Tony Ngai, REALTOR-Broker TN Realty Inc in Santa Clara

Review №1

2024-05-16 23:22:39

Finding our first home in the Bay Area market felt like an impossible dream, but then we met Tony, and everything fell into place! From the very beginning, Tony empowered us with his expert advice, knowledge and ensured we ramped up on our own journey of understanding how to buy a house. He made sure we weren’t intimidated by the competitive market, and provided us with the right tools and resources to make logical, well-reasoned decisions. He instilled in us the perfect mindset and made sure we never lost sight of what our core fundamentals were.Tony is extremely trustworthy, resourceful and a true professional. He never pressured us and always had our best interests at heart. Once we started putting in offers he used his ample experience and crafted the perfect winning offers. He was always available to us for the silliest of questions and moments of sheer panic and despair. He went above and beyond even after securing our home and set us up with his extensive network of contacts for everything we needed for the new home including contractors, structural experts etc.We have so much gratitude for his willingness to educate us and be a true guide in this journey. We entered the process with minimal knowledge, but thanks to Tony we feel confident and knowledgeable about our new home and the entire home owning experience. Highly highly recommend, you’d be in the best hands!

Review №2

2024-05-08 17:48:31

Tony is excellent, knowledgeble, and professional. Tony started with first several open house tours with us to help us to learn how to find, appraise, check and select houses. He helped us to fully understand the pro and cons of each type of the houses fundamentally. With all these mindset built, the following journey is much easier and smooth. Tony knows exactly what we want and we know when we should have Tonys more professional insights. He also helped us to provide proper offers and succeeded in the bid war. It is a great pleasure to have his help during this journey, absolutely recommended.

Review №3

2023-09-29 03:20:50

We did not know much about what to look for and what area is suitable when we started searching for a home. Then from a friend’s recommendation we got in touch with Tony. After the initial discussion, Tony understood our requirements well and helped us check out the houses which might suit us. Tony has spent tons of time with us at each home that we visited.This helped us to better understand what could be issues with each home, how we can remodel the homes to suit our needs, and observations on the neighborhood. He gave us his honest opinion without pushing us to make a decision. Throughout this process, Tony was very accessible and responded to our texts very quickly, usually in less than 15-minutes. And whenever we called Tony, he patiently answered all our questions. Usually we had a lot of questions ! We had to redo a few things in the house. Tony guided us throughout the process by providing ideas, contacts. We were also skeptical on how things would work out.Partly because, we are new to this house remodel and this is our first home, and also we both are working, and dont have much time to focus on managing the work. Tony helped us here so much that he made it very smooth for us to get our home ready and move in. Tony helped us by coordinating with the contractor, painter. He also suggested to us where to buy various materials and how we can better understand what we needed. He visited the shops with us, and gave us tips on various details on what to choose, what has a good resale value, and what is good from a functional view. These tips were extremely helpful. When we didnt have time, he visited the house multiple times to check on work on behalf of us to check on the progress.We are extremely thankful to Tony for helping us so much. Every weekend Tony visited the house along with us when we were checking on work progress, and gave suggestions to us whenever we had questions on details. In one of the cases, he persistently followed up to get the work done, so that we could move to the house on time. We really appreciate this. So overall, it was a great pleasure to work with Tony, and we recommend Tony 1000% to anyone who is looking to buy/sell a house.

Review №4

2023-11-10 01:30:54

We’re a young family with a toddler and we have been looking for our perfect home for a long time. Going in, we didn’t understand much about the home buying process, and he made me feel so comfortable. Tony is very knowledgeable, quick, and polite. He frequently sent us great matches for what we were looking for. He would accompany us to see the places and, since he is so experienced, he would point out subtle things that we would have missed but were important for our decision process. He’s a wonderful person who really wants to help people and is very resourceful. He was patient with us and never pushed us to buy something we were not ready for. Once we found the right home, he turned into a fierce strategist and got us the place with a great strong offer. I still can’t believe he was able to convince the sellers to sell it to us, and we got a great deal! Another huge perk about Tony is his ability to work with people, especially our lender, especially considering we are first-time buyers. He even accompanied us on our closing date and walked us through what we were signing. Also, he took the most adorable pictures of our special day! We consider ourselves extremely lucky to have Tony as our Realtor! Thank you, Tony, we highly recommend his services.

Review №5

2023-09-28 00:08:01

Tony has helped me with a home purchase in the past, and is a wonderful agent. So, it was a no-brainer to ask him to help with the sale of a home. He takes the time to listen to your needs and even backstory of why were selling so that we can plan the best and most realistic sales plan that were comfortable with.Because we knew we had to do some facelifting to our old home (both inside and out) before we could sell, Tony was still there (whether it be on-site or over the phone) every step of the way to make sure we were ready to sell. It does take work (time, energy, money) on the home-owners end to spruce up the home, but Tony was always positive, gave some guidance to what designs have sold well and what has not, yet not being so pushy to tell us every corner needed to be updated. He understands everyone has a budget and is very reasonable with his recommendation(s).When it came time for our open house, he was on-site doing his magic! I love it when your own agent is physically on-site to make sure the open house runs smoothly and not pawning off the job to some representative or staff, as Ive seen at many other open houses. He is definitely 100% there to answer any questions quickly and thoroughly.Not only did Tony score us multiple offers for us to choose from, he reviewed in detail what each offer meant and any pros/cons to accepting a particular offer over another. I really experienced a partnership with Tony in the entire home-sale process. This is exactly what you need. Not someone who just wants a quick sale and calls it a day. You want someone like Tony, whos there every step of the process and is always available any time of the day just to make sure were at ease with any and every decision were making to get the best offer!! He is one really dedicated agent and I whole-heartedly recommend him!

Review №6

2023-07-11 03:56:58

Tony is an outstanding agent. We worked with him to buy our first home, a condominium. We interviewed multiple agents and felt like Tony is the easiest to work with. He is fast, responsive, and very accommodating. As first-time home buyers and having lived in the bay area for only a year, we felt like we could depend on Tony to give us credible advice. He knows the ins and outs of his domain and also has tons of contacts in the industry given the number of years he has worked here. He texts fast, replies to your queries at even the oddest hours, and shows up to listings with you (if you are a working professional you will value this a lot). Even in terms of getting a great price, Tonys suggested offer price was spot on with our sellers counteroffer. So if you want a great deal in this competitive market definitely go with Tony :)

Review №7

2023-11-24 17:34:18

Tony Ngai was extremely efficient with running the process to sell our home, and we really appreciate his consistency and his patience working with us despite our rushed decisions and busy schedule. He managed to put our home to the market during the time we were out on vacation, and by the time wereturned, the home was already sold despite our absences. Tony was always available and made sure our selling process went as smoothly as possible, which I am extremely thankful for. I would definitely recommend Tony Ngai to anyone who wants to sell their homes.

Review №8

2023-06-30 22:37:52

Tony did a wonderful job with helping me sell my condo. This was my first time ever selling property, and Tony made sure I was well informed of the entire process from beginning to end. He is very knowledgeable and with that is a great partner in creating a plan-of-action to sell my condo. He let me know what it would take to sell my condo, whether it be remodeling the kitchen, new paint, floors, updated lighting, etc. However, he is also understanding of budget and thus was great at helping me prioritize the updates. Hes not pushy to say that everything is a must do, which Im sure a lot of agents out there do. When it was time to price my condo, he made sure we sat down to have a thorough two-way conversation of our sales-strategy. He really made me feel like this was a partnership, versus just telling me what price to set my condo at and call it a day. He gave me tons of information, always welcoming any additional questions, whether it be in-person, text, phone, email, etc. (hes available at all times of the day) and we even spoke about back-up plans. These kinds of discussions and relationships are hard to find in a real estate professional. So, if you are seeking the expertise, patience, and partnership, Tony is your guy!

Review №9

2022-05-18 05:12:29

I will echo all the positive attributes that have been said about Tony. As a first time home buyer in the Bay Area, I needed someone that had the knowledge and expertise in this very competitive market. Tony shined, his impressive expertise and strategy stood out in helping us find our home. From the very beginning, Tony was transparent with what to expect throughout the journey. He was able to answer and explain every question, situation and encounter we had and made sure that we were comfortable with the process. Another real highlight, Tony has a real extensive knowledge base of the local area we were interested in. He genuinely put in his two cents of the pros and cons and really focused on what we the client were looking for, this really stood out to us. I can confidently recommend Tony to any one that is in the market for a home, especially if you are first time home buyer! Thank you Tony, till next time!

Review №10

2023-06-26 00:07:03

Having Tony as our agent has been the best decision for our home buying process. We chose Tony initially because we saw a previous comment describing him as more like your friend than an agent, which we also ended up finding the same about Tony. When we first met Tony, since we were first time home buyers, Tony didnt push tons of listings blindly for us to view. Instead, he hand-picked homes with different characters for us to get a feeling, and encouraged us to explore different neighborhoods by just driving around before making any decisions. When we were touring the first few homes together, Tony would spend extra time with us to teach us a variety of knowledge on things like foundation structure, interior design, renovation to small tips like make sure to check your back mirror before closing the garage door when you drive home! He would teach us how to pay attention to detail for newly flipped or renovated homes so that we are not tricked by the fancy look, and also he would spend time with us to figure out how to renovate old homes to extract their potential. Tony would make recommendations very carefully based on our preferences and always provides his honest opinions. If he thinks this home is not gonna work, he will tell you directly. For example, we both liked a home except the weird layout of the master bedroom door directly facing the front door, and we were thinking maybe its ok. Tony offered his honest feedback that this is gonna be bad Feng-shui, and would affect future sales. Well it turned out that home was on the market for more than a few weeks, and we were so glad that Tony made that call. 2022 was the year with the influence of COVID, layoffs and financial instability around the world, and we had hard time deciding how much we should spend on a house and we were very conservative on putting out offers. Tony showed extra patience to help us navigate through the difficult times. For example there were a number of houses that we just put listing price or slightly above, and Tony didnt push us to make any decisions and eventually helped us write down 9 offers. In the end, we finally got the home we wanted after almost a years search. Looking back on this journey, Tony is more like our friend that happens to be a real-estate expert that you can always rely on, and he is always just a text away! Instead of being more like a salesperson, Tony helped us find what we really want from a house, this takes much more effort and patience since essentially, this is a reflection of your expectation of your lifestyle. I would highly recommend Tony to anyone that is looking to buy a house, for his patience, professional knowledge and his attitude of always being there to help you as a friend!