Presentation on Map Reviews Nearby

Van Nuys Alfa Romeo in Van Nuys

4.5 (199) 5711 Van Nuys Blvd, Van Nuys, CA 91401, United States

Categories

Auto repair shop
Auto parts store
Alfa Romeo dealer
Car dealer
Car leasing service
Car repair and maintenance service
Used car dealer

Location on the map

Van Nuys, Los Angeles County, California, US

Phone: +1 818-926-4502
Site: https://vannuysalfaromeo.com/

Opening hours

Monday:9 AM–8 PM
Tuesday:9 AM–8 PM
Wednesday:9 AM–8 PM
Thursday:9 AM–8 PM
Friday:9 AM–8 PM
Saturday:9 AM–8 PM
Sunday:10 AM–7 PM

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Total reviews rating 4.5

199 Reviews for Van Nuys Alfa Romeo 2024:

Review №1

2024-06-22 22:48:05

⭐️⭐️⭐️⭐️⭐️Razmik was incredibly helpful throughout my car-buying experience. He was knowledgeable about the vehicles, patient with my questions, and never made me feel pressured. He went above and beyond to ensure I found the perfect car for my needs and budget. Highly recommend Razmik for his professionalism and excellent customer service!

Review №2

2024-07-01 22:58:45

Alejandro and Russell at Van Nuys Alfa Romeo provided exceptional service during my recent car-buying experience. They were knowledgeable about the vehicles, patiently answered all my questions, and helped me find the perfect car to suit my needs and budget. Their professionalism and transparency throughout the process made me feel comfortable and confident in my decision. Alejandro and Russell also demonstrated excellent communication skills and were genuinely friendly, creating a positive and stress-free atmosphere. I highly recommend their expertise and customer-focused approach to anyone looking to purchase a new vehicle.

Review №3

2023-07-19 20:51:54

I purchased a Maserati and was looking for permanent concierge for services and maintenance. After reading plenty of reviews of different Maserati dealers near by I end up going to the Van Nuys Russell Westbrook one and what a great customer services. From the smile, the expertise and the continuous follow up calls and update. Elizabeth is the name that you should remember she makes your visit a pleasure and very well taken care of.I recommend this location and more Elizabeth… I am pretty sure most of the service staff including the loaner team is as good.Sincerely,Sof

Review №4

2024-02-17 18:46:23

After two months of looking for a 4 door sport sedan I decided on a Alpha Romeo Giulia. Even though I live in rural Northern California I learned about the great deals at Van Nuys Alpha. I called on a Thursday, talked with Richard and confirmed the price on the car of my choice. Most of the details were handled by phone or text.Monday February 12th I flew into Burbank Airport. A short Metro Link ride get you to Van Nuys. I arrived at 10:30 am, by 2pm I was driving home.Easy peasy, and I love the Giulia, what a car! Puts a smile on my face every time I get in.

Review №5

2024-05-29 00:02:23

The car we purchased was never disclosed to us that it was a smoker’s vehicle. Come to think of it that many of the cars we test drove smelled like smoke. Any ways, started having health problems after a few months, we sold the car and never coming back to this place. Literally the whole management team was let go within a few months of us purchasing the vehicle. That says a lot. Hopefully things are better but can’t confirm since we will not be doing business with this company again.

Review №6

2024-02-21 00:43:19

If I could leave 0 stars I would. The customer service here is horrible. I called to speak to manager as my friend has been trying to finish up everything with her lease. She returned her lease on Monday 2/12/24 and since then they have not returned her numerous phone calls about faxing over a document to the bank. She has received the run around, sent to voicemail so many times, and purposely not answering her phone calls. She has tried relentlessly to get someone to help her with this simple task at the dealership.She is truly disappointed as when she first leased her alfa there 3 years ago she had the most wonderful experience. This has truly left a rotten taste in her mouth.I am shocked by the lack of communication and customer service this dealership has provided. This has been extremely unprofessional. Weve also read a number of reviews online stating the same complaints she had herself. I am not sure who is running the ship over there but it sounds like its sinking.She is asking for one simple task to be done so she is no longer charged for a car that is not in her possession.I truly cant understand why this has become such a difficult task to complete. This is a business and yet no one there seems to take it seriously.

Review №7

2024-05-01 17:45:19

I leased a car from them and then returned it once the lease was done. They drove the car and I kept getting parking tickets. I called them and the manager said its my fault!!! They didnt do the proper paperwork. I am reporting this to BBB as well. I would not recommend anyone to deal with these people.

Review №8

2023-06-27 03:55:27

Yohanna handled my tire replacement and computer update efficiently and with great communication! I had a mishap in spilling some water-based paint in the front passenger floorboard and mat and the on-site auto detailer, Angel Cuco made everything like new!!!! He volunteered actually on his own accord in between his scheduled clients! As ALWAYS this is my home dealership and I will be forever loyal as they offer GOLD 5 STAR service and personal attention across every domain from sales to service!

Review №9

2023-12-29 02:59:00

We worked with Richard on purchasing a used F150 and the transaction was smooth and negotiable. Richard took good care of us, a pleasure to deal with, and the dealership treats customers well and sends you away with a very positive experience. Good price and great vehicle. Highly recommend!

Review №10

2024-03-14 02:27:58

I dont even know where to begin. My experience with this dealership has been the worst out of all the cars I have leased the past 12 years. I leased a 2022 Alfa Romeo Guilia in September of 2022. The first vehicle they gave me had so many issues but they were kind enough to switch it out for another one. That is the only thing that was good. On the first day, once I took possession of the 2nd vehicle, I noticed a bunch of imperfections on the rims and spoke to the sales manager at the time, seems like he is no longer there, and he asked me to escalate it via messaging but it never went anywhere. I ignored this since its just a lease and they had received communication from me. Just over a year of having leased the vehicle, I decided to get my vehicle appraised to potentially trade it in. I found out that one of the doors on my car didnt have the factory paint on it. The thickness of the paint was completely off and the person who appraised it pointed out multiple imperfections on the door. Somehow, either the manufacturer or the dealership did something with one of the doors - note this was never disclosed to me ... which is unacceptable. Either the door got damaged and they repainted it or whatever it may be, something was off. Either way, its unacceptable. 3rd incident: just this past week I went to take my vehicle for an oil change. Turns out all this time the car was having an oil leak as once of the gaskets was defective ... they got this fixed within a few days and they finished the service and handed me the vehicle so that we can part ways. I turn on my vehicle and the car is just aggressively shaking! I advised them of the shaking, which Im shocked they didnt even notice while they were pulling the car out, and they put in on the car jack only to see that the transmission was mounted incorrectly. That in itself is a crazy hazard that they were going to let me potentially drive away with an improperly mounted transmission. Note that the defective gasket change required them to remove the transmission so that is why the transmission topic is coming up. On top of it all, they still made me pay for the oil change... This dealership is horrible, please be careful when you are dealing with them. Either its my luck or they just are reckless.

Review №11

2023-09-04 21:04:53

I came here to look for a new car and Amine was outside! Showed me options, let me test drive, and got my dream car!He was fast, straightforward, and friendly! Recommending my family here as well.

Review №12

2022-10-06 20:15:29

Thanks a-lot to Frank from Service Department. Had a small issue on Saturday with my Stelvio. Although the weekend Frank did everything to squeeze me in and took care of my car Within 2 hours. The best dealer in LA

Review №13

2024-04-13 22:30:46

This dealership is fraudulent and I would advise to stay away. It’s been months since my lease return (exactly 4 months) and they still haven’t given me the disposition fee they said they would take care of. Said they would take care of it and what do you know, shows up on my bill. Then the GM lies saying it’s in the check he gave to my father after my father had tirelessly went in there over a total of 10 times. Yes, 10. They are avoidant and just pass people around and around.Where is my check, Mark? Don’t even put your number here and ask people to contact you when: 1) you dodge people and 2) you don’t even resolve the issue. Do I have to come in over 10 times as well?

Review №14

2024-02-25 00:45:28

I was very disappointed with the car showroom that advertised the 2022 Alpha Romeo for a lower price than they actually charged. When I inquired about the car, they added 5k to the display price and tried to justify it with various fees like nitrogen, doc, paint, etc. This is a clear case of false advertising and I would advise anyone to avoid this dealership. They are not honest and they do not respect their customers. This was a very bad experience and I regret wasting my time there. By the way their additional fee does not include any taxes or transportation.ModelAlpha Romeo stelveoYear 2022

Review №15

2024-01-27 06:57:14

I used to be a big fan of this dealership. I leased two Alfa Romeo Giulias from them. Unfortunately, the quality has gone down since Russell Westbrook sold it. I bought my Giulia out of the lease and the finance people really dropped the ball. They didnt remind me to turn off my auto-pay on the lease so I was charged an extra payment and have to call the bank and work to get it back. They also must not have turned in the paperwork in a timely manner because the bank holding the lease didnt receive the buyout for over a month. When I called the dealership for help on a Friday, Ati, the finance person, said she would call me on Monday and help me with getting the payment back from the bank. She didnt call. When I called on Monday to follow up, I was told she didnt work that day. I called two different finance people, Ati and Steve, every day that week and was sent to voicemail every time. I then called and asked for the manager, Dan Orell. I was sent to his voicemail. I left a detailed message asking for help to get the buyout on my lease completed. I never received a single call back from anyone at the dealership. I had to contact both banks to get this done. Today, I received new plates for my car. I had custom plates. No one asked me about that when I was buying the car--or noticed when they got the VIN and mileage from my car. Now I have to request custom plates all over again. Ive sent multiple friends to this dealership over the last 5 years. I wont do that again and I dont plan to buy from them again. Its disappointing to be treated with so little regard, especially when Ive been a loyal customer over the years.

Review №16

2021-10-04 03:20:15

Mr.Swan is the best salesman I have seen ever. He showed us all cars and spend enough time.He offered us different payment options too.If you are looking for alfa Romeo so ask for Swan only.Right car, right person.He drive alfa Romeo too, he has good knowledge of this brand.Another good things, there is many black exterior with red seat interior design.My friend was looking for bmw but after test drive of Alfa Romeo has changed mine.Thank you swan.See you

Review №17

2024-03-05 03:41:25

Excellent car buying experience. I came in on a deal I found on the Internet, and walked out with exactly what I wanted at the price I expected. The salesman, Garrett, Spurlock, the sales manager, Paul, michael, and the finance manager. Hovik Asatrian were all well, trained knowledgeable, and very personable and respected my time.

Review №18

2022-11-23 07:42:55

Really good dealership. Staff was nice and efficient with my time. I was able to work out 95% of my lease deal by email. All I had to do was go in confirm the car and the written offer and the details. I got two cars this way from Alfa Romeo Van Nuys. If you check my other reviews you will see this place is night and day difference. The manager Swan Kim is fantastic and so was all the sales staff. I had on time calls and great communication from my sales rep Jeff Ordonez. DONT BOTHER WASTING TIME AT ANY OTHER SO CAL DEALER trust me I know.

Review №19

2020-10-03 02:59:58

The sales team is great but it is one person that ruins the whole tribe!Hope you never have to deal with the service department!Zero quality of service! you take the car there with one issue and you get it back with a few more!Make sure to inspect and take a picture of your cars before dropping for service both inside and out! The do not care about these cars whatsoever, put extra damages to your car and deny it at the end!The put tears on my dashboard and scratches on the info cluster LCD of the car and totally denied it!They supposedly fixed my leaky differential but after a week I have oil spills on my garage from the same spot of differential! Took it back and they took a look and said they cant see a leak! Well the techs that cant fix an issue the first time and add more damages to the car obviously may not see a leak in clear day!They told me to take my car to another dealership as they do not want to fix it and sent me away with a leaky differential. I will upload the pictures here and you readers be the judge if there is a leak or not!

Review №20

2024-02-18 16:27:53

I recently had a great experience at Van Nuys Alpha Romeo. Richard Samanco was my sales specialist and he was wonderful! Great to work with, never pressured me, and answered all my questions. Paul Michael, the sales manager assisted to create a deal on my new Alpha Romeo Stelvio, that I was comfortable with. And when I got to the finance department. Ati Kamala was amazing! She walked me through everything, answered all my questions, and helped make this entire experience, easy and enjoyable. I give Van Nuys Alpha Romeo 5 stars, and highly recommend them.

Review №21

2024-05-26 19:30:48

Went in looking to buy an Alfa Romeo with my husband they ignored us didnt even greet us. I purchased a Cadillac ATS at Cadillac of Woodland Hills which has the best customer service.

Review №22

2022-10-07 17:51:58

Me and my husband drove 4.5 hours (maybe even close to 5 hours) to trade my car in for one of their used vechicles and it was 100% worth it. They gave us the best deal possible and helped us feel at ease. We were able to start the process over the phone and everything was ready for us when we arrived. The staff was professtional and friendly. We want to give a special thank you and shoutout to Johnathan who helped us with the car and Sebastian who gave us a chance to test drive the car twice to help us feel at ease. Thank you!

Review №23

2023-11-08 04:08:53

I am deeply disappointed by my experience at this dealership. I would not waste another second doing business with this group. In my case, I negotiated over the phone for a new vehicle lease and was told to come in to sign paperwork. Upon coming in, I was told they would not honor any of the previously agreed upon deal (also was in writing through email), and instead the new best would be 22% more than the one we previously agreed on. Hope this review saves someone time.

Review №24

2024-02-19 17:21:10

I have been contacting this dealership many times to cancel my insurance and they have been ignoring my emails. I have 3 contacts on the email. I got a response once and they never confirmed processing my cancelation and even when i call they take my information to promise to call me back, but they never did. I sold the car and still not able to cancel my insurance.

Review №25

2023-01-09 05:06:15

I had some experiences with the car dealerships but this one was surprisingly smooth. I know what I want and also Jeff who helped me make it happen.Very happy for my new ride!

Review №26

2022-06-26 07:18:38

Stopped in today to check out an Alfa Romeo Stelvio after looking at other dealerships and left with a beautiful new Stelvio SUV. Usually, purchasing an SUV can be difficult and unpleasant, but I have nothing but rave reviews for our salesperson, Marquel Parks. He was patient, knowledgeable and super easy to work with.We also had a top notch experience in the Finance Department with Alonda Nava, the Finance Manager. She has state of the art equipment to make the process smooth sailing.Lastly, we really enjoying finalizing the deal with Luis Valdez, a new Manager, at the dealership. I know this sounds crazy, but he was a joy to work with, and really knew his stuff.All in all, an absolutely great experience at the Russell Westbrook Alfa Romeo dealership -- thank you, Luis, Alondra and Marquel! You rock!

Review №27

2022-06-08 20:22:11

My experience at Russell Westbrook‘s Maserati dealership was amazing quick fast and professional. The staff was excellent it wasn’t just all business very comfortable atmosphere and yet the customer still came first. Special thanks to my salesman Marquel Parks

Review №28

2023-03-24 21:50:31

My guy Soo Kim always delivers the best service and prices. This is my third car from this dealership. Will keep coming back. Shoutout to Amine as well who helped in the process. Thank you boys 💪

Review №29

2023-05-29 16:28:43

Carla provided exceptional service that exceeded all expectations. Her professionalism and attention to detail were evident from the moment you arrived at the dealership.She greeted you with a warm smile and took the time to listen to your concerns and needs for your car service.Throughout the process, Carla kept you informed and updated on the progress of your car service, providing timely and clear communication. She went above and beyond to ensure that all aspects of your car service were completed to your satisfaction, and even provided recommendations for future maintenance needs.The level of expertise and care that Carla demonstrated during your car service was truly outstanding. She took the time to explain the work that was done on your car in detail, making sure that you felt confident and well-informed about the process.Overall, your experience with Carla at the Alfa Romeo dealer was exceptional.Her dedication to providing top-notch service and her commitment to customer satisfaction truly set her apart.If you are looking for an outstanding car service experience, I highly recommend working with Carla at the Alfa Romeo dealer.

Review №30

2023-04-05 05:02:17

I called Amine at 8:30 in a very fast time he took care of me and many other customers he was all over the place but for sure I got the best luxury car suitable for my business and needs. I would recommend Amine to Any buyer

Review №31

2023-12-09 01:18:34

This dealer is incredibly fraudulent. I purchased a CPO 2020 Alfa Romeo Giulia from them back in early 2022. At the time of purchase I was told by the finance department that in order to qualify for the lowest interest rates I had to purchase a $1499 Mopar wheel and tire protection plan. I was clearly told that any scratches or issues with the wheels and tires would be completed covered….So fast forward 6 months, I notice a few scratches on the wheels and decide to try and get them fixed with this package.Turns out that this dealership never gave me the warranty for wheels and tires and instead some other random package that was not what I had purchased. They also clearly coerced me to buying said package as part of the lower financing deal. This turned out to be a complete scam and not part of any Mopar deal.I’ve now spent 1.5yrs trying to get my money back from the dealer for the package they sold me. They admitted they had lied and have since fired the finance employee that did this. Regardless, I’m still out $1499 and have been given the run around on getting the refund from this dealer.They don’t answer their phones, they don’t respond to voice messages and they are beyond useless in customer relationships or trying to resolve issues that involve their own team and fraudulent activity.Please don’t bother giving them business, if you really want an Alfa product try Santa Monica Alfa Romeo instead. They seem to be a little better and more honest.UPDATE: Reached out to the new GM, Mark, per his comment below. He explained he would review the issue immediately and get back to me either same day or Monday at the latest. It’s now a week later, no call, no messages and I’ve followed up numerous times with messages. Long story short, don’t buy from this dealer, they lie, refused to solve your issues and sell you bad products.

Review №32

2024-06-14 18:36:25

Im pregnant and I came for some papers that my insurance asked for where I bought the car, when you come to buy like all the places they always put you first and when you come with some request they attend to other people first than yo

Review №33

2022-04-01 23:52:55

Our new car! We are fortunate to have worked with great people at Russell Westbrook. This is our 2nd car purchase. I cant say enough about the outstanding and comprehensive service they provide. Sami Dannan the manager is an upstanding guy that really gives you the best deal possible. Luis Valdez from sales is a great communicator and doesnt disappoint. Dan the finance manager is very personable and makes things easy. Its nice to come to a dealership where everyone works as a team. You feel like family. Thank you, everyone!!

Review №34

2022-03-29 03:10:33

The salesmanship at this dealership is amazing. The sales representative was very attentive to our wants and needs. He made sure we were satisfied and taken care of all the way up until we drove off the lot

Review №35

2024-04-03 21:29:22

Update #4 4.3.24: Still no call back from Mike. Incredible crass.Update 3.28.24: I’ve called Mike twice over the past couple of days and I’ve left as many voicemails. No response so far.Update 3.20.24 (original post at the end):Recently was here for service and warranty work. I asked for a rental car like I’ve always done over the years and was never charged for this. However, under new ownership they have passed the cost onto its customers and they told me I could simply call Alfa Romeo and I’d be fully reimbursed for it.This turned out to be false. I followed up with them a few times after service however they do not want to help me to cover the full cost of the rental I had for a few days to allow them to complete the service I paid for. The principal problem is this: if they had told me the full cost of the rental would not be covered I would not have asked for a rental. In this case they failed to do so.They have come under new ownership and my experience coming here over the past year has been getting worse. As a loyal customer it is sorely disappointing to see things degrade so badly and I am simply shocked I’m having to give this feedback.Original post:Generally just ok, however they are still the best Alfa Romeo dealership in SoCal/LA area. I always check their work and most times I find something minor not put back properly after service. Not a deal breaker but definitely an annoyance. Recently they could not reset the service schedule on my vehicle which is strange.

Review №36

2023-12-09 01:20:53

Buyer beware. This dealership only answers calls on their sales line. If you ever need to get in touch with finance or the manager, they do not answer the phone or respond to voicemails. If you ask the sales line to forward the call, still no response. I had to drive over an hour to get someone to answer my questions, which they ultimately told me one thing and did not follow through with it. Now I’m back at chasing to get a response. Also, it seems the turn over of managers and employees is extremely high which is not surprising based on my experience. I would absolutely never buy a car from here again.

Review №37

2023-10-30 23:27:05

This is an updated review (as I had to delete my previous one from last week to post this). Unfortunately it seems that the only way to receive a response from you is to post official reviews. The GM Raed responded to my first review telling me he would “step in” and get my issues resolved . I have tried numerous times to call the GM, no calls are being answered and no option to leave a voicemail. One of the associates I spoke with stated that I could try and call, but that the GM “probably will be unavailable “. I sent an email a week ago to the GM, still no response. Seems that the “great” customer service starts at the top.

Review №38

2022-10-14 20:26:13

People are Helpful. And trusted..I dont really believe it when they say.. their going to deliver the car I want in the house. The same day. I recommend alfa car dealers to those people who is looking for their new cars.Thanks Max. Your awesome.

Review №39

2021-07-28 10:47:46

First off I want to give a big Thanks to Jonathan at Russell Westbrook of Van Nuys Alfa dealer for helping me from A to Z on getting me a new lease with this beautiful Italian Alfa Romeo Gulia! This is by far the most amazing customer service I received on leasing a new car. 🙌 MAKE SURE TO GO DIRECTLY to Jonathan! You WONT REGRET HIS HELP! He did everything he can to make this lease work out for me and believe me guys when I say he will get you in a new lease .. He WILL get you the best deal for what you want. TRUST THIS GUY!Much love Jonathan 🙏

Review №40

2022-10-14 20:27:22

Danny was amazing help. He helped me find the exact car I was looking for and for the right price! So happy to drive away with the car I had been wanting for years. Thanks so much!!

Review №41

2023-06-20 08:38:59

A few days ago, I took my car to the Van Nuys dealer. Danny Cerna, service advisor, was quite helpful. He provides excellent customer service. Highly recommending him very knowledgeable person. That would be my go-to dealership from now on. Thank you

Review №42

2023-06-11 01:10:10

I just had my first oil change and Yohanna assisted me. She was an absolute pleasure to work with keeping me updated throughout my service. Because it’s been so gross and gray in LA I haven’t kept up washing my vehicle. She offered a complimentary wash before sending me off. By far the best service and experience I’ve had at any dealership.

Review №43

2020-01-25 04:43:00

I met DEMAYA and PATRICKthey are the perfect combination of desk manager and sales person that you can have structure your dealDEMAYA didn’t play games they were not trying to sell me as much tried to help me with my negative equity on my carMuch respect for everyone in this dealer specially desk manager PATRICKsales associate/ product specialist DEMAYA

Review №44

2023-02-25 22:40:51

Awesome experience, friendly, patient, understanding encouraging and faithful. They trusted me and will return the gratitude with responsible safe Driving and payments on time.

Review №45

2017-12-29 18:01:28

Great experience for those who love Alfa Romeo. I test drove the beautifully refined Stelvio Ti AWD. Excellent service with Texting service and a free sales call.

Review №46

2023-04-17 05:30:21

I started having issues with my car just months after I got it in Nov 2022. I started showing up to the service dept in Jan 2023. I have always had great service but I have to say the staff are on it and are easy to work worth with. Had more issues in Feb and in March. Was always told to bring in the car and they would look into it. Again, service is and staff are top notch. Whatever I needed they provided to best they could and communication was on point. I always knew where I stood with their progress. The service dept went above and beyond for me by delivering my car to my house. I am recently out of surgery and couldnt return the rental and then pick up my car. This is called real customer service. The car is like brand new thus far. I know where i can go and be taken care of. Thank you to Yohana and her associates for always being kind, available and helpful.

Review №47

2023-01-22 00:59:59

It was a very easy and hassle free experience from the negotiation to the delivery of my Stelvio. Their prices beat all the other Alfa Romeo dealers in Southern CA.

Review №48

2024-04-13 22:20:05

The GM here shouldn’t be even considered to be a GM. Where is my check for the disposition fee your employees promised Mark? This individual also lied to my dad after he came in so many times that they had mailed him a check for our other vehicle. He then prints out a “copy” of the check saying he sent it and probably sent it after my dad leaves as he grew tiresome of him coming in. You really couldn’t process it in the first place as you are supposed to do and communicate that it was sent over the phone? You guys make more work for yourselves and these new employees under new management are beyond fraudulent.Original: If you want an easy lease process and get hooked up look for Swan! Easiest time in the dealership

Review №49

2020-12-29 01:13:20

Where to begin? Of course I purchased the Stelvio Quad because of the vehicle but I live in Orange County... why didnt I go to Anaheim or Newport Beach Alfa dealerships? Theres a little story behind this, but bottom line - its because of the salesman, (and rising star) Jonathan.5 months ago I test drove the SUV at Russell Westbrook because of my positive experience 5 years prior at the same dealership, which sold me the alfa 4 c (a beast of a car!). Once you go Alfa you never come back!So jump forward to five months ago, and I just had to test drive the Stelvio Quad, which is probably the finest, sporty SUV in the world. My 10 yo son and I traveled to LA to meet Jonathan, who contacted us by text, in response to my online inquiry (the Quads are rare vehicles and we were happy to travel back to my Alfa roots). I knew I was in great hands with his prompt timing, no pressure professionalism, and just as important, his warm rapport with my son, who was bouncing around the back seat as I cruised around the hills in the fantastic SUV. More credit to Jonathan that he wasnt nauseous after this little jaunt. The rest of my family joined up with us and Jonathan was quick to acquaint himself with them.Jump 5 months forward, after test driving Lambos, Porsche, Ferrari, VW, BMW - ok much of this was a mid-life crisis event - and I eventually came back to Alfa. And the Stelvio Quad no less, just where I began. What a fantastic (drivers) SUV!Having been to all of those dealerships, at some very high end places, it was Jonathan at Russell Westbrook Van Nuys who stood out as a the most sincere, hard working professional salesperson. He has no attitude, there was no pressure; hes meticulous, and conducts himself in a manner that made the process actually pleasant (buying a car can rattle me a bit!). On top of that, my son fondly recalled Jonathan (sincerely) laughing at his riddles and jokes, so he occasionally wanted to know when daddy would drive him around again with Jonathan.After all that searching and research (yes about 6 months!), I knew the Quad was for me. I found the Quad that fit my tastes online and called, specifically asked for Jonathan. Without missing a beat, he remembered our conversations many months back and after a little negotiation, made the deal. I felt as though he advocated for me with the manager, Dan, who introduced himself to me at the close of the deal and added to make the experience a personal, and memorable event. Theres a reason they have repeat customers!I cant speak to the other salesman in depth, but my brief interactions with the other staff in their showroom was nothing but friendly. The vibe is very down to earth, and while I think the music can be a bit more calming, that just speaks to my personal tastes and graying hair. Dan operates a fantastic team of people who are good at what they do - no, great at what they do! - because they connect with their customers, and deliver what they say they will, with integrity.Thank you Jonathan and Dan and team, Im grateful for your time and service.Safe travels, and may you always fun in an Alfa!

Review №50

2024-01-07 00:44:52

Stay FAR away from this place. They tried to tack on thousands of dollars in hidden charges and when I noticed and canceled my purchase they called me upset and confused. If you lie to your customers, they wont do business with you--its not rocket science.Now Ive received a letter telling me Im enrolled in an aftermarket warranty service for a car I never bought. I can only assume that was done out of spite for canceling my purchase.--They also ran something like 5 hard credit checks, harming my credit score for a car that I didn’t even end up purchasing.

Review №51

2022-03-30 23:17:30

Excellent service. Daniel & Elizabeth did a great job. I did a last-minute booking and they were still able to give me an appointment and a loaner car. They finished the repair in a timely manner as promised and provided me with updates through text. On top of that, they gave additional discounts and minimized my costs as much as possible. They made my overall experience very smooth. People there are friendly and welcoming, always looking out for ways to help customers. Highly recommend this place for your car service!

Review №52

2023-09-20 15:54:45

Bought a used car from them recently. First issue that came up within 4 days of purchase was interior damage, as the seatbelt cover came off. I decided to get the car serviced to be doubly sure the car was in a good condition. I was shocked to be told of 3 defects (Replacing the belt tensioner due to the fluid leak, Transmission fluid past due for service, Finsher) which would cost me over 1200 in repairs, besides the service charge that I was willing to pay. The salesman just brushed aside my complaint saying the car inspection report did not show any such defect. I could not escalate the matter as my calls to the senior manager went unanswered.I’m happy with the car after the issues were repaired, but am extremely disappointed with the service I received post purchase.

Review №53

2023-09-09 21:34:30

Marianela and the whole Van Nuys Alfa Romeo team are THE best. Our entire experience was first class. From the first interaction of setting up an appointment to the follow up after our purchase. If I could give 10 stars I would. This has been the most pleasant vehicle purchase we have ever had. Thank you Marialena and Van Nuys Alfa Romeo Maserati!! We love our new car!!

Review №54

2023-09-08 19:27:17

I am editing this review due to some action the dealership took to solve my issues. I did have to eventually drive to the dealership as I was getting no email/phone responses and discussed the matter personally with Amine. He showed a proactive approach and fixed the Alfa Connect app set up problem and more importantly he made sure that the issue with the payment to Ally (the bank of the vehicle I returned) got taken care of. Thank you Amine.This place is an absolute joke.... I bought a Giulia 4 weeks ago and returned a Stelvio close to the end of the lease. Many mistakes were done during the transaction:- mistyped my address on DMV paper - issue to be resolved- run my credit card twice for the down payment and I had to chase them for days for the refund- they cant set me up with the Alfa app. When I complained, the sales guy texted me: You call them. I have done my part.- and last but not least, they havent yet contacted Ally to settle the account for the returned Stelvio. I am now getting calls from Ally that my account is past due. I have reached out multiple times to Van Nuys Alfa and no one picks up the phone or returns calls.In 30 years of buying cars, this was by far the most miserable experience.

Review №55

2022-04-08 21:06:40

Update: Following the perspective Russell Westbrook provided in their reply, I can understand the need to capture revenue while inventory as scarce, especially so on quality inventory such as a QV. With unit volume down, allocations such as this can provide balance to the ledger. I am always open to new points of view, and the reply provided one I was not considering. Let’s all hope the market finds a better balance throughout 2022.Dealer exercises dealer mark-up pricing strategies. As of the date of this review, they have a 25k mark-up on a QV. I understand the market is busy, but this is the exact reason manufactures should convert to direct consumer sales.Absolute greed by the dealership.

Review №56

2022-12-06 01:00:55

This dealership definitely deserves the 5 star rating that I am posting. From the start, My sales associate was Kevin. He was very professional, friendly and communicated with me every step of the way. I applied online, got approved, he told me what documents to provide. I provided all required documents. He scheduled an appointment to meet at the dealership, when I arrived the car was washed and ready for me to take possession. I met with the finance manager another great guy on their team. Larry was professional, friendly and knowledgeable. My paperwork was ready to be signed. My whole experience was 5 stars. Great job guys! Thank you

Review №57

2023-06-24 20:19:31

Always am taken care of here!! I dont trust my 124 spider to any other dealer now. Super communicative, fast and knowledgeable service, and the job is always done right the first time (unlike other dealers that Ive struggled with). Carla and Liz are wonderful service advisors, and service tech Scott is an absolute master!! 🙏🙏🙇‍♂️

Review №58

2023-06-29 20:37:09

Carla gave superior and speedy service as always. Shes efficient, friendly, explain all the details and ubered me back and forth in record time. The service department always rocks and my once a year visit is always a highlight as its not costly at all, as opposed to Mercedes where I spend 5 times as much. If you need maintenance, ask for Carla, she wont let you down!

Review №59

2023-08-18 19:39:43

Accused of Fraud!!!I had a terrible experience with Van Nuys Alfa Romeo. It was almost two years after I purchased my vehicle from them. I concerted a lease to a sale. I was an out of state customer and had come here because they had the vehicle I thought I wanted.The sales person convinced me to keep the car I had leased a few years earlier. I had the understanding the dealership would take care of any registration and title needs.Two years later I was contacted by Tracy Smith at the registration department-- harassed at this point, she called me everyday for 5 days, left multiple voicemails and emails. She reached out and told me the lender never got the title. Weird, I thought they would handle that as I paid the doc fees. She told me this was very bad, that the lender might call back the loan, and that the title needs to be found and sent back. I told her I might’ve received it but would need to find it. At this point, I contacted my lender to find out from them what was going on. They reassured me that my loan wasn’t at risk of being recalled, or that I shouldnt of been contacted and that the dealership would be able to request a duplicate title to send to them.I spoke with Tracy again, she offered a prepaid FedEx envelope and $50 for the inconvenience if I could find and send the title. I responded to her that I would like the dealer documentation fees I paid when I bought the car refunded. It was after this request that the conversation devolved. I received an unprofessional and rude email response back from her accusing of me acting deliberately fraudulent for two years. She said she was being harassed by the lender and her management over this issue and putting the blame on me. She then offered $150 for my inconvenience but then told me she was also able to pull POA and take care of it without my help. I said “Great, do it yourself.”How was my experience with Van Nuys Alfa Romeo? Two years of negligence on their end and I get accused of behaving fraudulently. It’s hard for me to give more than zero stars and say buyer beware.

Review №60

2024-04-30 01:13:30

Bought few cars from them few years back, Good deals and white gloves service

Review №61

2023-12-15 01:58:45

Horrible customer service. They threatened to tow my lease if I returned it a day early. When I returned the next day, the person that receives returned leases wasnt even in and I just had to fill out a form. Why couldnt I do that the day before? Then they took my drivers license and I forgot to ask for it back. I asked if they could mail it to me and they never responded its been over 2 weeks. Still waiting for a reply.

Review №62

2023-09-06 18:30:08

Great experience here! Lior took such great care of me through the entire process of trading in my car and helping me find my next car going above and beyond to make sure I got exactly what I wanted. Great place, good people!

Review №63

2023-04-18 00:33:13

Bring your money elsewhere. I purchased a Maserati at Van Nuys Alfa Romeo Maserati. I spent $2995 on getting the alleged Platinum Plus Coverage (covering a set of brake pads, battery, headlamp, windshield wiper, wheel alignment, etc) only to be told by the service company (now that I need to get maintenance done) that this dealership signed me up for 10 oil change coupons that pay up to a total of $550 at dealerships and $1100 at non dealerships that accept these coupons. None of this information was communicated to me at the time of the purchase as the finance team was making false descriptions of this service. Hence, it’s a year from the purchase now. I understand there’s no use discussing the discrepancy between what was promised to me by their finance team and what was actually documented. Luckily, it is stated on the document that this service is cancellable thus I called them wishing to cancel this service and get a refund.I called them at different time periods and on different days last week to speak to the finance department and left a voicemail to which nobody responded till this day. After realizing the finance department will never answer calls, I then asked to speak to a manager. Again, nobody responded. On Friday once I asked to speak to a manager, the salesperson told me that the general manager said unless customers are calling to purchase a car, they will not respond to any requests until next week. Their excuse was that they are busy over the weekend. When I asked the salesperson about the unresponsiveness of the finance department and the management team during the weekdays, he laughed. They might as well tell me that they will never respond regardless of time. This type of business attitude is absolutely disgusting.Although frustrated by their excuse, I waited to call them today, which is Monday, to speak to a manager. Surprise, surprise. The finance team did not answer, so did the finance manager. They might as well have a sign on their front door saying “beware: once youve given us the money, we can care less about after sales service”. Avoid at all costs.I really wish I had taken my money elsewhere instead of making my purchase at Van Nuys Alfa Romeo Maserati.

Review №64

2023-06-01 00:07:07

I am very satisfied with the beauty and functionality of my recently leased Alfa Romeo Stelvio. I appreciate that the whole process was very easy and simple. My experience with our sales associate, Sergei, was a pleasant one. He is a genuinely nice person, easy to work with and very helpful .

Review №65

2023-04-25 20:39:26

This is the absolute worst dealership I’ve dealt with for any car I’ve ever owned. They will basically rob you. I turned in my leased STELVIO over 52 days ago. It took them over 30 days to send a check to Ally Bank. They told me it would take 3-4 days for me to receive my equity check in the mail. I am still waiting. Every time I call I get a voice mail for the manager. Finally got ahold of the General Manager Ross and he was also a major let down. Now I reached out to him again today and he no longer works there. This place is a joke. Complete thief’s. Do not buy a car from this place it will only cause you stress and despair. Sadly, I think they robbed me and I will never receive my check for 2k.

Review №66

2023-04-17 22:23:41

I took my fiat in to get the recall fixed. I was told the service would take a week. I took it in on a Saturday and I picked it up the following Saturday. My car washed and cleaned inside too. I was shocked. My car purred like a kitten. I’m just astounded by the excellent service. I live an hour and a half away from the dealership which is closet to me. I will be driving back to give them my service. That’s how awesome they are.

Review №67

2022-09-09 01:57:19

I was lucky enough to get help from Giselle G. She was so helpful, responsive, honest, and made this the best experience at any car dealership Ive ever had. She is an example of how customers want to be treated, didnt waste a minute of my time, no fluff and BS, just true salesmanship at its finest! She helped me trade in my 2016 BMW X3 and get a great deal on a new car. I know exactly who Im going to see again next time I want to buy a car, or sell my old car!

Review №68

2023-01-07 04:08:53

Kurt and Julie Wang were awesome. Very professional and first class. I recommend them to everyone. We got the deal done. Juan the Finance Manager was awesome. Worked to get me the best deal. I will come back again.

Review №69

2023-03-20 18:17:30

My review is specific to my car buying experience and in dealing with the only 2 folks I interacted with (the sales guy and the finance guy). Rocco was the salesman who assisted me from the beginning with the test drive. I already knew exactly which car I wanted (Audi Q3) so he provided me the keys and we immediately went out for a drive. I liked the way the car drove so I was ready to talk numbers. The negotiation process was very typical, dealers always trying to get you to pay for some options and/or warranty even though I was only interested in the car (i get it, thats how dealers make money everyone does that) but in the end i made my stance clear and we were able to negotiate and ultimately compromise to another type of package that includes maintenance service. The financier was very professional (i forget his name) but the paperwork process was very smooth and easy, actually much faster than any other dealers i have dealt with in the past. Looking back, I can say that Rocco answered all my questions and made sure that all my concerns were addressed. This was an easy car shopping/buying process and free of headaches. Much appreciated!

Review №70

2023-02-19 19:52:05

Customer service is great, but the fact that they cannot fix my car is frustrating. This is now the fourth or fifth time that I’ve taken the vehicle in since I leased it almost 3 years ago with the exact same issue I wanted to buy out my vehicle, but this is making it very difficult for me to consider it once my lease is up. They can’t seem to figure it out, my air conditioning does not function properly as it works whenever it feels like it. It is very frustrating.

Review №71

2023-06-16 23:07:34

I recommend the Van Nuys Alfa Romeo Dealership!The Sales Agent(s) Kevin, Kareem and Paul displayed patience, professionalism and courtesy.There priority in making sure that I received ALL that I requested and at a fair price; cant be beat!

Review №72

2023-05-14 20:13:22

Danny and the team always take such good care of my car! I have been going once/year since I got my fiat and I’m very happy with the maintenance of my car. They never try to upsell or push me to pay extra for fixes my car doesn’t need. Also love that they Uber me home and back while I’m waiting for the service to be completed :)

Review №73

2023-06-24 15:44:26

As a first timer experience here, I received the best service at the service center and it was by Yohana, she did me right on booking an appointment for maintenance for my vehicle and to top that off her and the other helpers work on maintenance on a vehicle is hands down because my car is running much better than it was before so far thought!!! Btw She’s amazing at what she does because at this point as of now i just got my vehicle back a week ago and she still checking up on how the vehicle is doing and if I were to have any challenges whatsoever I may contact her back, I appreciate her help and I would definitely give her a positive feedback.

Review №74

2023-04-28 17:08:44

I purchased a vehicle from this dealership back in June 2022 with the help of Jose, and the process of purchasing the vehicle was smooth. At the time of the purchase I also purchased the extended warranty, granted anything happened to the car.I ended up selling the vehicle back in February and have been trying to get in contact with someone from this dealership since then to assist me with cancelling my extended warranty and getting my prorated money back. Ive called probably over 20+ times now and every time I either get told to call at a different time when a manager is not busy or be told a manager will call you back, and they NEVER do. At one point I was finally told to email someone, who ended up never responding, then I finally spoke to Ross (a manager) at the time who was getting all my paperwork sent over and done ASAP. A week later I was told stuff should be processed any day now and then didnt hear anything for weeks. I call the dealership last week and get told Ross no longer works at the dealership.The customer service Ive received in regards to assisting me in this extended warranty cancellation process has been absolutely horrible. I can understand when a dealership is busy, but being told time after time I will get someone to assist or call me back then never getting a call back is terrible.Really hope I can get someone to assist and finalize this cancellation.

Review №75

2023-03-27 01:23:25

I am a car salesman myself in Santa Clarita and always praise good customer service. My experience at Russel Westbrook Alfa Romeo in Van Nuys was extremely disappointing. My purchase was 2 years ago, worst experience ever and its been continuing to this day. The initial sales process was chaotic, with our salesperson leaving mid-transaction and being replaced by an argumentative and unprofessional internet salesman who quoted a lease price far higher than expected. We walked out and the general SALES manager came out to convince as to come back in. Only after hours of negotiation and the intervention of the sales manager did we receive a reasonable and fair price. Only person there that was helpful and even answered questionsThe service department has consistently underperformed, with quotes for oil changes varying wildly and time expectations never met. Last time I personally went a couple months they quoted me I believe $250 over the phone for oil change. When I went in person the service advisor told me its $700 and showed me the price. After telling him what I got quoted, he flipped to another page in his book and said sorry it was the wrong page. During the purchase, I agreed to a higher monthly payment to secure the tire and wheel road hazard protection along with a few free oil changes. However, when my father recently visited the dealership a few days ago for a tire and wheel repair, he was informed that the protection plan had expired. After waiting hours to speak with management or finance to see what plan we purchased since service had no clue, the general manager claimed that the protection plan was provided for free and that we should be grateful. He brought up an example, saying that if he got a free burger from McDonalds he should be grateful and not complain. This dismissive attitude and lack of professionalism left us extremely dissatisfied and honestly in shock. How is this GM qualified for his job??Additionally, I had a frustrating experience when trying to test drive and trade in my BMW for another Giulia. Swan was the person assisting me I was not allowed to test drive the car due to concerns about mileage after completing a credit application and confirming an appointment. How am I supposed to purchase a car without a test drive? Im completely fed up with this place.Russel Westbrook Alfa Romeo has been the most untrustworthy and disorganized dealership I have ever been to. I strongly recommend looking elsewhere for your car purchase and service needs.

Review №76

2023-08-19 05:19:30

Amin was a gentleman, very honest, well informed and he literally surpassed all of our expectations.I highly recommend if you are looking for a vehicle, give him an opportunity to find the best deal!I am a happy customer and you will be to.Thank you Amin.

Review №77

2023-08-17 02:11:53

Id like to open by saying that Im not usually one to leave negative reviews, but my recent experience with Van Nuys Alfa Romeo and Maserati has left me with no choice but to share my disappointment in a more forceful manner.Let me cut to the chase for any potential future customers: Do yourself a favor and avoid this car dealership altogether. Your time and money deserve better than the circus that Van Nun presents as a business.Over the span of a week, I engaged in a back-and-forth with a salesperson regarding a used Alfa Romeo on their lot. However, every conversation seemed to bring a new price tag into play. They not only piled on unnecessary add-ons but they also made pricing a game. Id request the lowest price, theyd provide one, only for it to change moments later. This routine played out repeatedly. Eventually, I decided to physically check out the car and purchase it(taking time off work to do so). Astonishingly, I was informed that the car I came for was on another lot. Keep in mind that they knew I was coming to see this specific vehicle. On a sweltering 90-degree day, they expected me to hike over to the other lot. I declined and insisted they bring the car to their main lot – a decision that turned out to be wise. The salesperson returned after 20 minutes to tell me theyd found the car, but couldnt locate the key. Yes, you read that correctly – they lost the key. Its baffling how a dealership can misplace something so critical. As if that werent enough, when I expressed my frustration at their lack of professionalism, the salespersons response was a dismissive wave and a snarky “You can leave now.”Imagine being a salesperson, aiming to offload a used car thats been languishing on the lot, making room for the new 2024 inventory. You fumble the simplest of tasks and nonchalantly wave off a potential buyer, all while holding a check ready to be handed over. Let me repeat that: I had the check in my hand! The level of obliviousness required to let such an opportunity slip is staggering. Moreover, its hard not to notice that the same car is still gathering dust on their lot.I left without any intention of returning, but after a week, I decided to give them another shot. I figured maybe another salesperson could bring a refreshing level of competence to the table. My optimism was unfounded. I engaged another salesperson, only to find myself reliving the same infuriating cycle. Despite my clear request for their final offer, they opted to replay the same maddening game. Prices fluctuated, and they conveniently forgot basic details about the car despite having them in writing.In the grand scheme, this dealership oozes unprofessionalism, and their staff might as well be the poster children for ineptitude. I am sure the ownership would want to know of the actions of the management and their sales force. This isnt merely a personal experience; countless reviews echo similar tales of frustration. Even other dealerships find amusement in Van Nuns shortcomings.Fortunately, I managed to secure the car I desired elsewhere without enduring the absurdity that is Van Nun Alfa Romeo and Maserati. This experience was a letdown, to say the least. For anyone seeking a new vehicle, I cant emphasize enough how wise it would be to explore options beyond this establishment. Your automotive journey deserves better than the mess that Van Nuys embodies.

Review №78

2023-03-20 05:19:46

Amine the customer service was outstanding, and the Maserati was exactly what I was looking for. I was so pleased with the service Anime provided he went above and beyond to help me find the perfect bank to finance with. I was very impressed with the quality of the vehicle. Amine you’re really good at focusing on what customers need and are looking for in a vehicle. This is my second Maserati that I purchased and I will definitely come back in the future for another one. Couldn’t be more happy!! Thanks Amine for everything.

Review №79

2022-09-03 22:02:41

Elizabeth and her team are friendly, fast and hassle free! The follow up was great and the whole service team took care of me & my 2017 fiat 500e from the tow truck drop off which they took over so it went smoothly. To follow up call to fast easy pick up. They even gave me a car wash voucher. I left smiling.

Review №80

2023-05-03 16:44:47

I had a great experience at at Russell Westbrook Alfa Romeo in Van Nuys, while dealing with my tire issue. Elizabeth was extremely polite, friendly and helpful. Everything was done very quickly. I am full satisfied.

Review №81

2023-04-16 13:32:50

Absolutely horrible. I wanted to purchase a 2019 Guila, I had an appointment set-up and confirmed. I would be traveling across LA mind you. The car sold the night before my appointment. Did I receive a call to let me know before I traveled over an hour out of my way? NO. So, we got to the appointment early and ready to make a purchase. The salesman who I would work with had not yet arrived. So I spoke with the most disrespectful salesperson who simply said it sold late last night. empathic? NO. courteous? NO. This man had no clue. I WAS STILL A POTENTIAL CUSTOMER. Whoever is reading this, please save yourself a headache and go somewhere else. I will never recommend this dealership to anyone.I went across town and purchased a car that day.

Review №82

2023-04-10 17:39:00

We just bought a very pretty car from Drew, our sales associate. He was helpful, honest, and easy to work with. Searching for a car, my husband and I walked out on a lot of showrooms and cars, but Drew and his team are truly unique and earned our business. Simply put, Drew is a nice person and a pleasure to work with. I dont say that often, particularly when purchasing a car.Buying a car is, unfortunately, a long process. However, our finance manager Lawrence Ojeda was simply wonderful! He was respectful of our time and sped things up while making sure to cross every “t” and dot every “i”. He was professional and warm at the same time. Mr. Ojeda went above and beyond to close the deal and leave us feeling happy about our purchase. The whole team was nice, but it is thanks to these two individuals that we are giving a 5 star rating to the company.

Review №83

2023-03-12 20:11:29

Best dealership to go to. There’s closer dealerships but I’d rather drive out a few hours and have a great experience. 3rd Vehicle I purchase here. 2 new and 1 used. Yas and Sam are the best of the best. Great customer experience overall.

Review №84

2023-09-03 00:23:56

Amine was amazing and made things very easy. He even has my son coming back for a toy car Thursday 👍🏻

Review №85

2020-09-29 07:15:32

Just got my new Stelvio and I am SO happy with the service. Carlos was my sales guy and he was very very helpful. He made sure I knew all about my car, and gave me top quality service. Dan my sales manager was really great in helping me get the best price and I am happy with what I ended up at. I didnt feel like anyone was being shady or trying to screw me over. They were very communicative and made me feel at ease with things. Evelyn was my finance manager and she also was so easy to work with. Late into the night and she still was answering all my questions with ease and making sure I felt happy with everything. Would definitely recommend getting your car from them!!

Review №86

2023-08-29 23:08:25

The nicest people work there.I went there because my FIAT 500e had one headlight not working and a break light not working but I already had the bulb to replace it so it will cost me only 10 bucks labor for that.I asked the manager, who was super nice: I. Found the headlight at Autozone for 30 bucks.He said You can buy that one but since it is not an original part it can melt due to the hot temperature that the bulb will generate and then you will have to replace the whole headlight part which will be 800 dollars.Also, I had a tyre that was losing pressure.They checked it and inlfated the four tyres at the right PSI at no charge!.I have an appointment on Saturday for the lights, and it will be 105 dollars total, which I think it overly honest, and I appreciated the manager telling me everything in advance!If you own an Italian car, GO THEREThey truly honor the word Customer Service.

Review №87

2023-06-30 15:00:01

I really appreciate this dealerships customer service! I was very well taken care of by Yohana Carpenter. She made my experience seamless, and her explanations were thorough and professional.

Review №88

2023-03-04 06:04:06

Probably the best oil change experience. Came in early was greeted right away. Straight to the point. I had work so I came early then they order me an Uber to work and back to the dealership after I was done with work, come to a car ready to be pick up.

Review №89

2023-03-07 21:39:14

My experience with this dealership ended with me filing a police report for theft. Dealing with the staff was wonderful up to the point that I pick up my car and realized my car’s registration and drivers license were missing from my car. The service rep, Yohana, was wonderful.

Review №90

2022-11-11 17:15:37

October 22,2022. it’s time for my car to get its yearly service and also some issues that I have with the gear shifter. Elizabeth went above and beyond to make sure my service and all my issues with the car is attended to in a timely manner. Some parts were ordered, and once it arrived, she didn’t fail to call me and help me schedule an appointment. These are the things and reasons why customers go back to an establishment. Great great great customer service and great attitude! Will certainly be booking all my appointments with her.———————————————————-Brought my car back because of the broken sun visor clip and as expected, Elizabeth did a great job assisting me with the process. Only took me less than an hour to get in and out. I really appreciate everything that you guys do for your customers! Great service as always!I’ve been going to Russell Westbrook Alfa for years now for all my car needs and Elizabeth was the person to helped me yesterday. I found that one of my tires had a nail embedded on it, and she took care of it right away. She’s very knowledgeable, friendly and went through everything I need to know. Employees like these are one of the major reasons why customers go back no matter the distance. I don’t live close by van nuys but, because of these kind of service, I’ll wouldn’t mind driving far distance to get my car needs. Thank you so much Elizabeth!

Review №91

2021-12-05 04:26:54

**Update 3***Just bought my 3rd Alfa. This time I got the 2022 Stelvio TI AWD. Color is amazing!As always the experience was fantastic!Joscha Maas was my salesman, everything was great. Quick communication, made a great deal and picked up the car quick. Top notch all the way!**Update **Just bought another car from this amazing dealership after buying the Stelvio just over a month ago. This time I went with the Giulia TI and couldnt be happier. Jerry in sales was once again phenomenal, Sam made the perfect deal and was outstanding, Danny in Finance was awesome. 5*s All the way. You cannot go to a better dealer. There is a reason they are the #1 Alfa Dealer in the world!!Stelvio Purchase Review:Superb experience from start to finish. Started talking with Alondra late afternoon on a Sunday, was able to make the exact, quick deal for the car I wanted. Drove to Van Nuys, met up with Jerry which had the car ready for us to demo. He answered all questions, we test drove the car, loved it and soon after signed the papers and left with our new Stelvio.Couldnt be happier!This was the first dealer to respond from my online request, and did so the right way. I passed 3 other Alfa dealers to get to them. Fast response, great deal, excellent customer service, awesome car!

Review №92

2022-05-05 22:13:45

UPDATE: After getting in contact with Swan and Evelyn, they were willing to hear my concerns and went to extra lengths to ensure I was happy with my purchase. All outstanding concerns were addressed and resolved and they were great to work with and were very responsive. I now understand extenuating circumstances affected my initial review but all has been made right and theyd have my business again in the future.Purchased a vehicle here 10 days ago, I live out of state and once the contract was signed Ive been ghosted by the dealer. They added $13k in hidden warranties and fees, GPS, all which the car had in the first place, without discussing it with me first and now I cant get ahold of them to remove it or transfer the vehicle to me. If you buy a car, make sure its in person and you check everything, otherwise youll not be able to get in touch with anyone and theyll add a bunch of extras to your contract.

Review №93

2023-04-04 08:18:18

Would rate with 0 if possible. Absolutely disappointed in the service this dealership provided. My credit was run and we had sent all our paperwork and credit card details and were told the car was being detailed for pickup over the weekend. Took time off work and went to buy a plane ticket to pickup the car and only to find out days later after preparing for pick up that they had “given the car back” to its origin where they got it from and they hadn’t even notified us before sending the car away nor letting us know what was up with it. On top of that the car had been reposted leading me to believe they just wanted to sell to over bidders/buyers without taking consideration of the time i took off from my business as well as running my credit while I’m in the process of buying a house. Dealt with Rocco and the floor manager (forgot his name). Showed no remorse or respect.

Review №94

2023-08-04 06:34:25

Beware of the scams. They are forcefully charging after market products and adding them to the sale totaling 5K. You are not given an option to opt out. these products are useless items such as Nitrogen tires, Cheap Chinese chip for self diagnosis which serves no purpose as you can buy a OB port diagnostic tool for 50 $ and also tire rotations and paint sealant. All this probably costs them like 80 dollars and they are selling the products for 5K and refuse to remove it. My understanding is that in california after market back end products should be optional and not mandatory and they are still able to pull it off. REFUSE SALE and walk out if they dont do it like I DID!

Review №95

2023-01-27 00:15:36

I went in for service and they are great. The people are wonderful and thorough.However, my issue was with the shoddy condition of their bathrooms. Its disgusting. Oh and theres no soap dispenser in the mens restroom! The soap dispenser was broken and not even a bottle anywhere. Not even hand sanitizer.I purchased my car through them and it was a great experience. My only issue is the exposure to employees who may not be washing their hands at all throughout the day!

Review №96

2022-07-09 05:42:43

Elizabeth Flores was amazing when we brought our car in for service. She listened to our concerns and addressed each of them. She was very respectful of our time as well. Most professional and I left satisfied that she fixed all car issues I had. Bravo!

Review №97

2023-08-19 21:19:37

Amine was great! super friendly! had a great deal of knowledge about cars! my husband and I bought a car from the dealership with his help and we love it!

Review №98

2023-06-08 01:07:48

Danny Cerna SERVICE ADVISORS at Alfa Romeo Maserati of Van Nuys is the BEST. I took my car today because the tire has a bump on it and he took a very good care of it. I appreciate him a lot and will only want to work with this advisor from now on. I Highly RECOMMEND him.

Review №99

2023-05-28 16:21:34

I leased my alpha romeo Stevio here and I would like to share the experience. The price I got is great since I purchased at a promotional period, and the car quality is also no issues. But the downside which they will never tell you is that they don’t want you to sell your lease car to any third party with an extremely high price floor when you are trying to sell your lease car before returning the car. My alpha romeo have just driven low mileage and is able to get some cash back if I sell to other dealership or CarMax, but their lease car policy is the deal breaker. So don’t lease your car here unless you have confirm that they don’t use the trick mentioned above.

Review №100

2022-12-16 07:27:42

Very transparent and customer service oriented! Was not made to feel rushed concerning my decision and they were able to answer technical questions concerning car specs/features. Great follow up communication and the team is quick to respond.Won’t regret buying from them. Had a good experience.

Review №101

2022-09-04 00:39:15

Jeff,sales rep, did a great job. Overall smart gentleman. However, I still have yet to receive my black rims that were promised to me at signing till this day. Im going on almost 45 days and have yet to receive a call back from anyone at the dealership. I made the mistake of trusting a mans word instead of seeing it in writing.

Review №102

2023-04-05 18:28:51

Yohana was my service advisor for my first service appointment for my Stelvio. It was a very pleasant experience overall. Yohana was professional and courteous.In the past, I have bought cars then had less than stellar experiences with the service department. I’m pleased that this dealership continues their excellent service even after the sale.

Review №103

2023-03-27 18:29:41

Im extremely pleased with their services and curteouse team members. As a luxury business owner myself, when Im on the receiving end of the transaction I greatly appreciate every attention to details and respecting ones time during the set appointment. During my last maintenance scheduled visit on March 9, 2023 my service rep Yohana went out of her way to explain all the required services and she provided superb customer service. I felt taking care of like a family member. She is absolutely amazing. Love Alfa Romero cars and their teams dedication to excellence. Sahar Masarati

Review №104

2023-01-08 01:12:22

We are very satisfied with the beauty and functionality of our recently purchased Alfa Romeo Stelvio. We appreciate that it was given to us sparkling clean. Our experience with our sales associate, Jeff, was a pleasant one. He is a genuinely nice person and easy to work with and attempted to get us all of the vehicles missing items. We are however disappointed that even though buying a certified pre-owned vehicle which undergoes a vigorous inspection and checklist which states it comes with two keys, unfortunately it did not. Jeff tried to find the additional key for us but was unsuccessful. We feel that the dealer should hold the person responsible who verified the checklist items being accurate and available for future buyers. Not to mention that this vehicle was previously leased, which means that it should have been returned with two keys or the lease holder would have been charged . What am I supposed to do with only one key? It will cost at least $300 dollars to program a replacement key. Toyotas and Nissan certified vehicles come with two sets of keys why not a certified Alfa Romeo. The dealership presentation and cleanliness does not seem to be up to what I would expect a Maserati/ Alfa Romeo dealer to be like. It gave more of a sports bar vibe with rundown chairs, loud music, and televisions. It was actually hard to communicate with our salesman. Other Lexus, BMW, Audi, Maserati, and Porsche dealers have comfortable clean seating areas with coffee and snack bars. It would help when you are spending hours there. We do appreciate the effort Jeff made to help us, but we would probably think twice before servicing our car there after not being able to find us the second key.

Review №105

2023-02-12 21:09:07

Frank is the best service adviser I’ve ever had. I’ve had nothing but positive experiences with Frank and Russell Westbrook Maserati. Having your car serviced, repaired isn’t all that fun. Frank has always let me know what is needed without any pressure. I’m out of warranty but prefer RWM for their service then going elsewhere and rolling the dice to try and save a buck or two.

Review №106

2022-10-17 20:30:02

After multiple phones calls I made an offer about a vehicle that was accepted. I made the drive to the dealership and asked for my point of contact. Her name was Liliana. When she made contact she didnt bother introducing herself to my family or I. She asked me how my drive was and that was the end of it. She showed me the car I was interested and I showed her what other 2 cars I was interested in looking at. For each car she handed over the keys and never engaged in conversation. Didnt ask me how the test drive was and didnt bother to give me any information about the cars. Usually car sales people will ask what is your budget, do you want leather seats, navigation, etc. Anyways I decided on getting a quote for the car I was now interested in and they wouldnt negotiate the sticker price so I left. Not one single attempt to keep me as a customer.

Review №107

2021-01-18 20:38:59

When I first got to this dealership it was very nice and the cars there were very high end. As soon as I stepped out of my vehicle I was asked if I needed help. I notified them that I had an appointment and located my sales person Jonathan. Jonathan was very polite and told me he was currently busy (since I got there earlier than my appointment time) but Vega could gladly assist us. Vega was really helpful since the beginning, we test drive the car I wanted and proceeded inside for the pricing. All the time Vega explained everything and the process was simple. When we got to the sales manager for our contract Danni helped us out. He definitely is the best. Took care of us and made sure we had the best possible payment available. This will be my third time buying a car and I can say it was the easiest and best price for my vehicle. Thank you Russell Westbrook Alfa Romeo team you guys are fantastic!! (:

Review №108

2023-09-05 02:14:35

Amine, was very professional and he did everything within his means to give us the best offer available. My wife and I are very grateful and satisfied with the results of todays business. Thanks Amine!!!!!

Review №109

2021-06-08 19:15:48

Easiest leasing experience in a while. Didnt have to go in until the deal was finalized, and we agreed upon a price in less than 30-40 minutes of calls and emails. Car was sparkling and ready. Andrew, my sales rep made it easy and the financing guy was great to deal with as well. Thanks for the great experience guys!

Review №110

2023-07-08 22:57:52

Beautiful car and wonderful service. I recommend Karim with 5 stars service

Review №111

2023-02-13 21:33:15

I have brought my cars for years to Van Nuys Alfa Romeo. I’m highly recommend Danny, the service advisor and Scott, the technician. I have been in excellent hands with both of them! I highly recommend them, especially if you need service for your Fiat ABARTH!

Review №112

2023-04-22 20:36:44

Hate coming here. Slow, always. Care packages rarely cover normal wear and tear. No included car wash which seems insane for a luxury dealership. Usually nice representatives though so I have them 3 stars.

Review №113

2022-08-18 20:26:04

I went to Russell Westbrook Alfa Romeo Maserati Fiat in Van Nuys to have my Alfa Romeo Stelvio diagnosed… it was telling me that I needed to have the transmission services and would not go into park! The service department office staff is very friendly and great at making you comfortable. The service technicians apparently really know their stuff too, and they got me on my way after only 20 minutes pay my appointment time and with NO charge!!I will most def be a returning customer. Thank you!!!

Review №114

2023-03-29 20:24:32

It was a good experience but I felt cheated out of a couple thousand dollars as they did not give a complete breakdown of the additional charges on top of the BASE price of the vehicle. There is no proof of any of it on the final sale paperwork. There’s a $2000 difference between what was being advertised & what was charged to me including it’s add-ons . I do not recommend.

Review №115

2022-09-03 14:12:33

Great experience all around. I never felt hurried or rushed. Highly recommend working with Karim. He walked us through the process and answered all of our questions. He was very friendly and professional throughout. I doubt Ill get rid of my new car anytime soon but if something came up I wouldnt hesitate to go back.

Review №116

2022-09-03 21:41:39

Great experience from the start. Richard was an excellent salesman. Gave me a great deal with no hardball tactics. We did everything electronically so all I had to do was show up, sign some papers, and drive off. Fastest and easiest car purchase ever.

Review №117

2023-02-07 18:45:44

I admit that this review is a result of my lack of due diligence, so I learned a lesson here. I drove a few hours to trade in and purchase a used car after coming to an agreement on a deal. After getting home I realized the hood and bumper were covered in paint chips. It’s something that can’t be detailed to fix, someone drove through a sandstorm or behind a truck carrying rocks.The vehicle was dirty when I arrived, even after speaking with the sales person about my intent. I didn’t think anything of it and was in a rush to make it back home. Again, my fault for not doing my due diligence. Anyhow, the damage was certainly not disclosed to me and the fact that it was one of the few dirty cars on the lot (damage not visible) waiting for a customer is highly suspicious.This is in addition to a damaged motor mount that I was luckily able to warranty through the manufacturer. I accept my mistakes, but I believe this dealership knew what they were doing.

Review №118

2023-02-10 21:11:51

I called to get warranty information and could never get an answer. I bet I called 30 times and left multiple voicemails. Buying the vehicle was not a great experience either. I’d recommend steering clear of this dealership. They live up to the stereotype.

Review №119

2023-05-21 08:40:02

Walked in already pre qualified and a check in my hand .Spoke with someone about a used 4Runner, the salesman said it’d be “ready for me “ the next dayI get there he’s busy. Understandable .Someone else shows me the carIt 1. Has a dead battery and won’t start 2. It was covered in tree sap and filthy from sitting on the side of the lot ..They get it startedI did like the car, but when we go to talk about numbers . ( the car is 37k mind you)They wanted to charge 9k!!!!! over the sticker price … trying to add on their dealer packages that include gps and lo-jack.Told them I didn’t need ANY of that..I just wanted the price +tax + fees and License, no extrasThey told me we couldn’t make a deal with meEven with my offer @ 40-41kThey said we weren’t event close .So If ur not looking at a breakdown, hand them your wallet, And love being taken advantage of .This is your place .

Review №120

2022-12-08 01:13:46

Great dealership. Max is a great salesperson that helped out a lot. Also Frank in the Service department has been a great help. They have made my experience amazing. Highly recommend them to anyone.

Review №121

2022-07-31 19:21:14

Just purchased an Alfa Romeo Giulia and couldn’t happier. The sales staff was great and the sales manager Petros was amazing. He made the whole process very easy. I would definitely recommend this dealership to anyone looking to get a car.

Review №122

2022-08-25 20:08:33

I purchased a 2019 Audi Q7. Before driving 2 hrs to the dealer, I asked if there was anything beyond normal wear and tear that I should know about. I was assured by the manager that the car was very clean. I was shocked when I arrived to find considerable scratches all over the hood, back door hatch and drivers side of car. The inside of the car was a mess, zero attention to detail. The interior could be easily cleaned. Just super surprised they would not have the car ready for me since I had made an appointment to test drive the car 3 days earlier…they knew an interested buyer was coming. The manager said the paint damage could be fixed for $500. I was so disappointed that I drive 3 hrs home (LA Traffic is brutal) without the car. After getting a bid to fix the paint flaws from a middle of the road body shop, it was determined it would be at least $2,500 to fix some of the worst flaws. I returned a few days later and received a $1,400 credit for the paint. Upon leaving, I asked for the 2nd key fob, only then did they say there was only one, but that another key fob could be obtained from an Audi dealer for $350. Disappointed, I left the dealer with the car. I love the car, but hated the buying experience. I have learned that there are NO aftermarket key fobs options available, they must be programmed at the dealer for $809!!! My financing and trade in experience were very good. I’d never buy here again.

Review №123

2023-07-11 06:24:44

I love Alfas...but this is not Russell Westbrooks anymore and the service was lousy. We left with no car. Two wasted trips and.then they sold the car we liked and kept raising the prices. A bummer experience.

Review №124

2022-12-20 15:21:14

If there was an option to give this dealership a 0 star rating I would. The one star listed will be dedicated to David in sales, because he is the only one who tried. Communication was horrible from their sales team, they almost make you feel as though you are getting scammed because they cannot get the paperwork in order, they always say that they will put someone in contact with you and never get a returned phone call. The sales team does however know how to text, they just do not follow through with anything they say they will do.TERRIBLE EXPIERENCE! I will NOT return, NOT recommended.

Review №125

2021-12-31 21:17:13

I was greeted by Jacky in the service department as soon as I arrived. She was very friendly and said my service would take approximately 1.5 hrs. They offered to order me an Uber if I didn’t want to wait at the dealership. My options were to go home and work or to sit on their comfortable couch in their waiting area. I went with option two. Less than an hour later my complimentary full service was completed and I was on my way. Great service experience.

Review №126

2023-03-27 22:09:10

Be careful, the dealership is a joke. They scammed me, never cared to fix it. The lady who intentionally altered my contract to get more money from me, still works there. Management ignored my calls, they never returned my money. So basically, after I signed the contract and left the dealership, the finance manager altered the contract, sent a new fake contract to the bank with higher amount financed. Cheaters abs scammers!!!

Review №127

2022-05-13 22:11:06

Richard Notice really helped us find and purchase our Maserati Ghibli. We had a great experience.

Review №128

2022-12-09 05:41:35

Danny is the best! I really like working with him, he is very responsive and listens carefully to each concern. He has follow thru even when the news is not what I want to hear.Honestly, the whole team of service advisers are very friendly and helpful. Always smiling and joking - they must like working there which is a good sign.

Review №129

2022-06-30 23:34:08

My dad and I had a great experience at Russell Westbrook a few days ago. We were immediately helped by Jeff who is a great salesperson. He wasted no time and was quick to help us find what we were looking for and was helpful and honest about the car itself. He sold us a great giulia which I’ve had a great experience driving so far. My overall time and experience at russel Westbrook was a 10/10 and would highly recommend to anyone looking to buy an Alfa Romeo.

Review №130

2023-04-06 20:07:44

Carla helped me switch to a new tire that needed replacing extremely fast. Tire arrived the next day and was fitted in under an hour. Exemplary service and customer service. Thank you!

Review №131

2021-01-10 20:00:46

My mom and I went to the dealership because the lease on her vehicle was up. The staff was very friendly . They offered us some water and a comfortable place to sit because we all know when you purchase a car it takes a while. Our sales guy Luis was super nice. He went the extra mile to make sure my mom got to car she wanted. Evelyn was the nicest one. She had the patients to answer my moms questions. She took the time to explain everything to my mom which made her feel really comfortable.

Review №132

2023-05-27 02:36:46

Went In with a trade in and came back out with my new favorite vehicle. Thank you Nestor for the great service.

Review №133

2023-03-21 17:48:42

I continue to be impressed by the service department at Van Nuys Alfa Romeo. The customer service and friendliness exceed my expectations for any dealership and its service department. Yohana is knowledgeable and very straightforward with vehicle concerns and service. Very clean environment.

Review №134

2023-06-30 12:52:40

Great customer service every time. They never try to push any services on you yet they always check everything and make recommendations for the near future if necessary. Johana is a great helpful person. I’ve never had anything but a good experience in the past five years.

Review №135

2023-04-08 23:09:41

Review №136

2022-10-21 20:32:31

The parts & service department at Russell Westbrook Alfa Romeo is unparalleled. For three years I have continued to get my Fiat serviced here even though I don’t live nearby, because I always have a great experience and the consultants are super friendly and go above and beyond to get issues resolved quickly (thanks Danny and Frank!). I highly recommend getting your car serviced here.

Review №137

2023-04-27 17:18:31

I wanted to see a used car, I called and they said it was ready to view,I drove hour and half to see it, turns out its still being serviced to get ready for sale so not available for viewing.They said they will call me so that once its available, I can take a look at it.I get an email from third party saying vehicle is sold.If you are looking to get a car from here, make sure they have the car and call ahead.Trash service.

Review №138

2022-05-25 02:08:31

Frank the service manager took care of me and went above and beyond to check my vehicle and kept me informed throughout the process. He couldnt of been nicer or more professional. Ill be sure to frequent Alfa Romeo Van Nuys even though I live an hour away due to the exceptional service Frank and the service department performed for a repair and check up.

Review №139

2023-02-27 17:05:30

Daniel is an excellent representative of Russell Westbrook Alfa Romero Maserati he makes sure I’m provided a loaner when work is being done on my vehicle. He also is handles request expeditiously, which is a breath of fresh air from other dealerships I have dealt with in the past.

Review №140

2023-01-14 23:47:23

Overall the buying process was your standard dealership experience. I bought a used giulia and the car is great but they sold me a car that had scheduled service expired and one faulty headlight. I didnt notice on the test drive but i expected the car to be completely sorted out. So now i have to schedule an appointment to my nearest alfa dealership, which is a two hour drive, and pay for the maintenance. My guess is they didnt want to do it because it was 30,000 mile service which requires swapping out the spark plugs. Plain lazy and i expect better from a dealer that sells high end cars. Also they wouldnt sell me the car without dealer aftermarket add ons. I understand dealerships need to make money but at least offer things that add value for customers...nitro fill tires on a street car is a complete scam( barely worth if you plan on tracking a vehicle), paint protection was wayyy overpriced as well the gps tracking.

Review №141

2022-03-17 00:00:49

This is my 3rd 5 STAR review…the first was when I bought my Dodge Ram 1500 back in October of 2021, the second was when I needed a small warranty repair done same day and they fit me in…this review shows great follow up even after 5 months…I had purchased an extended warranty for my truck but just happened to be going through my paperwork and noticed that the warranty was written for the wrong kind of policy…I had bought a mechanical policy but it had been written up as a technology policy…while I do have a few features, I don’t have the advanced tech and thus, this policy was quite useless to me. What I needed was the mechanical for the truck. So I stopped by and spoke with Dan in finance and he understood and said that from time to time the wrong one gets entered at the time of purchase but they’d help me to resolve it. Cut to a day later and their great customer service rep, SWAN wrangled EVELYN, their head of finance to rectify the situation, write the new contract and get me exactly what was intended in the first place. They could have dodged me and said it was my fault but they took responsibility for the error and pleasantly and efficiently solved the issue…very impressed with this level of professionalism from sales, to service and now finance…this dealership will always have my business. Thank you Swan and Evelyn for all of the time and attention!!

Review №142

2022-11-13 17:44:55

Pressure sale when it was not needed. No communication after purchase. Lots of problems getting the final deal and application completed, final purchase price kept changing. Picked up the vehicle in CA with no problems other than no documenation to drive it home legally. Had to get them to text me documention. Then tried to get a simple question answered proved to be too much work for them. They could care less about their customers after you purchase the vehicle. On top of all this, they still have yet to close out my trade in with my bank!I would not recommend this dealership to anyone! RUN AWAY!

Review №143

2022-03-31 20:12:06

Weve had several excellent experiences with Russell Westbrook and just got our second car there. We drove 2 hrs. just to work with them. The team is fantastic and have worked together for years, which says a lot. They listen and dont BS you. We have been extremely happy with them and will continue going back.

Review №144

2022-12-02 22:21:11

The sales rep was not honest. I was using the Costco Auto Buying program and was told by the sales agent they did not have the Costco sheet. The price was higher than expected. I stated I did not want GPS but was told the dealer already had it on the car. I paid a $1000 for this only to find out it was an option and subscription service. I should have walked away from the beginning.

Review №145

2022-01-24 23:08:34

Josh was awesome to work withI have bought 8 -10 cars over the last 10 yearsAnd this was the most efficient deal!I had to travel 2.5 hours to their dealership,sinceWe don’t have any Alfa Romeo dealerships close by. We negotiated via email, and josh was true to his word . Pricing was great, and no pressure sales !He even threw in some Alfa Romeo merchandise for my teenage daughter .Highly recommend, and will buy from them again

Review №146

2021-05-18 22:49:37

Special thanks to Michael Earl at Russel Westbrook’s Alpfa Romeo- I liked him from the moment he greeted me. He was very honest and direct. He got me the price I needed and the financing very quickly. My vehicle was a corporate purchase, so I highly recommend Michael and his dealership if you’re looking for a good deal and great service. Props to Dan Orel, the finance guy too. I love my new car. Definitely will be back again.

Review №147

2022-01-30 22:12:34

5 Star Service all the way, consistently. From the moment I rolled down the window and communicated with the service agent, it was a satisfactory experience. Daniel Cerna was assigned to me for my visit. He was so professional and knowledgeable, and talked to me on a level I could understand. Such a great asset to the company. I also came across Elizabeth. She was so customer service driven and helpful. A great experience. Keep it up !!!

Review №148

2022-08-15 17:44:42

I live out of state and was interested in a vehicle but changed my mind because one of the sales manager was very aggressive and ran 5 credit inquiries with different banks without asking me causing my score to drop - 20 points. He didnt even ask for permission. I even asked him to stop running my credit and the following day another inquiry showed up. I have a credit alert setup thats how i knew. Anyway be prepared to take a hit on your credit report and deal with aggressive sales people. At least I did.

Review №149

2022-05-14 20:47:12

Richard Notice our salesman was very professional and made the process super easy. Richard was great with communicating with us and made the 2 hour drive to this facility worth it. Mark in finance was also great everything was done in a timely manner. They were giving me better APR rates than my bank.

Review №150

2023-05-03 20:06:24

I bought my car here I only go here for Servicing. Yohana in service is the best ever. Ive had my Alfa Romeo giulia for almost 2 years and shes the best person in service. Very detailed oriented!

Review №151

2020-05-31 00:05:18

I contacted the dealer on Saturday via phone and right off the bat Jonathan Olvera was super helpful and informative while booking the appointment to discuss the cars and incentives theyre offering. Jonathan and his manager Dan Orel greeted me and immediately started helping locate the model.I really appreciated it when their advertised special is immediately honored, and straight forward negotiation process. Jonathan also worked diligently to help me locate the car I was looking for and went into great detail the functionalities in there.Having this sort of transparent car buying process is what sets them apart. Each of the itemized costs are properly explained on this lease deal. Most importantly I was confident in the process and had little to no doubt.I would definitely recommend this dealership and if I were to purchase an Alfa in the future, Id return to Russel Westbrook.

Review №152

2021-06-14 01:19:11

The only person responsible and helpful at the dealership is Evelyn whos the finance manager. Ive bought cars in the past but havent experienced anyone treating the customers like this. No communication during the process and no response to emails, phone calls or texts. The SUV I bought had 600 additional miles between the time I bought it and when it was delivered. The car interior wasnt cleaned before sending, it had coffee stains. Wouldnt recommend an online purchase.

Review №153

2023-04-06 20:23:05

I went in for an oil change service was fast. My check engine light was on they wanted $269 just to see why the light is on. I thought that’s way to much money to pay for a check engine light. I was already paying over $200 for the oil change.

Review №154

2021-11-08 19:25:21

Frank from the service department truly represents customer service and has amazing work ethics when it comes down to me and my Alfa Romeo.I always feel comfortable to reach out to my dealership and service department of how well they take care of their customers. My car runs amazing and will continue to be running perfect due to the service team at the Russell Westbrook Alfa dealership. Frank always follows up with me and reassures me my car will be prefect like always. Definitely will be continuing with Alfa in the following years. Thank you always!

Review №155

2023-04-12 20:52:40

I brought my car for its second service, and everyone is always helpful and makes my experience easy and smooth. Definitely recommend this dealership if you own or want to buy an Alfa Romeo.

Review №156

2023-03-01 21:19:53

Might have been the best experience I have ever had buying a car! Very fast approval and delivery of my vehicle. I will definitely be a repeating customer

Review №157

2022-02-10 06:30:06

Yohana greeted us as we checked in for our appointment. Friendly, knowledgeable, efficient, thorough…. We were dropping off a Fiat e -vehicle. The car is 8 years old but new to us so we had questions which were all answered. The vehicle was serviced and returned to us with a full charge. We were going to be late picking up the car so Yohana arranged for me to pay online and get our key and paperwork from Patrick in the Sales office. We are very impressed with the service we received.Thank You

Review №158

2022-01-01 21:44:48

What can I say, I’m a huge fan of Russel Westbrook DealershipThis was my 3rd time leasing with them. RJ our salesman and Patrick our Sales manager were so nice, informative and pleasant to work with.Exceptional sales, service and a seamless transaction. They both made the entire purchase experience a pleasure. I would highly recommendthis dealership to anyone looking to purchase, or lease a vehicle.

Review №159

2023-05-09 15:37:21

I wish I could put 0 to the car service and customer server, and one special 0 to service manager named Joe. I took the car to the service becuase of an issue but they also changed my oil when it was not due and only informed my after it was changed. Now they ask money for the next change. Very unfair way of treating customers. The employee was initially lying that I requested the oil change.++ UPDATE++Eventually Van Nuys Alpha Romeo changed my oil without charge. They also provided me Uber for the commute. Thank you and special thanks to Swan Kim - Sales Operations Manager, for handling it. I am going to change my stars to 5.

Review №160

2023-08-07 21:21:33

Amine is the best guy in the world with a great customer service and a lot of knowledge

Review №161

2022-06-06 20:53:54

I have recently purchased a vehicle from them. The sales and the contract team were patient and very helpful. Mainly their finance director Evelyn. Thank you for going out of your way to assist the customers better. The vehicle stock and pricing is next to none. They were very polite from the start.I initially gave them a 5 star rating but I had to edit this review after a month. It’s been two months I bought the car from their dealership. They haven’t provided me any documents required for dmv registration. I tried multiple times reaching out to their business office and dmv person. But he always lacked information and has been diverting my calls.I was offered the ELO GPS service and has paid few thousands for it. I haven’t received neither an email nor any information from their side about activating the app. I wish they maintained the same zeal of customer service after the vehicle is purchased too. Poor service, didn’t expect this from Alfa Romeo dealership.Update :Evelyn called me the same day and helped us to resolve the issue quickly. Waiting on the final documents, but I think she is on top of it. Thank you Evelyn!

Review №162

2022-02-16 21:36:40

Amazing and professional service. Outstanding customer service. By far the best dealership I have ever had the pleasure of doing business with. I came from the Bay Area California to LA because I heard about how great Russell Westbrook’s dealership was and they didn’t disappoint. If you need a car look nowhere else but with Russell Westbrook.

Review №163

2023-03-12 22:40:12

I took my husbands Stelvio in for a service and was lucky enough to have Yohanna Carpenter as my service consultant. Yohanna is polite, professional and friendly. She took the time to explain things clearly to me and made sure that the service was done thoroughly and in time for me to zip to an appointment. I so appreciated her care and kindness (including giving me a tea bag to make a cup!).

Review №164

2023-11-08 02:28:49

Yohana has excellent managerial skills and embodies friendly customer service. Would highly recommend her to help family or friends.

Review №165

2023-02-19 22:23:17

Yass was great from start to finish. I got the exact car I wanted with the best price. I highly recommend Alfa romeo in Van Nuys. This was the 3 rd time buying a car and definitely will go back. Highly recommended.

Review №166

2022-07-30 01:26:07

I’ll give 2 Stars. Because attention needs to be directed towards a very important issue there at Russell Westbrook Alfa Romeo & Maserati. Our Initial experience with Russell Westbrook Alfa Romeo started off well, while we were still in the process of choosing and purchasing a vehicle. After purchase however, the salesman who sold us the car quickly turned his back on us the following week after we discovered a few concerns with the vehicle and requested to bring the car in for a look-over. Saying, “I’m too busy right now with new customers.” Not the best response you want to hear, having been a new customer just a week ago. However, we took initiative and brought the car in, without appointment. A man name “Swan” was beyond helpful. Complete customer service with Swan (hands down). Last I hear, he’s moving up the ladder there at the dealership. Congratulations Swan! Pls show the rest of your guys what customer service can do for business.

Review №167

2022-01-27 01:10:46

Amazing service! Fast, clean, friendly! Great selection of high line cars and more. Traded in my Audi got a new one all in a few hours. Will definitely go back when I get my next rig. Whiskey Dave

Review №168

2022-10-06 21:52:37

Yohana is the best! I had an issue with my Fiat but my daughter brought it in because I was busy taking in another car to another dealership. I had called her to give her a heads up about the issues with it so my daughter didn’t have to. She took care of everything and called me about what was wrong with the car. I approved what needed to be done and had the car back the next day. Yohana was very professional throughout and concerned about my other car I had to take in. She’s very caring and compassionate to customers, makes coming back a pleasure.

Review №169

2023-06-13 16:38:51

Karin was on top of my choice of vehicle. Jeff was good at explaining finance options and warranty choices. Both worked to answer my questions and concerns.

Review №170

2021-06-21 17:06:54

I recently leased a Guilia from Russell Westbrook, and it was SUCH a painless experience. I really appreciated the efficiency and consideration we were given. We were in and out in about 3.5 hours, which included 2 test drives. Lilia was FANTASTIC. We didnt sit there for hours haggling, which is what I hate about getting a new car. Lilia really took the time to get to know what I wanted, and then gave me a quick tutorial on the features of my new car after all the paperwork was signed. I definitely had a good experience here, and would highly recommend this dealership.

Review №171

2022-01-24 22:11:20

Just purchased my second car from this dealership. The staff is always super pleasant and easy to work with. They really care about their customers and treat returning customers like family. Brandon and Sami made sure I left with a great deal.

Review №172

2021-06-01 01:30:59

Jonathan and Patrick were so helpful in my car search! I had been to a few dealerships looking for the perfect vehicle and they were able to get it shipped so quickly! They were both super nice and helpful with all my questions! I was able to test drive a few vehicles and felt very confident with my purchase!!

Review №173

2023-05-09 21:16:49

This team rocks! great communication and service. Carla is the best.

Review №174

2023-02-02 21:15:25

Frank has been great. Takes care of Maserati Quattroporte really well. I’ve had great service and care. Trust them to handle the issue you’re having the first time.

Review №175

2022-07-14 20:55:53

I took my car in for service and Frank gave me top-notch service. He checked my service record for me at O’Gara, where I bought my Stelvio (they no longer sell Alfa’s). They discovered a very expensive oil leak- under warranty thankfully. So they got me a rental while they fixed the car. The process was seamless. Service and communication were both great. Happy to have a new dealership I can trust!

Review №176

2023-05-21 21:25:36

Everyone is really nice to work with and wants you to be happy. The weekends are a little long to get into finance. If you like a car get it because it will be gone!

Review №177

2020-03-02 02:35:39

My husband and I came in to look at the Giulia, Alfa Romeo. We have had our fair share of experiences at dealerships... Alfa Romeo in Van Nuys was one of the best experiences we have had. The moment we walked in we were greeted by Jonathan. Right away he began showing us the cars we were interested in. He took his time to show us all of the details without rushing us. When it came time for numbers, he worked hard to get us to a payment we felt comfortable with. Which hardly ever happens at dealership.We met with Aram, the finance manager who was just as nice and pleasant to work with. The overall experience of purchasing this car has been absolutely great. I HIGHLY recommend this dealership.

Review №178

2022-08-31 20:26:50

Yohana is an EXCELLENT service advisor. I took my car in today and she was so kind and patient and truly listened to the issues I was having, then addressed every single one and explained things in a way that really made sense to me. As a non-car person, this really never happens and is so very appreciated! I live near the Santa Monica dealership and will make the extra drive to come to this location from now on because the treatment is night and day. Thank you Yohana, my Giulia feels brand new :)

Review №179

2021-01-11 02:08:00

We scheduled an appt for 1/9/2021, Paola was so helpful soon as we got there, her customer service was on point very professional young girl with lots of knowledge of the vehicle I was interested in. We end up test driving another vehicle that I loved! We were there for a few hours, she made sure we were taken care of. Mark In finance was also very nice and explained everything politely. Paola also helped me connect my phone to my new car and navigation she answered other questions I had adequately. Overall my experience at Russell Westbrook Alfa Romeo was pleasant, Thank you so much for helping me Purchase my beautiful car! 😁

Review №180

2022-07-07 00:51:41

Great teamwork! Frank helped us recently with an AC problem in a 100+ heat. The part was not readily available and we needed to wait over the weekend for it to arrive. “No worries”, Frank said, “we’ll get you a rental car while we are waiting for the part.” Sure enough, our weekend with friends was saved in style! The part showed up early in the week. The AC was taken care of. Thank you very much Frank and the whole team! 👍

Review №181

2022-11-04 16:52:12

Elizabeth was super awesome. She went above and beyond to take care of me despite my traveling from San Diego and experiencing problems on a Saturday. I’m truly grateful for her care and making me feel like the #1 priority.

Review №182

2022-08-01 12:55:56

Had a wonderful experience working with Petros at Russell Westbrook. He took the time to answer all of our questions and worked hard to get my wife and I into a new Alfa Romeo for a much better price than we were being quoted by other dealerships. Thank you to Petros and everyone at Russell Westbrook for an excellent car buying experience

Review №183

2023-01-07 21:06:28

Wonderful experience I had today here with Julie Wang and Kurt! They helped me get out of my super old Chevrolet Traverse, and now I’m going home with a very sick Mazda CX-5! Definitely going to recommend my peeps and fam to this place, thanks again team for all the help!

Review №184

2020-02-24 09:44:46

Where can I start ?The Russell Westbrook Alfa Romeo of Van Nuys is amazing. I was car shopping for a while now but could never really get a good deal. I tried calling so many different places but when I finally called this one, Jonathan answered and helped me out. He understands where you sit and what you want. We communicated for about a week and then decided to come in when we got to a deal of our likings. The finance lady also helped me out and made me feel at ease when it came to the paper work, I think her name might be Evelyn but I kinda forgot haha. Anyways, I have a car of my choice for the my budget and I am extremely happy.I highly recommend this place. Great customer service. The moment you walk in the door they greet you, offer you a seat and some beverage. Everyone walks around here with a smile and is ready to get you in the car you want.For Jonathan, thank you again for helping me out. Pleasure doing business with you. You treat your customers with a ton of respect and know how to handle your business well. Keep it up my man ! If you are looking for a car from here give them a call and ask for him. No disappointments. 1000% guaranteed.

Review №185

2022-09-14 20:03:54

The best dealership ever! From the start Swan and Sami were amazing. I’m so excited to be driving myNew car!My finance manager Alondra was able to work outout a good deal to include my maintenance and incidentals. It’s nice to know that I don’t have to worry about much.If you haven’t already, you should consider Alfa for your next luxury car. It’s so much better than the competition.

Review №186

2022-03-12 22:45:39

Buying a car here was great, they helped me get into a really nice Alfa Guilia Ti despite my credit. However the service department is not great at all. Took my car in for a simple headlight swap and ended up with a chip on my front bumper that they claimed was already there. I mentioned a few chips on the hood asking about their 3 year paint protection plan. I’m 100% sure I would have noticed this chip prior to getting it serviced; asking hey would you guys be able to fix this chip the which was biggest one on there that would have been marked down on the walk around prior to the vehicle getting serviced. Advisor claimed that he noted it was there already, border line rude and defensive saying my technicians wouldn’t do that we are professional not even letting me speak. Not to mention they didn’t even put the bumper back on right proving that they were rushing to get the job done. Definitely a terrible experience and will be getting my vehicle serviced closer to where I live.

Review №187

2022-08-01 03:15:46

Went in due to needing a new car since I moved back out here. Spoke to someone their I believe his name was Jeff. One of the best experiences I’ve had shopping for a high ticket item. Actually was interested in what I had to say instead of seeing me as another sell.

Review №188

2022-12-02 07:17:43

Many thanks to Karim Darcuiel & the entire Alfa Romeo/Maserati sales team for getting me into the car of my dreams! Karim was helpful, patient, and thorough! From the initial point of contact to the delivery of the car I was met with professionalism, integrity and an overall great dealership experience!

Review №189

2022-02-10 03:13:52

I came to buy a 2022 Ford Maverick. I showed up without any appointment and Max helped me. Max was awesome!! There were zero issues and Max made the sell so easy! Max had my 2021 Explorer appraised and max got me more money than carmax offered! Max even got $500 taken off the trucks price! I really appreciate Max and his hassle free attitude! He made buying a car easy and fun!

Review №190

2023-03-14 01:07:42

I had my third amazing experience at Russell Westbrook! I had an emergency light turn on and I contacted Yohana . I live 26 miles away from the dealership and she recommended that I tow my car in . Yohana said not to worry about an apt because it was being towed and she would get the car in . Yohana and her team repaired my car on the same day ! Everyone on the team has been so helpful and friendly . Thank you again for making such a stressful situation so much easier . Yohana and her team truly are the best !!

Review №191

2023-04-17 06:11:37

The car sales price is never correct, and they never honor the prices of what you can find online. You will be facing extra hidden charges. Which are the following: ELO GPS $1,899, 3 Year Paint Protection $1,699, and my favorite is Nitrofill $399.

Review №192

2021-05-16 05:34:54

Great experience ever! I was working with Ada from sales support and she directed me to the right place. She mentioned how a test drive was necessary since I was transitioning from a Honda to an Alfa Romeo and she wasnt lying! I test drove the Guilia and my wife did too that we ended up getting 2 cars from them. Really happy and would definitely recommend.

Review №193

2023-05-21 20:19:59

Danny and Frank the service manager and staff goes above and beyond to make sure you are satisfied! I have referred all my family and friends to purchase from Van Nuys Alfa Romeo. I love coming.

Review №194

2022-02-25 21:12:58

The Giulia Ti was brought in for the annual oil change and inspection. Because the mileage was under 9500 miles, we were offered the briefer, less expensive service option. The entire service was completed in about an hour and the experience was relatively easy. The rep was courteous and helpful.

Review №195

2019-10-02 00:16:18

Most amazing experience ever! Danny was so kind, super smart and helpful! He found me an upgraded car and exceeded my expectations. Aram in finance was also the best! They changed my opinion on the car buying experience. I highly recommend this dealership and these guys.

Review №196

2022-03-29 00:51:15

Do not buy a car from this dealership, they do not treat you like you should. They make buying a car a headache, terrible at answering the phone, terrible on updating you with paper work, terrible with customer service. I call on a Monday and did not receive a phone call till Wednesday afternoon after signing and sending the money for the car. The car I ordered did not arrive in time for my wife’s birthday, all because the guy who sold the car quit the following day.

Review №197

2022-11-04 20:34:14

Sales person was wonderful, worst finance manager very arrogant, not professional. Lied for a sale, did not take our time in consideration. People in sales should know 1 bad experience 100 people will find out, 1 good experience 2 people will find out.

Review №198

2021-07-18 23:01:50

Hands down the easiest car buying experience ive ever had. I didnt have to wait for hours of going back and fourth to get what I wanted. I worked with Sami, Mark and Swan. I literally spoke to them in the AM and by noon walked into the dealership to purchase my vehicle. It took less than half an hour and done. I will be referring my friends and family for future car leases/ purchases. Thank you guys so much, I am forever grateful and love my Giulia!! Best car sales team in town :)

Review №199

2023-03-20 20:29:05

Scott the mechanic took the time to walk me through his findings and solutions. Very knowledgeable. Front desk staff were extremely friendly and courteous and made me feel welcome.