Valvoline Instant Oil Change in Orange
Categories
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Oil change service
Location on the map
Orange, Orange County, California, US
Phone: +1 714-453-4350
Site: https://store.vioc.com/ca/orange...
Edit info
Site: https://store.vioc.com/ca/orange...
Opening hours
- Monday:7:30 AM–7 PM
- Tuesday:7:30 AM–7 PM
- Wednesday:7:30 AM–7 PM
- Thursday:7:30 AM–7 PM
- Friday:7:30 AM–7 PM
- Saturday:7:30 AM–6 PM
- Sunday:8 AM–5 PM
Total reviews rating 4.4
193 Reviews for Valvoline Instant Oil Change 2024:
Review №1
2024-06-28 20:22:04Ive been a loyal VIOC customer for 20 years since I worked at one myself, but I wont be back to this locationThe car in front of me took 40 minutes. All 5 topside employees standing around laughing.Tech confirmed I had oil pressure when my engine was still off, then showed me the oil level after walking across the facility with the dipstick (allowing oil to run up the stick). Never touched the air hose, but told me he inflated them all to 38 as I requested (see second pic).Will not be back.
Review №2
2024-05-26 01:28:24Today (5/25/2024) I went in for an oil change, and when I got home to double check the oil it looked like I didn’t even get an oil change. The oil was still dark. I was also recommended to switch out the air filter in which I said no. When I opened my hood the first thing that I saw was an open air filter box. I get my oil changes here at Valvoline and unfortunately this was the second time this happens.
Review №3
2023-03-25 01:41:09They seemed cool and loved it! I brought my own oil and filter and they charged me about $53. However, that guy was shocked when he saw how clear the oil I brought was. Plus my car is lowered and was able to fit on the one all the way to the right coming in for my S2000!
Review №4
2024-04-30 15:51:21I usually come to this place all the time and the people I have come in contact with are usually very nice. But today, I had a young lady her name is SAMANTHA, right off the back she was rude, not very approachable!. As soon as the next car pulled up beside me, she changed her attitude and was completely nice to that person. When she came back over to me, her attitude then dropped again more like she was annoyed. Then went it came down to charging me, i had told her before the work started that I had a Groupon. After the work was done, she said I had to pay again because my oil i got on Groupon didnt match the oil they put in. I said, okay well were you guys supposed to check before doing all that? She just said yea well you didnt say anything I DID BEFORE HAND. She completely flipped her hair and more attitude came out. Girlfriend, you are not meant for customer service!
Review №5
2024-05-26 03:28:32Quick service, yes. But less than professional. The trainee tech had trouble removing my air filter and damaged the fasteners while another tech looked on. A questioned them about it before they closed the hood, and was told that the fasteners were OK, dont worry about it.
Review №6
2024-05-05 07:46:46People always say this place is expensive. Its not. Just say no to the upsales. I got my oil changed, fluids replenished, tires filled and checked, and battery checked, all for around $60. Way easier than taking it to the mechanic.
Review №7
2024-02-20 08:54:53Both of my experiences with two different cars were great I didnt have to wait but 2 minutes before I was being guided into the bay never had to leave my car while the checked fluids lights and belts plus filter never tried to forcefully up sale me and I was able to use a 10 dollar off coupon they also use brand name oil not cheap stuff everything was done in 15 minutes
Review №8
2024-03-31 00:35:43This place is pretty awesome. Pretty chill people, informative, didnt push me on their up-sale and they were fast and efficient . If youre like me, you dont have much time, always on the go, then this is the place.I will be back for sure.
Review №9
2024-03-25 16:39:41In the middle of getting my oil change they informed me that they couldn’t put my skid plate back on because it was missing screws. Apparently I had 6 of 8 screws missing according to them . If I was missing that many screws my skid plate would’ve been dragging under my car which it wasn’t. So something doesn’t add up because if I was missing screws why would they take my skid plate off to begin with knowing that they wouldn’t be able to put it back on. They didn’t have an answer for me when I asked why would they insist on removing the plate and doing the oil change before telling me prior to removing . So they just put my skit plate in a bag and gave it to me and told me that I could go buy another plate or more screws and they could put it on for me . I had to go to the car dealership after my oil change and buy 6 screws which were $6 each and have somebody else put my skid plate back on because I was not in the area anymore.I would hope next time they come across this situation with somebody else they inform a customer FIRST that if they remove something they will not be able to put things back on
Review №10
2023-07-08 01:07:08Okay service in that the guys seem to be more interested in each other especially with the girl than the customer. No greeting or break down of pricing my attendant is just boom boom boom done. No its not I want to know what Im getting and what Im paying for, but not even eye contact from this guy or anyone else. Might suggest some customer service training less joking around with each other, no offense but dont really want to entrust my vehicle to a bunch of jokers, thanks