TLC Tech - Managed IT Services IT Support Company in Sacramento in Sacramento

Review №1

2024-01-09 23:20:23

*Etienne* went above and beyond with help and additional research to solve a couple of issues that needed to be addressed. He was extra personable, friendly, and explained things to me using the KISS Principle, which helps immensely when Im not an expert in his field. I can see him being a great internal manager at some point, due to his rare combination of strong people skills combined with his IT knowledge. Some of our branches hire IT folks often, and Im confident hes a rare find and you made a great internal hire. was a solid support for a couple of issues that needed to be trouble shot. He was extra personable, friendly, and explained things to me using the KISS Principle, which helps immensely when Im not an expert in his field. I can see him being a great internal manager at some point, due to his rare combination of strong people skills combined with his IT knowledge. Some of our branches hire IT folks often, and Im confident hes a rare find and you made a great internal hire.

Review №2

2024-03-12 23:55:38

Within one hour of submitting my help ticket, TLC contacted me via telephone. Armand was friendly and patient as we walked through my issue, which was resolved (thankfully) very quickly.Thank you TLC for having dedicated Mac OS employees!

Review №3

2024-05-13 22:01:06

TLC has always been great at assisting me with my technical difficulties in the office, but they also send out weekly trainings that help keep me in the loop for cyber security too. While I have to admit, I originally thought I was a smart girl and I know how to not be scammed, I have to admit that these trainings have definitely built the confidence in me that I beat the scammer today. Heres my story:I just wanted to share a fun experience with you all. I am so grateful that I have half a brain and work in the legal field to give me some common sense knowledge. My husband just received a call and the person said they were from the county and they had his number listed as the primary number, but they were calling for me. He took a message and brought it to me. I asked him what it was about and he says he wasnt sure but they said they were from the county. It send my spidey senses to tingling. Something was awry. I called the number by first pressing *67 and the call could not go through. I told him it had to be a scam. He called from the house phone (that we never use) and they answered. They were trying to get me to say my name and told me they had something to serve me. I explained that I work for a law firm and that I know that if they have something to serve, they will not be calling to confirm. She says that because I work for a law firm does not make me above the law. I said, No, but it does make me knowledgeable in the way the law works and people do not get phone calls when they are getting served. I told her if they want to serve me, come on by because Im home. Scammers these days got some nerve. #shockedanddismayed lol This isnt the first time Ive been hit with this scam. Experian informed me that my email has been compromised and my information is on the dark web, so I was well aware this could happen. You know why? Because Ive taken all those TLC weekly trainings to prepare me for this day. I was ready! THANK YOU TLC!!! - From Shaunda at Cutter Law, P.C.

Review №4

2024-06-20 23:48:21

As usual, Matt and Dan at TLC were extremely helpful and helped resolve my issue very quickly. Much appreciated!

Review №5

2024-04-01 17:20:19

In the dynamic realm of technology, finding a reliable partner to navigate the complexities of IT issues is a rare commodity. I recently had the pleasure of experiencing first-rate service from TLC Tech, a testament to their unwavering commitment to excellence and customer satisfaction. TLC Techs solution was not merely a quick fix but a strategic intervention, enhancing our systems performance and resilience. Their recommendations for preventing similar issues in the future were invaluable, showcasing their commitment to their clients long-term success. I wholeheartedly recommend TLC Tech to any business seeking not just solutions but a partner dedicated to their success. Their blend of technical prowess, customer service excellence, and ethical business practices sets them apart as leaders in the tech industry.

Review №6

2024-06-06 16:49:34

TLC has great response time and the techs are always nice and helpful.

Review №7

2023-05-19 16:56:50

Quick and thorough! Thank you. Also, persistent in contacting me even when I was out sick, not closing the case because I did not reply. And then keeping his promise to find answers and follow up. Im very happy, thank you!!Tech immediately found the issue (one drive crashing) and was able to fix it on the first call!

Review №8

2023-12-07 00:49:50

Quick to respond to my request for service. Easily understood the problem and resolved it immediately all the while being friendly and conscientious of my time.

Review №9

2024-04-19 15:16:24

Good customer service. Prompt, competent, and friendly service.

Review №10

2024-07-05 19:36:01

Another TLC wizard to the rescue. Less than 10 minutes and I was up and running full speed.