Presentation on Map Reviews Nearby

Tom Bell Chevrolet in Redlands

4.5 (199) 800 Alabama St, Redlands, CA 92374, United States

Categories

Car finance and loan company
Car dealer
Chevrolet dealer
Truck dealer
Used car dealer
Used truck dealer

Location on the map

Redlands, San Bernardino County, California, US

Phone: +1 909-793-6175
Site: https://tombellchevrolet.com/

Opening hours

Monday:Closed
Tuesday:9 AM–8 PM
Wednesday:9 AM–8 PM
Thursday:9 AM–8 PM
Friday:9 AM–8 PM
Saturday:9 AM–8 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 4.5

199 Reviews for Tom Bell Chevrolet 2024:

Review №1

2024-06-20 19:11:52

Buyer beware! I bought a used 2023 4 runner from Pete at tom bell. He was good about selling it but they shipped it without any gas and it was dirtier than a dust storm. They didn’t even have the title to the car so I received the title 2 months after the car showed up but only due to my nagging. I was told in writing the seat heaters worked which they didn’t so I had to get it diagnosed. The wires were unplugged and wrapped up impossible for them to be working. They ghosted all my calls and emails when I asked for the money to cover the diagnostic. The skid plate is also slanted which was failed to be photographed or mentioned. The only good thing about Tom Bell is the Toyota I bought from the chevy dealer. I am owed multiple apologies which i never got. If you’re between this dealer and another please try somewhere else.

Review №2

2024-06-02 07:14:19

⭐⭐⭐⭐⭐ I had an outstanding experience with Dan as my service operator! Not only did he take excellent care of my vehicle, but he also went above and beyond to ensure my convenience by arranging a rental while my truck was being serviced. His attention to detail and genuine concern for my satisfaction truly stood out. I highly recommend Dan, Carlos and the rest of the service team for their exceptional customer care and professionalism. Thank you for making my experience seamless and stress-free!

Review №3

2024-06-12 17:21:37

I have assisted two family members in purchasing at this location and both times The the team went above and beyond to make sure that we left happy and comfortable with our purchase. The manager went above and beyond for my mother-in-law to leave happy! The finance manager went through everything step-by-step translating both in English and in Spanish. Definitely recommend and will be returning for my next vehicle!

Review №4

2024-06-27 20:58:26

SALES: Bought a Traverse back in March from here. If I didn’t already know exactly what I wanted and what I was going to pay for it I would have just left if we couldn’t agree to the deal because the salesman was a complete amateur. One of the worst salespeople I’ve come across in this business and I’ll withhold his name to save him the embarrassment.SERVICE: Just brought in the Traverse for its first oil change, had an APPOINTMENT set for 1:30 PM, Thursday June 27th. They tell me it’s going to take an hour and a half to TWO HOURS for an OIL CHANGE. This will be first and last time here for any service, I’d rather pay out of pocket and go to Valvoline down the street then wait that long for an appointment made oil change. I get it, it’s free and the car is new so they’re not making any money so who cares right? You’re definitely not going to earn my future business with that mentality. You guys need to remember it’s about serving not selling and money is in relationships!!!!The two bright spots of both experiences was Mark Harris in finance when I bought the car who is no longer here anymore and Jesse who is a service advisor in training.

Review №5

2024-06-25 16:37:03

I purchased a used car from Tom Bell. Pete was the salesman. Pete was the Best! He was friendly, helpful, and stayed late just to close the deal... The car has been awesome, with no unexpected issues.

Review №6

2024-05-23 13:17:42

Dan in service is absolutely amazing such a professional! & what service. Also Pete in sales in helping me with choosing with my vehicle was also absolutely amazing! Also Kofi was also incredible with helping me with my sales contract for extras. The Whole Tom Bell Team Is A True Blessing To Me & My Wife.

Review №7

2024-05-08 22:52:23

Annette was supposed to call us back but didnt. We left our car at the shop overnight for inspection, but it wasnt done. We had to take it ourselves. The car shop claimed that they were never busy. I had to keep repeating myself to Annette. My car is under warranty, but she kept asking for information to look it up.I mentioned that the front end made a clunking sound when driving over bumps and paid to have it looked at. Annette said that it was due to the bumper damage, which I denied because Ive been mentioning the sound since I bought the car. She stated that the mechanic looked at it and determined the same thing, but he could not determine if it was due to the bumper damage or if something was actually wrong. Overall, the service was terrible. Annette showed no care or concern for my needs. I will definitely refuse to deal with her again.

Review №8

2024-04-10 17:33:48

After the stunt your service writer pulled on me, Ill never step foot onto Tom Bell Chevrolet ever again. When my wife scheduled my appointment on line, she scheduled a basic service for my 2020 Tahoe PPV. Your price listed that service for $89. Im still trying to figure how we went from $89 to $251 by the time everything was done. I understand the $89 service for 6 quarts of oil and my Tahoe takes 8 quarts. Thats understandable for a slight increase in the price. Then after the service was complete it was recommended that I change the air filter and replace a defective valve stem. At the time Damon stated I would only be charged for the parts but not the labor. When I got a look at the documents, I discovered I was charged $49 for an air filter and nearly $85 to replace the valve stem. I was floored. Damon never mentioned these prices to me. Honestly, I could have replaced the air filter myself for half the cost using the same air filter and I could have had Costco replace the valve stem at no cost. I paid the bill but naturally, it has left me with a very low option of your service department and I wont be back.

Review №9

2024-03-22 19:49:13

The entire staff was very friendly and helpful. They did everything they could to get me in the vehicle I wanted. Even weeks after my purchase, theyre following up with me and my satisfaction. From my first step onto the lot, to weeks after my purchase, I feel supported and happy that I chose Tom Bell.

Review №10

2024-06-18 14:09:04

Everything went quick and smoothly the day my truck went in for service. Hayley was kind and communicated with me as often as she needed too. My vehicle was in and out within a very reasonable time! Thanks!

Review №11

2024-05-31 19:59:52

Best purchase I haver had.. very friendly staff they help you with everything to make your purchase easier

Review №12

2024-05-03 21:52:08

I have been to several Chevrolet service centers over the years and have worked with a number of Service Coordinators in that time. I’m pleased to share that Hailey has been the best…above all others! She took the time to listen to my concerns and asked questions to ensure she understood the problems I was experiencing with my 2012 Camaro. She clearly explained the diagnostic process and provided clear instructions on how to best communicate with her while her technicians were determining the mechanical issues behind the problems I was experiencing. Hailey did an excellent job keeping me informed of the issues as they were diagnosed, as well as explaining the recommended repairs. It was refreshing to have a Service Coordinator who followed through and returned messages promptly. I especially appreciated that Hailey was able to provide an estimated timeframe for the work to be completed and coordinated with several departments, resulting in the vehicle being ready to be picked up sooner than anticipated.All of this was done with professional and pleasant demeanor! Without a doubt, I’ll be returning to Tom Bell Chevrolet for my future service needs!

Review №13

2024-03-31 14:51:13

Truck was dropped off at 9 am for a due bill which included detailing, a second key, and a driver side mirror replacement. Approximately 3 pm I asked about the status of my truck and was informed that it would not be available until noon the next day. I was promised same day if I dropped off in the morning. I then asked when did the truck get to the detailers. I was informed it was there at 2 pm. Why would I schedule and be promised an appointment at 9 with same day return if my truck is going to sit in the lot? A key is estimated 30 mins to program and cut, I’ll give the service team a hour for a mirror even though that is more than enough time. If I schedule an appointment and miss it then I have to reschedule but your service department can sit on their job and everything is supposed to be okay? By far the worst service. I will not be going back to Tom bell for any scheduling of services or to purchase a vehicle. You have a terrible reputation when it comes to your ratings and I was like you know what let me give them a chance and sure enough, your dealership lives up to the piss poor reviews. I will highlight that Chance and Duran (I believe is how you spell it) is excellent but other than that, you either need to train, motivate, or replace your employees.

Review №14

2024-03-26 17:28:03

I was received by Nico. He was very kind and helpful throughout the entire process. I recognize good customer service when I see it, and I appreciated that he took my situation into consideration. Great man and the dealership is lucky to have him there. Thank you, Nico!

Review №15

2024-04-29 13:43:44

Very pleasant, easy & peezy. The mechanic or mechanics did a great job, on my car, had some adjustments on my new car I have to learn.. The representative who took down my complaints has been very professional. I forgot his first name, its in city of Redlands the Chevy dealership.... What a nice guy, he deserves a raise.... He took care of my well being and made sure I had the best care.. I gave company 10 rating.... and will recommend to my family & friends... Sincerely Debra Miller

Review №16

2024-04-16 12:23:51

Overall, a great experience buying my Chevy Colorado. Chance was great explaining the features of the truck. The price was reasonable and even received a first responder discount. Would definitely recommend shopping here for your next Chevy vehicle.

Review №17

2024-04-14 19:42:17

I had to leave my car for 6 days just to get a diagnosis. I dont understand why we make appointments if my vehicle is to just sit on your lot for several days. Is there anyway to have us schedule to bring our vehicle on the day it is to be inspected. Its not like there is a lack of business!! Very frustrating and this will effect decision making if I need further servicing. It just seems that there must be a more efficient way to do this. Or are your systems of doing business overwhelming and you are not able to correct them?? Im a loyal Chevy customer and Tom Bell has been where we have got our last 3 cars but this was not a good experience. Brian and the rest of the staff are always great but there is not much they can do if it is your corporate systems that are the problem. Its horrible that corporations do this and leave their teammembers to deal with the consequences.

Review №18

2024-01-18 14:23:36

Brought in my newly purchased vehicle for a repair that was on my due bill to be welcomed in and insured they will handle the job carefully. Turns out that the hood scoop on the truck is made of plastic and it will need to be ordered painted and installed and a later time. So far Damon and staff in service have been great. I will fill out another survey when the job is completed. Looking forward to it

Review №19

2024-04-30 18:40:31

This dealership offered me a trade in value of 50k for my high country 2023 with only 4k miles on it. Are you serious? I paid over 85k for my truck 5 months ago.Top dollar for your trade in car? What a lie!9% apr and no discounts at all. High prices and very poor costumer service satisfaction.Stay away from this guys! For real!

Review №20

2024-03-14 01:41:11

Took my bolt in for recall work. Dan helped me out. He was great. Friendly, listened, and just good dude overall. All my future services will now be with Dan at Tom bell. Give that guy a raise he deserves one! Thanks Dan for great customer service!

Review №21

2024-05-04 22:12:34

This is my second purchase at Tom Bell, Chevrolet. My husband bought me the New Chevy Blazer EX 🚘❤️‍🔥 and I love it. Thank you, Joseph and Alex for helping us finding my car. We highly recommend this car dealer.

Review №22

2024-02-16 02:20:39

Dan did a great job to take care of my car. I had such a good experience with his service. I went back to him again in 3 weeks. I appreciate his service and knowledge. Great job Dan!

Review №23

2024-01-20 15:15:53

Let me start by saying that this place is awesome. They make me feel like I was home. The dealership was very cleans and had lots of inventory to choose from. Luis and Esau were exceptional. They were very knowledgeable about the vehicle that I was purchasing. Also, they managed to work around my budget. In conclusion, I strongly recommend this dealership to anyone that’s looking for a great professional car buying experience.

Review №24

2024-05-09 13:38:51

Very professional and fun dealership. i felt everyone really cared about me and wanted to see me get my new vehicle. ill definitely buy my next vehicle from this location again {tom bell Chevrolet}

Review №25

2024-03-25 19:37:38

James Carroll and Maroon are the best. Tom Bell helped me so much in my life,as they sold me a ZR2 truck and I was clearly not in a position financially or physically to keep the truck. Dont get me wrong, the most beautiful truck. So, they took it back and put me in Malibu, so much more effortable and suited for me, not to mention a gorgeous car. In this case the Tom Bell Chevrolet put their self out in caring about me. Thank you Tom Bell you helped me in my life.

Review №26

2024-06-14 23:28:47

We took our truck in on 06/04/2024 for a maintenance service and a diagnostic test. Annette Book was our advisor and she never once called us back or informed us of what was going on with our truck unless we called and called and called and spoke with someone else. Then she would text us. Annette is a very poor communicator. Tom Bell had our truck over a week until 06/11/2024. We will never bring our vehicles back to this dealership.

Review №27

2024-05-12 15:07:53

Bought my car in January. The day after I bought the car a service required light came on with oil life at 0%. I called to make an Appt for a service and Was told an oil change was done prior to me buying the car and she told me to reset the oil life.2k miles later a light on my dash came on saying low oil and to add oil.Scheduled an appt, checked my dipstick at the dealership with Brian and the oil dipstick was completely DRY!!!Its a 2020 Traverse with 36k miles on it. It did not burn a full tank of oil in 4 months at only 2k miles!Also had to wait 3 hours for an oil change that should have not been necessary had oil been added and a service Been done correctly. As a mom who travels with her 4 kids under 6 Im really disappointed had my motor blown for having no oil and stranded me somewhere having to rely on someone to come bail me out.Will not recommend anyone to this dealership after this.

Review №28

2023-06-01 17:50:39

Absolutely great experience. I purchased a new Bolt EUV. No mark-ups, no added service contracts, etc. Soft sell on other accessories. Corey was efficient, direct, and honest. This was the best and easiest car buying experience Ive ever had!

Review №29

2024-01-15 22:25:37

New post: The dealership contacted me and is working with me to make this right. They will be using my brake pad/ rotor photos to better train their staff.Original Message: 1 STAR. I went in due to an electrical issue. The dealership was able to diagnose that my electrical issues were being caused by a low battery and they fixed it. However, they also recommended I needed my brakes and rotors fixed and the cost would be over $900. I declined and took it to another shop as they marked that the work needed to be done ASAP. The shop owner found that the brakes were only 50% worn and no problems could be seen with the rotors. This is my first Chevy automobile and first time at the Redlands Chevrolet dealership. If they hope to retain my business, I hope they will make this right. I have pictures and will gladly share them.

Review №30

2024-02-07 01:49:43

Dealer experience was great. Got my things done but the wait time was horrible. Had an appointment same day at 10:45 am. didn’t begin on my vehicle until about 1:30 PM, checked out of the dealership around 2:45 PM. Would surprise me that there wasn’t a lot of customers and customers that arrived same time as me left about two hours earlier than me. I was hoping to get a better experience on having a less wait time, particularly because of a lightbulb replacement.

Review №31

2024-04-25 18:16:58

My service consultant, Damon Chero, was helpful and professional. Needed repairs to my Silverado were adequately explained in advance, and work was done within the cost estimates and time frame expected.

Review №32

2022-08-10 01:15:00

Mr. Burrus was very professional about helping me get my car fixed during this visit, asked my questions that helped me decide what my next steps would be & made me feel comfortable over all…. awesome personality as well. Thank you again for the help.

Review №33

2024-03-21 05:14:48

How can they give me a monthly payment amount when they didnt open my credit line yet? Please explain. I provided my income and told them my job position. I took the truck home. Couple days later, finance guy calls me and tells me that the loan company is going to call me and that I have to tell them I make double of what I actually make. And that Im a supervisor at my job (which Im not). I have never lied on a loan application to get a car loan. Freddy at the dealership told me that they always lie and that its not a big deal. I was very uncomfortable lying. He told me that theres nothing that I can do because I already signed everything. I told him I would call the loan company myself, then he insisted on calling them and canceling everything. I then took the truck back to the dealership and when I was handing over the keys, the dealership guy told me that he was very sorry that I couldnt keep the truck, that there was a problem with my SS number. I told him that my ss number was not the issue. I notified him that I have paid off 3 cars with my SS. I told him that Im returning the truck because his coworkers lied about my income and job position. His attitude changed instantly and apologized. If you have to lie about your income, dont get the car, you obviously cant afford it. And its fraud. Now I understand why the finance guy told me to not sue them jokingly.

Review №34

2023-12-17 16:58:51

Very impressed with the whole experience at Tom Bell Chevrolet. Peter Hernandez was awesome! After shopping around at different dealerships it was great to meet someone who really knows what they are talking about. Peter is a true professional and is very knowledgeable about trucks. I explained what I was going to be using the truck for and he was very helpful in helping me make my decision. Everyone at the dealership was very professional and not pushy like other dealerships.I will definitely recommend Tom Bell Chevrolet to my family and friends!

Review №35

2024-02-23 18:01:00

I have a 2007 Cadillac XLR base model and I find that Tom Bell is an excellent source for getting repairs and bodywork done if I need. Dan the service writer over there that I’ve been working with is very helpful and I feel very confident with him.

Review №36

2024-05-16 13:44:59

You did not have my tire and wheel protection on file. I showed proof and you honored it but still bothers me that you did not have it on file. We paid a lot of money for our warranties.

Review №37

2024-01-17 22:11:44

Hayley the service advisor was greatButAfter transmission replaced I had other issues that I didnt have before like misfires and had to have plug wires put correctly even though I had my spark plugs changed out months before with no issuesTold I had oil leak and quoted 4400 and took it elsewhere and was told I had no oil leak??Told my KN filter wasnt good for my truck but why wasnt I told this before??Some things seemed off to me for some reason but who knows

Review №38

2024-02-17 20:37:18

Just a heads up when you make a service appointment, it’s not really an appointment. As I was told me upon arrival, this is just a check in time. I asked over the phone how long it would be and he said one hour. When I arrived I was told it’s just a check in and they will try to get me out in a couple hours because they close at 2:00 and want to go home also. Just don’t want anyone else to be in the same situation as I against time.

Review №39

2023-12-04 18:09:31

I am very satisfied with the work performed. Annette is amazing. She kept me informed of the status of my vehicle and everything was completed timely. In prior years I had bad experiences at Tom Bell which is why I stopped having my vehicle serviced there. However, I have noticed some changes in how the service department is structured and after this visit will probably make Tom Bell my preferred dealer again.

Review №40

2023-12-11 16:31:10

As always, I bought my Camaro at Tom Bell, which, by the way is an excellent vehicle it is 10 years old and I’m starting to have small issues with it although Tom Bell executes them excellently and I trust their expertise on repairing my vehicle I have always been satisfied going there Damon I believe Damon is the guy that always helps me. There is one lady which also provided excellent service. I am very impressed with the customer service there and the employees. I know most of the employees have been there for a long time I don’t have any complaints at allthe repairs have been great and my car purrs like a kitten, although I do have some major issues this week which I know Tom Bell will take good care of and guarantee their work so I’m grateful for Tom Bell and their employees.

Review №41

2020-09-17 15:12:21

The Tom Bell service took excellent care of my corvette. They picked it up took three days and inspected it from bumper to bumper and gave the list of needed repairs and prices. Then they washed her and delivered her back to me.I highly recommend them and their team.

Review №42

2024-05-20 13:43:33

Came in for a tire pressure light and Dan got me in and got the guys got on it right of way and got me right back out great customer service and always has a smile on his face

Review №43

2024-03-11 14:52:40

I took my truck in for my seal jet on Monday. Then I didnt get it back until Friday it took him a whole week to do the seal jet And then they wanted me to leave it overnight for an oil change. We should just take an hour.

Review №44

2024-06-21 16:19:09

I had such a great experience with Chance helping me find a car. Everyone there is very helpful.

Review №45

2023-12-26 05:34:19

It was nice not only to service my car, but also to be able to use Lyft to travel between work and the dealership without affecting my work schedule. I was grateful that I received such full service because of their consideration. Thanks again Dan !!!

Review №46

2024-02-02 19:41:06

It was a great experience. I was there with my 1 year old. They made sure everything was great for me and gave my son toy cars to play with. He was happy the entire time which made me happy

Review №47

2024-06-27 15:05:22

The lady at the service line is amazing. Plus my adviser Annette was perfect. She set the right expectations and delivered beyond. Dan set me up right

Review №48

2023-12-11 14:49:59

My experience was easy and stress free. My sales rep and finance manager got straight to the point about the vehicle and my deal. They didn’t give me the run around and they approved me with Great Terms!! $0 Down!!

Review №49

2024-03-13 20:25:09

Had my turbo on 2018 chevy trax worked on 1 year and a half ago. .. had other shop service my trax and was told turbo was cracked called chevy I was told it was still under warranty .. other shop reassembled the vehicle cause i was told a technician had to inspected I took pictures of the cracked turbo .. so they could see .. held vehicle for 7 days without nothing been done to it drove it home now gotta get it fix out of my pocket .. when it could’ve been fixed at other shop and Damon called in so he wouldn’t not deal with us thanks Damon u cost me lott of money and time

Review №50

2023-11-12 15:24:42

Skyler is very knowledgeable, friendly, and professional. Being my first time at Tom Bell, he made sure to check the history of my vehicle and ask questions to understand what my concerns are and what I’ve had done to my vehicle so he could tailor a plan for my maintenance needs rather than just start pushing stuff on me unnecessarily. My truck was done ahead of schedule, and I was kept informed of my vehicle progress the entire time.

Review №51

2019-02-20 19:56:39

I couldnt be happier with the purchase of my 2019 Corvette Z06 from Tom Bell Chevrolet! The entire staff; Ashley (sales), Stevan (Manager), Kofe (Finance), and Derek (GM) went above and beyond for me! I ordered the car to my specifications from Chevrolet, and the wait was difficult, so they endured my constant questions of Is it here, yet?, without complaint.I visited the dealership so much throughout the process, I was already aware of all of the cars features before it arrived. Every stage was exceptional from ordering to finance to delivery. I was out of town when my car arrived, and they ensured that my paperwork was ready upon my return home, so I could get in my car as fast as possible. I couldnt be more grateful.I have already received my first scheduled service visit, and couldnt be happier with them, as well. Jan (Service advisor) and Junior (Service Manager) have been great!!I also recently replaced my wifes vehicle with a 2019 Traverse! Ashley was again, amazing! Even providing a special delivery for my wife that was most certainly above and beyond! Truly thankful!Highly recommend Tom Bell Chevrolet!

Review №52

2024-02-15 02:48:04

Nico was very polite and knowledgeable, not pushy but descriptive and convincing!Explained to me all the “ bells and whistles “ that the car came for the price paid.

Review №53

2023-12-21 17:20:43

I would not recommend you guys for any service needs ever in my life again. I bought my 2019 Chevy Silverado off you guys back in February of 2023 and a month and a half later I had to take it back in for transmission issues. you guys said you rebuilt the transmission and it was under warranty I did not have to pay for anything. Yet I had to take it back in this last week for you guys to check out my transmission yet again and you guys said it all of a sudden needed and update 5 months later to fix the slipping. You guys charged me the 100 dollar “warranty” fee to update my transmission 4-5 months after you guys just rebuilt it. That didn’t work. I took my truck to diamond Chevrolet and they took my truck in and within the next day or 2 they had already ordered the parts to replace my transmission yet again because you guys didn’t fix it like you said I am highly disappointed with you guys as a dealership and I want my refund back.

Review №54

2024-05-01 17:20:29

My car got towed in and Dan took great care of me! My car was done quickly.

Review №55

2024-04-12 15:03:27

Personnel were very friendly and attentive. took care of the service on my truck on time with no complaints whatsoever.

Review №56

2023-01-10 16:29:27

Had an amazing buying experience here. They have the Chevy Traverse in many color options, including blue, green, and dark grey. Other dealers for some reason only had white and silver. There is no dealer markup, but they do add a digital license plate and safety breaking for about 2 grand. Alternatively, dealers in Moreno valley added $5,000 dealer markup just for the pleasure of buying the car. You can get a Traverse here for significantly less than any of the dealers in Moreno Valley. I did a ton of research. I highly recommend this place.

Review №57

2024-06-03 14:16:58

Peter Hernandez made my car purchase a very positive experience. He was pleasant and very professional throughout the entire process. I never felt rushed or pressured. Peter arranged for me to test drive both the 4 and 6 cylinder versions so I could see which best suited me. He was extremely helpful in assisting me to custom order my Blazer 3LT from the factory with all my preferred features, gave me a signed copy of the factory order, and kept me updated throughout the 4 mos wait. He always got right back to me either by phone or text. I appreciated that. The day I picked my car up Peter took great care to make sure I qualified for the military discount as well as another Chevrolet discount. He made sure I test drove my new Blazer and spent extra time going over all the new features as well. I left knowing I got exactly the car and features I wanted for a great price. I appreciated Peter’s honesty and transparency throughout the entire process. I would highly recommend Peter and Tom Bell Chevrolet.

Review №58

2024-04-21 05:04:41

Great salesman. Answered all my questions. Worked with me on trade. Was able to get payment where I wanted it.

Review №59

2023-12-16 01:32:31

There was a back order on my part so my truck was in service for about a month however the service writer Dan made it painless and went above and beyond to make it an easy process. Thanks Dan, always a pleasure to work with!

Review №60

2022-01-18 15:38:37

The associates were extremely helpful and made it possible to take home this bad boy. The process was a smooth 3 hour compared to other 6 hour deals at other dealers. Very happy with this place. Definitely recommend for your auto purchase(s).

Review №61

2023-12-07 01:30:45

I had a really very good service from Dan and his co worker . They helped out with putting my childrens car seats in enterprise van and Dan was very helpful with his services job for my 2017 Silverado truck.. Thank you and happy holiday I would recommend Dan to other customers

Review №62

2024-01-15 17:57:53

Maroon was awesome, very very kind and welcoming, as well as reassuring. Very great salesman also. 10/10 coming back again.

Review №63

2021-06-06 08:10:20

Very good dealer. Excellent service. Very nice and clean. Stuff is very pleasant and friendly. They did everything to have the customer happy. Thank u very much. Special thanks to Chris and Pete.

Review №64

2024-02-28 13:44:49

The young lady that assisted me was wonderful and everyone was helpful and this is why you guys are now handling all my Chevy needs. Also, I share this with others.

Review №65

2023-12-19 02:35:15

Ok, here goes a review of a car dealership. Is there any such thing as a reputable, honest and trustworthy dealership? In all fairness Id say NO!Do I believe Tom Bell Chevrolet in Redlands has / had my best interest at heart when I visited them to consider a used car? YES. For months, Pete Hernandez, internet manager has been there to meet with me, call me on the phone, receive and send text messages with a peaceful and calm attitude to support me in my search for the right SUV. FINALLY, the search is over. Today, by chance I visited the dealerships web site looking for used Chevy Equinoxs. Lo and behold, the RIGHT VEHICLE WAS POSTED. Not only was the SUV in near perfect condition, the asking price was exactly what I expected. With very little negotiation (none really), we shook hands, completed all paperwork and after meeting with the dealerships finance director. We drove home in an immaculate 2021 Chevy Equinox, LS.The credit for our purchase goes to Pete. Thanks Pete for putting up with me for months. Again, is there any such thing as a great dealership? No, but there are dealerships like Tom Bell who empower their employees to make reasonable decisions. Thanks to Pete and the dealership management. Regards, Larry M.

Review №66

2024-04-01 22:27:47

Good, drop my truck off to have my mirror looked at . Took over a week to get mirror replacement in . But overall good job

Review №67

2024-03-08 14:53:12

The staff was friendly and knowledgeable they guided me through the entire process while buying my new Silverado. I am completely satisfied 👍🏾

Review №68

2024-06-20 00:19:24

Dan was very nice..He explained everything to the detail..

Review №69

2023-05-10 23:47:08

Rudy, my service tech was amazing! He was great explaining all my options, allowed me to drop off early and was very helpful and polite.Dan, he was the one on the office who helped me at check out and was also super friendly and helpful!I had no wait time and they were both very efficient! Thank you both for making this visit super easy and stress free!! We need more people like them working at Tom BellChevy!!

Review №70

2024-05-26 17:15:27

Sales Rep and finance manager went out and Beyond to get my loan approved. I will definitely be back

Review №71

2024-03-01 17:29:32

Unsatisfied with my last service. I have a couple issues and called and left a message with the service manager the next day and never even got a call back. 2 stars at this point is probably too high.

Review №72

2024-03-03 00:49:46

Improved my truck in all the ways I wanted it to.Dan is the consummate professionalExcellent team

Review №73

2023-07-23 01:54:13

Anthony was great! Not pushy at all, knowledgeable on the vehicle we wanted and worked with what we were looking for. Left multiple dealerships because they were making the process difficult. We we were in and out of Tom bell in less than a few hours with my new mom car. Went from 12+ years of owning ford models and happy to have switched over to Chevy. Great experience overall.

Review №74

2023-05-24 00:35:58

It was a great experience working with Pete. I spoke with 5 different dealers and Pete finally gave me the straightforward experience I was looking for. He configured our build promptly, answered all my questions and kept me up to date. When the vehicle was delivered, we talked through the remaining items and he made sure my expectations were met at every step. A+

Review №75

2024-05-18 18:17:02

Wasnt going in to buy right away, left with a beautiful truck. Customer service is great!!!

Review №76

2024-03-07 16:47:56

Every associate was helpful and willing to make our experience as easy as it can be. Esau was great.

Review №77

2024-01-04 04:26:31

So fast & efficient! Dan is the greatest service member. Treats me great every time & always great moments with him.

Review №78

2023-12-12 17:33:07

Nico was awesome and very friendly made a nerve racking thing go smooth. Loved working with all the staff very friendly and helpful. I was glad I chose Tom Bell

Review №79

2024-01-17 20:12:59

Service was fast and easy and the employees are always friendly. Never have any issues with the service done on my vehicle.

Review №80

2023-03-31 13:51:33

Corey Gaston, the online sales rep, was great. He was very attentive and helped move things along when there was some miscommunication with the service department. He was very professional and personable and helped get us into the car we wanted. We had been to many dealerships and shopped around and Corey was definitely a huge reason why we made the decision to go with Tom Bell Chevy. The entire sales experience was great. It was quick and smooth we definitely thank Corey for that.There were a few issues with time frames with the service department, things took a little longer than we anticipated but the manger here also made sure it was right in the end and over all we are really satisfied with our new vehicle!

Review №81

2024-02-20 16:04:27

Everyone was courteous and helpful. The sales team were there to sell cars and worked hard to make me the deal I wanted.

Review №82

2023-10-25 16:00:24

I had a great experience. Esau was very accommodating and understanding. He even provided my 6 year old son with snacks, coloring books and let him watch YouTube on the computer. They made me feel valued.

Review №83

2023-07-17 15:17:11

Dan, the service advisor, was very professional and a good face for the dealership. The technician/s were not so professional. The work was hurried and not thorough. I know the techs are well-trained, but my truck was in the shop for 2 days with the usual new car issues and an oil change. When I got it back I was driving along and one of the electrical boxes fell out of the dash onto my foot near the break peddle. Not huge, but just a sign of Im too busy and its hot to be professional Also indicated that one of the problems I had with my truck (the truck occasionally lunging when moving from a stop) was due to the fuel management system. My truck does not have a fuel management system (Dan looked at the notation and was embarrassed also). All signs of less than professional work. Dan, sorry you have to cover for these people. PS. I called to get my electrical box pushed back into place and after speaking to another advisor, the shop foreman came out and fixed it.

Review №84

2023-11-22 14:50:26

I recently just bought a brand new 2024 Chevy Duramax diesel and they delivered it to me because I live In Palm Springs area, we did the paperwork at the house. They demoed everything for me. It was nice and washed full of gas and my buddy Koffi really hooked it up and the salesman was good as well. I highly recommend them I’ve already bought Six cars from them they are all amazing over there

Review №85

2024-01-29 18:55:17

Salesman Corey was upfront, honest and no nonsense. Was very mindful of my time and I appreciated his ability to work with me.

Review №86

2023-12-29 17:39:47

The check in process takes too long..Ive been to Tom bell numerous times for service and every time it takes 30+ min to check in. My vehicle is moved 2 or 3 times, then pictures are taken by service advisor. Every time I go in, there are numerous service advisors doing nothing and I have to wait for my specific advisor to be available. I have shown up early, on time and still wait up to 40 min to check in.

Review №87

2023-09-14 15:45:55

Staff was very courtious and gave great customer service i was kept up to date on the progress of the work being done on my car and i was given a time that it would be ready and it was ready before that time frame. I was given a ride to my job and picked up from there to get my car back. And what a nice surprise i got that they even washed and vacumed my car for. Bob did a great job with my car.

Review №88

2023-07-21 14:34:56

Buying the truck was a good experience. Quick and easy.Service needs to improve communication. My truck is not working correctly and no one knows why? Also had to call them for updates. No rental car was offered for warrenty issues 2 times. A 5 month pld truck in the shop 2 times already. Not good. I have contacted corporate.

Review №89

2024-05-18 12:17:02

Disappointed with the time, efficiency and quality. I do not plan on returning! So many employees and the service was slow and the customers are neglected. Sad.

Review №90

2023-12-21 02:44:52

I enjoyed being catered too. But the way, the coffee was excellent. Everyone we came in contact with treated us with respect.

Review №91

2023-11-03 20:32:29

The service was quick and prompt. The shuttle driver was excellent. Only thing I didn’t like was I had a coupon for $99 for oil change they took it but didn’t use it and charge me the regular price.😤

Review №92

2023-08-18 18:36:02

I was helped by Daniel, he provided excellent service!! Got me in and out quick and easy! I would 10/10 recommend family and friends to go see him if they ever have any problems with their Chevys!

Review №93

2023-04-12 21:09:53

I was looking to purchase a vehicle for my wife and look into Tom Bell Chevrolet, met Corey Gaston one of the sales rep. he is very professional and accommodating. My wife and I was placed in the perfect car. It looked brand new being a used car and our customer service rep handled us very well. Also thanks to John one of the managers who approved and gave us a great deal. He was very knowledgeable, kind and knew just what we wanted based on our interests. We also would like to thank Mark Harris who assist us signing our paperworks, this guy made us feel comfortable, enjoyable and made the process smooth and quick. We walked out or should I say drive out happily and appreciate the great customer service. We highly recommend Tom Bell dealership to any car buyer out there 100%

Review №94

2024-04-10 15:27:15

Good prices for a dealership. Great service. Dan Burris is the Man for great service, but everyone there is really nice. The only draw back is that you can only get to the entrance for service by going north from Redlands Blvd on Alabama.

Review №95

2023-12-04 16:53:33

Everyone was polite, dint feel pressured or being forced to be upsold for in necessary stuff, everyone body language and tone was professional, comforting and coffee and hot chocolate was a plus.finance was fast and friendly and honest

Review №96

2023-07-18 16:23:51

I had a great experience having an oil change.It took a bit a longer than I was told but it was smooth. They told me exactly what I needed and very friendly staff. I was able to get an appointment fast. Thank you Tom Bell Chevrolet

Review №97

2023-12-26 13:38:32

From the time I entered the parking lot the service at Tom Bell was GREAT. The best dealership I’ve dealt with and have and always recommend them for purchasing a new vehicle

Review №98

2024-06-24 14:45:15

I have bought my last 5 vehicles there.Excellent customer service and friendly staff. I always deal with Steven Wilkerson. No matter how busy he is, he always takes the time to sit down with us and go through all the details. Mark in the financial department always finds me the best interest rate and always has the time to sit down with me to go over all of the details. If youre looking for a new Chevrolet Tom bell is the best in my opinion. I will be returning to the dealership soon to purchase my new corvette from Steve. Dan is always on top of all my service needs. He always greets me with a smile, even when hes having a bad day. Thank you so much for another flawless and painless new vehicle purchase. Tom Bell Chevrolet is a class act. By the way... my 2023 ZR2 freaking ROCKS !!!

Review №99

2024-05-03 04:56:33

Brian was really helpful and knowledgeable he was able to answer my questions. Great person

Review №100

2023-09-04 12:45:57

They listened to my needs to find exactly what I was looking for. They also were willing to negotiate with me on a price that I was comfortable with. It was a great transaction and would definitely recommend Tom Bell Chevrolet to my friends and family.

Review №101

2023-06-20 14:12:52

I had a noise coming from my front right side, it took them 4 days for them to tell me they are not sure what it is so they just greased it. when I got the car back the steering wheel was so dirty that the time I got home my hands were black. The service guy was great.

Review №102

2023-01-23 18:36:58

I love my new car, and Corey, my sales person, couldn’t have been more helpful! Will definitely send others to him if they are in the market for a Chevy! However my experience in signing the papers with finance was not as positive. I was in a hurry, as I had a meeting to get to. Unfortunately, it seems that the goal of the final signing is to add things to the invoice which, in general from a customer/consumer point of view, is more than a little annoying at that point. I basically said no no no to everything. Of course he offered to see if he could do better on the interest to fit some things he was offering in, but I had already contacted my lender and was working with them to get their best interest rate (instead of second best). He was able to jump ahead of that, and do it for me—which was great. However, when he told me what the new payment would be, it was only a few dollars less. With the interest being lowered more than a full point, I would have expected it to be significantly more. When I asked about the overall amount being financed it was $1000 more than what I had discussed with Corey. Turns out there was an alarm added that I had not been aware of and no one asked me if I wanted it (I didn’t and would have said no if I was asked). He basically told me it had been on there all along and there was nothing he could do. At that point I was already late to my meeting and since my payment WAS a few dollars less than the max I had agreed to, I just signed the paperwork to get out and on my way. However, the more I thought about it that part simply did not sit right with me and still doesn’t. Since I put money down essentially I paid $1000 out of pocket for an alarm I didn’t want or need. He tried to tell me I DID need it, and that it would save me money on my insurance. He said his saved him five dollars a month. Well, on my insurance, it save me a whole .19 cents a month, so apparently, my insurance does not think highly of the alarm or its value in protecting my vehicle. Anyway, again I had a great experience overall, and absolutely love my car and would do business with Corey again in a heartbeat. However, I am seriously considering contacting the dealership to see if anything can be done about the alarm because I really don’t want it nor do I feel I particularly need it despite the finance guy’s insistence that I did. I should have been given the opportunity to decline it without being put into a corner where I was time pressed on a deal that had already been negotiated. I know I did sign the paperwork and if I‘m stuck I will have to consider it an expensive lesson learned— but if I ever refer anyone I will definitely tell them to watch out for the details in finance because it had a bit of a scam feel to it.

Review №103

2023-06-15 14:06:24

I made an appointment. I arrived several minutes before time. The process was great about going in. Getting started. But when the person we were assigned to speak with in regards to my vehicle came and I explain to him that last time it was a seven hour process just to get a tire ordered and put on the car because the ball got dropped for someone went to lunch and didn’t get a message about The car and then they came back and they received the message and they forwarded it to the next person and that person had just left for lunch so again it wasn’t seen. And then they came back from lunch and it wasn’t read for at least an hour so I think seven hours is a ridiculous amount of time to wait for a tire a new tire that I paid almost $300 for, so I mentioned to your employee that I would like it if he could keep us updated in regards to how the process was going and if it was going to take an excessive amount of time. He told me there was nothing he could do once he handed off to the next person, etc. I feel like the point person that I am scheduled with when I get in. Should be able to ascertain what is going on with my vehicle at any given stage and notify me of that. But if this case Rudy didn’t seem able to do so. Later I received a text saying I could text him or even call him to see what was going on. so why did he tell me he couldn’t assist me. He was a knowledgeable young man, and when I said something to him in regards to my two year old battery, not having any problems while he was telling me it needed to be replaced. He told me he was very knowledgeable And I said well having been as Chevy driver since 1972 I also was knowledgeable. He said yes, but you know about driving a Chevy. I know how to actually fix them and what the problems and answers are. I found that to be very demeaning. As I grew up in my fathers shop. My father was a machinist mechanic And he took all of his daughters to the shop to work on weekends. So this young man Rudy had no idea how much knowledge I did have. And my ex-husband who was a mechanic. Not just on cars, but he also spent years as a helicopter mechanic. Had just checked my daughters car the weekend prior. and I just felt like young Rudy needs to be educated on how to speak to his elders and not make them feel as though he feels like we have a complete lack of knowledge or understanding of our vehicles. I am signed into my sons Google, but this is his mother yolonda Moreno Cleveland.

Review №104

2023-02-04 15:20:38

Esau my sales rep did an awesome job, I have purchased 3 new cars over the last 6 years andthis one was the best experience. Cofi did a great job, got me a great rate with a local credit union.Next day, Jeremy in service ordered me some factory parts I wanted, super fast and helped with selection. You guys are great!!

Review №105

2023-08-27 16:37:20

Great service here my salesman Drew was not pushy at all and made us feel really comfortable. Our sales manager Jimbo also did everything he could to work out a great deal and got my price where I wanted it to be. Great people really recommend this place

Review №106

2023-08-02 17:07:06

Anthony was great, helped me from beginning to end. Very attentive, friendly, overall great service. Definitely would recommend to family, friends, coworkers all around. Thanks bro much appreciated first class service.

Review №107

2023-02-13 18:50:15

My experience in Feb 20231. For two years, I ask every time to add air in my tires. Its never done. This time I circled back around and insisted it be done. Ive had to go elsewhere previously.2. I came in for my scheduled oil change since its been 5k miles since last one. Your technician Howard said because I was at 41% oil I didnt need it. To not waste my money. I explained it was inaccurate since last time I was there I realized 2 weeks after the oil change the service tech did not reset the truck display. I went back and a woman who acted like the boss did the reset and set to 100%. And she insisted the oil change was done. I had already driven in those 2 weeks over 500 miles.Howard insisted I dont need an oil change and wait until I hit 10% I dont ever do that!!!3. My prior visit I spent $1600 on service recommendations due to mileage on vehicle. These were half of what I shouldve had done because of cost. I expected Howard to bring this up for completion and it wasnt. After having to hear about his travels and how to deter animals hiding under the hood for warmth instead of offering to do the cleaning, I was over it and knew nothing would get done.4. On my last visit I asked my windshield wipers to be checked. I knew they werent if yall cant even add air to tires. They were ripped when I used them 2 days later. Howard insisted it was just wear and tear and sap from trees and happened way after my visit and inspection.Tom Bell dealership has no accountability and highly doubt any work has been done completely and for what Ive paid for.The women that work there as couriers of vehicles are even worse. But they dont sell for you so makes sense why all the attitude.Ive been in customer service for 30 plus years and as a manager I would never allow this type of work and inefficiencies.

Review №108

2024-04-12 17:57:21

Peter and Moses were helpful, friendly and exceptionally easy to work with.

Review №109

2023-10-23 15:59:17

Was treated excellent! Was able to come in 1 hour before they closed and they were able to swap out my battery with the warranty I had. Best in town.

Review №110

2023-08-28 16:01:22

Truck had to get towed twice for an issue that was created by Tom Bell when performing a basic PM. TB sprayed oil on my K&N air filter (GM performance package) and it contaminated mass flow sensor and my entire intake system. Truck left me stranded on the 10 freeway and had call my insurance to tow. They didnt clean it good enough the first time so it left me stranded a 2nd time. Initially Tom Bell expected me to pay $500+ for the cleaning and had to explain to a different service rep at time of pick up that is wasnt justfied, it was their service that contaminated my sensors. They ended up waiving the charges, rightly so (nerve wrecking). My insurance covered the tow the first time however Tom Bell expected me to cover the tow again the second time. They did end up towing only after I told them I was out of tows (nerve wrecking). During the second intent to clean out / fix they took my truck on 40+ mile test run and retuned the truck litterally on empty. I had over 3/4 tank when it was towed in. Had to go straight to the gas station after I picked it up (not good customer service). I was also hoping they would wash my truck at least one time during this whole inconvience, but I guess those days are gone. Ive had the truck for a couple days and hoping I wont get stranded anymore. On a positive note, the shuttle driver was really nice and they did offer an uber for picking up my truck the second time.

Review №111

2023-02-12 01:17:19

I have never ever had such a great experience with any dealership like I did with this place!!!The sales representative Corey was so knowledgeable with the 2023 traverse, he knew it all! If I could give this place 10 stars I would. Corey and Johnathan made purchasing my brand new 2023 redline traverse experience something to remember!If your looking to buy a car look for Corey, he is professional and knowledgeable and super friendly.Me and my husband highly approve of him and will gladly come back for any future purchases. No doubt about it!**********

Review №112

2023-11-17 14:54:08

I went with my son to buy his first new car. Everyone treated him with respect, patience, answered all questions he asked, and most importantly he was very satisfied with the experience and thrilled with his new car!

Review №113

2023-09-13 18:32:35

Corey Gaston did an exceptional job in helping me find the vehicle that I was interested in. His communication was prompt and accurate on the purchasing process, once he found the vehicle we were looking for. I will contact him again in the future when I am in the market for a new or used vehicle.

Review №114

2021-09-01 17:45:58

I originally made an appointment for Friday at 8:00 AM online. After a few hours, they called me and notified me that they had to change the appointment to Wednesday at 8:00 AM. I arrived 15 minutes earlier to be sure that someone will take care of the car at 8. They never found me in the system and they told me the car would be ready in an hour to an hour and 30 minutes. Finally, I waited almost 2 hours. When I went to the car, I saw greasy fingerprints and palm prints everywhere. They left dirty paper sheets and dirty seat covers and dirty steering wheel cover in the car. In conclusion, I was not satisfied with the service that Tom Bell Chevrolet provided.

Review №115

2022-10-24 15:20:31

All of the staff gave me great customer service. Howard was terrific. The only complaint I have is, that my appointment was at 9am and it took4 1/2 hours for an oil change. Thats way to long to keep a customer waiting for just an oil change. What good is the appointment, if it takes that long. The staff was awesome though.

Review №116

2022-07-07 04:03:11

As soon as I drove in to the service drive, I was greeted. Dan was professional and detailed about the work being done on my Traverse. Dan kept me updated throughout the day and assured me that my vehicle would be completed within a timely manner. He also provided me with a list for future services I should keep in mind. This list is much appreciated! That way I am not surprised with unexpected services and expenses during my next visits. Overall, my experience was great!!!! I will definitely be returning for all future services on my Chevrolet Traverse!!!

Review №117

2023-11-08 19:09:34

My salesman Nico was very helpful and courteous. He worked with me to get me the best deal. Also the manager and finance manager were awesome.

Review №118

2023-07-14 16:55:50

Had service after car stopped on freeway. Towed to Tom Bell. Had it repaired (timing belt) and battery. Great service from Daniel. Got oil changed too and a few other things. Truck cleaned prior to pick up. Thank you!

Review №119

2023-08-26 14:27:26

I give 5 Stars to Annette for service. If she isn’t there, the car doesn’t get completed on time and service pick up is slower than slow. Saturday morning pick up only had one, that is ONE person working for arrivals and departures. An hour wait to pick up vehicle.

Review №120

2023-12-16 14:38:20

Haley did an amazing job at keeping me informed of what was going on with my vehicle and was able to help get my truck back in a timely manner .

Review №121

2023-04-30 03:46:05

Great experience at Tom Bell Chevrolet!Pete Hernandez did a great job! I’d have to say it was the best and easiest car buying experience we’ve ever had! Thank you Pete! I love my truck!

Review №122

2024-05-10 00:35:40

Dan was awsome very friendly and helpful great customer service

Review №123

2021-09-29 18:51:07

My experience was great. The technician was efficient in evaluating the cost of the repair, and once the parts were there I brought the car back and it was finished pretty quickly. It would have been nice to get a car wash there since I could not take it to a car wash before the repair, but they had many cars in front of mine. However, they did have me pull in and they rinsed it off, so it wasnt as dirty. I am very pleased with my experience getting auto body work done at Tom Bell, and I plan on going there again should the need arise.

Review №124

2023-11-15 05:02:33

All of my repairs were done in a timely matter. I appreciate you guys so much for making me feel like family. And keeping me updated on my car.

Review №125

2024-04-04 12:44:49

Awesome experience. Would definitely recommend this dealer to others

Review №126

2024-06-21 13:27:17

Everyone at Tom Bell Chevrolet treated me like I was the only person in the dealership. Chance was personable, kind and relatable.Mark in finance was helpful, knowledgeable and answered all of my questions.

Review №127

2022-04-13 01:04:24

Dan was great! He was very friendly and extremely helpful. One of the best customer service experiences Ive had in a long time. From drop off to pick up he kept me informed about my vehicles needs. I am very satisfied with my service from him and the rest of the staff at this location. Everyone was friendly and helpful.

Review №128

2023-10-16 15:08:18

Everyone that Ive interacted with at Tom Bell Chevrolet have been amazing! The sales representative who sold us our Tahoe was professional, patient and courteous though the sale process.Also, Ive had my vehicle serviced twice and the service technicians were professional, courteous and kept me up to date with the status of my vehicle. Thank you!

Review №129

2023-07-18 19:56:44

Salesman Nico was great to us, he answered all the questions that we had and was very pleasant. Jonathan in the finance department was also very helpful and worked with us to get us a good deal.

Review №130

2023-05-24 14:49:13

Pete Hernandez from Sales and Mark from Finance did an exceptional job. They provided excellent customer service. Furthermore answered all of my questions and concerns. Would definitely recommend them to family and friends.

Review №131

2022-12-15 15:35:54

My sales consultant Niko did a great job of showing me the vehicles that I was interested in. He went above and beyond helping deliver my new truck. All of the staff did a great job of making me feel comfortable and not pressured into purchasing a new vehicle. The lot and sales floor were very clean and presentable. The signing process was simple and seemless. I highly recomend Tom Bell Chevrolet.

Review №132

2022-10-05 00:06:41

Everyone that we encountered was super amazing and they made this the best buying experience ever. Pete and Kofi made sure we understood everything at every step of the process and we were very comfortable a they did everything for us. I can honestly say that this was a very pleasant and great car buying experience.

Review №133

2023-10-12 19:09:09

The service provide the day of my visit was excellent. The staff was knowledgeable, enthusiastic and attentive. What truly stood out was the personal care and passion of the staff.

Review №134

2023-07-05 18:31:33

That doesn’t represent a full star more like no stars. I went there with a check and approval letter from my bank. With all that I told them there’s no need to run my credit or anything because I was going through my bank. I was told that they were not going to be doing anything with my credit. Two days later no only did they perform 1 hard inquiry they actually ran it through 8 different finance agencies causing 8 hard inquiries total. I’d rather ride on Omni Trans before going there ever again.

Review №135

2023-06-14 22:59:59

The multi-point inspection indicated my air filter was red and needed to be replaced immediately; I did not authorize the replacement as I felt $68 for a new filter was too high. I checked the air filter canister after I got home and the dust on the canister showed no indications of it being touched to check the condition of the filter while it was at the dealership..

Review №136

2023-01-06 00:39:40

I had a a great experience and would totally recommend the Tom Bell team. I worked primarily with Luis Ramirez. He made it very easy and I was very happy with his customer service. I look forward to working with you guys again soon. Love my new Silverado and appreciate this crew!!

Review №137

2023-09-04 12:29:16

Stevan and Johnny went above and beyond when it came to making sure we got exactly what we wanted in our vehicle. They were always available to answer questions and were very knowledgeable and helpful.

Review №138

2022-08-14 21:24:03

The work I came in for was done correct. Trans oil change, alignment, 2-coil packs changed, new rear 3rd brake light installed.But after getting the car home I had an issue but received a return call back over the weekend. They were quick to respond and fast to be sure everything was ok. Your team got the work done and we’re quick to respond. I normally take car of my cars needs but any more I don’t have the time but have found a place I can get the work done.Thanks for the help! Will return for service in the future. 👍🏼

Review №139

2023-04-06 23:57:08

The collision center had my truck for three weeks, and once I got it back and drove it home, I realized they didn’t fix two of the three things that I brought it in for. Items that were on the estimate from my insurance company. So I had to take it back and rent a vehicle, incurring more costs at my expense for your mistake. Then when I get the vehicle back the second time, it smells like someone smoked a pack of cigarettes inside my truck. I kept the windows rolled down, blasted the AC and no change. I’m a smoker myself so I know that if it just lingered on somebody’s person it would’ve dissipated, this is not that. It’s as if someone sat in my truck with the windows down and smoked, thinking that would be sufficient. This is not acceptable. I will never return to your dealership or collision center. You all should reimburse me for my rental car fee and for getting my car cleaned now to get the cigarette smoke smell out. Hands-down the worst experience I’ve had with a vehicle repair. Take your vehicle anywhere but here. Their communication is also terrible and it’s nearly impossible to get a hold of the “advisor” assigned to you.

Review №140

2022-04-28 17:32:10

Though the timing was long for all that needed to be done, Angel was able to get my car done in a timely manner and actually get us done early. He was thorough with his evaluation of the car and went over the details with me both at the beginning and end of the appointment. Very well done.

Review №141

2023-03-22 11:49:46

Wait time was not the best to drop off my car. They over booked. My guy did not call me to ask if I wanted or needed any work done, they did not rotate my tires due to them not finding my tire lock, with me doing my oil change (winter check up) at the dealer they should have one and it has always been in my car and after my visit it is not there.They did not change out my sticker that’s in the window now. After my trip this week to Vegas I feel I might need breaks but I’m not sure 100% because I was not told I need or don’t need them.

Review №142

2023-09-19 19:26:29

Nico was upfront with most of the information. I did not end up buying a car from here because management would not sell me what i wanted without tagging on Digital license plate and Star Guard.

Review №143

2023-12-27 17:33:46

Esau Rodriguez was really friendly and knowledgeable on all inventory and made it easy for us to narrow down on our selection.

Review №144

2023-08-25 14:09:36

This was my first time receiving service from Tom Bell Chevrolet. I was in and out. Rudy took care of me and I was on my way with my day. Great service was provided and I will return.

Review №145

2022-08-15 14:36:29

The team in the service department is EXCELLENT. I cannot stress enough how amazing Dan and the rest of the team is on the customer service front. These poor folks are under a constant stream of work, and were still able to get my service done faster than estimated. I live 45 miles away, and you can bet your bagles I will be using Tom Bell over my local service center from this moment on. Thanks again!

Review №146

2023-09-25 20:58:32

Everyone was so polite, professional and courteous! We are so happy with our vehicle! We will definitely recommend Tom Bell to our friends and family!

Review №147

2022-04-21 21:44:20

Really happy about my purchase, left feeling great. Chris was honest and helpful about the car and worked with me to make sure I got the car I came for. Jonathan the finance director made it work the best way for my situation. If I shop for a car in the future I will check with them first.

Review №148

2024-04-16 21:26:20

Went in for routine maintenance and everything was taken care of in a timely manner.

Review №149

2023-07-20 13:43:18

I went in for an oil change and not only did they change the oil. They also steam cleaned my engine at no charge. Great service!! I love Tom Bell for my car purchases and service♥️♥️

Review №150

2022-06-09 21:04:30

We had the best experience with this dealership. Not only did the sales team take care of us, but the service department is great too. They take care of their customers even after the initial purchase, and value long term relationships, which is rare these days. Were now a proud, happy Tom Bell Chevrolet family.

Review №151

2023-05-24 05:21:54

Dan was very helpful, friendly and was very sincere. Definitely made me feel like he was advocating for me and doing what was right. Dan shows integrity and takes pride in what he does. Awesome guy.

Review №152

2022-09-30 15:40:14

Brian, the service manager, and the entire service department team are excellent. They are very welcoming and attentive to their customers. Brian is especially great at feedback and follow-up. I appreciate getting such great service and look forward to having them continue taking care of my Chevy.

Review №153

2022-07-25 20:27:23

Dan from service Dept. was phenomenal. Looked at my vehicle immediately. Kept in contact while my vehicle was being serviced. Contacted me with another issue that was found. Completely satisfied with my experience. Everyone that I came in contact at Tom Bell greeted me. I will never go anywhere else because of the top notch service that Dan provided.

Review №154

2021-04-21 16:10:05

So very happy with the amazing service and easy process with the purchase of my new beautiful Traverse. I was very specific about exactly what I wanted and spoke to Jessica in sales prior to heading to the dealership. They had exactly what I wanted and when I arrived Jessica got things moving right away. No hassles, no price haggling, everything was as expected and as I had seen the vehicle priced, no surprises. Jessica took care of everything and was attentive through the process and answered any questions. Finance was just a simple and stress free and Kofi was great to work with. I was in and out quickly and off in my new car. I loved the experience and Tom Bell has definitely earned a new customer. My sincere thanks to everyone there.

Review №155

2023-02-01 13:58:28

I dropped off my car and immediately was greeted and helped. Damon was my assignment point of contact and he was very professional. He kept in communication and made the whole process feel that much better. He was able to negotiate cost with me without any problem and I am very grateful! When I went to pick up my car, it was a few minutes after closing, but he helped me anyway and was successfully able to get my car back to me. Overall the experience was a complete opposite of stressful and there were no “worry” moments. 10/10 best customer service!

Review №156

2024-06-13 20:59:50

Annette is so on top of all and is knowledgeable helpful, and understanding. She takes very good care of my shock Camaro. Gets me in and out in a good time. Now she has my new 2024 2SS1LE to watch over. She is the best.

Review №157

2022-03-28 16:14:06

I will definitely return here for another vehicle purchase in the future. The entire staff and process was amazing. Louis and his manager Mark in sales were not pushy and provided me answers to all of my questions. Kofi in sales made the paperwork side of things quick and easy. Can’t say enough how great it was to have such a smooth and pressure free experience.

Review №158

2022-09-28 15:25:09

I brought in a vehicle that I was told needed catalytic converters and should have been covered under federal emissions warranty. The service manager misrepresented what I said about previous work and determined the vehicle was not eligible based on his misrepresentation. He asked about previous work. I told him that it had a valve job. He claimed I told him it was a cracked head causing coolant to leak into the exhaust. That was untrue. I took it to a muffler shop that did some research with another dealer and they determined it should be eligible for warranty replacement but they couldnt get to it as quickly as I need the truck. Im paying the muffler shop almost $4,000 so I can get it back today. Ive had a couple of other bad experiences with Your dealer ship over the last 30 years. I should have known better than to bring it to you. Rest assured I will never make that mistake again. The one star rating is misleading, I would give zero if I could.

Review №159

2022-03-04 22:34:57

I had a real pleasure experiencing the upmost professionalism and courtesy.My representative Dan got me the information regarding my vehicle and the repairs it will need in a timely fashion.The foreman was accurate regarding the diagnosis and I was very pleased with my service.I will definitely use them again.

Review №160

2023-08-20 20:01:17

Peter made my experience very easy and worry free. Johnathan as well, made the car buying experience a breeze. Walked out with a brand new car and no question unanswered.

Review №161

2022-03-23 17:38:41

Joe Morales was fantastic. He is knowledgeable in the industry very attentive to detail. His estimate was almost dollar for dollar to the insurance adjusters estimate. He worked with me and ordered parts up front to cut down my vehicle being out of service any longer than necessary. With the supply chain issues we are currently faced with this was very important to me. Of course my vehicle was still drivable. I was very happy with the quality of the repairs and the fact it comes with a lifetime warranty on repairs impressed me also. I would recommend them and would use them again. It is important for people to remember the auto repair industry is facing extreme issues with getting OEM body parts which is out of their control. This greatly extends repair time. I was fortunate my parts were avaliable and repair time was one week. I had to have front fender replaced and both doors repaired and painted. Paint match was excellent but my vehicle only had 5,000 miles and no fading. Overall I was very impressed.

Review №162

2023-02-20 15:52:02

Horrific experience from start to finish. Service manager didn’t know how my car worked and kept asking me (what kind of oil should I put in? How much oil does it take?). Even though I had an appt, oil change took over 24 hours and even then was only completed after 5+ calls/txts from me pushing for it. When I came to pick it up, asked them to have the car pulled up since I needed to leave for an appt. They assured me they were pulling it up. Spoiler-they weren’t. Took 45 minutes for them to bring my car up-missed my next appt. Then, for the cherry on top, they mischarged me, and couldn’t figure out how to do the math to calculate what I should pay. Even after it was “fixed” it was still an overcharge from what the receipt they sent me said. Currently crafting an email to my entire clientele about this debacle, so they know to avoid this Chevy dealer, and ideally all Chevy dealers, for their service needs.

Review №163

2023-02-17 17:34:02

My sales persons name was Corey and he was so nice a d knowledgeable on the 2023 chevy traverse. He knew so much and was so nice that I made the purchase!!! I love my car! I will definitely be going back for all our familys future purchases for sure! Thank you tom bell chevrolet.And thank you Corey, me and my husband loved your kindness and expertise!!!!

Review №164

2022-04-29 13:29:01

My service advisor, Dan, has always been very helpful with any services my 2017 Traverse needs. Dan always remembers me, my name, the city I live in, my car. He displays understanding and genuine concern for my car’s service needs and makes even an expensive repair (aren’t they all!!) “easier to swallow”. He keeps me informed about what’s being done and how soon my car will be ready-he doesn’t just collect my car and forget about me-it’s totally clear that he loves his job, trusts the technicians, and cares for the needs of the person bringing their car to him.

Review №165

2020-09-16 01:15:46

I had a great experience with Tom Bells service department! I arrived right at my scheduled appointment time and was greeted within one minute by my service representative. Paperwork was signed and my car was taken back right away and I was given a reasonable estimated time for the service completion. They recommended brake fluid service and both cabin and engine filters all of which I knew were due ..... So, we added these complete with a nice military discount!!! Now my car is moving better than ever.Thanks guys!Special thanks, Misael Miranda

Review №166

2023-03-16 13:58:54

I have been looking for a truck for over two months, I called Stevan and let him know I was not having any luck. He invited me to come down to the Tom Bell, when we arrived the truck I was looking at was already pulled out and clean. After talking with Stevan and his professionalism and great over all customer service we decided to purchase the truck from him and couldn’t be happier!

Review №167

2023-02-28 13:13:11

I have taken all my Chevy vehicles to Tom Bell for service - staff is always friendly and helpful but the work does not reflect the dealership standards - I had a routine oil change and tire rotation service done on my work truck - 22 Colorado, I asked for all my fluids to be topped off and to let me know if anything needed attention. I even left the truck there for several days as to not hurry the techs for something simple - when I picked up my truck I read the report that was given to me by my service advisor - it stated that all fluids had been topped off - I even asked her if they had been and she said yes they had. As soon as I turned the truck on the windshield washer fluid low sign came on, on the dash. It was disappointing to say the least. How can I trust the service department to do as they say they did when something as simple as adding washer fluid gets by them. And it even has a light that I am certain at least 2 people had to have seen after the tech was done with it. It comes on as soon as you turn the truck ignition to the on position - it even beeps at you !!!! There seems to be no follow through and that’s very disappointing.

Review №168

2022-09-13 17:10:15

Tom Bell Chevy was super accommodating. GM took forever to resolve our Bolt equity swap, however Corey and his General Sales Manager were super understanding. They couldve easily sold that vehicle to someone else in the interest of moving inventory, but they treated us like customers that they wanted to come back again and again. Well go out of our way to recommend this dealership, weve already shared stories of how these guys arent like other dealerships.

Review №169

2022-07-21 13:42:55

I was told my cars alignment in front was bad. However my car drives fine. Doesn’t pull to any side. Drives straight. Tires are fine as well. Also just wanted an oil change and I feel because it was loud and could barely hear the associate was trying to get me to pay for something I didn’t ask for. I ended up just doing the oil change but had I not noticed I would have paid for items I didn’t need as I just had them done on the last visit

Review №170

2022-04-15 19:48:07

Customer service was amazing! Buying a truck has never been easier. The sales person Esau Rodriguez was so knowledgeable and his follow up after the purchase really made me feel like part of the family!

Review №171

2023-02-16 00:13:18

My wife received her truck back today, we had forgotten my sunglasses (Oakley) & she had left 200.00 on accident in the truck. When the truck was returned it had 500 extra miles on it & both items listed above were stolen. In the paperwork received it says theyll have a drive test,I did not know a drive test would be 500 miles in 2 weeks. As for the items it had said that they are not responsible for items, well why are your mechanics digging through our truck & how does a test dtive consists of 500 miles throughout 2 weeks? Im curious to understand this

Review №172

2021-06-15 18:52:23

Busy Monday. I recommend trying a different day. Took time for someone to help us. Very busy moving cars. Needed more help in Service area. Tony was helpful. He was called from somewhere to come help me. I arrived 15 minutes earlier than my 9am appt. Car was finished earlier than for the recall work, replacement battery,and oil job. Thank you Volt mechanic. Friendly and fast upon my return to pick up my car. Over good service. I think they needed more people than the two that were working very hard or I would have given them a 4 star.

Review №173

2021-02-22 17:30:34

Excellent customer service. One of my best dealership experiences. Quick, easy and extremely helpful. Everyone at Tom Bell treated us great and made us feel welcome. Especially Jessica, our sales person. Great job! Would definitely recommend.

Review №174

2022-03-31 22:37:51

Always enjoy working with Dan, I was on a time crunch this morning and Dan understood the urgency and made sure that my car issue was remedied. Dan has great customer service and always has a smile on his face, he sets the mood right from the beginning. I will continue to take our car to Tom Bell.

Review №175

2021-12-22 04:20:38

My service advisor, Skyler, was so helpful and went out of his way to keep me informed about the work being done on my car. He answered all of my questions and let me know which things I needed to do now and which ones could wait until next time. I really appreciated the time he took to keep me posted. Thank you, Skyler and thank you, Tom Bell Chevrolet for having such a great employee.

Review №176

2023-03-23 18:09:58

Dont buy from Tom Bell Chevy!!!!!!!I bought a 2016 Silverado worked out the deal then went to sign paperwork. Was already approved by my Credit union. took home truck then realized that then charged me $599 over agreed price. Called my bank 2 weeks later to find out why has not been added to my account and come to find they canceled contract with my credit union and opened a account with LBS financial without my notice and even sign my name to open said account.I Called and get the run around all the time. So now i have to wait to get my registrations to refinance to my own back. Its very shaddy placeBE FOR WARNED ABOUT BUYING FORM HERE!!!!!!!!!!!!!

Review №177

2021-06-01 23:25:19

What can I say, Tom Bell staff is amazing. After a few negative interactions with a couple of my local dealers I decided to try out Tom bell and again they were amazing. I was automatically greeted upon sight and was in a new car within minutes. I am one hour from Tom Bell but would go back without hesitation. Great deals and great staff, thank you to Alicia Morales for her expertise and professionalism.

Review №178

2022-09-19 16:56:06

I live up in Big Bear and called your service department and told them I have a 2018 Chevy 2500hd diesel that was giving a emission service needed alert with mileage count down to reduced power and speed. I also had the check engine light on.The person I spoke with said they will need to check if there was someone to work on diesel truck. They came back and said they could work on my truck and scheduled the service for 7am.I drove down from Big Bear and arrived 10 minutes before my appointment time, an awesome lady met me asked me to stay with my vehicle advised the service advisors were in a meeting and will come out when done. About 20 minutes after 7am my service advisor met me.I explained to the service advisor the issues going on with my truck and he advised me they do not have a diesel mechanic to handle my issue. I told him I called last week to schedule the work and they said it could be completed, if there was any question whether your service department could work on my truck why would I schedule here. I’m having to drive over an hour down from Big Bear.He then went to talk to the Service Manager and he came over and said they only have a diesel tech and he is scheduled up for the day and asked if I can leave my truck for two days. I advised no, I had called last week gave all the information of my truck and your service department said they could schedule me with the diesel tech for 7am today.The Service Manager said he is going to talk with the Diesel Tech and see if he can look at my truck. He came back and said he can look at my truck but it will be a few hours. I said no problem I brought a bike and went out for a three hour ride. During the ride they called and advised there was a heater core recall and asked if they could complete the work and I said yes. They also called before I returned to advise the emission system was reset.They were done with my truck a little after 2pm.Everyone one I spoke to was friendly and professional, but to schedule work and drive over an hour down a mountain to get the work done then to be told we can’t work on it. Then maybe we can but you will need to leave it with us for two days, then oh yes we can do it. That’s all real frustrating.

Review №179

2021-08-06 03:18:18

From the time we pulled into the service driveway to our departure we were welcomed, genuinely cared for and promptly assisted. Impressive was the attentiveness each person gave us to get the jobs done we needed. Our service agent Howard was extremely helpful and explained a variety of aspects with our older car. I appreciated his kindness and the sharing of his wealth of car knowledge. A delightful person to work with…I’ll definitely be back and happy to have such a great experience as a first time customer.

Review №180

2022-08-30 04:10:10

Gerardo costilla was our sales person. He treated us very well and very helpful. He was really patient and didnt pressure us while we were deciding to buy or not to buy a car that day. The whole team made us feel comfortable specially the finance guy who really took the time to explain everything to the end of the purchase. Thank you for the great experience.

Review №181

2022-05-18 23:49:32

Brought my car in for a check engine light on Saturday, May 14. I received a call around 3:30 that day that no one had had a chance to evaluate my car that day and would check it out on Monday. I received a call on Monday that my car showed an emissions leak, when I asked what that would mean, I was told it could be anything from the gas cap to the engine that had the vapor leak. I was told it would need a smoke test to determine the leak. I agreed to the test, but was not happy about the $199 price. The next day, I got a call that the smoke test was inconclusive and they were going to check the gas cap. He would call me back and let me know what was found. At 3 that same day (Tuesday), he called and said my car was ready, it was in fact the gas cap. I spent 4 days without a car and paid $253 on a gas cap replacement. I feel that the gas cap should have been the first thing that was checked. I have always trusted Tom Bell’s service department, but I feel that I was taken advantage of by performing an unnecessary test to pad the bill. I called to talk to the service manager and left a message, he has yet to reach out to me. I will never visit Tom Bell in the future and will recommend my friends and family not go there either. I sure hope that $255 bill was worth the loss of a loyal customer.

Review №182

2020-08-18 17:18:08

Excellent job by my service advisor. I had an outside service contract and he went way beyond to make sure my repairs were covered. They kept him on hold for more than 1/ 2 hour. But he waited to make sure my concerns were met! Thanks for the excellent job! We will continue to do business with Tom Bell s Service Dept. Be safe to all involved. Bobby Williams. 10 across the Board!!

Review №183

2021-04-09 15:43:40

The best car buying experience I’ve ever had. Jake was responsive and friendly since the first message and was flexible in getting me in to test drive my truck a little later in the evening. He made me feel like an old friend. The entire sales team was friendly and not pushy at all. A breath of fresh air from other dealerships I’ve dealt with. I’m so happy with my new Silverado and with the entire buying experience.

Review №184

2022-09-19 16:58:28

The customer service is horrible. I had a Brian Benson help and had my car for about 9 days and in the first week he would not returned my calls and the dealership gave me the runaround and I couldn’t get a hold of him just to get an update on my car. I am a single parent juggling one car so when my car is in the shop I was really stressed without one. So I appreciate any updates because day by day I need to figure out a ride for my daughter and myself. So the first week I kept getting the runaround, picked up my car and it was still doing the same thing so had to return it again on Monday and that’s when I asked Brian he needs to keep me informed that I feel I shouldn’t have to hunt him down to find out information on my car. So the second week he did better on giving us feedbacks and follow ups but he did not advise us that he would be off on Friday so we are sitting around waiting for an update we left several messages for him again as well as email and no response. The dealership did not even advice us that he was out and kept forwarding us to his phone which I think they should know if he’s in the office or not and should forward us to someone that could help us. All in all the customer service experience was absolutely horrible on all ends not one person was helpful and I am very disappointed as customer service use to be a lot better than this in all departments. Everyone is rude as well when people show up and they take our keys. Not only were they rude to me as I sat there and waited for my car I saw them being very rude to other customers as well.

Review №185

2022-09-19 20:29:41

Servicemen Brian was amazing, super positive and cool headed. Made my stressful situation a breeze to fix. Im truly fortunate to have been served by a great knowledgeable service representative.

Review №186

2022-06-29 14:49:04

Thank you very much for selling us the car. I am so happy with it. My first electric car and love it. Like to thank Stevan for willing to work with us and his honesty. He helped us to go every details to use all functions to the car. Very appreciate that. Definitely will refer family and friends and come back to buy more vehicles in the future. Thanks again!Jennifer

Review №187

2022-10-04 12:48:16

Dan in the service department is the best and i trust him with giving me the truth about my service needs and not taking advantage of me just because Im a woman. Service is fast and i really appreciate the Lyft to and from work/home when I cant hang around. A special shout out to LaQuita (?) also in the service department...nicest host EVER!

Review №188

2023-06-12 00:03:20

I would like the thank Peter Hernandez in Sales at Tom Bell Chevrolet in Redlands. Peter a great guy! He did a great job matching us up with a new 2023 Silverado 2500. Its beautiful and we couldnt be happier with our purchase. If you are looking for a new truck, Peter at Tom Bell in Redlands is who you want to see!

Review №189

2023-04-27 23:02:20

I would like to give Tom Bell Chevrolet and Damon at the service department and the team over there my sincerest Thank you. My ex-wife 2015 Chevy spark is back on the road and doing great. What was supposed to be a very expensive transmission replacement ended up being completely paid for by Chevrolet. My ex-wife situation with her 2015 Chevy spark transmission is proof Chevrolet honors there warranties. Again thank you very much to Tom Bell Chevrolet and everyone over there at the service department especially Damon.

Review №190

2022-11-01 14:40:41

My 2022 Chevy Bolt EUV first sercice experience.I came on time for the appt only to be told the service consultant was out to lunch and that i would have to wait a hour and a half until he would be back. So i came back in such time and checked in again and the car was serviced rather quickly to my surprise when i saw it being driven out but I was told i would have to wait 1/2 hour for the paper work to be processed. Ok i waited. When the paperwork was done, i was told to pay $36.00 for the tire rotation. I was now at the edge of patience. I was contacted to bring in the car for its first no-charge service so why the $36? So that was my experience at your dealership service department. I will think twice about bringing my car to your service department next time. I do have options.

Review №191

2020-09-16 15:28:27

I had a great experience at this dealership, I worked with Chris Melendez on 9/15. He was more than accommodating with it being later in the evening he didnt once dismiss any of my questions. I ended up leaving at 10pm with my new car. He showed me all the features of my new car and helped me get my Onstar and WIFI loaded up on the cars. He showed me the autostop feature and ensure my car was nice and clean for me. I will continue to go back to this dealership for all my cars! Ive never had such great customer service for my car purchasing needs. He ensured I got the best for my trade-in, and the most back in rebates for the new car with the best price point.

Review №192

2023-07-10 23:17:43

Gus was very helpful and attentive kept me up to date and informed about my car and i really appreciate that would like him to be my service advisor in the future will definitely be bringing my vehicle back there in the future

Review №193

2021-05-01 00:02:11

I requested quote later Friday night, and got call from Alicia Saturday morning. She was very easy to work with. The price she gave me is very honest. I picked up the car at same day. Amazing dealer and staff. It was worth to drive 80 miles to get my new car for Tom Bell Chevrolet.

Review №194

2021-12-25 16:57:11

They fit me in last minute for an oil change and finished with my vehicle an hour earlier than promised! And just like the previous visit, my experience with the staff was great! Skyler was awesome and very friendly! Tom Bell Chevy knocked it our if the park yet again!

Review №195

2023-08-15 12:15:05

I bought a 2023 Silverado diesel truck here 2 months ago and I have had nothing but problems with the DEF system. Brought it back several times and they keep resetting the ECM….I finally got in touch with a manager and they said they don’t have a diesel tech at Bell Chevrolet. Very dishonest with me and my truck still has problems…..

Review №196

2022-03-24 14:44:18

Steve Wilkinson here at Tom Bell Chevy is a phenomenal person to work with. I recently purchased a 2022 Corvette C8 which is not an easy task to do, especially being half way across the state. Steve provides full awareness and transparency, which allows the buyer to feel at ease and comfort.His response time is impeccable and he truly satisfies his clients by getting them home with the cars they want to the best of his abilities. Above and beyond five star service was seen here and I would definitely recommend people to him. Very personable guy as well, most enjoyable purchase I have made.

Review №197

2023-05-22 03:35:41

Great sale guys. No pressure at all. I appreciate that. Thats one of the main reasons I never go to a dealership. Cory was very informative and knowledgeable. I didn buy a vehicle yet but I will

Review №198

2022-01-11 05:55:15

I am always happy with Annette helping me with my service needs. You’re very pleased to bring my car to this well organized and well run service center. I appreciate the amenities such as the bottle water and the special coffee‘s. The staff is very polite and very customer oriented.

Review №199

2022-01-17 18:05:17

I love coming to Tom Bell Chevy because of the great service they provide. They have great customer service every time. Damon Chero, our consultant is always great! My husband and I brought our vehicles to be serviced, Damon continuously provides great customer service in putting our concerns first. We were finished in a timely manner. Tom Bell dealership provides comfortable seating and some television while you wait for your car. I almost forgot I was waiting. Damon often assured we were taking care of, and often communicated the progression of service. I would recommend Tom Bell to all my friends and family.