Presentation on Map Reviews Nearby

Verizon in Yorba Linda

4.6 (73) 20615 Yorba Linda Blvd, Yorba Linda, CA 92886, United States

Categories

Cell phone store
Internet service provider
Telecommunications service provider

Location on the map

Yorba Linda, Orange County, California, US

Phone: +1 714-660-0392
Site: https://victra.com/stores/ca-yor...

Opening hours

Monday:10 AM–7 PM
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–8 PM
Friday:10 AM–8 PM
Saturday:10 AM–8 PM
Sunday:10 AM–7 PM

Edit info

Total reviews rating 4.6

73 Reviews for Verizon 2024:

Review №1

2024-03-17 19:40:27

Horrible, stay away, go to a Verizon company store instead. Many issues after I switched over 2 lines and the home internet from T-mobile. Two issues, they charges me a fee called setup and go, but all they did was give me a new phone in a box. They never mention this fee and kind of hid it saying it’s the tax for the phone. I get my first bill and the credit for my old phones is incorrect, activation fee not waviered as stated, double charge for Netflix, etc. I had to call Verizon to get all these fees and billing corrected as when I went back to the store the one girl had no idea and when I asked for the manager he is nowhere to be found or doesn’t call you back. Shame we have this kind of retailer in our YL area.

Review №2

2024-04-26 23:11:46

Kira was very helpful, explaining all the differences in the plans and helping me to find the plan that best suited my needs

Review №3

2023-02-20 22:57:40

Service is good. We had to transfer from previous carrier to Verizon. Staff was quite helpful recommended us good offers.

Review №4

2023-11-15 05:24:45

Jennah, Verizon Sales Rep. was excellent. She managed to help multiple customers by herself in a patient & professional manner. She explained all the offers & products clearly & I felt like I was offered the best & affordable options. Location is great! Highly recommend.

Review №5

2024-01-08 20:27:02

Went to upgrade my 5G internet since a sales rep came by and told me about a new product. Jason made it super easy to upgrade and get me the best deals.

Review №6

2022-09-20 02:45:07

Sergio was competent, polite and efficient. We were very happy with everything he did to make our purchases easy - and transferring our old devices to the new. It takes time, and he was busy but gave us great service.

Review №7

2023-01-14 00:34:31

Tony and Robert helped us multiple times to get our lines transferred from Sprint to Verizon and into new phones. They were more than willing to help whenever we came into the store. We appreciate all they did to make our experience a great one.

Review №8

2022-09-02 01:18:26

Conrad clark has been wonderful. Explained everything. He was very busy, and the only one working in the store. He kept his cool, but Im sure he was quite stressed underneath. I know i would be. He is very polite, wonderful PR skills, thoughtful and complete.

Review №9

2022-11-26 17:05:33

All interactions are always pleasant. Even when the store is crowded and you might have to wait a while, I always feel like a valued customer at my turn. Great customer service.

Review №10

2021-03-18 22:49:02

The customer service I received was by far the worst experience Ive had in dealing with employees. You could not pay me to go back to this store as long as that woman is still working there. She was incredibly rude and condescending when I told her I didnt have a phone (broken) to log in to their appointment system. She continued to try and help out others who got there way after me and actively tried to get me out of the store. Disgusting display of service and you guys should really look into who you hire. Not saying they are all bad but that lady will kill your business. Dont press your luck and go somewhere else if you like being treated like a human

Review №11

2022-01-06 19:46:19

I popped in there with a simple issue and was waiting with about 4 parties ahead of me. One of the parties ahead of me was complaining about having to wait (shed been there 8 min). One of the employees went to each party individually and found out their issue and proceeded to take care of each one multi tasking like all get out. Meanwhile showing awesome customer service!! Ill go back here anytime!!!

Review №12

2019-07-08 01:57:44

Took my mom into the store today and only 1 employee was working . Business hours posted were from 11am to 7 pm. We waited over 35 minutes and the 1 employee didn’t even address us to say hello, or give us an estimated time he could help us . Both my mom and I were astonished to hear the employee talking about his 4th of July activities while working with the clients in the store . We decided to leave after not being addressed, welcomed or communicated with in any way. The straw that broke our back was having to listen to the employee basically relay the personal stories while ignoring us . We wanted to buy a phone, add another line but now we will give that opportunity to another Verizon dealer who can appreciate, address, and be communicative. I understand being busy, but ignoring clients with not so much as a “ hello “ or “ I’m super busy, right now and I’m here by myself, would you like to wait or come back in 30-60 minutes “ would have been appreciated.

Review №13

2022-03-29 04:05:48

This Victra Verizon store is Amazing and so easy!! I needed to transfer data on 4 new phones and purchase a 5th. Conrad, Manager Chanel and Sergio helped me in 2 trips. Got right in, no wait, received very good discounts on a phone and accessories I wasn’t expecting!! I have had unpleasant experiences at a few other Verizon corporate stores but didn’t want to tackle all this on my own. I was so happily surprised and will do all of my Verizon business at the store from now on!!!!!

Review №14

2019-12-31 23:18:14

Huge shout out to Dina at the East Lake Village Center Verizon in Yorba Linda, CA. She was awesome!! She made our Christmas this year with her polite, calm and endless customer service. She is SO knowledgeable and lovely! You have a real gem in her. Thanks again!

Review №15

2023-12-10 23:22:29

Salesperson was friendly and professional and knowledgeable and patient!!!

Review №16

2019-09-29 20:24:16

I never liked the process of getting a new phone. But after being helped by Andres I have a whole new outlook on it. Thank you Andres for making my transition seamless and painless. Great job and I will be referring friends to come see you.

Review №17

2018-10-28 02:01:34

Billing was confusing at first, but was clarified by the manager and some of the staff. I chose this branch for convenience and everything went just fine. I feel comfortable to just walk in with a question which will be addressed and if I need more help, I can always call Verizon and theyre always very helpful as well.

Review №18

2019-09-27 23:22:46

Steve, is awesome and very helpful. Switching phones is full of passwords,texts and emails to get everything set up. A lot of work and patience is required to get the new account set up properly. Steve is highly recommended!

Review №19

2022-06-24 20:11:29

The gentleman here, Diego was amazing! He was so efficient, helpful and quick. He was a pleasure to work with! Glad we left the Brea store for YL!

Review №20

2023-03-15 04:40:38

I was so very satisfied with us location & Kevin who went above & beyond to help me. Even went past closing time & he was very patient & helpful.

Review №21

2022-10-19 23:25:51

Kevin was very knowledgeable and personable. He answered all my questions and I left completely satisfied that I had the best products for my needs.

Review №22

2017-02-13 19:44:44

This store has the worst service we have ever experienced, Roger William Banke (store manager) continues to be of no help. We spent over 5 hours and $1200 in upgrading our phones with a promise that our bill would show credits fro the following 2 months that were never applied. After 6 weeks of continued follow up by my wife and I we still have no resolution. William continues to send us (in writing) promises that our bill is being adjusted and then deflects all responsibility - stating I dont know why they (Verizon) cant get this right. He avoids our calls until I have to go into the store to confront him. I even ran into him one day in the grocery store. When I asked why I had still not heard from him (was 3 days late on a promised phone call) he stated that it was fixed. I have our account on my phone and pulled it up to show him it was not fixed - then he changed his story and stated wow - I dont even know who to go to now. It is very apparent by the rating online that this store is mismanaged. I have asked for the senior managers name from employees like William and new employee Jason - only to be told - I dont have his number. This shows the lack of integrity and management at this location. My only recourse at this time is small claims court and to cancel my 10 year relationship with Verizon. Very disappointed.

Review №23

2018-06-27 07:47:06

Would recommend avoiding unless youre prepared to weasel out of every hidden fee they disguise behind complimentary phone cases and chargers. Turns out they have been adding an extra $100 fee to each device purchased which was the free or included with your purchase charger, screen protector, and phone case. I only discovered this after I didnt like any of their accessories and noticed that my phone was suddenly $100 cheaper than the original price. They wont tell you about that fee unless you press them on it, but this type of manipulation and deception is highly unprofessional and sleazy.They also seemed to have limited stock of phone colors and/or capacities. So dont expect this store to carry the phone you want if its not the latest iPhone.Staff also do not seem very competent about phone hardware, so do your research ahead of time.Lastly, I routinely get cold calls from this store on a monthly basis reminding me that one of the phones on my plan has an upgrade. Sorry, but Ill be taking my business to the official Verizon store where they dont try to scam me out of $100 for accessories you can buy on amazon for $20.Would not recommend shopping here.

Review №24

2021-03-05 21:30:51

Eddie was professional and courteous. Id like a screen protector now, BUT your store did not carry the Galaxy S21plus. Will you please call when its in? Ill give a yelp.

Review №25

2015-10-30 20:27:23

Stay away. Why would you go there? Worst prices. By far the worst customer service experience. And they are not even Verizon Wireless according to their manager. Per Verizon employee direction, I bought an overpriced ($20 USB cable) at the Verizon Store at the Spectrum yesterday. I brought it home and it did not fit the external device I needed. So I went to the Verizon Wireless store three blocks from my house to exchange the cable. They did not have the necessary cable. They directed me to Best Buy. I said Ok, can I return the cable I bought yesterday complete with the receipt?The manager came out and told me No. Even though the front of his store is emblazoned with the exact same sign as the Verizon store at the Spectrum...that was a corporate store, His was an independent store. So I guess I am supposed to inquire at McDonalds or any other retail establishment as to whether this is a Corporate Store or not first?So why bother with these guys? Best Buy has better pricing, better availability of product and certainly much better customer service and they are not confusing to the customer.

Review №26

2023-11-16 00:34:39

Very rude and short tempered. service guy not helpful.. going to other store. geez!

Review №27

2019-10-17 23:47:01

The staff here is great. Much better than other offices. Helpful and take the time to solve issues or even explain how to use my phone. YL store is the place to go.

Review №28

2022-08-26 23:51:59

Conrad did a Great job setting up 2 New Phones for me while juggling other customers at another station.

Review №29

2017-07-13 04:00:57

They are dishonest people. My iphone went dead and I brought it to the store where I purchased the phone. They told me it can not be fixed and suggested me to upgrade to a new iphone. However when my daughter went home later that day she just pushed few bottom and the phone worked again. I then returned the phone within 72 hours and been charged $90 . Not only that when I received my bill today, it increased $50 more than usually. Totally I paid $140 for nothing. I am so regret that I walked into that store that day.

Review №30

2020-01-17 04:04:42

Dina was awesome! She was very helpful when I picked up my new phone and transferred my old phone over to my new one. Verizon is lucky to have her!

Review №31

2024-06-09 06:29:34

Efficient, pleasant service

Review №32

2022-01-03 01:19:23

Chanell helped us set up all 4 lines. She was amazing, extremely knowledgeable, and very nice!!

Review №33

2023-10-18 00:37:12

Great customer service! Extremely helpful

Review №34

2016-12-28 22:13:08

Go in and see two employees helping two customers, so I decide to sit down and wait. Another gentleman enters 9 mins later. They proceed to help him first. Thanks for wasting my time! I may be young but I pay for my 5 family members phone plan. Your loss

Review №35

2021-09-05 19:37:41

Very helpful and reliable in-store customer service, old phone personal data transfer to new phone Samsung Galaxy 5g. Thanks again

Review №36

2020-02-12 01:21:47

I really enjoyed my experience there! I always notice the amazing positive energy whenever I’m there, especially the manager, Dina is amazing!

Review №37

2022-10-06 19:14:45

Kevin was very helpful and knowledgeable about products. Great experience.

Review №38

2019-10-29 21:00:26

Diane was amazing she figured bout a problem that the Verizen tech people could not figure out and she did it fast !!! I want to be her friend What a young person !!! Thank you for reading !!!Kindly,Penny McAllister

Review №39

2020-11-03 14:36:04

Service was quick, informative, and helpful. Was able to pick up my new gear and get the help I needed!

Review №40

2018-06-19 02:51:12

Do not visit this store. They are not interested in providing customer service. They are there to sell phonesIf you need anything from Verizon take the time to go to the corporate store in Brea. This store is garbage.

Review №41

2022-12-23 02:27:15

Kevin was very helpful and provided excellent service in my visit

Review №42

2023-05-28 21:25:04

Great service. Very helpful and fast.

Review №43

2022-09-18 23:36:14

Great service. Phone was setup and done with an hour or so.

Review №44

2022-01-15 00:30:13

Outstanding customer service with Chanel. Very knowledgeable and our best experience with Verizon customer service.

Review №45

2022-10-06 02:47:28

Great store. Knowledgeable employees. All very helpful.

Review №46

2022-01-03 14:52:23

Smooth and efficient contact. Was very helpful and courteous. Went out of way to be helpful.

Review №47

2024-03-11 20:39:39

Kira was the best !!

Review №48

2020-02-29 03:33:19

I lost my iPhone8 - it was turned into store and they tracked me down. Very happy to have my phone returned

Review №49

2020-10-30 22:54:28

Every time I come to this store, the patience and time they spend with me is amazing.

Review №50

2020-06-04 01:12:39

Stopped by this store this afternoon to troubleshoot a device change that Verizon business customer service center hadn’t been able to fix. My phone was working in 30 minutes. Couldn’t be happier with the customer service.

Review №51

2022-09-25 20:19:32

Getting my new iPhone 14 was the smoothest experience.

Review №52

2019-11-15 04:37:42

Amazing costumer serviceExcellent prepaid phone selectionThank you Dina

Review №53

2020-10-31 22:56:47

Anthony was extremely helpful and took great care of me.

Review №54

2021-09-02 01:26:54

Good service, the employee did a great job.

Review №55

2022-12-12 00:32:45

Staff works hard in a crazy busy environment!

Review №56

2020-11-14 22:09:47

Great experience here. Even with COVID protocols it was awesome

Review №57

2023-03-25 22:56:20

Very helpful and patient staff

Review №58

2019-12-20 06:41:21

Very nice, very helpful all around good experience

Review №59

2020-02-21 02:47:05

The staff is great, not busy, plenty of parking.

Review №60

2021-01-15 07:25:47

Stewart was very helpful a d knowledgable.

Review №61

2023-03-07 23:47:12

Kevin was awesome and patient

Review №62

2017-07-23 11:34:11

Bad service. Flat lies about what my bill is. Close to 15 years a Verizon customer. Stay far away.

Review №63

2023-11-28 01:09:26

Awesome workers

Review №64

2023-02-17 03:01:54

Excellent customer service

Review №65

2021-01-28 04:04:36

Jacob provided Great customer service.

Review №66

2019-10-28 23:58:07

Great service & very knowledgeable!

Review №67

2019-09-04 16:36:13

Very knowledgable, helpful and patient!

Review №68

2022-09-24 23:54:45

Great time.

Review №69

2022-10-20 05:36:10

Patient and helpful

Review №70

2021-04-19 02:07:49

GREAT services.

Review №71

2020-11-24 01:05:06

Good experience

Review №72

2018-05-27 03:03:08

Good place

Review №73

2018-05-26 00:57:22

I like Verizon