Presentation on Map Reviews Nearby

Trek Bicycle Woodland Hills in Woodland Hills

4.9 (199) 21526 Ventura Blvd, Woodland Hills, CA 91364, United States

Categories

Bicycle store
Bicycle repair shop

Location on the map

Woodland Hills, Los Angeles County, California, US

Phone: +1 818-456-4105
Site: https://trekbikes.com/us/en_...

Opening hours

Monday:Closed
Tuesday:11 AM–6 PM
Wednesday:11 AM–6 PM
Thursday:11 AM–6 PM
Friday:11 AM–6 PM
Saturday:10 AM–6 PM
Sunday:Closed

Edit info

Total reviews rating 4.9

199 Reviews for Trek Bicycle Woodland Hills 2024:

Review №1

2024-05-10 23:37:37

We really enjoyed our experience at the Trek Store, we worked primarily with Alfred but every store associate we met during the process was beyond helpful. There are a lot of decisions when buying a bike and everyone was very patient and provided lots of education. Also with Trek as compared to other bike shops we felt uninhibited, able to freely ride the bikes and get a thorough test drive. this allowed us to understand what we really wanted and not being rushed to make a purchase. A great product, experience, and friendly people. I will definitely buy from Trek again.

Review №2

2024-03-18 15:40:08

I hope this isn’t redundant because I thought I already left a review. Anyway… I recently walked into this Trek store in Woodland Hills with a thought of getting a new bicycle to replace one that had recently been stolen. I’ve been looking at the FX 3 and they happened to have one in my size and the color I liked. The salesman was very cool and able to give me a price that I thought was very doable. So I ended up purchasing tue bike right then and there and I’m quite happy with it and the service at this shop.This is probably my fifth or six bike from this store, I’ve always had good service from them. Highly recommended

Review №3

2023-12-28 18:21:21

I wish I could give more than 5 stars. They exceeded my expectations! I took my daughters bike in for a derailer adjustment. These guys are used to working on higher end bikes, but there was no attitude or snootiness. Lance, the manager, was very informative, down to Earth, and friendly. He recognized that I didnt want to dump a bunch of money in this bike and really kept the cost down. Fernando was the mechanic. He obviously knows his stuff because the bike shifts as good as new, and he even adjusted the brake at no extra charge. I didnt know it needed anything. Bottom line - What a great experience!! I was extremely pleased and would recommend this shop. I will definitely be back!

Review №4

2024-03-13 21:58:28

The staff was amazing! They were extremely helpful, particularly Lance, who exhibited incredible customer service. This will now be my go-to bike shop!

Review №5

2024-01-10 21:54:57

Customer service was great. Employees are knowledgeable, friendly and helpful! Thank you Woodland Hills store.The bike is sturdy, good quality and customizable. Though, the more pieces the more expensive so this can be a negative due to cost. Depending on your budget. This is a good investment for the longevity of the bike and the fun it will bring!

Review №6

2023-12-28 23:13:04

Purchased a great cycling bike and amazing accessories at a great cost. Everyone at this facility was so easy to work with. They really take pride in working as a team. All team members would bounce recommendations off each-other and made the process seamless for me. A big thank you.

Review №7

2024-04-05 15:24:30

Friendly staff, great bikes but the service is everything

Review №8

2024-04-18 22:43:55

Took two bikes in, the shimano crank recall on one and a level 2 tune on both. (Bearings, bottom bracket, stuck brake piston, etc.)Bob got them running smoothly.

Review №9

2023-12-30 23:53:32

Have shopped here twice now and both times Ive had a great experience. The first time I needed an older Bontrager when repaired and they had a very rare spoke nut. Very skilled repair. This week there was a sale and they had my size cleets. Trek in general provides premium customer service at a very fair price. No matter which store you go to they always have great service, this store is no exception.

Review №10

2024-04-14 23:37:21

Excellent service here, lance really hooked it up and made the process of boxing and shipping my bike super easy

Review №11

2021-02-11 02:34:15

Great shop! Everyone is super friendly and helpful. Extremely knowledgeable. I bought my Madone here and they put together a perfect bike for me. The mechanics do awesome work. Highly recommend SMMC! Now Trek Bicycle!

Review №12

2023-06-08 04:37:52

This shop is under new management and the crew here is top notch. I bought a bike for my son because he really earned it and I was in a position to buy it for him. He picked out the bike with his girlfriend and I bought it for him. If you have had bad experiences at this bike shop in the past, forget about it. The new management is supporting the salesmen and mechanics and I can attest that the sales team will treat you like professionals. They really know their stuff.

Review №13

2023-03-27 16:21:09

This is easily the best trek shop I have been to. Ivan Harms the store manager was awesome! His honesty, knowledge and communication is second to none. The mechanics also emailed me with updates,options, and as soon as the job was done which normally I would have to call and figure out on my own. There are two maybe three trek shops closer to my home but I will happily make the drive for the service. Thank you!!!!

Review №14

2024-04-25 23:18:36

The staff here is fantastic. Always very helpful, knowledgeable and friendly. Highly recommend.

Review №15

2024-04-19 23:30:53

Lance and Bob did a great job tuning up my bike (new tires, handlebar wrap, new front chain rings, etc.). The service at Trek Woodland Hills is top-notch. It’s really important we support our local businesses and Lance and Bob make that experience very personal (unlike our fast food restaurants with their stupid kiosks!)Also, they have some great deals on very high quality bikes. Please check them out.

Review №16

2023-04-23 21:34:26

Service department here is fantastic! My son does mountain bike racing, and the service department takes excellent care of his Trek bikes, making them safe and ready to race. Excellent turnaround times. Highly highly recommend!

Review №17

2024-04-28 23:47:05

Amazing customer service. I would not take my bikes anywhere else.

Review №18

2023-10-30 16:37:26

I love my new e-bike rack from the Woodland Hills Trek store. Lance was extremely helpful with a tutorial. The store has great inventory and a parking lot parking lot that was super convenient.

Review №19

2022-04-07 16:48:26

I had a great experience at this shop. I spent time talking with Rodrigo about purchasing a new bike. He was awesome! He was patient, knowledgeable, and helpful. The other associates working there were all really great as well. Super impressed by everyone and the vibe in the shop. I was able to order a bike and cant wait for it to arrive.PS, this isnt my neighborhood shop. I traveled more than 20 minutes just based on the phone conversation I had with Rodrigo. I will recommend them to everyone.

Review №20

2022-10-28 18:19:54

I had a chain break while on a Sunday ride, right as the breaks were feeling a little soft too I felt I needed to get a fix asap. I tried a couple of places and they told me not to even come in for a couple of days as they were too backed up, but these guys (thankfully) told me to swing on by, took the bike in and I had it back fully fixed, cleaned and serviced the next day.Its well worth mentioning that they discovered an additional problem (due to normal use) with the brakes, and called me to inform of the options. They were to go ahead and get that fixed too at a small additional cost, or leave the brakes completely as they were which would actually be OK for now, but would need fixing not too far down the line. As I like to ride some pretty steep hills I opted to get them taken care of, but I really appreciated the fact they called and gave me the option of spending LESS money than the original quote - if only I can find a car mechanic that trust-worthy!Im really happy with the level of service and assistance, and will most definitely be coming back here for my bike service needs - thanks, guys!!

Review №21

2023-05-29 02:58:14

Took the bike in for a flat tire. Staff were super friendly to my kid as we waited. Having that little game of Find 10 cows and win a prize is a stellar way to keep the kiddo from being bored. The team is always helpful. When the kid gets bigger, well make our upgrade with TREK 100%. Thanks guys!

Review №22

2020-02-17 23:50:51

What I like most is the personal service that I can fully trust. Ive been a loyal customer for years because David and the team have really gone out of their way to take care of me. They really care about bikes and their customers. I recommend them all the time and will continue to do so. The other day I was there and saw a new version of the exact mountain bike I have. It was so pretty and clean and shiny. Then I realized it was mine that I had come to pick up from its servicing! :- )Thank you for everything!

Review №23

2022-07-24 06:22:33

Trek bicycle has always been a great spot. Honestly they have been the only bike service Ive used with my most recent bike and I cant be happier. Oliver was a great dude and got me taken care of in a jif. Not only did I show up an hour early but from what I believe I overheard was he even postponed his lunch to take care of my bike sooner than expected. I will definitely be back again and will recommend the Trek Bicycle on Ventura Boulevard to everyone.

Review №24

2019-09-03 00:39:55

David and his team are great! I bought a bike for my son on Craigs list and brought it to the store for an honest assessment. I wasnt belittled for not buying from them. In fact they told me that I had gotten a great bike at a great deal and then assessed the bike to see what was needed to head off to school with my son. The assessment was thorough and fair. I was given a list of what I should do now and what could really wait. Very transparent and again, really fair. I really trust these guys! And, they offer college student discounts so when my son comes home we will return to them for all tune-ups. I highly recommend this store.

Review №25

2019-09-11 18:03:28

Really, I cant say enough positive remarks about this place. From the start, my first experience with them this past March was fantastic. The owner, David Kooi was the one who greeted me and assisted me with getting 2 new E-bikes I purchased off my truck. I bought them from out of state and brought them there for assembly. Not only did they do a great job putting them together for a reasonable price, they have since made adjustments to them a couple of times at NO charge! Ive also had interactions with other employees - Michael & Robert. Both of them have also been very helpful when I have been at the store. When I have bought accessories, they put them on the bikes on the spot. This shop and its employees are AWESOME!

Review №26

2023-08-24 17:40:05

Great place for any bicycle needs. I was very impressed with their amount of attention to my needs. Excellent products and services.

Review №27

2024-04-14 18:14:52

All of the products are top of the line. No duds! Everyone at Trek Woodland Hills is friendly, helpful, and totally knowledgeable about every product in the store. They will never steer you into any service you dont need, and theyre completely up-front about the pros and cons of any product you might be interested in. Ive been seeing Marvin and Bob for years, and theyve never steered me wrong. Looking for the best shop in town? Youve found it in Trek Woodland Hills!

Review №28

2021-01-18 23:16:18

I am writing this review to “call out” Garth at Trek Woodland Hills for his exceptional bike knowledge and outstanding customer service.I recently purchased a Trek bike and had numerous questions as it was my first bike purchase in many years.Garth was very patient and took me through the entire bike in a very patient and methodical manner.Based upon Garth’s personal service, I will tell my friends/other family members about this establishment and make sure I purchase all of my family bikes, supplies and accessories from Trek Woodland Hills going forward.Garth should be regarded as a superior member of this establishment.

Review №29

2014-12-15 18:36:25

This really is a great bike shop. Over the years I have serviced my bikes at many bike shops, and this is by far the best. Ive done everything here, from shock rebuilds, to brakes and tune-ups and the turn around time is amazing. They try to do everything same day unless they need a special part. On top of the quality work, these guys are just cool and easy to talk to. I have referred multiple friends to this shop and always get incredible feed back. They are not the cheapest shop, but the pricing is fair and I wont trust my bike anywhere else. I also like that they are open until 8pm.Note: It is better to bring bikes in for service on weekdays, because during the weekends the service department is only able to do very light work.

Review №30

2022-04-11 00:05:35

Theres a reason why this place has raving reviews. These guys know their stuff. I just purchased a Dual Sport 2, and the entire process was so smooth. The Associates at the store helped answer all my questions and made sure I had everything I needed. They even threw in a free water bottle. Highly recommend checking this place out!

Review №31

2014-06-19 21:13:05

This shop is great! All the employees there are super friendly and helpful. They have great merchandise, but more importantly, so much knowledge to share!! I send all my new riding friends there to get bikes and have confidence they will leave with the perfect bike and apparel for their sport! If you have some extra time, be sure to check out the shop rides too; WAY fun! :)

Review №32

2021-09-26 21:07:42

I brought my ebike in for a rear flat tire. This was the second time I brought it in for this exact problem.Ultimately the tube was replaced and the tire isn’t flat (for now). But when I picked up the bike I had a really bad customer service experience.Based on all the other glowing reviews, maybe I’m an outlier. I planned on writing a long detailed review all about my negative experience but I started thinking about my desired outcome to resolve the situation. I came to the conclusion that the only resolution I’d be happy with is to go to a different shop.All I can say is I am really unhappy with how I was treated in this shop, I won’t be back, and I’ll be telling anyone who will listen to go somewhere else. Thankfully this isn’t the only bike shop in town.

Review №33

2021-10-25 01:49:50

I flew from OH to CA. Shipped my bike a week in advance and then I put it together and was missing a part. I called these guys Saturday night at 5:52 crying that my race was Sunday and I’m missing a part. The store manager stayed behind and gave me the part 🖤 I am forever thankful. Wonderful place and people!

Review №34

2019-05-20 00:34:44

The guy who helped me out was awesome. I had my bike serviced and needed a bike rack for my new car to get it home. He spent time making sure I got the right one. He then assembled the rack and put it on my car for me. Wow, that’s customer service. I will 100% be back and will 100% recommend this place to friends.

Review №35

2015-10-28 21:22:24

I was fortunate enough to receive a gift certificate to the shop, so stopped by and was very impressed by the shop. Immediately asked if I needed help, pointed in the right direction and any questions answered. After that, brought something in for repair and they turned it around in a day, as promised. Nice looking shop, coffee if you want it and very friendly workers. I will be back.Markupdate...they continue to impress. They always seem to have the little parts I need, took care of a warranty issue without flinching and very convenient parking.

Review №36

2015-11-19 18:43:30

Great shop. Great people. Theres no comparison between SMMC and other bike shops. Everyone there is knowledgeable and super nice. Theyve helped my family keep a couple older bikes rolling and weve purchased 3 bikes from them, too. Its rare these days to find an independent community bike shop.

Review №37

2023-12-29 07:21:24

Great staff: friendly and knowledgeable. Always helpful and polite. And good mechanics.

Review №38

2023-12-29 16:29:48

Very experienced bike mechanics, super knowledgeable and fast service.

Review №39

2021-01-17 23:53:27

My wife and I had already visited a couple of bike shops before checking out Trek Bicycle Woodland Hills. What really stood out to us besides the great quality of the bikes, was the staff and their outstanding level of professionalism, friendliness, and willingness to go the extra mile. Chad was very knowledgable and patiently and throughly answered all of our questions. He showed us quite a few bikes as we were buying two and really helped making the decision easier. Later and along with Roman, they helped us figure out the right size bikes for us, set them up, and with the help of the rest of the staff set up for the bikes to be delivered. The delivery process was very smooth and right on time. The staff at Trek Bicycle Woodland Hills really ROCK! Again, the quality of the bikes is outstanding, but the staff at this location are the main reason why we got the bikes. Very special thanks to Chad and Roman! We will happily recommend Trek Bicycle Woodland Hills to our friends and families. Keep up the great work!

Review №40

2022-02-28 18:39:31

Great work! They go above and beyond. My Salsa Fargo had 5 years and over 5000 miles of grime and wear. The crew at Trek Woodland Hills made it look brand new! Many Thanks and I will be back!

Review №41

2016-02-10 06:37:53

SMMC is a great local shop with a really attentive bikers/staff. I enjoy stopping in and talking to the team or just picking up some food for a long ride. They have great sales and top quality parts and accessories. Not to mention great kits for roadies. I love my Dino kit and always get great comments in it.Thanks for all the help service and support, keep up the great work guys.

Review №42

2015-08-18 17:31:07

The staff was extremely helpful and really knew what they were talking about. I am fairly new to cycling, and they answered all of the little questions I had without hesitation. I really felt like they were happy to answer my questions. Really great shop and I will continue to make them my go to shop for all of my cycling needs.

Review №43

2017-07-31 14:12:30

I needed to replace a der. hanger. The staff was very friendly and great service. They found the hanger very quickly and put it on order. I got the call to go pick it up quicker than i expected. The shop was very impressive. They stocked bikes of all flavors. The store was also stocked very well with a huge range of bike stuff to cover any type of riding you may like. Overall; a very pleasant experience. I left my resume as i would like to be part of a shop like this. Very comfortable and inviting atmosphere and staff. They have a comfy couch with a big tv that plays bike videos and good music. I enjoyed my visits any time i have walked through the door. I will be returning, without a doubt.

Review №44

2021-01-25 01:55:16

I went in to this store location the same day/after I purchased my kids bikes at the Santa Clarita TREK location. Wow. The service at Woodland Hills was 200000 times better. What a difference! The service Ramon and the guys provided at Woodland Hills was nothing short of excellent. They were detailed, explained all my options, took the time to understand what I needed. They explained the trade up program for my children’s bikes (something Santa Clarita TREK- where I purchased the bikes from didn’t do). They answered all my question. I live in Santa Clarita and we have two TREK stores in town BUT I WILL NEVER RETURN THERE. Woodland Hills is my store of preference. Driving an extra 35 miles is nothing with service like that. I think Santa Clarita needs to pay a visit to Woodland Hills for training in proper customer service.

Review №45

2021-09-27 07:01:04

Excellent service! Everyone at the shop is super helpful and friendly. Logan helped me with bike accessories and answered all my questions. I will be definitely returning for future service and upgrades.

Review №46

2022-07-20 23:16:36

Id been holding off getting my bike serviced until this shop reopened. Im so glad I did. There was a creaking noise when I pedaled (which I recorded on my phone) that I couldnt fix. I watched Youtube videos. All of them pointed at the seatpost, the chainring, pedals or crank as the culprit. Bob identified the problem after hearing the recorded noise immediately. None of the above. The spokes needed to be tightened. He joked I was too heavy. Not only did he identify the problem, the Level 2 service was completed in under two hours. I was expecting to be without the bike for two days. Friendly and knowledgeable staff. Im glad theyre back. Now that Ive said all this, the place will be crowded the next time I go in.

Review №47

2016-03-14 03:12:55

Amazing experience for us at SMMC! We are new to bike riding but felt very comfortable at this shop. We did not feel we were oversold because we are novices. We explained what we wanted the bikes for and feel we got the best deal and tons of respect and answers to our questions! Also- they have dogs at the store! Total plus! :) Will definitely go back here for all our biking needs.

Review №48

2021-01-05 01:26:46

Been going here for years and cant say enough about their staff, service, selection, prices, and store. Every experience Ive had, I leave with a good feeling. The latest: a tire repair completed in 30 minutes before closing and socially distanced interaction outside the store.

Review №49

2015-09-01 18:25:27

World Class Bike/Cycle Shop. Outstanding attention to detail for the bicycle rider. Thank you Dave for the bike fit. Another Thank you to Bill who was outstanding and provided some of the best customer service!What a great experience I had at Santa Monica Mountains Cycle.I highly recommend this store. The prices are competitive and the Staff is 1st class.Thank you for answering my questions. You guys are truly #1.I am ready to ride !!! All the best, Scott

Review №50

2023-04-07 02:57:22

They took as much time as i needed to get what I was looking for. Awesome staff. Satisfied a Trek Trade in, attached accessories and tuned new bike at no extra charge.

Review №51

2015-08-28 21:00:31

My Moms in Motion leader recommended Santa Monica Mountains Cyclery and I was not disappointed. Took an older mountain bike there and they made sure it was in top condition to ride again. All the guys are friendly and knowledgeable no matter what your level of biking is. They also provided my husband and I with information on bike racks. Great store!

Review №52

2023-06-19 00:10:51

Excellent service dept. They did an amazing job on my 20 year old Trek U.S. Postal Service Team road bike.

Review №53

2021-07-03 00:51:25

Very knowledgeable personnel and make sure to offer you products that always meet your needs and budget. Also their mechanics know how to properly take care of any kind of bikes and every repairs are well executed and reliable.

Review №54

2022-01-15 01:21:57

Visited the place for the first time hoping I would find what Ive been looking for which I did! Alana attended me right away when I walked in she was great! and her coworker who was fixing some bikes when there was some system issues helped her out right away great service! thank you will be back if I ever need something else!

Review №55

2021-01-27 22:42:32

I purchased my first adult bicycle at this store. Chad was super polite and he helped me every step of the way during my visit here. My budget was tight and I had to skip some things that I probably should have bought, but Im looking forward to returning to this location for all of my Trek bicycle needs.Be sure to call the bike shops to check for availability. Everybody is running out of bicycles because of the pandemic.

Review №56

2022-05-27 13:27:59

Horrible bike shop. The worst. They’ve closed down the shop because it’s filled with asbestos👀. So if you want Mesothelioma and lung cancer. Step right in and fill your lungs before you ride.They loaded used bearings into my bottom bracket. I’ve been back 4 times and it’s just a Schwinn. Go to Wheel World down the street. They’ve been there 40 yrs. And they know bikes. They supplied The U. S. Olympic team with their bikes. Nicer shop.

Review №57

2019-10-03 16:54:34

Great selection and prices on Trek items, they always beat my LBS. Shipping was super fast, 3 days from west coast to east coast! Mail order is great if you dont live nearby the store.

Review №58

2014-08-15 04:54:40

Dave and the rest of the crew at Santa Monica Mountains Cyclery were amazing! They were incredibly knowledgeable & friendly and helped me pick out my first road bike. Dave helped me determine the right bike for what I was interested in doing with it and the budget I felt comfortable with ... I couldnt have asked for a better recommendation. I really enjoy my bike (a Trek 1.1) and the exceptional service that I got at SMMC! I will definitely be coming back ... Thanks again!

Review №59

2021-04-03 02:01:18

I love this shop. The staff is helpful & friendly & always helps show me how to fix an issue (one Ive usually tried to fix myself first). Marvin is one of the mechanics that has always been super-helpful.

Review №60

2019-07-03 00:26:05

This place is great. I came in with a busted chain that shortened my weekend ride. The crew there was attentive and knowledgeable. Assessed the problem, they set me up with a new chain, installed it, calibrated it, corrected a few more things and I was back on the trail within the hour.Highly recommend!

Review №61

2016-09-07 16:32:22

Just discovered this little gem in the valley. Was a patron of Helens cycles for a long time, but decided to look for a closer shop. The staff there couldnt have been nicer and more accommodating. Bob was a great mechanic and was incredibly helpful. Bill spent a good deal of time with me discussing appropriate bikes and frames. After I purchased a Trek somewhere else (got a great deal on a closeout and SMMC was unable to get it), I brought it to SMMC for a repair and to purchase additional equipment. Love this place. The staff was top notch. Will continue to shop here!!!

Review №62

2021-09-12 23:00:06

I had a great experience buying my bike here. Roman was very helpful and professional. I am very happy with my Trek Marlin 5. What an awesome bike!

Review №63

2017-05-13 22:31:18

As a beginner cyclist I found the staff at SMMC amazingly helpful. They were both knowledgeable and friendly while I was bike shopping. They helped me pick out a bike in my budget without any high pressure sales techniques. I plan on returning to this shop for all my cycling needs and am planning to return with my girlfriend to buy a bike for her.In comparison to other businesses SMMC gets 5 stars, however, I do feel that their phone support could be improved. The few times Ive called into the shop the person answering seems distracted or not engaged.

Review №64

2020-06-06 15:07:12

Bob Woodham spent a lot of time and was very professional in finding the appropriate bike for me. No oversell or hyperbole, just great information and attention to my dialogue about what I wanted from a new bike. I felt very confident spending my money at SMM Cyclery and I know they will take care of my needs moving forward. I highly recommend this bike shop!!

Review №65

2016-02-17 17:58:51

I purchased my Cervelo S3 from SMMC. They were great and also helped me with the bike fitting. Mike was very kind and attentive and Dave was great to deal with and offered a great discount on the bike and additional gear. Highly recommend this store.

Review №66

2014-12-28 19:28:30

I went to SMMC after buying a bike at another store and returning it because the gears didnt work properly, and the staff at the store either was unable to help me or just didnt give a damn. I got to SMMC a half hour before closing time and Jordan took all the time we needed to select the right bike, and he made sure I understood how the gears worked and that I was a satisfied customer. Came out to the parking lot (unasked) to help me get the bike in the back of my Cooper Mini. A great bunch of people, good selection, I recommend it.

Review №67

2022-12-03 22:40:57

Excellent service, and very knowledgeable staff. They take care of my 3 bikes, 2 ebikes and a racing bike. Always do a great job.

Review №68

2021-05-18 01:13:47

These guys are great! During a time when they are super busy, and there are 3-4 week waits on bike maintenance, they look 20 minutes on a walk-in to fix my bikes shifting issue. Will always go there for any biking needs.

Review №69

2015-09-16 17:31:49

My wife and I just got back in the saddle after not peddling for five years. We need to have our bike tuned up and SMMC did an incredible job for a reasonable price. The shop was also helpful in upgrading our rides with some new gear that didnt exist a few years back. In short, the service was kind and totally professional.

Review №70

2023-04-02 19:02:00

Amazing customer service. Our salesman was amazing. So thorough, professional and nice. It was such a pleasure.

Review №71

2019-07-24 02:19:22

Excellent customer service. Very knowledgeable guys working here. I have 2 other local bike shops that are closer to home but I rather go out of my way to take my bike to these guys.

Review №72

2023-02-20 20:37:22

Love the whole experience - the purchasing online and pick up was easy - team at the store communicated - pick up was easy and the team who assisted me at pick up was phenomenal - 100% recommend the product and the service.

Review №73

2021-01-16 00:33:49

To all the staff at Santa Monica Mountain cycling, now Trek I thank you very much for your hospitality and great customer service for the professional assistance to my Domane SL 5 bike. I definitely will be coming back for all my future bike needs!!Best regards,Robert

Review №74

2023-07-11 22:30:53

Those guys from Trek Woodland Hills knows what theyre doing, theyll give you pros and cons, cheap and expensive ones and talking to them is something like youre talking to someone that you knows for a long time especially to Vince and Logan very helpful. I highly recommend this bike store. And Ill be back for more.

Review №75

2023-03-19 23:31:57

Great service. Quality workmanship. Reasonable prices. If your bike needs TLC ask for Fernando!

Review №76

2015-11-30 03:58:57

Great experience, bought 3 Townies for co-workers to use down in Playa Vista.Shop staff knowledgeable and bikes all setup perfectly. They even helped me load them all into my truck. I am now a regular visitor to their shop.

Review №77

2016-03-05 01:50:22

First most of this rating is because they solicited a review via email with a starbucks card as a reward for a review.As a business owner myself I find solicited rewarded reviews dont tend to be honest.That being said, its a fine shop with friendly staff. This is a shop that seems to only have the higher end stuff.

Review №78

2015-08-09 06:03:18

A fantastic local bike shop. Excellent staff that are always enthusiastic, friendly, helpful and willing to offer good and honest advice. Well stocked with quality gear and theyll make sure youll get the right thing that youre looking for. First choice to go and get anything I need or want for when Im on my bike.

Review №79

2015-05-27 15:36:55

I was looking for my first real bike purchase. The folks at SMMC took the time to discuss options and get a good understanding of my needs. After shopping around at other shops, I was convinced that I wanted to start a relationship with the team at SMMC. I ended up with a Trek 4.5c which has been great. Note also: While in store, I observed the pros work with all levels of riders, from the very young, to the very experienced - They are super attentive, and make everyone feel at home. Great work!

Review №80

2016-01-14 01:51:14

I bought my spin shoes from here about 3 years ago and they are still in amazing condition. The sales person was really helpful and patient with me. He helped me figure out which shoe was the best. I highly recommend this place.

Review №81

2021-06-11 00:34:09

The service department is the best in the Conejo and SF Valley’s. Nicest guys and their knowledge has kept my bikes running for the past 8 or so years. Thank you Marvin, Bob and Garth.

Review №82

2023-09-17 06:48:21

They opened the store early to take my bike in after I got a flat. So appreciated. Thank you!

Review №83

2024-06-05 22:55:22

Super friendly and helpful service!

Review №84

2015-06-25 17:35:17

These guys did a great job helping me get my old bike sold on ebay for a good price and then put me on a new set of wheels that Im loving daily. Everyone in the store is friendly and helpful - and most especially, knowledgeable.

Review №85

2021-04-29 00:56:47

Everyone there was really attentive, thorough and helpful. The manager made it a really fun visit for my kids. Definitely will come back now that Ive recently moved to the area, this will be my new spot for all cycling needs!

Review №86

2014-08-07 21:21:57

SMMC is my LBS even though its a drive for me across the Valley... But they are worth the drive. Friends have been telling me about the store. Came there to buy just a tire & came out smiling. Their staff is great and gave me an education in tire selection that was worth the drive. They are now my local bike shop of choice!!!

Review №87

2016-01-14 23:52:10

Ive only been here a few times, but its always been thee most squared away bike shop Ive ever been to. Super friendly, knowledgable, and helpful owner and staff who will always treat you well.Its honestly a one stop shop for anything you need for cycling. I happily go out of my way to support this shop rather than stay more local to me.Thank you, SMMC!!

Review №88

2014-07-03 18:01:44

Courteous & knowledgeable staff. Well kept & well stocked shop with all your general cycling needs taken care of. Ive shopped here several times and they never disappoint. If they dont have it, they will research it and order it for you. Next for me at this shop is a full computerized Retul bike fit... :)

Review №89

2016-01-11 01:17:25

Ive been coming here ever since I got a new job in woodland hills. Theres a reason why they have nearly all 5 star reviews. The service is flat out outstanding. Cant count the number of times these guys got me back on the road and rolling. From destroyed rear wheels to building wheel sets to just the basics, these guys do it right. Will be coming here for years to come!

Review №90

2019-12-09 05:42:32

Friendly and knowledgeable staff and you could tell they enjoy working there. Bob was great and recommended two pairs of shoes for me and my daughter for use with our new spin bike and both fit well. Thanks!!

Review №91

2019-08-14 00:23:56

I always feel comfortable in this shop. They are very helpful, friendly, knowledgeable and everything I could want in a bicycle shop. Ive been very satisfied with all the work done here and the products I have purchased.

Review №92

2014-08-17 18:41:02

Ultimately, If youre a new rider and want some really awesome people to help you out and not feel pressured/rushed come to this place! Helens & iMartin doesnt come close to the support you get here.Im very new to cycling at initially when shopping for bikes i had a co-worker recommend this place. Out of all the shops Ive been to non of them come close to being as honest and genuinely patient as these guys. This review isnt based on dealing with one person either, everyone Ive spoken with or asked questions too are friendly (David, Jordan, Mike & Michael etc...). Ive bought all the accessories i needed from them! Even when i had fitment issues with the shoes i bought they were able to help me again get into a better pair, which i love!They have a get Rewards program too that keeps me coming back because they prices arent over inflated so definitely sign up for that since it FREE to do so!As of July they still had the LABike coalition discount so if you have joined ask them about that.Finally: They do Retul bike fits! Which in reviewing i believe is the best way to get properly fitted on a bike since it those 3D motion capture to workout your dynamic movement rather than holding and awkward static pose or using just video to eyeball adjustments!I WILL DEFINITELY do in about a month! You should check them out!!!

Review №93

2021-04-22 20:19:48

Logan is the best store manager, he really helped me to get my bike, thank you so much, great customer service. Highly recommended to go to the Logan.( store manager)

Review №94

2022-08-30 00:21:21

Amazing bike shop! The staff are great, and they really want new cyclists to have a good time on their first ride.

Review №95

2022-03-29 00:07:41

Thank you guys form helping me get the right helmet . The attendants are very knowledgeable and kind enough to answer all my concern. Thanks to Oliver. Rodrigo and uncle Bob. I surely be back and recommend this store.

Review №96

2019-10-24 03:51:43

Experience was very pleasant. Staff was very nice and atmosphere was very friendly. Place was managed well. I felt really welcome in this place especially being there for the first time. Will come back again next time I need some work done on my bike.

Review №97

2015-07-21 00:21:20

Ive been to the other bike shops in my neighborhood and SMM cyclery is the shop I feel most welcome. Ive been there only a handful of times and each time Im tempted to buy something... a beautiful Trek road or other bike accessories. Mostly Im grateful for the friendliness of their staff. Theyre cool people in there! Shout out to Jordan who helped me in buying Lezyne LED lights. Im so glad I have them!

Review №98

2014-06-12 21:00:18

Im not sure what other reviewers were expecting but the service I received at SMMC was incredible. You get what you pay for and if you are looking for cheap stuff, there are plenty of other bike shops around that will give you deals but will treat you accordingly. SMMC has competitive prices and a great selection. This is a true local bike shop environment. How does the saying go? The frustration of bad quality and poor service will remain long after the thrill of a good deal wears off.And if you are looking for high end, this is the only local shop I will trust with my high end bikes. I am as picky as they come and I know that SMMC will deliver on my expectation of excellence every time!

Review №99

2015-03-25 05:00:14

The quality of the clothing is amazing! I love the material of their bib shorts and jerseys. They fit so well. Also, the store has great customer service and everyone is so friendly.

Review №100

2024-05-03 01:22:58

Fantastic employees, so helpful!

Review №101

2015-04-19 20:20:15

Great customer service! I work in the retail business, and this by far has been one of the best customer service experiences I have ever received. The people that work here are very knowledgeable about their products and always encouraged to help you out in any way they can. Thank you for everything guys.

Review №102

2021-07-07 18:20:09

Came in again recently for a pedal replacement due to a recall notice from Trek. Was in and out in 20 minutes and got a $20 gift card for the trouble. Fast, friendly service!

Review №103

2020-05-05 23:51:09

Went in on a Sunday with my 3 1/2 year old.Even though store employee was busy assembling a bike, he didn’t let me wait more than a couple of minutes. I was out of there in 10 minutes with exactly what I wanted and needed. Price was fair and was posted on the bike. Will be back!

Review №104

2019-08-17 03:41:45

These guys really made it happen, dropped off my bike to have the rims swapped and they had it done fast, and for the low. Thanks guys! Highly Recommend! Amazing & LOCAL shop. Support your neighborhood!

Review №105

2016-01-14 21:43:18

I was looking for a new road bike. I am new to cycling and dont know much about the bikes themselves or the parts. It seems that trying to find a bike shop that had salesman who would actually talk to you and tell you more about the bikes was hard to find. I tried two other bikes shops before and got really basic answers about bikes. I wanted some detail, so I know what Im buying and why. I walked into this place and immediately was helped by Bill. He told me everything that I needed to know. He explained everything about the bikes, what they were and how they were different from the others. That is exactly what I needed. Needless to say I bought the bike. I love the bike, couldnt be happier.

Review №106

2020-11-17 09:37:23

Great service. Access to products many bike shops dont have, like tubulars!!! Super cool people working there, good vibes... and very helpful advice, definitely will return there

Review №107

2019-05-18 00:00:16

Friendly modern bike shop with a tremendous selection of bicycles from the youngest cyclist to the most advanced pro, both road and mountain. They also stock everything to keep your bike, and you, moving; from chain lube & nutrition to cycling kits & transportation racks for your car. You can even enjoy a cup of coffee while you wait for your newest puncture to be repaired!

Review №108

2021-12-03 17:42:59

Both Lance and Fernando were very helpful and extremely knowledgeable. Would highly recommend this store if you are looking for a quality bike.

Review №109

2018-10-06 21:04:54

Love these people; perfect bedside manner and not trying to upsell. Our dog does not like Vets but he did great with this group. Got in on a Saturday without an appointment- feeling grateful.

Review №110

2020-05-15 22:05:24

It has taken over 4 weeks to get a part for my bike and they won’t offer tracking for it. I have tried to call the shop and goes to voicemail every time. I have already paid for the parts and haven’t got a response this is weird and I just wanna ride my bike. I would have taken it to a different shop that actually wud have done real service.

Review №111

2014-09-02 18:25:25

I am not a high end customer, but I was treated as one. My familys bikes needed a little work, and the staff at SMMC were all very helpful and did a good job. Well be back!

Review №112

2014-07-12 18:12:39

Have a lot of experience with bike shops (see below) and SMMC and Ive been very happy at SMMC. As a bicycle commuter I have had my share of accidents and managed to severely damage two bikes in the past year. SMMC repaired both bikes and also worked on my triathlon bike. I have also bought accessories and parts the last two years. They know bikes including high end bikes; they have a good selection and are willing to order items that they dont have for me. One can always buy less expensively on the Internet but you cant get your bike repaired remotely. If there is a problem it is difficult to get it resolved by email.Ive been riding a bicycle in the Valley for more than 50 years and bicycle commuting for the last 15 years. I put more miles and spend more money on bicycle service and repairs than I spend on car. Over the last 15 years Ive probably had over 300 encounters including sales, repairs, accessories bike apparel, seats, gloves, saddlebags, shoes, and just browsing in most shops in the West Valley and in many other areas of the City.Santa Monica Cyclery has been one of the best to follow-up on problems. For example, I bought a light that didnt charge right out of the box. I brought it back the next day and they called the sales rep right then and left a message even though it was after hours. They followed up and made sure it was taken care of. I didnt have to package something up and send it backI pass two other bike stores on my way there but they are my go to bike store now.

Review №113

2023-07-27 22:41:23

Imcurrd a slice in my tire and Lance took care of it immediately mounted a new tire, and it was back on my way within, like 12 minutes.

Review №114

2020-05-01 00:28:53

This is a well run business by knowledgeable cyclists. We really appreciate the great service with friendly attitudes. Shops like this are the reason to support local small businesses. Thanks SMMC!

Review №115

2023-10-29 03:18:55

Great Service, alway go to Woodland Hills trek 1st when looking for bike. Lance and Team care about customersThank youMichael Muth

Review №116

2014-07-10 19:22:20

Excellent local shop. they work well with road and mtn biking. very reasonable and reliable bench. parts are priced a bit higher than one could purchase online. but, that is the price one pays when dealing with brick and mortar. all in all, a good find.

Review №117

2015-10-25 19:22:30

The guys to go to in the SFV. Ive had three amazing experiences with them. First, I took in my bike on which I was having back pain. They gave me a free fitting and adjustment.After riding that steel chunk around for another few weeks, I decided to finally get a carbon bike They were super nice on the phone discussing the geometry of womens design bikes versus the regular bikes. (No more sloping top tubes, ladies).I went in and the friendly fest continued. I should note that Im not your typical lean, mean roadie. (On the contrary). They took me seriously, gauged what I knew and had good conversations with me. After buying a Domane, they offered to sell the steel chunk on eBay and give me the proceeds in store credit.So, last week I went in and bought a dual sport hybrid for quick runs around town. I wanted something I could lock up and not worry about. They showed me serval choices and I settled on a DS 8.5. Both bikes were 2015 models and discounted.They gave the fitting for the DS to my spouse who has been having some neck pain on her Cannondale.Lots of bikes to choose from--mostly Trek but some Cervelo and Electra Townies. The SMMC club thing is awesome (spend $100 and get $10 to spend on your next visit).The gear and clothing selection is also great.Trust me when I say Ive visited most bike shops in L.A. If you want a bike (and you do, really you do), SMMC is the place to go.

Review №118

2014-05-15 17:35:14

Great shop and they do a decent tune up job.Just dont let your groupon expire!I wanted a delux fit kit but couldnt hook up a time...oh well.Still a good shop.

Review №119

2016-03-23 17:10:50

I needed a new front tire for my bike. Santa Monica Mountains Cyclery helped me quickly pick out the right tire for my needs, put the tire on my rim quickly, and I was out of there in a matter of moments all for a great price. I will definitely be back to change out my back tire soon.

Review №120

2015-08-30 05:19:47

I love this store. I am pleased with the selection of products and the customer service. They are honest with me about the service with my bike. I am please whenever I go to this bike store. The bike are beautiful and I will buy my next bike from this store. Sincerely Eileen

Review №121

2015-01-16 20:40:33

By far the best cyclery I have ever been to! Quality service with quality equipment. They even did custom work, when other shops said they couldnt help me with that. I love this place and wont even bother going anywhere else for my cycling needs.

Review №122

2024-06-20 05:46:35

Lance is the man!

Review №123

2018-07-02 20:05:13

I brought in a rare electric bike in and Tim one of the team not only did the job but costumer serves was epic and really went the extra mile, I would recommended this shop to any one how wants great attention and serves. 10 points guys keep up the great work.

Review №124

2015-08-23 04:25:08

SMMC is the shop to go to for all of your cycling needs including fantastic customer service and proficient mechanics. Very pleased with all of my visits to the store and kudos to David Kooi for fostering this client-friendly environment.

Review №125

2014-11-24 00:47:21

The SMMC staff is very friendly and they have a wide selection of bikes and bike gear in their store. David Kooi, the owner of SMMC, performed my Retul bike fit. This was the best bike fitting I have ever had (out of many); it was so detailed and worked really well. I plan on seeing David again soon so he can put a new seat on my bike according to the Retul fit that he did for me.

Review №126

2011-12-06 20:51:26

I love my Jamis Allegro 2! And its all thanks to Dave and his awesome staff at SMMC. Everyone was knowledgeable, friendly and helpful. These guys really love what they do. Dave knew what questions to ask to help find the perfect bike. The recommended bikes were based on my needs and my budget; and after a couple of really fun test rides I chose the Jamis Allegro 2. The quality of the product and the customer service are superior to any previous bike shops Ive visited. SMMC is my bike shop and I recommend that it becomes yours if you are looking for the best.

Review №127

2024-05-05 00:12:30

Best bike store in the valley

Review №128

2016-04-11 22:13:25

Bought my MTB here and now I drive the distance to come to this shop. Its exactly local for me, but its definitely worth the drive. They have helpful and friendly staff that are always happy to answer question or order something in for you. I rarely go anywhere else

Review №129

2014-12-30 17:32:14

I needed to upgrade my REI dinosaur and Bill took an extraordinary amount of time listening and recommended a Trek 4.5 which I absolutely love. They have great bike, equipment and apparel selections and I highly recommend the pros at SMCC to everyone. Keep up the good work!

Review №130

2014-07-03 18:15:45

The sales people and mechanics really know their stuff. Although the bike selection is limited to about 6 or 7 brands, these brands are top notch and cover any type of riding. I bought a Trek Crockett cyclocross bike, which for the price probably cant be beat by any other brands.

Review №131

2021-09-27 01:36:29

These guys helped me out in a crunch after traveling into town for a race. Great customer service, reliable, tons of inventory, and saved the day! Would recommend!

Review №132

2022-09-26 23:09:04

There is a fantastic team at this shop. They will work with you until your bike is perfect and there is fizzy water too!

Review №133

2023-05-18 01:43:13

Lance and Fernando were amazing and extremely knowledgeable. I would come back and recommend to others.

Review №134

2014-10-24 18:36:52

Found what no other shop had available at a fair price. What they did not have they would happily order, but their inventory from parts to bikes and all in between is excellent. Friendly and helpful with a passion for cycling.

Review №135

2014-11-24 22:31:43

Staff is great! and so is Dave the owner of SMMC. I like the store layout. This has been my local bike shop for several years now A+.

Review №136

2015-05-25 17:22:31

I always have a great experience here, evey sales person i have talked with a is super helpful and extremely knowledgeable about cycling, it nice to have a local pro shop that i always feel comfortable when they work on my bike it will be in top shape when i get it back.

Review №137

2015-09-02 21:34:57

Excellet bike shop! I went out for a ride and discovered I had a flat. The great team at SMMC had me on the road in minutes. The staff knows just about everything about bikes and bike gear and they are very helpful.The latch on my helmet broke. I tried contacting the manufacturer in Europe to get a replacement, but got nowhere. SMCC contacted their local rep and withion a few days Ihad my helmet fixed!

Review №138

2014-11-16 18:46:10

I received great advice from Bill about refitting two older, but terrific bikes which needed to be tweeked for my aging and aching back. I was prepared to spend significantly to go all-new. Bill suggested that before I spend a bundle, why not do a mild refit for now and see if the back thing heals. You can always buy new stuff.Hows that for service? thats why this is my shop-of-choice.NoomsTarzana

Review №139

2014-11-20 23:50:53

Best help Ive received for service and repairs on my mountain bike, even though they dont sell the same brand. Friendly, quick service with no complaints!

Review №140

2016-01-20 22:30:42

Decided I needed a new bike and went shopping. Every other place I went to either tried to sell me what they wanted or what they thought I needed. After 70 plus years of hard riding I knew exactly what I wanted. At Santa Monica Cyclery, they put together what I wanted and after 12,000 miles its still exactly what I wanted.

Review №141

2016-01-11 21:34:32

Bill and Bob are very helpful and knowledgeable and Im always happy with the purchases I make. Also, They explain the work they do on my bike and always answer my many questions!! :))

Review №142

2019-12-04 02:29:14

SMMCyclery is a very good place to buy cycling parts, accessories and clothing. Best prices and the personnel are very helpful and knowledgeable.Thanks for the good service.

Review №143

2021-10-10 21:30:18

Lance and Logan are patient, knowledgeable, and friendly. Great experience buying my first bicycle.

Review №144

2015-10-13 20:24:21

I go there to get mountain bike stuff, mostly. They are very helpful and know their products. I recommend them to serious cyclists. Also, they support the Santa Monica Mountain Bike Unit, of which I am a member.

Review №145

2016-01-12 20:13:13

I have been a loyal customer since it opened. Its a great shop that provides excellent service, performs top notch mechanical work, and is staffed by really nice people.

Review №146

2021-06-27 18:38:47

These guys were very quick and willing to get my fork work done and answer any questions I had. I’m very happy with my experience

Review №147

2017-03-26 20:05:30

This is a great store and the staff are very polite. They give you advice for the type of bike you need to get. I bought my bike over there and I am enjoying it

Review №148

2023-09-29 00:00:27

They are great to me... I have bought 3 bikes from them and they always have the time for me

Review №149

2021-03-27 22:04:46

Great service. Good bike shop but expensive. Trek all the way.Edit: After many years of coming here never gotten better service + knowledge + hospitality.

Review №150

2015-05-27 18:06:12

Had so much fun here and am loving my Trek bike! Everyone in the shop is super knowledgeable and helpful. Great service and comp bike tuneups. Thanks guys!

Review №151

2022-07-31 01:38:32

Very professional. Very friendly, polite, and well-trained customer service as well as showing knowledge of the field.Aftercare spirit without any reminders or hesitation.

Review №152

2021-09-15 21:12:51

Been in 2x for little accessories and customer service was great. Logan the manager is passionate about biking and is very helpful.

Review №153

2017-10-23 18:48:39

SMMC is a great shop that demonstrates their commitment to customer service. They have a great selection of products and spares, and they’re always happy to help.

Review №154

2016-01-12 23:17:02

Have been there many times. Well organized store. Very helpful. Good selection of items that you might need. Also, if they do not have what you are looking for, they always offer to order it for you.

Review №155

2015-08-05 17:22:58

Great LOCAL SHOP... I have purchased a wheel set here and had my bike serviced numerous times... Always helpful, very knowledgeable and turn times are great... I highly recommend the bike shop..

Review №156

2014-08-08 15:08:08

SMMC is great! My husband is a regular at this shop and loves their service. The guys are really friendly and highly knowledgeable.

Review №157

2021-08-17 02:43:08

We took our shy 3 years old to bike shop and uncle Bob personally helped her to pick her first TREK and unicorn helmet, she is very excited and can’t get enough of her bike. Thank you!

Review №158

2020-11-06 16:48:23

Garth was very welcoming and really helpful with getting my bike out together. And it was finished early so I could get back out there :)) great experience all around.

Review №159

2023-03-10 17:11:55

The crew was super helpful and Bob is a GREAT mechanic. Thanks for keepin me rollin!

Review №160

2019-08-26 21:04:33

These guys are very knowledgeable and personable. They rebuilt a vintage roadbike for me and keep my steel Schwinn road bike running well.

Review №161

2014-09-04 23:27:32

Wonderful friendly and professional service. I always enjoy visiting the shop.Certainly the best bike shop in the Valley if not all of L.A.

Review №162

2014-08-23 16:20:11

Staff is very friendly and helpful. The store has a good selection of brands and quality products but not necessarily enough for female cyclists.

Review №163

2015-08-16 07:35:17

I bought my Trek Emonda road bike from them in November 2014. The team there is awesome and they are my go to shop for my biking needs. I need to swing by sometime soon to pick up a dino cycling jersey!!

Review №164

2014-07-03 18:19:27

I drop by this shop whenever Im in the area because they have everything I could need or want. The staff is always friendly and knowledgeable and are never to busy to help you out or answer questions. I only wish I could afford all the goodies they sell here haha

Review №165

2022-04-07 00:40:35

Friendly and knowledgeable staff, prompt turnaround on bike service, good inventory of biking supplies and gear.

Review №166

2015-08-14 18:30:08

Great staff, great riders. Knowledgeable. A reliable place to get your bikes worked on, buy your nutritionals, and get good customer service.

Review №167

2014-11-12 22:48:07

I bought my tribike here and got also fitted. David and the crew at SMMC are always helpful and have answered all my questions and bike needs.

Review №168

2015-03-23 15:10:30

Came in here to window shop a couple of weeks ago looking at some bikes and the next thing you know I get a free shirt.The staff was awesome answered all my questions and then some.Ill be in soon for my smmc kit

Review №169

2022-04-29 23:26:45

Friendly and helpful staff. They got me on the bike I wanted. Recommend.

Review №170

2015-02-13 18:54:55

Knowledgeable, friendly, and fun bike shop in Woodland Hills. They have a huge selection of bikes and gear and if you need to get fitted; this is the place to go!

Review №171

2014-09-20 04:58:22

Great shop. Always helpful, warm, friendly, and accommodating. good service, and inventory, and if they dont have it on hand, they will get it for you.thanks guys

Review №172

2014-08-11 16:19:03

Best Bike Shop in the Valley. Always great service, Super fast & precise. Staff is very friendly and the shop is really clean and organized. A++++++++++++

Review №173

2021-12-25 16:22:44

This store is one of the best, their staff are so knowledgeable and have great PR, I highly recommend this place, thank you for great service

Review №174

2019-09-16 16:09:35

Great bike shop, they are always will to stop what they are doing to help you and if they can they will fix your bike right on the spot. My number one bike shop.

Review №175

2016-12-31 06:18:29

Went in without knowing what to get, end up with an awesome deal on a Trek Dual Sport. Very helpful and friendly staff they have definitely find a new client!

Review №176

2016-05-01 20:37:32

Very knowledgeable staff which will get you setup quick, great staff make the experience a pleasure! Competitive prices, Awesome staff, Everything my family and I look for...Thank you for your help!

Review №177

2015-08-10 14:53:06

Great selection. Very helpful staff!! Also, great service station to get your bike tuned correctly!

Review №178

2012-06-19 23:47:04

One of the last frontiers of excellent customer service ..bought my first full carbon road bike ..from start to finish it was the best price quality and service,bottom line you wanna bike, gear or service you come here

Review №179

2014-08-07 21:54:04

There are places that sell you stuff and there are businesses that become part of your lifestyle because of how exceptional they are, David and the guys at SMMC are a class act. Thanks for all of your advice & service.

Review №180

2014-12-17 18:18:55

After riding a Walmart fixie for 6 months after retiring I enjoyed cycling so I needed to upgrade.Shopped around and went to SMMC,just walking into the store you could see they are professional.With my age and what I wanted a bike for they listened and recommended a 7.2FX.For a city bike and light off roading it was more than I expected.A year later road cycling was getting better but I would need a better bike.Back to SMMC to explain my riding in old age and again they listened and suggested the EMONDA S4 that I am using now.To make a long story shorter they take time with the customer,have great service and I would recommend them to everyone I know

Review №181

2018-09-17 23:42:59

Robert took the time to answer all my questions, after a couple of tries, came back a week later and bought the cruiser! He helped me to put it my car. Thanks a lot Robert.

Review №182

2014-09-25 22:20:29

Great shop, well equipped for a variety of needs. Tons of nutrition and hydration products. The staff is attentive and knowledgeable.

Review №183

2021-10-15 22:06:07

Logan, the salesman was very helpful and they have a fair selection of bikes. Good location and parking

Review №184

2014-05-16 01:39:08

Great shop supporting the community. Regular, very early and well attended shop rides on Saturday mornings. Support your LBS!

Review №185

2014-11-29 18:25:01

This place does a great job at helping you find the perfect bike for you. Great selection, friendly staff and knowledgable too!

Review №186

2020-07-24 19:19:59

Great product selection, fast shipping and excellent customer service. I will definitely buy from SMMC again!

Review №187

2024-02-11 18:15:49

Excellent and fast service!

Review №188

2021-11-27 17:32:28

Very helpful! bike is great they seem very helpful and have a good free service plan for year 2.

Review №189

2015-03-21 20:18:41

Great shop - friendly staff - extremely helpful. I drive an extra 20 miles to come to this bike shop - that says a lot!

Review №190

2022-04-27 23:25:38

Great service and customer care. Can’t find a better bike shop in my opinion.

Review №191

2021-03-21 22:33:45

Nicest and most helpful gentlemen you will ever meet! I trust them more than any cycling shop in LA County!

Review №192

2021-04-16 18:10:51

Everyone at Trek Bicycle Woodland Hills is amazing. Super knowledgeable and so friendly and helpful. Would highly recommend!

Review №193

2021-05-05 17:26:37

No sales pitch just good information and very personable. Love my new bike!

Review №194

2020-04-29 19:09:19

Went out of their way to send me a part. Needed certain bmx tires. Thank you. Highly recommended and very knowledgeable

Review №195

2015-12-03 14:54:30

I love the team at SMMC. The service is top notch. I bought my bike there and probably will not shop another bike shop again.

Review №196

2022-08-13 22:45:37

If your looking Bontrager products and a great selection of performance road or mountain bikes this is the place to go!

Review №197

2022-11-16 03:01:58

The staff was very friendly and knowledgeable. Jake and Oliver were very helpful.

Review №198

2019-05-08 23:35:32

We really like this store. We needed to ship a bike and it was very easy. Thank you.

Review №199

2014-11-20 19:31:00

Those guys really know what they are talking about had a wonderful experience and an awesome bike. Jordan helped my bf and I find the perfect bikes