Presentation on Map Reviews Nearby

Verizon in La Verne

4.3 (73) 1564 Foothill Blvd, La Verne, CA 91750, United States

Categories

Cell phone store
Internet service provider
Telecommunications service provider

Location on the map

La Verne, Los Angeles County, California, US

Phone: +1 909-962-7075
Site: https://victra.com/stores/ca-la-...

Opening hours

Monday:9 AM–7 PM
Tuesday:9 AM–7 PM
Wednesday:9 AM–7 PM
Thursday:9 AM–8 PM
Friday:9 AM–8 PM
Saturday:10 AM–7 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 4.3

73 Reviews for Verizon 2024:

Review №1

2024-07-03 22:13:27

Not a single pleasant visit I made to this store.First they say that the phone I’ve order would arrive on a specific day max and as of today it’s been 5 days since that day without any updates. Also the rep that works there gave me her phone number to give me updates on the pickup, while not answering any message. If you’re not planning to answer why give me your phone number! Another day I have came to get an update while waiting for almost 2 hours just helping a single customer, not mentioning that that process takes centuries for him to do. And today I came to check one last time, surprisingly they are closed with a sign that says “closed going for lunch” and at this time I’ve been waiting for more than an hour. Stop wasting people’s time and be professional !

Review №2

2024-06-08 21:14:56

Tony was very helpful and knowledgeable. He answered all my questions, and Im happy to have had a great experience. Outstanding customer service.

Review №3

2024-03-16 13:04:30

I only stopped in this store to purchase a new charging cable, but walked out with a sparkly new phone- which I really did need but was putting off buying. Juan and Cesar were the most patient and kind salesmen I have ever encountered at a Verizon store.

Review №4

2024-05-02 02:23:58

Juan was very helpful and knowledgeable! Great customer service! 😁

Review №5

2023-11-29 23:13:58

I showed up for my appointment today at 1Theres a sign on the door close till 1:45. Sorry for the inconvenience. Waited until the employee opened up.Asked if they sold SIM cards, he said yes but he wouldnt be able to activate it because the system was down.

Review №6

2023-10-16 21:24:33

That nice young man postponed his lunch to help me pick up two new phone chargers. I wish Id got his name, because I would love his employers to know how delighted I am that he gave up a little of his lunch time for me.

Review №7

2024-03-27 03:04:42

Kylie was fantastic. Thank you so much.

Review №8

2023-12-11 00:08:27

Fast service super professional put on the screen protector and my otter box for my iPhone 15 pro max and told me about the warranty’s

Review №9

2022-08-16 23:15:10

I was due for an upgrade, I walked in and was greeted by Liz. Liz listened to what I wanted and was able to communicate effectively. She was very knowledgable of the phone as well as the upgrade process. She was able to assist me in transitioning all my information from one phone to another. She was able to assist multiple customers at one time with ease and no issues, all the customers were helped and left with their questions answered. I would highly recommend going to her for your Verizon needs. She is compassionate to the needs of the customer as well as highly knowledgable of the device and the device settings as well as the plans offered.

Review №10

2023-04-08 01:41:02

I had no problems when paying my bills and good spot not to busy

Review №11

2022-08-12 23:48:55

When I walked into the store I was immediately greeted by Liz. She was very helpful with all my questions and sold me with purchasing a few items. Liz is a great salesperson. Thank you for all your help!

Review №12

2023-06-12 23:27:20

I would recommend this store to everyone! I was so happy and treated with respect. Great customer service and support

Review №13

2018-08-13 06:40:49

I have been going to this location for years. Natalie who is no longer there was a wonderful store manager. Her customer service was beyond great. Everyone there is great and always helpful. Vanessa has always been so attentive and goes the extra mile, she came to my vehicle to help set up my Bluetooth. She always takes the time to listen and her customer service is above excellent. Great team!!!😊

Review №14

2024-07-03 23:31:32

They never answer the phone!!

Review №15

2021-06-03 01:12:16

Went into the store to exchange out a Samsung for an iPhone for my 85 year old Grandpa. The Assistant Manager wasnt helpful at all, suggested that I had to go to the original store of purchase. Once I returned to the original store, the staff working stated that wasnt true. Unfortunately, I do feel that she wasnt helpful due to his age, very poor customer service for our senior citizens that truly need help. For future, save yourself time, money and patience for another store that would be helpful.

Review №16

2023-11-17 03:23:01

Andrew was patient, competent and very helpful. I upgraded to a new iPhone

Review №17

2017-02-06 20:21:24

I went into this store today because I had an issue with my LG V10. Vanessa approached me and was very friendly and kind of warned me that she was kind of new. All good with me. Later, Nataly walked in and helped her out. Both ladies were extremely helpful and very very friendly. Both deserve great praise, love this stores customer service.

Review №18

2022-08-11 01:17:03

What the heck just happened? We went in to look for a phone and noticed none on display. The gal at the counter was looking down not showing any interest to be helpful. We asked if we could see some Samsung phones and she looks up and she literally huffs and puffs and says seriously? Uuhhhhh! and disappeared to the back of the store. Thats when I said ok, I guess you dont want us buying anything and walked out! What the heck is she there for???Btw, we then went to the Glendora location, where the REALLY helpful staff helped me with the purchase of phone AND numerous accessories!I dont know what her problem was but if shes like that with all customers, I think management should look into it.

Review №19

2023-03-13 19:26:35

Dont go to this store. They are NOT Verizon. The are incapable of providing support or service. They are rude and not at all helpfull. They do not stand behind what they sell. Please spend a few minutes to drive to another true store not a retailer; I recommend the Glendora store.

Review №20

2023-06-11 21:15:39

Tony & Sergio provided excellent service, they went above and beyond to assist. I recommend this store and the customer service they provided.

Review №21

2020-06-10 02:42:14

So I broke my phone in the morning and needed a phone, as I use it for work, by beginning of day following morning. I went to corporate location, as Ive already been deterred by this store before, but they were closed. I went home to call around to other locations and this location was open. I told the person on the line I know Im going to be cutting it close but I desperately need a phone tonight. This person lets call him, Christopher W. since thats all the info on my receipt, was initially informative telling me they close at 6pm ( this is approx 5:35pm and I live @ Damien and Gladstone so under 5 minute drive) then after I tell him I just need a new phone hes all ya but we close in like 20 minutes. ( with a sigh and attitude of a bratty teenager)Upon entering neither employee has a mask on, ( I dont care but they mentioned their boss did ) and Christopher has his till already out as if to close his register before theyre actually closed. Hes eventually figures out how to put his mask on and grumbles under his breath to put his till back in the register. I explain my situation and we need to call my wife to verify account via a text code since mine is very dead and broken at this point. This seems a chore for him. Then I ask about my payment options trying to be swift and vocalizing that Im sorry to be the last customer right before close but this is important. He verbally is complaining to me about wasting time and isnt fast or efficient at his job to tell me 3 different things.1. Price of phone out the door with tax2. Monthly payment if half of the total paid3. Monthly payment only paying the taxHe was so unmotivated to attempt to figure this out that his partner had to step in and do this elementary arithmetic for him.I explain I need to quickly call my wife then with these 3 options in mind so we can 1 make a decision on method of paying for this phone and 2 transfer money from savings to my checking as I cant do the mobile banking from my broken phone.Christopher again complains, out loud, about how this is now taking more time and mutters to himself aloud.I initially wanted a case and his partner was quick to assist with that but I chose not to purchase as I dont feel this customer service representative deserves any commissions from my horrible inconvenience to his life. He gets the transaction to an end but is rushing me through trying to hurry me vocally and not allow me the opportunity to read what Im signing and agreeing to.Doesnt even want to give me the chance to turn my phone on and verify its able to activate or that my number has been transferred. When I say thank you and leave hes just mutters something non professional and rushes to close out. ( granted this is now 2 minutes before store is closing so hes fine. His job is done no extra time for him )Ive worked plenty of retail as a youth and even at a phone store for another provider and we were always taught to gladly greet anyone that comes in before closing lock the doors if store closes during the engagement with customer and treat them as if theres no rush. Finish every part of transaction regularly and upsell where seems fit for this particular customer. None of this happened and I really had to bite my tongue to stay polite and not let my temper get the best of me. Naturally this would do nothing positive and Im honestly afraid of how much information they have access to so I would rather go about this through these channels. Ill also be writing Verizons corporate customer service to let them know that employees like this even for a 3rd party authorized retailer are a major stain on their reputation and have lasting impacts that make the decision to jump over to another provide more enticing than just promotional offers.

Review №22

2020-11-25 19:13:32

The staff is what makes this store a 5 star. Mike Doren is awesome, he made my experience fast and easy. Love my new phone, thank you Verizon for hiring this man he deserves a raise.

Review №23

2022-08-22 20:51:38

I came in to get a new phone and I was helped by Liz and Andrew. Both were amazing and very helpful! I’m so happy with my new phone and the service I received:)

Review №24

2024-04-29 21:05:55

Thank you for the great service

Review №25

2021-04-18 00:19:02

Don’t go here. I ordered a phone online at 930am. 4pm comes and no contact. I called the store number only to be transferred to a call center. The call center assure me my phone was ready for pick up, especially since it had been 7 hours. I go to the store to not only find my phone not ready, but it can’t be made ready because the “power was out”. ??? Even if that was true, it would have been nice to know 7 hours earlier so I could actually get a phone instead of being told by some rude kid there’s nothing they can do for me

Review №26

2018-06-02 17:56:43

I must say Eileen did a great job in helping out the crazy hurd of customers that came in this morning. Looks like they were short on workers but she made it work and helped me out a lot. Thank you Eileen!

Review №27

2022-11-21 04:51:42

They seem helpful. Still waiting for our iphones to come in. They are already late for the delivery date they tools us. Ill updated if (after) it works out.

Review №28

2022-04-19 23:46:04

Extremely long waiting time, only one employee and cost me 1.3 hours just for waiting to get serviced.Sometimes, you really don’t need to explain everything especially like phone case and screen protection, there is a reason for having instruction with it

Review №29

2021-11-09 01:06:22

This place is a joke. Ordered new phone, waited a month for it to show up, they call to let me know it’s ready, I show up and said they sold it to someone else. Then said they can order it again and I’ll wait another month. While it’s a new phone (not the end of the world) they couldn’t care less. Go to a normal Verizon store, not this place, save yourself the headache.

Review №30

2018-11-03 13:52:14

Verizon in La Verne is so helpful. The technician are very knowledgeable. When they are busy, take a sit and wait. With your patience and time, it is so worth it. Thank you again for the great customer service.

Review №31

2016-06-25 21:13:23

I was worried and stressed about having to update phones, but I received such kind and knowledgeable service, I will be back in a few months to upgrade my husbands phone! Dulce helped us with plan and phone options and ordered the iPhone SE for my son. When we went back today, Natalie R transferred everything from the iPhone and I was so impressed with her expertise I also bought a new Samsung S7, which she also helped me access my GMail account and add Bluetooth device, something I have not been able to do myself. Because I have so much trouble with technology, it is a great relief to have found a place to go to where I trust the employees. Thank you Dulce and Natalie.

Review №32

2016-10-08 17:03:58

Worst customer service we have ever had. This includes all types of businesses from hospital care to trash pickup. Once again, worst ever!!! Visited store for first time 1 year ago for a phone upgrade. Simple right. Apparently not. Eight devices on account. they turn off and activate that number on new phone. Ask them to fix. Took an hour. One month later, got the bill and it was all screwed up due to them upgrading wrong line. Four hours on phone with Verizon customer service to get bill corrected. They even said it was such a useless screw up and that they didnt fix it right. Messed up the upgrade schedule on all the devices on the account. Every time we go in now we have to go through the whole scenario to try to get anything done. Example: went to upgrade another device only to have then tell us it wasnt eligible. WRONG! Explain whole story.....again. Now we have an issue trying to get new Note 7. We realize the issues the phone has isnt Verizons issue but the way they handle it is. Have made four trips so far. First three to get phone that we were told they would have only to find out no they didnt. Then on the fourth trip they had phone but wouldnt exchange it because we didnt bring the box for the bad Note 7 that was being turned in. Never was told this on previous trips. That being said......we have had this phone for 2 months. Who keeps boxes for stuff they buy. Yes usually do for a few days, maybe even a week but no longer. Not my issue that I dont have the box. Never thought we would be going through this. Also said I would have to return all accessories which btw Samsung said they dont require that. I broke the headphones literally first week I got the phone. Slammed them in car door by accident. Currently on hold with Verizon Wireless Customer Service for an hour now. This will be solved today either by getting my new phone or by us leaving Verizon. If VWCS does manage to keep our business, we will never go to this store again. No Apologies only lies and excuses. Lies to cover their issues! Excuses about why its not their issue.

Review №33

2021-04-17 18:30:59

Liz is phenomenal! Great customer service. She helped me activate my phone and transferred all my information.

Review №34

2016-09-12 22:33:23

Great service. I came in a bit upset at verizon, but after being helped by Nataly it made me love Verizon again . she took her time to help me and explain my plan, bill and features on my new phone. Amazing service ! Thank you very much Nataly !

Review №35

2019-04-19 03:31:01

This Verizon Store is awesome! Great staff! The manager is very smart and helpful. No high pressure sales. They always resolve my issues.

Review №36

2017-10-11 19:44:38

I want you to know that Vanessa and Nataly are exlent representatives of Verizon. Every time I come in (which is often) they always greet me by name and with a smile. I believe both of these gals should be considered to be offered a raise or promotion!

Review №37

2019-06-21 01:56:00

I have visited this location several times, and no matter what issue I had, the representatives have always taken their time to try to understand and help me to the best of their ability.

Review №38

2016-06-21 17:30:07

Mike and Natalie were so helpful with getting my husbands new phone taken care of and set up. The best Verizon customer service ever.

Review №39

2023-02-20 20:24:58

I like them because they have very good customer service

Review №40

2016-10-26 01:09:25

This store was awesome. Never a wait. Everyone is so nice. Thanks Mike for all your help.

Review №41

2023-07-07 22:32:23

Great person (Corbin) and place to do business.

Review №42

2022-10-06 01:12:45

Roger very knowledgeable, helpful and easy to talk to. Make the experience very comforting

Review №43

2016-10-31 18:38:16

I like coming to this store. Folks are professional and friendly. Mike is great, helps me everytime

Review №44

2016-07-09 23:01:05

Service is excellent. They really take the time to help. Ive had the best experince here.

Review №45

2018-07-23 20:28:51

Good store And very helpful all the time Ive been in there which is a lot

Review №46

2018-11-06 22:47:36

Very good speedy service by a lady named Christine W. She was super ni ce and helped with what i needed.

Review №47

2018-01-03 18:57:49

Have been 2 times to change new phone. Very knidly person. Good experience.

Review №48

2019-03-26 17:45:41

I HATE (((FRONTIER))) ALL THEY DO IS LIE !!!AND TAKE YOUR MONEY.. (Yuri and Maria) ARE THE ABSOLUTE WORST.. FRONTIER NEEDS TO LISTEN TO THESE RECORDINGS AND FIRE THESE UNQUALIFIED PEOPLE..

Review №49

2017-10-02 23:03:24

Had a problem with my new phone. Mike was really helpful on getting my phone working right again. Thank you Mike!!

Review №50

2022-09-15 23:32:15

Andrew was excellent. Great communication and knowledge.

Review №51

2023-07-26 03:19:37

The Verizon rep was helpful and knowledgeable.

Review №52

2017-11-18 18:20:45

Very nice store. Staff is extremely friendly and knowledgeable.

Review №53

2019-10-05 06:51:26

Super helpful employees. Not pushy and very kind.

Review №54

2022-10-15 01:13:04

Roger was extremely helpful and much appreciated!! Thanks!

Review №55

2017-01-12 19:35:46

Great service from all the folks at this location. Extremely helpful

Review №56

2017-08-03 21:15:28

Awesome place got all my service done in-and-out.

Review №57

2017-06-27 11:41:06

Michael was amazing! So helpful and friendly.

Review №58

2016-10-25 20:16:11

I just want to say thank you for all your help . I was having trouble with my email . Yesenia fixed it all up .

Review №59

2016-11-08 19:07:50

Great service . Jacob was very helpful and knowledgeable.

Review №60

2016-11-21 23:39:44

Great store everyones very helpful.

Review №61

2019-10-06 01:59:48

No wait! Wish they could have solve my problem. 😥

Review №62

2018-12-05 22:15:23

Very helpful and I felt I got more personal attention.

Review №63

2023-01-31 01:30:13

Vons and Ross anchor this shopping center.

Review №64

2022-09-17 04:26:07

Amazing customer service!

Review №65

2022-08-24 03:39:36

I got fabulous service

Review №66

2018-09-03 02:22:28

Helpful staff good selection

Review №67

2018-09-22 01:04:51

Excellent customer service !

Review №68

2017-11-12 04:47:38

Great customer service

Review №69

2018-01-24 21:35:55

Can use more staff

Review №70

2017-02-11 19:01:41

These guys are all right.

Review №71

2017-12-19 23:54:04

Always a long wait.

Review №72

2018-12-22 17:24:01

Good store

Review №73

2016-05-15 21:01:39

Good service