Truck Rental at U-Haul in Lake Forest

Review №1

2023-11-10 07:27:27

Ive been scammed. Very rude service and I have been charged $285 that I never agreed to.I originally booked online a 20 truck through a costa mesa location with a three 3 day deal which included 238 miles. A few days before my reservation I was told that I had to pick up in Lake Forest to get a 20 truck. I agreed to the location change. When I picked up the truck and paid, the person who helped me, took my payment for the deal I booked online. He said everything was fine and I would only have to pay for miles over the 238 that the deal provided.When I returned the truck, the man who helped me return the truck was very rude to me. He explained that I only booked the truck for a one day rental for only 19 miles. I explained that I booked and already paid for a specific 3 day deal with many more miles than that. He was very rudely accusatory and asked for proof of the deal. I felt pressured and flustered as I went through my emails which shows the three day rental, but none of the uhaul emails confirmed the # of miles. He behaved like he thought I was lying because I couldnt find the exactly email on my phone and screen shot of the deal I had confirmed with the gentleman who originally rented me the truck.He then told me a manager would be in contact with me because he kind of thought there was some sort of online deal.NO MANAGER HAS CONTACTED ME, BUT I HAVE BEEN CHARGED $285 in MILEAGE that should have been included in the online promotion that I booked. Im stopping payment on my credit card. I do believe I was a few miles over the allotment for the deal, but not $285 worth. Also, they asked me to drive further to pick up the truck, so really my overage miles were incurred because I had to drive 15 miles out of my way to get the truck and drop it off... so im paying for that too.The only reason I booked this truck was because the online promotion worked in my favor.I feel scammed and Im never renting from Uhaul ever again.

Review №2

2024-04-14 01:48:00

Price higher than you expect