Presentation on Map Reviews Nearby

The UPS Store in Highland

3.1 (110) 7231 Boulder Ave, Highland, CA 92346, United States

Location on the map

Highland, San Bernardino County, California, US

Phone: +1 909-425-8998
Site: https://locations.theupsstore.co...

Opening hours

Monday:8 AM–6 PM
Tuesday:8 AM–6 PM
Wednesday:8 AM–6 PM
Thursday:8 AM–6 PM
Friday:8 AM–6 PM
Saturday:8 AM–4 PM
Sunday:10 AM–3 PM

Edit info

Total reviews rating 3.1

110 Reviews for The UPS Store 2024:

Review №1

2024-06-03 23:57:29

Ive been coming here for years. Sometimes its so crowded that the line goes out the door, but dont fear the workers get you in and out in the line moves so quickly. Every employee that I have encountered working there has always been helpful nice and efficient. I purchased a lot from Amazon on constantly have Amazon returns this is the easiest and quickest location to do my returns at. And if you ever have outgoing mail you can just set it on the side counter they will take care of it for you no need to wait in line. And a weird flex but i have to mention about the store is whatever air freshener they use smells so darn good. Never been in the store one time even full of people on a hot summer day and had it not smell good.

Review №2

2024-06-26 16:03:50

Shipped a package for this store for the first and last time. I tried to track the package but the tracking number comes back as invalid. I tried to get help from UPSs main center but they said I need to contact the store. I tried calling from the number listed on their website. After dealing with the god awful voice menu system I finally connected to someone. It was back to the main UPS line! That person said I need to contact the store directly and gave me the same number listed on the website. She then told me I now need to go directly to the store. Be nice but I am now 50 miles away!

Review №3

2024-02-08 15:58:43

This store deserves zero stars. I dropped off 4 boxes to this store and paid $500 to be delivered to my new home. I received them all torn up and most of my items in each box were destroyed and shattered. One box was dropped and broke completely, and it was obvious that someone threw my shattered items back in the box and taped up the box about 6 times- These boxes were brand new. I purchased them the same day I dropped them off at UPS. (I expected a couple items not to make it, but I didnt expect to lose everything). I called the store and spoke to Heidi the manager and boy was I wrong when I thought things couldnt get worse. Heidi was very rude and snappy from the very beginning. My call was a inconvenience to her and she made sure I was aware of that. I sent her an email regarding what happened and included attachments with all my pictures, receipts, etc. to file a claim. I called 4 days later to get an update on my claim and her first response was that she did not receive my email, which I knew was not true because I sent the email twice and received two automated emails confirming they received my email. She then placed me on hold for 15 minutes and got back on the phone and told me the pictures of my receipts were too blurry. I asked her if she could see the rest of my pictures and she said yeah, everything else is good, just resend pictures of the receipts. So I did, and I waited about an hour, havent heard from Heidi, so I called the store back to confirm she received the email, the pictures are good and I can move on. She answers the call again, I told her I resent the receipts and she says, Oh, well I dont have pictures of your broken items after I just got off the phone with her confirming that she does.... I told her that she just told me she does, Im confused and because I asked her to explain, she begins yelling!! Yelling at me, stating thats not what she said and I have no reason to be upset and she stated, she isnt the one who broke my stuff. I told her, I brought my boxes to your UPS office, that you manage so yes this is your responsibility and I do have many reasons to be upset. I also stated I will resend my email with all attachments again and I expect a call back confirming she has everything. She started yelling at me again and I cut her off and repeated the same statement again. She said WOW and hung up on me. I never received a call when I forwarded the email again and I tried calling back twice and she sent me to voicemail, refusing to take my calls. This was the worst customer service I have ever received. Heidi is very short tempered, extremely rude, unprofessional at its finest, immature and does not have the necessary skills to be any type of manager. I will never use UPS again and I made sure to tell my friends and family what I went threw and they will also no longer be using UPS anymore. This company can thank Heidi for the business loss.

Review №4

2024-03-17 00:22:56

The owner of this location has told his employees to charge $1.25 for a strip of tape to put on your return box. I saw a lady get charged $9.89 for a label and small envelope. The greed!I understand the need to cover expenses, but dont abuse your customers!

Review №5

2024-03-29 23:31:32

Ive always been happy with the service there unfortunately today there was a female employee that was a bit unprofessional and borderline rude to the customer in front of me as well as chewing her gum very openly where we could all see the color of the gum as well as it hanging out of her mouth. Yikes!!

Review №6

2023-12-12 10:51:32

I usually go into the UPS store to turn in prepaid returns from Amazon and other online retailers. Always polite and having no troubles on either side of the package exchange. Thank you

Review №7

2024-03-27 14:58:42

Great and accommodating service whenever I ship (which I needed a snowboard and boots shipped recently) or have a return. Glad they are there.

Review №8

2022-11-18 03:07:49

Clean with a well lit parking lot. Usually steady business all day but busy in evenings at times and on Fridays. Customer service is good. They seem to be professional from what Ive observed. Havent had any issues with them specifically at the store but UPS itself has given me trouble in the past.

Review №9

2023-08-23 17:47:14

I always go for my Amazon returns and they are quick and communicative. During my last visit I was helped by Francisco and I was literally there for less than a minute. Mind you I did have the item and barcode ready to go

Review №10

2022-06-02 19:04:32

I have always received good service from this store. My most recent encounter was the BEST. I needed Notary services. I called ahead to find out if the notary was available. I spoke to Francisco he said he would be there until 5 pm. I was disappointed because I needed the notary for that day and knew I couldnt get there before he was off. He volunteered to wait for me. I thought that was soooo nice of him. I got there at 5:15 pm and he was there as he said with a smiling face and GREAT customer service. THANK YOU SO MUCH Francisco you saved the day!!!!

Review №11

2022-10-19 02:38:52

This UPS store has been through a change of owner at least two times since I discovered it on 2018. Im still traumatized by a bad experience there in 2018...I was paying $60 at a time for sessions on their computer to write an important legal document. Before I had finished on one day of working on my paper a very snobby woman with a French sounding name who worked there in 2018 degraded me and interrupted my paid computer time so one of her friends could use the computer. I asked to see the manager. She was Evil to me. I lost money. I paid hundred of dollars over several days to write my paper on their computer. It was humilianing, wrong, & Evil what she did. I tried calling UPS Corporate head quarters at the time in 2018 about how I was treated by that woman..only to discover it is a franchise owned and has no corporate oversite. About a year after that it changed owners & I never saw that woman again. The service was really great for a while. Its definitely a great place to get copies, notary, & send off packages. This year it changed owners AGAIN...&, with the new owner comes really manipulative sales practices of refusing to sell single Stamps. And, Im not happy about it. Its very disappointing. The good old days are gone. The mom & pop store small town courtesy old fashioned reasonablness of being willing to sell one Forever stamp at a time is gone. Im not too pleased with how that policy changed with the current owner. Lack of grace in the small things is not an attractive quality in a small business.

Review №12

2021-06-27 22:58:42

I had an amazing experience! Anne was awesome with each customer in the growing line. It was one if those days when almost nobody had come to the UPS Store until 2pm and they closed at 3pm. Anne was extremely patient with everyone and I was having issues. She took the time and never rushed any of us. She is a BLESSING to her customers! Thank you Anne!♡!

Review №13

2022-05-10 18:56:53

We received a notary and although the person that does the notary was very nice, he forgot the seal.A few days later, as I was preparing my documents I noticed the missing seal, I called them and made them aware of the situation and asked for a refund since I would have to return for a second time and there would be a delay on sending my documents.I was denied the refund and I asked to speak with the Manager, a woman named Holly picked up the phone. She was very rude to me; raising her voice and hanging up on me.I called back and spoke with a third person and although he repeated the unfair policies, he was professional.Holly is very unprofessional and in my opinion should not be the manager as she lowers the standard of the UPS brand.

Review №14

2021-06-04 03:29:20

Really should be a half star review: Made a reservation for the notary on the UPS website. Took off work the day of the appointment. Showed up at 9am like the reservation said (I received several reminder emails from UPS about my reservation throughout the week up to and including 20 minutes before my appointment). Got to the front of the line and told the lady I was there for my notary appointment, she told me the notary doesnt come in till 10am. I said, Then why was I allowed to make an appointment for 9am then? I need to be at the escrow company at 10! The rude response I got back from the lady was: The reservations dont work for us! Lovely and what great customer service! No sorry about that, no I apologize for you having to waste your time thinking an appoint made through the UPS website would be honored once you took time off work and drove all the way over here. Just reservations dont work for us! Thats all I got. Well your business doesnt work for me so I will NEVER go back to this location.So why the half star review? Floors seemed cleaned.

Review №15

2024-03-06 16:55:42

The store is neat and well organized, staffs are friendly and knowledgeable.

Review №16

2022-04-12 23:38:37

Had a delivery problem. The young man behind the counter was very helpful. He was able to print out a tracking log. He told me my package had been delivered to my front door at 10:05 am that morning. According to the tracking sheet, my package had been returned to San Bernardino main post office three times. So glad my package finally found my porch.

Review №17

2021-12-28 18:28:57

This store lost my package, I have a claim slip saying it’s dropped off here. There are no details stating that this package ever left the store. Now there’s an open investigation. I went in person and a manager was to call me, no one ever did. I called and the person on the phone very rudely told me the package is not there and they get pick ups 3X a day. Then why isn’t there a scan showing it was picked up? She says the drivers don’t always scan it until they get into the truck. Is this common practice? This is ok? Now my package is lost and there is no record of it leaving your store.

Review №18

2020-09-10 19:20:48

I came in the store the supervisor at the store asked me if I wanted to put both of my packages in one box I said “yes that will be fine” she gave me my receipt told me my page will be there by Friday. That early morning Tuesday 25, 2020. Tracked my package on Thursday and the page wasn’t coming until Monday. When the page was delivered only one part of my page was delivered. I called the store talk to the supervisor. She said “I did put both of the pages in one box” with a attitude very disrespectful. I asked her to file a claim that day on Monday 08/31/20 I asked how long does the file take she said 10 days. I called to check on my claim it was never filed. Worse experience ever. Very Unprofessional and Disrespectful the supervisor needed help with customer service very rude. Would never spend my money there ever again.

Review №19

2022-08-28 22:18:26

Francisco and Tommy were great! It was minutes before closing and they got the long line out quick w/ the best professionalism. Even when a difficult customer was holding up the line they handled it very well**UPDATECame in a little too close to closing I feel bad BUT w a long line of people also coming in last minute and 1 or 2 off to the side needing additional assistance(including me), Justin who was by himself btw handled it like a BOSS! His demeanor and attitude remained patient and positive the entire time. He worked quickly and calmly. I havent read any of the other reviews but this location has had the best customer service every time Ive come. I would have made this a whole separate review but couldnt figure out how.

Review №20

2022-11-15 00:36:40

I went to do a return from Amazon, the lady attend before 9 a.m. She was not willing to help me as I am disabled. She recommended that I wait for the Attended that was coming in at 9. Ive been to this UPS STORE nu.merous time, this was my worst experience ever

Review №21

2020-12-06 14:02:40

Horrible customer service yesterday from an employee named Jordan. I asked for help when trying to figure out an issue with my Amazon return and it was like talking to a dead person. I cant explain it better than that. Absolute lack of customer service skills. Ive had bad customer service before, but this was so devoid of any kind of care at all, that because of this employee, I will not be back at this store. I will drive to another location further away to avoid dealing with him. I saw in many other comments that this person has a history of bad customer service going back months and it seems that this store has done nothing to train him better. Which tells me that this place simply doesnt care about customer service. They are obviously ok with this employee driving away customers.

Review №22

2020-04-21 22:25:38

Staff is friendly. This place seems to be very busy all the time, be ready to wait in line for some time, I just wish they will hire more people, but they try their best.

Review №23

2023-06-11 05:45:25

So far the best UPS around IE. The workers are fast and helpful. Small but very productive. Friendly staff too.

Review №24

2019-01-13 03:13:10

Will never come to this store again. Went in to drop off a package, made it just before closing, only for the rude hag at the front telling me she cant open the door unless alarm will sound. I just wanted to drop it off and it wasnt even 6 yet. Absolutely the worst customer service Ive ever experienced. The condescending womans name was Murray? She should find another job.

Review №25

2023-05-01 01:31:00

Is it weird to say, I have been all over and this UPS is probably the worse customer service. People are rude and condescending. At first I gave the benefit of a doubt, but after my 3rd visit. Worse UPS in the nation.

Review №26

2018-05-16 23:48:24

Great service, but a word of caution for holiday shoppers. Although UPS insures packages up to $50,000 in value, this store will not insure above the default $100 value unless they wrap the items themselves. If you are shipping a non-fragile but high value item, you are much better off going to a UPS Center or the Postal Service and insuring for the full replacement cost.This store works best for dropping off small non-fragile packages or if you have an item that needs careful wrapping as well as shipping.

Review №27

2021-02-19 01:05:44

Me and the wife went here to do a live scan. Haf an appointment set for 5pm.Got there before 5pm and they said that the owner left and that they couldnt do anything.There has to be a process.To be a business owner or manager you have to make sure that your affairs are in order that day. As long as there is an opening and closing time, make sure to check all your affairs.If there is an emergency, let someone know. Dont leave your workers clueless.So yeah. It may not matter to you but time is important for some people and wasting it isnt good.So yeah, please improve in this regard. Thank you.

Review №28

2019-12-06 02:04:49

I dumbfounded by the lack if professional courtesy this company shows. I would give no stars if I could. I drove 15 min here and arrive by 532 after calling and asking this lady if they did USPS as well as printing and she told me to come here and when I show up the lady ignores me and all the customers waiting outside for over half and hour. I am outraged and I cant believe that this blatant disregard for customers is accepted by the company. I would think that with the fact that traffic dictate when people get here that the company would consider this when they decide to close early

Review №29

2020-02-11 21:13:12

Worst customer service, very condesending attitudes, both the manager Heidi & her minion Loni. Me and my fiancee had a mailbox here for 3 months. My fiancee received her mail but i never gog anything for me. For the whole month of January ive came in askin for mail under my name and box to no avail or help from them just responses like are you sure you write down the right address? as if i dont know how to read or write. Still no mail. I had mailsent with a tracking number from usps just to see if it was the shippers not delivering my mail or if it was just them. And it was in fact just them tampering with my mail. The usps tracking definitely said it delivered to this address, i even requested a service request from there carrier that day who forwarded me a screenshot of the location. Its been a month and they still deny ever having received my mail. Total federal offense and i will be filing a suit againt this place along with the manager and owner. Very unprofessional and lack of respect for other people and their mail. When we went in a final time to try to request they look again, with the proof of my tracking number, they closed our box without any attempt to find my delivered lost mail. See you in court.

Review №30

2021-09-16 21:05:21

Crowed the day I went, but line moved pretty fast. Courteous staff. Very helpful and ready to assist. What I didnt know was that this small UPS store has an Amazon return area. Lots of returns that I saw. Try Kohls in Redlands.

Review №31

2021-09-16 15:30:42

It seems every time I go in there,They always seem to have problems printing out things from my emails,Their computer is always down.Besides that,the staff that works there is always very quick on their feet and help you weigh out your packages and or sort your mail and they have it all taken care of from there every time.

Review №32

2013-04-10 22:26:10

Usually, this Boulder Ave. store provides good service and effective packing. However, I once asked them to make a photo copy, and was asked to fill out the address form while I waited. The clerk then helped another customer with a fax, and when I was finished, the copy was no where to be found. Accidents happen, but the clerk never admitted the copy was not returned to me - in fact, all the clerk continued repeating was that they no longer had the copy. It was an extremely important original document, irreplaceable, and I never received an apology. I was generally disappointed with the attention to detail and customer service, and I wont be back to that store.

Review №33

2023-04-22 20:57:25

I called ahead and was told a notary would be there open to close. I showed up, waited in line, and was told to wait in another line. I waited in the other line, and as I got to the front I was told she was going to lunch and was turned away.

Review №34

2019-11-16 21:46:05

I have a box here and i usually go in and show my id to pick up my mail and packages. Overall good cutomer service, however ive had had a package lost for about a week and they sent me to other facilities only for them to tell me they had it all along. I have received wrong packages from other boxes in my bin aswell and i have returned back myself. This last issue is where i draw the line. I had a package delivered to the adress and apparently someone picked up my things and sign off on it. I have the only key and no one else has my adress information. So i was very upset to find out the lack of attention and security the employees gave to this. I pay them to have a mailbox in which i can securely receive my mail. Whats the point of having it if anyone can walk in, ask for the box mail and receive it no problem? no id check? no name check? key? any proof the mail is theirs? I called to have this issue resolved and only to have them hang up on me twice. Their final response was to tell me well someone picked it up and i dont know what to say, call the company you ordered from and see of they can help. So i lost money on things i ordered because of lack of their security and im just supposed to deal with it? Fortunatelly i contacted the company in which i ordered my stuff from and they resent my order and will file a claim on the office themselves. I will take my business elsewhere after this. Especially with the holidays coming up, this is cause for great concern.

Review №35

2015-01-30 23:09:52

UPS both workers are worthless lazy people just sitting on their a??es talking. I waited for customer service while the big one gossiped to the so called manager as they would not ask what I wanted until they finished talking. She tried to claim she was waiting for me to get off my phone, a sorry excuse for a worker. I always put my phone down or get off until business is complete as it is very rude. I have a business myself so i know what not to do. Needless to say, I asked for my paperwork back with information, she threaten to call the police, I replied go ahead and I will not leave until you give me my personal information back. Been going there for years 7 wont give them another penny of mine worthless Manager and big girl. And in this case, she wonders why shes big, cuz she dont want to move.

Review №36

2017-07-24 23:05:06

I needed a mailbox quickstyle and getting a PO Box from the post office was a real pain. I went to inquire about renting one here, and while it was a little more expensive than USPS I had a new mailing address and keys for my new box 15 minutes later. The employee who helped me was very articulate, professional, and polite. I would recommend them to anyone needing their services.

Review №37

2020-01-07 04:09:55

I shipped a package through this store about two months ago, and the package was lost in transit. The package was not found and a claim was initiated through this store, by the manager, Heidi. I have contacted Heidi several times regarding my claim, and each time I call, she has a different excuse about how busy she is, or that her internet or phones aren’t working. I have yet to receive any type of reimbursement for my lost package. Each time I call to inquire, Heidi never has any answers about my claim, and she promises to call me back, but she never does. This whole process has been extremely frustrating, and I will probably never use UPS again because of it.

Review №38

2021-05-19 23:28:51

There is a very rude, heavy set woman that works there. She needs to be retrained in customer service. I cant believe they allow that type of rudeness. If she doesnt like her job, she should go work somewhere else.

Review №39

2020-03-14 01:24:09

WORST CUSTOMER SERVICE EVER! There is a guy named Jordan who doesn’t deserve to work thereHe is EXTREMELY RUDE and doesn’t know how to talk to people and all I wanted was to know where my package was and he hangs up the phone on me.. so I call back ask for a manager and than he tells me a manager won’t be in for 2 days and than he tells me he doesn’t care if I call corporate or talk to his manger and just laughsI do not recommend this location.. I’ve worked customer service for 6 years and I’ve NEVER experienced someone so rude and disrespectful!

Review №40

2022-06-28 01:05:28

Thiefs work here. Sent out a package at this location and it was never shipped because they stole it. I didn’t get the guys name that helped me but he was a white male with blonde hair. Beware

Review №41

2013-04-12 17:08:28

VERY POOR CUSTOMER SERVICES!!! The 2 ladies are RUDE and dont seem to know what they are doing! Not very helpful at all. Dont care about their customers. As long as they do their jobs done, sloppy, dont care at all. Please somewhere else, or fire those 2 ladies in front specially the one doing the notary and fingerprint. She claims that they dont have the fingerprinting cards, but they do because I had it done last week and there was no problem at all. She just dont want to do her job, very lazy, and incompetent. Please do something about this UPS highland store.

Review №42

2022-02-06 19:24:12

Great customer service. Was in and out in about 5 mins. There was a line when I arrived but the store associates are very good at their job and took care of everyones needs in a timely manner.

Review №43

2017-07-27 21:38:18

My visit today was just one of several in the past year. They always have fantastic customer service. Professional and friendly. They even gave me a tip on how to save money on shipping when sending books. The experience is so much better than the post office :)

Review №44

2013-06-18 21:56:48

The store clerk miswrote the information I had written on the UPS store form for sending a critical overnight letter costing us a lot of money. When I had finally discovered the mistake and called to file a claim I was rudely told by the clerk that it was my fault for not catching their mistake. Ironically the manager, Heidi, had always just left for the day when I asked to speak with her.

Review №45

2018-03-12 19:22:53

I had the carco fingerprint appointment.The lady who assisted me asked for a bunch of forms which were not needed and wasted a lot of my time.She was rude and non-cooperative on top of being ignorant. The other lady overheard and told what should be done. I then eventually got the fingerprints done which was a matter of 10 mins.

Review №46

2013-06-04 21:08:19

I used the notary here and she messed up my escrow papers. She acted like she knew what she was doing a wouldnt look at the instructions required to notarize 1 document. I also had to send the document UPS to another state and payed for the service.I asked for a total refund as I had to get all the documents sent to me again and resend back to the bank. They refused. These people are RUDE and incompetent.. I will never use this place again!!!!

Review №47

2021-04-13 03:25:40

SPENT 69 DALLORS FOR OVERNIGHT ON THE 10TH. UPS HAS DECLAIRD THEU NEVER RECEIVED MY PACKAGE FROM THIS LOCATION. ITS NOW THE 12.Im filing for an investigation on this locationI have the receipt and a number this store gave me for my package. By the look of reviews the customer service and care of packages is low starting to think they stole my package.

Review №48

2020-07-14 00:20:08

If I could give this store a zero, I would. An elderly minority woman having a hard time with the copy machine and in need of help was directly in front of me in line when I watched a young man by the name of Jordan litterally snatch the paper in need of copying out of the womans hand and then later litterally throw her money on the counter. Jordans abrasive manner and non existent manners convinced me he is the son of a store manager or something?

Review №49

2023-01-20 20:24:46

Is there a way to give zero stars...?I stood in the store and was ignored... as other customers who came in behind me were politely greeted... and taken care of.

Review №50

2021-10-22 20:18:04

Charged me $3 for computer use when all I did was forward them an email to print out, then sold me some stamps total came out at around $8. I feel ripped off. Would not recommend.

Review №51

2021-04-10 22:56:27

Theres a short heavyset girl thats always groggy and rude with people. When shes not grumpy she cackles and says unnecessary jokes trying to be cute. Honestly if these kids dont want to work there they should just stay and play at home!

Review №52

2020-04-18 16:49:09

Was there for a cousins farewell party and bday last night, customer service was very nice. i Left them my card info for any cleaning they need to do, they only charged 100 bucks. its a lot of puke

Review №53

2015-04-17 20:24:00

Disgusting customer service. I walked in on my lunch break and observed Aloni arguing with a customer, being incredibly rude. Had to wait more than 30 minutes only to have Aloni tell me in a very condescending and confrontational way that she couldnt help me, called me a liar and refused to work with me through my issue. Aloni, I fear for your sake that your ghetto mouth and attitude will land you on skid row with no front teeth, pushing a shopping cart someday. You look and act like that is where you belong!

Review №54

2020-03-04 13:29:37

I insured a television to be shipped it was damaged when I received it. I put in a claim in December and I have not received a check for my insured television. Hedi the store manager is awful she does not know how to speak to people terrible follow up or follow throughI will never use this store again

Review №55

2020-02-28 18:02:37

Do not go to this UPS store in Highland off of Boulder. They do not have Notary Services like they advertise. Spoke with Katie the girl who works there and she said they don’t have anyone on staff that is Notarized.Wasted my time & gas!!!! False advertising shame on them!!!

Review №56

2014-01-20 21:39:46

I was sending two packages back to Amazon. A staff detected a critical error in my packaging and corrected it. Though the encounter was brief, I experienced the staff as attentive and professional.

Review №57

2022-12-04 17:22:30

Waited on by an extremely outgoing and very friendly blond lady. Have always had great service here.

Review №58

2021-12-15 21:44:58

The UPS Store on Boulder is the best story Ive ever been to everyone is so nice and so helpful I dont even go to the Post Office anymore

Review №59

2020-03-04 22:49:52

Everytime I come to check my mail or to mail something or to fax anything they are always friendly and helpful especially Heidi she is very professional. Keep up the good work.

Review №60

2016-09-12 21:52:45

Ive gone to this ups stores 3 or 4 times and never had any problems. They have always been very helpful and courteous.

Review №61

2019-12-31 12:45:21

The Girl in here is what good employees are all about...fast efficient and friendly...we conversed no more than a minute while she took care of my needs...absolutly great!!!

Review №62

2023-11-30 22:13:31

Employees are friendly and professional. They get you in and out.

Review №63

2024-03-25 18:18:39

Impossible to get a live person on the phone !!! 😡😡😡

Review №64

2023-09-14 01:02:40

Works great for Amazon returns and package drop offs.

Review №65

2023-07-07 16:39:56

Easy drop off of my package. Shipping was a bit more expensive than expensive.

Review №66

2020-11-28 01:36:30

This location never has the proper supplies to complete a transaction. NONE of their employees have good customer service skills. If you can avoid it, go to another store.

Review №67

2021-10-10 21:19:48

I just drove from the other side of the valley to pick up a package I have been waiting on for a while, and they’re closed during their business hours. It’s 2:18, they close at 3pm

Review №68

2020-10-08 18:34:18

It had very bad service, and the lady asked for my amazon password and I dud not give her it, so then she did not give me my package, and yet the only thing she needed was The drop off package receipt

Review №69

2022-12-12 18:26:35

I have had nothing but great service at this store. Wouldnt go any place else.

Review №70

2020-05-30 15:24:09

Heidi delivered excellent customer service. She went out of her way to make sure I got what I needed. Thank you!

Review №71

2021-01-05 19:00:16

Fast, friendly, followed protocol, had no issues! Heidi was friendly and efficient! Thank you Heidi!

Review №72

2020-05-05 22:25:23

Horrible customer service......I will NEVER RETURN!The young kids that work there are very rude and their manager Heidi is very unprofessional. Place is a joke.

Review №73

2020-06-06 18:08:20

Employee by the name Jordan has no customer service at all really rude not only to me but other customers

Review №74

2023-04-07 01:13:29

Staff are well trained and fulfill their duties expertly.

Review №75

2021-07-04 04:43:51

So convenient for Amazon returns. Staff was friendly and store was clean.

Review №76

2023-05-06 21:21:24

Went in and out. Service was extremely friendly and quick!

Review №77

2021-09-06 20:03:38

Very friendly staff. Very convenient way to pick up my ups orders.

Review №78

2020-09-27 13:36:08

Ive had help with printing & laminating paper. Very quick & good customer service.

Review №79

2018-02-02 01:41:14

Great Employees with positive attitudes despite some rude customers. Keep up the good work.

Review №80

2016-04-23 18:08:18

I use this location more than I should based solely on the nearness of the location. Never know for certain what to expect - but, generally it is not pleasant. Honestly - I think the location is the only reason the place stays in business.

Review №81

2021-06-20 20:54:25

Went online and location stated OPEN.. other locations stated closed.. drovebdown to drop off a usps package for shipping.. SIGN ON DOOR..CLOSED.. wasted my time..

Review №82

2020-05-02 20:54:57

This location will steal your checks out of the mail drop and try to cash them. Nice try

Review №83

2022-10-16 15:27:32

Always get good and most of the time fast service.

Review №84

2022-04-16 00:47:54

Great service fast and easy to send and return packages.

Review №85

2017-10-09 15:16:37

They open 20+ minutes late- there are 4 people waiting at the door and 3 people left after 15 minutes.

Review №86

2020-04-27 18:33:02

I wouldnt recommend this place staff is stealing packages. Customer service is horrible .

Review №87

2021-05-03 19:12:02

I always receive the best customer service from krystal!

Review №88

2021-06-20 14:26:02

Staff are not welcoming at all, seem to not know what there doing .

Review №89

2021-09-13 04:24:47

Awesome helpful employees. Nice clean little store

Review №90

2020-03-28 22:26:36

They have always been courteous and helpful at this location.

Review №91

2023-02-01 18:31:28

Bad service..comparison with another store...

Review №92

2020-06-04 19:01:28

Notary guy is NEVER available. Go somewhere else.

Review №93

2023-05-13 22:46:10

Nice and fast for returns.

Review №94

2022-04-18 22:14:25

Great people, ask and they will help

Review №95

2017-05-06 22:50:45

The lady who works there was really nice

Review №96

2021-09-13 21:11:52

The staff are rude and don’t want to help

Review №97

2021-04-17 06:22:15

Horrible experience beyond aggravating

Review №98

2019-11-11 16:16:09

Friendly and helpful employees.

Review №99

2020-04-08 18:32:24

Worst customer experience.

Review №100

2020-07-03 21:40:03

Associates pretty rude

Review №101

2019-02-12 18:25:03

Horrible customer service!

Review №102

2021-09-02 23:42:16

Nice

Review №103

2019-04-26 18:03:24

Poor customer service 👎🏻👎🏻👎🏻

Review №104

2017-01-28 02:30:26

Always very helpful

Review №105

2019-06-14 16:50:42

Very Friendly staff

Review №106

2018-10-12 16:57:52

Rudeness

Review №107

2021-01-14 14:26:54

WENT FAIRLY QUICKLY

Review №108

2016-03-13 00:46:09

Aloni sucks

Review №109

2024-07-02 18:21:50

Sent a very important letter to the state board of nursing and money order inside was not delivered which had hindered my employment efforts

Review №110

2019-02-14 00:02:28

Very fast and friendly attention