The Village at Palisades Tahoe Hotel in Olympic Valley

Review №1

2024-01-09 12:37:51

The room was nice and very clean. It had a full service kitchen, a living area and separate bedroom. My only issue is that where we happened to stay, our upstairs neighbors were SO LOUD all night. I could hear them stomping around their room starting at 11am. It sounded like they were moving boxes, rearranging the furniture and closing cabinets as hard as possible. Then, at 4am, they started playing music. It only lasted for 10-15 minutes but I could literally feel the vibrations through the walls. Of course by the time security could come and ask them to keep it down, they were as silent as possible...I called the front desk at 1am and their automated phone service said no one could take my call. I called again at 4 when they started playing music and was able to get someone on the line.The employee was super nice and helpful. I found out that the suite above us was a private suite, meaning its someones vacation home basically.If you stay here, make sure youre on the top floor or theres no one near you. We went Monday to Wednesday the first week everyone is back in school so we were really shocked by the noise issue. I would expect this on a busy weekend but not the weekday.

Review №2

2024-02-29 20:49:06

Beautiful mountain facing room, great hot tubs, rooms were fantastic. Loved this location close to the village and easy to get to hot tub. will definitely stay here again!!

Review №3

2024-01-06 15:42:10

Location is great. The room had very old, hard and uncomfortable furniture. The kitchen didnt have oil or salt and pepper. It also had 10+ yr old plates so even with oil the food stuck to them. All of the food in the village is bad so youll end up driving to Truckee for meals. The grocery store in the village is more like a 7-11. In our unit the bedroom door wouldnt close and a few of the lights didnt work. Youre 100 feet from the lifts so thats amazing but Id still rather stay in Truckee or Donner because everything else is such low quality here.

Review №4

2024-01-20 04:08:43

We enjoyed our stay. The location, amenities, and apartment were great. However, a first impression was a dying rat in the parking garage. Then, our toilet hadnt been cleaned from the previous guest.

Review №5

2024-02-07 15:34:07

AVOID AT ALL COSTSTerrible experience and service. Room cleaning didn’t even come one day. Another day when it did come, didn’t even make the pull out bed. Front desk said ‘sorry’.I asked for 1 hour later checkout from 11am to 12pm. Denied. Even after all the issues faced. Front desk doesn’t care about you.

Review №6

2024-02-01 20:31:32

Incredible units right at the base of Palisades. 8 hot tubs to choose from on property, plenty of restaurants to choose from in the village and you can walk right to the lift!

Review №7

2023-09-25 05:22:09

Be aware of the nightly $48 resort fee! Even though we paid $60 tax and fees for a standard room when booked online, which I thought included the resort fee, the front desk insisted paying the $48 again because they did not receive the resort fee from the online booking. They said the resort fee covers coffee and fitness, but these are very standard for any hotels and should be included with the nightly rate.Then we found out that The Village is not a hotel, but a condo building where the management rents out the rooms for owners. The standard room we are staying in is much smaller than a typical hotel room. They claim that each room is owned by its separate owner so quality is not guaranteed, which is true - maybe the owner of our room failed to maintain his/her property - the window blind fell off in our room, and the coffee maker lid was broken, and there was not enough lighting which made the room very dark.

Review №8

2023-06-21 03:24:41

My wife booked us a stay here as her sister watched our 3 month old for two nights for us to get away. The staff was great but the room was sub-par, not that we were expecting the Ritz. The fireplace is in pieces on the floor. We have someone’s leftover food in Tupperware on top of the fridge and the sink takes about 2 minutes to drain when the water isn’t running. Seems like the island of misfit toys of a room. Hope the other rooms are better, but room 101 in building 5 was a huge bust.

Review №9

2022-09-04 17:44:04

Excellent views even in the off season (if you dont mind a little construction on the ski slopes) great staff and rooms. Only complaint would be the portable A/Cs in the room didnt seem to really be up to the task of keeping such a well insulated building cool

Review №10

2022-09-21 00:52:18

For the price you pay, the rooms should have AC instead of a portable air conditioner in only one room exhausted through a window and fans for the rest. Also they should repair things like windows that are all but impossible to open and close. The rooms could definitely be cleaner. The vending machine for laundry soap in the building we were in was broken also, and we couldnt find another. Few people that worked there had any idea how to give directions to anything, including their own parking garages. The location was beautiful, but not where you could see any part of Lake Tahoe.