Presentation on Map Reviews Nearby

Universal Appliance and Kitchen Center in Studio City

4.3 (78) 12050 Ventura Blvd, Studio City, CA 91604, United States

Universal Appliance and Kitchen Center image

Categories

Appliance store
Home goods store
Kitchen supply store
Outlet store
Plumbing supply store
Refrigerator store
Washer & dryer store

Location on the map

Studio City, Los Angeles County, California, US

Phone: +1 818-755-1111
Site: http://uakc.com/

Opening hours

Monday:9 AM–6 PM
Tuesday:9 AM–6 PM
Wednesday:9 AM–6 PM
Thursday:9 AM–6 PM
Friday:9 AM–6 PM
Saturday:9 AM–6 PM
Sunday:11 AM–6 PM

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Total reviews rating 4.3

78 Reviews for Universal Appliance and Kitchen Center 2024:

Review №1

2020-08-20 18:54:14

The short review is that both the sales staff (Shahan) and installation crews/techs (4 so far!) we have dealt with are incompetent, lack knowledge of the products they sell, or service, and are indifferent to customers. This has been the singular worst experience weve had with any high-end retailer. 3.5 months, $15,000, countless calls, texts, emails and scheduled installs later - we still do not have a completed kitchen of appliances.We have recently moved from out of state, purchased a house in which we completely gutted and remodeled the kitchen. We knew exactly which appliances we wanted (GE Monogram), based on friends and family members experiences and feedback on the internet. We searched for the nearest authorized dealer and GE Monogram website came up with Universa as the nearest dealer. We ordered the appliances, which was a bit tedious, but not awful. Everything thats happened since has been a massive headache. Damaged products, missing parts, improper installation, 4 installation attempts and its still not complete. We ordered the appliances on May 12th, paid over $15,000 and still do not have correctly installed appliances.

Review №2

2024-04-22 21:29:09

This place is so unprofessional. It has been over one year that I placed my order and some of the parts are not here yet and they don’t want to refund me. Don’t use this place. It’s very unorganized and the representatives keep quitting. Beware.

Review №3

2023-03-21 02:29:22

Despicable company. Almost all the appliances, they sold me were almost two years sold ans New. Don’t buy from them! As you can see simply, I’ve had to go through so much (took 6 months) for a credit of the dishwasher that was never delivered in the original order and the products don’t work correctly as new ones should. I’m still working with the credit card company they are reviewing what you sold me because you’re not following your return policy. Also you did not contact for a return at all. As I stated multiple times, please take your product. It is here for your pick up and you just ignore me, I’m happy to pay restocking and return but I’m ignored. You said I had to keep the items, call the manufacturer, and they are all broken after install.I did not sign for delivery.Everything was sold online.Everything stopped working correctly immediately after I received the products. You ask them to refund your money or take them back within the 15 day policy, they will ignore you and do not take them back and then they will tell you you have to refer to the manufacturer. Also I was here and the technician did not show. I’m required to be working during the day and can’t keep taking off when your tech doesn’t show. They’ll say stainless steel appliances are special order, which they are not and on their website it says that stainless steel appliances are not special order. My dryer was white which is the standard color also. My family and I have rehabbed over 50 units and never had this kind of problem with other stores and their appliances. Sad they’re in business and I was trying to help a small business and they make others look bad. Go to Costco they stand behind their products. I’m happy to produce all emails with this communication.It also has taken 3 attempts for you all to credit me for a dishwasher you never delivered originally and took over 10 months to get.

Review №4

2020-05-14 22:42:43

We have been dealing with Movses at the Studio City store for many many years. We wont go to anyone else. He hung in there all the way through the delivery. We really appreciate him as a friend and a great sales person who keeps his word!

Review №5

2023-10-16 06:54:51

Best selection, best prices, best service. The best compliment is a repeat customer, and we always get our appliances from UAKC, its where its at. White glove service A-Z. Movses always makes sure we get exactly what we need with the best deals and awesome service. Even when we changed dimensions, the guy that never fails came through and made the switch happen seamlessly. Go see Movses at UAKC, hell take care of you. Thanks 🙏🏻

Review №6

2023-05-23 17:40:33

Very happy with our purchase and installation from Universal Appliance and Kitchen Center. Dennis was wonderful to deal with throughout the entire experience. He is extremely knowledgeable, communicative and helpful. His team was great too - thank you to Dyana for the great communication as well.For any future appliance needs I have, Dennis and Universal would be my first call.

Review №7

2023-08-04 01:16:06

UAKC Studio City Customer Service and Sales People are UNPARALLELED! I have been purchasing from them exclusively for years. Their team will climb mountains for you. Literally, they loaned me their lunchroom fridge for a week when I had no other option (long story)... WHO DOES THAT!!?? They do! Theyve given me their cell numbers, checked in after service calls even months later to see if everything was still okay... Who does THAT? Universal does! And especially a huge shout out to Manager Maida who rocks big time. Her personal approach has built a long-term relationship. I will never buy stuff anywhere else! Also, their repair team is the best Ive ever had - they know everything. I have never been disappointed!

Review №8

2023-07-27 19:26:10

Someone at this company is using stolen credit cards and swapping clearly doctored invoices on fraudulently purchased items. Management seems unwilling to resolve the situation, so youre getting a chargeback from my credit card company.Explain to me how the item on the invoice, MK2227AB, lists on your website at $79 and my invoice says $429 for qty: 1. Something crooked is going on in your warehouse.The weight of the package doesnt even match whats on the shipping label.

Review №9

2023-04-03 01:22:30

I went to Universal and had done my research to buy some appliances. and Ive picked out some high end ones in my mind. I had an appointment with Tim on Sunday morning and he made some great recommendations that saved me tons of money, kept me within my budget and found the right pieces for my space. Tim was fabulous to work with has a winning personality and made some good coffee and provided cold water.

Review №10

2023-06-05 22:58:43

This company is a total Fraud. They had installed a used and after market part on our Wolf stove that made a continuous gas leak, and once they became aware of it and their incompetency of fixing the issue they offered a partial refund in which they never did and once the credit card company became aware of our dispute, they made up horrible lies that we had purposely sabotaged their work and had intentionally ruined the stove. I would stay far away from these frauds that pretend to be authorized dealers of different brands and would actually call the manufacturer for recommendation. I will be reporting them to Wolf manufacturer for wrongful representation and will take them to small claims court to seek justice.

Review №11

2023-01-24 15:34:31

I bought a dishwasher last year. I paid Universal to install it in my condo. After some time I noticed my kitchen floor was wet. The problem was the installer had not connected the drainpipe to the sewer. I went to Universal to file a claim form for damage to my kitchen. They refused. I had to file against my HOA policy. The damage was $25,000. Luckily my hoa insurance covered it. I will never do business here again. If you do buy anything at Universal make sure you have good hoa insurance. They wont claim responsibility for any damage they do.

Review №12

2022-03-03 23:09:48

I spent $20,000 in kitchen appliances from Universal Appliance and Kitchen Center in 2015 and have used this company several times since for service repairs. My Bosch dishwasher which I had purchased from them recently had an error code so I called them for repair. The repair technician diagnosed the problem and gave me an estimate of $465 which I agreed to. I gave a $200 deposit and signed the invoice. A few minutes later, I decided it wasnt worth putting this much money into it and decided to buy a new dishwasher. I called Universal; they didnt have the Bosch dishwashers in the 500 or 800 series in stock. I asked for a refund of my deposit and was told by Cecilia that the charge would be reversed in the morning. I then purchase a new Bosch dishwasher elsewhere. The next morning, I received a call from Angie, the service manager, telling me that my deposit was non-refundable and I had signed the invoice stating this. I called back and spoke to Angie twice to discuss but she wouldnt budge. Her reason: We have a policy of not refunding deposits. Im surprised and dismayed that a company that prides itself on good customer service would treat a customer who has spent over $20,000 with them so poorly. In my opinion, rigid adherence to such policies is not the best way to treat customers, especially one who tried to purchase a new dishwasher from them. Angie did tell me that if I had bought a new dishwasher from them (which they didnt have available), then the deposit would have been used toward the new appliance. So much for policies.

Review №13

2023-04-05 17:50:52

This is a place that carries high end appliances…do not expect high end service! I bought my $5000 plus Liebherr refrigerator here and because the location was convenient called them to check on a part for a broken Miele washing machine. I was told that they didn’t sell parts and couldn’t come to look at the washing machine and that I needed to call Miele directly and when I asked for a number I was told to look it up. I certainly will not be buying any more appliances from them nor will I be directing any of my neighbors to them.

Review №14

2022-10-12 06:32:58

The lady in the bathroom finishes is ridiculous. We are doing a full home remodel and ready to spend money. Our contractor said to go there since he gets a deal and just to ask for the spec sheets so it works with our bathroom. The guy in kitchen section gave us info on the hood we wanted no problem and she told me no cuz customers get confused. I’m not confused I wanted two things to make sure they work and can set it up for what I want. Well since she wouldn’t I’ll go to Ferguson and Modern Bathrooms take my business there. I’m sure they are more then willing to take our money for 3 bedroom 3 bath remodel. Universal should take to their staff and learn a thing or two from the guys on the kitchen section.

Review №15

2023-06-14 03:08:59

Horrible. I paid for a fridge 5 months ago and was told it would be in a month from then. Darren lied to me and now will not return our calls or emails. Complete nightmare. Run do not walk to a reputable appliance center this is not it !

Review №16

2018-10-11 22:30:26

The entire process, from purchase to installation of our new Bosch dishwasher was easy and resulted in an excellent experience overall. The initial call was handeled by Long, the salesman who answered the phone promptly and very professionally. He took my order and the transaction was completed in minutes. Carlos and Vitali installed the unit with care and perfection. Carlos gave a good review of the proper use of the machine. The whole process was much appreciated by me and my wife.

Review №17

2020-02-13 00:14:18

Extremely disappointed with the installation of our gas wall oven. We were charged $199 for an installation that initially had oven 1/4-3/4 off and the storage drawer would not close and frame would not align. Besides this problem with the initial install, we found later that the microwave above the oven in a separate cabinet would not work so assumed something went wrong while installing the wall oven. I called our salesperson who set up a follow-up appointment. The second install person plugged in the microwave and said the wall oven alignment was not a Universal Appliance problem but to contact the manufacturer. We contacted the manufacturer and they sent out a product inspector who examined the wall oven completely for defects - he put a leveler on the top edge and advised us that the oven was installed crooked - the blocks used by the original installer were uneven.I contacted the store manager, Mida. After 2 weeks of follow up on our request to return or provide an installation concession on the $199 - Mida advised us today that the request is denied in total. A small concession of $50 would have prevented this zero-1 star review but goodwill was not to be had.We went to Universal Appliance because 9 neighbors in Studio City recommended them. We went to the store without shopping elsewhere because of trusted recommendations - we will never shop here again and will continue to share our story.

Review №18

2019-08-13 18:29:54

Ive been a client for many years, As many of you know its getting harder and harder to find knowledgable people with respect to the ever changing world of appliances and plumbing. More importantly it is extremely difficult to find good customer service at the storefront level. Ive shopped all over LA county and this is one of my favorite go to places for Kitchen and Bath appliances and plumbing. My experiences have been great. The energy is great there because they all seem to work together in making sure you get what youre looking for. I usually dont do surveys but these guys and gals are deserving of a shout out. Good day to all !

Review №19

2021-02-17 05:22:39

I don’t recommend this company at all.We purchased a washer 1.13.21. I called the week after to inquire when it would be shipped.Max-the person who is in charge of the online sales questioned me over the billing address being different than the shipping address. I explained to him, this was for a business, it’s going to the business location and being paid by a business credit card.He explained the washer was on back order for 2-4 weeks and that he would keep me updated. He never reached out to me, I had to call or email him to try and find out information. We were okay with the back order time frame, we just wanted to know when we could expect it.After getting the run around for a few weeks, he told me they would need to send it to the billing address. I once again explained that’s the owners home address, we have no issues sending a credit card authorization form or paying via PayPal but it has to be shipped to the business location.Finally after the authorization form was sent, he told me it would be shipped 2/11/21. I contacted him 2/15 requesting the tracking number and he told me the merchant won’t accept the authorization form. I asked if I could pay via PayPal, and he said yes. I requested a PayPal invoice THREE times and he finally replied to be 2/16 telling me the washer was no longer in stock. This is completely unprofessional. He never once apologized. The washer was a great price when we purchased it so I take it that’s the reason they don’t want to ship to us.We contact our bank and they said they never received any type of call from this company to verify information.I completely understand needing to verify information which we did multiple times and even on their website it states they can call the merchant to verify the shipping address as well.I wouldn’t recommend this company to anyone who’s looking to purchase for a business. A lot of businesses have a different billing address and this all can be easily verified. Don’t have a sale if you don’t want people to purchase the sale prices!

Review №20

2016-11-05 03:35:03

I found Universal by referral, thats normally the best way in my experience. I was so impressed with the showroom and sales staff. This place was by far one of the best retailing experiences of my life.We purchased kitchen appliances from Mouvses and then bathroom fixtures from Diane. They were so knowledgeable and great to work with. I cant imagine anything better or more professional than Universal.

Review №21

2019-11-16 17:30:54

This company is stellar. I purchased a new dishwasher from them and the entire process was smooth and effortless. For an extra fee they removes the old dishwasher and installed the new one. This company is not inexpensive but they are professional, and provided us with excellent customer service and follow up.

Review №22

2021-04-26 03:29:57

We order full appliances for a kitchen back in September 2020, stove, fridge, beverage fridge, dishwasher, microwave etc...We own development and construction company so we have daily experience with such order like this, we are doing about 14-16 kitchen / full house re build. This is the first time Im dealing with such a mediocre vendors. The stove we ordered we received by end of December 2020. The stove never been worked properly since arrived to the new house. its already end of April and still we are back and forth with the customer service if there is any department like this...They came to the House twice already to check the problem, the last time the came they damaged the new hardwood floor by pulling the stove without covering or lifting the stove properly. Every week we are calling and they are telling us they are waiting for parts, Movses Ambarthian the sales person completely ignore the situation, defiantly not a reliable place.Invoice number 189024 September 12, 2020.

Review №23

2019-08-13 18:37:33

Universal carries a wide range of brands and appliances so we decided to visit on a Friday afternoon. The store was quiet and we were the only customers browsing. Kenneth was friendly but we needed help in the sink area and the sales associate there was rude. We asked for more information on kitchen sinks and she acted like it was a chore to speak with us. Additionally, she answered our questions with non-answers. For example, is this sink scratch resistant? Response: its clay. Um, so is clay scratch resistant? We were relying on her to share her expertise on the product but she ended up giving us attitude. We left immediately after the rude encounter with this woman. Wont visit again.

Review №24

2021-12-03 12:21:28

We bought appliances from them 5 years ago and in five years all appliances have stopped working right. The warranty company they use Consumer Priority is a business that you don’t want to deal with. They won’t cover anything. The 5000 dollar stove we bought which was supposed to last 20 years had repair needs from the start and those were not conveniently covered by the warranty ever. Complaining to them or the warranty company does no good. Buy at Snyder diamond.

Review №25

2019-03-19 21:28:17

Hands down Movses is the most knowledgeable, fastidious, overall amazing sales associate I have ever met! He takes such pride in the service he offers, and hes so good at it! All the great reviews below are really spot on... seems hard to believe, but couldnt agree more.

Review №26

2021-10-02 17:27:23

Could not be happier with Movses at Universal. He was completely honest about when our products would arrive and they even came earlier. He is very personable and helpful. In the COVID time of unpredictability Movses was a pleasure to work with. I highly recommend both Movses and Universal.

Review №27

2019-06-03 03:55:06

We showed up during their special one day super sale on June 1 after receiving a private invitation -- a nice glossy multi-fold flyer in the mail. The flyer promised incredible deals, gourmet food, libations, etc. Sounded fun. Showed up at 4:45PM and none of what was in the flyer was to be found: apparently the party was long over even though the flyer said it was on until 6PM. When we were finally approached (tall gentleman with glasses) and we inquired about the festivities he looked confused and said food was spread throughout the store (it wasnt.) Again, not that we were there for the party, but it certainly was a draw for us to attend and then see the deals. I could go on about this salesmans inattentiveness, but not worth it.

Review №28

2019-08-13 16:44:50

Pricing and delivery were good. Purchased an entire high-end set of kitchen appliances for $12,800+One appliance, upon installation, did not work. It was a Fisher Paykel dishwasher.The brand salesman (bully) refused to order a replacement and insisted that they service/repair the unit. After many hours of searching, I located the U.S. Customer Service Manager ( Lisette - she is the best ) and she personally ordered a new unit be delivered and installed.If you never heard of Fisher Paykel appliances, you must buy one! Their dishwashers run so quiet and they clean like you could never imagine! Worth the investment!

Review №29

2018-10-18 15:34:36

Not only an excellent purchase/delivery experience overall from start to finish (both appliances and fixtures), but a HUGE shoutout to Amer for his amazing customer service in troubleshooting solutions for a couple of unexpected design challenges along the way. Very grateful - Ill be back!

Review №30

2020-02-11 00:05:04

I was in need of a new dishwasher and went to Universal Appliance for a replacement. David Barragan (salesman) was excellent -- he answered all my questions thoroughly and expertly. This experience was about as effortless as its possible to be: Universal removed the old dishwasher and installed the new one within days. If youre looking for advice, new appliances, or design work -- Universal is the place to go!

Review №31

2019-05-30 00:30:09

I thought the appliance personnel, who actually seemed to know something about the merchandise, went out of their way to be helpful, pointing out the pros and cons of various appliances and being willing to make price adjustments beyond any of the alleged discount chains. When there was a glitch in an order, the manager was on top of it and fixed it. I went to lots of appliance centers and Im so glad I ended up here.

Review №32

2013-02-13 09:40:21

I thought my Frigidaire refrigerator was done for. Before I bought a new one, my wife suggested calling a repair service. I usually hesitate to have anything fixed because I know that there are many scam artists. I paid a very reasonable rate and fridge was fixed same day. Highly recommended. Studio City A.R. was extremely helpful and attentive.

Review №33

2021-08-22 04:52:29

Moises is the best. Great product selection and great staff. Customer satisfaction is a top priority for the staff and management. Purchased from them for manny years. Always more than satisfied. Use them forcall your appliance, kitchen, bathroom and plumbing fixture needs. 5 Star service.

Review №34

2013-08-08 03:29:52

I wish I could say something positive about this place, but cant. From start to finish I had nothing but problems. I purchased an LG washer and Dryer from one of the sales reps. He said it was a great unit, high efficiency, yadda yadda yadda.At this point all sounded great. But now we are ready for delivery. We waited two hours past our 4 hour delivery time and every time we called they said they were on their way. Finally a manager got on the phone and said the dispatch arbutrairly says they are on their way. Manager Long Trinhs response Our dispatcher is Russian and not very friendly, he tells everyone that the truck is on its wayBecause of this mistake Long Trinh offered to give me a 1 year extended warranty to keep me happy.A week into ownign the unit the washing machine breaks down. Universal says sorry, not our fault, call LG. Additionally, manager Long Trinh tells me if he sold me the unit he would never sell LG. In fact he sais that teh LG reps washer also broke down and LG refused to fix the reps machine. When i call LG, they tell me they will send out a technician. The technician arrives a few days later and tells me I need a new motor and transmission. Really this is one week old. I think I need a replacement at this point. To no avail. New parts arrive in a few days and the installer puts them in.One day later machine breaks down again. I guess the parts need more parts. LG still refuses to replace and Universal is unresponsive.Long story long. Stay away from Universal, stay away from LG. Buyer beware. Customer service at both LG and Universal are pitiful, and you need to stay away.

Review №35

2017-07-03 21:45:02

The personal service and expertise was a welcome relief from the add to cart and checkout online shopping. Got exactly what I couldnt seem to find online, but at online prices, delivered promptly with hassle-free installation. Was recommended to me by a friend, and I highly recommended them in return.

Review №36

2017-09-28 04:01:05

I would like to express my greatest gratitude to Movses Ambarthian, salesman at the Studio city location. He went beyond his duty as sales person and personally delivered Sub Zero refrigerator that was on the back order. His professionalism and knowledge of his trade stands out among many people. He is clearly an example of American Customer Service. Also big thank you to Maida, store manager. Overall great experience with Universal. Being in Real Estate myself i will refer my clients to Universal as well.

Review №37

2020-06-22 00:14:59

David was super helpful today and very knowledgeable!! I drove from Marina del Rey to Studio city because of all the good things I have heard about Universal appliance! This should be your first and only stop for all your appliance needs! Thanks again

Review №38

2014-10-09 23:37:13

Dont purchase their extended warranty! It is the absolute worst service ever. Unfortunately I purchased the warranty for a washer, dryer, dishwasher, refrigerator, and range. I have had 3 claims in the past year and the turnaround time for claims to be addressed takes F O R E V E R!!! Never have I ever had to wait so long for appliance claims to be taken care of. Next time I will go to Pacific Sales or Sears to avoid these issues.

Review №39

2019-12-09 05:00:45

After shopping around, and then finding Universal Appliance, we realized and appreciated, David Barragans complete knowledge on all appliances. We are very happy with dishwasher, washing machine and dryer that he recommended, and will never shop anywhere else.

Review №40

2019-06-19 00:07:24

Very happy with the replacement KitchenAid microwave oven that fit nicely back above the stove where the old unit was located.Your crew installed it very professionally and solid even though it required a change of mounting bracketry. They knew exactly what they were doing!

Review №41

2016-12-07 01:01:06

I ordered a French door Kitchenaid side by side and realized after it was installed that there was way too little room for refrigerated items and that it had more freezer space than I needed. Also, the water dispenser on the front door wasnt working properly. I went in to speak with my salesman, Shahan in Studio City. I now realized that the bottom freezer model was better for my family. Thanks to Shahan and the manager and although I had to pay a restocking fee,the exchange went smoothly and the new fridge works much better.

Review №42

2017-05-19 02:01:15

Amir is the best salesperson. Hes very good with follow up and thorough and gave great options. Pricing is comepetive. Weve ordered so much from them.

Review №43

2016-09-01 01:27:18

Universal Appliance and Kitchen is the BEST!I first ordered my Wolf Range from them and then I ended up needing a refrigerator, washer and dryer and I even bought a microwave from them.Great company and great sales staff!

Review №44

2019-08-13 15:55:20

Great service! Competitive pricing on Bosch dishwasher I needed STAT. The entire experience was a pleasure from first visit to final installation. Thanks, Universal!

Review №45

2017-09-28 00:12:21

I worked with Long Trinh at Universal to buy Wolf/Sub Zero suite of appliances. Service was great. Definitely will purchase from him again.

Review №46

2020-06-05 04:22:38

Always an amazing experience have been using Maida and her crew at Universal for the last 6 years and always a pleasure and professional. Keep up the amazing work.

Review №47

2019-10-17 01:06:06

Was referred to this showroom for Dornbracht parts. I have rarely encountered such rudeness by a sales person. Unfortunately for them, I surely will not be buying for by upcoming 8 unit project from them.

Review №48

2020-06-04 19:21:42

Maida is simply the best rep/ manager around. I have Been working with her in LA for 8 years. Second to none.

Review №49

2021-12-29 06:19:03

Please don’t shop here. Even though when they order wrong sized items for you, they will charge you up to 50% of the value of the appliances when you have to change your items with correct size one. Please don’t get burned as I did.

Review №50

2020-02-16 01:11:00

I knew what I wanted so it made it an easy purchase. I was worried about installation of both washer and dishwasher. Installers were great. Very thorough

Review №51

2020-01-13 19:32:49

Dennis was great through the entire process. His product knowledge was incredible and the guys that installed were amazing!!

Review №52

2020-05-14 00:02:14

In-store help from David Barragan was excellent. Products were perfect and reasonably priced.Installation was disappointing.

Review №53

2019-01-09 19:32:18

Moses and Diane were exceptional in follow-up and helping me with my Viking kitchen and beautiful Gantry faucets. Thank you

Review №54

2015-03-02 19:52:29

Sales staff was very attentive and knew their product lines well. Service and delivery went very smooth, I would recommend them and buy there again.

Review №55

2017-06-30 23:28:29

We were very happy with our purchase of appliances from Universal, there sales staff was very helpful.

Review №56

2020-05-19 03:51:04

We have dealt with Universal for many years and many purchases and there is no other dealer that I would consider.

Review №57

2020-06-08 23:44:45

Great experience from David in sales to delivery. Would highly recommend to call them for plumbing and appliances.....

Review №58

2021-09-09 19:52:25

DONT CALL THEM FOR UNDER-WARRANTY SERVICE, THEY WILL HANG UP ON YOU, EXTREMELY RUDE, IM SORRY, BUT I GUESS THATS HOW THEYVE BEING TRAINED TO TREAT A CUSTOMER.

Review №59

2019-08-13 17:22:19

Very professional from the start. Delivery was very speedy, and professional. Would highly recommend this company

Review №60

2020-06-04 19:14:38

Amazing customer service! Installation was flawless. Thank you all so much.

Review №61

2013-05-17 16:23:50

Ordered parts at 3PM. The parts arrived the next day at noon with regular shipping.They are doing it right.

Review №62

2018-10-15 02:52:35

Great customer service in the store and very helpful with my purchase giving me a fair price.

Review №63

2018-03-02 19:04:58

Everything worked as it should. Your guys were honest with me on the phone, and I really appreciate that.

Review №64

2017-09-30 04:09:12

Walked knowing exactly what I wanted. They took care of me! it was GREAT!!!

Review №65

2020-07-17 19:30:48

The team at Universal knows their plumbing. Highly recommended!

Review №66

2016-07-24 23:31:57

Very good experience working with Universal. Would highly recommend them!

Review №67

2016-08-10 01:51:00

Great experience, minor problems resolved quickly and cheerfully.

Review №68

2019-01-24 22:20:10

Great service, so far & good customer care!

Review №69

2016-09-30 17:05:38

Knowledgeable and helpful customer service, best service ever, prompt delivery!

Review №70

2016-12-21 22:48:39

Tim Mumford-the best at sales /service/ information/access!!!!!

Review №71

2016-09-01 09:07:36

Great customer service, knowledgeable and competitive pricing

Review №72

2019-11-20 18:26:45

Good communication with us and prompt delivery

Review №73

2019-01-08 19:27:09

Great service and value.

Review №74

2018-07-23 17:11:30

Amer was great to work with.

Review №75

2020-06-03 04:18:36

Friendly customer services.

Review №76

2016-12-07 00:50:16

Loved the service!!

Review №77

2016-10-05 22:44:26

Best Appliance shopping

Review №78

2020-02-24 23:20:49

Excellent place, good customer service.