UBEO of Pleasanton in Pleasanton

Review №1

2024-06-14 16:15:05

I would like to commend Michael for the outstanding service he provided when repairing our copier machine. He did a fantastic job, demonstrating both exceptional skill and knowledge. Michael was very kind and courteous throughout the entire process. We truly appreciate his professionalism and expertise. Thank you, Michael, for your excellent service!

Review №2

2024-05-02 15:33:53

Our service tech always does an excellent job and shows up on time! Excellent customer service all around from front desk to completed service!

Review №3

2023-09-19 13:48:07

My work requested their service for our Ricoh scanner/printer.Their online technicians are skilled and very kind. Ronald helped me troubleshoot a few issues and was always patient and professional with me. He walked me through things in a very clear and kind manner. I am also impressed that he followed up after the issue was resolved, just to make sure all was well.The physical technicians that visited my site ( Tucker and George) were also excellent. They helped service our Ricoh printer/scanner and brought it up to date. During servicing, they were professional and easy to talk to. They cleaned up our machine during and after they fixed our issues. Overall, I was left feeling very satisfied with their work.I know that if I have any issues, any of these 3 gentlemen have a solution an will do their best to help me.

Review №4

2023-12-22 18:57:46

Our service tech JR was great. He called after I opened a ticket online and he called me the next day and we troubleshot the issue and then he ordered the part and came out and installed it and we were back up and running. well done!On a new service call, Lance came on site and did a great job to get our connectivity working.

Review №5

2024-05-01 17:04:03

The technician reached out quickly and was able to come for an appointment the next day.

Review №6

2022-10-16 21:51:17

Courtesy and Professionalism of on-site technician, Experience with our on-site technician (listening, understanding problem), Condition of your equipment upon completion of service visitPrompt, Professional, Exceedingly Knowledgeable and Efficient Technician. Exceptional Customer Service. Awesome!Prompt response by your team, exceedingly knowledgeable and efficient technician resolved the problem and also upgraded our software, serviced the equipment and provided exceptional customer service. The entire process from the time I called in for service and the completion of the job by JR Florante was about 4 and a half hours within the same day. Awesome!

Review №7

2023-09-01 15:02:01

I really like our tech Timothy Siu. Hes very knowledgeable, professional and has great communication skills. He always does a great job for us and I know I can always count on him to address any printing issues.

Review №8

2023-07-21 14:20:35

We use Ubeo for the printers and copiers at the school at which I work. Their customer service is representatives are always a pleasure to work with. Very polite and efficient. Their service technicians are speedy and knowledgeable and always a great help. Great company to work with.

Review №9

2024-05-22 16:17:03

Your technician came on time and resolved the issue in a timely manner.

Review №10

2023-12-26 19:28:45

We rely on our scanner and FAX resource for everything in my job. I send over 10 documents a day through our scan/fax document feeder and when it jammed, I was a lil distressed. I was not anticipating someone coming out the same day, and definitely not as fast as he did. When he got there the found issue, was a plastic paper clip that fell through the document feeder. I could not have been more embarrassed but he was very kind. made it a funny experience and even cleaned the glass pieces of our machine.