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Trek Bicycle Westlake Village in Thousand Oaks

4.9 (199) 3835 E Thousand Oaks Blvd Units E & F, Westlake Village, CA 91362, United States

Categories

Bicycle store
Bicycle rental service
Bicycle repair shop

Location on the map

Thousand Oaks, Ventura County, California, US

Phone: +1 805-251-0946
Site: https://trekbikes.com/us/en_...

Opening hours

Monday:11 AM–6 PM
Tuesday:11 AM–6 PM
Wednesday:11 AM–6 PM
Thursday:11 AM–6 PM
Friday:11 AM–6 PM
Saturday:10 AM–6 PM
Sunday:12–5 PM

Edit info

Total reviews rating 4.9

199 Reviews for Trek Bicycle Westlake Village 2024:

Review №1

2024-06-28 15:30:14

I recently visited TREK Bicycles in Thousand Oaks & had the pleasure of being assisted by Matt. His behavior was exceptionally friendly, & he provided outstanding service in adjusting my new bicycle. Matt’s expertise & attention to detail ensured that my bike was perfectly tuned. I left the store feeling confident & satisfied with his service. Highly recommend Matt for his professionalism & excellent customer care!

Review №2

2023-10-19 20:14:47

Friendly service! When we walked in, we were immediately greeted and asked if we had any questions. I really liked that the price is were on most of the products. All the bikes were laid out logically with Ebikes on one side and typical bikes on the other. Price is ranged from about $600 for typical bikes to $3000 For beautiful e-bikes. There was plenty of parking. The store was not very busy and had lots of staff on hand for questions. It was a very approachable experience.

Review №3

2024-01-29 20:53:27

Best Trek experience buying our new bikes . The staff here is more knowledgeable than other trek stores and very friendly! Thank you Trek Westlake!

Review №4

2023-08-19 15:07:44

I was heading out for my first mountain bike trip. I needed a good bike and they had it in stock and special built it for me so I wouldn’t be late for my trip. The staff is amazing. Super helpful, curious and extremely knowledgeable! I will be back to the westlake location (even though it’s a far drive) for every maintenance and gear. I would give them 10 stars if I could!Well done ladies and gentlemen. You made my trip amazing!!

Review №5

2024-05-23 22:37:34

Great service! We had our family bikes tuned up and bought a couple of new bikes for the kids. Everyone at Trek was friendly and went above and beyond to help us. We had a terrific experience.

Review №6

2024-02-29 06:15:32

Westlake Village Trek, and specifically Brian, are Awesome. I had located the bike I wanted at their store, Brian held on to it for me with a deposit, and they had it ready for me today when I made the 60 mile drive to pick it up. Brian also helped set it up for me with a few optional items I wanted - Garmin Radar, Storage Bag, Phone Holder, Different Pedals, Etc. The store has a lot of inventory, and everyone walking in is greeted and helped right away. A good experience I wanted to share, Bob from Santa Clarita.

Review №7

2024-04-02 17:02:47

This shop far surpasses any other customer service I received from any retailer my day to day life. Not only do they offer world class products, but the service is beyond what one would expect. I buy bikes from them especially for the follow on service relationship. I refer everyone I know to this shop who is looking for a new bike or service.

Review №8

2024-06-27 17:40:53

The best store I have been, staff are helpful and honest. You can never go wrong with this bike store. 10 stars!⭐️⭐️⭐️⭐️⭐️⭐️

Review №9

2024-06-17 00:29:37

Friendly and knowledgeable staff. Excellent service team that listens well, diagnoses problems quickly and accurately. They dont try to sell you things you dont need. Loaners available, but most repairs completed in 24 hours or less. Competitive pricing.

Review №10

2023-06-04 02:34:55

Trek Domane+ SLR7. I am a senior and have been riding road bikes ever since I was a kid. I decided to look into en ebike to preserve my legs for more years of climbing. I went to Trek Bicycle Westlake Village and Brian was very helpful in assisting me. At that time there was a Domane+ SLR6 available. He explained all the features of the ebike and arranged for me to take it on a road test and even provided me directions on where to ride. I liked and enjoyed how it rides. The bike is very comfortable and relaxed position. I decided to order the Domane+ SLR7. It only took 4 days to order and assemble the bike. Brian called me right away as soon as the bike is ready for pickup. The next day, I rode it to the Snake in Mulholland and then to Encinal Cyn. Due to the Domane+ is light for an ebike, I was able to climb the Snake without pedal assist. I turned on the motor when I got to Santa Susana Pass in Simi. Its a natural feeling when you stand up on the pedals during climbs. I am very impressed on how the motor assist your pedaling and have a natural feel. TQ motor is very quiet and shifting is very smooth. The bike is very stable on decent and in corners. With size 32 tires I didnt even feel much of the bumps and rough roads. When I got home I still have 85% left on the battery. No regrets. Thanks Brian for the great customer service.

Review №11

2024-06-22 01:33:25

Great experience from start to finish. The entire staff was fantastic, especially Jacob. I walked in to just a look around at some new road bikes and I bought a new Madone SLR 7.Could not be happier!RG

Review №12

2020-11-23 23:03:07

I purchased a new bike from Trek Bicycle Westlake Village and the whole team provided fantastic, personal service. The very helpful and knowledgeable staff lives & breathes bikes. The Service Manager (Dalton) built my bike with a level of detailed, caring, expertise, of which I have never experienced. I felt extremely secure knowing that my new bike was in his very capable hands. It is great to see someone take this level of pride in their work.I now have a new home shop that I cannot recommend highly enough!

Review №13

2024-05-10 19:30:23

Great customer service and great bike servicing! Big store and great location. Thank you for everything you have helped me out with! BWash

Review №14

2024-01-11 18:44:37

The sales and service staff are all excellent, they have a large range of products, and you can try so many types of bikes (city, kids, mountain, race). I would recommend anyone looking for a bike to make sure and add this location to your list of shops if you are not sure what you are looking for. Even if you don’t buy a Trek this place will help you make a good decision

Review №15

2024-06-08 23:17:27

Staff is great. Very helpful. We bought and service our bikes with them.

Review №16

2021-06-03 14:42:53

A very large product selection to choose from. The staff was very knowledgeable and quite helpful. I didnt get to meet Sean Boyd who had managed my order from the beginning, but he kept me well informed throughout the entire process. Upon pickup of my Marlin 6, Michael assisted and guided me through additional purchases to make my shopping experience complete. Overall, the people of Trek have won me over. Im a Trek owner for life. This was well worth the drive from the O.C.

Review №17

2024-02-23 00:21:56

I wanted to share my experience with you. I only do this if the experience is really good, my experience with Westlake Trek was absolutely the most amazing experience spending money I have ever had. From the very 1st time I entered the store the people in there were so helpful and not pushy. They love to cycle and it shows. They are all very knowledgeable and professional. I was a part of the family even though I was just looking. Long story short if I had a word that was better than incredibly amazing/ outstanding/incredible/off the hook great I would use that word. From Jacob to Matt to Brian and Paul to Danny and everyone else. They areoutstanding. I bought my dream bike then I didnt like the color. No big deal they found me a different bike that is now my end all dream bikes. Buy from them and you will be happy. By the way Trek makes the best bikes from stiff to to an easier ride. Go to Westlake Trek and be amazed and happy.Thank You Westlake Trek.KC

Review №18

2023-05-26 18:29:30

Thank you Danny, Brian, Tyler and the whole trek crew ...love my new Trek Emonda SL6 !You guys are amazing and you deserve lot more then 5 stars 🌟 🌟 🌟🌟🌟🌟🌟🌟.

Review №19

2022-01-16 03:41:33

Thank You team at Trek Westlake for your incredible assistance. Your communication is fantastic and it was so appreciated how you kept me in the loop during the entire process from purchase to shipment to Trek Sunnyside in Fresno. Next time I travel down south I will definitely be stopping by your store. Thank You again for absolutely everything you did to make this so simple.

Review №20

2024-03-07 16:52:38

My experience with the staff at Trek in Westlake Village, CA has been fantastic! Everyone is friendly and very knowledgeable. I would give them 10 stars!

Review №21

2023-11-11 07:22:31

Shout out to Brian and Danny for setting me up for a comp ride on a sweet Edmonda SLR 7. They generously let me take the bike out for an afternoon, no sales pressure, and Brian made sure it was set up to keep me in good form. Really appreciate how they trust and respect their customers! Thanks guys!

Review №22

2021-04-10 01:23:41

Found my dream mountain bike at Trek Bicycle Westlake Village. Lucky for me they had my size in several different models of XC mountain bikes. The helpful sales staff guided me thru the various options before I decided on the Supercaliber 9.8 XT. The bike was finish built to perfection in two days and fit like a glove on my first ride. What an amazing ride. The SC flies up hills and glides down hill with plenty of suspension. Overall a great buying experience.

Review №23

2023-07-12 20:34:21

Trek in Westlake has always pulled through for me. Super helpful staff.Today I visited needing a quote to replace a headset and some ball bearings so I could lose pack the current headset. Another shop in the area wanted to charge me $45 for a safety inspection before they would help me. Safety inspection for some worn bearings? Not necessary.Zach in service helped me and within about 10 minutes I had my bearings and my quote. I appreciate the help!

Review №24

2020-07-29 18:46:26

Just like everyone else, we got bored of being inside so decided to buy a couple Trek Powerfly 4s. Well turns out theres little to no inventory anywhere at the moment. So to find my GFs perfect PF4 in blue, we needed to drive from the Bay Area to SoCal to get the perfect one.Many Trek locations wont hold bikes, and will not let you pay for it over the phone. Paying online is not an option in most cases.This location was super helpful and agreed to hold the bike for about 5 days for us so we could pick it up on the weekend. AWESOME because other than Ventura, the next available units were in Utah.Jeremy was super cool and helpful with her as she hasnt had a bike in a while. Very patient and knowledgeable. He also took a look at my bike that Id purchased from Trek Livermore up North that I had some questions about.Really a great experience and we are very appreciative of everything this store did!

Review №25

2023-11-05 18:34:57

Forty bucks for one kids mountain bike tire and tube. Not a set. Not installed. Just the parts. I like the bike. They make good quality stuff and the staff is helpful. Need another bike and will be back when it’s time but parts are pretty expensive.

Review №26

2022-11-09 01:08:36

Purchased the new Gen 7 Madone SL9 ETAP through Brian. Took care of every detail including trading my Edmonda in. Fantastic service all the way.

Review №27

2024-05-29 22:40:37

Amazing group running the shop that are friendly and super helpful with any questions that never try to oversell you.

Review №28

2024-01-15 00:23:02

A couple of weeks ago I bought a new pair of gravel tires for my bike. After I installed the tires It rode really rough and bouncy and was hell on a 50 mile ride last week. I took it to the Trek shop and reported the problem with the tires. They took my bike in right away and replaced the tires and tubes while I waited. No questions were asked. The service technician apologized for the defect in the tire I had purchased. This is not the first time I have been to this store. Every time I came away appreciating their courteous service.

Review №29

2023-05-23 14:09:22

The staff was very friendly and gave honest feedback on what our two bikes needed with regard to service level, which was very welcomed. The turnaround time was FAST. Very happy with every step of this transaction. Will for sure keep coming back.

Review №30

2024-01-28 05:28:22

Trek Bikes in Westlake Village continues to provide great products and incredible service. If you are looking for your next great bike, accessories, or need service with knowledgeable professionals, head over to Trek Bicycle, Westlake Village.

Review №31

2023-06-03 15:03:13

New location adds a lot of space with many options onsite to choose from. I was able to buy some parts for an older Trek Emonda and they had them in stock at a very good price. The staff is always helpful and knowledgeable. Supreme service with Trek, a consistency across stores, with an ovious company philosophy of excellence - their staff here is a reflection of that.

Review №32

2023-10-31 00:49:41

I rented an electric bike and did the Phil’s Cookie Fondo. I was missing the battery for the electronic shifters and had a pretty rough outing without the shifters and the 50-60mph gusts. Told them about it and they gave me a full refund on the rental.My legs hurt but I appreciate them for making things right. Will rent from them again!

Review №33

2024-03-06 02:28:55

Number One Customer Service! Best shop for quick and correct service on your bike. No lame attitudes here. Just top notch professionals happy to help you.

Review №34

2023-09-16 02:01:20

Trek is THE BEST! Their products are fantastic, and they have the best customer service! They go above and beyond to assist and find the best fit, best price point, and are overall friendly and helpful.

Review №35

2023-12-23 16:57:01

The staff at Trek Westlake Village are highly knowledgable, and professional, and provide great service. I highly recommend this bike shop.

Review №36

2021-05-13 03:25:25

Amazing staff and customer service. Everyone there was extremely helpful and never complained. I am a newer rider to road biking and they explained the differences to me very well. Danny is very knowledgeable about the local rides and gave me quite a few routes for some of my first rides. I ordered a bike and it came in much earlier than expected! They were able to source out a bike that was expected to be months away from coming. The bike was built perfect and the services they offer after a bike purchase really make the customer service impeccable. Then, Jeremy, the sales manager, got the bike fit to me perfectly! No complaints with the shop and I am beyond impressed with the service they offer!

Review №37

2023-04-11 14:01:53

I’m visiting Westlake Village for a cycling camp and my front disk brake got bent during the flight. The mechanics at Trek were super helpful and friendly. Fixed my bike without charge. Such a well stocked and beautifully merchandised bike shop. Highly recommend it!

Review №38

2023-08-19 01:05:16

Brian the assistant manger is very rude and unhelpful. The neon sign says 24 hour service turnaround but my bike took 6 days to fix. When I explained this to Brian he hung up the phone. later he was aggressive towards me when I came in the store to get my bike. Very poor customer service.

Review №39

2022-11-02 15:49:09

Great Products, Great service, Even better people! The staff at Trek Westlake Village store are Top Notch! They helped me get my new parts installed quickly and properly so i could get back on the Mountain ASAP. You guys are the best and i appreciate your generosity and quality of work. Hit them up for all your biking needs!

Review №40

2023-09-15 19:31:24

Great experience with their team from sales to service are the best. Store manager Brian is a great person that went out of his way to help me in searching to buy the right eBike for me. He also helped me purvhased other items including the carrier rack units for my car. service team also is the best in store, they are willing to help solve my new eBike issues and also help me pick the right item that fit my body. Great team at Trek Westlake Village, CA. Noland

Review №41

2020-10-04 11:35:18

If I could give this place more than 5-stars, I definitely would. What an absolutely amazing experience. Lucas, the main associate who helped me, was outstanding. Couldnt ask for a better rep to assist me. In fact, all the employees were super friendly and outgoing. I felt really welcomed. I reserved a mountain bike and when I got to the store, it was all clean and ready to go. The bike looked incredible. The store was also very organized, clean, and well stocked with inventory compared to other Trek stores that Ive been to. Very happy with my experience. I highly recommend for anyone with any biking needs to go to the Trek Bicycle in Westlake Village. You wont regret it. After an experience like this, its hard to go anywhere else. Definitely a Trek customer for life. Thank you again! 10-stars!

Review №42

2022-03-16 14:52:11

Having never owned a bike that was not from a box store, when I thought I was ready I shopped for a bike for a while. I did online research and I went to many bike shops. At most of these shops, I was either ignored or treated like a sub-human for not knowing about bikes. Then I happened upon the Trek store in Westlake Village. Great first impression as I entered the store, I was greeted by not one but two employees welcoming me into the store. Then I confessed that I had no idea what I was looking for but wanted a bike for fitness. I was shown the various levels of bikes and what the features were. Then I was asked if I wanted to try a few out (not one other store did this). I rode several bikes in the back parking lot and ended up choosing the amazing Dual Sport 3. The bike was also a really good value (lots of research on my part) for the money. I have returned to the store for service on 2 occasions, (free 30 day tune/tighten & broken chain) where each time I was greeted immediately and had the service done quickly and professionally. This shop has earned my business with kindness, good bikes and great people (Kudos to upper management as this is rare these days).

Review №43

2023-04-08 13:47:45

I ordered an adult tricycle on line for exercise as I am mobility challenged due to severe ankle fracture. They picked up my trike, assembled, helped me with accessories and let me try it out at their facility. It wasn’t an expensive, fancy vehicle but I was treated as if it were. Impressive service.

Review №44

2023-05-24 16:26:01

There are probably a dozen bike shops between my home and Trek Westlake, but I continue to drive an hour or more each way because they have always exceeded my expectations in terms of customer service, knowledge, inventory, and friendliness. Whether I am or not, they always make me feel like I am their favorite customer.

Review №45

2022-03-21 16:56:08

Ive bought many high end bikes from shops all over SoCal. Buying my Domane here was the best experience Ive ever had. The employees go out of their way to make you feel welcome and valued. I was treated like a VIP in terms of setting up my new bike and making sure I was happy with all aspects. Amazing service in this day and age. Keep it up. Ill be back.

Review №46

2022-02-02 00:32:30

Fist I have been a Trek customer for years. The guys at Westlake Trek go over the top with their knowledge and professionalism. I even have a closer Trek store from my home but I traveled and purchased my bike from Westlake. I’m so happy with my new bike and couldn’t be more pleased with everyone at the store. I have had a few challenges along the way but each time they come up with the perfect solution to fix the issue and make the customer happy as pie. Thank you for a fantastic experience. Andrew C.

Review №47

2023-05-03 00:42:07

I loved my experience at Trek in Westlake Village. Even though I dont live in the area, I found the bike I wanted there and Danny and Brian made the experience an easy one to purchase the bike I wanted for CreatedbyLadyT. It was a pink Electra. Please go in the store and get an bike and get moving

Review №48

2022-09-07 03:55:03

Great service, knowledgeable staff, they make an effort to know their clients and are eager to please. They recognized me and called me by name, and asked where Id been! Felt like an episode of Cheers! They have the best prices on Bontrager parts and always find the problem and fix it for me. Thank you Trek Westlake Team!

Review №49

2024-03-28 22:14:48

Westlake Trek go check them out. Great deals! Turn around on service is unbelievable. Service blows away the competition. Great job Danny and the Trek staff!!!

Review №50

2019-02-26 16:02:20

I enthusiastically offer up a 10 rating for the sales experience at Trek, Westlake Village. Attentive, knowledgeable staff willing to offer sales counsel and guidance and test rides to my grandson. Comforting to know I was dealing with a corporate store, and that training and break-in adjustments were included in the purchase. Both Courtney and Ed were great, and the offer to deliver the bike saved me from trying to wrestle it into my vehicle which was not yet equipped with a rack. This is our first purchase from the store and we are hopeful that in time we can also give a 10 rating on follow-up, service, and continuing support to biking customers and the biking community.

Review №51

2022-07-28 22:05:22

We are so excited to use our Trek bikes! Paul Holtrichter(Westlake Village location)helped us find the perfect bikes last week. He was patient, friendly, knowledgeable, and extremely professional. We knew very little about bikes before coming to Trek, and Paul carefully explained everything to us in great detail. He is a great asset to your Trek team, and we will only buy bikes from him in the future.

Review №52

2021-10-18 01:52:06

I bought my bike from Trek Westlake January 2021. From day 1 the staff has always been super friendly and welcoming. They are knowledgeable and always helpful with warranties and quick to get my bike fixed. I have tried another Trek stores (15 min away) and a local Trek dealer bike shop 5 minutes from my house, but the customer service experience at the Westlake store is above and beyond. I’m willing to drive the 25 minutes from my house to support the great crew at Trek Westlake.

Review №53

2022-04-19 05:35:52

It was the first bicycle shop I visited because it was only one open shop on Sunday. But after talking to the staff there I didnt want to go anywhere else. The bicycle I wanted to buy was in another shop. So I rode a similar bike and they offered me to bring my choice in a couple of days.On the buying day, we spent more than an hour fitting the bike and changing parts of it. Finally, they delivered it to my house and gave me a bottle holder and two bottles for free.Amazing buying experience for a new and definitely returning customer!

Review №54

2022-10-03 16:30:06

Sean and the whole team at Westlake Trek were fantastic. Went to several other bike shops and they spent the time to figure out our needs making sure we got the right bikes for our riding. I couldnt be happier with the whole experience.

Review №55

2021-05-13 02:59:02

Thank you to Jeremy, Jeremy and Danny for such an awesome customer service experience. Trek Westlake has such an amazing crew working there! Jeremy #1 helped me pick out my perfect bike (it was await, but perfect!) and Jeremy #2 built it up and walked me through everything. Jeremy also took the time to show me how to change a flat tire with the proper gear I need if I was in the middle of a ride. Thank you everyone you have a customer for life!

Review №56

2019-07-15 16:48:54

I got a great quality bike within my budget. So far, it rides very well and has met my recreational needs. What stands out is the service I received. As a entry level bike rider, I was really impressed with the time and patience that James had when explaining the difference in the bikes and breaking things down so I, a novice, could understand. He didn’t try to push me into buying a more expensive bike and when I said I would return after thinking about it, he didn’t pressure me to buy right away. In fact, he assured me that if the bike was sold, he would order me one. This was the third bike store I went to this weekend and the service was exceptional. I returned 10 minutes later and bought the bike. Excellent service should be recognized. Thanks, James!

Review №57

2021-01-10 00:05:10

Danny and his team always take great care of me. I feel like I am part of a elite club with the trek staff. They are always very communicative and the way they use technology to keep you updated on this is extremely helpful. I am so happy i purchased a Trek over a specialized

Review №58

2019-05-22 03:15:34

Very helpful staff. Thanks for helping me with my purchase. I got a 2019 Trek Domane AL 3 in viper red. I called a day before to make sure that they had it in stock and they did and told me that they would build the bike and have it ready for me the next day. Sure enough they did. On top of that, they helped me put on the water bottle cage and the bike rack on my car. Overall, I had a really good experience here!

Review №59

2021-04-10 00:52:34

Yet another 5 star review, these guys clearly don’t need it, they are the best and they know it. Big shout out to Matt and Ashton, simply first class, had some issues with my trek (not purchased here) but they made it right, went above and beyond. My whole family on trek bikes now. Excellent product but even better service.

Review №60

2020-09-11 18:44:19

From the minute I walked into the store yesterday, I was well taken care of. It was the exact experience I was looking for - A truly personalized and fun experience led by the in-store team. I would recommend anybody looking for a new bike to check out my friends at Trek in Westlake. Thank you for making it such a fun process, cant wait to ride my new Domane SL 5. Lets go!

Review №61

2023-08-13 00:21:18

Very nice experience. Team member Brian was very helpful showing me several models. I liked test riding bikes in back lot.

Review №62

2019-12-28 05:51:44

Danny and Jeremy were so knowledgeable and provided suburb customer service. You will not be disappointed if you purchase your bike or equipment here. I purchased a bike and all the gear I needed to get started. When they found out my shoes wouldn’t be here until after the bike, they let me use a different pair of shoes so that I could enjoy my bike in the mean time. Totally didn’t expect it! Thank you so much Trek Westlake. You’re passion and love for cycling/cyclists shows through. Keep up the good work 👌🏼

Review №63

2021-06-10 19:17:02

Very helpful and friendly staff. Bought a new Trek Rail 9.9 XTR here and the salesperson had the answer to every question which is surprising because people usually need to check for specifics. They do great work in the service department as well and have fast turnaround.

Review №64

2023-02-20 21:37:27

Very positive in every way - friendly, receptive, professional, welcoming. Really appreciated the reassurance after my long-time cycling maintenance shop recently closed after 15 yrs. Performed as promised, too!! Hoping to have found a new home.

Review №65

2020-05-26 20:42:31

Danny, Jeremy and Ed provided me with wonderful service on my purchase of a Trek Rail. After 25 years of cycling, this was - by far and away - my most expensive bike purchase ever (and it wasnt even for me!). The team at Trek Westlake were professional, helpful and, above all, patient. They helped me track down the right bike, in the right size, in the preferred color, all within a very tight deadline in the middle of the COVID-19 pandemic. They were beyond helpful. The whole experience was without any intimidation or sales pushiness. I wish buying other products was as comfortable and enjoyable as this.Early on in my cycling journey, I was very brand loyal to Trek, but I have drifted from the brand recently. I find myself heading back towards Trek, especially with such a wonderful and local shop. I will be back!Thank you Trek Westlake!

Review №66

2021-01-19 16:22:41

Love the new store. The layout and the friendly, knowledgeable staff make more a great experience.I recently purchased the new full suspension Supercaliber, Red Project-One. This is the best bike I’ve ever ridden. It was masterfully built and rides like a champ.Thank you Danny, Jeremy, Jeremy, Ed and the entire staff for making this all happen.

Review №67

2022-09-23 21:11:57

I just bought my first new bike in decades.It was close to closing time (I had to drive a bit to get the store and took a little longer than expected to arrive to pick up the bike). The store was closing due to it being the end of the day, but everyone I spoke with was happy to remain answering questions about the bike, service, maintenance, etc.I felt like they were as excited to set me up with a new bike as I was to have to the bike.I will be back!!!

Review №68

2020-04-01 01:19:56

The entire staff are amazing at Trek Bicycle Shop. I picked up our 2nd trek e-mountain bike - love it. super happy

Review №69

2020-11-24 22:01:37

The bike is amazing and gets a lot of attention wherever we go and it performs really well. I’m confident that after sale service will meet my expectations. Sales staff was great - friendly and knowledgeable.Post script - Four and a half months after taking ownership of my Verve+3 the after sale service is living up to my expectations.

Review №70

2020-10-02 19:51:12

Exceptional Customer Service!! Jeremy and Ed are top notch employees and exemplify all the great characteristics of what an outstanding brand rep should strive for. Ive never purchased an actual Trek bike but you can guarantee my next bike will be one. Thank you for the wonderful service, Jeremy & Ed!

Review №71

2022-08-20 20:01:16

Service experience was a 10+. Turnaround was faster than the 24 hours advertised and my Pinarello was as clean as a whistle. Very impressed. This will definitely be the shop that I trust my bicycles with.

Review №72

2020-08-06 15:09:12

I highly recommend. We had such a great experience purchasing our 2 electric bikes. Jeremy was so knowledgeable on the bikes. He spent so much time with us letting us test out each bike.I had heard that because of COVID bikes were not available and back ordered. One of our bikes was available at the store and we had to order the other one. It was delivered and assembled within a week. We are beyond happy!

Review №73

2019-12-23 00:58:13

I think the survey took my earlier rating before I completed it but this is the real one, complete with my personal experience:Jeremy C. and his team were all very excellent. Every time Im there, Im always greeted with a warm welcome, one that is sincere and not at all robotic. The first time I was there, I was in search for a bike, along with accessories to go with it, for daily commutes to and from my work.I was helped immediately. Jeremy fitted me with a similar bike I was looking for, gave me a test run, and picked out all the accessories I was looking for. He even offered a cheaper alternative to the bike I was seeking, even though I was set on a specific bike I was planning on special ordering, which was very thoughtful of him. After my bike had come in, he had already fitted it with the fenders I bought, so when I came to pick it up, I was all ready to go!Great experience there! Would definitely come back for all my biking needs!

Review №74

2023-09-09 20:26:41

Jeremy at the mechanic stand is always super friendly and helpful! Always nice seeing him when I have a question regarding my mountain bikes.

Review №75

2024-03-29 04:47:52

The staff at Westlake Trek does a great job of asking the customer if they need help. They are knowledgeable about the product. The store always has product and will offer to order if they don’t have it. Great place.

Review №76

2021-06-09 00:54:35

Product availability was awesome! The customer service was even better. From the moment I stepped into the store to the follow up bike pick up, service was exceptional. Definitely check them out for your next bike.

Review №77

2020-06-28 22:38:14

Great selection of ebikes. Had several different models. Staff was friendly and no pressure. Dealt with Ed who was very knowledgeable of the bikes and the local trails. Offered me a demo of Rail 7. One ride and I was sold. Got customer loyalty discount for my 13 year old Trek I had broken. Also dealt with Danny the manager who was super helpful. My bike is amazing. Trek stands by their products. I highly recommend Trek and the Westlake Trek store.

Review №78

2021-05-31 19:55:56

It is very easy to write a good review when everything goes smoothly, but quite another when things dont go according to plan. It is very unusual these days for a company to make a mistake and then not only apologize, but do everything they can to fix it. That is what makes Trek Westlake special. I needed a wheel re-spoked and there were several delays that were out of their control. They finally promised it on a certain day after several weeks of delays. They are about an hour from my house and before I drove up there, I called to make sure. Matt had guaranteed that it would be ready that day, but when I called it was not ready and would be another day. I had hoped to ride over the memorial day weekend and due to work was not going to be able to go get it until after the weekend. Without my asking, Matt offered to deliver it to my house the next day. When I got home from work, there it was all fixed. I have always used Trek Westlake because of the friendliness of their staff, but this was above and beyond. It really shows the character of a company that they will make things right. Although it is a little far from my house, count me as a very loyal customer.

Review №79

2022-12-08 08:03:11

The staff are always so helpful, personable, and knowledgeable. The Service Department staff have always done a great job and provide helpful tips to maintain my Trek Bike. They recently caught some bad bearings in my rear hub and did a great job servicing my bike.

Review №80

2019-12-20 05:29:23

Im from Santa Barbara, CA and drove all the way to Westlake to purchase the bike that no dealer in my area had in stock. Their customer service and willingness to help has lead me back several times.Recently, I planned a 70 mile E-bike ride. Needed a second bosch battery from a brick and mortar authorized dealer. Called dealers around my geographic location and was quoted a four to seven day wait time. I talked to Danny on a Monday mid-day and he had the battery for me on Wednesday mid-day. Thats a two day wait time, NOT four or seven. How come other dealers couldnt do the same for me?Great place to purchase a bike. You get very good service after the sale and questions answered.

Review №81

2021-09-23 19:17:40

Retail with an attitude. Warranty is a major problem if not purchase in the store. Their employees have no authority, everything hinges on a cantankerous manager. Even if you provide serial number and date of purchase, they will not honor the warranty. Youre better served to go to another Trek retailer, like Ventury Trek or Michaels Bicycles, much friendlier.Part Two, one week later.1. the owner said that he/she would contact me, NO CONTACT, a week later. 2. Danny, the spiteful manager accused my best friend of cheating the system, and when denied, Danny went into a tirade about my poor review and that a computer print was necessary, even though they had my ser# and sales receipt. I got my warranty replacement, no questions asked from Michaels Bicycles, very nice. Youd think that even though I did not buy my Trek Madone at Westlake, they would treat me better, I spend about 3k on average for accessories and parts. I will never go there again, nor will I recommend the store anybody. I love my Trek Madone.4 months later and no contact, they just DONT CARE

Review №82

2018-07-25 02:14:25

Best bike shop! Store is designed like an art gallery. Staff are friendly, knowledgeable, and very helpful. Service department tuned my bike same day. Inventory and presentation of bikes and accessories first class. Kudos to Courtney, Jeremy, and Danny, you are all awesome!

Review №83

2021-05-12 03:17:43

What a great experience from when I first walked in the door. Staff is very knowledgeable and friendly. I went in several times trying to find a bike. Not know how difficult it was to get a bike during the “bike boom” the team helped find me the perfect bike and gear. Thank you Jeremy, Danny, Sean, and Paul for the excellent customer service. The hospitality surpasses other local shops in the area. Thank you guys!!

Review №84

2021-03-31 16:37:25

I had a great experience with Trek of Westlake Village. I believe I spoke with Jeremy and he helped me out with some new wheels for my bike. I drove all the way down from Orange County to pick up my wheels and my experience with this store was awesome. If it wasn’t so far I would definitely come back more often.

Review №85

2021-11-03 22:26:44

Great bike store! Would highly recommend. They have an excellent range of bikes as well as parts.Staff are really knowledgeable and helpful. You get the sense they go the extra mile to make sure you get whatever you need.

Review №86

2020-11-06 01:22:57

I love coming to this store. The people are knowledgeable, helpful, and patient. I must say, one of the best experiences I’ve had with them was over the phone. No matter how many questions I’ve posed to different employees over multiple phone calls, I always get patient answers in return.Patience is indeed a virtue, and I’m glad that all Trek’s employees showcase this over the phone, where sometimes, it’s more important than in person.

Review №87

2019-01-12 12:34:34

Friendly environment, competitive prices. They listened to what I described for my bike needs and made recommendations that I researched thoroughly. In the end they exceeded my expectations. Looking forward to confirming that their service matches their excellent products and sales environment.

Review №88

2023-04-27 20:22:55

Mat and Zack in service have more technical knowledge than any shop I have dealt with in 30 years!!!!! Raced expert motocross and expert in double diamond mtb downhill I have extremely high standards .Hook it up with Danny in sales and ride the best brand out there !!!!

Review №89

2020-07-07 19:42:57

Amazing customer service with Jeremy and Danny who were very knowledgeable about the bikes and accessories. Everyone was very helpful. Stock was limited due to COVID in all of the Southern California areas, but they had the one bike left in stock that I was looking for! This saved months of waiting for the next shipment of bikes.

Review №90

2020-06-22 01:48:43

Excellent service, intelligence (bike mechanical know how) and old school manners! Bought a new bike a week ago after having 30 year old bike rehabbed here. They know their stuff. Others could take lessons from these employees! Highly recommend and btw it is an excellent product.Bought a bike rack from Dalton and Jeremy installed it! I feel like their service is from a byegone era. Great hires! Wish l could rate beyond a 5.

Review №91

2022-03-24 03:07:16

Would highly recommend Trek Bicycle of Westlake Village. This store is inspiring, makes me excited to ride my bike every time I visit. Sales staff is friendly and knowledgeable, and I have never found a better selection or presentation of Trek bikes and parts. Thank you!

Review №92

2023-12-05 02:29:43

The staff was very attentive to us, and our salesperson was friendly and knowledgable. It was an easy experience.

Review №93

2020-04-13 17:05:16

Best bike shop hands down, Danny and his team are super nice and on top of that, they will help and explain any questions that you have about anything from bikes to trails around town. During these tough unusual times with this virus, Danny was willing to meet at the shop to pick up some items which i thought was really cool, so even though they are closed, he’s willing to still meet you there and help you out. The bike shop itself feels like you walk in a high end Italian Ducati motorcycle dealer. Thank you Trek team keep up the great work 💪🏼.

Review №94

2018-07-19 16:38:09

Excellent customer service! James was very professional, knowledgeable and patient in helping me pick the right bike.Danny made sure my bike was delivered and given to me in a timely manner.Highly recommend this store!

Review №95

2021-07-21 21:13:30

Excellent customer service. I was looking for a hard to find carbon wheel set for my Trek Madone. The staff went above and beyond to find a set that I was able to pickup and have installed. Bike looks and rides great. Thank you everyone at Trek Westlake Village.

Review №96

2021-02-07 03:33:16

I cant say enough about how happy I was when I got my bike back from service. It felt like a new bike. They fixed things I didnt even know needed fixing. They were very attentive to my needs and gave me a call after they discovered what service was needed then a few hrs later called to let me know when it was completed. I will return with my bike for service without hesitation in the future.

Review №97

2020-12-06 19:43:13

Great group of people working here. I had been calling around to multiple bike shops to try to get my daughter a bike for the holidays. Nobody had bikes available anymore because of the pandemic, they’d become very popular and because of the pandemic too, supply was inconsistent. I was given ridiculous timelines and pricing for ordering by other vendors too. Trek Westlkake were able to get me exactly the right bike for my daughter, for the right price and in a reasonable time frame. I did the ordering all over the phone as well, didn’t need to go in person. The bike arrived when promised, was built free of charge and we were given two free tune ups to use once we break it in. The bike is ready to make one little girl very happy for the holidays! Thank you!

Review №98

2022-04-11 17:11:59

Customer Satisfaction is Their Top-Priority!!5 Stars are simply NOT ENOUGH!!! Multiply that by 3 and you would be closer (15 Stars!!!). I actually drove 50 MILES (one way) to get to their OUTSTANDING bicycle center. I was having a mechanical issue with my bike while out riding on a Saturday morning. I saw the Westlake Village Trek service van parked on PCH in Trancas to support an organized ride they were having. Long story short, their technician DJ offered to see if he could repair my rear brake/hub combo to keep me riding................and I wasnt even part of their group!!! His expertise allowed me to complete a 50 mile ride without sustaining what surely would have been a mechanical failure in the middle of nowhere. I was so impressed by DJs willingness to help I drove the 50 miles from the South Bay to Westlake Village to have their technicians fully address my bikes mechanical issues. I was immediately impressed by the size, cleanliness, organization and how well stocked their bicycle center is. I have been in a dozen or so bike stores in the Los Angeles area and this the only one I would call a BIKE SUPERSTORE!!! I checked in my bike with DJ and the next day Dalton (another technician who is playing hurt due to a volleyball injury) called to provide status on the work order. We discussed some servicing options and he said he would come in the next day at 7AM to finish the work before noon. When I went in at noon I was able to meet Danny the store manager and Dalton the technician who worked on my bike. My bike was completed on time and Dalton even performed some delighters to correct assembly errors from another Trek store.Danny, Dalton and DJ all provided me an OUTSTANDING experience with Westlake Village Trek. They provided me with thorough, efficient, professional servicing of my Trek Domane with an INCREDIBLE bike store experience. They truly cared about my bike and my customer satisfaction. I also thought their pricing was fair for the amount of work performed. If/when I have a need for servicing, gear purchases, or another bike my first stop will be Westlake Village Trek.Oh, and after your visit, head to The Stonehaus for some food and drink!!!

Review №99

2023-11-14 14:26:30

Trek has a very good product line, but just as important are the folks that stand behind the product. I found the employees at the Westlake Village Store very helpful and appreciated the expert advice and lack of the hard sell. The Store Manager, Jeremy, was especially helpful both pre and post purchase support for our EMTBs and we have been very happy with both the bikes and the service support.

Review №100

2018-11-04 22:23:41

Trek is a great bike brand only made better by the store and staff at Trek westlake village. It was hands down the best sporting goods and bike shop experience I have had. From day one everyone at the store was energetic, professionally and helpful and helped me build my dream bike. I highly recommend Trek as a brand and this store especially for all your biking needs.

Review №101

2019-08-18 00:22:30

I’ve been looking for a new road bike for the past several weeks and this is easily the most friendly, knowledgeable, and engaging staff of the dozens of shops I’ve visited. In fact, I am willing to drive an hour from Playa Vista because of the service that is offered here. I worked with both Jeremy and Jeremy and they both were patient and thoughtful throughout the experience. I highly recommend!

Review №102

2022-11-19 00:14:56

Last week I took a fall to my right, misaligning the back derailer. Today, I took my Trek to Trek Bicycle in Westlake to have the misalignment repaired. Jeremy, the mechanic on duty, assessed the problem, & discovered that I had actually broken the little insert that attaches to the derailer. Fortunately he had the insert in stock. He replaced the insert, used a special jig to make sure the wheel & derailer were aligned, & took a test ride. He charged me $18 for the part, no labor charged. I fully expected to pay fifty bucks for his expertise & labor, & would not have complained. Kudos to Jeremy & Trek Bicycle Westlake.Don Glynn

Review №103

2021-05-01 01:20:22

This is a fantastic shop! The staff is very friendly and knowledgeable. I had a mechanical issue while out on a ride and I just pulled in and they took care if me right away and I was back out on my bike in no time. Now that is service! Thanks Danny👊🙂

Review №104

2020-10-03 19:27:30

Lucas is an exceptional member of the Trek team. Not only did he do an incredible job walking me through bike options while having a great time, he continues to remember me (under a mask even) every time I head into the store and see how I’ve been. Just by his demeanor and knack for customer success, Lucas’ presence on the Trek team is a big win for Trek. He will be an asset to any team he joins.

Review №105

2022-03-15 19:14:50

This is the only bike store you need to visit in Ventura county. The products they have are excellent, the services they provide are fantastic, and the team is what makes this store so special. Huge shoutout to Danny for building such a good crew. Also ask for Jeremy Mudgett in the service department.

Review №106

2020-09-29 22:21:52

Went in there this last weekend on the chance that they would have a part for an older BMX bike that I am restoring, and sure enough they did. Paul could not have been nicer in helping me, and the whole experience was wonderful. Going to be buying a new Mountain Bike soon and this is where I will be going, great selection at all different price points.

Review №107

2021-05-28 13:13:16

The community of people who work at and frequent Trek continue to surprise and impress. Each time I go in it seems I find something else to compliment. For instance, over the past few months I have been fine tuning my road bike and on several occasions I was able to stop by and get detailed advice from the technicians. I really appreciate the support and comradery offered by the people at Trek.

Review №108

2018-09-28 01:56:09

This new Trek shop sure has a totally different feel than the shop that used to be in the same location back in the day. Definitely the best bike shop in the area. As far as I can tell, they carry the best bikes for all types of riding, and all levels of riders. Plus, their staff actually rides (unlike a lot of shops) and they can fill you in on where to ride, how to use your equipment correctly, how to improve your skills, how to get stronger, or just show you how to have more fun on a bike (and thats what is most important).

Review №109

2019-03-13 20:43:53

World Class, Best in Class Bike (Rental) Experience! Was in Westlake for the Weekend. Called last minute inquiring about a rental. They provided me with a state of the art bike with electronic shifting and full disc brakes. Spent an additional 20 mins fine tuning my body geometry to the bike. Upon my return, they were genuinely interested to hear about my ride and my thoughts regarding the bike. Would highly recommend to all local riders and those traveling into town for the weekend.

Review №110

2018-08-28 15:59:19

Did my research and selected the Trek Fuel EX mountain bike. They ordered and put it together for me quickly and flawlessly. Customer service was excellent. Love the bike! Overall a great experience.

Review №111

2022-08-28 16:52:09

From my experience the shop is great from sales, sourcing bikes in a tight market, to the bike repair technicians sharing knowledge and experience. Jeremy is very experienced and Rae Rae is great.

Review №112

2022-05-28 22:18:19

The staff is very professional and friendly.I always get brilliant service and timely delivery.Trek has continued to raise the bar. Danny Lupold runs the storewith exceptional professionalism.

Review №113

2019-10-04 13:13:08

Great customer service. Very attentive. I called a week ahead of time to reserve a couple mountain bikes for the weekend and they had everything all ready to go when we arrived. I’m from NC so traveling to an unfamiliar area and getting exceptional service such as this really helps make the trip so worthwhile.

Review №114

2019-08-10 12:54:29

Great store!After being continually disappointed with Helens MB and Westwood (where I had previously purchased two FX6 bikes,) I picked up the phone and called Trek Westlake. This stores staff could not be more clear and accommodating. I struck my deal and made the trek to Westlake from the South Bay one Sunday morning. And guess what? Once I arrived at the store to purchase my FX7, I was actually given an even better price than I had bargained for, with an additional $150 store credit to boot!Dont get me wrong, these folks know what they are doing....I will certainly be back to buy more. They have lots of floor space and quite an amazing inventory, especially of mountain bikes.

Review №115

2021-02-27 03:25:38

After I got in a pretty gnarly crash Danny stopped his ride to help me and even called the Trek van to bring me and my bike home. Was already a customer at their store before and the service is great. Trek cares about the Westlake cycling community 🙌

Review №116

2021-11-12 23:46:09

Danny and his staff are very courteous, extremely knowledgeable, and will take great care of you. Their service department does great work too! Highly recommend TREK Bicycle-Westlake Village!

Review №117

2018-05-26 15:32:39

Dalton was very knowledgeable about my 2017 Madone. He knew all the correct cable and housing measurements and the bike has been performing and shifting better than ever. He also fixed a squeak that was driving me nuts. I drove a total of 200 miles round trip to have it serviced there and it was worth it. I will go back for all major work. It’s reassuring to have the work done correctly the first time by people who know what they’re doing.

Review №118

2019-04-27 01:29:40

As a Trek bike owner, it was nice to be able to take my bike to a store where I felt confident that they knew the particular ins and outs of my bike. The staff was incredibly friendly and I received prompt attention. Everything was fantastic.

Review №119

2023-07-15 16:17:56

Employee was very helpful, answered all my questions and even helped install and explain the Kuat Rack I purchased. enjoyable experience!

Review №120

2018-05-09 19:05:08

We recently travelled from Calgary, Alberta to Westlake for a long weekend of cycling in the beautiful Santa Monica Mountains. Sadly (initially) the threads on a seat post stripped when assembling our bikes so we were in a pickle. Happily, it was also the day the new Trek store opened and we were welcomed by the awesome staff. They provided a quick fix, being totally familiar with the problem and then spent loads of time helping us find the best routes for our 4 days of riding. THANKS team!

Review №121

2020-05-08 00:17:51

Mostly it was your services that impressed me the most. I came in wanting to get started cycling from scratch, bought a bike, a kit, shoes, everything. The employees at the westlake location were super knowledgeable, walked me through every possible product that I might need, were attentive to what I wanted, were very friendly, and made the whole experience fun. I had almost as much fun in the store learning and buying products as I did riding the actual bike I bought. I bought the emonda alr 4 and absolutely love it. Every time I look at it I love it even more. I will absolutely make the trek westlake location my cycling store for everything I need and will defer friends to that store as well. Thank you!

Review №122

2019-09-18 17:22:29

I needed some new hardware on my tribike, and while my bike is not a Trek, the shop guys went above and beyond. I received my bike bake with new brake levers and pads properly installed, and they even cleaned up the bottom bracket and other areas that were getting kinda nasty with miles. Dalton and Jeremy were very helpful and the mechanics do a bang-up job!

Review №123

2021-01-11 01:09:33

I had been researching electric bikes for several months. I finally decided on the bike I wanted and visited this store twice. Each time I had outstanding customer service and dealt with extremely knowledgeable employees. As promised, they delivered my bike the day after I purchased it and I am extremely happy with it.

Review №124

2023-09-19 12:56:53

Staff is knowledgeable, helpful and affable. Products are high-quality, and the store is well-stocked. The IT system is first-rate - enabling accurate order-tracking and rapid customer contact. In addition, the store is in a nice location, and is well-managed.

Review №125

2021-11-09 19:52:33

Had to fix a flat on my morning commute. Unfortunately I had no tools with me. I was at the Trek store in Westlake more than an hour before they open for the day. They let me in, fixed my tire and had me going my way in no time. Absolutely the best service.

Review №126

2020-08-04 21:23:23

Danny at Trek in West Lake was really nice and knowledgeable about the bike I was buying, he took his time and answered all my questions. It was really easy and fast to get my Trek credit card and bike. Great experience.

Review №127

2021-03-26 20:50:48

Jason is amazing! Very informative and can help anyone with any bike! He truly cares about the customers and is passionate about his job! Highly recommend to any new bike owners or lovers. Thank you again Jason!!

Review №128

2019-12-10 23:52:28

Great shop with friendly people and knowledgeable service staff. Fixed an issue with a wheel/hub that another dealer botched and wouldnt take ownership of their mistake. Trek Westlake Village fixed the other shops error, and did a great job!

Review №129

2022-04-14 02:25:21

Very nice shop with a great selection of Trek bikes, mostly high end, and plenty of accessories too. The crew working here has always been very helpful

Review №130

2021-06-13 14:55:08

Excellent customer service. Very helpful staff. I had a lot of questions and the Trek team was very helpful in getting me into the right bike.

Review №131

2021-06-08 18:30:16

Great shop!Adam went out of his way to warrantee a Bontrager light for me. No questions asked no hassles. All done with a smile and good attitude. Oh by the way did I mention it was the middle of a busy Saturday morning…

Review №132

2023-05-08 17:12:35

Excellent selection, great customer service, and pleasant employees who behave nothing like the insufferable snobs of a certain unnamed bike shop that used to occupy that space.

Review №133

2020-11-14 01:50:19

I needed some help with some replacement parts for my bike. Paul went above and beyond. The part didnt show up by time I needed it and they worked to find a solution. They really were great. I will be buying my next bike from them

Review №134

2021-02-07 00:50:27

My son and I came in to get help in fixing my son’s electric scooter Segway ES4. Ashton was amazing and was able to help us get exactly what we wanted in under 20 minutes when we spent hours trying to figure out how to fix the scooter. Ashton went beyond what was required of him and Trek Bicycle has amazing customer service with employees like Ashton.

Review №135

2022-11-30 23:50:28

Excellent shop! Service team is very consultative. They tell you what you need and dont try to sell you stuff you dont need. Service is fast and high quality. Definitely recommend these folks.

Review №136

2022-01-22 23:18:58

On Sunday, June 27, I had the pleasure of joining 50 other riders. The sponsored ride by TREK was in honor of diversity and Pride. There were so many different level of riders, a chance to meet new people and make future riding partners. I hope, in the future TREK Westlake Village finds more reasons to have cyclist come together and enjoy a day of riding on beautiful bike lanes. Maybe next time we should have a BBQ!

Review №137

2020-08-01 18:05:42

Purchased a Rail 9.7 from the knowledgeable staff at Trek WLV. They answered all my questions, knew everything about the bike. They gave me a great deal.And the bike is amazing!

Review №138

2022-02-08 23:58:23

Great products good variety of items, competitive pricing and great customer service

Review №139

2019-06-21 00:06:47

The store is well organized and offers many bikes and accessories. The staff at the store are friendly, professional and knowledgeable. We had a great experience and will definitely return.

Review №140

2021-06-14 03:01:41

I purchased my trek rail from another store and was very disappointed with how the employees were. I purchased another trek from Westlake Trek store and was very pleased and impressed with the attention they gave me. I highly recommend this store! It’s to bad I live so far I would make this my go to store.

Review №141

2023-09-28 16:57:37

Great staff, so firendly and helpful. Buy back program for kids is really great too. Amazing store

Review №142

2020-07-18 23:51:05

Danny was so helpful, knowledgeable, friendly, and patient. His staff were great too. I highly recommend this location of Trek Bikes.And we got our dream bikes to boot.....

Review №143

2023-12-01 01:08:52

Best bike shop in town; customer service is second to none.

Review №144

2018-08-15 04:11:52

Awesome service. Danny was so helpful in ordering some shoes that I was interested in trying on that they didn’t have in their store. He even ordered it in the specific color I wanted before I was even sure I wanted to purchase. Much appreciated!

Review №145

2021-05-06 13:54:20

Trek Bicycle Westlake Village is a clean, organized, full-service bicycle store supporting everything from first-time riders to seasoned professionals. The staff is warm, friendly, and very knowledgeable on all cycling categories.

Review №146

2023-06-28 01:16:34

Always excellent service; minor repairs they often complete while I wait, other maintenance or repairs usually done in 24 hours or less.Very happy with Matt and their team

Review №147

2024-02-25 14:48:09

The management, sales and services are top notch at Trek Westlake!

Review №148

2022-03-06 18:17:35

This was the largest of the 3 trek shops I visited. So much inventory. Wide array of quality products. And all the staff was super friendly, helpful, and no problem answering my barrage of questions.

Review №149

2019-02-09 23:00:36

I am a first time customer. Impressed with the service from Trek, Westlake Village. Spent $190.00 at another bike shop in Oxnard. Got my bike back worse and unsafe to boot, and still not fixed after taking it back a second time. Looked like $190.00 out the window. Trek, Westlake Village got me biking again. Thank you.

Review №150

2021-07-14 15:34:25

Excellent bike shop. They help me ride all bike I like to try and customize my new bike, Dual Sports 2, as I want, by changing stem and grip and other accessories. Very friendly and helpful.

Review №151

2018-08-04 23:14:55

Thanks trek westlake village and jeremy call for helping me get my dream bike!! Jeremys excellent knowledge of Trek Bikes and our Local trails helped so much to help find the perfect bike for me !!! Thanks as well to the mechanics who dialed in my bike specifically for me. The set up was flawless!

Review №152

2020-07-08 02:50:48

Both products and service was great. They got us set up with an e-bike, child trailer, and helmets. They answered all our questions and set up the bike we chose with all the accessories we purchased.

Review №153

2018-06-27 21:41:57

Warm, respecting, engaging, informative staff; very professional and quality products. Location of store has plenty of parking and the inside is well laid out with plenty of open space for the eyes to easily adjust and get a great view of the great selection of products.

Review №154

2020-06-21 14:14:55

Service is excellent! Danny and the staff operate more like advisors rather than sales people. Informative, educational, patient and very accommodating. I would highly recommend this store to anyone. Best experience ever.

Review №155

2020-07-13 13:00:07

The staff are very knowledgeable and explain details about the bike clearly. They all are very nice and all safety and social distancing took place. I love love my bike. Highly recommend

Review №156

2019-10-24 21:23:03

Great service and great bike - I rented a bike for the day (picked up the day before, and then rode the following morning, finishing the ride back at Trek at lunchtime). Bike was great and well maintained, and communication and service was top notch.

Review №157

2019-08-05 01:14:53

Knowledgeable employees. They are into cycling and engage nicely with customers. Bike delivered set up well with attention to detail. Good follow up from Trek corp, which seems to be on its game.

Review №158

2019-07-15 16:34:50

Love this shop. The employees were especially helpful and thorough, and I really appreciated the inspection sheet that was provided with my bike servicing. Highly recommend!

Review №159

2022-06-08 16:19:00

Hands down the best experience. These guys are nice and knowledgable. A lot of Project One bikes and other bikes in stock.

Review №160

2018-09-17 18:30:40

Super clean well organized store. Outstanding knowledgeable and approachable staff. Prompt service. Great product and selection. Only wish Trek was still Hand built in the USA

Review №161

2018-09-24 03:14:08

Great service from the whole crew at Trek Bicycle Westlake Village. When the helmet I wanted was not in stock and unavailable anywhere else Danny sourced it for me. And quick! Im looking forward to doing business here again.

Review №162

2020-02-28 19:25:57

They had good familiarity with our Trek mountain bike and were able to quickly and inexpensively repair a suspension issue. Nice shop and great team.

Review №163

2023-12-13 14:07:19

Great group of people here. Very helpful made me feel like family

Review №164

2021-01-04 19:30:23

The store is well organized and stocked. Trek products are durable. The staff is friendly, knowledgeable, and helpful. Its a great bike store.

Review №165

2023-09-30 17:17:20

Super place to shop! Very patient and understanding personnel. Great prices too!

Review №166

2018-12-29 23:17:50

Great service. I admittedly do not know much about bikes but I left their feeling confident I made the right purchase. I highly recommend Trek!

Review №167

2019-05-16 05:50:46

Danny at Trek Westlake Village helped me pick an XR3 mountain bike tire, and provided some excellent feedback on its intended use and tire pressures. Very happy with the purchase and service.

Review №168

2020-08-28 04:59:52

I had the best experience at Trek Westlake! They helped me with everything I needed and made the whole experience easy and fun. Loving my new bike!

Review №169

2023-08-19 05:41:31

They carried what I was looking for after search 3 other local bike shops. Great staff. Two thumbs up...

Review №170

2021-02-28 20:16:20

I was so excited to find a bike that was right for me, after 4 leg surgeries (including two total replacement surgeries) during covid I was able to find an electric bike that I could comfortably and safely ride... I am so happy w went to their shop in search of the ideal bike:) Friendly and helpful staff, HERE take it for a test ride.... I was beaming like an 8 year old Christmas morning with his new bike standing aside the tree....

Review №171

2023-07-07 14:02:38

Very knowledgeable and helpful people. T great selection of bikes in store

Review №172

2020-05-11 01:09:46

This is a top notch bike shop. The service was excellent. These guys are experts at what they do. I bought one bike and will be going back for another.

Review №173

2019-04-19 23:40:16

Under the careful management of Danny Luphold, this shop is making a huge splash in our community. Beyond promoting a healthy lifestyle, they are also making a considerable contribution to the lives of others who have been affected by recent tragedies. What a fantastic example of what we need at the grass roots level in great retail!

Review №174

2021-07-26 12:55:50

Avi and Danny provided excellent customer service when I ordered a wheel set from the shop! They are great representations of the team and will go the extra mile to help out!

Review №175

2021-04-05 16:20:42

The young man in the store was incredibly nice and knowledgeable in answering our many questions about some bike accessories we needed for a trip soon!

Review №176

2023-05-11 10:46:04

Incredible service and store! Made shopping and finding my sizes easy and enjoyable! Wonderful new and large store.

Review №177

2019-07-08 23:28:58

The Trek store is first class. The bikes are great. The service is outstanding even if its not a Trek theyre working on. Theyre about the whole experience.

Review №178

2022-03-25 02:14:40

Great customer service! Paul secured my bike by working a trade with another store and Jeremy secured my shoes by having my size/color shipped from another store.

Review №179

2021-11-25 02:03:07

The service is consistently exceptional. I feel valued as a customer here. Thank you to Matt and the rest of the Trek crew!

Review №180

2018-09-28 16:41:25

Easily the nicest bike shop I have ever been to.The team here definitely knows hospitality! I Everyone was very friendly and super helpful. Thanks again Danny!

Review №181

2018-06-08 19:17:17

My go to Local Bike Store. They’ve installed new cranks and new carbon wheels for me as I continue to upgrade my road bike! The staff here really care and they love what they do. That’s inportant.

Review №182

2023-03-07 00:17:31

The team was very knowledgeable, attentive, and great to deal with. I would certainly recommend this shop to a friend.

Review №183

2019-12-04 23:57:21

Jeremy and Dalton are Amazing as always - this is what a bike shop experience should be like. We travel from out of the area and pass closer retailers and it’s always worth it.. Thank you so much!

Review №184

2022-09-29 02:43:51

Highly recommend this place for any of your bike related needs. Amazing staff here who do great work.

Review №185

2019-03-06 23:09:59

What I like about the product I bout was that the person that helped me ensured that what I was getting was right for me. I myself was a bit nervous but in the end its worth it to know that you made a correct decision in purchasing the bike or accessory .

Review №186

2019-08-04 00:38:34

James D. was great! Helped me for over an hour in choosing the right bike for me now. I have not had a bike in years and already love my new wheels. 😀

Review №187

2019-03-28 03:15:41

Great experience, really appreciate all their effort setting me up with a rental on my trip. Loved the bike! Ill be back on my next trip to Malibu.

Review №188

2022-07-30 17:34:05

These guys dont have any answers for me, only less solutions. Good for flat fixes and buying overpriced brand new bikes. What is the purpose of a bike shop anymore?

Review №189

2022-02-24 18:11:06

Provided great servicing of my fork and shock (through fox) and inspect/grease/replace suspension bearings while I was away on business travel. My bike was ready when I returned.

Review №190

2019-06-18 06:21:56

Came in to repair my bike after I had a bad fall after my rear tire blew out.- It was therefore disconcerting to get two flats on the new wheel they installed (find out the rim plastic on the new rim didnt cover the spoke holes).- The front tire also needed replacing, but they didnt notice.Its also a bit weird to charge for replacing the tube when I bought Level 2 service anyway.

Review №191

2021-10-05 21:51:34

I spoke to a gentleman bryan, and he was very polite willing to help. He helped me out with my questions and gave to me many possible solutions for my Tire Problem.

Review №192

2020-07-30 18:11:59

First off, Trek has great bikes which is why they get 2 stars and not zero. The sales here was a horrible experience. I spent over $900.00 on a bike. When I received it, it did not have the hand grips that was stated in the description. When I asked, I was told they didnt get them but the ones on it were better. They are not. It is supposed to have the ergonomic Bontrager XR Elite. Instead they are Bontrager XR Trail, which are less comfortable and $10.00 cheaper. Next, it had a universal mount on it but they didnt have the piece that mates to it for devices. When I returned a second time, I asked again about the mating piece saying a good number of their bikes in the store had this mount, but no mating part? After the employee asked the manager, one was found in a toolbox. AND I WAS CHARGED $7.00 for the part, that I should have already had. I asked these same questions at another bike store and they had both the hand grips and the universal mount, all pieces.Update: I am reducing the star rating to one.I emailed the manager one month ago per the response and have not received a reply. I visited the store for one last chance for a tire and tube issue but was told they didnt carry my tire and tried to sell me an undersized tube. No offer to order the correct ones. I visited Go Green Bicycles in Burbank who not only carried my tube and gave me a free adjustment to my bike I purchased at Westlake Trek, but also said they would honor my tire warranty if I chose to replace and order the correct one.7-30-2020: Here is the original email to the address provided in the first response. I have not received a reply to it nor have I received a call or voicemail to my number on file.

Review №193

2020-07-11 18:40:42

Excellent service. Friendly staff. Lots of bike inventory to choose from. Thank you for all your help that you gave to us.

Review №194

2022-09-18 16:06:01

They built up new Domane with concern and care! Its a beauty. Thanks Trek Westlake

Review №195

2019-11-22 01:55:32

Very helpful and patient with my buying process .I probably went there 20 times to ask about diferent model bikes and test rides before settling on a couple and finally bought one that fit my budget and riding style. Thanks

Review №196

2021-03-26 20:43:07

Called in, worker was super nice, helped out with my BMX bike and was very informative, went in on a cheap budget and he worked with me for it, in all excellent experience 10/10

Review №197

2022-03-15 00:41:04

Tried many different local and not-so-local bike shops. This one is the best bike store of Ventura county and maybe whole California.

Review №198

2020-04-30 01:24:31

Very friendly staff and great variety and quality of bikes for all ages! Very happy with my purchase.

Review №199

2022-09-05 15:52:19

Great costumer service from the time I called the store to the time I arrived to the store, from all employees. Jacob was awesome with details and everything I asked for.