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Phone: +1 707-931-4273
Site: https://victra.com/stores/ca-son...
Opening hours
  • Monday:9 AM–7 PM
  • Tuesday:9 AM–7 PM
  • Wednesday:9 AM–7 PM
  • Thursday:9 AM–8 PM
  • Friday:9 AM–8 PM
  • Saturday:9 AM–8 PM
  • Sunday:10 AM–6 PM
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Total reviews rating 4.6

137 Reviews for Verizon 2024:

Review №1

2024-06-17 16:03:30

I am not a very computer savvy person. The person was extremely helpful and patient with me and did not make me feel “stupid” at all. I felt good when I left the store. The only negative was he didn’t mention anything about a warranty.

Review №2

2023-12-22 23:25:23

12/22/23 Jessica Edward’s was amazing as she juggled multiple three hour long meetings with three customers buying new phones and asking lots and lots of detailed questions. She knew every answer, answering every question with a smile, set up phones, transferred data on multiple phones at one time all while keeping everyone happy as she deftly moved through the process. I was beyond impressed. She deserved $5000 as a Christmas bonus and a huge promotion. She is smart, educated and needs to be given topPriority as an up and coming employee who will be a star player at Victoria. She already is!!!

Review №3

2024-05-07 21:02:33

Excellent friendly knowledgeable service. Especially helpful with me not remembering passcodes, pins, etc. they were able to get into my damaged unworkable phone in other ways.

Review №4

2023-10-17 00:12:17

Ramses and Marcela are top-notch customer service representatives at this store. From beginning to end of purchasing a new phone, they were knowledgeable and explained everything in detail. I really appreciated having such a great experience as my old phone was dying!

Review №5

2023-07-06 20:59:20

I got really great customer service from Austin today. He was super efficient and knowledgeable with my issue as well as the other customer I observed him helping. He was really great with everyone needing his help and was a great advocate for me with the phone protection provider. I generally really hate having to deal with any phone provider, but Austin really made my experience as painless and smooth as possible.

Review №6

2024-02-09 15:57:40

Quick and easy. Super professional and answered all questions I had! I was in and out with my new phone in 20 minutes.

Review №7

2023-11-30 01:39:36

Jessica and Marisela are awesome! She was able to help me with all my tech questions! If you need a new phone or any tech help come to this store they are awesome !

Review №8

2023-10-19 01:01:49

Usually dont have a problem with in store experience at Verizon. Bought new lens protectors for my s23. The camera lens protector is not compatible with any cases they sell. Left the store before realising. Screen protector popped off within 15 minutes. No refunds, exchange is useless as no cases work with the style of camera lens protector. Associate was not helpful in solving the issue.

Review №9

2023-06-17 04:08:12

Wonderful store. Great employees, acted like normal people not robots and fixed all my issues. HIGHLY recommended. Austin was such a great help and got me all set up.

Review №10

2023-03-23 16:06:44

I needed a new phone and had been putting off getting one for a very long time because I was comfortable with the one I had. But after 7 years my iPhone was starting to have problems and very low memory. Andre M. provided excellent service and was very knowledgeable about all the products. He seemed to have a good intuition about the things I needed and wanted in a new phone and was pleasant, patient, kind and well spoken when explaining all the new features to us. He made the experience a breeze.