Presentation on Map Reviews Nearby

The UPS Store in San Clemente

3.5 (36) 638 Camino De Los Mares H130, San Clemente, CA 92673, United States

Location on the map

San Clemente, Orange County, California, US

Phone: +1 949-443-1525
Site: https://locations.theupsstore.co...

Opening hours

Monday:8 AM–6 PM
Tuesday:8 AM–6 PM
Wednesday:8 AM–6 PM
Thursday:8 AM–6 PM
Friday:8 AM–6 PM
Saturday:9 AM–5 PM
Sunday:Closed

Edit info

Total reviews rating 3.5

36 Reviews for The UPS Store 2024:

Review №1

2023-02-11 18:56:17

I drop off Amazon returns here as well as overnight delivery envelope packages for escrows and it’s always very convenient. The staff is friendly and helpful. The parking right in front of the store is super convenient as well. Easy to find as well as get in and out of quickly.

Review №2

2024-01-10 15:06:37

I travel quite a bit and use shipping and mailboxes businesses all over the world. I have the majority of my mail sent here when Im not in California and I have nothing but praise for both the efficiency of the business and the employees. Im not sure where some of the comments are coming from in these reviews, but I have always had very positive interactions with ALL the employees and have been doing business here for many years. In additions, all of my packages are handled quickly and efficiently, both outgoing and incoming.In my opinion, this is the best UPS store in town (Ive tried the other two) and if you have any shipping needs or incoming mail needs, I dont know why you wouldnt start here. Quick, easy, friendly, a very efficient operation IMHO.

Review №3

2024-03-08 21:27:30

Had to get a public notary document signed and the guy helping me was acting like I was a nuisance and I’m doing him a favor by paying 15 dollars to get a document signed!! Then charge a dollar for a basic envelope when those are a dime a dozen! The staff feel like since they are a franchise and UPS being as big as they are, that customer service doesn’t mean squat and the money just rolls in. How about say “thank you for your business, have a nice day”. Simple things like that? But I guess common decency doesn’t exist at big corporations! if someone from this location is responding to this review don’t bother, I know you don’t care about my patronage to this business or anybody’s else’s, I don’t need a two faced disingenuous response. Save yourself the headache.

Review №4

2023-11-20 17:46:30

Old athletic man with salt and pepper hair is rude. If you dont want customers then say that. I dont appreciate your rude attitude and language at 10 am on a Monday. Last time I go to this location

Review №5

2022-05-13 00:23:12

This is my favorite UPS store and best place to send a package. It’s personable and the staff is always friendly even if I’m just doing Amazon returns!! I love everyone here. I really appreciate how kind they always are. Nate helped me out a lot today and I think he deserves an extra mention! Thank you to this store!!

Review №6

2018-09-05 03:18:21

Why would anyone give a less than 5 start review to this place is beyond me. I have been dealing with them practically since they opened and you couldnt find another UPS store like these guys. Whatever your shipping - mailing needs might be they practically take you by the hands and guide you to best and most economical ways of doing it. Nick, the owner of the franchise, goes out of his way to satisfy your every need. Keep up the good work you guys, you are doing a great job!

Review №7

2022-09-17 00:01:27

This place is Perfect, gets busy sometimes but they acknowledge me when I walk in and say itll be a minute or is there anything we can help you with real quick...ect. Ive been coming here for years they used to help me when I was printing resumes and other things like that on nice paper and more recently they help me ship stuff and do Amazon returns with no problem every time. Theres a young man named Nick that works here and hes the best!

Review №8

2014-08-27 21:37:00

We have been renting a mail box from them and I have nothing but praises for the staff at this UPS store. Everyone of them is so affable and helpful, that they definitely go the extra mile for their customers. A couple times that I was too busy to go to check my box, I called them, and they were so nice to check if I had mail, or not. Having owned businesses before, I can safely say, these guys are priceless! You owe it to yourself to pay them a visit for any of your mailing, or notary needs.

Review №9

2022-12-15 21:39:15

Best UPS location Ive ever been to. Friendly service and helpful whenever I need to ship something back to my parents. This location is also great for amazon drop-offs, super fast and easy.

Review №10

2019-11-23 00:18:09

Rudest employee ever. I had a question about how to pay for the label to be printed. The amount of sighing and eye rolling from the man behind the counter was inexcusable. I explained to him that I was trying to understand what he needed from me but he continued to sigh and slump his shoulders like he was exasperated. He made it clear he wasnt going to help me so I took my box and left. I usually use a different UPS office and it is typically the easiest process and have never been talked to or treated like that. I dont understand why this store has these extra procedures and why they cant take a second and talk you through it. I would avoid this store at all costs.To clarify for the response. I was happy and I understood the return policy. It was a prepaid return label - so that was not the issue. Either way I was more than happy to pay to have it returned but I was handed a business card and told to send IT to a website. When I asked is IT the payment? Do I pay through the website? This is when the sighing and eye-rolling started. I was trying to pay and asked multiple times for clarification. I just wanted to get my package sent - so it stands that the failure to communicate and the very bad behavior was on your end. I was asking in earnest and the sighing and slumping of shoulders while refusing to explain is without excuse. Although attempting to blame me says a lot about the customer service in this store.

Review №11

2021-03-02 21:23:58

These people are more than employers and employees- they have become like family! I truly look forward to visiting and know that when I do I will be met with the utmost customer service and professionalism. I can’t imagine giving anyone else my business or how anyone could ever have a bad experience here. If you do, it’s you, not them.

Review №12

2021-01-05 03:40:31

Been coming here for two years now because It is so close to my work. Since the pandemic I have been ordering and returning more online merchandise. Neve had an issue with my returns but never liked the attitude of the employees here either. I just come in, drop off my stuff and leave. That is until today when I tried to check on an Amazon return which I dropped off a week ago that has gone missing. Anyone who has done Amazon return knows you drop off the merchandise and they scan your barcode Amazon gives you, no packaging necessary. Well the barcode is a ups tracking which shows label created waiting for shipment when I went online to ups tracking website. So where is my stuff? When I asked the guy in the front whose name I believe is Brad after hearing a few customers address his name. He told me to dispute it with Amazon who will rectify it since I’ve already done my part. But why would the ups tracking say waiting for shipment as if I never dropped off the merchandise??? Instead of explaining to me how it works, he just brushed me off quickly and said “it doesn’t matter, you see how many returns we deal with on a daily basis here? You need to call Amazon...”. He refused to even look at the tracking page I was trying to show him on my phone and was in a hurry to get me out the store. Well, you sure did get me out of your store, I’m sure you don’t need one customer for your business to survive since you seem have enough business but it starts with 1 customer then more people will realize they can go somewhere for better customer services. It matters with small businesses. Keep up the bad attitude and good luck with your business.

Review №13

2015-05-01 01:09:24

5 STARS! Today I went to the UPS Store at 1001 Avenida Pico in San Clemente. This was about my tenth visit for notary and/or mailing services. The service was fabulous: efficient, helpful and pleasant even though I arrived at the very last moment before they were due to close for the day. This has been my experience every time I have been to this UPS Store...great service and friendly cooperative staff. Congrats to Brad and the whole staff. Thanks for making my life easier!

Review №14

2023-10-14 17:26:53

Convenient, but very very average service. Felt like a very cash grabby but careless place. Bad passport photos, felt cheated

Review №15

2018-08-02 19:27:56

Shipped 2 boxes of return shoes, only one of them made it back to the seller. The other box never got scanned or whatever they did with the label. Thief.======UpdateI called the store, i will never drop a review without trying resolve the problem. The person told me that I should call UPS Cs instead. How can you track a package without scanning them into the system before? Got me?I called UPS CS and refer me back to your store and also to the company that I was trying to return my item to. Back and forth. Waste of time.And I always trusted UPS store anywhere in the world I use UPS services and that’s why I didn’t asked for a receipt because at that day your store was busy and I can only see 2 guys was working and I wasn’t gonna bother them.

Review №16

2020-05-17 14:42:47

Zero stars. Rude, inpatient and unhelpful for a simple transaction to return my Amazon order. I felt I was inconveniencing the guy at the counter. I was the only customer there. I left then called to speak with the manager, was told he was unavailable and hung up on me.

Review №17

2018-11-29 05:29:25

Will never ship anything again. Was told twice when I called how my package would be shipped. Asked specifically. Just slapped shipping labels on it in back. Never leave without seeing finished product boxed to your satisfaction.

Review №18

2022-06-18 14:35:54

Thank you Megan for helping me with my numerous copies on the copier. I needed color and B&W and you were perfect, you are an asset to your employer.

Review №19

2020-10-09 22:37:27

All the workers here are incredibly nice guys. Very helpful. Go out of my way to go to this ups instead of the el Camino real location every time Much better service here

Review №20

2024-06-03 00:34:06

Always very helpful and efficient.

Review №21

2019-01-02 18:32:27

Horrible service.. I have gotten things quicker and more reliable buying from China and having it shipped here! How can you take over two weeks to ship headphones that are located 18 minuets away from Me?

Review №22

2017-02-03 20:55:30

Ridiculous prices. Was charged almost double what the post office charges for a book of stamps. Same goes with shipping anything. Dont get ripped off like I did here, take your stuff to the post office or somewhere else.

Review №23

2020-12-08 07:59:15

Everyone who works there is helpful, patient & goes out of their way to help customers. I highly recommend this particular location for shipping, mailbox service etc...

Review №24

2021-02-27 21:32:34

I hate to write a bad review but it he manager working was extremely rude to all of the customers in the store . I placed an order in advance to have something printed ; when I showed up it was not even started and the manager did not even know how to print it out . He told me to come back next week when he figures it out

Review №25

2022-05-13 19:22:06

Their email DOES NOT work. I went for a simple 1 page print and they were not getting emails. Such a bad service

Review №26

2023-08-31 20:48:09

Always helpful and rarely a wait at all.

Review №27

2023-08-07 21:46:57

Just the nicest people, always helpful …

Review №28

2014-12-26 22:44:55

Nick and his crew are great. It is a family vibe with wonderful service.

Review №29

2018-01-11 19:56:19

I go out of my way to this spot because of their top notch customer service

Review №30

2023-10-03 13:01:32

Always helpful and courtesy

Review №31

2021-05-30 16:34:22

Great Service. Great friendliness. Appreciated.

Review №32

2016-12-16 07:24:01

Hands down the best UPS store ever!

Review №33

2017-01-02 20:02:33

Friendly and very helpful staff!

Review №34

2023-05-25 23:11:53

Horrible customer service

Review №35

2015-01-19 14:44:18

Just the nicest people.

Review №36

2018-07-14 08:02:25

RUDE OWNER