough job making everyone happy. Thanks again!

Review №10

2024-04-16 15:24:16

Deceptive, unprofessional, manipulative and sells you things you do not need or request. Salesman indicated items were free then he charges the credit card.