Toyota Carlsbad Parts & Service Department in Carlsbad

Review №1

2024-05-18 20:09:49

Nice lounge to wait in while you get your car serviced. Can be quite busy on the weekends so plan to wait for a while. I do have a nice work area like cubicles. A children’s play area, Free coffee, Comfortable seats.

Review №2

2024-06-26 20:34:14

I called and asked if I could bring my car in for servicing by dropping it off and picking it up the next day. I was told that I absolutely could.When I arrived, Chelsea went over my paperwork and told me that the service staff might even be able to start, that afternoon.Surprisingly, she called at 4:51 to tell me that my car was already done with oil change, tire rotation, fluid topping, and full checkup!We went to pick up my car just after closing, but Service staff member KEN, called for my car to be brought round, had me sign for my car and final paperwork, and I was on my way home in less than three hours!This is my second Camry from Toyota, and 6 years of servicing at Toyota Carlsbad. I wouldn’t go anywhere else!

Review №3

2024-05-24 18:44:50

I have gone to Toyota Carlsbad for many years for service and repair of the Toyotas I have owned. The service has been beyond excellent in every aspect. Curtis Elliott supervised his crew for almost a complete repair and paint job for my Camry due to a hit and run sideswipe. The result repair is immaculate in every way. I have experienced this level of care and detail in every aspect of my association with Toyota Carlsbad. Thank you- Cathy Evans

Review №4

2024-06-26 00:48:25

Very! Very! Happy with the professional salesman named Adolfo.. he really knows how he work with his customers and very honest and friendlyThanks 👍 Adolfo! You are the man for the job !And Toyota of Carlsbad are lucky to have youSincerelySam Atkins

Review №5

2024-05-21 18:02:52

I absolutely adore Toyota vehicles, especially their trucks and SUVs. I am a proud owner of five Toyota vehicles at the moment. I split my time between the Central Coast of California (SLO & SB) the La Jolla and area and Nosara, Costa Rica. Unfortunately, during my recent trip from Santa Barbara to San Diego, my 2007 Toyota Land Cruiser broke down on the freeway just 25 miles away from my destination.I had to wait for 2 1/2 hours for a tow truck to arrive and take my Land Cruiser to the nearest auto shop. Luckily, I broke down only 2 miles away from Toyota Carlsbad (Parts and Service). Let me start by saying that their customer service is exceptional. We are talking 5 star hotel style service. I have never experienced such incredible treatment at an auto shop before. Wayne from the service department contacted me within 10 minutes of the tow truck dropping off my vehicle. He kept me informed throughout the process with regular phone calls and text messages. He provided me with detailed updates on the status of my vehicle through the entire process.Initially, I assumed that getting my Land Cruiser fixed at Toyota Carlsbad would be an expensive endeavor due to the outstanding customer service I received from Wayne. However, I was pleasantly surprised when they quickly diagnosed the issue and managed to locate hard-to-find parts in Los Angeles, and all within just a few hours. I must admit, Im still amazed at how they accomplished this feat.To cut a long story short, I foolishly believed that it would take a week to repair my Land Cruiser and cost me a fortune. But Wayne and his team proved me wrong. They had my vehicle fixed and running perfectly in just 48 hours, …and the cost was much lower than I had anticipated. The level of labor involved in installing these new parts too was quite challenging, as they had to remove all the backseats of my Land Cruiser just to get to the areas to fix one aspect of the Landcruiser. Furthermore, they even worked on a Saturday morning to ensure that I would be back on the road by Monday morning to make it to work on time.I could go on and on about the exceptional service provided by Toyota Carlsbads service department and their mechanics. However, Ill simply conclude by stating that they are the best auto shop I have ever used in California, maybe even in the entire US. Honestly over the past 35 years of on Toyota and Lexus vehicles I’ve yet to find such excellence in every way. If you ever need your vehicle repaired for any reason, I highly recommend going to Toyota Carlsbad Parts & Service!! Trust me, you wont have much luck finding a better alternative elsewhere. I want to give a big shout out to Wayne and his crew for their outstanding work. Thank you, guys! You truly represent the pinnacle of auto shop service. I deeply appreciate the extra effort you put in to get me back on the road as quickly as you did.-Dylan GriffinSanta Barbara, CA

Review №6

2024-05-19 21:25:59

Great friendly service. Mail and email coupon bargains offset slightly higher prices. Clean, spacious, and quiet waiting area and restrooms. Beverage and snack amenities. Extended service and parts department hours six days a week. The main reasons for servicing my car at Toyota of Carlsbad are the expertise of Toyota trained technicians, genuine Toyota parts that fit right, and the multi-point inspections. The new self-serve car wash is really nice, too. My Prius is 12 years old now and running as well as when I first drove it off the lot.

Review №7

2024-06-12 02:46:34

Great experience today!! (6/11/24). Nice on phone, scheduled me same day, little longer than I expected to check in when I got there but okay. Everyone nice and communicative. Great text updates and called me to review the outcomes. Easy checkout process, complimentary car wash which is amazing!! Gave me quick quote on filters I’ll need to change next visit. Very happy

Review №8

2024-05-11 00:10:37

Toyota service department has gotten very expensive, almost double what local garages charge. I needed a head gasket, which was labor-intensive on a Prius V that had only seen the dealer. They also took a longer time. But my service advisor (Mousey) was top-notch, very professional, and he made all the difference. But for him, I would’ve taken it somewhere else. The work was done very well and I have confidence in the workmanship & they warranty their work. Thanks Mousey.

Review №9

2024-06-11 00:44:45

Justin and his team did a great job restoring the damaged portion of my 2006 Toyota Tacoma. It feels faster, too!

Review №10

2024-06-17 16:07:26

I recently took my car in for service and had an outstanding experience. The staff were incredibly friendly and went out of their way to ensure I felt welcomed. While waiting, I appreciated the clean and comfortable lounge area, which made the time pass pleasantly.The highlight for families is the kids play area, which kept my little ones entertained and made the whole visit stress-free. Overall, the staff were awesome, providing top-notch service with a smile. I highly recommend this place for anyone needing car service!