Presentation on Map Reviews Nearby

Verizon in Sherman Oaks

3.4 (148) 14141 Ventura Blvd Suite 6, Sherman Oaks, CA 91423, United States

Categories

Cell phone store
Telephone company

Location on the map

Sherman Oaks, Los Angeles County, California, US

Phone: +1 800-880-1077
Site: https://verizon.com/stores/d...

Opening hours

Monday:Closed
Tuesday:10 AM–8 PM
Wednesday:10 AM–8 PM
Thursday:10 AM–8 PM
Friday:10 AM–8 PM
Saturday:9 AM–7 PM
Sunday:9 AM–5 PM

Edit info

Total reviews rating 3.4

148 Reviews for Verizon 2024:

Review №1

2024-05-30 01:31:11

Oh wow!!! Unbelievable customer service. I had issues with my home wifi return. Hit two stores already. Second one told me to go here as they can take care of my issue. Matthew helped me with it, 1, 2, 3. The amazing gentleman ran after me and found me in my car because I left my router inside the store. To Verizon: keep promoting these folks👌🙏💚

Review №2

2024-06-25 01:47:26

I have to say that I LOVE this Verizon location. I have been there so many times with all my phone drama and have gotten to know all the guys there. They are like family now. I dread going into phone stores and this place is the sigma. My son made me say that. Thank you for the great customer service.

Review №3

2024-05-28 04:27:26

Verizon customer from Minnesota. After my recent up date, my iPhone battery wasn’t lasting. Went to the local store traded my phone in Joseph changed my plan without even asking me. When I got into my Uber four days later, I clicked on my hotspot I didn’t have one. Spent an hour on the phone with customer service told me that I had to go back to the store. Went back to the store and all they could tell me was they weren’t present when the conversation happened that I could Come back When Joseph was working. Being that I don’t live in Los Angeles that’s not an option. Spoke to the manager today really big attitude bad customer service totally disappointed would not recommend using the store as the person I am visiting in Los Angeles also had major problems with them.Well a week later and no call. They asked me to request one. I did. And in the store. Nothing! Horrible

Review №4

2024-04-16 23:09:15

DO NOT BUY A PHONE FROM THIS STORE!!!! They will do anything they can to sell you on it and they sold me a defective device (literally I have records of me complaining about the device since the first week I bought it) they did nothing. Then I was hospitalized and currently have a disability due to the hospitalization and they still won’t just simply exchange my phone (that’s all I asked for) was for them to make right of the LEMON that they sold me. Then the Manager whatever her name is was eating in the back for an hour and she had stains on her shirt when she came out and I saw her and then had another guy come tell me she couldn’t take my appointment after I waited for an hour. The staff is rude and they don’t care about you. They just want to sell you whatever they can. Do not go here!!!!!! Trust me. Horrendous isn’t even the WORD to explain this place.

Review №5

2024-02-02 01:05:54

I was added to my companys business account and we had tried several times over the phone with Verizon customer service and they were inept. Went into the Sherman Oaks store and worked with sales rep Matthew. He was wonderful! He spent about 2 hours with us to add new lines to the account, get new phones, transfer our data over, and he even put the phone protectors on the screens and lenses for us. He was very knowledgeable about all the products and was just a pleasure to work with. We are planning on adding some Apple watches and will definitely go to Matthew to purchase them. I have also contacted him with some follow-up questions and he was happy to assist me. Its hard to find good service and I am thankful that Matthew was there, as he is not only nice but gracious to customers. We considered moving to another provider after the call center fiasco, but after his personalized service at the Sherman Oaks store we decided to stay with Verizon.

Review №6

2024-04-03 04:21:26

My name is Dmitrii and I was at the Verizon office today (02/04/24). And this was not the first visit to this office with my question about changing the operator from T-Mobile to Verizon, my assistant Alex helped me, and I also took two new latest iPhones since mine was already quite old and very buggy. Alex assistant helped me a lot and explained everything, spending a lot of time on me, and another difficulty is that my English is very bad, and we communicated through a translator. I really appreciate these employees for their work, thank you very much again 👍

Review №7

2023-12-27 20:05:23

I went in to the store on Black Friday with another member of my family and we were told by one of the service reps, Josh, that we could each try a month of free Verizon home internet and that if we chose to keep the routers, we would get charged only for the following month and that we would also receive a $200 Amazon gift card each. Fast forward to our next bill and we HAVE been charged for the first month for both routers, despite being told we were getting a month of free internet on each router.I called Verizon today to ask about the discrepancy and spoke to a customer service rep who was lovely and tried to help fix our bill without me having to go back to talk to Josh in person by connecting me to someone in store over the phone.The store employee who picked up, Andres, was rude, condescending and unhelpful, not only to me but also to the customer service representative on the phone. The conference call was on loud speaker and my partner who was in the room was appalled that someone from Verizon would speak to a customer AND a coworker that way.I was told that there was no promotion with a free month and that I had been misled by Josh, and would get a call within 48 hours. No apologies were made for the fact that Josh purposely misled my family member and I to make a quick sale, or for the fact that our account was charged for an extra $90 (during the Christmas season when everyone is already stretching out their finances to the limits) and I was not told we would be getting our money back.I am honestly horrified that this is how Verizon treats customers after 14 years with them.

Review №8

2024-01-04 03:56:03

Verizon terrible customer service. Went into the store looking for a 1 line service. The store associate comingled 3 additional lines and sold me a free 30 day home internet trail. I returner the internet device within a week. Then got a +-$500 bill that couldnt be canceled, I had to pay and wait for some credit. Bunch of liars and huckster.

Review №9

2024-02-01 19:48:34

UPDATE: Andres is still a great person however the service is absolutely trash compared to my previous provider (T-Mobile) and the rates are much higher. I used to pay $300 for 13 lines including new phones and now I pay $350 for 7 lines including phones.IMPORTANT! If you are new to Verizon or any network, please try to only pay for service and get your phones from their own stores so youre not stuck in a contract. Everything is done in a way to confuse and trap the customer into quicksand for 2 years. Please be wise and dont fall for these deals since theres always a caveat... Good luck!

Review №10

2023-12-04 09:44:31

The manager (Sorry I forget his name) was the one who assisted us personally and was super helpful even though the store didnt have what we were looking for. He even made some very helpful suggestions for nearby places for other options that would better suit our needs for a temporary SIM card. Thank you!

Review №11

2024-06-20 00:03:53

Employees don’t greet you when you come in and they help others that come in after you. I only went for an express pick up and had to wait 20 minutes.

Review №12

2022-11-04 19:49:31

This Verizon store wins the Oscar! Absolutely love the professional specialist! Ask for Ian, hes the shite🙌🏽... I didnt have to wait long at all to get my new second phone, while I was doing that I was having great conversations with Melvin & George... I might have flirted with them all but I cant recall. 💃

Review №13

2024-02-15 02:28:56

Be careful with these guys. They will upgrade your account without your authorization. February 11th at 11am - 12pm they did this.

Review №14

2024-06-17 21:48:11

George was the best guy on planet earth helped me restart my phone in minutes!!!

Review №15

2023-12-03 23:08:01

I switched to Verizon a week ago and had my new devices shipped to me. Unfortunately, the new phone (15) Was not activating properly, so I called online tech Support and they were not able to help me. I went to the Encino Verizon store and they were not able to help me as well. Both told me I needed a new phone since mine was faulty. I went to the only nearby corporate Verizon store in Sherman Oaks. Since this is the only corporate store in the area, you can expect it to be extremely busy. Once they called my name, they were able to help me and fix my situation almost immediately. George and Christian were amazing and knew what they were doing.my phone was not faulty, the issue was the eSIM.

Review №16

2023-10-10 00:53:59

I visited Verizon with the earbuds they had shipped to me, and unfortunately, they were not working. When I arrived to store getting help it takes 20 min to see someone because no team member was around me and almost 10 different customer was waiting for help. Whatever I wanna focus the manager lady’s bad attitude!Iwas hoping to receive assistance and a replacement, but the manager I spoke to had a very very bad attitude. She told me that I needed to address my concerns with customer service and that it wasnt her problem. She didnt offer any solutions and just took my earphones, processed the refund, and threw the billing on the table without further communication. worst experience ever.

Review №17

2023-08-25 00:25:35

I usually love this place, but today I had an issue with my hip, which it makes it painful for me to stand or sit in certain positions. I sat in the only actual chair in the store, to be able to conduct my business with a small bit of comfort.No one was sitting in the chair, and no one else in the store seemed to need it. Im usually strong and stable on my feet, especially for 65 years old, and under normal circustances Im not a person to just grab the most comfortable seat just for the heck of it.One of associates in the store, Priscilla, told me I had to get up and sit on a hard stool to be helped. Why? No answer. I explained that I was experiencing a lot of pain in my hip, and the high wooden stools were not going to work for me today. But she insisted, to the point of calling over the security guard.Let me be clear. The chair was within a few feet of the hard stools, and the male associate who was helping me could easily hear me from where I was. It was also possible to move the chair closer, or for him to come closer to me.There was no one else who needed to sit, in fact when they forced me to get up, they put the chair in the back!I have a media business and we all use Verizon phones. We have the best phones, the top services, and all the extras. Not that it really makes a difference, every customer should be treated with respect and kindness.This was so unlike the usual excellent caring service I receive at Verizon. Im at a loss to understand what was accomplished by forcing me to spend the better part of an hour in pain.It just seemed like unnecessary cruelness.

Review №18

2023-08-28 20:47:33

I bought a phone here last year and returned it the next day and was still charged for the phone. One year later and the charges still have not been removed from my account. Be aware of this store, they are disorganized and they failed to cancel my service contract even after they took the phone back.

Review №19

2022-08-02 15:39:09

I went to this store for a couple of reasons, to upgrade my phone and split off an unused line to another phone company.I told the sales rep what I wanted to do and he told me I couldnt. Selling me a phone wasnt going to be a problem. No surprise there. But I couldnt drop the extra line.I gave attitude back and showed him the phone from another company I was carrying. He quickly realized I knew what I was talking about and became helpful after that.So my advice, be nice then if theyre not fire away.

Review №20

2024-02-20 19:32:31

Super helpful girl working . Actually help with tech issues unlike other stores

Review №21

2024-06-15 02:25:39

Felt like they were trying to up sell us on something we did not need.

Review №22

2023-08-06 18:35:31

Avoid at all costs! 50 minute wait for a simple return transaction, while staff casually ignore you with no motivation to solve your problems.Definitely not a place where the Verizon mission is executed well.

Review №23

2023-05-07 02:50:03

I was pleasantly impressed with my visit to the office. Chris was attentive and courteous, answering all of our questions as well as helping us with what we asked of him. I hadnt seen such professionalism in a long time. Bravo!

Review №24

2022-08-21 18:35:37

Absolutely great service. My partner and I went in to switch from At&t (that we only had for a month), our service with them was atrocious. Anyway- we were there for no more than 45 min and Melvin switched us seamlessly! Night and day difference in customer care as well. Felt he knew what he was doing compared to when we were at any other wireless company (lookin at you At&t). Plus, Melvin was so nice! Answered all our questions, and had a welcoming calm presence to him. Left the store happy. Def gonna stick with Verizon for the long run. Thanks!

Review №25

2023-02-10 00:30:28

This store offers the best service in the area. Ive been to every Verizon along Ventura Blvd. from Woodland Hills to Sherman Oaks. From now on I will only do business with this Sherman Oaks location. Today I had a problem with my Samsung & Cris fixed it in no time. Hespolite, professional & efficient. I give him 5 out of 5 STARS! Thanks Cris.

Review №26

2022-05-31 14:04:33

Sara was wonderful. I did have to wait for a few minutes, as I just walked in without an appointment. And I was helped by Sara, very informative, very patient, funny and very attentive specialist. Great experience. This Sherman Oaks location is my favorite Verizon store.

Review №27

2023-03-16 02:42:01

Cool place. But sucks that even tho I was to ready to upgrade my iPhone I was still turned away because they won’t take walk-ins in the last hour. So now I risk losing the promotion. Thanks Verizon. Should’ve just gone to t-mobile

Review №28

2019-07-04 04:10:02

Worst experience Ive ever had at any Verizon store. No one greeted us. There were two staff members helping two other customers, but still they could have said hello, someone will be with you soon. After five minutes, three more staff came out from the back. One immediately went on the computer, one started talking to the female security guard, and the other went past us to greet a new customer who had just walked in. I got up and said we were here before her and he took our name. The two other staff were still ignoring us and then yet another staff member came out from the back and disappeared behind a display. After almost 10 minutes of being ignored Id had enough and said out loud, Is anyone going to help us? One of the staff said hes being signed onto the computer and the other one who was on the computer still ignored us. I said out loud Is there anyone working here who can help us? The man on the computer looked over at a the staff person whod just come out and said rather rudely to me You see hes helping someone else? (As a matter of point, I could not, in fact, see because of the large display.) At that point, the man who was being signed into the computer came over to help us. I commented to my adult daughter who was with me Didnt you think that comment was rude? She agreed. I spoke out to the man on the computer that I thought his comment was very rude and he came over and said How should I have said it so it wouldnt be rude? I replied You could have said Hes currently helping someone else. How you said it was very rude. He went back to the computer and I asked him Are you the manager? He said he was. And then my daughter and I started to talk to our staff member about our phone. Apart from him and his help, it was a very unpleasant experience.

Review №29

2022-03-02 22:20:49

Incompetent, ignorant and overall unacceptable customer service. If you Google inefficiency the result will show this Verizon store. Made me check in and wait for 20 minutes to be helped, initially asked what I needed help with and I mentioned upgrading one of my lines, they said okay. Then when I was finally helped, the store associate asked me what kind of device I want to upgrade to and I said iPhone 13 pro max and turns out they didnt have any in stock. So a logical question comes up, if you initially knew you dont have any in stock why did you waste 30 minutes of my time to tell me that instead of asking when I just got there and tell me you dont have any. I was sent to the nearest apple store being said they can help me and honor the same trade in promotion, but once I got to apple store they ended up couldnt do it due to the fact I didnt have the actual trade in phone with me for them to scan. P.S Verizon doesnt require you to have a trade in device with you, you can ship it out later. So apple stores arent the same process as they are.

Review №30

2022-12-17 01:53:04

Great and fast service! Very friendly! I forgot the name of the person that helped me but he was very helpful and respectful. He had me in and out in 15min with a trade in. I recommend this place 100%.

Review №31

2019-12-15 18:22:54

I have upgraded phones for both of my girls and myself at this particular location because the customer service was great. That is no longer the case. After purchasing a phone in June, I realized that not all of my photos transferred from my old phone to new. Not sure how that happened after having the salesperson set up my new phone. I immediately went back to the location to be rudely told by the, I guess supervisor on duty, that they are not responsible for photos being transferred. He was not sure where everything was with the new phone and the state of the new phone, etc. I am not a techy, but sounded a lot like I am not interested in helping. The real irony was that he was having a conversation about customer service with a customer and they both were just sitting there looking at her phone. I was very nicely assisted by another salesperson who just did not have any answers, although she tried, but no one else chimed in to help. Needless to say, the attitude was soley about what they do not do, what is not their responsibility and not about what they can do to help. Happy sales are doing well and they are not concerned about capturing business because it will never be mine or my familys again.

Review №32

2022-07-18 14:26:37

I spent eleven hours on the phone with Verizon, booked reservations at two Verizon stores (K-Town and City of Commerce, both of which ended up being closed upon arrival), and ultimately managed to sustain a broken phone and broken wifi for a week, thanks to the incomprehensible incompetency of the Verizon support line assistants. All hope was lost—that is, until I visited the Sherman Oaks Verizon with fleeting confidence and growing despair. Over the course of three hours, Marvin was able to do what no other Verizon agent was able to do—fix my phone. More importantly, however, Marvin was so kind, helpful, understanding, generous, and passionate about helping. Can’t say enough good things about him.

Review №33

2016-12-10 00:39:14

I would like give a very big shout out the this Verizon store team! They are beyond friendly one of my favorite customer service experiences! The store solutions manager Mark is just out of this world! Thank you for your outstanding service along with Bobby! Bobby thank you for always being so patient, knowledgeable and always so friendly! They all greet you with a smile and make sure you leave as a happy customer!

Review №34

2023-07-13 04:34:01

The store was horrifying I got a 96.00 added on to my Verizon bill unknowingly not with my permission then they put a home warranty service on my account that I did not authorize they also sold me a internet box that they told me that I could get for $25 and out the door no more strings attached they are very crooked operating people there

Review №35

2019-09-06 13:03:59

I love Michael and Gary at this store! I always go to this store to buy my phones because of their excellent customer service. Recently, Michael helped me who was very knowledgeable and gave us his attention and time to explain our options and differences in the phones.When I sent back the phone to get my rebate, I got a notification that they still didn’t receive it after a week. I realized I didn’t have the tracking number to see it’s location. I tried calling Verizon 1800 and after waiting 10 mins on hold I gave up! I called the store and spoke to Gary who was patient and put time in to help me out. It wasn’t easy but he helped me figure out the tracking number.In a world where customer service is so important but companies leave you on hold forever or send you to call centers outside the US with no knowledge, it is wonderful to have someone pick up the phone and help you!

Review №36

2022-05-06 22:53:18

Came here to pick up a phone. Something that was supposed to be 1 min at max, somehow stretched to longer than an hour. They brought out the wrong phone to me and when I pointed it out they started looking for the right phone. The employee that was helping me disappeared for more than an hour. Im still waiting as Im writing this review and they still havent figured it out. Huge waste of time.

Review №37

2020-08-24 23:56:48

I was there this past afternoon to activate a new unlocked Google Pixel 4a that I had purchased directly from Google. While the store staff was extremely courteous and professional, they are not currently allowed to touch your device due to ongoing Covid-19 precautions. Thus, while they will patiently walk you through the process of switching out sim cards and putting on your phones protective case, these are things you will have to do yourself. Also, please be advised that when I was there, all transactions occurred outside of this shop on the sidewalk out front with little shade on a hot sunny day.

Review №38

2016-08-20 01:32:38

The worst experience ever. Customer service is truly awful. Being a business account holder, my 2 partners and I went in this store to inquire about upgrades. The first person we saw simply took our number then disappeared. We waited and waited and waited. After 15 minutes off being ignored we left. To add insult to injury when we attempted to call to speak to the supervisor or manager to complain I was left on hold for another 15 minutes. Going to report this store to corporate. Terrible customer service I would avoid at all costs!

Review №39

2014-11-08 18:05:22

I spent hours on the phone both on the sixth of November and the seventh of November 2014. My wife and I were trying to upgrade our phones. We were going to switch to the Edge plan. After many hours I had finally come up with a price and plan that was right for us. The rep on the phone asked if I wanted to go to the store and pick up the phones so I didnt have to wait for the devices. The plan and phone that we had come up with were around 140 per month. The rep on the phone instructed me to go to the store of my choosing and tell them that all of the information was on file and we wanted the phones. She was adamant about MAKING SURE I TOLD THEM IT WAS ON FILE. And to remember that they are salesmen. She took extra time noting everything. After arriving at the store I informed the rep of the information on file. She would not pull it up and said their prices are different. I said no. I just spoke with a rep. She repeated she could not honor the deal on the phone that I had with Customer Service. They were different. I asked repeatedly to bring up the notations. She instead decided to get a manager. The manager came out already on the defense. I explained I just wanted the deal thats in the system. He said that he could not/would not do it. His price was 156 and that One fifty six is close enough to 140. Still no one has looked at the file. I demanded that he look at the file he said he already did and there was nothing in there. I asked him to show me the notations that were there. He finally brought them up. Read them and said he still could not honor their price...their? And he couldnt care less I tried to correct his math and he told me that I was harassing him and then called 911. I asked him how? I never left my chair, I never raised my voice? He said Insulting his intelligence was harassment. I called customer support on the way home. NO less than 4 minutes after. I was met with the rep telling me, It says here in your file that you were rude? I have file? This man should apologize for defaming my name to your entire company. He has violated my privacy. He should have been arrested for misuse of an emergency service. His name is Adam J. We just wanted our phones and to be on the Edge plan. This was one of the most unbelievable things that has happened to me while trying to buy over a thousand dollars worth of items. (EDGE plan you pay for phones)

Review №40

2019-11-24 09:03:24

Bought a $1000 phone at this store. The box seemed beat up so I opened the box while still standing in the store to make sure the phone was in perfect condition. I found multiple scratches showing impacts on the front screen protector of this brand new phone. I asked them if I could get a different phone and pointed out the impact areas. They said I would have to pay a $50 exchange fee if I wanted a different phone because I already opened the box. (I literally just took off 2 stickers and lifted the lid 2 minutes after buying the phone, while still in the store). The sales rep Nathan said he didnt know how those scratches got there but still insisted that I had to pay the $50 exchange fee for a different phone. The manager Rudy agreed with him. Overall sketchy experience. Ill be returning the phone tomorrow and Ill take the $50 hit. Ill be cancelling verizon tomorrow and switching over to AT&T where my monthly bill will be half of what Im currently paying with verizon. Sad to know that Ive been a verizon customer for over 10 years and they cant do a simple exchange for a damaged product theyre selling.

Review №41

2019-06-03 08:57:19

Uhm.... where to start? Never acknowledged walking in. I went out of my way to say hello to multiple employees who just said hi back and never said I would be helped soon or told me what to do to be helped. Later realized the person at the in store pickup stand was offering to take peoples names down. Soooooo I approached them to let them know I had been in the store for a while with no contact from an employee, the GM Jon seemed to care 0% and gave me a nice little attitude. When I finally did get helped the person threw my iPhone in a bag and said have a nice day.... didnt even offer to help activate it or tell me how. 100% awful experience. And I have 10+ years in customer service history. This is how people act when they couldnt care less about their customers and just wanna scrape by another day of work. Moral of the story: try a different Verizon store or just switch to T Mobile.

Review №42

2021-04-30 21:11:31

Terrible service, terrible management. Total waste of time to go to this store and have issues resolved after trying to get issues resolved over phone for hours. Employees and “management” hostile, angry, unhelpful, and doesn’t care how long you’ve been a paying customer. Disgraceful. Especially with T-Mobile/sprint 2 blocks away on Van Nuys Blvd.Thanks for the response, Verizon. I’ve already gotten a new number (you were holding mine hostage and would not let me switch). I am now on AT&T paying less per month and have 8G (Verizon was giving only 5G) of faster data than the Verizon plan I was paying more for to receive less. My boyfriend is switching, too.

Review №43

2020-12-08 06:16:23

Lie to customers! As long as it’s verbally, They can’t prove it! We make them pay later !Scammers! NATH lies about rates !! Dont trust these people ! They are so desperate! 8 lines! And yes We are gone! Not coming back !The Manager probably not in the mood to train employees! Or who knows maybe thats a teamwork! Ripping of customers!

Review №44

2016-07-30 22:05:05

Terrible service! Ive been a Verizon customer for 13 years. This store is brand new and very nice but when I walked in, there were 2 employees standing at the front talking and when they finally finished talking about what TV shows they watch, the guy asked what I was there for. I told him that I wanted to buy a phone that just came out, he took down my phone number and just walked away. It was just myself and 2 other people in there and I still waited about 20 minutes with no help at all or not even a well be right with you. While I was there 2 older gentleman walked in and started to look at phone and they clearly needed help and the guy at the front just stared at them so I answered their question about the phone. I finally walked out and am now going to the store in burbank.

Review №45

2016-04-10 01:21:37

If I could give zero stars, I would! O.m.g. they SUCK SUCK SUCK! Total lack of empathy + fairness. Forget about the golden rule!Bought a Samsung S7 Edge that would not sync with my car. Went back FOUR times in 5 days, and WAITED. One sales/service person changed things on the phone without knowing what she was doing, and made things worse. Three others came out to my car; they couldnt figure it out, and just shrugged it off to technology! The third got the phone to make the initial ding (= say what you want the system to do), but the system could not understand anything I said. I said to the guy See, it doesnt work. He said It works, you just cant make a call. -->Come on; WHAT? Are you kidding? (He wasnt.)I wasted 4.5 hours there in 5 total trips before someone finally surmised the systems wont work together and I needed to get an iPhone. Then they wanted to charge me a $35 restocking fee! Seriously! Are you freaking kidding?I called Verizon and am exchanging my phone through them. No restocking fee!

Review №46

2016-05-26 16:07:34

Slow and a lack of post-sales follow through. Very polite in the store and they like walking you out. Upgraded to a business plan last summer, 8 months later it hadnt been done despite numerous inquiries. Then they finally admitted they didnt have my application. Ridiculous.

Review №47

2019-10-18 20:50:37

I have been to 3 Verizon stores over many years with Verizon, 1 in Fairfield Ct1 in Sherman Oaks at 14141 Ventura and the 1 in Studio City, .caThe first 2 have and are great the 1 in Studio City is awful just some young people flirting and texting and if youre there for anything other than buying a new phone they try to push you off to someone else.Since then I travel to Sherman Oaks store and have been treated great both times, Yes they are busy but that most Verizon stores are.Yesterday I went there with a big problem and not to get into a whole storyFrancesco was great and couldnt have been nicer and very helpfulAnd when I upgrade I will go straight to him, Now Im just hoping FedExHolds up their end and gets my phone here when they say they will. BecauseMy phone is basically my work lifeline. But thats not on Verizon if its lateBecause I called FedEx and The Sherman Oaks store had already put in the order just like they promised,.

Review №48

2021-06-30 15:36:37

The trip to this store made me cancel my five lines with verizon after 19 years. I went there to get a simple sim card. as I was instructed to do by the verizon rep. on the phone. The employee working there told me that I was not authorized to do anything on the account since I was not on the management list. Of course he did this without actually checking to see who was on the list, and I know I am since I pay the bill every month. My requests to check it out more to get the correct info. went no where because the person refused to even talk to me about the account. Completely un professional and annoying experience. So Bye bye Verizon.I paid your inflated prices for 19 years because of the service, and as of today since there is no more service I am taking my business else where.

Review №49

2023-04-28 02:56:07

Terrible customer service...I placed a online order for pick up and I showed them the email and yet they said they did not have it. The order was cancelled. I drove and hour in traffic and rush after work to make it before they close.

Review №50

2019-12-10 12:17:36

There is always a long wait list, even at odd hours during the week, but they are true professionals that care about their customers, and a quick walk away from Ralphs grocery store... but more importantly, Guitar Center. 👍🤘😉

Review №51

2021-12-02 23:55:45

Verizon has become so terrible that I am switching all of my numbers to AT&T or T-Mobile. I want to turn on wifi calling. The message said to call Verizon but does not provide any phone numbers. A search yielded nothing. I went into a store only to be told that the wait was well over an hour. I did get a phone number which had no information and immediately put me on hold with no instruction. I hung up after 45 minutes.

Review №52

2019-08-08 21:44:04

Anya is absolutely perfect. Over and above. she offered to help me and helped me non stop to get a replacement phone for over an hour. Im a senior citizen and get confused on all this stuff easily. Shes a doll and a dream and I will continue to go to this Sherman Oaks VZW for as long as she is there . Thank you so much Anya.

Review №53

2016-09-25 03:05:30

The team at this location is great! The wait time is the only issue as I have to wait at least 20-30 minutes before being helped by a representative. Theyre very quick though, once you talk to them and very knowledgable about their products and services.

Review №54

2019-06-21 15:56:09

Customer service is terrible. They sold me an unlocked phone that was locked. I spoke to customer service which assured me I could go into the store to trade it in at no cost. The manager was disrespectful and laughed at the notion of me trading in my phone. He said that they dont sell unlocked phones. I will never use Verizon again and am switching to AT&T.

Review №55

2017-05-05 01:24:07

TOP OF THE LINE SERVICE!!!!The employees here at this location are always in good spirits and we know if someone is fakin it just to make it but, they are happy.With that said, top notch, class-a service is what you will get here. I was not coarsed into writing this review I am simply shocked at their service level.Keep it up!

Review №56

2016-07-06 22:27:37

Great experience. James was courteous and knowledgeable. Took care of my need and got me back into the world in less than twenty minutes. Will be returning here for any future issues.

Review №57

2022-01-08 22:56:09

I recently dealt with manager Jorge at this store on some difficult issues. Jorge showed he was able to solve my phone problems with confidence and courtesy. This is no longer true for Spectrum and TMobile stores.

Review №58

2016-09-16 02:57:29

They tried to charge me $40 activation fee on a 4G hotspot. Negotiated with manager to get it cut in half. Felt like I was at a used car parking lot when they said they would split the fee. When I got home the bill was wrong (charged me full activation fee) and the device wasnt activated properly. This store make Verizon look like they steal from their customers. They should be embarrassed. The assistant was eager to try and help me and was ernest. The management tactics. Are horrible.

Review №59

2019-06-21 16:08:43

If you plan to change your carrier, never buy a phone from Verison. They promise you that all their phones are unlocked and that you are free to change your carrier and when you attempt to do so and it doesnt work, they treat you like you are some kind of a beggar at their door. I had to toss a fairly new $330 phone because it is useless now. The manager is disrespectful and unprofessional.

Review №60

2019-10-11 18:59:31

Walked 20 minutes down Ventura to go to this Verizon store and buy the iPhone 11. Imagine my surprise when I was just stared at and not even spoken to once. Not sure if the people here are just rude or are prejudiced against people of color. Left after 10 minutes. Hopefully the AT&T store (3 blocks down) will know how to provide decent customer service.

Review №61

2013-10-22 19:52:58

It should be noted that the sales representatives are on commission. Their only incentive is to sell goods and services. In my personal experience they were not at all honest. Unfortunately, the managers are the very ones that encourage this behavior. The managers are obviously the most egregious. They only got to their elevated positions by exceptional ability to lie and deceit.

Review №62

2022-12-31 17:53:20

I really enjoyed the Verizon team here at Sherman oaks area really on top of it help me with all my needs really treated me good if you ever need anything feel free to stop in these guys will take care of you theyre on top of everything theyve got answers for every question

Review №63

2019-09-24 19:09:22

Came to the store no associate acknowledged me. A Male associate just kept talking to a female not regarding service like flirting. People here just acknowledge white people. If you are Hispanic dont come here.

Review №64

2020-02-25 18:55:55

I when to get a service to this store they din’t chack my divice and I pay for service am been 2 dayswith no service now they say because My divice is not the right wan for prepay service I pay 50 dollars and no internet no service Hope they give me my money back or i will report them. they need to check the divece and not let any body in this type of frustration my cell I have is a iPhone 7plus from apple store Mac. Unlock so be careful with them they just care about the money thats all. Am traing to call them and no answer.

Review №65

2016-11-04 02:34:48

I can not begin to tell you how much I hate verizon stores! Verizon itself is an evil giant corporation constantly teetering on the line of criminal. Have them try to tell you what line access is. Watch them bold face lie and tell you it is for line access and not at all anything to do with the phone cost. If you outright pay 800 dollars for your phone, there is no line charge. If you pay monthly, your line charge is 20 a month for 2 years plus 33 a month, equals about 1200. Pay 400 up front, the 40 bucks line charge for 24 months comes up 13 dollars short of the 1200. Weird huh? Dont let them trick you, you arent getting a deal! If you must go to one, go to Panorama store, see Francisco Cordoba, he tries really hard!

Review №66

2020-12-08 05:41:24

Fire Nate! Hes a liar ! Sorry for verizon to have such a employee. 8 lines! And no thanks verizon ! We are gone only because Nate messed up! We checked with him couple of times ! He lied about rates and fees ! That easy! Coming back to the store and he says who what where. For commission? Poor kid.

Review №67

2020-08-25 18:28:45

The gentleman that helped me was very personable definitely had the purchasers best interest in mind try to stop me from using an upgrade on a business account because it may screw over the next person probably the quickest and best experience Ive had in a Verizon store

Review №68

2023-01-19 05:15:00

Ian was great! Great patience to my wife Lisa! Knowledgeable and very very nice!

Review №69

2016-01-04 02:38:16

Worst customer service ever. Much smaller and more crowded store than before, blasting music controlled by any employee (overrides manager), bullpit for customer service, and appointments which mean absolutely nothing. Go to another Verizon store - anywhere - or to an Apple store if youre upgrading an Apple phone or to an Apple phone.

Review №70

2022-09-09 00:30:15

Love this store! Its a complete corporate store and the staff are very knowledgeable and helpful as well as honest.

Review №71

2022-04-02 18:08:45

I had several issues with phone. Young man, Ian who waited on me was very helpful and patient. All issues handled.

Review №72

2021-11-04 00:50:17

Marvin, the manager, goes above and beyond to offer the best customer service he possibly can. I greatly appreciate him and his time.

Review №73

2017-12-11 23:35:30

Terrible customer service and the customer comes last. You can sit there forever while 4 people stand around and do nothing but check their phones. Dont waste your time cause they will not them yours.

Review №74

2022-06-21 19:40:18

Iam was a God send!!! NEVER EVER do business with a sub store, NEVER EVER do business on the phone with Verizon!!! Youll ALWAYS get the best of the best possible at a Verizon authentic store.

Review №75

2017-12-12 01:52:38

Experienced caring and curtious salesmen and saleswomen. Gets busy at times and the wait might become a little bit of challenge in the weekend visits but thats expected in my opinion.

Review №76

2023-05-03 00:05:41

Not happy with this company and the time will come if you only knew what a woman represent said on the phone with me

Review №77

2019-07-10 01:38:31

Always a good experience when going to that location staff are very helpful and knowledgeable I highly recommend this location it is also a corporate store so they can handle account related needs

Review №78

2019-09-15 23:43:38

If Michael could ever stop taking smoke breaks and help me thatd be great. Just keeps disappearing into the back room for 15 minutes at a time.

Review №79

2018-11-25 22:49:44

Michael N. ROCKS!! I had a complicated list of deletions and upgrades to accomplish in a short period of time—on Black Friday weekend, no less—he had me in and out in no time and SAVED me money in the process!THANK YOU Michael and Verizon!

Review №80

2019-09-08 21:55:19

Horrible service. 1 workers was very rude. Talk to supervisor in charge he was more nicer. However my issue was not resolve the way they told me when I purchased my phone.

Review №81

2019-12-05 02:41:12

The way this store runs the que line is not efficient. I have checked in and there were clearly two agents free because I am sitting and looking at them. But nope, I had to wait

Review №82

2019-04-30 01:03:13

After 32 minutes with Verizon wireless customer service I was instructed to go to the local Verizon store to pick up SIM cards. Obviously, after waiting for a while I was brushed off. Customer service at this location is zero, stay away. Choose another store.

Review №83

2018-08-30 06:15:52

The manager did an excellent job getting me the plan and the phone I want. He really went above and beyond

Review №84

2013-04-10 02:50:24

No wonder there are a lot of bad reviews on this place! Do not expect to get much done if u are planning to do an upgrade or simply buy a phone. Even if u call ahead to see if they have the phone they lie and say yes but when you get there they say oh who told you we have it?!?!?!?!!!!!!!

Review №85

2021-03-14 23:54:20

Andy was amazing got me and my auntie out of there quick and his customer service was top notch ...

Review №86

2016-09-02 01:38:47

Mr. Flores was a quick and friendly associate. Quick in and out. No Upgrade Bs no run around. Thank you!

Review №87

2019-05-25 02:51:33

I had a great experience they were very helpful and got me what I needed immediately with no issues

Review №88

2016-10-04 11:20:26

Poor service too much arrogance and very expensive accessories, you could find less expensive elsewhere and as far as service its no wonder people shop for their phones at places like Costco, Sams Club, Best Buy or other places, I used to like the service in the old location a few years back, would not like to visit here unless I have no other option.

Review №89

2018-12-19 03:55:04

The staff there is very friendly and knowledgeable will take care of all your phone and accessory needs

Review №90

2019-11-30 03:29:41

I was told my disney voucher was usedI did not do it been trying to set up access but the vz store said it had been used

Review №91

2021-10-03 23:43:06

Appointment required went to waste my time. They are not able to sell a phone walk in.

Review №92

2023-03-05 06:02:14

Sherman Oaks Location is the Best. Excellent customer service.

Review №93

2021-12-16 00:28:17

That’s why this branch have 3 star because poor Super Slow service and you need to wait long day

Review №94

2017-05-05 16:11:37

Best Verizon store Ive frequented. Solutions Specialists are very helpful. Great location.

Review №95

2018-12-07 22:21:18

I was able to replace my current cell phone that wasnt working for an upgraded Samsung

Review №96

2017-06-10 04:39:22

Horrible customer service. Literally she said... No YOU are wrong we do this my way. I left

Review №97

2016-02-09 04:36:22

The worst customer service. 3 customers (one is just lookinh at phones) and 7 people working, and waited for 40 min. Come on...

Review №98

2019-05-04 20:38:34

Always excellent service from Verizon! The ONLY reason I pay so much for the service; customer service is excellent!!👍

Review №99

2022-08-22 14:57:18

If I could give 0 stars I would. Avoid this Verizon at all costs.

Review №100

2017-12-30 16:32:09

Servjce is very slow. Shch a ripoff with their plans. Smartphone fee ...please

Review №101

2022-01-06 23:57:59

Helpful staffwould be good to have organized check in

Review №102

2016-11-06 03:13:14

I love this place...friendly staff...always busy but they are the best

Review №103

2021-05-18 13:36:02

Lost my business, wouldnt let me buy a phone with appt. Sorry

Review №104

2020-01-19 02:16:09

The wait was way too long and when I finally got someone to help me, he gave me inaccurate information.

Review №105

2021-09-22 01:14:06

Great customer service, efficient and patient staff.

Review №106

2017-12-31 23:04:57

Very helpful. Alex went out of his way to assist me.

Review №107

2021-04-16 06:45:26

Great store. Excellent customer service.

Review №108

2021-08-24 00:06:13

Quick Service. Representative was knowledgeable and friendly

Review №109

2022-03-10 00:42:46

Very slow service. Very lazy workers. Completely incompetent.

Review №110

2019-10-20 02:56:40

Thanks to George, he was a great help solving a problem with my Pixel!

Review №111

2018-08-22 15:02:20

Went in yesterday with proper Id and policereports FAXED from this location

Review №112

2014-03-23 02:27:54

You better be prepared to waitttt and waittttt.And then, youll get to wait some moreeeeeee.

Review №113

2020-02-23 20:25:20

Agent was very helpful. Not a very long wait.

Review №114

2019-12-16 08:12:00

Frendley stuff, this vehicle was at the entrance

Review №115

2021-11-13 17:51:20

Verizon is good staff always were helpful.

Review №116

2018-06-01 20:44:45

Excellent service with very knowledgeable staff members.

Review №117

2014-03-02 20:25:46

Professional customer service, no hassle, no time wasted!

Review №118

2016-12-19 07:44:06

Great place to shop at staff is awesome

Review №119

2021-10-19 06:55:52

Loved it very helpful customer service

Review №120

2022-04-21 22:20:58

Verizon has the worst customer service ever!

Review №121

2017-11-23 16:05:06

Go see Ania, amazing customer service!

Review №122

2014-03-21 13:35:33

This the slowest location and the employes are lacking motivation and costumer skills

Review №123

2022-12-27 23:44:39

Lazy people work at this location.

Review №124

2020-08-22 03:20:51

Very helpful and answered every for a friend of mine

Review №125

2023-01-28 04:03:07

They dont really care

Review №126

2021-05-08 19:11:09

Very friendly and helpful staff

Review №127

2021-11-13 18:31:56

Customer service is great.

Review №128

2017-03-01 23:56:06

Friendly and efficient customer service.

Review №129

2018-01-02 19:45:38

Good parking and nice staff.

Review №130

2018-03-17 23:35:51

Straight to the point. In and out. Awesome.

Review №131

2022-10-22 04:25:38

Knowledgeable and warm associates!!!

Review №132

2021-05-11 17:29:27

Very happy with Verizon and my phone

Review №133

2019-01-16 04:02:50

It’s a cellular company, what can be said?

Review №134

2016-12-26 14:26:54

The whole stuff is nice

Review №135

2017-03-05 22:46:15

Always polite and helpful

Review №136

2016-03-28 21:10:54

The WORST customer service Ive EVER EXPERIENCED ANYWHERE!!!!!!!!!!!!!!!!!

Review №137

2019-11-11 19:14:55

Always helpful and informative

Review №138

2019-04-11 00:39:28

Clean, neat and educational

Review №139

2019-03-23 23:29:07

Great customer service!

Review №140

2016-06-03 20:46:40

Loved the Workshop!

Review №141

2018-09-21 02:53:15

Great service 👏

Review №142

2017-09-15 23:38:11

Nice workers.

Review №143

2021-08-24 01:56:37

Very helpful

Review №144

2018-12-15 01:44:36

Super helpful!

Review №145

2019-03-26 22:56:52

Great place

Review №146

2019-11-25 00:37:09

Nice place

Review №147

2016-07-13 01:26:19

High priced

Review №148

2019-03-24 03:20:25

I just went to this Verizon and I received AMAZING help!!! Rey was super helpful! He was very courteous and professional. He answered every single question we had and definitely went out his way to help us.Rey was very kind and helped us a lot. If you have any questions you definitely have to ask Rey. Exceptional help!