Presentation on Map Reviews Nearby

Toyota Escondido in Escondido

4.5 (199) 231 E Lincoln Pkwy, Escondido, CA 92026, United States

Location on the map

Escondido, San Diego County, California, US

Phone: +1 760-746-0601
Site: https://toyotaescondido.com/

Opening hours

Monday:9 AM–8 PM
Tuesday:9 AM–8 PM
Wednesday:9 AM–8 PM
Thursday:9 AM–8 PM
Friday:9 AM–8 PM
Saturday:9 AM–7 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 4.5

199 Reviews for Toyota Escondido 2024:

Review №1

2024-03-30 23:35:21

I have to say, this experience was nearly perfect, if having car trouble can be. While here for work, my 2021 Camry started having battery issues. They were able to get my car in, do diagnostics and fix the problem, all before 4pm on a Saturday! The only thing keeping it from being perfect was they dont have tow service, but I have AAA, so that wasnt a problem. Great job guys! Special thanks to Manny P. I hope I never need you again, but if I do I know where Im going!

Review №2

2024-03-26 02:34:32

I was referred to Toyota Escondido by a friend who referred me get in contact with Pedro Bernon at Toyota Escondido. Pedro took really good care at helping me find what I was looking for. I drove out of there with a car that both my son and I absolutely love. Pedro thank you so much for your outstanding customer service. I highly recommend Toyota Escondido as they do have great staff who will take care of their customers needs.

Review №3

2024-03-15 15:32:08

Huge center, pricy but you can get full car inspection and other car detailing!Shop inside purchased two ice cream one mango and another coconut, so yummyWaiting time round one hour or even lessHighly recommended…Javier Zazueta..Toni Henderson; thanks for the $20/off

Review №4

2024-06-07 03:07:53

Hello,I went to Toyota of Escondido today and I had a great service with Juan Garcia he made both my daughter and I feel welcomed and comfortable. He did give us recommendations for what my car needed and even threw in a discount on the car service. I really appreciate everything he did and for a rapid service as well. Juan Garcia was very helpful and friendly, we appreciate it.

Review №5

2024-05-23 06:02:42

I had researched 4Runners on line so I knew what I wanted. the 1st dealer i went to had none and wanted a deposit to put me on a list. I then when on line with Toyota of Escondido, but the on line help could not answer my questions, so I drove up there. They assigned Joaquin Nicolas to assist me. He showed me the ones available and the 2 that were closest to my request. He then worked up two quotes for me to take home. Absolutely no pressure. My wife and I returned with a down payment and Joaquin quickly worked with the finance officer to work up the contract. The next day I made an appointment to go over the features, and when I arrive the sales people knew who I was there to see, Joaquin was very good with all the bells and whistles and quickly had me set up and on my way. It was the best experience I ever had buying a car. He also gave me his contact information in case i had more questions

Review №6

2024-06-12 23:27:42

Friendly and professional, and they got the job done quickly and efficiently. The waiting area was clean and comfortable, making the whole process stress-free. Plus, the price was very reasonable. Make sure to check your mail or email for any coupons.

Review №7

2024-04-29 21:25:35

Toyota Escondido, my very first time at that location. Love how we were approached at quickly right as we got there. Adrian was so patient and helpful with us. Love how he was very transparent with us from beginning to end. It’s quit a bigger location than the others I’ve been at. Juan was also attentive and awesome and answered all our questions when we were processing the paperwork. Will be sending family and friends their way!

Review №8

2024-05-21 08:34:13

It is easy to make an appointment. Staff are friendly. They are pretty good at keeping in touch in regards to the statis of your car. They offer Lift if you are within 10 miles which is nice. Mornings can be busy dropping off a vehicle. You may be standing around a bit but when they get to you, it moves pretty fast. Never had any issues with the work they have done.

Review №9

2024-05-09 02:16:09

The service advisor I had went above and beyond to lay out different options available for Prius repair in this difficult economy. The tech did a great job with repair and cashiers were quick and efficient though they could be a bit friendlier when accepting large payments from customers. All and all 5 stars would highly recommend.

Review №10

2023-06-10 23:38:34

I came here for maintenance. They are usually super busy, and today was no exception, but their service was very professional. The service person gave me a clear estimation about the waiting time when he took my car, and the tech finished the job within the estimation. When I picked up my car, the tech explained what they did on my car and what I should do next. It was a good experience. Also, they have a very cool 1972 Toyota in the lobby, which I took a lot of pictures. It is such a beautiful car.

Review №11

2024-05-15 00:35:37

Haven’t been impressed with most service advisors at Toyota Escondido and they regularly move in and out. This one was definitely my favorite. He listened and accomplished all I asked including the car wash! Car looked great. Thanks Essa!

Review №12

2024-04-27 15:52:24

Hands down the best dealership in San Diego! From the moment I walked in, I was greeted by the friendliest staff who made me feel like a valued customer. The lounge area is spacious and comfortable, with plenty of seats for everyone. It felt more like a cozy living room than a dealership waiting area. The attention to detail and dedication to customer satisfaction at this dealership are unmatched. If youre looking for a top-notch car buying experience, look no further!

Review №13

2024-03-09 22:14:02

We just leased a new Camry from Toyota Escondido. Firstly love the car. Smooth ride, very responsive, quiet and very comfortable. Perfect for us seniors. Also very happy with dealership. I have purchased quite a few cars over the years and hated the process every time . But these guys were the best. They were honest, up front, treated me with respect, and made me very comfortable. Would highly recommend both the car and the dealership.

Review №14

2024-03-29 03:31:06

A big thank you to Steve!!! Steve’s initial response to my inquiry was quick and polite. He invited me in for a test drive in the evening after work, as it worked best for my schedule. During the test drive, he displayed a great deal of knowledge about the new 2024 Prius regarding its very appealing safety features. Steve was kind, collected, and well versed. During the buying process, he did a great job working with my needs and I left that night in a beautiful new Toyota! Loving it more and more each day. Thanks again Steve. The team is lucky to have you.

Review №15

2024-05-31 02:30:32

I have purchased 8 Toyota vehicles in the past 20 years and have always received excellent customer service, but when I bought from Toyota Escondido, my salesman Alex D Lopez went above and beyond. He was very knowledgeable and extremely patient with me. When I purchase again, I’ll be going directly to him.

Review №16

2024-05-02 01:05:58

Disappointed in the cost that we paid for a simple oil change and tire rotation! It would be helpful if you made customers aware of the service cost BEFORE the service is completed. Also, the fact that the labor on paperwork was less that an hour but our car was there for 5 hours seems a bit silly as well. Overall, disappointed and expected more for service.

Review №17

2024-05-31 23:58:07

Place is always SUPER BUSY. Like crazy. But they check you in as quickly as they can, and its a nice waiting area. The service staff are professional and helpful. I was confused about a recomended service and they immediately called me to make sure I understood what the online docs were telling me. Well probably always own a Toyota, well only buy from here, and well only service it here.

Review №18

2023-09-14 22:14:08

Came here to buy some toyota accessories and the. Customer service here is great !Environment is also greatYou gotta check out the old toyota in the showroom. i wont spoil it with photosBut check out my GR Corolla Circuit EditionTo be honest, I came down here for the photo shoots .This car looks amazing and drives better than i could have imagined. I like stopping by to pick up parts and fluids here.

Review №19

2024-06-12 22:59:43

Took my vehicle in for service early at 7:15 AM. Only took 5 plus minutes to check in at the outside pull up station and then my service representative met me at my vehicle to finish check in. I stayed at the dealership to wait for service to be completed. Inside are couches and chairs to sit. You can also sit and wait outside along the entrance to the building under umbrellas with tables. Inside is a coffee station where you can also get only hot water if you would like to enjoy the assortment of teas available. When service was completed paid at the check out desk then was directed to my Service Representative. He went over the service, status of the vehicle, and also any upcoming recommended service coming up down the road. Have been servicing my vehicle for many years at Toyota Escondido and customer service and vehicle maintenance is always top notch.

Review №20

2024-04-09 19:50:08

Booked my appointment online. My car was checked in with the service department as soon as I arrived. Within 10 min I was waiting for ride to take me home (provided by the dealer). In addition to the 100k service, my 14 year old FJ needed new tires, brakes, an antenna and other checks. It was all done within 24 hours. Amazing

Review №21

2024-06-15 18:49:04

I brought in my 2016 Tacoma to Toyota of Escondido to get an issue repaired. I was feeling low as I was driving to the service lane, anticipating that the repair would be expensive. But then, the service advisor told me the issue was covered by a recall and the repair would be free. It was a great feeling hearing the advisor tell me the repair would not cost anything. “Thank you Toyota of Escondido for being honest and for the best service.” 😀

Review №22

2024-03-18 17:16:20

Just bought a 2024 Corolla hybrid SEToyota Escondido, loved how Sergio in financeWas fast and professional with all the paperwork used Toyota Financial for the loanIn and out so fast loved it

Review №23

2024-05-07 18:08:21

2 hour with appointment wait for minor pre paid oil change service seems long to me.From service department :Critical alert needs immediate attention for putting a spray and pads on my battery terminals. Vehicle has a new battery with no corrosion.☹️The personnel is very nice.

Review №24

2024-03-29 15:34:29

Our service tech Chris was very curious and informative about how the service of our vehicle was going to be handled and the work on our vehicle was completed in less than two days when he said that it might take longer. My wife and I were very happy with the service we received. Thank you Chris sincerely appreciated Chuck and Tina

Review №25

2024-05-29 22:14:36

Service advisor Manny was helpful, courteous, knowledgeable. Positive experience with all customer service staff. Nice, comfortable waiting area. Costs, however, very high vs other service providers.

Review №26

2024-05-11 23:36:31

Awesome service. The employees are really nice and respectful. They took care of my car quickly even though I didnt have an appointment.

Review №27

2024-03-31 00:00:31

My experience at Toyota of Escondido was amazing! Got a same-day appointment on a Saturday, and Mae was super helpful and friendly. They even got me an Uber ride home while they worked on my car, and picked me up for me to get my car, which was a lifesaver with my toddler. And to top it off, they helped with my sons car seat, going the extra mile. Definitely coming back here for all my car needs!

Review №28

2024-06-07 02:50:32

The auto service is a seamlessly pleasant experience from drop off to pick up. The waiting room is comfortable and the complimentary coffee is a nice touch. Customer service is stellar. I could not ask for more.

Review №29

2024-03-01 19:40:13

My experience at Toyota of Escondido was very pleasant overall. But most importantly, my experience with my Service Advisor, John, was EXCELLENT. His kind demeanor, attention to detail, and overall professionalism was exceptional. Having to take time out of your day to take your car in for service is not something most people enjoy. However, John actually helped get my day started with a smile on my face. Best service experience ever! THANKS!

Review №30

2024-05-21 19:40:14

Excellent service as always. Am moving out of town and will truly miss my service rep Mr. Kelly. He has never failed to provide the best service I could ever ask for . Thank You All at Toyota of Escondido.

Review №31

2024-06-12 16:36:46

Love Toyota of Escondido!Best experience best vehicles!You will be glad you came here!Drove out in my new hybrid and have been happy ever since! Great Escondido teamwork. Thank you Toyota.

Review №32

2024-06-12 18:54:26

Took my Corolla Hybrid here for the first service. Long lines are expected, its Toyota. It does look like the service dept has everything handled. What I really like is the Lift service and the simple way of just calling a number. Great job Toyota Escondido!

Review №33

2024-03-12 01:50:16

Great help! Definitely coming back. Friendly, patient and so helpful. Got a free Lyft ride to and from home when I dropped off my car which was so convenient for my busy day! Thank you so much. Please do not stop having a great service here.

Review №34

2024-04-06 13:17:15

Escondido Toyota lucky to have Javier Zazueta. He is knowledge, professional, very nice and helpful. I don’t know anything about mechanics, He explained things well, what important need to get done and what can wait so I can understand. He stay late so I can get my car back on the same day. He also help find some discount for us, I recommend him when you come to this location!

Review №35

2024-03-08 22:26:48

Juan Garcia is a very helpful and knowledgeable manager at this location. I just wish the prices weren’t so high. Nonetheless, he was very attentive, professional and accommodating. Got to the bottom of the issues at hand and was quick to respond and offer solutions regarding my Toyota. 4 star rating is only regarding the pricing, besides that everything went well and I’m very happy !

Review №36

2024-06-07 01:29:20

I just moved from central SD to Escondido so I chose Toyota Esco. to take care of the maintenance on my Camry. I was so pleased with the service, promptness and politeness of the staff who took care of me. The only thing I would love to see is a touch more enthusiasm and joy in the staff. Those tiny little moments of eye-contact with a smile or a “welcome!” or “thank you! Have an amazing day, drive safely!” really make all the difference for me when choosing the businesses with whom I will spend my money loyally, long term. The one gentleman who stood out and treated me this way was the tire specialist, Gerardo Rincon Mata. Thanks, Gerardo!I will be back!

Review №37

2024-02-10 21:31:26

I dropped my car off around 10:00 which was when I made my appointment. Got lost a little bit but with asking for help once, I was directed right where I needed to be. I was helped by Christopher who was extremely nice and personable who then gave me a call when my car was ready and I picked it up immediately with no struggle. I asked a few questions about maintenance I was told I needed, he answered very truthfully and told me the best times to come in to maintain good care of my car while still not spending an unnecessary amount of money!

Review №38

2024-05-13 02:36:02

I arrived to my appointment on time but there was a line of cars already waiting for service so I had to wait a bit for my turn. The attendant was friendly and prompt and addressed my concerns. The service took a little longer than expected but everything was taken care of as discussed.

Review №39

2024-06-04 04:02:11

There’s a reason we keep coming back to Toyota of Escondido and it’s because we always get treated like family. Big shout out to Jesus for once again helping us get the car we have been wanting. This is our 4th purchase with him and he always delivers and makes the process easy and smooth for us.I was able to get my dream car and me and my husband can’t thank him enough. We will continue being a forever customer to Toyota Of Escondido. Thank you once again to Jesus Veyna and the whole team!

Review №40

2024-01-21 23:24:04

Ericas service was friendly and extremely helpful. She communicated every detail clearly every step of the way. She did every possible to make sure my car was taken care of and dealt with the insurance company relentlessly. I felt my car was in capable, careful hands with the service team. Excellent experience over all.

Review №41

2024-03-28 01:50:52

Took great care of my vehicle AND offered cold water bottles while waiting. Completed work in a timely manner and this was without an appointment on a Monday morning. Great service!

Review №42

2024-04-15 19:28:52

I recently visited the Toyota of Escondido for an oil change. The staff (Manny) was helpful, and got to work on my car right away. I did not wait too long to get my car back. Overall, a great experience! Highly recommend.

Review №43

2024-06-10 23:53:08

I arrived at Toyota service in Escondido very frustrated by a light that came on on the dashboard of my car. Essa immediately helped me and told me that the light that was on was a tire that may have been damaged. He was very kind and helpful. I thank him. very much for your help. They changed the tire on my car and now my car is very good and Essa also helped me with that, thank you

Review №44

2024-06-13 22:57:20

Javier Z is always friendly and professional. Appreciate his consistent communication and the knowledgeable updates he provided about my vehicle. Fantastic service, as always!

Review №45

2024-03-03 01:22:24

We built the car on the Toyota website and were contacted by Sean Skinner from Toyota in Escondido. From all the reps we spoke to at other dealers, Sean was not into haggling he straight out gave us the best deal from 7 other dealers. It was a pleasure doing business with Sean, whose not your typical car sales rep. It was smooth and painless. We were passed onto Julio, who’s been working at this location for over 15 years in the finance department once we decided on the car. He was the first who didn’t try to pressure us into buying what was not needed, but gave us the options to choose, instead of sneak in costs that others have tried in the past. We really appreciate their honesty, integrity and respect for the customer. Without hesitation we recommend these men to family and friends. Thank you both!

Review №46

2024-05-22 00:53:27

Dear Toyota Corporate,I am writing to express my deep concern about a recent service experience at your Dealership. My wife brought in our 2022 Camry, which is still under warranty, due to a warning light indicating oil level low. Despite verifying that the oil level was actually full, the service department presented an alarming assessment.They claimed that the issue was caused by the previous oil change at a non-Toyota establishment, specifically accusing the use of wrong oil by Valvoline. They asserted that this voided the warranty and proceeded to charge $500 for an unnecessary oil drain and flush, keeping the car for a concerning 6 hours.Furthermore, despite the service, the warning light persisted. The dealership then advised bringing the car back for further troubleshooting, causing significant inconvenience and wasted time.Upon closer inspection at home, it became evident that the issue was a frayed wire harness connection to the oil level sensor - a readily apparent problem no qualified mechanic should miss. This experience raises serious concerns about:Misdiagnosis: The initial accusation regarding the cause of the issue appears inaccurate and misleading.Exorbitant Charges: The $500 charge for an unnecessary service is highly concerning plus the $500 that needed to be spent to have it fixed at the outside mechanic, especially considering the warranty coverage on the vehicle. Additionally telling my wife that the vehicle had no mechanical issues and was safe to drive when she left.Time Wasted: The unnecessary service and extended wait time caused significant inconvenience and disruption.Lack of Transparency: The service departments initial explanation lacked transparency and raised unnecessary worry about warranty coverage.This experience does not reflect the high standards expected from Toyota dealerships. I urge you to investigate this matter thoroughly and take appropriate action to ensure similar incidents do not occur in the future. Additionally, I request a swift and fair resolution regarding the unnecessary charges and wasted time.Thank you for your time and attention to this matter.Sincerely,KyleEdit: Corporate reached out to resolve the problem. The review was updated to reflect a good job on their part.

Review №47

2024-04-04 22:32:43

Needs a lot of work here, took a long time for what was done . Staff was nice . Oil stains on my fenders/ hood and door handles inside of truck every time .

Review №48

2024-05-16 22:28:17

Best Toyota dealer ever! Great deal and top service. Joaquin is the best sales representative. Highly recommended if you would like to get a new Toyota!

Review №49

2024-06-12 13:35:42

Spent almost $200 to get tire sensors programmed. They could not program them and wanted additional $500 to diagnose further.When I spoke to the service Manager about the fact that my problem was not resolved and it still cost me money and why so much money when at Costco they tried to do exactly the same thing and took them 10 minutes to conclude they could not. The response was we charge for the hour regardless of how much time it takes.If your car is not under warranty, stay away from this dealership. They will make you spend money needlessly. They don’t think through before charging you money wehether they can solve your problem or not.I will definitely be staying away from this place.

Review №50

2024-05-04 21:32:14

Toyota Escondido is the best! Faster service and shorter waiting time. I am new to this location and it was the best decision ever! Great lounge and Jose is the best! Very transparent and excellent service! Thanks so much!

Review №51

2024-03-27 18:19:41

I am SO lucky y’all were just a few miles away when I was about to leave for my 750 mile road trip home and I discovered that my tire was flat with an unpatchable nail puncture. I arrived worried and antsy- just wanting to get safely on the road. Andrew Upton was so helpful, courteous, and sympathetic! He got my car in, diagnosed and put me back on the road in about an hour! Couldn’t have been more relieved and grateful for the service from Andrew and the rest of the unnamed magicians there. And PS thanks for the delicious hot cocoa!!

Review №52

2024-04-05 03:18:51

Really happy with the service I received when I went in for maintenance. Essa Melendez was professional, polite, friendly, and insightful. Everything was explained and all of my concerns and questions were addressed/answered.

Review №53

2024-05-11 16:36:34

Quick service. Pat Kelly has always taken care of my cars in a respectful manner. Great for new cars, haven’t taken one in that’s not under warranty yet

Review №54

2024-06-07 18:49:08

I bought a pre-owned car from here and their service was incredible. I was helped by Jesus Veyna and Shawn Hemstra who were both very polite, transparent, and responsive during the process. They were very accommodating and made the purchase of my car extremely easy, I could not be happier with my new vehicle!

Review №55

2024-06-18 20:50:03

Did well. Appreciated Andrew(?) or service person that helped me have a video of the screw that got removed which showed I was going to have s flat tire soon. Good job!!

Review №56

2024-05-30 18:20:46

Very positive experience, greeted by Alex de Casas who explained everything and walked me to the lounge for my brief wait. Almost before I enjoyed my fresh cup of coffee, I was notified my car was ready. I will go back again definitely,

Review №57

2024-05-01 21:00:08

I bought my Tacoma here and i always come back!! They are all awesome 😎👍 great place!! And I like the coffee while you wait!! I think I want one of those big coffee makers for home!!! Haha! Thanks everyone!!! Cya soon!! For my maintenance check up!!

Review №58

2024-04-30 00:19:32

Dropped off my car at 8am. My trucks service was done at 1030. Nobody took the time to call me to tell me my truck was ready. I called for an update at 4, because they said it would take most of the day. I got nothing but excuses instead of apologies.

Review №59

2024-05-14 22:50:20

Essa was friendly and professional. He explained what my car needed and what was just recommended. He gave good advice. Overall a great experience!

Review №60

2024-06-06 23:58:25

Jose Anguiano was excellent at customer service. He answered all of my questions, and got my car out in a timely matter with all of my issues solved. Promote him to full manager now!!

Review №61

2024-04-24 22:22:35

Since arrival, advisers and technicians were ready to take care of you and your vehicle. Arrived on time to my appointment and I received my car back in an hour and also they washed it too. Place very clean, with wi-fi and coffee too.

Review №62

2024-02-19 21:35:08

Alex Decasas was my service advisor and I couldnt be happier with the customer service experience I received. He was very informative and patient with me and the questions I had about the estimated work proposed. Will definitely recommend him to my family and friends.

Review №63

2024-06-09 23:49:54

We had an appointment for basic Toyota Care service at 3pm, and were told it would be 15-30 mins since we didn’t need an oil change. At 3:45 a call comes in, while we’re waiting inside. They didn’t get our keys. The guy tried to tell us that it was an iPad photo issue or something, but then said “well I told you to space your keys inside the car.” I assure you he did not, and even still… 45 mins is a long time for him to figure that out.Super ridiculous. We had heard awful things about these guys and their lack of courtesy, and should’ve listened. We won’t be back.

Review №64

2024-04-01 19:32:35

We used to bring our old Toyota here back in 2012, recently we decided to buy a brand new four runner, and we just had our first service with them too, I don’t have enough words neither enough stars to rate their service, Toyota Escondido and their employees always go above and beyond.Thank you for always make us feel special by providing excellent service.

Review №65

2024-05-22 02:53:12

First time and was amazed at the efficiency and service. Super friendly and helpful staff including lady who scheduled my appointment and especially McKinnley who covered my check in and retrieval.

Review №66

2024-04-22 23:04:34

Great customer service from McKinley. I just wish that the speed of service for a person to get to me while I wait I. The long line of cars would be faster. Also wish the dealership would run the cars through the car wash when we pay for a service.

Review №67

2024-04-29 20:44:30

Lorenzo Maldonado and Kevin Barba were amazing when ordering the car and going over the specs. I understand the availability of the grand highlander platinum and the waiting times to get our desired trim and colors, but Lorenzo got to work and got our car fast from the factory directly to us. Lorenzo and Kevin also worked to get us different financing options.In less than a couple hours we were driving home with our new grand highlander.Again Lorenzo and Kevin made my experience flawless and just for that I give it 5 stars.

Review №68

2024-03-23 19:48:48

Overall, the service was good and the service staff was friendly. However, they would not honor a coupon that had been mailed to me. I forgot it at home so had my husband text it to me and they said they had to have a physical copy. We are regular customers at this location and it is frustrating they would not honor a coupon they had mailed to me. They said I could get a refund if I brought the physical coupon in We specifically drive out of our way to go to Escondido Toyota instead of Poway because we like the service department better, so that means 40 minutes driving home and back to get the price they offered to me via mail. The cashier I dealt with, would not even consider accepting the photo as proof. Overall a very frustrating experience after waiting 2 1/2 hours for pretty basic service when I had an appointment.

Review №69

2024-06-08 22:41:04

The team at Toyota Escondido is great! My service agent Andrew Upton was great today and explained everything! Special thanks to John Suckling for always going above and beyond!

Review №70

2024-04-26 00:28:54

Juan was amazing. He made sure I was helped out and explained in detail the service that my car was going to receive. He also made me feel welcome and made sure I had a ride back to my job. Thank you.

Review №71

2024-06-01 00:55:22

So.. I ended up selling a F-150 because Ford service and warranty was terrible. Bought a Tundra here only because the customer service reviews were stellar.. Toyota of Escondido doesnt disappoint. Brought my truck in to fix a problem another mechanic couldnt solve. Truck is fixed and better than ever. Thanks Toyota of Escondido!

Review №72

2024-06-14 22:40:49

I was delighted to be able to use their coupon that came in the mail for my oil change, which was about 1/2 price.Also I’m very grateful for the complimentary rides to & fro with Lyft.

Review №73

2024-02-05 18:21:26

Very kind personnel, quick to service. Was done a lot faster than expected.Alex De Casillas was very helpful and sweet. I always get nervous having to do anything with cars as I am an alien to the mechanic world but coming here makes the experience easy and comfortable.

Review №74

2024-05-08 01:40:47

My service advisor Patrick was great! I keep taking my car here for service because they do a great job and have competitive rates for overall cost of service.

Review №75

2024-05-15 19:35:20

Earlier is definitely better! I scheduled a 09.15 appointment on May 9 to get my 2014 Prius a smog check. Arrived early, at 08.30. Juan Garcia promised me a 90 minute turnaround. They were finished by 09.15.Five star service; thank you much Juan and the rest of the service crew!!Art Nicolaysen, posting from my gmail account

Review №76

2024-03-03 02:05:59

Thank you for the service to our Corolla today 3/2/24. Essa did a wonderful job of explaining the details of our vehicle service. Also appreciate not be charged for work that did not need to happen as Essa said the diagnostic codes had no bad signs. Thanks Essa and Francisco.**i just wish the vehicle would have been washed as a courtesy.

Review №77

2024-06-13 00:56:38

Came in for an oil change and would like to recognize Juan Garcia, he took great care of me and had me out within an hour. Awesome service…Thank You Juan Garcia

Review №78

2024-03-06 16:51:13

Don’t do business with Will from the new car department unless you want to get your hopes up and crushed .Aug of 2023, I came in wanting to trade in my suv for a 2023 Toyota Highlander . They didn’t have any in stock so Will suggested I place an order . So I did and put down $500 to reserve one . He told me it will take 2-3 months for production to finish . I patiently waited . 3 months later and still no car . I texted Will for any updates and he ignores me . I text him back that I no longer want the car and he responds he will get it processed that day . One month later and still no refund so I text him back and he says he will take care of it first thing in the morning . Another month goes by it’s February and still no refund . At that time, I was already fed up and impatient and just wanted to move on from this whole ordeal so I decided to email his upper management. I told her the situation and lo and behold, I immediately got my refund . I don’t know what was up with Will if he was just messing with me but that’s not cool . I would not recommend him at all . You’re better off with other salesmen.

Review №79

2024-05-01 03:40:04

My salesman Pedro Bernon was very laid back, easy going and was easy to communicate with. He made the buying experience effortless and enjoyable. He even went along with tricking my spouse about the deal fallen through lol. It was an awesome buying experience.

Review №80

2024-05-15 19:35:33

I was scheduled for my 5,000 appointment today and while I was waiting received a text from my neighbor. The workers couldnt replace the backyard fence because they were being bothered by my pets. Juan was great at getting me rescheduled for tomorrow. Thanks Juan you made my neighbors and the workers very happy. (FYI the pets are 2 turkeys)

Review №81

2024-05-06 17:24:46

I’ve tried to make several purchases with this location throughout the years but I always end up going to Toyota of Carlsbad to make my purchases instead. Save your time and just go to Toyota of Carlsbad. Most recently I tried to purchase my Tacoma lease at this location since it’s closer but they were set on the interest rate of 8.99% because they pulled the lower credit score for me and they wouldn’t include gap. The financial guy kept saying I could just refinance with my bank in the future for a lower interest rate, when I double checked with my bank they confirmed that wouldn’t be allowed. Im happy I went to Carlsbad they did give me a lower interest rate and pulled a higher credit score for me, also without even asking they automatically included gap. It saved me thousands on overall interest rate.

Review №82

2024-03-20 20:05:56

The staff was professional and courteous.When I declined a service I could do at home they went ahead and did it for me anyway.Their attention to customer satisfaction is second to none.

Review №83

2024-04-05 16:39:08

Great customer service! The rep who assisted me provided excellent service, going above and beyond to make sure I was satisfied. He reached out to my warranty service and found out that the services I received were covered. This is the only place I take my RAV4 to for service.

Review №84

2024-05-03 06:05:02

Very good customer service. Any issue or concern is addressed. Chris, my service advisor did a great job. I would highly recommend Toyota of Escondido to anyone. Thank you.

Review №85

2024-04-16 00:35:54

I was expecting the 25k service to take at least an hour and a half! But I arrived at 8:50 and was done by 9:28!!! Great service. Jose was knowledgeable & informative and I plan to extend my Toyota Care package.

Review №86

2024-02-03 21:38:26

I came in to get an oil change and I was helped out by Chris Sullivan. He met with me very quickly and made the whole process really easy for me. I went in early and my car was ready before noon. I’ll definitely be looking out for Chris the next time I come through. Thank you!

Review №87

2024-04-05 22:41:40

I was there far longer than I thought and unprepared with food. Protein type snakes to buy would be good. I also forgot to ask for coupon and senior citizen discounts. Employee were very courteous.

Review №88

2024-04-04 21:45:12

Andrew was informative and was careful to explain services needed. Noting was done without my ok. I was given the cost of each service so there were no surprises. I felt very confident on the work that was done.

Review №89

2023-07-09 19:24:41

Toyota of Escondido went above and beyond to help me purchase my dream car. Pedro in sales made my experience with the dealership a delight with his professional and personable customer service. He made sure all of my concerns were addressed and taken care of. Mikinney is services took great care of my vehicle, he kept me informed along the way and answered all my questions. I would recommend Toyota of Escondido to any friend or family member.

Review №90

2024-03-21 15:13:51

I have never left a bad review for a business in my life but my most recent experience with Toyota of Escondido has moved me to do so. To say my experiences at this dealership have always been frustrating is to put it mildly. Over the course of my service contract for my Toyota Prius I had many problems that were not addressed. For example, the radio in my brand new car kept freezing and they were not able to fix it for 5 years when they finally got a software update. During this whole time, there was no real effort made to solve the problem. My frustration was brushed aside. I had another issue where I was being told I had to pay out of pocket even though it was under warranty. It took many hours of phone calls with several different people for them to finally tell me they made a mistake, and I had an extended warranty. Finally, the day before my warranty expired I appealed to them one last time to get my check engine light off which has been on since an accident I had years ago. They weren’t able to diagnose the problem (said it was “hit or miss” and could take days of driving it for the issue to appear) so I’ve been driving with the light on for years now because they assured me it was a computer glitch. Yesterday I finally went in because my car won’t pass smog with it on and I was treated so patronizingly by my service person Tony. He was very rude and condescending and kept talking over me. Miraculously, the reason for the check engine light was diagnosed immediately as a bad hybrid battery that would cost about $3,600 to replace. I felt that they should give me a deep discount on this price since they didn’t diagnose it before my warranty expired, but again I was treated as if this was ridiculous. Instead I was given a 15% discount on the $189 fee to diagnose my car with a problem that they were unable to diagnose when it I was under warranty. My last car was bought through Poway Honda, and during the 10 years I had it serviced there I was always happy and treated so well. This was quite a shock to do business with Toyota Escondido.

Review №91

2024-04-08 18:56:46

If I could give Toyota of Escondido zero stars, I would. Our experience with this dealership has been an absolute nightmare, and I wouldnt wish it on my worst enemy.We purchased a 2021 Toyota Highlander from them, thinking we were investing in quality and reliability. What we got instead was a lemon that has become a constant source of stress and frustration.Every three months, like clockwork, we find ourselves stranded with a dead battery. Its become a routine to call AAA for a jumpstart and battery replacement. This is not what anyone expects when buying a brand-new car.Weve taken the Highlander back to Toyota of Escondido ten times now, hoping for some assistance or at least an acknowledgment of the issue. But each time, weve been met with nothing but excuses and a refusal to take any responsibility.Their customer service is shockingly poor. They brush off our concerns, suggesting it must be something were doing wrong or that were not driving the car correctly. Really? Is that the best they can offer?Its clear that once theyve made the sale, Toyota of Escondido couldnt care less about the customer experience. Were stuck with a lemon of a car, facing constant inconveniences and expenses.Save yourself the headache and avoid Toyota of Escondido at all costs. They sell faulty cars and wash their hands of any responsibility once you drive off the lot. Do yourself a favor and take your business elsewhere. Your wallet and sanity will thank you.

Review №92

2024-04-27 00:36:58

Great service, my service manager Mae was excellent, kept me informed. The dealership has quick and easy Lyft service to and from. And most importantly, they provided services on my vehicle I actually needed and no more. Thanks Toyota of Escondido!

Review №93

2024-05-25 21:35:16

My Service Advisor John Suckling got me in quickly, on an overwhelmingly busy Memorial Day weekend. Mr. Suckling is very knowledgeable, explained every detail and got me back on the road quite impressively.

Review №94

2024-02-10 15:58:05

Check in/checkout was a breeze. They serviced my vehicle quickly and the electronic delivery of recommended service was great. One of the best service transactions I’ve had with any dealership. Thanks to Christopher Sullivan for his great customer service!

Review №95

2024-02-15 18:01:54

Prompt service! I love their text message updates/recommendations. Never feel like I’m being forced to have more work done on my vehicle. Manny was kind and informative from the get go. Thank you!

Review №96

2024-06-19 01:38:11

Was a quick visit. The reception from the worker who helped were all efficient and helpful. Really excellent experience

Review №97

2021-12-14 15:30:25

We were on the used car lot looking for something for our son. We found a great deal online and headed over there. There was zero pressure, the pricing was straight forward, we were able to obtain a Costco discount and even better its Toyota days one of the rare super low interest rates of less than one percent..Luis was our salesman and he was great. Honest, knowledgeable, nice and very thorough. He even made the big bow available so that I could take a picture to surprise my son. The Finance department was a breeze. He made sure that we understood all of the terms he was fast and efficient. This entire deal took an hour including the test drive.So if youre looking for a certified pre-owned Toyota, I would definitely recommend Toyota of Escondido.

Review №98

2024-04-13 01:38:47

Exceptional customer service experience!! Chris Marino is a true professional with an excellent understanding of Toyota’s automobile models and features. We were continually asked by Chris and the rest of the Toyota of Escondido Team, if we had any questions and/or if there was anything they could do for us!! We felt very well taken care and did not feel any pressure for a purchase by Chris or any of the others on the Toyota of Escondido Sales Team!! This all made for a wonderful buying experience for us in making a comfortable, confident and very price competitive purchase of a 2023 Toyota Highlander Hybrid Platinum AWD for our family. Don & Kim McNamara

Review №99

2024-05-17 00:09:40

Chris Rodriguez showed professionalism, at the same time truly cared for his customer from start to finish. Bravo Zulu Chris, keep up the good customer relations.

Review №100

2024-05-31 01:10:57

Not satisfied. First of all, $103 for an oil change seems way too expensive. Second of all the advisor that took my vehicle told me that the car would be run through the carwash. When I picked it up, the car was not washed. For $103, the minimum that they could’ve done is run it through the carwash.

Review №101

2024-06-05 23:58:06

I had a very pleasant experience at Toyota of Escondido Pat. My service advisor was very nice and very polite, outstanding service. Thank you very much. Anthony was very helpful and very professional. I enjoy going to Escondido Toyota because everyone there is so nice.

Review №102

2024-02-24 16:07:48

Shane from Wholesale part associate was super helpful and nice. I would recommend him anytime to anyone because he made the process so much more faster and easier! Thanks Shane!!

Review №103

2024-04-27 18:44:37

McKinley Steine was very courteous. When I asked about having my car washed he had it done with no problem. Service was fine

Review №104

2024-01-31 23:00:38

Recently purchased a vehicle through Toyota of Escondido. There were some large items that were broken on the van Toyota replaced these items free of charge. Even gave me a rental van. What a team! Everyone I encountered had a positive attitude and made my experience pleasant. Overall would definitely recommend.

Review №105

2024-06-16 01:00:01

Service advisor, Andrew, was really exceptional. Prompt, communicative, personable, patient, funny, and honest. Toyotas lucky to have a serviceman of his caliber. Hes a credit to Toyota.

Review №106

2024-04-02 18:50:29

Juan Garcia was super helpful in walking me through the services my car needed. Appreciate his efforts and everyone at Toyota Escondido was great. Always a great experience.

Review №107

2024-06-15 01:22:15

Great service . Trust ‘em always . Jose Anguiano always very professional. I’ve been coming to Toyota of Escondido since I bought my car . . They are always very efficiently. .

Review №108

2024-05-23 16:30:37

On two separate occasions upon leaving the service department after scheduled maintenance to my 2019 Toyota Highlander I had two serious issues occur. The first was on April 9, 2023, where the air conditioning stopped working. When I got home my fiancée looked under the hood at the A/C compressor and he noticed that the bolt that holds the compressor drive pulley on was missing thereby making the a/c inoperable.The second issue occurred on May 22, 2024, when my glove box door fell onto my passenger’s legs while I was driving on the freeway right after the maintenance service. I had to pull off of the freeway in order to fix the issue. The whole glove box door was lying on the floor, grease marks and all.The kicker is, Toyota of Escondido texts me to ask how my visit went, after each visit, I explain the issues only to never get a response.

Review №109

2024-04-22 23:28:18

The checking is efficient and fast. The staff are friendly and communicative. They even offer a complimentary Lyft rides so I don’t have to wait there for the maintenance service

Review №110

2024-02-18 22:47:26

Ive been taking my 2013 Toyota Tundra here for service since I bought it new. They have done a really good job performing all of the recommended maintenance. Andrew is a very friendly and knowledgeable service advisor. I plan on continuing to take my Tundra here until the time comes to sell. I recommend having your Toyota serviced at Toyota of Escondido.

Review №111

2024-03-17 00:52:24

Its unfortunate, after giving a company 10 years of business, I was rewarded with deceit and dishonesty; thats what I experienced at another dealership.But, so far, my experience at Toyota of Escondido has been more than satisfactory (its my 3rd visit). And, I anticipate returning for future services (possibly all...its up to them).

Review №112

2024-04-26 00:21:06

John Suckling went above and beyond and I’ll make sure to call him directly next time I need anything.

Review №113

2024-05-30 17:12:43

Great Staff, very friendly and kind. They worked with me on getting a new truck and helped me with a smooth transaction. Thank you!!

Review №114

2024-03-17 01:43:07

Extremely disappointed with my experience at Toyota Escondido. I purchased a used car less than a year ago, expecting reliability and peace of mind. However, it has been nothing but constant problems since then. Within a short span of period, Ive had to shell out money for a new 12v battery and a tire replacement, totaling over $1000 in unexpected expenses. Despite being assured of quality, the cars performance has been far from satisfactory, and the lack of coverage from insurance for essential repairs adds insult to injury. The dealerships promises of trustworthiness and quality workmanship have fallen flat, leaving me with a sense of frustration and betrayal. A vehicle should not be giving me this much trouble. I urge potential customers to exercise caution when dealing with Toyota Escondido, as my experience has been nothing short of disappointing and financially draining.

Review №115

2024-06-12 20:36:32

Friendly, helpful, professional and knowledgeable about services and options. Service was practical, transparent and quick. They even worked with me to save some costs.

Review №116

2024-02-10 21:51:16

We went to this location in order to receive the second key fob for our Prius Prime, purchased a couple of months ago.When we arrived, we discovered that McKinley would be our service writer.I am giving this location 5 stars because not only was McKinley kind, gracious, and professional but also because he was discreetly sensitive to the fact that I am low vision and needed some assistance in navigating the property.In short, we found him to be a very nice person and a true gentleman.Mark

Review №117

2024-05-26 19:22:19

Oh my goodness! I had the best experience with Toyota Escondido. Sal and Maracel were accommodating, attentive and offered incredible customer service!

Review №118

2024-02-23 05:29:49

Only reason I’m being generous and leaving 2 stars is because when I requested a video before I made a 30 minute drive to see the vehicle it was done in a timely manner of the seller’s convenience. But seeing the car in person you would think it was in a buy here pay here lot and the excuses for the poor condition of the vehicle made it worse. Definitely wasted my time on my drive and when I arrived the salesman unlocked the vehicle and completely disregarded my existence and didn’t even realize I was gone until I was in my car about to drive away.

Review №119

2024-04-13 01:40:28

Very profesional and helpful. Answered every question that I had. My car looks very good. Everyone there was very attentive. Erica was great and she knows her business.

Review №120

2024-06-13 20:53:15

This was a horrible experience. I went in for my 5000 mile check on a brand new Camry and there is a problem with the sunroof. They took 5 hours and couldn’t fix it so I have to bring it back and leave it for a full day. After I left there was a nail in my tire from the guy test driving it over 5 times. This was a the worst experience I’ve dealt with in a long time.

Review №121

2024-03-12 00:32:12

So I went out my wife and I to Toyota of Poway and what an amazing experience we had. This young gentleman was amazing. They gave me 32,000 for my truck and then took off 3000 off the cost of the new RAV4 and I was happy with that. Steve should have done that from Toyota of Escondido. We will never do business again with Toyota of Escondido

Review №122

2024-04-26 18:17:06

The Service Advisor was very easy to work with. He gave me the timing to complete the work up front and it actually took much less time. He gave me a review of the service results when the work was completed but there was not much to review.

Review №123

2024-01-26 22:52:42

I was unhappy with the communication. I was originally told 4 hours. Then ended up leaving my car over night because a part needed to be ordered, was told it should be ready by 10:30 or I’ll be contacted with any changes. I was never contacted then when I went to complain I was ignored. So I will take my business else where

Review №124

2024-06-02 16:16:12

Good communication. Helped me understand everything and were clear on timeframe and costs of repairs and gave me alacarte menu on smaller repairs with easy “yes or no” on each with no pressure.

Review №125

2024-06-19 00:52:18

I was very happy with the excellent service I received from Jose at Toyota. The car mechanics do great work! I I was so worried when I saw the light on the dashboard and I immediately came to Toyota of Escondido because thats what the service book told me to do. Jose told me to sit in the waiting room while he took the card the service department to have it checked out. In about an hour he came back and told me that my tires were low on air. I was so relieved that that was the only problem. Im going to come back and have my car service very soon. Jose did a great job of taking care of me Im very relieved. Hes an excellent representative of Toyota and Im very very happy he was here to help me.

Review №126

2024-03-14 17:40:56

I dropped off my vehicle to have the recall done for my tundra. They had to drop the gas tank and install a part. I was told my vehicle was ready, they pulled it up front. I got in, it smelled of gasoline and the check engine light was on. I went and told the service assistant this and he said he would drive the car around back to see what the problem is. He got in my car in front of me and started to turn the truck around. Immediately gasoline started to gush out from below the car, I yelled for him to stop the car, he stopped the car just in time. I lost about 5 gallons of gas. The technicians came out, tightened a few things and took it back to get serviced. Turns out the tech did not put an o ring seal inside and they fixed it and sent me on my way. This was a scary experience and could have been worse if drove it off the lot and could have lead to some very dangerous situations. The quality control is lacking. They could have been a lawsuit.

Review №127

2024-06-09 18:50:03

Good service experience. Only issue I had was the vehicle not being washed upon delivery and had to ask for it. I believed car washes after a service is included and automatic.

Review №128

2024-06-17 23:04:01

Was greeted by Pat Kelly he got me on my way fast great service even tho I thought it was going to be a regular service but it was much more then I thought but that’s ok I need my car to keep me on the road!

Review №129

2024-03-11 15:35:46

Juan is a great Toyota Service Rep! He was very helpful and did not want to sell me things I did not need. Because of him, I trust the Escondido Toyota dealership with my service.

Review №130

2024-03-10 21:37:07

Juan was very reassuring and on top of things. Didn’t mind doing a little bit of extra work to help me out with future visits to Toyota of Escondido. He’s a good guy and worker.

Review №131

2024-03-02 22:18:00

Patrick was professional and helpful. I did not have an appointment for my Tacoma and it was still serviced then returned in a decent amount of time.

Review №132

2024-04-11 17:58:31

Toyota Escondido continues to deliver excellent service on my Prius that I purchased at another Toyota in San Diego County. It is consistent with that we received when lived in Escondido and had three Toyotas for our family. Friendly, thorough and professional, we have always been pleased with their service.

Review №133

2024-05-06 16:37:48

We have been customers of Escondido Toyota for several years. The attention to the customer is excellent. Every time I take my vehicle in for service, everyone is outstanding. I highly recommend Escondido Toyota!!

Review №134

2024-04-05 01:35:43

Essa was an exceptionally kind service tech who clearly detailed each service my car would receive. I appreciated his thorough listing, the care he showed in helping me, and his service.

Review №135

2024-03-12 19:55:00

Shawn worked with me to get me the payment I was comfortable with in a great car. I was looking to get the hybrid Corolla Se, but got a better deal on the gas Corolla SE. I am happy with my purchase. I will highly recommend Toyota of Escondido.

Review №136

2024-01-05 21:25:35

I bring in my 2022 Corolla about every other month I put a lot of miles on my car. Every time I go in I am greeted with friendly personalities and helpful people! I especially get extra help from Chris Sullivan he always gets me in and out as quick as possible and has even offered to wash my car for me. I have tried many times to go to the Temecula service center which is where I bought my car but they can never get me in. I appreciate that I’m able to make same day appointments at the Escondido location. I look forward to seeing everyone again real soon!

Review №137

2024-02-08 21:05:11

Another awesome service experience at Toyota Escondido. Service advisor John Suckling always takes great care of my service needs. My car was in and out today in 2 hours for an oil change and 4 wheel alignment. They also provide complimentary Lyft rides, if you need a ride within 10 miles of the dealership, which is a great bonus!

Review №138

2023-05-11 04:22:11

I went to the dealership not really knowing what type of car I wanted but I am thankful that Alex Rangel assisted me. He was very patient, attentive, and had a positive attitude. I love my new car and I am very satisfied with the excellent customer service Alex provided. I would definitely recommend my family members and friends to come to this dealership.

Review №139

2024-03-07 14:22:12

The service group did a great job from initial contact to final completion...Javier was my rep and his estimate for my Lexus 400h was accurate at completion. I will return with my wifes Avalon. Thanks

Review №140

2024-03-02 15:17:45

I’ve been bringing my Toyotas to this location since 2009. There are closer dealerships to me, but the Service reviews were, and I think still are, generally better and more consistent than my closer locations.I have friends that utilize a different Toyota service location that has forgotten even cursory checks (like forgetting to put the oil fill cap back). That makes me suspicious of the work that my non-mechanic friends can’t see. I have never had a problem with the quality of work at Toyota of Escondido. I like to think that the technicians have, and adhere to, more robust quality processes and double-checks in place …Ever since my go-to advisors moved on (kudos to Mozie & Victoria), I’ve been looking for a new go-to advisor to work with. I think Jose Anguiano may be the one. Good rapport, friendly, and happy to answer my detailed questions. A really good experience.I’ve noticed that the waiting area has gotten busier in recent years. But there’s always seating. I’d like to see counter/desk accommodations to conveniently crack a laptop open, but other than that, so far, so good!

Review №141

2024-01-03 19:28:26

Everyone seemed competent, polite and answered my questions thoroughly. The only complaint I have is that the management at Toyota Escondido changed its policy regarding completion of paperwork during the pandemic. It now requires customers to run back-and-forth between the payment office and the service manager to review the details of service/inspection findings. This is precarious for customers like me with a bad knee, to have to dodge through rows of waiting cars, and up and down curbs, back-and-forth multiple times. I would like to see a return to the pre-pandemic policy for customers to pick up paperwork and pay for services directly at the service booths, then pick up their car directly from there. It feels like management is trying to make things physically faster/easier for the personnel rather than the customers.🙁

Review №142

2024-05-03 19:00:22

Great customer service. Went above and beyond. Worked with my hectic schedule. Thank you! Will go to Jose as long as he’s there.

Review №143

2024-01-19 19:13:11

Mckinnley’s service was exceptional. Very kind and answered all of my questions. Service was done in a timely manner. I love Toyota and trust them to take care of my vehicle anytime i need to bring it in. Thank you.

Review №144

2023-06-12 13:15:52

Second time at aToyota dealer we wanted to swap out our car and we were in n out in just couple of hrs we were happy with our new purchase, shout-out to Ibzan, Leo and Jason who took care of us. Thanx for your patience, for caring and working fast. We appreciate it! You guys rock!

Review №145

2020-01-11 19:56:47

Went in to get service on my sisters vehicle and the fact that they take non appointments before appointments kinda sucks a bit. We had an appointment at 930 but didnt get helped until 945. As we were waiting for a representative they took in 5 non appointment vehicles. I understand that you guys want the more customers in but I believe that customers with appointments should always be taken car if first. But overall awesome service Heidi did awesome

Review №146

2024-06-14 23:32:29

Essa and his staff were all very professional and went above and beyond to male sure my car issues were fixed. Also their timely text kept me informed about repairs and completion of repairs.

Review №147

2023-12-29 20:50:07

We had an appointment. Made it there on time. Toyota crew was on time, very organized in getting all the cars in. Love bringing my 4RNR there! From Junior checking me in, Gerardo checking my tires to Chris who took over from there; all were awesome and polite! Thank you for making my experience there pleasant!

Review №148

2024-06-23 00:39:19

Best dealer experience for the purchase of a new 2024 4Runner that I could have hoped for. The folks at Toyota of Escondido run a tight ship!

Review №149

2024-02-21 19:16:37

Staff at Toyota Escondido are professional and always do a great job. I did note that office staff used a manual stapler when processing my payment. Automatic staplers are affordable and will prevent injury such as carpal tunnel syndrome..

Review №150

2024-03-21 15:20:36

Had a 5000 mile check up-they were friendly and all, but in the “day”, Toyota would give you back your car with a complementary wash and vacuum. I miss those days and was disappointed. We do spend a lot of money when we purchase our cars.

Review №151

2023-11-15 23:50:57

Took my 4Runner in for its 10,000 mile service. Essentially an oil change, tire rotation and fluid check. Appointment was easy to schedule. Service advisor very good. Service was performed quickly. 5 stars for the advisor and customer service.I had removed my aftermarket skid plate so the technician would not have to mess with it. When I got home, I crawled underneath to prepare to reinstall the skid plate and noticed oil around the top and bottom edges of the filter canister. Not leaking (at least I don’t think so). Just poor attention to detail to not wipe it off after screwing it back on.I expect better from a dealer for such a simple job. 3 stars overall.

Review №152

2024-06-09 21:57:02

My dad took his car for a recall for fuel pump with Mckinley Steine and now his car has trouble starting, he took it twice to get it fixed and they want to charge him 180 dollars even thought the car was fine before they did the recall, think twice before you take your car to Toyota Escondido

Review №153

2023-07-10 20:34:26

Just had my first oil change on my CPO 2021 Toyota Prius. Alex De Camas helped checked me in. It was my first time so it was a bit disorienting with the three lanes and so much going on. I just waited in my car with the AC on until someone approached. I explained a weird squeak issue I was having and was advised to speak with my sales representative. Once I made the call Oscar Marcial had a service appointment setter call me so we could arrange to have the car dropped off and inspected for that issue. The rest of the visit went extremely smooth. The waiting room was full but there were still plenty of seats to relax. Overall a 10/10 experience.

Review №154

2024-04-13 04:10:20

We have driven Toyotas for 20+ years. I had leased a Venza a couple of years ago and met with Alex Lopez and Roberto Cotto after going to multiple Toyota dealerships all over San Diego including poway where I originally purchased my car. We wanted to weigh our options and see what worked best. Alex was so friendly and professional and then Roberto came in and was flawless in his explaination of every detail. Coming from the service industry for many years and rarely receiving good service anymore in the world I was stunned at how seamless the process was. We ended up buying the lease and I’m happy with that because I have taken really good care of the car and I love it. Wanted to recognize these 2 amazing people for providing us with impeccable service. My husband and I both encounter hundreds of people on a weekly basis in our jobs and I will be referring as many people as I can to this Toyota. Thank you!

Review №155

2024-04-16 04:33:00

This is just my first visit back since buying my car but so far they are very helpful and very thorough in solving the problem(s), if any. So far so good. And thank you

Review №156

2023-12-24 01:43:53

I’ve continued taking my 2016 Toyota here for service even after my service package expired. Service is complete and thorough and reliable. I really like the cost estimate of recommended service they provide after initial inspection and before action is taken so you can opt in or out to whatever is suggested before work begins. This time I was helped by McKinley who provided great customer service and was easy to text with directly for updates on my vehicle. Thanks for another great experience!

Review №157

2024-03-27 22:18:07

Good work, but really expensive. 700 bucks for 2 tires that are fairly common. None of the myriad of coupons that Toyota of Escondido sends me were valid for this service for whatever reason.

Review №158

2024-06-13 18:58:04

Great experience with my RAV4 service at the Escondido Toyota. They were friendly and efficient. The advisor was patient and answered my questions and concerns.

Review №159

2024-04-10 20:34:01

Good customer service and fast service👌🏼I like that there is many different schedules to bring in our car and they also work on Saturdays that makes it more convenient for us as a Family. Totally recommended!!!

Review №160

2020-10-27 08:42:20

Shawn and Juan helped me out a lot in my type of situation getting me a new truck.They gave me a great deal hassle free. It Took me less than an hour in and out to get my brand new Tacoma TRD Pro out the door.If you’re looking for a new Toyota I highly recommend talking Shawn Skinner. He’s super nice and super friendly. He Always have answers to all the questions I got.If I buy another vehicle I’m definitely going back to them.

Review №161

2024-05-04 01:26:14

Pat Kelly has been servicing my Toyota Rav 4 since I bought it in January 2019. His support to me & care for my car is tremendously outstanding.

Review №162

2024-02-17 02:44:45

Everything was great. The only reason I marked you down one star was it took 10 minutes for me to get my car after paving. The boy who was supposed to get the car had no idea where it was. I saw my car and went and stood by it. I could see and hear my alarm going on and off on and off as he was searching for the car.

Review №163

2024-02-27 20:46:49

Took my tacoma for oil change was fast, about 30 minutes, the waiting longe provides free coffee or hot cocoa varias mix. On the other negative comments, didnt get a courtesy car wash.,and they put the wrong mileage for next oil change sticker on windshield simple attention to detail......

Review №164

2024-01-11 01:55:16

The Toyota Service Assistant that I dealt with was McKinley Steiner. He was very very kind, professional, impressionable and friendly. I highly recommend that he fills a position that is more challenging and more rewarding. If I return to Toyota, I will actively seek to deal with him again BUT if he is promoted to a higher position, I will not be disappointed.

Review №165

2024-03-17 01:33:42

Thanks so much for the great experience. All work was completed on time and John Suckling is terrific! Keep up the superb job!

Review №166

2024-02-07 16:28:24

Everyone was polite and professional I arrived before opening and witnessed countless numbers of overtly happy employees greeting each other with “Good Morning “ handshakes and knuckle bumps. Obviously and great place to work and to have your car or truck serviced!! Visited again on 2/4/24. Still great service by polite and professional staff!!!

Review №167

2024-04-11 12:33:33

Service appointment 4/10/23. Everything was excellent, girls across from service drive booths were super helpful, polite and nice, my service writer John Suckling went above and beyond, took care of business as if it was his own vehicle regarding the maintenence on my vehicle, he gave me a better understanding on my vehicle maintenance services, it was really helpful to know, I was there for an alarm issue which was taken care of, I had my first 5k maintenance scheduled for Friday, John said we can knock that out today as well, I didnt know I could do that, thats why I had scheduled two appointments, I said ok lets do it, everything was done in a sufficient amount of time, John really took the time to explain about all my vehicle maintenance needs in the future, walked out feeling better informed with a sense of insurance that my vehicle is under good hands with John, Toyota you got a good man working for you, John takes personal genuine care of his customers, thank you John for your great service, God bless you.

Review №168

2023-12-01 20:51:45

McKinley was super helpful and worked with me to get the best service option for what the truck needed. I really appreciated his time and professionalism. The service was pretty quick, in comparison with other dealerships, and I just hung out in the service lounge which has nice padded chairs and lots of hot beverage options (no dairy free milk unless you count coffee mate) including hot water for tea. They have someone to help with a ride if you need to be somewhere. The service area is absolutely massive.

Review №169

2024-01-30 18:22:57

I came here for the first time today. Received a text message a few minutes later telling me if I have any questions to contact my service advisor at this number.I sent him a text message 1 hour later I never heard anything back. As it turns out that number was landline and you can’t text it. That would’ve been nice to know.I Bounced through multiple people just to get my car back. As I’m walking back to my car, I asked him why wasnt my car washed and he said that I have to ask for that.I explained to him that he knew that I was a first time customer so it would’ve been nice to know certain things like needing to ask for a car wash, and then explaining exactly where I needed to go to pick up my paperwork because I walked to the wrong area.

Review №170

2024-05-10 02:30:47

Jose was super professional, prompt and reaponsive. The work was done quickly and they even did a super wash/cleaning of my car!

Review №171

2024-04-27 17:35:52

A big thank you to Juan Garcia of Toyota of Escondido. A courteous professional I would recommend and who I will request when my Tacoma needs service.

Review №172

2023-12-24 02:54:01

My experience with the service department at Toyota of Escondido was wonderful. After towing my Tacoma to Toyota, my service advisor Christopher Rodriguez swiftly handled my arrival by explaining possible cost and procedures. Once notified of the mechanical issues and estimated cost, Christopher allowed me to pick the services I wanted addressed. I accepted everything and got my alternator, battery, front brake pads (rotors resurfaced), and brake fluid replaced within 5 hours. Everything fixed the day before Christmas Eve so I wouldn’t miss out on my Holiday plans. It was a Christmas miracle.

Review №173

2024-03-15 00:42:26

McKinley was excellent. I had an issue with a venting system and he was able to expedite what could have been a long wait. Thanks McKinley!

Review №174

2024-06-18 03:43:18

As always, great service. Service manager, McKinley, was friendly, responsive, and not over bearing. Overall, great job.

Review №175

2024-04-06 22:43:18

I noticed that despite reporting on time for my morning spot that in 3 rows of cars, every service mgr looked at the code on my car started toward my car and then went on to others…so much so it was no longer statistically likely that it was a coincidence. One after another after another passed my car to ones who pulled up behind me. Perhaps it was my older model, or perhaps my cracked windshield indicating I might not be the most likely customer to approve extra costs. If these employees get paid bonuses for how much they boost profits, dare I remind upper management that there are unintended consequences from such policies?

Review №176

2024-05-16 22:28:58

5 stars for Joaquin! Best sales in town. I purchased our first car in the country

Review №177

2023-12-11 20:32:09

I wasn’t prepared to buy a new vehicle on 12/07, I was in for a service appointment, but when I saw the damage caused by snow on the bottom of it and the amount of $$$ I have to pay, which by the way I have been paying semiannually at another Toyota dealership, the service manager suggested meeting with a Toyota Loyalty Rep. to see about getting a new Toyota.Within few hours I found myself driving my new Hybrid Corolla home.I’m amazed about the smooth operation on that day and would like to thank all members of the team for helping me make the right decision.I’m thrilled with my new car which I’m getting to know and when I think about how much money I saved servicing the old one, and putting gas in my new Hybrid, I feel that the decision which I made was absolutely right.

Review №178

2022-03-23 18:26:07

I usually am very satisfied with their service, been going there for over 25 years. This time I am very disappointed. Had service on Friday, they attached multipoint inspection report, stating everything passed. 23 miles later, my car wouldnt start this morning and AAA couldnt even jumpstart it because the AMPs on the battery were down to 15. Just looking at it, I could tell it wasnt checked.While getting my free alignment at Firestone today, they did a courtesy inspection check and the air filter also needed replacement.

Review №179

2024-04-22 16:20:16

Jose and Manuel P. are so helpful, kind and amazing at their job. Its always a great experience when getting my CH-R serviced. They give you the best and you get the best at Toyota of Escondido.So blessed and grateful for these amazing people in keeping me and my family safe through Toyota of Escondido.

Review №180

2024-02-27 19:09:27

Be careful with the Service packages they sell you, because they dont know what they are selling. They sold me a Toyota Care package that contained 4 services, INCLUDING OIL CHANGES, but it turned out that it only came with 2 oil changes, not 4. I was communicated the wrong information and was scammed!UPDATE! - As you can all see, the Owner replied back to me stating to give Jessica Swanger a call. Well, I did, and I got no answer, so I left a voicemail. Its been over a week, and I have not heard from her. This is the kind of business they are running over there, and it explains why I was given the wrong information about the Toyota Care service package.

Review №181

2024-04-17 16:48:42

Chris was amazing, explained everything in detail and answered all my questions. Put me at ease! Easy and smooth service trip.

Review №182

2024-01-04 11:01:31

The experience from my service writer and the mechanic that worked on my car were pleasant. They were helpful and were thorough to show me the problems and the work they recommended because the repair was quite expensive but necessary.They both exercised care and patience and it was an excellent customer experience. 👍

Review №183

2024-02-13 02:57:53

One of the best jobs I ever had. Very friendly and safe atmosphere. Also the very first brand new car I acquired on my own, a beautiful white pearl Solara!!!

Review №184

2024-05-18 18:18:53

Great service! Everyone is polite and caring. Love the free coffee and car wash.

Review №185

2024-05-30 03:45:01

Jose station # 6 was awesome. Very helpful and answered all my questions. Has a very pleasant personality!!!

Review №186

2024-01-15 21:02:12

Overall satisfied with my experience. McKinley made it really easy and stress free.My second time with this location this time I worked with Christopher and I continue to be impressed with the customer service very good location.3rd time coming to this location and was very happy with my experience! John Suckling was great to work with. He made me feel at ease and the whole interaction was very easy going. 10/10 would recommend

Review №187

2024-02-06 21:22:34

Very pleasant…. Everyone is respectful and helpful. Work was finished ahead of time and the service representative helped answer a long time question I wasn’t able to get answered before. Thank you! And thanks for the free coffee too!

Review №188

2024-06-21 02:08:49

John did a great job providing friendly, honest & reliable service.

Review №189

2024-03-23 00:27:08

I went to see about leasing a new vehicle and I was introduced to a finance officer named Gonzalo Cantu. He says he has been doing this for 30 years and he trains others on how to treat customers. Well I think he needs training on how to treat customers. I found him to be very condescending!And incredibly full of himself. I will never go back to Toyota of Escondido!

Review №190

2024-02-20 02:56:46

Always a great experience here! When things start to add up and get expensive, they really try to be accommodating. Jose was the best!

Review №191

2023-08-10 01:19:00

Great experience overall. Toyota never disappoints. Is always being a pleasure to stop by since I bought my car. Nice customer service. And the sellers when I bought were really helpful.

Review №192

2024-04-23 16:12:52

Handled all my concerns perfectly. Got truck back the same day and washed. My service writer Andrew was very thorough and friendly. Perfect!

Review №193

2024-03-03 08:11:09

We went from our lowest and most discouraging point in dealing with car dealerships and used car salesmen, to being over the moon happy with what we experienced at Toyota Escondido.Oh My Goodness, what an AWESOME used car buying experience. No pressure, no stress, no drama. I cannot recommend this dealership enough. Our sales representative was Julio Aquino. From start to finish he was welcoming and straight-forward; a consumate professional. He was easy to talk to, upfront about pricing, and did not play silly games or try to convince us to buy add-ons we had zero interest in. I truly wish I knew 20 people who were looking to purchase cars. I would send every one of them to see Julio. As is, I will ensure that everyone I talk to knows that he is the go to guy for the best car buying experience of your life. Julio, THANK YOU.Lest I forget, there was another Julio, Quintano, I believe, in finance. He was wonderful too. Again no pressure tactics and no stress. We actually joked and laughed with him.Folks, get thee to Toyota Escondido where all your car buying needs and will be exceeded. See the two Julios, youll leave happy, I promise.

Review №194

2024-01-07 18:29:35

It was a long wait for a simple oil change and tire rotation. My appointment was &7:00am and it’s already past 10:00am when it was finished, even sent a text asking the time it will done but never get a reply.

Review №195

2024-03-27 16:47:09

Pat Kelly was very helpful and he has a great customer service. He made my day easier! Than you

Review №196

2024-03-26 23:12:15

Great customer service and had exceptional help through my process. Was communicated timely and efficient. Great service experience.

Review №197

2024-06-13 02:49:31

I took my Camry in for a scheduled service. It was a nice experience as always. Tony was friendly and helpful.

Review №198

2024-05-11 20:27:26

Great customer service! I am a first time Toyota customer and McKinley Stein ansewred all my questions and concerns with a friendly smile and attitude!Thank you!

Review №199

2024-02-10 16:17:20

Chris was so helpful! He answered all my questions and had my vehicle in and out in a timely manner! Really appreciate Toyota Escondido for taking good care of their customers.