uBreakiFix by Asurion in Thousand Oaks

Review №1

2024-04-08 23:08:17

Im a frequent flyer here at UbreakIfix so I have to say I trust these guys with my most prized possession.... My Samsung s20 plus BTS edition phone... theyve given my phone literally 9 lives. Thank you for the amazing service Aliyah and Edison... I definitely appreciate yalls kindess... patience and amazing work. Keep it up friends you guys are great keep doing what youre doing. You know Ill be back... -Nina B

Review №2

2024-06-25 21:17:57

These guys are fantastic!! I had a crackedScreen on my iPhone and had my phone back in less than 2 hours and Austin is great! Very helpful and knowledgeable. I definitely will be back if I have another issue.

Review №3

2024-06-21 00:59:59

Leah and Edison were absolutely amazing. I went in on a Wednesday afternoon, needing my computer ready by Thursday. Leah ordered the needed parts and said she would call if they came in on time. It could take up to 2 hours to repair. She called in the morning to let me know they didn’t have a delivery time, but would call if received. Edison called me at 5:00pm and had the parts. I arrived by 5:30, prepared to have to wait until they closed at 7:00. In 25 minutes Edison had my computer repaired and I was out the door! Could not be happier.I will definitely return for future technology repairs.

Review №4

2024-06-24 21:19:17

I’ve been to many UBreakIFix locations over the years, and this one in Thousand Oaks is by far the best. Austin is such a pro! We needed to replace screen protectors on multiple iPhones and he helped us immediately. He was kind, patient, and very informative, which we really appreciated. We’ll be bringing all our tech repairs here from now on. Thank you Austin!

Review №5

2024-04-19 01:45:17

The guys were very courteous, knowable and capable and able to get my tablet up and running again. The other place I went to said it probably couldnt be repaired at a cost-effective price. Im very happy and I will go back if I need further Android services.

Review №6

2024-04-06 23:16:38

They were so kind and generous. My power button on my Samsung Phone was not working, so they took it in the back for about 20 minutes and got it completely fixed. The guys didnt charge us anything! It was a smaller problem for sure, but that was still so incredible of them. They were very thorough in checking every possibility and seem to care deeply about the phones importance to the customer. Will 100% go back again.

Review №7

2024-04-17 00:34:14

Worst store manager I have ever encountered. We had a bad display replaced under warranty. We had to bring it back a week later because the display popped off. They fixed it quickly while in store at least. Then a week later not even a half a cup of water quickly splashed the phone and the display starting acting up within 20 minutes. I called them to get it repaired and they would not even touch it if it was water damage related despite the fact that the replacement display was not sealed correctly not once but twice and the phone is IP68 rated to be under water for up to 30 minutes. They never mentioned anything about the phone not being waterproof to manufacturing standards.The manager on the phone was the rudest manager I have ever encountered. She told me she was the store manager and said I can bring it in but there is nothing they can do. I said that doesnt work since you did not seal it correctly. She simply responded saying that if you wont bring it in then we cant help and click then abruptly hung up on me.Terrible customer service from the store manager. We will definitely NOT be back to this store.

Review №8

2024-03-18 17:33:33

I was sent here by my AT&T phone insurance and THEY WERE AWESOME!!! I have to say the sweet girl who worked there, fixed my phone in a fraction of the time they first said. Way faster than those “mall kiosks”!I would only take my broken screens here to get fixed! Customer service was amazing!

Review №9

2024-05-24 23:36:21

I HIGHLY RECOMMEND THIS BUSINESS.My Samsung Galaxy Note 22 decided to not work. The screen only had input at the bottom half. Freaking out I rant to AT&T and they sent me to these guys. Aliyah was working the front counter. She was super friendly and very helpfull. Told me the screen repair will be about 2 hours. Less than 2 hours later, I got a call that my phone was ready. Emilio did a fantastic job on my phone. Its as good as new.I am very greatful to these guys for saving my phone and getting it working in a very professional, friendly & efficient manner.Thumbs up guys!

Review №10

2024-04-30 21:23:12

Usually, I have a great experience using my local store, but this time was not enjoyable. I was being helped by someone new who understandably had some questions about my situation. The female in the back seemed unwilling to assist with my help inquiry. After watching him go back and forth for almost 15 min, he was very apologetic and in a difficult position as well. When I could not wait patiently, I implored her or possibly someone else who was available for help, too. The female was unpleasant and had a poor disposition toward customer service. I left upset with the lack of help and professionalism I’ve always been grateful for in my previous visits; hence, I signed up for your service. Sadly, I’m going to cancel the service because I’m unable to receive the service and helpfulness that was provided previously.