Presentation on Map Reviews Nearby

Thompsons Chrysler Dodge Jeep Ram in Placerville

4.7 (199) 126 Forni Rd, Placerville, CA 95667, United States

Location on the map

Placerville, El Dorado County, California, US

Phone: +1 530-621-0100
Site: https://thompsonschryslerdod...

Opening hours

Monday:9 AM–7 PM
Tuesday:9 AM–7 PM
Wednesday:9 AM–7 PM
Thursday:9 AM–7 PM
Friday:9 AM–7 PM
Saturday:9 AM–6 PM
Sunday:10 AM–5 PM

Edit info

Total reviews rating 4.7

199 Reviews for Thompsons Chrysler Dodge Jeep Ram 2024:

Review №1

2024-06-09 19:51:06

I was shopping around to upgrade my lease on my 2021 Jeep Wrangler and while I looked all over the Bay Area, I found Thompson Family of Dealers that had a great price on the make and model was looking for.When I reached out via email, I was responded to within a couple of hours, a video was sent of the vehicle along with contact information. Very fast and very professional.Shout out to Gary for helping me out throughout the process, he was knowledgable, transparent, didn’t take the typical “car salesman” approach and I really felt like he was looking after me as if he was a friend. We worked out a price, made sure I was taken care of when turning in the lease, test driving the new Wrangler, and finalizing all the paperwork.Also would like to thank Miguel in the Financing department. He made the process easy to understand. Very conversational while we were waiting for paperwork to go through, it felt like it was “take your friend to work” day.The upmost praise to these guys, I traveled all the way from Concord, CA (1hr and 45mins) and I do not regret it one bit!I’ll make sure to recommend these guys to anyone looking for a new vehicle.10/10 service from the whole crew.Thank you, Gary, Miguel and Mike.

Review №2

2024-06-28 22:07:14

We broke down on our way to Tahoe and luckily this service/dearliship was close by. We stopped in hoping to get an idea on what’s went wrong with our car. They quickly told us the problem and even offered us a shuttle to a near by car rental place. Everyone one there was friendly. Special shout out to Christopher and a lovely man who gave our toddlers little duckies to play with. They even have a refreshment area and play nook for kids. Wish this place was closer to where we live! 5 stars for sure.

Review №3

2024-04-28 18:41:36

We had the best service ever !! Ryan went above and beyond sending me pics and videos of the car I was interested in getting. This young guy is doing the marketing for your dealership by using innovation. What a sweet person he is !! I will recommend my friends and family to him.

Review №4

2024-02-10 21:17:55

Very helpful staff Ryan,Steve and Jason all respectful and listen to my concerns through outThe purchase of my first truck very happy and definitely my new dealer

Review №5

2024-04-13 00:57:43

The best days were buying my 2003 and 2018 Ram 2500 Dodge Cummings Diesels.The worst days were trying to get service repairs under warranty. I felt that I was a hostage to their money making ploy. Adding repairs that I didn’t request and pressuring me to fulfill. A simple tire rotation takes 2-4 hours even with a scheduled appointment. A Friday appointment usually carries over through the weekend.On a kinder note, Christopher and Donna usually resolved the problems that I experienced.

Review №6

2023-05-02 20:54:28

The entire team at Thompson was very patient and knowledgeable. I told them what I wanted, they showed me what they had in stock. Jesse, Brad, Barry and Jason made my purchase easy. The team took the time to explain all the different models available and what the different financing options were available. A few days after I took possession I took it back to the dealer to have some additional work done to the vehicle. The service department was great!

Review №7

2024-04-25 22:56:56

Very pleasurable experience all around with the team at Thompson’s RAM-Kyle and Matt made our purchase easy, and provided all the required technical information for us to be comfortable leaving with, and operating the new truck.

Review №8

2024-02-10 21:17:22

Our sales representative Ryan did an amazing job. He was great, professional, and did not pressure us in any way. He made our car purchasing experience one that we will not forget. Anyone looking for a good dealership and sales representative definitely go to Ryan from Thompsons Jeep, Dodge, Ram, and Chrysler

Review №9

2024-06-02 01:45:34

Just leased a 2024 Jeep Wrangler Sports S 4xe from Thompsons CDJR. I’m from San Jose and drove all the way there since they were transparent and easy to talk to. I recommend Logan, He’s the best guy to talk to if you’re interested to get one. He answered all my questions straight up and no beating around the bush. No time was wasted. Thank you Logan!

Review №10

2024-03-19 22:06:56

These guys have taken care of my 2022 Dodge Ram Diesel 2500 since new. All factory service plan appointments and recall fixes. They are always helpful letting me schedule, leave the truck early when necessary and it has always been completed on schedule or ahead of schedule. The dealership has a shuttle service as well that is available when I need it.

Review №11

2023-07-23 01:29:54

Incredible service. Very informative. Logan was amazing explaining everything and helping us through the entire process. Will definitely recommend Thompson and Logan to anyone interested in purchasing a car. Thank you! I love my Jeep.

Review №12

2023-10-01 07:23:21

I ordered a Ram 3500 HD dually.I price was excellent, I ordered exactly what I wanted. Matt and the sells team answered every question I had over the 5 months it took to be delivered.Super happy with the purchase

Review №13

2024-02-19 21:25:09

Thompsons offered a complimentary assessment of the issue i brought to them. Other Jeep dealers wanted $300 to diagnose. A short ride with an advisor and they then offered several repair fixes. Awesome service, many Thanks!

Review №14

2024-02-26 01:24:17

Had a wonderful experience buying my new Jeep at Thompsons Chrysler Dodge Jeep Ram. Jacque was the absolute best with helping me through the entire process. She was always available to answer any questions I had and even sent me a video of the whole Jeep since I wasn’t able to get there right away. I definitely recommend them for anyone looking to buy a car.

Review №15

2023-12-09 00:13:29

I cannot recommend Thompson Toyota highly enough! My experience from start to finish was nothing short of exceptional. Rich, in particular, stood out with his unparalleled commitment to service. Even after the purchase of my car, he continued to be a supportive presence, guiding me through every step of the process with professionalism and enthusiasm.The service department at Thompson Toyota deserves special recognition as well. They skillfully transformed my new 4Runner, lifting it to perfection and effectively bringing my vision to life. Their work didn’t just meet my expectations; it surpassed them, making my dream car a reality. If you’re looking for a dealership that combines excellent customer service with top-notch technical expertise, look no further than Thompson Toyota.

Review №16

2024-02-03 20:22:15

Great experience! We drove an hour and a half to check out a Ram pick up. It looked exactly as it showed in the pictures, interior was very clean and the truck looked well taken care of overall. Jacqy was extremely helpful and awesome to work with!

Review №17

2024-02-06 02:48:48

We spent 2 days visiting different car dealerships and then my husband went home to spend time looking at various dealerships on line. He then received a call from Jacqy at Thompsons of Placerville regarding a truck he was looking at on their site. After a few questions, Jacqy followed up by sending photos with details of a potential truck for my husband. She also obtained the info she needed to address a possible trade on. No high pressure, just excellent service. We were so impressed qith Jacqys follow through attention to service that we went to Thompsons the following day and drove our new Jeep truck home. Awesome!!

Review №18

2023-03-21 19:44:09

My experience with Thompson Jeep / Toyota was excellent!I had been to 5 other dealerships in Northern California and thankfully found Placerville.Jesse Limon was my salesperson and he was by far the most knowledgeable and honest guy we’d talked to. Our purchase was seamless and we couldn’t be happier.They even called the next day to let us know the parts we’d ordered had been placed.Go buy a car from Jesse!!! You won’t be disappointed!!!!!

Review №19

2023-12-30 00:53:44

I had the pleasure of working with Meghan today to get my minivan sold. The process was very quick and painless! Meghan was kind, professional and very prompt with her communications. I walked away from the entire experience very satisfied. I would not hesitate reaching out to Thompsons if you are looking to sell or buy a car.

Review №20

2024-03-19 11:41:43

Amazing place! Family feel for sure. The used cars are in immaculate condition. These guys and gals really stand behind their products

Review №21

2023-11-09 19:48:02

I came in to Thompsons recently with a few cars in mind to purchase but was still unsure which one would be the best fit. Matt is one of the best salesman’s I have ever worked with! He is really nice, patient, knowledgeable and showed me the cars I was looking at and answered all my questions! I ended up purchasing a 2020 Honda accord! Overall it was an amazing experience and would recommend my friends and family to go there to get their next car!

Review №22

2024-02-06 02:20:47

Great experience all the way around. Jacqy Edwards was a pleasure to work with and helped my husband get the truck of his dreams. Would recommend to anyone!

Review №23

2022-05-31 22:28:59

Dealing with Thompsons and Nicole was a great experience. We ordered our 3500 HO Ram and was satisfied with the delivery. Nicole kept us up to date with the whole process. This is the 3rd vehicle we purchased from the Thompson family and will do so again.

Review №24

2023-12-16 01:09:31

If something happens to your vehicle, you can rely on this dealership to help. I had the very best experience when my Dodge Journeys transmission blew and I had my car towed to Thompsons. They were able to do everything they could to get me back on the road and I will forever be grateful!! I believe I owe it to Donna. She was AMAZING!!

Review №25

2024-01-19 02:34:29

My experience buying a Jeep from Thompsons was truly exceptional. Matt, the salesperson, went above and beyond to assist me with all my questions and concerns without any pressure. He not only provided answers but also offered valuable advice to ensure I didnt overspend.What sets Thompsons apart is their competitive pricing, which was lower than any other CDJR dealership in Sacramento. Remarkably, the entire process was pressure-free. At no point did I feel obligated to make a purchase; instead, they focused on providing solutions, incredible pricing, and outstanding service.Thompsons slogan, get treated like family, couldnt be more accurate. This experience has made me a loyal customer, and I wouldnt hesitate to buy from them again. Their commitment to customer satisfaction is truly commendable.

Review №26

2023-11-14 03:16:40

We needed to sell our 2011 Toyota Tundra and to our surprise, it was super quick and easy! We worked with Meghan who walked us through the process with no pressure whatsoever. She was able to get us a great (highest) offer, was very friendly and helpful, and was available through text or call for any questions. They also have refreshments (which was a huge hit with my teenage son), and they offer a free shuttle so there’s no hassle in setting up a ride home. Very little paperwork involved and such a hassle free process!

Review №27

2024-01-11 19:38:18

Always have a great experience buying a vehicle here. I tried somewhere else and had INSTANT regret and said no to the deal in the end. I ended up back at Thompsons buying the vehicle I was interested in and have no regrets!

Review №28

2022-01-08 00:36:43

I ordered my truck mainly dealing with Matt by text and email. When the truck came in I rolled up to Placerville and the entire experience was virtually stress and issue free. There was a slight glitch with a extra incentive which I was willing to overlook since I got such a good deal but they kept their word and honored it. The dealership is really nice and comfortable. I might stop there just to have a coffee next time I head up to Tahoe. If you are in the market for a vehicle don’t overlook this “mom and pop” dealership. You will be surprised at the deal you can get there.

Review №29

2023-11-04 18:45:20

Meghan the Kelley Blue Book buyer is amazingly efficient. She made the sale of my Mazda so smooth it was almost effortless. When I arrived at the dealership the paperwork was already in process and the sale took less than an hour from start to finish. I highly recommend the Thompsons team to anyone looking for a hassle free experience. Thank you Meghan 🥰

Review №30

2024-06-08 17:15:34

This is the best car dealership I’ve ever did business with quick and easy, Matt was awesome!

Review №31

2023-10-13 23:11:44

I had my jeep towed into Thompson’s first thing last Friday morning. Troy, the service, writer, and Ryan the mechanic. did an awesome job of taking care of me in a timely manner. I was able to continue my trip on the Rubicon Trail. We had a fantastic experience.

Review №32

2023-08-04 03:00:15

I truly wish this were going to be a positive review; unfortunately that isnt the case.This review is regarding the third - and brand new transmission - of a 2016 Dodge Grand Caravan - and of the receptionist who very rudely took a message from my husband the morning of Thursday August 3rd.Due to the misfortune of buying a (brand new) vehicle with severe transmission issues, my husband has had the transmission replaced (under warranty) three times. The third replacement took place at Thompsons just over a month ago.Last Friday our brand new transmission began slipping AGAIN. We verified this with our mechanic this morning who advised we return the van to the dealership immediately for service as he is aware of the previous issues.My husband called Thompson this morning to see if we could speak with Donna, our previous (and STELLAR!) service advisor, to schedule transmission service as soon as possible as this is our main family vehicle. Unfortunately, she was either not there or was not available and the receptionist was very short with my husband, basically saying she couldnt do anything to help him and he would just have to wait for someone to call us back later. Well, we waited all day. No call back.It took us 15 days to get in with their transmission repair person last time this issue arose, and another two weeks for the repair - again, we received our van back barely a month ago. The last appointment was in June.Since we werent able to get an ETA for either a callback OR a potential service appointment we currently have no clue how long our main vehicle will be out of commission again.While we appreciate the service we received from Donna initially, to say we are currently disappointed with every other aspect of the service we are receiving is a significant understatement. We paid $1500 out of pocket for warrantied work (for the labor the warranty didnt cover) and are once again unable to use our vehicle.Ill continue to escalate this complaint until something is remedied because it is just wild that this has happened after SIX weeks.

Review №33

2024-04-19 03:47:09

Ryan crowffoot was great. Very knowledgeable and great to work with Couldnt be happier. Great dealership!

Review №34

2023-11-08 17:39:57

We recently had another experience purchasing a new vehicle from Thomsons. I cannot recommend them enough and would never subject myself or a friend to another dealership. They are far away and above any other experience we have ever had. After having personal help, attention and provided many options for months, we narrowed it down to the absolute perfect vehicle for my family. The stressful part was easy and made pleasant by all staff. From the top all the way down across the board. Matt Amaral made the final sales experience a pleasure. A family business of great people doing it right! Thank you Jeff, Jesse and Nicole (GMC) and Matt Amaral for a great experience!!

Review №35

2023-09-24 22:39:20

Ended up ordering custom 2023 RAM 1500 quad cab, 4x4 from Barry Evert from Thompsons Chrysler Dodge Jeep RAM, there was only going to be a $500 mark up over MSRP, which was excellent since many of my local dealers were marking up rigs on their lots thousands over MSRP! Thompsons was well worth the 200 mile drive down to them. Ended up getting a new 2024 since there was a problem with the factory deadline (Get your orders in early! Do not wait until close to the deadline!), When I went to pick up the truck and do the final paperwork, Barry at Thompsons surprised me by still honoring most of the rebates that were on the 2023 for the new 2024! Ended up rolling out of there with thousands of dollars of unexpected savings in my pocket! Plus they were very helpful with everything, even when my old truck died before I could bring it to them for the trade in. I was scrambling for a friend to take me the 3 hours trip down, but Barry at Thompsons said not to worry. If I could not find someone to take me down to them, that they can do everything virtually and ship the truck to me for an extra $350. That was a great backup option, if I needed it, but I did find someone. It was good to meet Barry Evert in person. He spent over an hour helping me set up my phone to interface with the truck and going over everything in the truck, which was great since I am not great with tech stuff, and the informational screen on my 2024 truck is larger than my laptop! I would definitely buy a new truck from them, in the next 10-15 years, when I need a new one!

Review №36

2023-11-27 04:53:03

My salesman Matt was awesome, transaction was all done by phone/text. One of the smoothest truck purchases I’ve ever had. Thanks again Matt, I’ll be back.

Review №37

2023-11-05 19:43:14

Thompsons is a great place to buy and have your vehicle taken care of. we bought our jeep rubicon and ram big horn there. nicole armstrong was our salesperson. she is amazing. no pressure to buy and lots of time to think and make good choices. she worked hard to get us a fair price. i highly recommend you ask for nicole or set up an online meeting with her for your next vehicle. all of the other staff have been a joy to deal with too.

Review №38

2023-11-03 22:20:11

I had a great experience at Thompsons.I have been taking my cars there for years. I highly recommend them. Christopher was my service advisor. He is very personable and professional.

Review №39

2023-10-30 21:26:02

Great experience and great staff as always! Love my Jeep! Matt Amaral was fantastic to work with and the service department has been great.

Review №40

2023-10-28 03:02:42

Matt Amaral was very professional and very knowledgeable. He did an outstanding job showing me a few different options of jeeps. Will definitely be coming back to make my purchase once Im ready to finally buy. Thank you Matt!!!!

Review №41

2023-10-29 21:12:49

Meghan and her KBB team did a great job appraising my 2012 Toyota 4Runner. I was able to send in photos and videos and Meghan was able to give me a number over the phone. She made the process easy and didn’t rush me on making a decision.

Review №42

2023-08-04 21:17:48

Worst experience buying a new truck Ive ever had. I had a laundry list of issues with my brand new RAM 1500 (all recalls). Rear window leaks (not fixed) and will take out your key fab relay, truck wont start or turn on ( mine leaked, my friends had his relay go out from water damage, truck had to be towed), truck bed will open due to improper latching (not fixed). Mine came down while packed up for fire evacuation with all my most expensive possessions. With the assisted tail gate I never knew it was down while belongs fell out for miles. I took my truck in three times and Thompsons said nothing was wrong with it even though there was a recall for the exact problem. Windshield sprayer hoses blew off (not fixed) speaker blew first month (only thing that was fixed). I also got a flat tire and when I put on the spare I realized they put an 18 inch spare tire on a truck with 20 inch rims. Again I called thompsons and they told me that was standard (it is not, it will blow out your differential). I later received another (of many) recall for the spare tire being the incorrect size and being a safety hazard. The dealership will make you drop off the truck all day multiple times to fix one issue. No rental car offered for inconvience. After I gave them a bad review to RAM the manager and service manager had me come in to make sure they fixed my issues they fixed nothing and complained for twenty minutes about my bad review. Many other issues, none fixed. Traded my truck in at 30,000 miles (already falling apart) and bought a new Chevy 1500 in Folsom. Lifes been great ever since. Bad truck, garbage service department.

Review №43

2023-06-09 01:52:45

Matt was recommended to us by a dear friend. We were treated with kindness and courtesy from the moment we walked in the door. Matt was very knowledgeable about the vehicle. The best part is that we were able to make a great deal because the salesmen do not work on commission.

Review №44

2023-04-21 21:02:39

Donna Lew was my service adviser when I went in for a warranty fix on 4/13/23. As always, Donna does a very nice profession job with her customers. She is friendly, knows her stuff well, and keeps me informed of what is going on, and being sure I am informed of the status of the work on my vehicle, and lets me know on time when it will be ready. She makes me feel just like I was a personal friend of hers, and by far, the best service advisor I have even had at a car service department! My wife Shirley Day also feels the same about Donna.By the way, I ordered and purchased a new 2022 RAM and a new 2022 Grand Cherokee from your company, and I bought both of them through your Product Specialist, Matt Amaral. Matt is also high on my list of your employees in the sales department. He really knows everything about the cars I was ordering, and kept me informed during the entire process. I recently recommended Matt to one of my friends that is about to buy a new RAM truck, and my friend was also impressed, and is about to purchase his truck there.Best Regards,Gary Day

Review №45

2023-11-10 20:41:04

Meghan Simmons with Thompson’s KBB cash offer team did a great job for us buying our Honda Ridgeline. Not only did they offer more than anyone else, Meghan made the whole process so easy! Thanks Meghan!

Review №46

2023-02-17 20:08:40

The dealership is relatively small but what they lack in size, they make up with friendly, helpful, and accommodating staff. I recently purchased a new RAM 2500 at Thompsons. Barry Evert and Robert Braun were both amazing to work with. Combined, they made the purchase experience the best I’ve had at a dealership. Their service department is also top notch and I had already been using them for an older RAM that I purchased from another dealer. Dona has got to be one of the best service advisers I’ve ever worked with. She is friendly and knowledgeable. I’m only hesitant to recommend their service department because I think it is a hidden gem that isn’t too busy and the more people who use them, it might ruin the experience! 😁. Just kidding, you need to try them if you haven’t already.

Review №47

2023-05-02 12:17:45

This the second time I have bought a Jeep from Thompson Jeep. The whole process took about 3 hours from test drive to driving off in my new Grand Cherokee. My sales person was excellent, good product knowledge and a fair negotiator. Finance was a breeze. Overall, I had a great experience. I love my new Jeep!

Review №48

2023-09-14 19:27:38

I was in for recall work on my 2019 Ram 2500 diesel. I was in and out quick and I am happy with the work done. I bought my truck from Thompsons and Ill buy my next truck from them. Great outfit!

Review №49

2022-09-12 02:08:20

My husband and I had the pleasure of having Matt serve us. Matt really made us feel at ease concerning buying a big ticket product. He worked on getting us the right financing. He was/is a very good teacher, showing me many of the different functions of the vehicle. I/we will definitely return to Thompsons if were in need of a vehicle again. We also had the pleasure of being served by some other crew members. Im sorry, I couldnt remember all their names but please make sure that they know they were all wonderful. I also really appreciate that they were able to deliver the vehicle to our house the next morning. THANK YOU THOMPSONS!!

Review №50

2023-09-15 02:02:40

Beware when selling through their Kelly Blue Book option. They will try to weasel their way down on the price, and say that you omitted certain details from the KBB report. The guy said that I did not list that it had paint damage on the hood. Just pulled it up to recheck, I sure did list that. Also said that the carfax had issues, which it only shows a fender bender, which was repaired, nothing major. These guys are liars and swindlers, beware.Just to add, I have bought two of my trucks from there, been a customer since the late 90s. Never again.

Review №51

2023-08-03 23:43:51

We worked with service mgr Chris, this mgr knew exactly what miss hap had occurred with our gladiator(failure to startup)Chris suspected a defective secondary mini battery failedit would not take a charge?Causing the main battery failing to charge the secondary?To our surprise our gladiator had two batteries?!The Thompson team responded with great service and support!We as a family have purchased other vehicles from the Thompson by family dealership. You just can’t go wrong.

Review №52

2024-02-10 19:49:54

Excellent Service Friendly Staff, The small town feel, I would buy my 3 car from this company!! R,F

Review №53

2023-05-24 19:15:41

The service dept was very knowledgeable and polite. They inspected my vehicle, called me with the prognosis and completed the repairs in a timely manner.I had an excellent experience. I would recommend to all my friends and family.

Review №54

2023-12-07 03:46:38

The service writer was very helpful and answered all of my questions. The service was done promptly and accurately. I love these guys, they are pretty awesome.

Review №55

2024-03-20 18:48:02

ABSOLUTELY AN AMAZING EXPERIENCE WITH MR CROFFOOT RECOMMEND THOMPSONS AND THIS YOUNG MAN TO ANY ONE LOOKING TO BUT A VEHICLE

Review №56

2022-10-12 18:53:28

Shout out to Jesse Limon, who worked very hard to get us the right vehicle. My time was very limited and I could not easily get out to the lot. Jesse took additional videos of any car I was interested in and gave me a lot of guidance on financing and vehicle features. Even when there was a bump in the road around validating my identify for financing, he kept it positive and I felt I had an advocate working to resolve the issue. Once we were able to test drive and chose our vehicle, the whole team was friendly and helpful. Had us out the door WAY quicker than my last vehicle purchases and provided great snacks and drinks while we waited. Would definitely buy another car with Jesse in the future.

Review №57

2024-02-17 20:21:22

Jacqy was amazing I loved working with her. I’m going to be coming back for my next vehicles.

Review №58

2023-11-02 01:47:56

We love Nicole Armstrong not only did she sell us our Jeep but also our 19 Ram.She’s more like family, and I would highly recommend her to tell you the honest truth about any vehicle she might have on the lot. She Rocks!!!!!!

Review №59

2022-08-29 22:05:00

Excellent service from Matt A. helping a first time Jeep owner find the Jeep that fits me, Steve V. who made the sales paperwork less arduous, to the quality care of service like Chris and most recently Donna Lew. What really helps is that I travel about an hour for service since I purchased the Jeep there. They recognized that and always makes sure I am well taken care of.

Review №60

2024-03-28 02:06:52

Super friendly and knowledgeable. Ryan and Gary were such great help!

Review №61

2023-04-10 19:21:20

I was traveling through the area and needed some work done in my 22 RAM 3500. The dealer got me in quick and the tech were able to fix my door issue in a timely manner. Everything went very smooth as one can ask for. Thank you.

Review №62

2023-08-22 19:51:20

Thanks to Chris and all the others in the service department. Professional, friendly and quick service. Always take great care of our 2021 Gladiator. Exactly what we were looking for when purchasing from a local dealership.

Review №63

2023-11-13 20:53:41

Great experience buying at this dealer, Matt A was very helpful, knowledgeable. Highly recommend if you are in the market for a new vehicle.

Review №64

2023-01-01 01:47:01

Excellent experience with Sales, Financing and the vehicle itself...all were exceptional.

Review №65

2022-04-23 01:49:48

5 stars all the way!! Nicole Armstrong was great! She respected my time and didn’t go back and forth with me. I have been in the automotive sales industry for 20 years she treated me like it was my own store. I will be sending her business no doubt.Also want to thank all the employees there at the dealership. Great place. Go buy from them!!!

Review №66

2023-08-01 20:19:02

Matt and the team took great care of me and made the entire process quick and painless.

Review №67

2023-08-11 01:56:20

Had a great experience with Logan at Thompsons. I’ve been considering buying there for a few months and everything went extremely smoothly when I finally decided to go for it. Can’t recommend enough!

Review №68

2023-09-08 20:35:11

I conated Thompsons Dodge, Jeep Chrysler in Placerville and spoke to a polite Christopher as they were completing warranyty work on my 22 Ram 3500 Tradesman truck. Christopher was polite and promp at returning several phone conversations and to this point the transmission seems to be working properly. Truck was repaired to my satisfaction.

Review №69

2024-01-26 03:23:23

Everyone was incredibly helpful, wanted to structure a deal that worked for us and were absolutely wonderful to work with.

Review №70

2023-02-14 04:02:24

Bought my vehicle at Thompson and just had its first service. Great and friendly service from Donna the service rep. I drove a two hour round trip rather than taking to the dealer literally 5 minutes from my house.

Review №71

2023-06-22 22:02:10

I just finished my second Ram Truck purchase at Thompsons. Again I feel we received the Best Bang For Our Buck. I will highly recommend Thompsons for all CDJR and Toyota needs.👍👍👍🇺🇸

Review №72

2021-09-16 20:24:04

Barry Evert at Thompsons was an absolute pleasure to deal with from the moment we showed interest in one of their Jeeps. He provided clear and frequent communication throughout the entire process. He went above and beyond to get us all the information and answer our questions and concerns. He even sent us a personal video of the vehicle, and walked through the many features that it has. He was very accommodating of our schedule and did most of the paperwork in advance of us arriving at the dealership. He was able to get us the exact vehicle we wanted, at a price and payment plan that works for our budget. Above all else, he was courteous and an all around gentleman. I wish every car purchase was as an enjoyable experience as the one provided to us by Thompsons of Placerville!

Review №73

2022-05-13 21:15:00

We came here to purchase a Ram truck, but not knowing that we can actually order one. Nicole was nice to walk us through the process and explain every details that we didnt understand. We then proceed with the order and waited. She keep us updated on the truck and when our wait has finally over, we got our truck! She was the best! I would highly recommend anyone who is interest in purchasing a new or used vehicle dont hesitate to go to them. Not only do they sell Doge, Chrysler, Ram and Jeep, they also have a Thompson Toyota too! And the best part is that my brother and aunt purchased their brand new toyota from Thompson Toyota!

Review №74

2022-06-03 20:22:34

These guys know how to do business. This is a good family owned car dealership with an A+ team. I had the pleasure of ordering a truck with Matt. He was very informative and helpful. Did not feel pressured at all. I got my dream truck and couldn’t be happier!! If you’re out of the area, let me just say ITS WORTH THE DRIVE. Thompson has earned my business for life! Will be getting all my future trucks from them. Will also be sending all of my family members there way. We are a Ram family and Thompsons is our dealership!!

Review №75

2023-06-09 18:02:46

Nightmare. Thats the only word to describe my mistake of buying a Ram truck, and this dealership made the entire experience even worse.Problem after Problem started with lies and undelivered promises. Not to mention, after the engine failed, at less than 10,000 miles, they didnt care just have me Chryslers 800 number. Then more problems, oh you have to wait 4 months to have the brand new truck looked at.They said dont drive it if its a problem but no loaner car or offering of a solution. Now, the maintenance free battery is dead...Lemon law lawyers are getting what they can so I can give them back this POS. So sad.Heartless dealershipI could never recommend this place.

Review №76

2022-06-07 15:08:19

Matt was so awesome to work with! Through text and in person he made it easy. Highly recommend. Can’t wait to stop in again. They have great coffee and snacks! We love our new truck.

Review №77

2022-07-12 18:25:01

After some not great customer service experiences at the Elk Grove location I came here to get multiple issues remidied for my jeep. Chris and the staff here were excellent in tending to getting my car looked at, fixed and back to me appropriately. Chris was great with communication on everything step of the way and it was such a relief. I will be coming here from now on!

Review №78

2021-02-23 20:46:40

My wife and I had an excellent experience with Thompson’s CDJR. We were treated very well and the process took far less time than our past experiences at other dealerships. Nicole Armstrong was our contact person. She was professional, friendly and thorough. We love our new truck and got it at the price we wanted. I would recommend this dealership to anyone looking for a new vehicle.

Review №79

2023-03-05 20:43:55

Daniel our Sales advisor was great. Knowledgeable and no pressure. Manager was also involved and pleasant. Would definitely go back to buy again.

Review №80

2023-10-27 16:05:57

I took my Jeep in for service and they were pleasant and helpful. The service advisor made sure the Jeep was completed on time. They provided a shuttle downtown and ideas were to spend some time while the Jeep was being serviced. Excellent experience.

Review №81

2018-08-26 02:57:39

I would highly recommend this place to anyone looking for a great deal and people who actually care about getting you the best deal possible! Not only did they help us all through my busy work schedule, but they made sure it was an easy process when we arrived AND got us a lower interest rate than the one we almost signed for. They genuinely care, which is very rare with car dealerships. I also appreciated the customer service we were given. They had lots of snacks that my daughter loved and a place for her to color:) I can honestly say I’ve never been to a better dealership in my life.

Review №82

2023-04-13 21:16:49

Barry was amazing. Took my information and helped find me a truck that fit my budget, and had what i wanted. Got a great deal on my new truck! Best buying experience I have had.

Review №83

2022-07-12 21:00:24

I recently took my SVU to Thompsons and had the pleasure of dealing with Christopher and Donna. They both are so helpful and honest and very friendly as well. I will be recommending Thompsons for their honesty and quality work. Thank you again Christopher and Donna! You guys are great 👍 Terry Morris

Review №84

2022-11-17 17:34:59

Last Saturday I purchased a 2019 Dodge Durango from this dealership. Somewhere in between my observation of the vehicle and them taking it to put gas in it there was damage made to my rear driver side rim. After bringing it home my wife and I noticed it. We went back to review pictures she took as I drove off and the damage was present. They told me they will charge me 75-100 dollars to repair the rim to best of their ability. Of course I refused to pay for it. I’ll give a very detailed review with more information soon. They had my original review removed. I’ll continue to post on my social media and share this review wherever I can. I don’t like shady dealing. Please forgive my grammar errors as I am voice texting. Thank you for reading my review

Review №85

2022-04-21 13:11:56

I take my truck here for service. It can take longer than Id like to get an appointment. It can take longer than Id like for work to actually get done while my truck is in there. But thats not any different from any other dealer I might try to go to. The difference at Thompsons is that while my vehicle is there, they do a good job of keeping me informed about whats happening and what they are doing and what challenges they may be running into. They care enough to not leave me hanging. Before Thompsons I used to take my truck to Folsom Lake CDJR and every time I dropped off at Folsom Lake it was like I was dropping my truck off into a black hole. I never got updates from Folsom. Every dealer Ive ever used struggles to get service customers in and out quickly. Thompsons is honestly about the same as everybody else in that respect. The difference is in the way they treat you as a customer.

Review №86

2020-12-23 00:03:35

I bought my new Dodge Journey with the help of George and it was a great experience. He helped me get into my new car by transferring my negative equity into the new loan and with nothing down my payment was still very manageable. The sales manager Marvin was polite and professional. They helped what can be a stressful process be a smooth transaction. I am a return customer of ten years and would recommend the sales crew of Thompsons CDJR to anyone looking for a better car!

Review №87

2023-04-11 22:50:23

Jesse did a great job working with me over the phone. Appreciate his willingness to negotiate and give me real numbers before I came into the dealership. It was the top reason I chose Thompsons.

Review №88

2023-07-11 04:17:57

My truck buying experience at Thompsons was wonderful. Their staff treated me well, listened to what I needed, and was able to trade another dealer to get the vehicle I wanted.

Review №89

2022-03-19 12:04:50

My Husband and I took our 2017, Jeep Grand Cherokee to have service done. Chris, was very helpful he took care of our paper work for the service we had done for just maintenance. The waiting room was nice & comfortable It had a big screen television snacks, drinks while waiting. They take care of their customers! We will go back. Thank you Thompson!!

Review №90

2024-05-15 20:12:57

Jackie was our sales person and couldn’t have nicer.

Review №91

2024-05-31 19:15:09

Lee Fleming’s customer service is always outstanding. Thank you.

Review №92

2022-07-19 21:35:22

Showed up unannounced with my truck being towed in because of a cracked fuel line near the tank/fuel filter. Was called 2 days later with the diagnosis, and was told the part needed was on back order😡!! Then was called back 10 min later and informed that 1 was found locally and would be shipped. As soon. As they received the part, it would be repaired the next day😊 Got my truck back 8 days after being towed in......Great job with a quick repair under the circumstances in todays new world!!! Thank you Thompsons 😁

Review №93

2023-10-28 01:21:13

Matt Amaral was fantastic in finding my jeep cherokee. Super helpful and guided us through the whole process from start to finish.

Review №94

2021-09-16 23:42:08

I highly recommend working with Barry Evert of Thompsons in Placerville. I asked about a Jeep online, and he got back to me right away. He answered my questions and then sent a customized video of the vehicle to me. I started the process of buying a Grand Cherokee online before driving from Grass Valley to take a test drive. Barry made my family feel so welcomed and took great care of us. He made the whole process very easy, and Im stoked on my new car. I would definitely make the 75-minute drive again just to work with him next time. Thanks Barry!

Review №95

2023-01-23 01:12:36

Top notch dealership. Our salesman Jessie Lemon was fantastic. Honest and. Professional he gave us the best deal out there on a new Dodge Ram 2500.

Review №96

2019-07-08 21:51:09

My husband and I are not a fan of dealerships. We try to rarely need to go to one, but we feel differently about Thompsons. We had a very easy and near painless experience there. Larry, our salesman, was awesome and very patient with us! He showed us a few different Jeeps, gave us the pros and cons of each and helped us narrow down our choices. He was awesome! I would definitely recommend buying a car through Larry. There is absolutely no pressure with his help. The finance team was great! They helped us get a loan even with fair credit. They did a great job and the guy (I cant remember his name, sorry!) Would come to us and ask us what WE would like to do. He never pushed us to make a bad credit decision. That was huge. I also want to say thank you to Andrea! She was very helpful in assisting us in different questions we had. My one and only complaint with Thompsons, is that on our jeep there was a non optional $900+ charge for a tracking system that the dealership installed. It was not something we wanted or would have had installed ourselves. We wanted that charge taken off and they wouldnt accommodate. Which is sucks because that tracking system was not something we wanted and are stuck with that charge on our loan. Other than that, we had a good experience at Thompsons and would recommend them!

Review №97

2024-03-08 21:43:07

I came to this dealer and had a very good experience being served by Ryan

Review №98

2023-02-16 00:15:55

My Husband had a recall on his new Ram Rebel which Thompson took care of. The only thing was the greasy handprints left on the back of the tail gate and the greasy oil spot on the middle console from when the technician took the vehicle for a test run. Paying attention to detail is very important. If they are lax on that, are they lax on their work. Something to think about.

Review №99

2021-03-25 23:19:47

I recently had a great experience with the service center at Thompson’s. The service consultant Kevin B went above and beyond. There was some confusion with one of my deals for a service and he spent a long time figuring it out for me and didn’t give up until he was able to provide me with the service with the deal. He was kind and very efficient. Definitely made me feel good about coming back here.

Review №100

2018-07-30 21:50:02

Very happy with our experience at Thompson’s. We got a great price on the beautiful new truck we wanted! Nicole from sales dept. was very informative and helpful throughout the process! Couldn’t be happier with our experience! Thank you Thompson’s of Placerville!! We love our new 2019 Ram 1500:) We will definitely check with your business first for all future new car purchases:)

Review №101

2018-02-28 15:06:32

When buying both our trucks not only was the buying experience easy and somewhat a joy, our salesman Nicole was personable, and made us feel taken care of from the moment we walked in till the moment we hadn’t keys. I even pointed out concerns with the vehical and the team was on the issue right then and there. We gave Nicole our price range and she didn’t push or force us into something we wouldn’t be able to make happen. I highly recommend for a welcoming and wonderful experience. Thompson’s is your place.Thank you all again

Review №102

2020-11-13 20:56:48

The customer service was exceptional. Casey helped me navigate my decision on my vehicle and was not pushy in any way. He was incredibly knowledgeable and I felt the whole experience for my first time car purchase was exactly what it should be!

Review №103

2017-06-17 23:43:26

SO Ive been in the market for a newer truck for the past 4 months. I decided to go to Thompsons and test drive a 2016 Ram 2500. Very nice staff at this dealership. Nicole and Tyler were awesome! It was the easiest transaction with purchasing a vehicle Ive ever had. I would definitely look there to buy a vehicle again first.

Review №104

2022-04-28 02:38:21

I went to Thompson after being denied reasonable service at Folsom lake CDJR. the second I stepped across the threshold I was greeted enthusiastic ly by the service rep. I explained my oil change dilemma and they promptly accommodated my needs for service and most importantly, acknowledged my value as a Ram owner. Thank you Thomason’s, I wish I had made my purchase with you all.

Review №105

2019-07-28 19:21:15

Best car buying experience yet! From first contact to after sale follow up Jessica is the best!!!! We found the perfect car for me. Also a huge Thank You! to Marvin and Steve for getting me a great loan with the lowest interest rate possible for my credit and an extra warranty!!! Highly recommended!!! Great customer service and fair trade in value.

Review №106

2023-09-09 15:49:04

We’ve serviced several vehicles there, and purchased a new vehicle there last year, so we are happy with the service we receive there. Great customer service!

Review №107

2023-05-19 17:07:46

Called today to get some help with my 2016 Dodge 3500 Pickup.Key fob alarm issues.Service Technician who helped top notch very helpful.Thank you

Review №108

2022-04-17 22:25:39

Nicolle was great - thorough knowledge of her vehicles and ready to help in any way she could. It took a little longer to complete the sale paperwork than we expected, but it was overall a pleasant experience and would recommend her and Thompson to others.

Review №109

2023-10-04 21:58:43

They Had me in & out in no time at all, changed my battery and flashed my codes truck was like brand new. Donna and Pete where awesome

Review №110

2019-10-08 13:28:44

Great experience with Thompsons. Car was priced fairly and worked with us to get the best payment possible. They aren’t like those usual pushy arrogant salespeople. They treat you like a friend would. George was our salesperson and he was awesome.

Review №111

2019-03-12 20:43:08

I have purchased quite a few cars in my time, but honestly have never had a better experience at a dealership. Our salesman (Larry) was an absolute pleasure to work with, and his team helped with making the purchase smooth and quick (Marvin & Jason). I drove from out of town for the right car for our family, and there is no doubt I will be returning to purchase from these gentlemen when Im in the market again. Thank you!

Review №112

2022-01-12 17:06:21

All of our Wranglers maintenance has been done there. The staff is always polite, professional, friendly, and thurough. I needed a repair done that would take several days and they had shuttle service even though Im 20 minutes away. Would definitely recommend to anyone looking for top notch service for their vehicle.

Review №113

2020-12-19 00:58:04

Well.... my sales person, Nicole, was great!! Id like to say that it was a perfect experience beyond that.... But, I left, then I came back for the deal I asked for in the first place. I was messaged while I was driving to a competitor for the deal. I would be nice to get what you ask for to begin with.... The best deal possible. But like all dealers they want to make money over making a customer happy. It is what it is. I have a Jeep and Im comfortable (ish) in my deal. I just hate the back and forth haggle then leaving and coming back.... Ugh. Maybe Ill get a free t shirt after someone reads this. That would be nice. Id prefer a cat back exhaust but I fear Id have to leave and come back... Write another review.... Haggle. Get some free coffee and still it wouldnt happen! 😂

Review №114

2020-07-18 01:44:34

Good sales rep who was helpful and informative but BEWARE of the bait and switch this dealership is running on a non-negotiable “better than LoJack” security system that they do not disclose in their pricing. The add on fee to a used car was $1200 and their only rationale was that “we put this on all of our vehicles” and “we’ve had 45 cars stolen off our lot.” While they suggested there are disclaimers one their website for this additional fee it was not disclosed during our phone conversation of an off the lot price. The sales rep was nice but this practice is questionable at best and not common practice as their sales manager would have prospective buyers believe. I will be the classic dissatisfied customer who will advise buyers to look elsewhere until Thompson decides to be transparent about this practice.

Review №115

2022-01-30 05:38:45

Great experience and especially GREAT Salesperson. After looking for a specific truck for some time I called Thompson Dodge, Ram, Jeep in Placerville and spoke to George.After asking a few questions over the phone we set up an appointment and I ordered my truck through George. In and out in about 30 minutes after picking out the options I wanted.Truck came in EARLY right around the 2 month mark and when it came time to take delivery, I was in and out in less than 2-hours... no ALL DAY ordeal and George even offered to followed me home to deliver my new Truck since there are no UBERs in Placerville. George was fantastic, friendly, NON-high pressure or pushy and just went above and beyond and made the overall experience enjoyable and helped streamline everything. If you need a new Dodge, Ram, Jeep give George a call at Thompson Dodge in Placerville!

Review №116

2023-02-09 21:31:43

I bought a used Toyota Tacoma at Thompson. Briston was my salesman. He was very kind and helpful. Paperwork went very smoothly as well.

Review №117

2021-04-06 18:06:38

I called Thompsons looking for a specific Ram truck. Nicole answered and informed me the truck I wanted was already sold. A couple hours later, without my knowledge, Nicole found the perfect truck for me! I came straight in and made a deal. Nicole was completely down to earth and listened to what I exactly wanted. She made the experience easy and fun. If you plan on visiting please make sure to ask for Nicole, she will take care of you!

Review №118

2024-02-18 16:57:50

Best experience, great support with that small town feel of family.

Review №119

2018-10-20 15:54:04

Never take your car to the service department of this dealership. I wish I could give them minus 5 stars. I went in for a leaky transmission cooling hose and ended up paying $4800 to another shop to replace my transmission. I never received an apology from Thompsons for installing defective parts (transmission cooling hose) on my car and they even lied and said the part was not defective after a master mechanic at another shop showed the service manager and parts person the bad leak from the defective, brand new, hose they installed on my Jeep. Thompsons refused to refund my money or pay for the shot transmission. So much for that wonderful customer service others are reporting here on yelp. I wonder if those individuals are paid for their reviews. Something to think about. I have reported them to the California Bureau of Automotive Repair and am awaiting an investigation. For those who have also had issues with this dealership, I urge you too to submit a complaint to the California Bureau of Automotive Repair. Dont let it go.

Review №120

2020-08-15 18:28:22

They are a fantastic team that goes above and beyond to make your dreams a reality! Nicole works really hard to get you the car you want and the fiance team is amazing! Love the service here and even getting my car here serviced here is si professional. They are a very goid business and very professional! I have purchased two vehicles from them now.

Review №121

2018-08-01 01:24:23

I have purchased several cars from Thompson’s and usd their services department. Their service department helped me with a great ordeal and went out of their way to make several calls for me. I came into the dealership in search of an suv in my budget with specific features and needed to trade in my car. Matt went out of his way to find my car at another dealership, had it delivered and got me more on my trade since I was having problems with my truck. The paperwork was fast and pain free. Every time I’ve purchased with Thompson’s their customer service is awesome!

Review №122

2022-02-25 05:54:29

I worked with Matt via text and phone. Everything about the process was easy. No pressure and every single person we encountered was as friendly as can be and genuine. I would buy another car from Thompsons in a heartbeat.

Review №123

2018-08-30 22:26:20

Made a call to get my truck in for a check engine light. They had an appointment the following day for me. They were able to identify the problem and order parts to repair it. Parts came in and they were able to install them on Thursday. Also identified a possible issue with front end and were able to do an alignment same day. They also took care of a couple factory recall items while I had my truck in. I would highly recommend this business. I came all the way down from Sparks Nv based upon the excellent reviews and my past experiences with them. Donna handled business and made sure everything was taken care of for me. I will return here for any future service even though it is 2 1/2 hours from home and I have several dealers between here and home.

Review №124

2023-11-02 23:27:57

Selling our car was a terrific experience. Megan made the process an exceptional experience.

Review №125

2023-10-30 17:50:19

I sold one of my older cars to Megan, she made it easy and fast! Great company!

Review №126

2022-06-04 02:45:11

Our Pacifica’s auxiliary battery died at a terribly inopportune time. Of course we didn’t know what it was at the time. Wait time was approximately two to three weeks. We got it back in 10 days fixed properly. The running joke is that dealership mechanics overcharge I.e referred to as the stealership. We’ve always felt that Thompsons has been pretty reasonable with us though.

Review №127

2016-06-06 17:27:27

Nicole and Bill were absolutely AMAZING!! I NEVER go car shopping because I cant stand the way sales people attack you as soon as you drive in, that did not happen and they made me feel comfortable the entire time!! I would recommend this dealership to everyone I know!! Thank you so much for all of your help in getting my husband his dream truck!! He is still smiling ear to ear!!

Review №128

2021-09-20 17:36:59

I want to thank the service department from the bottom of my heart, specifically service advisor Kevin Budd. He assisted our family tremendously while we were evacuated due to the wildfire. It was extremely trying times, and he went above and beyond! Although we will be thanking him in person, I felt compelled to also do so publicly. His kindness and professionalism deserve recognition. Thank you Thompsons and Kevin!

Review №129

2020-07-31 19:43:03

I had a great experience with Nicole and the staff at Thompsons. I had spoken with her on the phone two days prior to actually making the trip out to Placerville (I live in Sac) and she filled me in on some of the questions I had about my vehicle. Then, just to be sure I was still coming/interested in the vehicle, she texted me two days later to set up a time for me to come take a look. When I arrived that day, the car was clean and pulled up front under the carport, ready for me to test drive. When I mentioned that I wasnt comfortable purchasing the car without my mechanic taking a look, they arranged for me to borrow the car for a few hours so that I could drive it all the way back to Elk Grove for my mechanic to check it out. The vehicle passed his tests with flying colors, I drove back to Placerville and then purchased the car. Along with Nicole and her manager, we negotiated the price I was comfortable paying (despite the cat and mouse game youd expect at dealerships) and I walked out that day with my new pre-owned vehicle. The dealership was clean, everyone was masked up and hand sanitizer everywhere. Id definitely recommend this dealership and Nicole to my friends and family...if they are willing to make the trek.

Review №130

2021-09-09 20:08:50

Chris in service is a top notch person. His follow up and follow through is superior. Thompson’s has been my favorite dealer to work with. If possible, I will again buy my next vehicle here.

Review №131

2018-02-17 22:45:37

Bought a lemon of a truck here. Buyers beware. Didnt even make it 2000 miles, or to my first car payment for that matter. Dealer was less than helpful, Their newest (of MANY) employees (sales manager, Johnathon or whatever) was actually a bit of a smartass and seemed to be pleased with himself once he realized I had not purchased the warranty. Was not at all surprised to find out that the salesman that sold me the truck and the finance manager were no longer with the company, and apparently took their customer service with them. They offered to look at the issue, after of course I tow it on my dime, for only $175. Unfortunately there was no point where I felt confident they would right this wrong so I will not be giving them another dime. Crappy part, is my truck has now been inoperable for a month and engine will likely need to be removed to be repaired. Havent got a single call back showing any concern on the dealers behalf. Thanks guys!!!! Youre the best!!

Review №132

2018-03-04 21:22:25

We had the best experience with Thompsons of Placerville. Since we would be driving from 4 hours away, they got us pre-approved over the phone the day before and we were able to head down in confidence that we would be coming home with our new car. They were so helpful and answered any and every question we had and they continue to be helpful months after purchasing our car. The moment we walked in we felt like family to them, they took great care of us and never once did we feel pressured into anything. We were first time car buyers and Im glad we chose them. We got all the information and help we needed. Thompsons goes above and beyond in customer service and Id recommend them to anyone looking to buy. Id make the 4 hour trip all over again, they definitely made it worth it.

Review №133

2022-08-26 20:07:32

This is hands down the best Ram dealership in California. I reached out to a lot of dealerships (including Ford and Chevy) and Thompson was the nicest and easiest to work with. 10/10 will recommend.

Review №134

2018-12-17 05:38:58

I was looking for a Jeep Wrangler Sahara and found one I liked. Jessica at Thompson’s helped me out and was really great about customer service. These guys are throwbacks in a good way with just trusting the customer and trying to be different. I feel like I got a great deal on a a nice Jeep and they were even able to bring it down to my house. Along the way I got a rock chip on the windshield. I notified them and they were nice enough to tell me that it would be reimbursed once I fixed it. If your shopping for a Jeep you should go here. These guys are friendly and professional and will go further for you than anyone else will. I know from experience.

Review №135

2020-07-12 03:37:47

Great service provided. Had a great experience with technician and service advisor. Stayed in communication the entire time waiting for parts to arrive. Technician was great. Went for a ride with me to ensure we were listening to the same noise, and to ensure repair addressed my concern.

Review №136

2022-05-30 19:46:22

Best car dealer experience I have ever had! Low pressure, very forthright and no sneaky antics. Nicole and Kevin really took care of me, and the finance department was very efficient.

Review №137

2021-03-25 03:08:38

If anyone is looking for a new or used car be sure to check out Thompsons! Cant recommend them enough. I just went in over the weekend and ended up leaving with my dream car, I worked with Nicole at CDJR & she was awesome - 1000/10 recommend seeing her for all your car buying needs! I found the car online and she MADE it happen! She made the car buying process so simple and easy, I was in and out faster then I have any other time Ive purchased a vehicle. Huge shoutout to Bob the sales manager for also making my dream become a reality. Those two are awesome! Be sure to stop into Thompsons today! P.S - you get a complimentary bottle of wine when you purchase a new vehicle 😉 (if thats not enough of an incentive I dont know what is LOL)

Review №138

2016-03-29 22:19:43

My husband and I had the best experience at Thompsons Dodge with the help of sales associate Dave Cooker. We traded in our truck and got a higher-capacity used Ram for a great price. Dave was really flexible with our picky needs and he went out of his way to make sure it was in perfect condition before we took it home. I would definitely recommend this place, I have never had service like this before.

Review №139

2024-01-19 08:39:21

The staff are always polite professional & upfront with the work being done & what may need to be done

Review №140

2015-01-23 18:36:41

I have purchased a few vehicles from Thompsons over the years and every experience has been awesome. No high pressure, no empty promises, but always knowledgeable and friendly. This time buying my first brand new car was nerve racking until I walked through the doors of the new Thompsons Chrysler Dodge Jeep Ram dealership. It was a simple, easy, enjoyable process. Bright, Jessica & Gavin made the buying experience awesome, not to mention making me feel like a VIP. Thank you for bringing the Jeep brand back to Placerville and thank you for the exceptional VIP treatment.

Review №141

2021-11-17 19:20:26

Phenomenal experience ordering my brand new Jeep Gladiator. Matt Amaral was keeping me updated through the whole process, and even delivered my truck early. Best time I’ve ever had buying a truck.

Review №142

2015-06-04 05:44:24

Absolutely love this place. And would recommend it to all of my friends and family. My wife and I just bought a new Jeep Grand Cherokee here and these guys were outstanding. They treated us like royaly and were extremely professional.Chris was super helpful, friendly, and went above and beyond to make sure we had a great experience.The guy in the finance department is AMAZING and was able to pull some magic for us. He got us a killer rate, with ultra low apr, low money down, etc.They made the whole process a breeze.Even if you have bad credit, these guys can work miracles!A++

Review №143

2019-09-24 22:08:21

Casey and Larry in sales gave me such an awesome experience and I am so thankful with how much they were on top of everything! Every time I would call Casey because I had done research on what I wanted he was one step ahead of me. Larry treated me like a member of his own family and made sure I was comfortable with every step of the process. Steve in finance went ABOVE & BEYOND to help us with our situation since we were in the middle of re financing our home and was there every step of the way to answer any questions and make things smooth and easy for us. I cannot say thank you enough, I am so happy every time I get into my brand new Jeep Wrangler and a great dealer experience is a huge part of that for me. Also, no one is ever allowed to touch the settings on my radio besides Casey since he tuned it to perfection! (This is a bigger deal than you might think)

Review №144

2021-12-16 00:12:39

I had scheduled warranty maintenance done. They did a fine job and provided shuttle service to my residence.I spoke to the service department about an issue that has not been settled.I have confidence that they will take care of the problem.

Review №145

2019-08-13 02:01:29

Buying a vehicle is generally not a fun thing to do. But the great folks at Thompsons of Placerville made it a painless and pleasant experience when my son and I purchased a car. We appreciated the small town, local feeling at Thompsons. Nicole did a great job personalizing a video of the vehicle for us to view prior to coming in. It was an absolute pleasure working with her and the others. There was no pressure put on us; just a strong desire to work with us to get the car we wanted. I try to “buy local” when I can and would highly recommend Thompsons of Placerville to anyone wanting a friendly, professional, no-stress car buying experience. Thanks Thompsons!

Review №146

2023-12-20 06:39:11

Accidentally came on the wrong day and they still took care of truck. Very nice staff. Thank you!

Review №147

2016-07-25 18:46:56

My wife and I purchased a used 2013 Expedition several days ago. I was very easy on them and really did not haggle at all. The car needed a repair and was delivered to us after we signed the paperwork.Upon delivery we discovered that they did not include the second transponder key with the car. I spoke with a sales manager Bill and all he could do is go around and around about how they lost money on the deal and could not provide a key because we already signed the paperwork. He said 60% of his used cars dont have the second key. I asked if he discloses that to customers and he said ONLY if they ask. For those who dont know, because there is only one key, you have to take the vehicle to the dealership for them to issue and program the key. $350 and several hours lost getting a new key.I thought these guys would have integrity, but discovered they are just very typical used car salesmen. Obviously I will not be buying anything from them again! Assume nothing when dealing with these guys....and ask to see that second key.Update - We brought the Expedition up in early July to complete previously agreed to repairs to a leaky tire and a front window trim problem. It turns out the tire was not repairable and an exact matching replacement was not available. I expected I would need to negotiate the replacement of two tires so that I could rotate them safely....without my asking, the Service Manager offered to replace all four tires for our safety before a long trip we were taking. He also had second key made, all free of charge.After my most recent experience, i would recommend Thompsons to a friend.

Review №148

2021-07-16 16:33:20

We have purchased three vehicles from Thompson’s within the last several years. The most recent one was purchased from Thompson Dodge Jeep Ram. We noticed yesterday evening while driving, that the entire brake/caliper part was falling off our Ram truck front wheel. We immediately took it into Thompson this morning for service to be fixed as we cannot drive the truck for the lack of safety to us and the safety of others on the road. When my husband arrived and waited for them to open, he was told that they were too busy to help him today due to being short staffed. Now I understand that we did not have an appointment, but it baffled me to think that a truck we purchased there that’s not safe to drive, with one caliper bolt missing and one about to fall off, turned him away to drive it and to make an appointment for the following week. The other option after we insisted on help, was to leave it there all day and they may get to it or may have the part to fix it. Which is the result of nothing. Instead we took our truck for the part to O’Reily, and then took it to Big O’ Tire down the street where they fixed it for FREE and had it done in less than ten minutes.I find Thompson’s service department to be less and subpar, and my impression of Thompson now is they do not care about the safety of their customers or the safety of others. Truly disappointed in this local dealership.

Review №149

2022-09-26 19:59:20

Had an appointment for a recall on my vehicle. The service rep was great and they got me in and out in a hour. Will definitely continue to get my vehicle serviced at Thompsons.

Review №150

2018-12-05 04:37:45

Always friendly and do exactly what they say they will. Have used shuttle service and that’s gone smoothly also. Have also had service done at Thompson’s Toyota, very professional as well. For being a dealer, their prices are still competitive with local shops. I’ll keep coming back for service.

Review №151

2023-08-22 15:46:07

We love Donna in the service department. Her patience, knowledge and customer service goes beyond our expectations.

Review №152

2021-07-26 05:17:12

I give Jeff, our salesman, 5 stars!!However, while buying a car from TCDJR I was not happy with the way myself or Jeff was treated by the finance guy (whom I don’t know the name of), after being brought a payment calculation that made no sense to me and after expressing that it made no sense to me the finance guy said “ok that’s fine” and immediately turned his back and walked away from me. I was looking for an understanding as to the details of this payment that he wasn’t willing to give. And that “estimate” ENDED UP BEING WRONG with almost $3000+ more tacked on. The only reason I did not walk away from this sale & dealership was because Jeff went above and beyond for us and I wanted him to have my business.

Review №153

2022-05-31 02:29:06

No pressure sales experience. We were treated extremely well. Lucky that they had both cars in stock that we were interested in. We were able to drive them both and the salesman was very knowledgeable.

Review №154

2019-12-21 04:29:45

I had a very bad experience with this dealership. I bought two vehicles there in the last five years, spending over $100,000. I never had a problem with the first one and a few months ago I traded it for a new RAM. They put the wrong tires on the truck but refused to change them. I had other issues with the truck but the dealership didn’t bother to respond except for vulgar messages from the saleswomen.

Review №155

2024-05-27 01:23:51

Gary our sales rep was the best!!

Review №156

2017-11-06 18:40:03

The customer service is excellent. My service advisor was great. Thanks so much. I will refer customers to this Thompsons. The shuttle was on time got me home in less than 20 minutes. Thanks Thompsons Jeep.

Review №157

2023-07-01 20:33:16

One of the most competent repair staff I have experienced. Yes they are a dealer but that has been in my book a plus over the years. Some maintenance work I can do but they have all the equipment and experience for the high tech stuff. Highly recommended.

Review №158

2023-10-24 21:08:05

Everyone was great! Explained everything in detail. I never felt rushed. Great purchase!

Review №159

2023-04-10 22:15:05

Danger/Warning!!!!!!!This dealership will try and screw you. They care nothing about integrity or honesty. The only goal is to squeeze every nickel from you….Be warned!!!! Forced addition of B.S. aftermarket items at 1,000% markup. Literally just trying to take money from you…

Review №160

2019-07-24 02:18:40

Bought a 2019 Rubicon from Thompsons and was a breath of fresh air dealing with them. Attentive, but not pushy and we were satisfied with our deal. Family friendly dealership that understands how the small details matter.

Review №161

2021-04-23 21:18:46

Can’t remember when I had a fun time buying a car. Thompsons put the excitement and fun back in car buying. Truly a pleasant experience. Miguel, Barry and Jason knocked it out of the park- thanks guys! Would totally recommend Thompson’s for your next car purchase...

Review №162

2022-01-04 20:14:43

Excellent service writter and cashier. Great mechanics and exhaustive research for up dates and recalls for all Jeep Cherokee Latitude. Great overall experiance. The 100,000 mile power train warrenty is in full force for all covered comeponents including the upper transmission computer contains upward and downward shifting. Great loaner car for extebded service periods. Even when no one but the service written and cashier came to work and everyone else called in sick. These 2 had customers stacked and racked taking care of each one with courtesy and efficiency. They are spectacular 2 person team.

Review №163

2021-04-02 05:08:35

I bought a Pre-owned Ram with Nicole. A few words to describe Nicole:Prompt, responsive, perceptive, direct, no-nonsense, personable, trustworthy, and great to work with. I’m happy with my new truck and will continue to rely on her and her dealership for right-headed guidance.Can’t go wrong working with Nicole and Thompson’s Dodge.

Review №164

2018-11-15 18:48:36

We went to Thompson and bought a lot of accessories for a vehicle and when it was time for us to get a new vehicle they were so uninterested in helping us we went to Elk Grove. The general sales manager missed out on a great sale but we ended up happy because Elk Grove treated us the way customers should be treated. Shame on Steve Garrity for the way he treats his customers.

Review №165

2023-04-27 23:03:44

If you live in the Placerville or surrounding area this is the only place you should be taking your Ram or Jeep to be serviced. Staff is very helpful and knowledgeable. Not to mention prices are very competitive to local shops in the area. I will definitely be taking my truck there again.

Review №166

2022-06-30 21:16:33

This entire experience was everything you would hope for when buying a car. Nicole went above and beyond to make sure we got everything we needed. The environment was family friendly and the process was smooth and effortless!

Review №167

2015-09-18 21:20:11

I found a beautiful 2013 Kia Optima on Craigslist with just the right price. I contacted the dealership to verify it was still there. Melissa called me back and we drove up from Sacramento and got the deal done. I couldnt recommend this dealership enough. Very professional and very low pressure. I would definitely do business with them again. All of the staff was courteous and put us at ease from the moment we arrived. If youre looking for a car, ask for Melissa and shell take good care of you.

Review №168

2018-02-26 16:47:50

I purchased two vehicles from Nicole Armstrong, Nicole was very helpful in the entire process from the test drive to placing the order for the SRT Jeep and 3500 Ram. In fact, I was so impressed I referred my Brother in Law who purchased a HellCat from Nicole. The Thompson team is great to work with from the sales department to the service department. A great group of people!

Review №169

2021-03-12 21:59:17

I highly recommend both Thompsons Chrysler Dodge Jeep Ram and Thompsons Buick GMC. My brother and I only shop between the Thompsons dealerships. My brother being a Dodge guy he recently purchased another Ram 2500 with the assistance of Nicole Armstrong. The next day myself being a GMC guy I headed down to the GMC dealership to pick out my dream truck. My brother sent a text to Nicole and by the time we got there Nicole was ready to help us. Nicole was an absolute pleasure to deal with. No hassle and treats you like you are family. Which is one of the many reasons myself and my family Love Thompsons. With Nicole’s assistance we picked out the perfect truck and with in a few hours I was on my way home. The Thompsons staff are a special type of salesmen. They let you find what you want, are always there to help you and never make you feel uncomfortable. This is my 2nd personal purchase from Thompsons and I will definitely be back. A quick shout out to Jesse Layton and Tyler Anderson of Thompson Buick GMC for also helping make my purchase as easy as possible!

Review №170

2020-10-05 21:47:40

I went to another Jeep dealership and they told me my Gladiator had dirty breaks. It still made noise after they cleaned it. I went back to the other dealership again, this time they tell me they forgot to lube the brake. It still made noise after they lubed it. I went to Thompsons with my Gladiator and they diagnosed a warped rotor! I wish to commend Thompson’s service department. These people provide GREAT service!!!

Review №171

2022-07-03 18:50:42

I bought my jeep at a dealer in the bay area. The service at that dealership was terrible. When I moved out to the area I brought my jeep here and they are absolutely amazing! They even held a jeep meetup! Top quality service and excellent people!

Review №172

2020-02-07 03:00:08

I had great service at this dealership from Jessica, the internet sales manager. From inquiring to post sale, she has been amazing at answering all my questions within a short period of time and helping me understand the process. I will definitely come here for my next Jeep Wrangler.

Review №173

2020-01-05 19:23:12

I was initially contacted by Casey, the internet sales manager, through some form of a pre-populated email. Once I arrived, Casey did not even come to speak to me. They handed me off to someone else with less experience. Not sure if it was because I look younger than the average person buying a new car, but it was clear Casey had no interest in helping me. Once I left the store, Casey sent me another pre-populated email, I replied to his email asking questions but he never bothered to call me back. I also was never introduced to any sales manager. It was the 5th time I was part of buying a new car therefore I knew what to expect. It was clear that they had no motivation to try to get me the car. Thankfully a young salesman Matt tried his best and finally was able to work something out, not what I desired, but Matt is the reason I will not give this dealership a one-star review.

Review №174

2020-10-11 21:44:25

Probably the best car buying experience I’ve ever had. The guys at thompson’s don’t dish out the normal BS you expect at other dealers. There is sense of genuine care for their customers. Not an ounce of buyers remorse!

Review №175

2021-09-25 19:17:42

Thompson’s provided the best automotive service I’ve ever had... I would definitely recommend eliminating Autowest indefinitely, in favor of Thompson’s. They provide the service that you and your Dodge deserve. When I needed to replace my 2016 charger last week, Barry sold me my dream car, 2021 charger rt, smoke show grey. It was advertised $3k under msrp, while all of the other dealerships were demanding OVER msrp on their new vehicles as a result of the wonky market. Thompson’s delighted me AGAIN, and I can’t overstate their competency and commitment to superior customer service.

Review №176

2015-01-12 20:44:07

I went in to look for a new Jeep Grand Cherokee. I was met by a friendly young lady who shared with me how Thompsons did business different than most other dealers. I really wasnt buying it until she proved it. She took care of everything for me. I never had to talk with another person and I was in and out in about 1 1/2 hours. I would never go anywhere else.

Review №177

2024-05-24 19:37:54

They are always kind and Ive never had any issues with their work on my vehicle.

Review №178

2021-09-30 19:18:53

Service Advisor, Chris Gust, helped resolve an AC problem by listening to what we were experiencing and then took appropriate steps to identify the problem and fix it. Another dealership had our Jeep for 3 visits and couldn’t accurately resolve. We now will use Thompson Jeep for future service needs!

Review №179

2019-04-19 17:44:33

Beware. These guys are croaks! They tried to charge me $5,000 for a dent the Dent Doctor could fix for $75!!! Then they told me they could not renew my lease without putting additional money down. I went to another dealership. I recommend you do the same.

Review №180

2020-07-11 23:57:12

We travel across country in our fifth wheel, and this dealership has the best service department by far. A special shout out and thank you to service advisor Chris. Fast, quality work, at reasonable prices.

Review №181

2019-10-03 23:29:57

Well, once the purchase is made it went wrong! Numerous phone calls never returned. I purchased a certified used 2016 Jeep Grand Cherokee Diesel and had no owners manual, wrong certified pre owned vehicle inspection check list. The check list passed off to me was for a Chrysler. My DEF fluid ran low on the way home from dealership so my suspicion is that nothing was done as promised to me. I ended up having to buy an owners manual on line at the cost of 60.00. Now Im just trying to get a full service record and Thompson wont even return a phone call.

Review №182

2023-06-14 21:46:18

Good local dealer. Staff is courteous and respectful. Make your appointment at least a month before you need service. They are understaffed on mechanics.

Review №183

2019-07-23 18:17:06

Larry was my sales representative. Larry is the Bomb!!! By far the best car (Jeep) buying experience I have had. Larry is not only great with customers and finding me my for right now dream vehicle but he is also like family to the rest of the team. Watching Larry interact with his colleagues as if they are his own making them feel valued and appreciated made my time there even more special. Larry and the team at Thompson Chrysler Jeep Dodge Ram represent all the good that can be in buying a vehicle; no stress, no hard sales. Thank you!

Review №184

2015-01-25 23:48:44

Ive never been a fan of car dealerships. The all too common slick and tricky hard sales tactics are annoying, at best, causing me to leave quickly rather than buy!I went to Thompsons and had an entirely new experience! Their product specialist, Jessica Book, assessed my needs and found THE car for me. I purchased it same day, on the spot! I love my new car and new faith in auto dealerships overall.Thank you Jessica Book!Alexa Fila

Review №185

2024-01-08 20:10:51

Oil was spilled on the engine block which caused the jeep to smell like burning oil.

Review №186

2017-09-08 18:50:51

I brought my vehicle for a check engine light and oil change. They let me know it would take longer than expected and were able to arrange a shuttle service for me into the hills for a drop off and pick up. They were very prompt with sending the shuttle.

Review №187

2019-03-19 20:09:21

Weird set up. I had to hike up a hill to a dirt lot to find trucks. No big whoop but my nice boots are dusty. Now my real issue is this: been to this location twice. Never had any help. Today I was ready to buy a truck. Approved! Ready to go..but no one around to assist me!. I walked the entire lot alone. So Im taking my business to Folsom, maybe Auburn. Bummer as local business owners we were hoping to keep our money in El Dorado County!

Review №188

2023-06-30 19:11:02

Working with Donna Lew was fantastic. I ask for her every time. She is honest and takes the time to listen

Review №189

2015-11-22 03:59:20

This was such a great car buying experience for me! I had been searching for a great car for several weeks and wish I had come to Thompsons on the first day! Thank you all for making my first new car buying experience a pleasant one! Aaron S.

Review №190

2023-07-29 17:42:30

I always liked using my local Dodge dealership for servicing my pick up but they sure are expensive compared to local oil change businesses.

Review №191

2018-02-28 20:43:29

Went in early to the Fast Track for an oil change, I was there just after they opened no other vehicles in the service area. I went inside to the service advisor desk and said I was here to get an oil change, he asked me if I had an appointment, I said no and that it was just going to be an oil change no in-depth service or anything, he then asked me if I was going to leave it and have someone pick me up, I said Id wait until the car was done, he then said that they are making appointments now for an oil change 2 weeks out. At this point Im asking him why is there a fast lane at there dealership, he couldnt come up with an explanation, how pathetic.

Review №192

2022-03-26 22:25:55

Friendly and easy to work with. Prices are fair and not inflated. Nicole is AWESOME ! James in finance made it smooth. Will be a repeat customer here!

Review №193

2018-11-16 20:18:29

Horrible customer service. WORST CAR BUYING EXPERIENCE EVER. Manager Marvin Bryant told me my concerns dont matter when they DID NOT REPAINT our bumper as stated on our LEGALLY BINDING Due Bill. He and Service Mgr Shawn Becker were very rude and disrespectful, to the point that my salesman said he was shocked they were treating a customer like this. Do not buy a car here unless you want a lot of extra bullcrap to deal with. OUR CAR STILL ISNT FINISHED. SHADY GUYS WHO THOUGHT THEY COULD GET OVER ON MY WIFE.

Review №194

2021-07-02 20:28:28

The team at Thompson’s CDJR Service Department is always friendly and professional. Every time I take our Durango in I know they’ll take care of my family honestly and professionally. I appreciate it when they make recommendations for future care, so that I can plan ahead and avoid major issues.Thank you guys!!

Review №195

2023-06-06 19:46:06

Traded in a 2013 RAM 2500 with the 5.7 Hemi. It was a great truck. I needed to upgrade to the 2022 new RAM Laramie 2500 Turbo Diesel. POWER!!

Review №196

2021-05-02 07:33:26

From the moment I got there was great! Was offered yummy snacks to my husband and myself! Seen the car I inquired about and in only 2 days I was off in my brand new 2021 Jeep! And I absolutely love it!

Review №197

2022-11-16 22:57:37

Absolutely awesome service, ordered my Jeep 392 through Thompson’s and Nicole was awesome at keeping me in the loop on progress etc until the end

Review №198

2022-06-24 00:09:35

Donna is Da Bomb!!!! She is honest and always willing to go the extra mile to assist customers.Thank You Donna!!!!! You are the reason why I bought a 3rd vehicle from Thompson...

Review №199

2020-06-14 02:41:51

Barry was very helpful with our buying experience. Was no pressure through the whole process and got back to us quickly. Definitely recommend to see him if your looking.