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Trek Movers. Local & Long-Distance Moving Company in Los Angeles County. in Los Angeles

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Categories

  • Moving company
  • Moving and storage service
Phone: +1 800-298-0044
Site: https://trekmovers.com/
Opening hours
  • Monday:7 AM–7 PM
  • Tuesday:7 AM–7 PM
  • Wednesday:7 AM–7 PM
  • Thursday:7 AM–7 PM
  • Friday:7 AM–7 PM
  • Saturday:7 AM–7 PM
  • Sunday:7 AM–7 PM
Edit info

Total reviews rating 4.9

199 Reviews for Trek Movers. Local & Long-Distance Moving Company in Los Angeles County. 2024:

Review №1

2024-05-25 23:55:29

Please, please, please, please do not make the mistake we did and use this company.The movers were pleasantly surprised with how little we needed to move, and I thought it was a great sign that it was just the things I alone could not move to our new apartment. However, I was wrong. This move ended up being a little over 7 hours.I am uploading pictures of our exact move so you all are aware and can make informed decisions when looking for moving companies.Our recent encounter with Trek Movers for a short one-mile move was a complete disappointment. The service provided was far from what we had anticipated, given their stellar reviews on Google.Despite meticulously filling out the inventory list, the move took an unreasonably long time—4 hours to load and 3 hours to unload. The inefficiency and delays were not just frustrating but also highly inconvenient.The packing and loading process could have been more efficient. One person did most the packing while the other waited, significantly prolonging the process. It was so slow that I had time to communicate with family about how long it took.What added insult to injury was the final bill. The initial quote of $537, which we had expected to increase to around $750 with fees and tips, skyrocketed to a staggering $1,441. This was unacceptable to us, especially considering the minimal amount we had to move and the short distance involved.To their credit, our TV stand was damaged and the team came back a few days later to make whole. That was kind but it was not our issue as we understand things break and the movers were move worried about it than we were. Totally okay. But I did want to give that shoutout.We were offered a refund of $250, or basically 1.5hrs. We were told that we should have admonished the workers about how slow the moving process was, and they would have called their supervisor for support. I pushed back that we are the customers; it’s not our job to tell the movers how to do theirs or for them to continue billing us while waiting for supervisor support.Again, do not use Trek. We have moved three times and have never had this experience, but Trek tells us that every move is different.

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Review №2

2024-03-22 20:26:01

I went with Trek Movers to move from my apartment into my new house last month and the movers did not disappoint. Thank you to Andrew, Alex and Artem. All 3 movers were great, careful with my belongings and very professional. 5 out of 5 stars! Triple A service! I will be using this company again if I need a moving service in the future. Thank you again to Andrew and his team for the flawless move!

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Review №3

2024-06-21 00:02:22

BEWARE!!! I chose Trek because of the great reviews, even though it was the more expensive option. I used them this past month for packing and loading services. Unfortunately, I had a really bad experience. And as a note: Ive moved many times, moving is really hard on your stuff - dont expect things to arrive without scratches and bumps. However, there is certainly a standard to be met by good movers and Trek failed to meet it.The good:- They were very responsive throughout the booking process and very helpful in figuring out what type of services I needed and how large of a teamThe bad:- We were the first job of the day scheduled to start between 8-9, but the movers were 45 minutes late. But its LA traffic, no big deal in the scheme of things.- I talked to George throughout the booking process and we discussed how I would provide a bunch of the moving supplies (boxes, wrap, etc.) but that the crew would have everything we could need for purchase in case I didnt have enough or the right supplies. The crew called me before I left and I reconfirmed this with them. Unfortunately the crew arrived with barely any supplies - they ran out of tape and they packed 7-9 boxes that were not taped shut and were crushed in the pod since they werent properly sealed.- The contract clearly states that they will wrap all upholstered furniture. But they didnt.- Liquids were thrown loose into a box and spilled and damaged several items.- The crew lost hardware for furniture that was disassembled, i found several screws and bolts after they left luckily but some of it has not been recovered.- We have 10 month old twins. Their cribs are soft wood. They were not wrapped at all and not deconstructed. One of the main beams split on one of the cribs and it is not safe to use anymore and we will have to get a new one. Both cribs are heavily scratched. I mentioned while they were packing that they could be disassembled and I was nervous about hwo they were being handled. Just so brutal to not have a place for your kid to sleep after a long and difficult move- The crew missed several shelves in the kitchen that they were responsible for packing.I have tried to give them the benefit of the doubt throughout. I reached out to them to share my experience before posting a review. Ray, the customer service manager strung me along for a week. At first I was really encouraged because he was very communicative and empathetic, but ultimately when he was supposed to call me to give me a final update on how they would handle, i was told he was running late but then he just didnt call me and then over 24 hours later sent an email. They ultimately completely shirked responsibility and essentially called me a liar despite providing pictures.As a side note, Im now mistakenly receiving texts from them confirming a move for another individual for some reason--this place is a mess. I would avoid. Maybe they do a better job when they are handling end to end moves, but I think this experience speaks a lot to how things are run.

Review №4

2024-06-17 01:01:39

Excellent experience! Aleksei, Sasha, and Tim did a wonderful job…they were so kind and friendly, finished the job fast, and put a lot of care into the packing and moving! We are so grateful!

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Review №5

2024-06-23 18:05:21

We moved from Huntington Beach to Santa Ana yesterday. We hired Trek Movers because our friends used them before. When they arrived they did a walk thru to see what was being moved and estimated 7 hours but did it in 5 hours. They wrapped all the furniture before loading it all up. The movers did a great job. Definitely recommend this moving company and ask about promos.

Review №6

2024-04-21 01:24:45

I recently hired Trek Movers for the relocation of my two-bedroom apartment, and I couldn’t be happier with the service provided. The team was exceptional in their work, handling every aspect of the move with utmost care and efficiency. They were quick without compromising on safety or attention to detail, ensuring that all my belongings were securely packed and transported. Their professionalism and speedy service made my moving experience stress-free and smooth. I highly recommend Trek Movers to anyone looking for reliable and high-quality moving services.

Review №7

2023-09-07 02:20:39

Trek Movers did an excellent job with my move! They worked efficiently and smoothly, and handled heavy furniture well. They gave suggestions and advice that helped make that move happen without any issues. I would highly recommend them!

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Review №8

2023-09-29 22:22:58

Almas and Alex crew was very professional and great at explaining their rates and prices. They were so efficient at moving everything safe and sound that I will be using their services again for any future moves. Our 80 inch flat screen TV made it without a hitch and all bins were wrapped as below!!

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Review №9

2022-02-11 19:27:30

Vladimir and his crew were amazing! My best move ever, no exaggeration! I was so nervous and stressed about moving (as one does), but they calmed me down, were very polite and assuring. They packed everything very carefully, neatly and quick, everything so smooth, just perfect! I will definitely recommend them!

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Review №10

2024-04-22 01:22:51

My experience with Trek Movers during my move from a two-bedroom apartment was exceptional. The team was meticulous and professional, ensuring all my belongings, especially my large electronics, were transported safely. Their transparency and efficiency in pricing and service were commendable. I give them 5 out of 5 stars and will definitely turn to them for future moves.