Presentation on Map Reviews Nearby

Verizon in Vallejo

4 (145) 1189 Admiral Callaghan Ln, Vallejo, CA 94591, United States

Categories

Cell phone store
Telephone company

Location on the map

Vallejo, Solano County, California, US

Phone: +1 800-880-1077
Site: https://verizon.com/stores/d...

Opening hours

Monday:Closed
Tuesday:10 AM–6 PM
Wednesday:10 AM–6 PM
Thursday:10 AM–6 PM
Friday:10 AM–6 PM
Saturday:10 AM–6 PM
Sunday:9 AM–5 PM

Edit info

Total reviews rating 4

145 Reviews for Verizon 2024:

Review №1

2024-02-20 06:55:34

Terrible customer service. I went inside to look at iPhones but received no assistance. The (Male) manager only greeted me at the door and then walked away to talk to his other 3 employees behind the counter. I watched as 4 employees stood there talking rather than assisting a customer. Even though I was only there to look at phones and compare pricing, I also had questions because I planned to upgrade my phone. Even when I walked up to the employees who were talking, I felt totally ignored. When I asked the manager about pricing and upgrading. The manager told me everything I needed to know on the phone will pop up the screen when I tap and then he went back to his conversation. I’m confused how I’m supposed to go inside a store to upgrade my phone by myself on the phone screen. You would think as the manager you would have better customer service. I do not want to go on a phone screen and do it by myself. I could’ve stayed home and did it online. A complete waste of time. I left and took my business to another Verizon. I visited 2/19/24. Please do better and actually assist people walking around and not just talk/gossip

Review №2

2023-12-03 20:08:33

Horrible customer experience. I stopped by to upgrade my phone. As others have said, locked door, approached by security guard who told me where to stand. Then manager comes out and asks for my phone number and what car I’m driving. I asked what this was all about and he said it was for safety. I asked if I was in any danger and he said no. It’s for their safety. He told me that every Verizon in Northern California is doing this and I need to wait in my car. I asked how long it will be? He says 10-15 minutes. Okay, I waited more than 45 minutes and then left for lunch. I’m now done with lunch and got a text saying I’m next in line. 30 minutes later I’m at home and still nothing.Called Pleasant Hill store and they said they don’t make you wait outside or in your car. So it doesn’t look like it’s all of Northern California, just Vallejo.Verizon, you should just close the store in Vallejo. You obviously don’t want to do business here.

Review №3

2023-10-28 23:12:11

Horrible customer experience. I stopped by to drop off my old phone as part of a trade-in. Front doors were locked. A security guard approached me outside and told me to stand in a specific spot on the sidewalk. A manager then came out, asked for my phone number, said they were unable find my trade-in, and I’d need to wait outside for 30 minutes. I left and went to the Pleasant Hill store for a much better experience. Do not go to this store!

Review №4

2023-10-28 21:52:01

Grabbed a bite to eat close by with my family and decided to go upgrade my phone here after. Unfortunately, I was unable to even enter the store and was told 2 people were ahead of me in line and the wait time was 1 hr just to enter the store and make my final decision on a phone. ONE HOUR? REALLY? No thanks. Ill just get it online. Its GHETTO out here and smash and grabs have ruined the retail experience for the regular shopper. Do yourself a favor and skip this Verizon.

Review №5

2024-04-19 01:28:01

Very helpfulJust got a new phone. Jordan was extremely professional. Very courteous. Very helpful. Answered my questions. Jordan went to lunch & Cliff took over. I got the same degree of professional service.

Review №6

2023-04-19 22:31:03

Dont go in if youre short on time. I had a mix up with trade in process where the only way to get it resolved was go in and get in person support.They have a wait time its best to just schedule a time good for you. I will be coming in person for every phone upgrade, just better seeing the phone in person and getting live feedback.

Review №7

2022-09-20 01:25:50

9/19/2022, the sign says they are open until 7:00 pm, but the security gate is already lowered. I guess they dont want to provide customers service!

Review №8

2023-10-10 17:56:37

I had a wonderful experience with Kahala - professional, kind & knowledgeable. My dad is in the hospital and his cellphone isnt working (his provider is a nightmare). I needed to add a 2nd line and phone to my plan so my dad could speak/text with out-of-state relatives. Kahala quickly helped me get a phone & 2nd line added to my plan during this very stressful time.

Review №9

2022-10-12 11:26:28

We had a wonderful experience at this Verizon store thanks to Mario! We went in thinking it would be a simple visit as we just needed to upgrade 2 phones... our account was flagged for fraud recently (which we were aware of and we thought it was all sorted out) but we had to jump through some hoops to purchase any new service or phones. Mario got on the phone and started making calls to get our account back up and running. It took a lot longer than any of us expected but he was so patient and friendly during this long process. He kept us informed and was very attentive to us. It made all the difference in the world to have Mario helping us with his positive attitude! Thank you Vallejo Verizon and especially Mario!

Review №10

2023-04-03 01:24:52

The communication between employees and management is laced. What one employee tells you the next day nobody knows anything about your issue and why your returning for an appointment. I was told to take my phone to Best Buy and have them run a diagnostic on it. Turns out the Best Buy I was told to go to does not even service Samsung phones...and still no one can tell me why I can get service on Mint mobile when my Verizon shows no service at the exact same time and place.

Review №11

2022-12-01 03:23:23

My review of this Verizon location goes beyond the basic retail experience. It speaks to something that is ofter missing in retail today; interest and attentiveness to the customers. I visited Verizon in order to assist my father with replacement of his cell phone. The experience was a challenge because my father is suffering throught the early onset of dementia; he got lost on the way to Verizon and clearly required simplified explanations during our visit. On our first visit, our sales person, though quite nice, was more focused on selling me a bluetooth speaker than making sure that our purchase was truly complete. Because of that, our effort to complete dads phone activation did not go smoothly. A few days later, we return to get assistance with the activation.Verizon employee Zach, who had observed part of our experience on our first visit, stepped-up and made sure that our activation was complete. Further, having observed his customer and having been intuitive of the situation, recommended that we combine a GPS-capable watch along with the phone that would assist us in the event that my father had become lost or if others needed to track his location. I genuinely appreciate Zachs attentiveness and diagnosis of our needs and the fact that he educated me on the value of his recommendation which has subsequently put my family at ease. I hope this review serves as a proper Thank You to Zach because he deserves it!

Review №12

2018-11-22 15:07:20

I came in Sunday morning to get a new phone, the store was clean and not crowed. The person who helped me was very helpful, he showed me the phones I wanted and was knowledgeable when I asked questions. I backed my data prior to leaving so the overall process was super quick. He also did a great job installing the screen protector! Thanks again!

Review №13

2020-08-30 19:18:14

They made us wait in line for a phone that we had just bought and then didnt want to give us the phone because my sister wasnt one of the main users, even though she had just paid for the phone. It would have been good if she were notified before having us wait for so long and having to come back the next day.

Review №14

2020-03-09 23:02:22

My drop in at the local store was fine. The wait was a little long, but not unexpected based on past history. The consultant who helped me was great. She quickly understood my issue and we agreed on how to deal with it. The unfortunate part was why I was there in the first place. Verizon sending a confusing letter was the cause. Now Im paying slightly more for an existing service that was not explained well in the letter. Verizon corporate needs to get their act together.

Review №15

2022-01-27 21:17:26

They are very organized here.I suggest setting up an appointment on VzW app or calling.Lorena, the manager, was very efficient and clear about my options.I went in trying to reduce our bill, because the Verizon app was suggesting there was a better plan for us.Lorena was very clear in communicating options and discount offers under the options.Great location for this area.

Review №16

2021-04-05 18:31:18

Went in to get SIM card replace. Was quoted twenty minute wait. However, a customer came in after me and the salesman immediately helped them with a purchase quote no wait. Also no one female or African American rep.SMH

Review №17

2021-02-17 16:34:51

I tried to switch accounts to a postpaid account and the inexperienced workers sold me the wrong devices and Information to only get a sale. My account was only pending before I changed my mind to stay with prepaid because of all the wrong Information by the sales team. I was promised a refund/credit on my next bill cycle and was charged double at the end of the process just to be rudely told I will not receive a refund because I tried to upgrade my account to post paid. The desk reps refused to put me on the phone with a supervisor to settle the issue but Instead they boasted to say go get my money from my bank In a shrewd manner. I called my bank after this issue to request a full refund after canceling my service with Verizon all together. DO NOT SPEND MONEY OR OVERALL BUSINESS WITH Verizon!!!, .

Review №18

2021-11-17 16:17:48

The representative I spoke with was professional yet down home type personable. He was informative and pleasant. Yet they didnt have the product that I wanted in stock.

Review №19

2019-08-07 05:22:00

First off I would like to say I am that person who leaves a bad review over a good one. But anyhow, the Verizon store in American Canyon is very nice, clean and the employees are very friendly and professional. When I first walked in the store I was greeted and told someone would be with me shortly. That was amazing and funny to me because the door had not closed behind me and I was greeted. This store has amazon customer service and knows it is the key to any customers heart when it comes to growing your business. Keep up the good work and Robert Shaw I see you. 😘

Review №20

2022-03-06 23:52:05

This place is terrible. They dont try to help you at all and are more worried about leaving than helping someone. Came at 11am, waited 45min and never was able to get a new phone even though they had plenty of staff. Returned at 330 and was told they didnt have time since they closed at 5pm. No customer service or empathetic employees will be found here.

Review №21

2018-07-19 03:00:11

I needed help transferring my phone number, contacts and content to a new iphone. The customer service I received at this Vallejo Verizon store was stellar - hands-on and most informative. They helped me navigate a course to change phone plans and keep my phone number and content. I am very pleased. Kudos to the staff! Thanks for putting up with me ha!

Review №22

2017-01-23 19:45:23

Consistently fast service at this location. Most phones have been in stock when needed.My only complaint would be that many of the newer phones are secured to the display to prevent theft. This prevents the ability to test features like the camera.

Review №23

2016-08-19 17:50:47

I am Nate Merrill, I work for Team Chevrolet superstores right down the street from this particular Verizon store. I am in sales and understand good customer service. Shots out to Michelle, she was super helpful, patient. knew my situation from before. instead of letting another help me so i had to re explain everything etc. she dropped what she was doing, and jumped in had me out the store in 5 minutes! That is whats its all about. going above!ThanksNate Dogg

Review №24

2021-10-05 23:47:17

I had an appointment at the Vallejo location. I was trying to be nice and cancel the appointment. Calling the local number only got me a computer who could not help and then it put me on hold for 25 minutes. Verizon you need to answer your phone.

Review №25

2021-12-18 01:09:18

People were friendly and helpful. There were only a couple customers and we had to wait. No chairs to sit on for 2 old people with bad backs. 😯

Review №26

2017-10-24 20:23:53

I waited 45 minutes to see someone, only for them to circle a phone number on a printed flyer for me to call. The persons that checked me in could have given me that flyer when I told them why I was there. Instead that person directed me to wait and then sat there on their phone...not cool Verizon... 18 year customer...

Review №27

2022-06-24 20:54:43

Have had Verizon for 20 years now. The customer service is always great tho this time it was a little slow, thats why its not 5 Stars.I get reception where others dont. But every question I had was answered.

Review №28

2021-05-06 00:06:26

Very helpful towards their customers. Plus, theres an African American employees tht works there and their Sec Guard is also African American when I was there...hooray and WOW! Ugoman

Review №29

2023-09-07 14:50:19

Unhelpful. Went in with a phone with an antenna problem and the only solution they offered was to buy a new phone. This phone isnt very old.

Review №30

2022-09-23 22:18:32

The slowest most incompetent group of employees Ive ever seen in any store ..ever.. a greeter does absolutely nothing as the place gets no foot traffic.. absolutely ridiculous wait times.. go to a different branch.. Vallejo is all bad.

Review №31

2021-07-03 05:20:14

Mario was very helpful to me. He was able to solve my questions about my phone. Thank you for all your patience and help.

Review №32

2022-04-23 17:10:51

No much to say want there with my sister phone exchange after they say they will help exchange it since they gave her the wrong and the girl there had a attitude problem and decided to not help us out and proceeded to talk about us to and staff as if we didnt hear her and only one employee there decided to help us out and fix the problem

Review №33

2017-08-26 22:06:53

Ric! Great customer service! He kept me as a longtime customer. Ric asked the right questions and have honest answers. I was contemplating switching networks... But nope... still team Verizon!Thanks Ric!

Review №34

2016-01-15 23:51:40

Hector Reza took great care of my wife and I when we went in to the store to switch carriers. It was a bit of a wait but overall great customer service so far, hopefully coverage and network is better.

Review №35

2018-12-02 07:17:24

The people who work here are awesome. No matter how badly I manage to mess up my phone, they can always fix it. A big thank you to all who work there.

Review №36

2017-01-08 16:16:57

Hate this placeI try every time to get my Mom to switch, but she wont. Always long waits for service. Always much confusion, never the desired outcome. If you go here expect to pay $$$ for part if not all of the service that should be free.

Review №37

2016-01-08 03:02:21

Every Verizon store I have been forced to go into is so slow there are never enough employees.The rating could change if someone can justify an hour and a half to exchange a phone.

Review №38

2016-12-16 19:31:10

I purchased replacement htc phone for my wife, I was unable to transfer her photos, so my wife visited this store and requested help. She received great customer service from DAngelo! She is so happy with the knowledge of DAngelo who transferred her precious photos! DANGELO, YOU ARE THE BEST, HOPE YOU NEVER LEAVE THIS LOCATION!!!

Review №39

2022-01-30 19:54:07

I took a item back. I waited a long but once I got help the gentleman was very nice.

Review №40

2015-08-21 23:13:48

Got me in and out quickly, but did not fix my problem at all.I have a samsung s5 and the batery wasnt charging right. the guy said it was the phone and it was covered by waranty. i got my new one today, and it did not solve the problem. it didnt come with a new battery or charger which i assumed would be part of the problem. Nevery going to this branch again.

Review №41

2023-10-02 19:36:33

I come here do pay my bill and let me wait out side in sun for 30 min

Review №42

2018-12-23 09:22:24

Made an appointment to switch from T-Mobile to Verizon, brought in my new phone, they transferred my data form old phone to new phone, I was in and out in about 15 minutes. Great service, very professional, very quick, thank you!!!

Review №43

2012-09-15 23:00:23

The customer service is fantastic. Plenty of staff. I showed them my charger that wasnt working and they replaced it for me right there.

Review №44

2018-02-08 22:34:07

Its 230pm on a Thursday. They should not be closed right now. If they were out to lunch, then they should have been done at 1pm..... Im not coming back to this store.

Review №45

2018-03-24 21:11:02

Veronica helped me with many issues with my phones. In-necessat apps, use of my apps, advice on transferring data to my computer from my phone. Charging my phone and ear phones. Reviewed my account for discounts. Awesome!!!

Review №46

2018-01-31 10:12:15

This location has the most to offer both... in stock, and shipped phones like the pixel line by Google that offers the best VR experience for teaching inovation...Thank you for sharing your knowledge.

Review №47

2018-09-20 01:29:17

Ric was exceptional and patient with us during the purchase and change over of two phones. Great customer service. Thanks Verizon.

Review №48

2017-02-03 06:20:27

Good customer service, e.g., Joseph is professional, honest and knowledgeable. Typical Verizon but cleaner, plenty of staff, and plenty of parking. Restaurants, Costco, AAA, Home Depot and stores neatby.

Review №49

2017-08-17 03:12:43

I was ready to leave Verizon after brutal customer service via phone. Went in to the store and the general manager dealt with the issue quickly and professionally. Big thanks.

Review №50

2018-03-01 02:16:39

Ric was absolutely great. He found two additional ways we could save $ on our plan. Great job Ric at Vallejo Verizon.

Review №51

2019-12-08 04:27:16

Very helpful and friendly but ironically this location is in a data hole and you must leave the show room to surf or text while you wait.

Review №52

2016-10-17 19:11:41

My phone had a small crack which I barely could see it and the screen wouldnt turn on, so I took it to the store to use my warrantee. They did not help me at all. They just tried to sell another of their junks to me. I went to another verizon store in Concord and they helped me to get a replacement.

Review №53

2017-07-11 00:16:08

Very helpful greeted quickly at door. Short wait usually for service. Technicians very helpful and patient

Review №54

2017-02-24 05:15:27

We had a great associate named Julius (I believe) he was really outgoing, professional, quick and made the whole experience a pleasure.

Review №55

2021-08-19 03:22:45

This is a corporate facility and provides customers with solid service and professionalism. I was very satisfied with the service.

Review №56

2021-12-11 02:56:25

Make an appt. Before going. Wait on the phone for too long, like everything else. Maybe someone will answer after 45min.

Review №57

2020-10-19 02:12:36

Worst Verizon Ive ever been to, no customer service the young man wouldnt even help set up the new phone.all he could do is look at the clock,I realize that we got there 45 minutes before they were to close but were is the customer service

Review №58

2019-08-01 13:10:36

VZ service costs more. But it is the best. And the staff at this Verizon store have always been helpful and top notch.

Review №59

2021-02-10 22:26:45

I took my daughter for a replacement phone....Hers died.....They give great service and got her together.

Review №60

2020-11-23 15:50:35

Customer service orientation or help only outdoors.You can get inside mostly to buy or only if required.

Review №61

2018-02-23 18:24:35

Wow, never had such bad customer service in a Verizon store before... Its like they are too busy to care

Review №62

2018-07-24 18:19:23

Very nice and clean Verizon. Ask for Rob, great employee with non pushy sales style made for a great experience.

Review №63

2017-11-27 23:59:44

This is my 2 time last time I came Thay said Thay cant help me its buzy I am also paying my bill I am not doing for free this is my second time I am hear more than 1 hour no response that is not good o am totally disappoint

Review №64

2017-03-05 08:08:32

Nice Store, Clean Parking lot, great staff & not bad wait time

Review №65

2018-03-22 21:24:27

Very helpful but didnt get phone due conflicts of reasoning but Verizon do u good. enjoy shopping for smartypants pbones

Review №66

2020-03-03 01:02:58

They were very helpful took care of all my problems

Review №67

2021-08-18 15:26:45

Excellent, knowledgeable staff... no high pressure sales, etc.

Review №68

2016-06-18 01:23:17

Its the only Verizon store that is at all convenient for me. It had its good days and its bad days, but mostly its pretty good.

Review №69

2018-03-28 21:23:03

Being a Verizon customer since 2004 I am once again reminded of why I stay with Verizon. Best customer service you will ever find in a phone service provider.

Review №70

2018-05-21 17:16:36

Always a friendly employee willing to solve any problems I have had with my cell phone and tablet

Review №71

2022-06-24 23:22:16

The customer service representative was really helpful

Review №72

2019-09-18 18:35:33

Its a good store. Hope our PA store will be as nice.

Review №73

2021-11-07 13:49:36

Theres always a long wait in a hot, stuffy store. All Verizon stores seem to be like that.

Review №74

2019-09-19 18:18:22

Dominique help me twice and both times service was excellent !!

Review №75

2021-06-19 00:46:22

All the staff very helpful and nice I thank Again

Review №76

2019-08-26 14:49:28

Helpful with information even though I didnt buy anything.

Review №77

2021-03-09 10:30:20

Found perfect charger for my samsungPhone best service EVER

Review №78

2017-05-07 20:19:09

Ive been with Verizon almost twenty years now, their service has always been the best!

Review №79

2020-06-26 01:00:16

Worst customer service Ive ever experienced

Review №80

2018-12-16 04:52:18

Last visit I had here was good service

Review №81

2017-02-22 18:35:23

Takes too long when you go there, I was there for almost an hr and still didnt get done what I needed done.

Review №82

2021-06-11 22:00:50

Customer service could be so much better

Review №83

2021-04-12 23:29:28

Hope they have more variety choices accessories

Review №84

2019-08-19 22:39:59

They are always polite. Although fix my problems.

Review №85

2016-08-20 20:44:22

I hate Verizon but the people here are really nice and professional. So good on them for that.

Review №86

2017-02-28 21:09:50

The personnel are extremely knowledgeable and helpful even with dumb questions by old people!! Always ask about special deals !!

Review №87

2017-12-24 19:42:43

Good staff most know what they are doing.

Review №88

2019-09-12 20:05:52

Unclear on the service they provide. Very expensive and not too helpful.

Review №89

2022-04-08 14:29:06

Very helpful, got in and out quickly

Review №90

2018-06-02 17:57:29

This store sucks. I called like 3 times and nobody answers!!

Review №91

2020-10-13 03:22:34

Always fun to have to argue over stupid thing with Verizon reps

Review №92

2019-06-25 06:35:35

Nice friendly service, very cordial service.

Review №93

2018-11-20 23:10:01

Needed to replace SIM and they did it promptly.

Review №94

2017-08-26 15:05:35

THEY REALLY DONT KNOW WHAT THERE DOING BUT THILL DO

Review №95

2019-02-19 18:27:43

Dont I always receive great service when I go into this Verizon

Review №96

2019-03-28 16:30:18

When you walk through the door you are welcomed .

Review №97

2017-05-20 23:06:04

Wonderful selection, but no bathroom.

Review №98

2018-09-07 21:54:52

Whenever a cell phone or cord issue comes up. Version always handle the issue.

Review №99

2017-08-02 02:27:27

Very nice people work there

Review №100

2017-10-23 00:17:55

Long ass wait walked out after 1 hr no help

Review №101

2019-04-29 08:36:02

Theyre quite busy as are most of the Verizon stores

Review №102

2020-08-14 04:41:07

Very friendly and helpful and fast

Review №103

2022-07-12 03:45:39

Its all good.

Review №104

2020-02-26 20:30:35

More money, but great service

Review №105

2018-06-18 00:55:02

Long wait as a walk-in. Schedule an appointment to save time.

Review №106

2017-09-10 02:42:02

Poor service, couldnt complete my transaction

Review №107

2017-11-09 04:52:54

Soooo slow, but similar to other Verizon stores.

Review №108

2019-11-08 21:53:15

Usually not busy. Just paid a bill.

Review №109

2018-10-15 01:34:18

Great customer service!

Review №110

2018-01-03 23:58:55

I had great service

Review №111

2021-07-22 00:17:46

They know how to fix cellphones.

Review №112

2020-02-29 17:10:43

Helped me with an issue I had!

Review №113

2018-03-31 18:05:18

Good service me gusto

Review №114

2020-01-20 01:53:10

Very nice!! I love verizon

Review №115

2020-01-07 13:11:49

Fast friendly service.

Review №116

2020-08-23 00:35:17

Awesome customer service

Review №117

2018-11-23 07:27:45

Good customer service

Review №118

2018-03-03 20:04:05

Helpful and friendly. Visit

Review №119

2016-07-05 14:30:32

Always fantastic service

Review №120

2018-12-31 23:28:26

Good food good service

Review №121

2019-05-02 00:10:44

Veronica was very helpful

Review №122

2017-01-31 15:55:58

They know

Review №123

2020-08-11 23:10:08

Helpful in solving a problem

Review №124

2019-11-16 00:56:47

Poor customer service

Review №125

2022-04-12 01:55:04

Excellent service

Review №126

2019-06-28 22:24:40

No help.

Review №127

2022-06-16 02:08:38

Lousy!

Review №128

2019-08-07 17:58:00

Great staff

Review №129

2019-10-21 19:29:23

Very helpful.

Review №130

2019-06-02 02:22:15

Well organized.

Review №131

2018-02-09 05:34:24

Wait is too long

Review №132

2019-12-15 17:32:07

Good service

Review №133

2017-03-20 23:29:54

Good Customer Service

Review №134

2019-04-17 03:14:53

Orlando is great.

Review №135

2018-10-24 06:09:43

Nice workers

Review №136

2016-07-23 21:07:40

Friendly and efficient

Review №137

2019-08-14 10:19:54

Helpful staff

Review №138

2018-12-27 14:57:17

Friendly staff

Review №139

2017-06-06 07:32:24

Meh

Review №140

2017-11-13 23:29:14

Nice people

Review №141

2020-06-19 03:53:26

The best!!!

Review №142

2018-12-27 15:47:57

Review №143

2017-01-16 03:24:45

Review №144

2018-01-22 01:43:50

The service is very good and the representatives are very professional, its a shame that I couldnt find what I was looking for, which was an HTC U11 phone and being able to disconnect the service from a table that I finished paying for and lost it he he he he he he

Review №145

2020-10-29 00:46:44

Excellent place, they serve you quickly and they speak Spanish 👌