Presentation on Map Reviews Nearby

Toyota Sunnyvale in Sunnyvale

4.1 (199) 898 W El Camino Real, Sunnyvale, CA 94087, United States

Categories

Auto repair shop
Toyota dealer
Car dealer
Car rental agency
Car repair and maintenance service
Used car dealer

Location on the map

Sunnyvale, Santa Clara County, California, US

Phone: +1 408-245-6640
Site: http://toyotasunnyvale.com/

Opening hours

Monday:8:30 AM–9 PM
Tuesday:8:30 AM–9 PM
Wednesday:8:30 AM–9 PM
Thursday:8:30 AM–9 PM
Friday:8:30 AM–9 PM
Saturday:7 AM–9 PM
Sunday:8:30 AM–9 PM

Edit info

Total reviews rating 4.1

199 Reviews for Toyota Sunnyvale 2024:

Review №1

2024-06-21 18:19:31

I recently had the pleasure of purchasing a new RAV4 Hybrid XSE from Toyota Sunnyvale, and my experience was truly outstanding, thanks in large part to the exceptional service provided by Madhuri Bhalerao. From the moment I stepped onto the dealership lot, Madhuris warm and friendly demeanor put me at ease.What impressed me most was Madhuris deep knowledge of Toyotas lineup and her ability to understand my specific needs and preferences. She took the time to listen to my requirements and walked me through the various options, providing insightful recommendations without being pushy or overbearing.Madhuris professionalism and attention to detail were evident throughout the entire process. She patiently answered all my questions, explained the features and technology in a clear and concise manner, and ensured that I was completely satisfied with my choice before proceeding with the purchase.But Madhuris exceptional service didnt end there. She guided me through the paperwork and financing process, making it seamless and stress-free. Her friendly and approachable manner made what could have been a daunting experience feel like a breeze.I cannot recommend Toyota Sunnyvale and agent Madhuri highly enough. From the moment you walk through the doors, youll be treated with the utmost respect and professionalism. If youre in the market for a new Toyota, do yourself a favor and visit this dealership - and be sure to ask for Madhuri. You wont be disappointed!

Review №2

2024-06-21 22:10:33

I was in search of a new car as my current car was going up in mileage and using premium gas which is expensive these days!!My best friend was at this lot and found the perfect car for me and took down the number of Julian, who I came to see today.Julian has been the sweetest, most informative sales person with a great personality and excellent customer service. Him and his manager David really went to work on getting me approved and got me $100 more for my trade than I had originally wanted!Please come see Julian and David. I will be buying future vehicles from them and telling all of my friends and family to come see them!

Review №3

2024-05-31 19:17:28

I recently purchased a vehicle from Sunnyvale Toyota, and I couldnt be more pleased with the experience. Dino and Tom were exceptional throughout the entire process.From the moment I walked in, Dinos friendly demeanor and extensive knowledge made me feel at ease. He patiently answered all my questions and provided insightful information about the different models I was considering. His no-pressure approach was refreshing and helped me make an informed decision.Tom handled the financing and paperwork with remarkable efficiency. He explained everything clearly and made sure I understood each step. His professionalism and attention to detail were evident, making the entire process smooth and stress-free.Both Dino and Tom went above and beyond to ensure I was satisfied with my purchase. Their excellent customer service and dedication to their work are truly commendable. I highly recommend Sunnyvale Toyota, especially if youre lucky enough to work with Dino and Tom. They made buying a car a delightful experience!

Review №4

2024-05-26 19:14:55

Excellent sales service, love simple price, simple process. For first time buyers, as a customer you don’t need to worry about anything. Just Meet Dhanen Shah uncle, will find right car for you, get your loan approval . Will explain all documents before you sign. Just you need to provide documents what he ask for. And he will make everything easier for you. I strongly recommend to all my family and friends

Review №5

2024-05-25 19:08:36

I was having trouble with my car key fob this morning. The person (didnt get his name!) at the Service department helped me expeditiously and with a smile. He changed the key fob battery, and was so gracious! My key fob works great now. Thank you so much. Have a great Memorial Day weekend!

Review №6

2024-06-04 20:33:24

Christine in Service Department is always so helpful, profesional and makes sure she takes you, never trying to sell you anything you dont need. It is hard to find a such trustworthy person. The mechanic crew are thorough. Worth the drive I take to receive quality service.

Review №7

2024-06-23 19:56:54

This team continues to go above and beyond for me, even beyond my purchase. So grateful I chose this location. Thank you for helping to make my cross-country move an ease! 10 stars!!

Review №8

2024-03-07 22:12:51

I just had the hands down best experience ever at Toyota Sunnyvale thanks to Tanya. She welcomed me with the biggest smile at 9:00am!! She was so pleasant and kind, while doing her job very fast. When I came to pick up my car the same day at 1:00pm she was there and even remember me. She immediately picked up my paperwork and and got me all set to go. I then went to get my car picked up, and the lady was just taking a tad long, and Tanya immediately went to go figure out what was taking so long. While we waited, we chatted and she is so friendly and easy to talk with. While we talked, she was telling me about all these services I didn’t know where available. That you can have your car picked up if you live nearby which I do. And they’ll even wash your car for you. Tanya then went and washed my car for me!!!!!! When she had returned, she even vacuumed my car and left money she Found while vacuuming in my cupholders. I cannot explain in word how amazing this service was and I only went in for an oil change. Tanya is an amazing employee. I absolutely love her and will be coming back here solely because of her.

Review №9

2024-04-10 14:27:32

DO NOT come here for service! I came in for an oil change and to diagnose a sensor fault on a brand new car (not to fix the problem). I made sure to book the earliest possible time slot at 7am so I have plenty of time to get to work. After waiting for 1.5hrs, I asked the care coordinator for an ETA, only to be ignored for an hr and then told my car wont be ready till 12pm because they have to diagnose the sensor. They didnt feel it necessary to inform their customer in the waiting room this? Zero care for a customers time. A simple text and I would have made arrangements to get to work.Edit: Toyota Sunnyvale left a response to contact them about this review, which I did. They didnt respond, further proof of how little they care about customer service. It was just for show.

Review №10

2024-06-04 04:41:48

Nicest Toyota dealer that was honest, a pleasant dealership representatives and environment. If I can rate more than 5, I would. A special thanks to Ivan and his team Tom, Kevin. Ivan diligent work got me purchase best affordable price, look, mileageToyota car .

Review №11

2024-06-01 19:07:27

Only use Toyota Sunnyvale service if you plan to have blind faith that the tech will do everything you are paying for, if you even attempt to question, you will be gaslight until you just have to trust them. for 100k service, 820 dollars should include a list of services and a video of the services done and inspection. When questioning work done, Simon Guzman and Jorge Andrade both stated that you need to trust the work was completed, and choose to argue instead of trying to build trust with the customer. They were clearly in the wrong and kept attempting to state facts that simply were not true. look through some of the other review for the service, and you can see I am just one of many disappointed customer. FIND ANOTHER TOYOTA service center to get your car worked on, Sunnyvale is not to be trusted.

Review №12

2024-06-05 23:32:05

JJ was fantastic in assisting our family in getting a new Toyota Rav 4 - there were multiple customers on this busy day but he made sure everyone was taken care of and he juggled the priorities well to make our experience pleasant despite the constraints. Separately, he worked through his portions of his paperwork very quickly, clearly explaining to us their intent and did not at any point hard sell us. Strongly recommend.

Review №13

2023-11-21 22:59:16

My review is a little bit late, but about 6 months ago, I bought a 2023 Toyota Corolla Hybrid LE from Ben Sherman. I was doing tons of research to not get screwed by dealerships, but surprisingly, I didnt have to use ANY tactics that I learned. They presented all the potential upsells upfront, and didnt pressure you to buy any.Of course, the appeal is the fact they sell at MSRP. They quoted me a 3-6 month wait time for the Corolla Hybrid, but ended up getting offered an XLE 1-2 months in and finally, the LE I wanted about 3 months in.If youre willing to wait just a little bit, I highly recommend this dealer.

Review №14

2024-04-29 18:35:38

Employees are unhappy and angry. I went there for the first time and I wont go again. I was told that the shuttle would drop me off at my house in 20-30 minutes and I waited there for 55 minutes and it arrived very late. Also, my cars windshield fluid was not even renewed. There was a broken piece of plastic under my car and it was not fixed. I paid $1600 for this place and it was a terrible experience.

Review №15

2023-07-15 06:09:59

Tire exploded less than 24 hours after extremely expensive maintenance* UPDATED REVIEW * Toyota Sunnyvale paid for the necessary repairs and servicing after this happenedAfter I posted this original review (see below,) I also filed a complaint with Toyota Corporate. This seemed to spring Toyota Sunnyvale into action. The overall manager and his associate (different from the 1st lady I talked to) reached out to me pretty quickly and were willing to listen to my frustration and work with me. They agreed to pay for a replacement of my back two tires, the new tires themselves, alignment, and to replace and program the back two tire sensors. Because I was away from the Bay Area after the tire blowout, they let me get this work done at another dealer. This process took a couple of weeks, but they checked on me throughout and really cared that the problem was fixed. They reimbursed me for all of the expenses and I now feel much safer and more comfortable driving my car.At the end of the day, I still feel that I overpaid for my original service considering what happened. It was a hassle to get everything fixed. I’m disappointed that the tire sensor issue wasn’t raised to my attention properly that day. But in the end, Toyota Sunnyvale did fix the mistake and I appreciate that.ORIGINAL REVIEW:I brought my Prius in on Tuesday and was talked into a multiple thousand dollar 150k mile maintenance. I was reassured that a high quality, comprehensive service would be done and that I would not need to get another service outside of tire rotation and oil changes for at least 30-40,000 more miles. The price I was quoted for was over 4x what is quoted for a 150k service on my car across the internet and by other providers.That day, I received an unhelpful video from the technician who named various items that were being checked, but failed to actually show them being done. The technician said in the video that the tire pressure was set at the correct levels and that there was a problem with my tire sensor, but failed to show the tires actually being filled. I was never told or asked whether I wanted the tire sensor to be fixed. Considering the extreme amount of money I had paid, and that the representative reassured us that any and all safety-related features were maintained, I picked up my car trusting that my car was safe to drive, not questioning the service I paid for.That was a mistake. The very next day, less than 24 hours after I picked up my car, I was driving on the freeway when my rear driver’s side tire exploded. There was a sudden loud noise, and we could feel and hear the tire instantly shredding as we drove. We exited and pulled over in less than 2 minutes to find the tire completely shredded (see photos.) We called ToyotaCare and had the tire replaced by my spare. When we asked what he thought had happened, the technician said that this was due to improper tire pressure, not the impact of a nail. There was no nail or evidence of a nail or any other object embedded in the tire, which would not have simply fallen out in the 1.5 minutes we took to get off the highway. I was shocked that this would happen the day after my expensive maintenance was done.I called Toyota Sunnyvale a total of 5 times before I was able to express my situation to a manager. Each time, I was transferred to a different voicemail box. Eventually, a manager was able to respond by text, although I had requested to speak over the phone. I expressed what had happened and that I called into question the entire service that was done. She tried to convince me that this was due to a nail but also was confused by what happened. Again, there was 0 evidence of declining tire pressure and no nail or object embedded. I had to conclude that their claim that the tire pressure had been set correctly was a lie. They also failed to properly inform me of or deal with an apparent issue with my tire sensor.I requested a replacement for my tire and the manager I had talked to was wishy washy. I then decided to file a complaint with Toyota Corporate.

Review №16

2024-06-25 22:02:43

Shout out to Jaden who was so helpful and patient helping us with the Toyota app setup! He took the time from his break to help us with the app. This is the reason customers come to this dealership!

Review №17

2024-05-01 21:04:18

Good luck Sienna buyers. I called in twice to be put on the waitlist. Its been six months and I have received zero communication from the sales rep. Will take my business elsewhere. Thanks for reading.

Review №18

2024-05-30 01:58:42

Ive brought my car to most of the Toyota dealerships on the Peninsula and Sunnyvale is definitely the best. I recently had an issue with some faulty struts on the hatchback of my Highlander and when I I brought it to Toyota 101 in Redwood City, they REFUSED to look at it!!! Toyota Sunnyvale, on the other hand, addressed it right away and solved the problem in a timely manner. 5 stars for Toyota Sunnyvale!

Review №19

2024-05-22 18:41:51

We recently bought a 2024 Toyota Venza Hybrid XLE Nightshade. We had a great experience and we got a very good deal. It was very pleasant to work with Milo Stewart, Sales Manager! I strongly recommend them.

Review №20

2024-06-02 21:19:13

Poor experience with sales team. Talk to the lady who called me and told me that there is no RAV4 hybrid avail. I decided to go down anyway to look at the cars, and surprisingly there are RAV4 hybrid available. It turns out that their biz is ‘too good’ and they are trying to moderate their customers in getting in. The moment I was there, all she care about is am I buying NOW!!. Apparently she has enough customers queuing and she doesn’t t even want to talk to me knowing that I am not buying immediately (and who the heck buy a car without allowing them to test drive). Extremely annoying that her interests is not to service customers. I will go and buy a Honda instead, thanks for helping me to make my decision.

Review №21

2024-02-22 00:29:49

Extremely Disappointed with Unprofessional ServicesI regret to say that my experience with Sunnyvale Toyota has been nothing short of disappointing and frustrating. Ive been in contact with them for over a year, expressing my interest in a vehicle, and the level of unprofessionalism Ive encountered is truly disheartening.The first red flag was when the person I was initially working with left the position, leaving me in the dark about my status with the dealership. Upon contacting the leadership team, I was shocked to hear that I was not on their list, a situation that repeated itself six months later. Its unacceptable to see such a lack of coordination and organization within the dealership.In an attempt to address these ongoing issues, I requested a call from the General Manager. However, the person who identified himself as a manager, Steven, was incredibly rude and unhelpful. Instead of assisting me or connecting me with the GM, he callously stated that the GM would not be calling me and abruptly hung up on me.My time has been wasted dealing with Sunnyvale Toyota, and I strongly advise others to save their time and look for a more reputable dealership. The unprofessionalism and lack of customer service standards demonstrated by this dealership are concerning and disappointing.I hope this review serves as constructive feedback for improvement. Its crucial for businesses to prioritize customer satisfaction and professionalism in their services.

Review №22

2024-05-29 20:37:46

AWFUL DEALERSHIP!When I bought the car months ago service here was friendly and seemingly respectful. Issues occurred months later when I found out the person who sold me my car messed up some of the paperwork, and I spent weeks trying to get ahold of someone who didn’t just transfer me to someone else (and their inboxes are always full for some reason!). Even talked to a man who apparently didn’t work there! When I told the woman on the phone who I spoke to previous she said “we don’t have a ____ working here,” even when I had text messages exchanged with this man saying he spoke to a manager about my issue. Trying to get ahold of anybody specific is like trying to tell a cat to stop meowing… impossible! Found out later that the representative who sold me the car wasn’t even supposed to offer the plan I inquired about in the first place (not that I knew that, but it’s not my job to know that, it’s the salesperson’s job). Unbelievable.

Review №23

2024-01-24 21:56:28

The General Sales Manager, Jessica Wilson is the person you must need to speak with when planning to acquire either a new or used vehicle. She is very knowledgeable, skilled, professional, and tactful. She will assist you in anyway she possibly can. Toyota Sunnyvale is lucky to have her as she is a tremendous asset for the continuous growth of this dealership. Kudos to you Jessica.

Review №24

2023-01-24 08:55:59

Summary: During routine maintenance, dealer crashed the car, lied, and didn’t take full responsibility until dashcam footage was shown. A supposedly 5-day repair turned into 37 days in total. Complete failure to communicate throughout the process. Had to file complaint with Toyota corporate. Ruined my entire holiday.In December, I took my Tundra in for routine maintenance. While pulling out the vehicle to me, the employee driving crashed it in the garage while making a sharp turn (see pic), damaging the passenger side. The entire incident was captured on dashcam, including the driver’s colorful commentary and attempts to cover up the damage. Despite the employee knowing he had damaged the car and many other dealership employees seeing the incident, he decided to hand it off to me as if nothing had happened. It was raining that day so I didn’t catch the damage until I got home.I contacted the dealer and at first, they didn’t care too much. Only after I provided the brutally obvious video did it kick them into gear in getting a loaner set up for me. I brought the car back on Monday (2 days post-incident, because apparently they can’t do loaners on the weekends) where I was told it would be finished by Friday (6 days post-incident).Friday passed and there were no updates. I called many times daily only to get in an endless loop of being transferred by the operator to my service advisor, who would never pick up the phone, respond to my text messages / emails, or give me a call back. It took 4 days and 10+ calls before I got a text with a new ETA of 12 days post-incident. On the new ETA date there was again no update and no answer to my calls. Only after threatening to come in person did I get a text telling me to contact the body shop doing the repair (Golden West Collision). The body shop was responsive and that was when I learned the car wouldn’t be done for another week. By now, my holiday travel plans were toast.19 days post-incident, the body shop was done, but the decals on the side of the car hadn’t been delivered by the dealership. I was almost 3 weeks without usage of my vehicle so I picked it up with the agreement that I would come back once the part was in to get it put on. I checked in every few days, but even 2 weeks later (32 days post-incident) the part was not delivered. I had no other choice but to file a formal complaint with Toyota corporate. Magically a few days later, the body shop received the part from the dealer and 37 days post-incident, the repair was complete.Accidents happen. Had the dealership not tried to lie about the incident and been active during the repair process, I would have accepted that. However, the complete failure by so many employees from the maintenance staff up to Bill Moody, the service manager, is unacceptable. I shouldn’t have to call dozens of times, go around the dealership, and open a case with corporate for them to fix their mistake. If I hadn’t, I bet the repair still wouldn’t be done today.My compensation for this mess? Not even a refund of the cost of my service, but a “credit” in the event I come back to for service in the future.

Review №25

2024-01-13 07:59:03

I recently had a terrible experience at Toyota Sunnyvale and feel compelled to share my disappointment. I brought my Rav4 to address a slight wobbling issue during driving, and the service I received was not only unhelpful but also seemed designed to rip me off.Firstly, they charged me a hefty $250 inspection fee, claiming to find nothing wrong with my vehicle. However, they suggested changing all four tires, insisting that the issue was due to worn-out tire treads. The proposed cost for replacing all tires was a staggering $560, which I found to be exorbitant.Feeling uneasy about the situation, I decided to seek a second opinion from another tire shop. To my surprise, the mechanics there informed me that my tires were fine and that the problem was a simple alignment issue, which they could fix for just $60.What struck me the most was the attempt by Toyota Sunnyvale to intimidate me into accepting their costly tire replacement offer, warning me of potential accidents if I didnt comply. This felt like a blatant attempt to take advantage of my lack of technical knowledge.In the end, I chose to decline their absurd offer and went with the second opinion, which not only resolved the issue but also saved me a significant amount of money. I would strongly advise against using Toyota Sunnyvales services based on my disheartening experience.Its disheartening to see a reputable brand associated with such unethical practices, and I hope this review serves as a cautionary tale for potential customers.

Review №26

2023-01-24 18:51:37

Recently my husband and I purchased a hybrid rav4, and I can say that it was the best service I have ever had in my life, in a car dealership, mr. Ahmad Hatamied treated us wonderfully, a very attentive and helpful person. I am very grateful that he has been the one who helped us throughout the process since June, when he helped us by putting us on the waiting list and since then every time we went to ask he treated us with pleasure and kindness

Review №27

2024-06-22 22:52:58

I recently purchased a Toyota Camry SE from Toyota Sunnyvale and they have provided me an exceptional service. They have manged to give me a good deal and it was worth it.

Review №28

2024-03-02 22:17:39

We walked in not knowing what we wanted for a second car. Mr. Delon approached us and was very kind and patient in showing us the variety of cars they had (and also cars in transit). He was knowldedgable and even let us test drive some the cars we were interested in. We didnt decide immediately and we werent pressured into buying anything that day. 2 months later, we decided on the car we wanted and called Mr Delon. He checked their inventory and we were able to reserve The Highlander Hybrid XLE. Another 2wks and were able to purchase the car we wanted with Mr. Delons exceptional and ethical sercive. He was very transparent and honest with the waiting time. So the 5-star is all for his efforts and Toyota Sunnyvale for not having the additional 5k dealerships usually add on top for in demand models. They sell MSRP!Also, do your part before purchasing, review and research. Know all the possible negotiations you can for the payment terms, add ons and inclusives you need. Like any other sales based business, you will be offered other stuff like extended warranties and a lot more. So do your part, ask questions. Dont just buy and then come back with a bad review for things you initially didnt understand.The paperworks took a bit more time but we were offered water, coffee and ice cream while waiting. 😅 We didnt have any other appointments so we didnt mind. Mr. Delon was well aware of this and consistently apologized. They can still can improve in this aspect of their department.In terms of maintenance and service for the car, we are yet to discover. Will be sure to update this review.

Review №29

2024-05-18 00:44:05

Toyota Sunnyvale is one of the best dealerships, the staff is very friendly and helpful. Hector the person who helped me was very helpful and answer all my questions. I appreciate everyone’s service and kindness.

Review №30

2023-11-13 01:48:53

Sales person Nobu was very kind enough to throughly explained almost all the features and functions of the vehicle he has been very helpful.The only offset was a long wait and we only had one spare key and has to wait for another 6 to 8 months.

Review №31

2024-04-24 02:13:23

Was charged $172.06 total just for a regular oil change ($94.52) and a tire rotation is additional charge at $69.95 with tax and a RANDOM misc charge.I was uneducated and had to agree with the price considering this was my first time paying after purchasing my brand new camry in 2021 and had that had the 3 year toyotacare warranty.This isnt normal. Do your researches people and go to your local NON dealer shops instead.

Review №32

2023-10-19 20:44:05

Updated. Lost my trust with TOYOTA in general… The Toyota Venzas have paint and now windshield defects. There is a class action on the windshields. I literally had a a rock hit my windshield two or three weeks ago; and, a long crack developed down the front over the two weeks...I called about windshield replacement and was told that it would be $2000+ for windshield replacement and that I could only get a Toyota service to do the replacement due to calibration, but I’m reading various online sources that it can be done elsewhere. Thus far, I’m getting quotes under $2000 with Stevens Creek Toyota and Milpitas Toyota. Unfortunately, because dealerships dont work with insurance, I just went through insurance to have them provide me an approved vendor (who then purchased the parts from here and will be doing installation and calibration for me).Also, when I purchased a paint pen, they ordered and advised it would come in a week. They never called me. Then I called and they needed me to provide them the receipt number and required me to bring the receipt for reference in order to pick up the pen. It should not be this difficult…———————Excellent phone receptionist. Got Melanie as my service manager, and she’s excellent! She was a led to advise that the paint chips are on the plastic so no risks of rust, and that I could use touch up paint - which the parts & service guy was able to order for me for $20.Excellent waiting area as there are also nice booths, Wi-Fi, and coffee. Appreciated the booths so I could do work and have my dog with me. (Respectfully used his car seat cover on their seats).Here for my second maintenance ever. They don’t do any cleaning like other car dealerships (or maybe this is something that CA dealerships don’t do?)******Not sure why Stuart or Stewart keeps calling my father about servicing my car, and not me.I tried to speak with him a few months ago about chipped paint along the trunk of the car (similar to the issues that Toyota has had with white car recalls in the past few years), and he refused to even discuss helping with it. When I reached him, he didn’t recall leaving me two messages…So odd.

Review №33

2022-02-23 21:34:28

*** UPDATED REVIEW ***DO NOT BUY A USED CAR FROM THIS PLACE!My “Precertified owned Used Car” was fabulous when I first bought it HOWEVER, after being sideswiped on 04/23/18, my driver window stopped working, WELL, when I took it to the body shop to get the side swipe scuffs fixed, I was told my car had been in a previous wreck (despite the “Clean Carfax”). I had to take the vehicle to Sunnyvale Toyota to have them repair the window and Jim Garcia “fixed the window (the wiring had been in the window track therefore severing the wires) and in fixing the window, he did not place the wiring back In the wire harness correctly after duct taping the wires all together. SO, in June of 2020 my speakers stopped working…. Well I now know after Mr Garcia (the Body shop guy that has since retired) Jerry rigged everything because the service department has no record of my window ever being repaired there so the repair was completely off the books (just like the previous wreck my car “wasn’t in” ! Oh and Raj no longer works there either. Also, I decided to get an estimate done to see how much the wire damages would cost me…. Almost $8,000.00 it would cost me to get the wiring fixed. Since the estimate after the speakers stopped working, the reverse camera, radio, CD player, side view mirrors, basically most of the dashboard has completely stopped working and they refuse to repair the problem that their guy caused.So please save yourself a bunch of undo stress and get your precertified owned vehicles somewhere else and definitely NOT HERE!!! My air bags won’t even deploy due to all the wires being severed in the driver door.So my previous review is completely null and void!!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Review №34

2023-06-23 23:19:03

Warning: Predatory dealership for service pricing and extremely bad car servicing. Car tire exploded while driving after less than 24 hours since servicing car here. Do not get your car serviced here under any circumstances!My partner recently had her car serviced here for a 150k mile service checkup. She isnt an expert when it comes to car maintenance and unfortunately the dealership took advantage of the situation. They charged her over $2000 for the package while explaining how this is the cheapest package available. By the time I realized, it was too late. We were willing to let it go as an expensive lesson and assumed that given the price, the service quality would be top tier at least.Less than 24 hours later while driving on the freeway, our tire exploded suddenly. Luckily we made it out of the dangerous situation ok and the technician who helped us replace the spare tire explained how this was due to extremely low tire pressure since it ripped from the sides of the tire. This came as a shock especially since we were sent a video of the service that was done and explained how the tires were healthy and set to the right pressure. Unfortunately this video did not actually show the act of inflating the tires or even a pressure sensor to indicate the right pressure. At this point it seems likely they didnt do a lot of the servicing outlined in the agreement and probably did not ensure the health of the tires. They were quick however to insist that the brake needed to be replaced, probably so they could charge us an additional $500.We tried contacting Toyota Sunnyvale repeatedly and were never able to connect with any service rep over the phone. Eventually after 5+ tries, we could only connect with someone via text. They were not responsive and never reached out to us via phone after we said they can reach out anytime to discuss this matter. After sending the photos of the tire damage via text, they said its most likely due to driving over a nail and that their records show the tire pressure was set and that there is nothing they can do.The photos of the tire are attached below and I will let the reader make that judgment on whether a nail was the cause of that damage. There is also no nail embdeded in the tire and no evidence of tire pressure fading over time given the sudden explosion on the freeway.At this point its pretty clear they did not actually do proper tire maintenance despite saying they did and assuring us that the service was comprehensive and that no more servicing should be needed for the next 30-40k miles. I have never seen a tire explode less than 24 hours after proper servicing done on a car. This entire situation is really just unacceptable and disappointing.We were hoping for them to be helpful in just getting the tire replaced, but they instead decided to just shift the blame towards us.I hope this serves as a cautionary tale for those considering doing your business with Toyota Sunnyvale. I would recommend going to any other place as I have never seen a dealership display such predatory practices while providing terrible services and unresponsive customer service. Wish I could give this 0 stars if possible.

Review №35

2024-06-17 17:12:48

Sunnyvale Toyota is a great toyota in the bay area. Their service center is very easy to work with and very helpful in getting your services done properly. They make sure ur needs are met and help in anyway

Review №36

2024-02-22 19:55:39

WOREST SERVICE IVE EVER RECEIVED. This used to be my family and I favorite place from 2012 but this place quality of service has decreased over the years. This location made 3 horrific errors to my vehicle when I just came in for an oil change. When I came in to talk to management I was met with a whole lot of attitude. Now everytime I come in for service I am met with a lot of animosity and attitude for mistakes they made. I am so tired of being mistreated for a mistake I didn’t make. This location is horrible.

Review №37

2022-11-29 00:40:18

Building still under construction (a year already?)Service department don’t have enough space or engineer or they have too many customer??In July spend more than 4hrs(with appointment) can’t finish my maintenance and no any maintenance or service report.This time takes 7 hrs for 20k maintenance. and just drive

Review №38

2023-04-04 18:56:08

I love that you sell your cars at MSRP, not like the other guys. I was lucky to interact with Kelvin Aragon since the beginning of my car search. Kelvin was knowledgeable, professional and respectful. He asked me the right questions to discover what was really important to me, before trying to sell me a car. He was transparent and went above and beyond to make the experience very pleasant. Im so happy with my purchase thanks to Kelvin.

Review №39

2024-06-02 00:07:34

I just bought my new car a Toyota RAV4 prime. JJ was extremely helpful in making sure my needs were met .He was patient in explaining, the process and helping me find the right fit car.

Review №40

2023-12-30 08:50:08

Visited this dealership on 12/26/23 with the interest of purchasing a new car and trading in our previous vehicle. I had been a loyal customer to Toyota Sunnyvale before (purchased two previous vehicles 2014 and in 2020). I guess now the second you walk-in post dealership remodel (early 2020) everyone regardless of credit worthiness is subject to a 10% credit interest rate and 60 months. This experience was the worst I have ever encountered, not wiling to meet us in the middle, low balling the trade we had, and all their inventory was reserved. How does this place stay in business?The highlight of this place was Mahi (not sure if that is the correct spelling), the salesperson. He did managed to find two cars that were not reserved and track them down for us to drive.I figured out the answer to my previous question, this place stays alive but making all their customers place a 10K down payment regardless of vehicle purchase. I guess they have to pay for their remodel somehow! Run away from these clowns!

Review №41

2024-05-25 23:19:27

Bait and switch Toyota dealership! They advertised 15 Camrys at the lot and once I showed up they said we sold it to a rental company. So they try to sell me a used Camry... stay away from this Sunnyvale Toyota, unless you are an unintelligent person.

Review №42

2024-01-15 01:20:37

Before walking in, I called and compared 3 Toyota dealerships. Toyota Sunnyvale, Toyota Stevens Creek and Toyota 101 (via Costco). With Toyota 101 the price was ok. The Stevens Creek price was way higher, but they said theyd match the Costco price. Because it was closer, I went to Stevens Creek - it was still a long time and back and forth until they eventually lowered to the Costco price. My first contact with Toyota Sunnyvale - the price was already the lowest of the 3 options. So it was a no-brainer to close with Toyota Sunnyvale. They did make some sort of calculation mistake near the end with the lease terms which I noticed (the monthly payment somehow jumped from 330 to 338 but I couldnt really see that because it got muddied by the trade-in value which reduces the monthly payment). They then corrected the issue and gave me what we agreed on. So stay vigilant and do your math to verify that everything adds up. After we were done, the nice folks in the garage also helped me with a random problem I had with my Onewheel (extracting a bolt I stripped). From arriving to the dealership it took 3.5 hours to drive away with my new leased car. During that time I got a water bottle and a coffee which was great. The person that helped me, Amir, was nice, and Id happily recommend these folks.

Review №43

2024-01-31 14:34:42

Dhanendra Shah helped us through the process of our lease buyout. He was professional, friendly, and well informed of the process. He answered all our questions. We will definitely reach back out to him for any of our future vehicle needs. Thank you, Mr. Shah!

Review №44

2024-06-03 00:09:49

It has improved a lot. They actually use their appointment system now, haha. The waiting area is comfortable, the customer service was good, and the service was thorough.

Review №45

2024-06-11 04:40:38

I had drove in without an appointment but the the dealership took my car in and serviced it in decent time. The service was to my satisfaction and they were prompt in their response

Review №46

2024-04-08 14:55:37

I called to schedule a maintenance appointment for my Prius and asked for a rough estimate of how long it would take. They said they could not provide me with such information. How am I supposed to make plans to drop off my car if I dont know how long it will take?! Terrible service; I would not recommend visiting this location under any circumstances.

Review №47

2023-10-08 17:07:33

One of the amazing and ethical dealership I have ever been into. I never though dealers can be this good. Here is my story.After talking to many dealers, found that they are one of those offering the car at MSRP (No mark up). I had booked my Camry with them by paying $500 booking. Very smooth process.The car arrived a week before as they promised. This was fantastic. But had to cancel my booking due to color change I wanted.I did not have to follow up for refund at all. The $500 check came to my home within a week. I was stunned. This was really impressive. I had bough cars before with other dealers. Most of them never stood by their words and promises or trick into something else. Hats off to Sunnyvale Toyota. You guys are just amazing.

Review №48

2024-01-07 13:13:00

Disappointed with purchase here. The salesman just cussing all the time and i paid 36k for 33k worth car, the guy shoved me 84 months payment deal which i am not the fuk interested at all.Dun go here, full of scammers and salesman cussing you all the time.1/5 rating and trying to put services into 36k car to 60k car just damn scammers. Not gonna step in here anymore.There are better dealers and avoid this at any cost

Review №49

2023-12-20 00:39:23

We bought our RAV4 from this dealership. Mr. Shah was great in walking us through the multiple options we had for the vehicle of our choice. Usually sales people are aggressive in pushing the buyer to buy on the spot before they leave the dealership. Mr. Shah was just the opposite; he walked us through all the features and options and gave us good advice and asked us to take all the time we needed to figure out whats best for us. We visited the dealership three times before we made our decision and he was patient throughout.

Review №50

2024-04-06 00:48:56

Came to this dealership and was looking for a new car, and it was a very sad experience. Came across 5 employees, and no one greeted us. Most of the cars are locked, and there is no price info anywhere. They really dont care to make money here. Ill take my business anywhere else.

Review №51

2024-01-27 21:03:51

The worst of the worst. Stay far away. Will waste your time and lie, won’t honor anything said on the phone - Kevin specifically. Sort reviews by lowest rating, they are all true. The positive reviews look like they’re posted by friends & family of the vultures that work here.

Review №52

2024-05-24 23:26:36

Received help from Ahmad throughout the process of buying my car. He was very professional and made the entire journey very easy.

Review №53

2024-01-04 20:09:14

I just bought my 2024 Toyota Camry XLE Hybrid on December 30th with an immediate days notice from Dhanendra Shah saying everything I wanted in a car was available. From exterior color, to internal color, to features and safety mechanisms, he helped me above and beyond to make sure that the car I wanted was on his radar.Im huge about safety, coming from experience with a major car accident in 2012, this car is a must have in making sure that at least the car itself has features that can potentially not only save a life, but also minimize injuries. Dhandrea Shah was able to explain to me everything there was to know. Since Ive already been driving a friends 2022 Accord, he was confident that I was knowledgeable to drive the car.The purchasing process and everything, not going to lie, is stressful. Dhanendra Shah however made it very simple and explained to me what each form was about and what I was signing. Giving me the best deals and offers I sincerely appreciate all that hes done looking out for me and my future investments, making the entire process quick and easy all in one afternoon.I highly recommend anyone getting a car that the staff in Toyota Sunnyvale, including Dhanendra Shah, are the best and excellent team to coordinate with, as they will do their very best in finishing the best care for you! Ill be coming here again for my next car in the next 20 years!

Review №54

2020-02-23 08:34:07

Today I returned to Toyota Sunnyvale for car maintenance. Marcus received me. I dont speak English. He is very friendly and very patient. He helped me translate on the computer and explained every service item in detail. He, he is a good person, and hope to see him again next time, thank you!

Review №55

2024-06-03 21:31:31

I have had good experience for servicing my car at Toyota Sunnyvale. They do have shuttle service that can drop you within certain radius and it’s very convenient

Review №56

2024-05-31 21:52:52

We bought 2025 Camry from Toyota Sunnyvale the experience was excellent shubham verma explained us everything about car and all the paperwork which we signed in detail he was very helpful must recommend sales manager to everyone⭐️⭐️⭐️⭐️⭐️

Review №57

2023-07-04 00:27:49

We had a great buying experience with our sales rep, Ernesto. He was very respectful and worked diligently to get our application for financing approved.

Review №58

2023-12-08 03:44:17

Overall good experience.Bought a used 4Runner, and the first repair that should be covered by the warranty went a bit rough.However after contacting the used car sales manager Kyle Krebs, and after getting in touch with Jeff Tecson in the used car service department, I had a great experience scheduling the repair and getting it done, and Jeff helped me arranging alternative transportation seamlessly.

Review №59

2023-12-20 07:40:24

Update: sent to emails to the manager, no response.I went to Toyota Sunnyvale for my cars 25k mileage maintenance. The price is ridiculous; their website did not mention the price when I made appointment. I used to go to Toyota Fremont, so I thought the price should be similar. However, I was only offered three choices, from $1600 to $1900. These choices were given even before they checked my car.Its just a Camry, not a Rolls-Royce; how come maintenance can cost that much? Toyota Fremont used to charge me about 300 to 500 dollars. Why is it so expensive here? I go to Toyota because I dont know too much about the car, so I prefer a safe and easy solution. A higher price is understandable, but $1600 is still way too much. A 3-hour service with $1164 in labor costs? Did they have a massage for the car? Oh, they didnt even try to clean up the dust inside.One more thing: I came there and provided my phone number at 2:57 pm, and I got a spam message saying someone wanted to buy my car at 3:06! How dare you sell your customers privacy?I could not be more disappointed. My roommates were also shocked about the price and laughed at me like I was an idiot(Yes I am). I would never go there again.

Review №60

2024-06-18 00:39:45

Ivonne she is the best, Toyota Sunyvale is the place for the car service. She explain and walk throw with recommendations. Hustle free.

Review №61

2023-11-24 19:01:09

Mr. Dhanendra Shah proved to be exceptionally helpful throughout the challenging process of acquiring my car as a student. Both Mr. Shah and his manager provided valuable support, making it possible for me to get my dream car. I express gratitude to both of them and appreciate Toyotas role in this experience. Their exemplary service deserves a five-star rating, and I wish for more individuals like them in their workplace.

Review №62

2023-12-07 00:59:19

I purchased a used LX 470 back in May. I will preface this vehicle had nearly 150k miles and was a 2006 so nearly 17 years old and I purchased the vehicle as is. I live in MN and decided to fly out to CA to purchase as the vehicle appeared to be a very clean and a rust free example. I paid asking as I was looking for one of the cleaner versions of this type of vehicle and wanted a rust free version.Good - the buying experience was excellent. I dealt with the same individual the entire time. He was extremely responsive and helpful taking every call and providing videos and photos at my request. He also offered and picked me up from the airport since I drove the vehicle back home to MN. Additionally, the truck was absolutely 100% rust free, as described by the salesman and dealership. I have purchased more than 30 vehicles in my lifetime and the buying experience with Sunnyvale was as seamless as I can remember. I was also never pressured to purchase extras as I was completing the deal.Bad - the ride was very rough and handling was poor. the truck felt unsafe above 50 mph (which I didnt find out until I got past Sacramento due to traffic) but I had flown out, previously paid, and essentially felt locked in to purchase as I was driving to a job site part of the way home. The truck made it home with no problem, I got used to the handling but did develop a coolant leak. I took the truck into a certified Toyota/Lexus dealership and found out:1. the vehicle had the incorrect rear springs that fought against the hydraulic suspension. They said this was unsafe to drive and couldnt believe I was fine driving home.2. I had asked if the timing belt was new and was told yes by the dealership. The timing belt was not new when the mechanic pulled the failed water pump and timing belt. Stop leak material was found (glitter) so the coolant leak likely wasnt new.3. All the tire pressure sensors were bad. I had the warning light on at the dealership when I purchased, of course, I was in a rush and figured it wasnt a big deal until I learned 4 of the 5 were bad.4. there were a number of other leaks (cam seals) and other items. Honestly, most of these wouldnt have been found during an inspection and were only identified since the mechanic needed to dig into the engine for the water pump and timing belt replacement.In total, I paid $4,700 in repairs on top of paying top dollar from the dealership. I purchased from a Toyota dealership vs. an individual in part of the reassurance the dealer would go through the vehicle and have it safe to drive. I was told this one had everything fully addressed and there were no problems other than wear and tear of the seats, interior, and pain for an older vehicle. When I contacted the dealer, I only asked for financial help with some of the items I felt the dealership should have addressed prior to the sale (proper suspension, tire pressure sensors, and the timing belt which I was told was recently replaced). I offered to put the dealership in contact with my local mechanic. I was told by the salesman he was talking to management and he never replied.While I realize I purchased as-is, I traveled a long way to purchase from a dealership I would have expected to complete a decent inspection when they took the truck in on trade. The fact that they didnt realize the suspension was in such bad shape (along with all the other items my mechanic found in the inspection) make me wonder how much effort is put into inspections on used vehicles. Overall, I would not hesitate to purchase a new vehicle from Sunnyvale, the salesman was outstanding and responsive and the buying experience was seamless, however, I would be cautious of purchasing a used vehicle.Update - I have tried contacting you Ali based upon your response wanting to learn more about my experience. My emails were returned saying they were blocked - if you would like to understand the details of my experience further, feel free to contact me.

Review №63

2024-01-19 03:12:28

Got the car I wanted, but would love to tell you about my lousy experience. I will never, ever go to TS again or recommend them. ALL dealers are looking to screw you with every aspect of your interaction. TS is right up in there. AVOID.

Review №64

2024-05-13 19:38:19

Melanie in service met us with patience and kindness as she helped us with repairs on our brand used Toyota (new to us 🥰). Thank you Melanie!!

Review №65

2023-04-29 17:25:12

I just bought a new car here and it was a very simple buying experience. I would recommend others to do business with this dealership. Ask for Amir in sales he was a pleasure to work with.

Review №66

2023-04-24 18:04:55

Was able to pick up a GR86 from here at MSRP with very minimal accessories. King Pizarro made the buying process straightforward and didnt push hard for any upsells. I would not hesitate to recommend Sunnyvale Toyota!

Review №67

2018-12-08 12:55:26

Purchased a Certified Pre-Owned 2012 Toyota Prius a few years ago, dealer showed me a clean Carfax, a 160 point inspection and assured me the vehicle has never had any major repairs done. When I went to sell the car recently, both Shift and Carmax told me the car had significant front frame damage and the front apron was replaced at some point. This resulted in a deduction of nearly $4,000 in resale value.

Review №68

2024-03-14 08:54:04

Overpriced labor costs for services that take 5-10 minutes to do...Service advisors are a joke.. will just try to shove whatever they can to get the most out of you, telling you something is “critical” to change (when it really isn’t yet) and saying things like “let me just add a note in our system so that we’re not held liable if something happens to you/vehicle due to you denying the service”?!

Review №69

2021-10-20 06:08:44

Quick edit to add that I bought my Tacoma from Sunnyvale at MSRP when quite literally all other dealers in a large radius were marking up their new Tacomas an extra $9,000.After searching constantly the last two months for a specific Tacoma it was so nice to have Amir make the process of buying my first new vehicle so seamless. He helped me the whole way and was always available to answer any questions that I had throughout the buying process. I had to fly out to Sunnyvale because of the distance from where I live and it seemed like my day was falling apart when my 6:30 am flight was delayed, causing me to miss my connecting flight and stranding me in SF three hours before I was supposed to arrive in San Jose. I thought I was going to have wait 3 hours at the airport and Uber over but Amir, working on his day off because it was the only day I could make it there last week, came and picked me up in SF right away! I cannot overstate how thankful I am for all of his help and would recommend your dealership to anyone I know looking for a vehicle.

Review №70

2024-06-01 01:56:04

Great and pleasant experience with Matthew Hughes (Salesman)Very patient and never was pushy through out buying a a used car today!!

Review №71

2019-02-18 18:54:40

My car buying experience this time vs the last went from good to exceptional with Cindy this time. Both times, the Sales Associates were exceptional. I had visited Toyota Sunnyvale to get my Sienna serviced, and was browsing around the new 2019 RAV4. Cindy was walking a customer around some vehicles and explaining the redesign and new tech details. I had asked her some questions where she had good answers to. We followed up with a test drive the following week or so. I was initially interested in a RAV4, trading in my Sienna. Cindy asked what trim, so I could have the right test drive experience. I got back to the lot and felt the 4Runner, my all time favorite, was a better fit for what I was looking for. She didnt mind the idea, even though nothing was certain, she asked if I wanted to compare on the same day to get a better comparison for what I was looking for. That was a good idea. We then followed up on me searching for a white ext, black int 4Runner and the price range of what I saw at a sister dealership. I mentioned to Cindy that Im trying to spend as little unnecessary time at the dealership as I am busy with other things during the week and coming weekend. The morning I came in to discuss, I had said Id be in by 9am, and as I rolled in at just a little after 9am and parked, she was already coming out of the showroom to greet me. We worked on getting a vehicle in from one of the distant sister dealerships, and I received a call that day that they got the one I wanted delivered. I mentioned that I had about one hour to perhaps get some part of the paperwork done and the Sienna assessed for trade-in. She then made sure that when the one hour was coming up, she asked me if I was ok on time, and that things were almost done. She was very vocal to the Managers about my time, and they ensured I didnt stay longer than I could. The next day, we took care of business. Same routine, I parked the Sienna, Cindy came out, asked if I wanted tea or coffee, and we got to work. I was in there that morning for a process that lasted less than half the time I experienced the first time. All thanks for understanding when is the best time to be at the dealership and Cindy arranging the resources so I wouldnt spend more time than Id like. A great experience here at Toyota Sunnyvale. Its my Toyota dealership of choice.

Review №72

2022-05-17 09:32:23

This showroom is big one. They do offer very competitive rate.Showroom manager and sales executives are very helpful and guide will.They also has good offerings of Pre-owned cars.

Review №73

2017-06-22 09:26:42

Recently, I bought a new Prius here! I love the car, before I purchase it, I had visit the Steven Creek Toyota, they push you so hard, I visit only about 20minutes, the manager offer you a price which is not that good actually, and told me only today which is ridiculous. sunnyvale is super nice, I mean the Chinese sales Luke Zhang he is a super super nice guy, he tried so hard to help me since I first time meet him, so I decided to purchase the car here only at the second week, cause I got a ideal offer and the best service here.

Review №74

2023-03-03 14:27:58

Thanks to the excellent service provided by Francisco. Franciscos dedication to providing outstanding customer service is commendable and has made my purchase smooth and easy.From the moment I entered the dealership, Francisco went out of his way to assist me. He listened to my needs, answered all my questions, and provided me with valuable information about the available options. His expertise and attention to detail helped me choose the perfect car that met all my requirements.Throughout the purchasing process, Francisco was always available to address your concerns and kept you informed about the progress. He was patient, friendly, and genuinely cared about ensuring that you had a positive experience at the dealership.What impressed me most was Franciscos professionalism and his ability to create a welcoming and comfortable atmosphere. His approachable demeanor and positive attitude made me feel valued as a customer, and I felt that he genuinely cared about helping me find the right car.Overall, Franciscos assistance at Toyota Sunnyvale dealership was exceptional, and he went above and beyond to make my car purchase a smooth and easy process. His commitment to customer service has left a lasting impression, and I would recommend him to anyone looking to buy a car. Toyota Sunnyvale should be proud to have such a dedicated employee on their team.Again, thanks Francisco.

Review №75

2021-10-06 03:02:36

Toyota Sunnyvale, Nobu, George and Martin gave us an amazing experience buying my second Toyota today! Id recommend this dealership to anyone interested in a stress free, friendly, and kind buying experience. Special thank you the their GM Kevin, even with his high level, he is so down to earth and talks to the customers like we are the same level. For all my future Toyota cars, they will be bought here.

Review №76

2024-05-25 03:02:17

Bad experience from the start :- sales rep sends you messages and then ghost you- online inventory shows some cars available, but they are actually soldI suggest to look for a more honest place

Review №77

2023-11-27 19:00:28

I love my new RAV4, but the service experience could have been much better. Here is what happened: i put down $500 deposit to reserve a RAV4 and it came much sooner than expected. September 12th, i went in and drove away the new car and went back to pay the rest of balance within a week. Couple weeks later, i realized i had not have my $500 deposit back. Then i went to see my sales rep and he said he would take care of this. 3 weeks later, i still did not see the check in my mail. Had to reach out again then couple weeks later, i still had not see the check. i had to message my sale rep, then he replied, they refunded $500 back to your credit card. and i checked my credit card transaction, it came in on Nov. 14th. It took 2 months long to get my deposit back, and i had to chase down personally and followed up myself multiple times. If i forgot about my deposit, where would $500 end up with? Follow up with your customer or keep your customer posed is not a thing anymore OR the customer already paid for the car and got my cut, so could care less....

Review №78

2023-09-27 01:19:30

I had the pleasure of working with James Tran today, and I couldnt be more satisfied with my car buying experience. From the moment I walked into the dealership, James was incredibly knowledgeable, attentive, and professional. He took the time to understand my needs and preferences, and he went above and beyond to finalize the sale for me.Jamess friendly and approachable demeanor made me feel comfortable throughout the entire process. He patiently answered all of my questions and provided valuable insights that helped me make an informed decision. What truly stood out was his dedication to ensuring that I was completely satisfied with my choices.Thanks to James, I drove off the lot in my dream car today, and I couldnt be happier. If youre in the market for a new vehicle and want a stress-free and enjoyable buying experience, I highly recommend reaching out to James Tran. Hes an exceptional car salesman who genuinely cares about his customers and their needs. Thank you, James, for making this such a positive and memorable experience!

Review №79

2023-08-31 22:47:34

I bought the car from here, but the car service is horrible and they just lie to you. I called several times to ask the price for the regular maintenance, but never get response, they let you make an appointment and never tell you the price. I bought the car from here, so I mistakenly trusted the staff. When I reached there, they just gave me a letter saying three options at least 1400 dollars for the maintenance. I refused to do that, and the staff told me the minimum maintenance is 379 dollars no other choices. I already took time off to do the maintenance, so I cannot leave without doing anything. I paid for that, the package only contains the oil change and the tire rotation, which may worth 100 dollars. When I back to home, and checked their website, it said oil filter is 80 dollars. The staff lied to me. I bought the car from here and I recommended my friends to buy their Toyota here. But they just lied to me, you could lied me once, but you will never earn a penny from my pocket again.

Review №80

2017-07-23 17:09:32

This dealership is AMAZING! They are dedicated to making sure their customers receive the best car with a good price. I loved the customer service of all the staff members. They were patient, caring, and welcoming. As a student and full-time worker, They found me a awesome car in great condition for a great price. I really love my car thanks guys. Leanne was my car salesman and she is amazing. She went the extra mile to help me even though she didnt have to. Thank you Leanne 🙌🏽❤️

Review №81

2023-11-05 16:01:05

Ahmad was very patient and helpful when I went in to buy a vehicle. Im from the midwest so customer service is at the top of my list. He worked with my needs and really spent the time. He made car buying a pleasant experience.

Review №82

2023-07-11 23:58:55

Delon made my buying experience very pleasant and easy. He was very knowledgeable and patient with me and my husband. He was very respectful and accommodating of what I like and do not like. He was never pushy but instead listened to what I like, want and need. If I could give him 10 stars I would. I also would like to thank Ben for going the extra extra mile for me and my husband. He helped me set up my car and gave me pointers as well. He is also pleasant and kind to us.

Review №83

2023-06-27 06:09:21

I took my daughter to check up her car and was charged $3k, including a maintenance package, an oil change package, plus follow up requests to replace 3 other parts. Guess what. She had a tire explosion on the road most likely from low tire pressure the next day. While I’m glad she and her friend were not injured, the work at this site cannot be trusted. Since I moved to South Bay and switched to this service site, I have suspected the integrity of this service site. It is very sad because we are a family of Toyota supporters and we have purchased 7 Toyota cars, always only going to Toyota for service. We will not write off all Toyota service sites quite yet, but would like to warn other car owners. The management, the sales practices, and the training and quality of the technicians are in question. We paid a lot for the life-threatening lesson. We regret not reading the reviews here before we went. Looks like nothing was done other than lip service.*Edit: Toyota Sunnyvale did eventually help my daughter install two new tires and will fix the tire sensor. However, we don’t have confidence with them any more, after 5 years with them, especially after finding out we paid 4-5 times more than what is quoted on-line.

Review №84

2024-05-13 23:21:00

Great experience! Highly recommend. Melanie answered all my questions and got me going again. Bravo

Review №85

2021-01-14 05:27:07

Kalandar did a great job on the sale of our new car which he helped to get shipped to us in Colorado. It was a great straightforward price and Kalander helped us to get the best financing. He took videos of our new car and was also so quick and responsive. I highly recommend A++

Review №86

2023-07-24 22:09:07

The staff at Toyota Sunnyvale has almost always been top notch for me! My service advisor, Melanie S. always provides great customer service. She maintains a high level of professionalism and she takes the time to explain what service needs to be done on my vehicles. I always feel welcome and taken cared of.

Review №87

2023-01-30 23:39:37

I had a fantastic experience at this car dealership.During the purchasing process, the salesperson- Mr.Dhanendra Shah provided excellent guidance and answered all of my questions thoroughly. He was patient and took the time to understand my needs and preferences, which was greatly appreciated.The financing options were clearly explained, and I was impressed with the competitive rates offered.He also took the time to show me all the features of my new car and provided me with a detailed orientation.Overall, I am extremely satisfied with my experience at this dealership and would highly recommend it to anyone in the market for a new car. The teams professionalism, attention to detail, and customer-focused approach made the entire process a breeze. Thank you!

Review №88

2020-09-06 22:22:51

Just purchased a 2020 Prius Prime. Quite pleased with the process & the car. I’ve been bringing my older Prius Plug-in to Sunnyvale Toyota for years. Always totally satisfied with the service experience. Not that the car needed much; it’s Toyota... Anyway, they had the car I wanted. 0% down & 0% interest is a winner. Andre took the lead as Salesperson, explained things clearly, was efficient but not rushing me. In the end, he even delivered the car to my home. It looks sharp + zero buyer’s remorse. Thx Andre!

Review №89

2023-09-24 00:39:28

I went to buy my lease and the sales rep was very kind and patient but their back office needs to improve their time to process paperwork. It took them almost 4 hours to process my purchase due to their inefficient and customer insensitive process. Overall I wouldn’t recommend coming here until their management improves this process

Review №90

2023-07-06 18:38:27

Hamid Ahmadi was amazing in assisting throughout the process. From the moment we walked in, he had the vehicle we reserved ready for us. While we were going through the paperwork I got interested in a different vehicle and Hamid was very accommodating to let me drive both vehicles again before I made up mind. He was genuinely looking out for my best interest. And he made the whole process quick and smooth. Definitely going back to the dealership and Hamid for cars in the future!

Review №91

2023-07-12 18:13:46

In March I took my car to get its 60K Maintenance service, they charged me an exorbitant amount of money for the car service, today I found out that I did not need all of the services that they said my car needed. I feel that this dealership took advantage of a woman and mom, who wants to keep her kids safe. I feel that they untrustworthy and irresponsible with their service pricing. I was willing to try them out, but clearly it did not work out for me. If you are looking for an honest and respectful car service provider please look elsewhere.

Review №92

2023-08-04 00:24:46

My husband and I had the best car buying experience ever. Jorge and Ben took great care of us and I’m sure they treat all their customers this way but we felt special. We reached out via their website and instantly Jorge got back to us with availability. We made an appointment the next day, did our test drive and bought the vehicle with zero haggling because of their simple price and very fair trade in values.During our test drive Ben was amazing and he customized what he told us about the vehicle based on our driving habits. He told us pros and cons of the vehicle which was great to hear some honesty.We dealt with other dealerships and there were big markups so this was truly a great experience and we wanted to spread the word!Thanks Jorge and Ben!!

Review №93

2023-09-05 21:55:34

Toyota Sunnyvale is among the best dealerships in the Bay area, across all brands. Their upfront communication, reasonable and competitive pricing make the car purchasing experience a blast.Ben is super helpful in my purchase of a beautiful 4runner. Appreciate the efficiency, transparency, and profession he has in his work. You would be in good hands with Ben for your vehicle shopping.

Review №94

2019-05-12 04:45:25

Great service and more decent price compared to the dealer in Santa Clara. Shah is super friendly and patient. He introduced every single detail about the car, even the secret about the series number. We made the deal and are very satisfied with the price and service.

Review №95

2022-12-08 18:44:22

Ernesto communicated all information in a clear and timely manner. He started the conversation by giving me two options, called me and explained the process very clearly, then after the car has arrived, he promptly informed me.The day I went to make the purchase, Ernesto showed me the car and was very welcoming. He also explained all important features of the car. When I had (two) concerns, he was there to help. I also appreciated his patience with me when I was calculating the loan/interest on my own. When I had too many questions he asked for help from Kyle whom too was extremely welcoming and detailed. I loved my experience. The most important thing to me when making purchases like this is the CLEAR/TRANSPARENT communication with no hidden numbers/info. Ernesto delivered that flawlessly. For that specific reason I will recommend this dealership to anyone I know.

Review №96

2016-12-04 00:15:10

Came into Sunnyvale Toyota to buy a car. I told them the whole deal was dependent on the amount they gave me for my trade. They said they would really like to work with me and that they would love every opportunity to earn my business. After they came back with a trade amount 2-3K below what Kelly Blue Book said my car was worth in fair condition, they refused to work with me to get me the amount of money I wanted for my trade. I called Stevens Creek Toyota, they looked at my trade and gave me exactly what I asked for as far as value. They gave me exactly what I asked for on the price of the new vehicle. No hassle, no fuss. Skip Sunnyvale Toyota and go to Stevens Creek Toyota. Please dont waste your time at Sunnyvale Toyota!The picture is the Sienna I got from Stevens Creek Toyota. Im loving my new van! :)

Review №97

2023-11-04 05:17:08

Update: picked up our car today - it’s flawless! Amir made it happen within less than 2 months! He worked so hard, and stayed late tonight to work with our schedule and get us done quickly so we could get back to our kids.Finding a Sienna these days is not easy. We were looking for our first brand new car and the waitlists and upcharges were overwhelming. I have so much respect for dealers that only sell at MSRP, though I know the wait is long as a result. This is a dealership that operates with integrity. We have been working with Amir who has been so kind, attentive, and has gone above and beyond to get us a car earlier than the projected date. He was a pleasure to speak with from the first phone call. We can’t wait until our car gets here and recommend working with Amir wholeheartedly for a positive experience. He’s the real deal. Of note, my parents bought a car from here over 15 years ago and also sung their praises.

Review №98

2019-07-31 17:27:30

Responsive, personable, courteous, kind, honest. A wonderful car buying experience top to bottom. Martin in Sales and Marwan in Finance were both sincere individuals and we most definitely enjoyed working with them. I would highly recommend Toyota Sunnyvale to friends and family. And loving the new Prius Prime Plus.

Review №99

2024-06-02 17:42:37

They will do anything to get your money from your pocket! They have no respect for the customer. They dont care about anything after selling the car.

Review №100

2024-05-13 21:09:23

Thank you Melanie for all your hard work and help! Truly great experience and made a not great time awesome!

Review №101

2023-08-11 22:47:10

They sell at MSRP. Buy new, it is a much better deal than used right now. Dont worry about the wait to reserve a new car coming in, as the cars comes much faster than the delivery estimates. Mine came in one day after reserving!Only advice is to be sure you know what youre getting into. I didnt have all the documents ready and that hugely delayed the financing process. However, the team was so supportive and patient.Ken was my salesman, he was straightforward but didnt always answer questions in clear detail. Though Im glad about that in some ways, as he did not try to oversell me. We said no to the Toyota insurance add-ons, and he didnt push us into it.Recommend this dealer over any other Ive experienced. The car has been great so far and Im looking forward to the 2 years ToyotaCare included. Also cool the free one-year trials to the Toyota app features that let me monitor the car. A good benefit to a new car, for sure!

Review №102

2023-09-27 06:53:07

I had my catalytic converter stolen earlier this month. I immediately reached out to Toyota Sunnyvale. Even though it was a weekend, I was immediately helped by Brian Clinton. While I waited for the parts to be shipped, Brian Clinton stayed in touch with me the entire time to give me updates on the progress. A week later, I had my car towed to the dealership by AAA, and the repair was fixed on the same day.I am so grateful that I had a good experience working with Toyota Sunnyvale. I would come back and ask for Brian Clinton anytime.

Review №103

2023-11-04 01:34:54

Awful, the manager Kevin Vo kept pressuring us to purchase their vehicle warranty when everything that fell under it was covered with Toyotas warranty. Scummy practices, we eventually decided to not purchase the Prius and they kept dodging calls and delaying the refund for our deposit for about 3 weeks. Absolutely awful service unless youre a sheep thats willing to buy without any research or means to stand up for yourself!

Review №104

2023-12-28 23:43:32

Honestly I can’t recommend this Toyota location! I was interested in a new car but the person that I spoke for an appointment (Francisco) sales person didn’t show any interest also he didn’t show me any car to see what options were good for me and he turned so rude. So I can’t give a good review to this person his services was so terrible!!!!

Review №105

2023-05-16 13:35:17

I recently had the pleasure of visiting Toyota of Sunnyvale and working with Ben, and I must say it was an exceptional experience from start to finish. Bens professionalism, knowledge, and dedication to customer satisfaction made my car-buying journey an absolute delight.From the moment I stepped foot into the dealership, Ben greeted me with a warm smile and made me feel right at home. He took the time to understand my needs and preferences, patiently listening to my requirements and providing insightful recommendations. His extensive knowledge about the Toyota lineup was impressive, and he effortlessly guided me through the available options, ensuring I made an informed decision.What stood out the most about Ben was his genuine passion for customer satisfaction. He went above and beyond to make the entire process smooth and stress-free. He patiently addressed all my questions, explaining each aspect in detail and ensuring I had a comprehensive understanding. His transparency and honesty were truly commendable, creating a trusting and comfortable environment.Bens expertise didnt stop at the selection process. He meticulously assisted me in securing an excellent financing deal that perfectly fit my budget and needs. He worked tirelessly to negotiate the best terms, ensuring I received the best possible value. I truly appreciated his dedication and effort in making the financial aspect hassle-free.Throughout the entire experience, Ben displayed excellent communication skills, promptly returning calls and keeping me informed at every step of the process. He was incredibly responsive, demonstrating his commitment to providing top-notch customer service.Furthermore, Bens attention to detail was impeccable. The vehicle I purchased was meticulously prepared, flawlessly clean, and ready for me to drive home. His thoroughness and commitment to delivering a quality product were evident, and I couldnt have asked for a better experience.In conclusion, my experience with Ben at Toyota of Sunnyvale was nothing short of outstanding. His professionalism, expertise, and unwavering commitment to customer satisfaction are truly praiseworthy. If youre looking for a hassle-free and enjoyable car-buying experience, I highly recommend seeking out Ben at Toyota of Sunnyvale. You wont be disappointed!Kudos to Ben and the entire team at Toyota of Sunnyvale for creating a memorable experience that exceeded all my expectations. Im delighted with my new Toyota and grateful for the exceptional service I received.Thank you, Ben, for your exemplary customer service and for going above and beyond to ensure my complete satisfaction. You truly deserve the highest accolades, and I wish you continued success in your career at Toyota of Sunnyvale!

Review №106

2023-10-14 20:02:12

Was doing services here for 4 years but the quality has gone downwards. Last time for the oil change they did not tighten the drain plug and the oil leaked for three months until the warning message popped up. Had to do a diagnosis and refill engine oil in a different place.

Review №107

2023-10-31 20:19:25

Let me start by saying if it were not for my sales person being so helpful, I would give this interaction the lowest rating possible.Upon a routine oil change on 9.7.2023, at the dealership for a car I have had at that point 5 months, it was discovered that I needed an alignment on the right rear tire as was evidence by the tire having been rubbed down to the treads. Mind you this is on the inside where I cannot see. This car always drove with a little bit of friction, but as this was my first hybrid Rav4, I thought it was normal.So I am told that the tire is unsafe and I have to get an alignment and ALL new wheels (all wheel drive car) I said I would have to shop around because the prices quoted were too steep.After attaining the new tires at $750, I took the car to Firestone near my home. During their inspection they asked when I was in an accident or when the car was hit. I have never been in an accident in this car and the Carfax has no reports of an accident.They go on to tell me that the alignment is so bad that it is likely due to a distortion of some sort in that area. The recommendation was to take it back to Toyota as they should be able to get and fix the part faster than Firestone would be able to on this 2020 model.I take the car back and, at this point everyone is very nice, the used car manager says that he needs to have one of his guys look at the car. I wait a few hours and when he comes back, I am told that the mechanics need my car for a day or two to fix a few things on it. So I ask which things? The manager was not able to specify the problem nor name any parts, which immediate raises a red flag in my head. Did they sell me a car that did have an accident but was never reported and their certified check failed to see this? Then it would be a bad look for them if this is the case. (I am leaning HEAVILY on this theory right now, Halloween 2023)I bring the car back the next day and as I get texts that someone is working on my car, I text to ask what is being done or what is needed, absolutely no response. When I text that manager, no response. When I text my salesperson, at least he has the courtesy to say, hey I dont know, the manager is the person that would have the answer.On Friday the 13th I get a call saying that my car was ready for pick up. So that evening, I get it. I am happy to have the car and it does drive a bit smoother. The 4 miles from the dealer to home go swimmingly.Out of curiosity, I asked my salesperson for any paperwork on this work and he said there was none he could give, but he did manager to snap a pic of one page and at the end of the description it says possible frame damage/control arm/knuckle possibly bent. Cannot adjust any further - recommend body shopSo the whole reason I took the car in was NOT fixed, AND they worked on other stuff?Shady!On Saturday as I head out to run errands, I began to hear to what I can only describe as a rubbing sound. It isnt loud, but in a car that is very quiet, I notice it.On Sunday the sound of that rubbing is very loud and I can tell that it is coming from the right rear tire well. And I can hear there is a pattern that picks up speed as I accelerate.I cant take the car back to the dealership until the next weekend so I will have to hope that brand spanking new tire will have to hold out for a few days.Then came Monday and I was driving the 50 mph down Central Expressway all the lights on the dash started to flash about 5 seconds after a loud pop happened in the front of the car. The wheel jerked a little in my hands, then the lights and beeping shortly after.I was getting warning saying to pull over and that different systems were failing. I think it was 5 or 6 systems.I manage to pull over and call a tow truck and my insurance. I also call Toyota corporate office. They were very nice and helpful.I told them everything. Cant even finish telling you the story cuz I hit the limit. Sill no resolution. EPIC FAIL TOYOTA!!!

Review №108

2021-10-22 15:40:27

Toyota Sunnyvale is one of my favorite dealership to take my Yaris for service. Maria Castillo is one of the adviser that she has a great experience about car’s services and I always make an appointment with her, she is great on telling what kind of service my car needs. People are very friendly there, clean place, very organice. If you want to wait for your car at Toyota Sunnyvale, there is coffee, wifi.

Review №109

2023-07-25 20:32:31

Went in for body work for about 4 days. Simon is the best, very helpful got me into a rental within 10 minutes of arrival. so the 5 stars is for him. As for the detail it was not the best. The techs work was good but didn’t clean up inside where he was in and out. The door panel and inner trim had boot prints and was not cleaned.

Review №110

2023-07-14 02:32:15

Ben Sherman, our sales manager, made our experience at Toyota Sunnyvale a pleasant experience. He is very friendly, helpful, and overall a pleasure to talk to.Ben is also super knowledgeable. When we first started looking at potential cars, he happily showed us an array of vehicles that we were interested in from SUVs like the RAV4 to the mid-sized sedan like the Camry and Corolla. When we went to test-drive the Camry Hybrid XSE, he could explain the features very well. He even offered to demonstrate some of the tech features even though it meant taking up more of his busy time. Ben and his manager also stayed well past closing time without making us feels rushed.Ben went above and beyond to help us understand our options and answer anything we were confused about. Sometimes he would speak very quickly but had no problem if we needed him to repeat some information.Outstanding customer service at the Toyota Sunnyvale. I was pleased and would definitely come back and recommend to friends.Two thumbs up for Ben Sherman!

Review №111

2023-08-11 01:40:17

I had a great experience with Tushar. Before coming to the dealership, he told me about the insurance situation in my state and that I should apply asap, and to fill up the finance forms early to speed up the process. At the dealership, he explained to me all the documents I was signing, guided me through the add-ons available, and was also helpful when I accidentally selected one which I didnt need.

Review №112

2023-05-20 20:24:21

Great experience. My advisor, Melanie, reminded me of my warranty service and urged to take full advantage of what I paid for. She reviewed the recommended services and current status of my vehicle. I received my car at the scheduled time. Thanks Melanie

Review №113

2024-05-27 03:08:51

Very good customer service, great supporting staff.

Review №114

2023-10-11 04:44:56

Ahmad Hatamieh is a excellent salesman. after a couple phone texts and short phone calls, my paperwork was all ready to sign when i arrived at the dealership. i was in and out in less than 30 minutes with a cerified used car. thank you so much sunnyvale toyota

Review №115

2023-10-02 20:21:56

Just had a very pleasant experience purchasing my new Camry.My salesman was JJ.He is very efficient & answered all our Many questions.He made the process of buying a car like a breeze...

Review №116

2023-07-20 03:29:59

I was looking to buy a new Toyota Corolla. Mr Dhanendra Shah helped me get the right model for me. He aided me in navigating right from selecting car model with all necessary features to car delivery. He explained every tiny feature, personalized for me. He also elucidated on finance options. He put in extra efforts and offered many services. He made by first car buying experience very smooth.

Review №117

2017-09-05 22:33:45

This review is about their SERVICE department - I have no experience with their sales branch:The summary: unless you have infinite time to dedicate to calling them over and over, only to hear the phone ringing and nobody picking up or returning your calls, do not bring your car here for service. They damaged our car, then it disappeared for weeks with nobody knowing what the status was, and nobody kept us updated or called us. There was really no way to talk to anyone from the service department who knew about the status of the vehicle. Read more for details.I brought my wifes Prius in for service and they made a dent in the side of the car while it was there. When we notified them they said we had to talk to a manger. The manager eventually got back to us and said that after reviewing the tapes they were going to fix the dent on the side of the car (although of course we still had to pay for the car maintenance service that was performed).We left the car there for more than a week and still nobody called to let us know about the status of the car. I called them many times, and every time I got redirected to different phones where nobody picked up. I left my phone number to one of the customer service operators for someone to call me back and nobody did. After 3 days I called again, just to hear the phone ringing and nobody picking up.I was finally able to talk to someone (selecting on purpose the wrong option in the automated service) and asked to be connected to a manager (I did this twice with 2 different managers). Both the managers I tried to reach also didnt pick up their phone and their Voice Mails were both full making it impossible to even leave a message.There was literally NO WAY to know what happened to our car, if it was ready, or even to talk to someone who was not just a phone dispatcher with zero information. I have wasted hours trying to talk to someone and to locate my vehicle, in addition to paying lots of money for a very simple maintenance service and getting our car dented in the process. Its clear that they dont know how to0 do their job and they dont have a system in place to even assure a car doesnt disappear from the map.If you want to worry for the next few weeks and waste mornings calling them, feel free to get your car serviced here. I dont have that time and since they displayed the worse customer service I have had so far in the Bay Area, I will definitely never go back.UPDATE 1 - after another 4 days I still dont know the status of our car. Apparently its in a body shop and they cant even get in touch with the body shop itself to figure out what the status of the car is (its evident now that nobody knows how to use a phone). In the meantime we had to move 3 hours away from Sunnyvale without our car, which is a huge inconvenience and it also means that eventually I will have to drive back to Sunnyvale just in order to pick up a car that should have been ready weeks ago.UPDATE 2 (09/05/17) - Called a bunch of times and left 2 voice mails to a service advisor different from the one who was following us (since that person has been MIA for 3 weeks now). Guess what? Nobody picked up, nobody returned the voicemails. I was finally able to speak to the Customer Service manager who, despite the fact he has a lot of improvements to bring upon the organization to even call his department Customer Service, tried to call the body shop (unsuccessfully) and then eventually went there *in person* to check on the vehicle. On one hand I was surprised to finally find someone helpful, on the other hand, an organization where not even the manager can get in touch with a department and has to physically go there to check on the status of a vehicle is just plainly ridiculous. Good news is that the car is finally ready (3 weeks later - fixing the side of the car they broke), bad news is that nobody let us know. So if I didnt take it upon me to waste my morning calling over and over, I might have never knew about it.More to come after I drive there to pick up the car...

Review №118

2023-07-16 22:02:02

I came in on a Saturday (Service Reception). Stood there for quite sometime before anyone said anything to me. A lady was talking to a customer at the register on the phone for the guy to someone else. Whomever the lady was talking with on phone she was real rude and at some point said that the person was talking her ear off. She step back and gave the phone back to the gentlemen and the guy was kind of in disbelief of what happened. When she was talking with me she acted like she didnt even want to talk to me. Never been there just was trying to get info on what do I do. I leave go to my car and get the number and call them. Another lady answers phone and was very nice and professional, courteous. Her attitude was so much better made me forget about the 1st encounter. Whoever she was she made my day thank you!!!!🤗

Review №119

2023-09-04 15:57:55

Brought my car in for service here and had a great experience. Everyone was welcoming, knowledgeable and efficient. special shout-out to Melanie S. for going above & beyond! Will definitely be returning for future services down the road 👍🏽

Review №120

2017-06-16 21:32:28

Love our 2016 Yaris SE. Weve already driven around the western states. Gonna trade it for a 2018 when theyre available soon !

Review №121

2023-08-10 06:03:06

Derek was great. I bought a used car. He gave me plenty of time to check it out. I was able to test drive on my own (he didnt come). No pressure purchase experience. Free coffee in the waiting area and free WiFi too.

Review №122

2024-05-17 00:16:20

New car purchase was as painless as it can be. Very professional and friendly.

Review №123

2023-07-31 22:16:11

I despise car shopping, as you probably do. Go visit Ahmad for a skeeve-free sales experience. Ahmad jotted his best out-the-door price for me and that won over four other dealerships in the Bay Area. The Service techs are cool, too.I love my new Tacoma.

Review №124

2023-10-31 20:46:52

Worst experience ever that I have scheduled a maintenance service a day before I visited and asked the lady who picked up the phone about the estimated wait time, she answered it shouldn’t be too long and would be as quick as possible like at most 1 hour wait time. However, when I arrived and asked the wait time, it’s going up to 3 hours for estimation. And guess what? Now I’m still physically here as it’s been 3.5 hours waiting here. Really terrible as I stated in my phone that the reason I care a lot is because I need to return to my office for work.

Review №125

2023-09-12 12:22:51

Their valet service is very convenient. I dont have to take my car there to have the maintenance. After the service, they send me the video to explain what they have done. I like it. I want other Toyota dealers to follow these.

Review №126

2023-03-20 16:43:43

This is the 4th car were leasing from Toyota Sunnyvale, and we keep coming back, thanks to people like Andrei and Sean, who were with me the whole way! They know that in the past things had taken too long, so for weeks before we were in touch to get the right documents, the right info - so that the day we picked up the car it was signed, sealed and delivered in half an hour!! Unheard of! Andreis endless patience and Seans continuous research led to us getting the best deal possible! They were relentless and I appreciate this greatly - but also, they are super nice guys, not pushy salesmen - just stellar humans!!!

Review №127

2023-03-29 18:51:45

My first time getting my car serviced at Toyota of Sunnyvale was a great process. I scheduled for Saturday morning at 7 am and I got there at 7 am and already 4 cars ahead of me! The Toyota Service members were there to assist and I was quickly helped. The service person that assisted me, Marian was easy to work with and professional and answered all my questions. Due to this being a 30k service, I expected it to take more than 3-4 hours but I am glad to say that I was not ur by about 9:30. Toyota Sunnyvales communication and Marian kept me abreast on the work being done and even sent me a video of their assessment and work. Excellent service. Also great new coffee machine and waiting space in the new building.

Review №128

2023-09-12 16:05:44

My son bought a new 4runner from Andy. He was very knowledgeable, no pushy and made the experience fun.Their pricing is very competitive and a decent selection in their inventory.

Review №129

2023-07-14 17:04:49

I recently took my 2007 Toyota highlander in for service at Toyota of sunnyvale. The intake staff was courteous. My service manager Lou was very professional, caring and wanted to first understand how we use the vehicle and wjst our plans were for the future (the SUV is 15 years old). Lou then suggested repairs that would make the suv safe, roadworthy and extend its life. He was considerate of what repairs were necessary vs those that were nice to haveLou also kept me informed throughout the experience, explained things and provided timely information. Additionally he ensured all possible coupons and discounts were applied.Overall I felt confident and also felt as if Lou was watching out for my best interests. Instead of just going by the book and suggesting all sorts of repairs he took the most important step of first patiently understanding the customer and how they use/plan to use the vehicle. Thanks for thr excellent service!

Review №130

2023-09-03 17:06:54

Toyota Sunnyvale is the best place to find your loved second hand cars. Jessica and Kelvin are very helpful, efficient, professional and kind, after I found the Toyota Mirai from CARFAX, I send them email, Jessica responded very quick, she also send me a video about the car to give me a very visible message, it’s very lovely and helpful. The day when I get there, both Jessica and Kelvin helped me with everything, car insurance, financial the car, they tried their best, so that I got a Toyota authorised car very quick, with a good deal and a good service. I don’t have to worry about anything with the car, every six month I will drive back for the maintenance. Even it’s a second hand but it maintains very well, everyone said this looks like a brand new car. :) I will strongly recommend Toyota Sunnyvale.

Review №131

2023-09-22 22:23:18

The service is department is RIPPING YOU OFF! It tell you to do unnecessary services and overcharge it, like $100 to change your cabin filter, $70 to change your engine filter, $250 to change your 2 years old battery and $60 to clean it. They quoted $970 (cant remember the exact amount but ballpark) to change the whole panel but I have it fixed somewhere else with $210, and the actual malfunctional part was fixed.-------------------------------------------------------------------------------------------------------They replied! But not useful at all. just give me a call but leave no phone number? You can see that most of the good reviews are sales and most maintenance reviews are bad. Basically saying, you may buy a car from them, but never take your car here for maintenance.

Review №132

2023-07-03 04:45:39

Our salesman was Ken Quach, hes amazing. We heard there were long wait times for new cars, around 3-6 months for the model we were interested in. With Ken we only had to wait a month!The best thing about Toyota Sunnyvale is that they are one of the few Toyota dealerships with no markup and it seems like they have a shorter wait time.I highly recommend working with Ken Quach!

Review №133

2023-11-17 04:23:08

Millis was my advisor for my recent warranty visit for the rear differential error which resulted in the diff lock not working. Millis insisted that the connector which for BD1 is melted and that the associated picture of the melted connector was attached to my case. He has refused to supply me with that picture and claims to not have access to it. I checked the connector myself and it is certainly not melted/broken. I brought this up with Millis and he simply said IDK what to tell you but it is no longer our problem and I should be grateful they did not charge me a diagnosis fee. The powertrain warranty is for 60K miles, but since they claim it is electrical - this allows for them to deny the warranty. They are asking $7500 dollars to replace the ENTIRE wire harness (when they are insisting it is simply the connector located on top of the rear differential). Nonetheless, he began yelling, looking to his colleagues asking for assurance, and was incredibly unprofessional. I personally have not dealt with such level of incompetence before and realistically, I just want my 2021 Tacoma fixed, or at least real evidence that the issue is what they claim it is (again, I checked this connector and I had a 3rd party mechanic confirm my suspicions).

Review №134

2022-09-25 19:38:33

We had an absolutely great experience working with Toyota Sunnyvale to get our vehicle. The pricing was very competitive and the whole process felt transparent to us. Our sales rep, Madhuri, worked with us through the full process. She was very responsive, keeping us updated on the timeline for our vehicles arrival. When we came in to get the car, she was able to help us find exactly the right plans for us. I would absolutely go back here for my next car purchase.

Review №135

2023-05-01 13:18:35

In terms of free service on a new vehicle the dealer does fine work. That’s where any redeeming qualities stop and you should take your vehicle anywhere else. I was looking to have a hitch put on my rav4 prime and was quoted $1500 in labor after the parts cost. I called the closest dealer ten minutes away and was quoted $900. Not only do they quote well above book hours in labor, 6 hours when the three other dealers I called quoted 3.5, they do so without care. When the blatant price gouging was brought to their attention the service rep simply said “you gotta do what you gotta do”. Terrible service and blatantly overcharging without care for their customers, save your money and go ten minutes south to the next closest dealer.

Review №136

2023-04-04 00:42:05

I’m very disappointed with their Customer service. I made appointment for Oil change and they said it took 5 hours for it. The last time I was there it was not like that. Oil change should not be over 2 hours. Time is money for everyone, not just for them. My time is my money. I’m not waiting for the freaking oil change in 5 hours. I talked to the manager and he said it was because they were busy. Well, if you were busy, then why did you try to make me add other services like Changing Coolant fluids and other stuffs which took more time to do and were up to almost $800? I told them I go go different place. I probably won’t come back. Moreover, I was first in the line, but they did not care to ask and jumped to service the other customer behind me.

Review №137

2023-04-22 12:05:09

At regular service I have ordered multi-point inspection. At the end of service they handled me a paper with all check-marks ok. Later I revealed that fluids were not refilled - coolant was below minimal level as before the appointment. In a couple of days battary dies and car can not start.The same guy refused to help me to replace the battery... Extremely disappointed with quality of service.

Review №138

2023-03-24 02:46:29

David has been my service advisor for at least 3 times already and I keep coming back to Toyota Sunnyvale because his service is excellent and prompt. I appreciate all the service he has provided. He is genuine and cares about his customers. Always follows up and knows how to excel in his role.

Review №139

2023-06-09 18:14:08

Bought a Toyota certified sienna.They did not do an alignment on the wheels. There were no mats in the van, and there were some other stuff that were not done right.The 2 stars go for the sales rep who did a good job. The missing stars are for the lack of honesty.

Review №140

2023-05-08 17:38:04

Dropped car for catalytic converter replacement. Expressed my worries about battery dying if car is not started or charged often. Was assured will take care of starting the car once in a while.4 months later, still no parts (not dealers fault). Came to pick up the car, battery dead! Was jump started to get it off the lot and towed. Was Charged 200$ for battery replacement, for a fault of theirs.Rep now claims she never guaranteed the battery wont die. That battery wont die in 2 weeks. It likely was never started for months and thats why battery was dead. Not a new battery, but was last serviced an year ago and had good life left.Avoid this dealership like a plague. They will make you pay for their fault. It was a huge mistake to have trusted them.Oh and they told me its illegal to use after market parts, when I told them I am installing approved after market. They came back later acknowledging they were wrong later. If they dont understand the rules of after market, either they were unaware (and thus incompetent) or they were lying. Both of them are not defendable positions imo.Take your car elsewhere. You will thank me later. This dealership is NOT responsible for a national backlog for catalytic converters, but IT IS for not taking reasonable care of my car while it was in lot, but also charging me for fixing it.

Review №141

2023-02-06 18:29:29

Ernesto helped me to select a vehicle last week. He was professional and patient throughout the entire process. He was so easy to communicate. No pressure at any time. And the process and steps were explained clearly and accurately. I cant imagine a purchasing experience could be anything better than this. I would highly recommend auto buyers to work with Ernesto at this dealership!

Review №142

2023-01-22 22:21:13

I recently purchased a 2023 Toyota Camry XSE from Sunnyvale Dealers at the greatest price possible without paying any markup. I advise other clients interested in purchasing new or used vehicles to get in touch with Toyota Sunnyvale dealerships. My sales manager, Mr. Shah, was very helpful in assisting me in selecting the greatest car at the most reasonable price. He guided me through the entire procedure, which required little to no effort from my end.

Review №143

2023-03-08 17:14:31

I had a great experience with George Moore who had gone above and beyond to providing an exceptional service for finding my Venza. George is very friendly, patient and care on his professionalism, I would definitely refer all my clients and friends who wants Toyota cars to him. (Also, Kelvin was a great support as well)

Review №144

2024-06-02 20:20:35

I was appreciative with the service I received from Ivonne. The service was performed as promised and on time.

Review №145

2022-12-17 15:13:10

5 Stars for mechanics and sales people.. Only 2 Stars for Hector who helped me in the Service Department.I called the day before to schedule an appointment for 7:15am. I arrived 5 minutes early to a long line of cars waiting to be acknowledged. While waiting not one Service Rep attempted to talk or look my way. Apparently they was a surprise update to their system that morning. Forcing them to delay.20 minutes later Hector walked up to my truck. I tell him I was looking to get a 150,000 mile service or similar. We walk inside to his computer to pull up my data. Then he tells me what he recommends. I then tell him again I want a 150,000 mile service. He didnt acknowledge my request. And continued to try and recommend services he had no idea if I performed myself or somewhere else.I end up paying for a transmission fluid change only since Hector was acting like he didnt know what services the maintence team offers.Not once did Hector tell me where I could wait comfortable for the 2 plus hours it took them to just change my transmission fluid. And also he didnt offer me a shuttle back to where I was staying.Going to the service department is not what it use to be like 20 years ago...

Review №146

2022-12-03 00:19:47

Bait and switch on pricing and condescending service agents. I called in to get a price quote for a 12V battery replacement and confirmed on an appointment. When I got there the service woman (Ivonne) there was condescending and kept calling me a young lady after ever sentence which was very demeaning. (I dont know why she has to call attention to age instead of me as an individual?) She wanted to charge $550 for a simple battery replacement. The battery itself is at most $180. They want to charge $370 for labor for a 12V battery change?! I DO NOT RECOMMEND THIS LOCATION. Go to Stevens Creek Toyota instead, the folks there are more upfront about their pricing and friendlier.Also, I had a 9AM APPOINTMENT for at least the regularly scheduled maintenance service. I told them to text/call me when ready because I lived nearby enough to walk home. Good thing I did because its been 7hrs now and even texting them, calling them repeatedly with no reply to check-up on pick-up status its still not done. So if I decided to just sit around in their office I wouldve wasted my entire day!Even though I live nearby, I am going to drive further just to avoid the headache from this place, too dishonest and does not adhere to appointment times.

Review №147

2024-04-08 00:23:58

Poor customer service, they aren’t willing to help.We received terrible service from Adela Rodriguez and her manager came over to tell us a bad joke.

Review №148

2024-02-07 00:09:30

Loved that I was updated often and that now there are videos to explain where the problems are. This was a great experience for the auto service side.Too bad the great service doesnt extend to the sales management. (play sad trombone here)

Review №149

2023-05-12 17:44:59

I recently had the pleasure of working with Mr Dhanendra Shah - an outstanding car salesperson, when I was in the market for a new car. He listened carefully to my needs and preferences, and patiently answered all of my questions about different models and features. He provided valuable insights and recommendations based on my unique situation. Thanks to his expertise and professionalism, I was able to find the perfect car and drive off the lot feeling confident and happy with my purchase. I would highly recommend Mr Dhanendra Shah.

Review №150

2023-01-19 02:05:47

Beware of this dealership! They claim they dont mark up their prices, but theyll get you some other way. In my daughters (1st-time buyer) case, the 2023 Corolla LE that she leased had a whopping $3600+ rent charge which was not disclosed (the money factor was .00295, or about 7.08%). I wished the salesman, Martin, was more honest. I shouldve known when I emailed him asking for some specific info regarding the Corolla and he never replied. Definitely would not come back to this place nor recommend this dealership.

Review №151

2023-02-14 20:24:52

Talk about the best place to get a Car. I was extremely lucky that the Team of Dino and Derek, got me all squared up with a bran new ride in no time. They went above and beyond with their recommendation with financing and the best fit for my budget and what I was looking for. In addition they walked me through every step of the process answering any and all questions, regardless of how stupid I may of sounded, they explained throughly.Honestly recommend 10/10 to anyone looking for a ride.

Review №152

2023-09-05 16:55:55

Do NOT buy the Mirai! Hydrogen prices increased from $13 to $36 in the last two years. You buy a $50k vehicle worth $14k two years later. Dealers lie about the infrastructure, dont care if you can even get the fuel. Hydrogen stations are constantly off, which is highly frustrating and nerve-wracking. The amount you will owe will exceed what the car is worth (double) STAY AWAY!

Review №153

2023-06-03 18:44:17

If any reads reviews well here you go. Look over your paperwork when your vehicle is ready to go. Make certain you don’t leave until you read everything. As for myself I noticed a recommendation wrote on the paperwork about my Right Front(RF) tire has a puncture (a nail or staple) and should be replaced. The pregnant lady that checks you in &out failed to read that but she did read to me about the engine & cabin air filter needed replacement which was stated above the tire concern. Read all your paperwork CYA. The mechanics are getting 5 stars from me the lady I had to deal should attend a training seminar.

Review №154

2022-04-12 17:18:27

Customer Service: 5/5 Great customer service. We were helped by Kelvin. We ordered our vehicle 2 months ago and he followed up with us every week letting us know shipment status. He was very polite, and helpful when it came to adding additional maintenance packages. He very thoroughly went over each package making sure we knew what we could add to our package. Thanks Kelvin!Location: 3/5. The only thing I did not like from this location was the fact that the sales take place out in the lobby. There was children, and families coming and going which is understandable but it was loud which distracted me from a very important life decision (purchasing a new vehicle). It is more professional if the sales took place in a separate room, or in a different office space that way the client is not distracted with the nuisances around them. It looks like they are working on renovations, so this might be the reason why but I really do hope they fix this and figure something out... only adds more stress to an already stressful decision.

Review №155

2023-03-27 05:01:05

I was put on a waitlist for a Camry Hybrid and/or Rav4 Hybrid in March of 2022. Martin was my initial salesperson, but I have yet to hear any updates at all; besides the one time that I physically visited the dealership to check on the progress.I emailed Kevin Pang, the apparent General Manager in APRIL of LAST YEAR for Martins direct number and received no response.I understand the delays due to the semiconductor chip shortage, however, the way that this has been handled is quite unprofessional.If you go here to purchase a car, make sure you choose your sales advisor carefully. Also remember periodically check on the progress because it does not seem like they do.This leads me to believe that they do not care about customer service whatsoever.

Review №156

2022-10-25 03:22:30

I recently made a new 2022 Sienna purchase there. Staffs there were very professional. During the purchase process, they explained what each step I will expect, how much time it will take, and what follow up steps will be after purchase (alert installation etc). They answered all my questions very professionally and he was absolutely transparent about everything on the contract. Special thanks to Andre Kamali who helped me through the process. I would definitely go back to him for another Toyota purchase. Superb, Sunnyvale Toyota.

Review №157

2021-11-30 05:01:59

It was the most pleasant car buying experience I have had! Right from setting up an appointment, to the test-drive as well as the follow up financial discussion was all done in a quick and efficient manner. Not once did I feel like I was being pressured into making any decisions whatsoever, and they were very transparent throughout the whole process with respect to my choices, financial eligibility, pricing, etc.Jessica was very co-operative, friendly and very helpful thought the whole process. Sean was great at explaining the details of the warranties and the additional services. Overall, this was a great car buying experience for my first car in the US!

Review №158

2023-05-03 19:29:07

This was a very smooth process from beginning to ends. Most specially I would like to give a praise to our salesman Amir Kandil. We went to the dealership at Sunnyvale Toyota, Amir approached to us and learned what is our preferences; we discussed and set our target. In a few weeks later, Amir called me and said there is car available but it is not exactly what I wanted, he asked if we still considering with it, he patiently explained what are the differences and we decided to take it. Although the interest rate is a little higher than expected but the paperwork processing is quick and simple. We are very happy and satisfied; so thankful to meet Amir with all the help under this new car shortage environment, he made this happen and I got my new car. We truly would recommend all of our friends and family to Amir and visiting Sunnyvale Toyota .

Review №159

2023-06-16 14:26:42

I live in Virginia, and saw the Highlander that I wanted online. When I called the dealership Amir Kandil answered. He was very friendly and responsive. He worked out on the deal that I asked. I had the car shipped back to Virginia. When I got the car, it was nice and clean as what he promised.

Review №160

2017-06-23 03:27:15

Our Wonderful Experience At Toyota Sunnyvale!My Wife & I Purchase a 2007 Chevrolet Trailblazer LS.Our salesman, Kalan H. was a pleasure to work with!He answered all our questions. He even brought us water, includingour dog, Elsa! His manager, Jorge A took care of all of our concernswithout hesitation! In conclusion visit Toyota Sunnyvale for a pleasantshopping experience!Sincely, David, Chris, & Elsa too!

Review №161

2023-04-14 23:43:18

Madhuri was detailed and patient with explaining the features of the car. She went over all the options and guided me through the process. I purchased a RAV4 hybrid and am very satisfied by the entire process. In addition, Toyota Sunnyvale probably has the best prices out of all the Toyota dealerships in the area.

Review №162

2018-05-01 17:33:27

Typical sleazy salesman that will tell you anything you want to hear to get you to their door. Calling to confirm availability is useless as all they did was say it was there but that was a lie. Took my pregnant wife and two children on over an hour drive because Luke said the vehicle was there only to show up and he said it was already sold and he misunderstood me. The six emails corresponding throughout the last 3 days including today the heading was the black one there was no way he could have been mistaken. You would think in 2018 you and have honest people in this world not Crooks and criminals working for a Toyota dealership I left Furious as my wife and kids have been tired from the drive only to turn around and get back in the car and drive home another hour.I found out they had a Black/Black Sienna that a new sales women was able to find (texted me pictures of it and all). I hand an appointment to return to buy it as she was great help BUT I got a return call from the GSM the next day saying he is under direct order from the GM Not to do business with me due to the nature of my Yelp ReviewAny GOOD/SMART GM would of found out about the situation and came down on the SHADY SALESMAN not the customer. I was even ready to go back and buy the one I was there for 2 days ago that Luke said was sold. Offer a free detail/tank of gas/floor mats or anything as an apology for how I was mistreated but rather a slap in the face as I as the CUSTOMER was wrong

Review №163

2022-10-03 18:41:52

Very, very convenient. We have only one car and the option to have it picked up, serviced and returned quickly is a huge benefit. Love it!The service staff, Ben, as well as the person that picked up our car, Tanya, were very courteous, friendly, and professional. Good communications. It made the whole experience a great one.

Review №164

2023-02-23 04:33:07

Just bought a 4Runner from Toyota Sunnyvale and from out of state! Excellent process, great attention. They work on a great schedule, all the way to 8pm Local time. Got MSRP with no hassle at all. Stan Wolosky and Derek Chang provided above and beyond attention in the sale process. Only regret is not traveling out to meet them, but hope to do so in the future. Thanks to all the Toyota Sunnyvale team!

Review №165

2023-01-17 18:15:27

My experience was strictly with the Service Department. My Service Advisor Melanie was fantastic! She knows her stuff! She explained things to me in a way I could understand and I left feeling very informed. If you can, request Melanie. You wont be disappointed!

Review №166

2022-07-16 19:40:05

I don’t recommend this place anymore. They used to be good and used listened to customer but now they just want to milk every penny.To get the bulbs of my tail lights replaced, they charged me $291 of which $270 was labor, of which $150 was initial inspection cost and $120 for the bulb replacement cost. The also tried to upsell 5 other services that my car did not need. For example, they wanted to charge $100 to fix the streaking of my wiper blades. This task is so easy you can do it under 5 minutes if you watch YouTube and buy the new wiper off Amazon. You get the idea.I also wanted to do an oil change for which I have always supplied them my own oil. Now, they have new policy whereby they won’t accept the oil that I want in my car! So, I guess I will get this service done elsewhere.In fact, I did get my brakes replaced at a local mechanic at less than 1/3 the cost that the Toyota Sunnyvale was asking and the local mechanic even put in the brakes that I bought off Ebay.Overall, I think I’m done with this place. Their initial inspection and labor costs are preposterous have motivated me to learn more about cars so I can get services done myself or through local mechanics at much affordable prices.

Review №167

2022-09-18 22:11:28

I had a great experience purchasing a used vehicle at Sunnyvale Toyota. I wasn looking to trade in my 2016 Honda Civic and found a vehicle that met all my current/ future needs at a great price! Unfortunately, the dealership is 4 hours away from home. I worked with Ernesto, who helped secure my financing over the phone and found the lowest interest rate available (that my current credit union couldnt beat). Happy with my new monthly payment, I made the trip up north. Ernesto had everything ready and allowed me to test drive the vehicle to help make my decision. Ernesto made process altogether quick and effortless. I am pleased with my purchase! Thanks Ernesto!

Review №168

2022-02-13 17:12:26

When I was ready to trade in my car, I dreaded the whole car dealership process. I finally made it to Sunnyvale Used Toyota after visiting various car dealerships.I was greeted by friendly staff and had prompt and kind service. George had helped me with my trade-in estimate and was very helpful and showed excellent customer service via email and in person.Hamid had helped me throughout the whole financing me buying process.I never felt rushed, pressured, or intimidated while looking for A used car. ItI had gone in with just my daughter and me; I was not looking forward to going to a used car dealer as a woman by myself!All went smooth, and I got a great deal on my Prius!Highly recommend you see Hamid and his staff and the Sunnyvale used Toyota!

Review №169

2022-05-25 12:01:35

Excellent customer service in terms of efficiency as well as professionalism and courtesy: Scheduled an oil-change with the basic maintenance appointment after Maintenance Required warning lamp came and stayed on the dashboard, and dropped off on 5/20 at 10:00am for the service.Initially, I thought I may have to wait a few hours for my car to be serviced and picked up due to few other cars waited in-line ahead of mine, but thank goodness, the mechanic at Toyota Sunnyvale was able to take care of my car and completed the job within the next hour at 11:00am, and because of this, I was able to pick up my car to later run some errands on the to-do-list. Thus, I was happy and satisfied for the efficiency the mechanic performed on my car without a long wait. Also, by the way, I was approached by a super friendly female service advisor when dropping off my car for the service, who greeted me with a smile and a sincere attitude/ positive demeanor with professionalism, and showed the concern with urgency to get my cars oil-change completed soon for pickup. Therefore, Toyota Sunnyvale has been a particular dealership I always go to for my cars extended warranty maintenance. Didnt learn the female maintenance service advisors name, but she was great in getting my car ready to go and, I was glad for her good customer service!

Review №170

2024-06-16 23:30:05

Bought a new camry there. Great service on the sale.

Review №171

2018-04-15 15:28:23

We purchased a used Honda CRV from Vinod Kumar and he was more than helpful, and went on multiple test drives with my daughter and I. Bart DiCairano, the finance manager also made the purchase go quickly and smoothly. It Just Worked!

Review №172

2024-01-07 18:53:49

Wed had as black honda civic hatchback as nineteen ninety six. Now a red prius c sport hatchback. What theyd have. As inventory.

Review №173

2019-05-24 21:23:24

This gentleman saved us. We have been to several place n try to take of this rush nail and sale our car! Only this young man helped us out! He is really professional! helpful!nice!and patient! Thank you! Time to buy another Toyota!

Review №174

2023-07-23 22:28:34

Tushar Shende at Toyota Sunnyvale dealership provided an outstanding experience. His expertise, transparency, and genuine care during the car-buying process were remarkable. Highly recommended for a seamless and enjoyable purchase!

Review №175

2022-08-24 02:02:06

James Trans practice from dealers direct (used car?? - go figure) sales department is very unprofessional. He contacted me via email ~mid May when I made an online inquiry about a 2022 new RAV4 Hybrid. I provided him the desired color, packages, options that I am looking for. I have his email saying he doesnt need my driver license copy but legal name, address, and telephone number are good enough to place the order. He later even confirmed he has processed the order and all we need is wait. Come mid July, he asked me for the same information again and eventually told me he must have my license copy in order to proceed with the order according to their dealerships policy. Are you kidding, you had me waited for two months for nothing because you dont know your dealerships policy!? He then started to text and email me and giving all sorts of excuses saying he couldnt open/read my emails but I have to present license copy in order to proceed ordering the car. Again, you could have told me in May, not having me waited for two months. I strongly suggest anyone avoid doing business with James. He is all about wasting your time.

Review №176

2023-12-17 20:37:21

Nice friendly sales representative and comfortable waiting area. Fair and transparent with prices. I’m comfortable working with this dealership.

Review №177

2023-02-09 16:48:47

I leased two Rav4 vehicles and decided to buy my Rav4 instead of leasing a 3rd one. It happened last year in February. Jessica Wilson the Sales Manager took care of me and had one of her salesmen help me out with all the doc preparations and get me out the door ASAP. Service was professional and courteous and compassionate about what I wanted. They offered me some specific warranties to save me some money and interest on the car loans. So they looked out for me. I put down $2000.00 and got a great car loan with some descent interest rate from B of A. They wanted to buy my car off the lease and gave me a fantastic Blue Book value but instead of leasing. I had made up my mind that I was going to buy instead. The used cars are worth a lot of money with any Car dealership because the inventory has been low in many places. COVID did the decline on the production and availability, so all used cars are like Dollar signs to any dealership in California. The service department has always taken care of he oil changes and inspection of my Rav4. Overall experience with this place is a 5 star excellent job done rating. If you ever want find a new car without those dealer mark ups and extra hidden fees. Go check out Sunnyvale Toyota and ask for Jessica Wilson - Sales Manager and she will hook you up.

Review №178

2023-08-08 19:16:59

The best. Customer service, outstanding. Repaired my Toyotas for 20 years. If they make a mistake, corrected immediately, no charge, rental provided if necessary.

Review №179

2022-12-17 03:30:58

Nobu was extremely nice, patient and understanding and a great car salesman overall!! Super glad to have purchased my new Corolla here from him and he made the process extremely smooth. He went above and beyond to help deliver the car to me.S+++++

Review №180

2024-06-11 01:13:21

Great Staff!! Ask for Ada, tell her Blaine sent you!

Review №181

2024-06-03 21:14:58

Louis was great he did his best and told everything

Review №182

2023-07-26 17:15:11

I became a proud owner of a gorgeous Venza XLE two days ago. The whole process at the dealership was a breeze, so transparent and seamless. I am impressed that the dealership maintains a high standard of ethics and does not charge any markups or frivolous add-ons.The salesperson we worked with was Dhanen Shah. Though the process of taking delivery of the car took about 7 months, Dhanen made it really happen for us. He kept in touch, updated us periodically, and made the wait so much easier. On the delivery date, he explained in detail, answered all our questions, and walked us through each step. He even helped sync my phone to the vehicle. His social skills, his personableness, his patience, and attention to detail were beyond impressive. We could not have done this without you, Dhanen.Thanks a ton.This is our third vehicle purchase from Toyota Sunnyvale. And every single time, they were wonderful and never disappointed us. I would unhesitatingly recommend this dealership as well as the salesperson, Dhanen, to any prospective Toyota vehicle purchasers.

Review №183

2022-03-30 20:10:28

Bobby Scott and Martin Tamrazi are both good at their work proficiency. I liked their commitment and finishing work on timeReview02- I would like to thank you Nobu, who helped me in my lease end options

Review №184

2023-03-17 15:21:12

Sunnyvale Toyota so far so good. You have to see the advisor his name is Rich he is the best. Great spirit, transparent, and very informative on the services that need to be done on your vehicle. I definitely would recommend this place.

Review №185

2024-06-02 22:02:38

Nice experience, easy to navigate on the website and the whole process is super quick

Review №186

2022-12-07 20:48:22

I called this dealer yesterday to inquire about corolla. A salesperson answered my call. I asked do you do any mark-up to msrp as your website states you dont? The salesperson immediately lost interest and told the wait time for corolla is 9 months. I said thats fine with me. He then says hes on another customer call and will call me back. I knew he wasnt going to call back. Anyway I shared my contact information. As expected he never called me back.I really wish Toyota had the option where customers could directly order through the website (just like Tesla) and by-pass these kind of sales people.

Review №187

2022-12-28 16:01:23

Toyota Sunnyvale Sales has the most integrity of any dealership Ive ever worked with. In spite of the severe shortage of cars, they sold at MSRP, one of only 2 dealerships in the entire Bay area to do so. My sales rep Ernesto Valera answered all my questions and was very straightforward throughout the process. As a single female, buying a new car has never been fun, but these folks made it a very enjoyable experience, without all the worries of being taken advantage of. During one phone call to the sales department, I was impressed with how much time a sales manager spent with me on the phone, as he patiently explained the status of EVs, the national shipping delays, and made sure all my questions were answered, rather than curtly rushing me off the phone as other sales managers tend to do. I sensed that this dealership takes pride in operating with honesty and integrity. And I love my new RAV4! I will definitely return to this dealership in the future!

Review №188

2023-04-25 14:52:30

I just bought a car from here, brand new. We had the best seller. Tom Huynh. He was so helpful, kind, patient and explained everything. It took a long time, but it was totally worth it! We got lucky!

Review №189

2022-12-18 08:04:21

I bought my first car from Toyota Sunnyvale, whose at-MSRP sales during a time of extreme markups for cars will be remembered for future purchases. Im writing this to commend Noori, whose transparency and care I truly appreciated. His service extended beyond today; since the beginning of November, he has been attentive in updates about the cars status and direct with numbers. I had to fly in to pick up the car, and when I wasnt able to take time off, he helped ensure itd be held for me for the weekend. When the car came, he provided me with details about the car in a thorough fashion, making certain that there was no confusion. Doing business with Noori and by extension, Toyota Sunnyvale was straightforward in my experience, exactly what every potential car buyer is looking for in this market.

Review №190

2023-01-07 21:12:29

A story of proud Toyota Venza SE owner from Toyota SunnyvaleBuying a car is USA was a challenging journey from various aspects however Mr. Shah made this journey a memorable one. I met him first time and he treated us like Toyota Sunnyvale family. He is so humble and down to earth that I can quote him as a benchmark for people to be like one. His approach his experience knowledge about what he does is beyond imagination and all of this combined with his empathetic and humbleness make him the best on earth.He not only suggested options however helped to weigh in factors which should be considered for buying a car in UsA. That to me was an additional plus. I am not here to compare him to anyone however I can sure tell, I don’t have come across any single salesman who functions the way he does.I can go on praising him however will keep it short with my last comment for now that, he hasn’t changed even post the sale completed. He followed up and stayed in touch, has been responsive with same zeal and speed as he was before sale completed. Which just indicates how persistent and valued human being Mr. Dhanendra Shah is.I have already recommended Toyota Sunnyvale to all my friends.And one big plus about this dealership; no markup was charged. Every other dealership is in a race to make money and taking advantage when this is a shortage of inventory however Toyota Sunnyvale does not.Go get your next one from here! Meet Mr. Shah and be open to discuss and you will find only better than how I described him, nothing less.All the best wishes to Mr. Shah and the dealership. Happy New Year 2023!

Review №191

2023-03-28 04:13:06

I wanted to leave a yelp review for Tom, but yelp is not letting me create a new account. (I dont use Yelp).I came into the dealership with my Vietnamese parents who do not understand english, and I am so happy Tom helped us! He spoke English and Vietnamese, so I was super happy to have an expert explain things directly to my parents.He made all the information super easy for all of us to understand.I feel so bad for being a little rude, but Tom was super patience throughout the whole process. He helped us for about 2-3 hours and made sure we are happy with our new car!If you need someone to help you out, I highly recommend Tom :)Thanks so much, Tom!!

Review №192

2023-08-31 18:31:53

I bought a great car for less than I paid for the vehicle I traded in it only had 34,000. Miles. No Pressure Customer Service. Gave me extended Service even after leaving the lot!!

Review №193

2022-09-16 02:30:02

Refused appointment - paint jobs are horrible.Made a 3:30 appointment for an oil change and the one year Toyota Guarantee. Had to wait 25 min only to be told Id probably have to leave my car overnight the next day. For a freaking oil change! I can do it on my own in 15 min.Apparently management had decided to hold a meeting and that stopped work. Did they call or reschedule? No. Did they know this would screw over their clients? Yup - didnt care. I took off work. So much for the Toyota Guarantee.Ive been a huge fan of Toyota and have lost that. The paint jobs on the new Toyotas are horrible. The paint is soft and truck doors have ripped chunks out of it. (Yes, I park away from people.) Google Toyota paint and you will see how the paint wears.

Review №194

2023-12-15 21:00:34

Awful experienceWhen I refused the service recommendation (because I just want a basic maintenance), the advisor suddenly change her attitude. Dude, I didn’t owe you!

Review №195

2023-07-02 04:16:23

My Youngest Ashley Bought Her New Car 2023 Toyota Corolla Hybrid On Her Own $ Shot Out to Toyota Sunnyvale Amir and Jorge and The Price Family Dealership! They Took Care of Us! Proud Dad Moment! 💪🏻 - Way to Rock Ash!! 🤘🏻Enjoy!!

Review №196

2023-01-04 17:34:49

The positive about Toyota Sunnyvale is that they dont mark up. Most of them are also kind folks. For that they get two stars.I will spare you the details of the disappointing experience that I had with them, however I will give you three pieces of advice when dealing with them.1. They WILL NOT accept online deals. So if you go to the Toyota website and you find a deal, DO NOT take that deal to Toyota Sunnyvale. They literally told me were not going to offer that deal. Unfortunately, they did not do so until they wasted 2.5 hours of my time.2. DO NOT finance your car through Toyota. I have a credit score of 850. Toyota gave me 10.14% financing and acted like that was completely normal. I came home, spent 5 minutes on the Bank of America website and I got 5.39% rate. So do yourself a favor and dont let Toyota Financing essentially steal money from you.3. When you go on their website, put in your information and unlock the savings. They wont tell you about the savings when you go directly to the shop. So do it online and screenshot it, then go to the shop.So get your preapproval auto financing loan and then go in and buy the car you want at MSRP (and hopefully with some online savings).Unfortunately, for me, by the time I did this the car was gone. That is why I want to give you a better heads up so you can get your car.

Review №197

2018-11-03 00:01:26

Dan is the dealer of my purchase, he is very attentive and responses to my emails promptly. He provided all the information I need to make my decision. He also has exceptional customer services, even though we closed our deal very late at night, he was still there making sure we were taken care of, and with a smile! Even after we had purchased the car, he still provides excellent services answering our questions. Sean is the finance guy we talked to, again, excellent service and patience when explaining to us our options, without being pushy. I truly appreciate this kind of outstanding service from this dealership. I am very pleased with my overall car purchase experience and will no doubt recommend to my friends in the future.

Review №198

2018-02-27 09:07:31

John Le in the Direct Sales department helped me purchase my new 2018 Prius in Feb. 2018. I can honestly say that Johns service, patient demeanor, and warmth are truly exceptional. My mother and I had visited several dealerships in the Bay Area only to be met with aggressive, sneering and dismissive salesmen. John let us test drive several cars, and stayed late despite having a cold to answer our questions. We really, really appreciated his honest attitude and his quality service stood in stark contrast to our other negative experiences. The next day, we signed the deal with great confidence and worked with Kevin (also great!) to finalize everything. I only wish that my mom and I had met John Le at the beginning of our car buying journey! That would have made our weekend so much easier. Well be recommending him to everyone we know. And seriously, do yourself a favor and go through the Direct Sales department instead of the sales floor. The service is light years better. See you for our next car, John!

Review №199

2022-05-17 00:32:10

I liked that I only spoke to one person the entire time at the dealership, and that I only spent one and a half hours there which I consider a very quick and short time at a dealership. I was welcomed and treated with water or coffee at request and the environment was cozy. Also, since I had to have my name waitlisted for the car I wanted, I waited a month and a half but Stan W., the sales rep. which I communicated with over the two months while on the waitlist was so helpful. He always was able to get back to my calls quickly and could place me with a car as soon as he could. He always sounded attentive and friendly and often remembered our place in the waitlist. I also loved that this was one of the select handful of Toyota dealerships that sold their vehicles at MSRP!! 10/10 experience, especially for an anxious first-time car buyer.