Presentation on Map Reviews Nearby

The UPS Store in Vallejo

4.1 (70) 3505 Sonoma Blvd #20, Vallejo, CA 94590, United States

Location on the map

Vallejo, Solano County, California, US

Phone: +1 707-648-1161
Site: https://locations.theupsstore.co...

Opening hours

Monday:8:30 AM–6:30 PM
Tuesday:8:30 AM–6:30 PM
Wednesday:8:30 AM–6:30 PM
Thursday:8:30 AM–6:30 PM
Friday:8:30 AM–6:30 PM
Saturday:9 AM–5 PM
Sunday:Closed

Edit info

Total reviews rating 4.1

70 Reviews for The UPS Store 2024:

Review №1

2024-06-06 20:02:51

The employees are genuine in their service Every time I come in. Very refreshing to be treated as a valued customer.Not found in customer serviceBusinesses. UPSPlease let them know how valuable they are.😊

Review №2

2024-01-19 16:54:14

I would like to thank UPS Vallejo for trusting me and them for keeping my mail especially aruna they are all very nice to me and others and also in case I need a mail box I will come back in here ♥️

Review №3

2024-04-18 21:58:52

Theyre always super friendly (in a professional way) and super efficient!

Review №4

2023-08-10 19:38:15

I have used this UPS for quite some time, I really enjoy the customer service you receive here. I have never had a problem with my mail or packages. Very pleased with the service.

Review №5

2023-09-08 21:39:13

The customer service was very poor here. Most of the associates were talking among themselves and some tacky looking thing with a tattoo on her neck just rolled her eyes when I inquired about a live scan. Avoid at all costs!

Review №6

2017-12-14 23:53:46

Awesome! Thats what i can say about this UPS store- the staff, the service, the location... i have been their customer since 2008 and i have never lost a single mail/ package. The staff are efficient, friendly, honest and very helpful. At times theres a line but it is always worth the wait.. as i know i wont be able to get the same exceptional service else where. Keep it up!

Review №7

2023-08-05 00:16:06

Very excellent customer service, they always do team work . I always recommend this business.

Review №8

2022-08-27 03:48:38

I went to print it out today, Im Japanese and I dont speak English very well, and a very kind female staff kindly helped me. I was very touched by her kindness. I dont know her name, but her kindness will remain in my memory forever. Thank you very much.arigatou gozaimashita anatano koun wo inorimasu

Review №9

2022-10-17 18:34:02

Very nice staff, lady in the front very helpful and respectful not to mention kind if I need to ship or print anything(I don’t have a printer) I’d go here

Review №10

2017-12-11 18:00:52

Customer service in this location is way better than the other two UPS stores in Vallejo. I am also amazed by the Indian and Chinese woman’s work ethics and teamwork. As soon as one of them walks in the store they jump in to help the customer to prevent long lines. They sure know how to multitask. Indian woman is straight to the point and takes care of the business with no hassle. The Chinese lady on the other hand is thorough and make sure everything has been taken care of before the customer walks out the store. I have been doing business with this location and they have always provide me an excellent customer service.

Review №11

2019-02-22 18:54:35

Exceeded Expections!As soon as I walked into the UPS Store both ladies were welcoming and even did the printing I needed.I was so happy with their professionalism, I came back to the store within minutes to as for their assistance with more printing and screen shot printout.Good Job Ladies!Thanks You!

Review №12

2021-07-15 19:32:19

This ups store is one of the worst. I always go to my neighborhood ups store and I should have this time. I went to send two packages back and they charged me 10 dollars to print a label! I don’t know what’s going on, but I’ve done this many times and have no problem paying for a label, but I have never been charged like this. The workers might not be properly trained? Either way, steer clear.

Review №13

2018-06-01 19:44:40

I was given excellent customer service by Aruna on June 1st, 2018. Ive come here before, several years ago as well for my fingerprints and she is always professional, efficient, and nice. I recommend coming here for good service and quick service!

Review №14

2024-01-24 22:13:41

Very very helpful to me give them a reas

Review №15

2017-10-27 18:57:38

I can not give less than 1 star. these people are the worst I have ever had dealings with. refusing to hold my packages. calling over and over to harass me about mail waiting for me. I pay for this service and this is what I get. on top of that I am being threatened of charges of over size packages charging and I have never heard of this. no one there ever told me there was a size limit of time limit on this. and now Im being threatened by this lady. these ppl are rude very unwilling to help at all. DO NOT EVER USE THIS STORE!

Review №16

2020-10-01 03:00:21

Five stars to Aruna at the UPS Store. Her friendliness and all around great customer service IS the sole reason Ive had a PO Box at this location for several years. And, as a notary, Aruna has assisted me with two wills and a medical directive.Also, a special shout out to Wendy for her impeccable customer service.Many thanks to you both!

Review №17

2023-08-31 20:21:42

They were super friendly! If there was a 6ths star I’d select it.

Review №18

2019-03-18 15:49:31

The person opening the store opened early, I think her name was Aruna. Fast, efficient, friendly, and kind. Full of good advice and made me feel special. I will definitely come back!!

Review №19

2019-02-20 20:21:13

Rude. Don’t accidentally pick up the phone, pet customer listen for over two minutes and then hang up. Causing the line to no longer be of service when I call 20+ times after the fact. When confronted in store, the person who I heard over the phone talking badly about customers and talking about personal life, refuses to acknowledge her mistake. The phone line is still “busy.” RUDE CUSTOMER SERVICE!

Review №20

2018-01-11 23:44:58

I absolutely love their services, very friendly and accurate. No wait time, excellent customer services and the clerk stayed smiling the whole time. I will definitely recommend everyone to get their documents notarized here!!

Review №21

2020-09-25 20:14:11

We are so impressed with the service and knowledge tha Aruna and her team provide. We had multiple documents to be notorized, copied and shipped and it was all handled well, even though the store was busy. Balancing the COVID 19 social distancing in a smaller place was adhered to and yet kept the customers moving. It is so refreshing to receive this type of customer service in todays challenging environment. Kudos to UPS on Sonoma Blvd Team!

Review №22

2018-03-28 23:36:42

Unethical!!I just want to send my disappointment with you guys. I ordered 2 books from ebay and said the delivery was within march 22 to march 29. I received an email last march 24, that those books were delivered already and you guys just put it outside the front door. You delivered it march 22. If there was no one in the house to receive it, why not call the receiver?? I saw those two books outside totally wet !! I think you know already that last week was rainy season, but you just left it there without informing me on that day. If you guys really care, you should have left a note at the door, saying that it wont be delivered because no one is in the house. And i may get it in your store instead to make it sure. If you guys are professional.Those books are very important which i really need for my midterm exam this week!!! So tell me whose accountability is this???

Review №23

2018-03-29 01:04:27

This place has amazing customer service! The ladies in there are very friendly and helpful. They are always good with helping me with my package and notary needs.

Review №24

2023-04-07 18:13:50

Super fast and great quality passport photo services! Will recommend to all my friends!

Review №25

2020-09-11 15:36:25

Awesome customer service. Aruna goes above and beyond to make sure Im taken care of. Love this store because of Aruna. Lavoyce Johnson Vallejo resisent

Review №26

2017-06-05 17:24:47

Wish I could put zero stars. Daughter paid the UPS clerk at this location to package and send a large replica Tang Dynasty Horse Statue to me in Wisconsin. It was over 30 lbs and they charged her $380 to send. It arrived May 15th with its head completely severed, broken into pieces and a large gaping open space in its tail. The UPS driver was rude and blamed whoever packaged it, saying it wasnt his fault. Actually walked out on me while asking him why he slammed it to the ground and spilled styrofoam all over the foyer and breezeway. Horrible attitude, but he obviously knew hed get away with it without any repercussions. Now I always keep my phone ready to record any dealings with their drivers. Was told someone would get in touch with me in 8 days. Instead today June 5th I called my local UPS to hear the claim had been denied without anyone ever contacting me to inspect the package or the damage. Called UPS in Vallejo only to get a recorded message time after time without a return call. Do not let this happen to you. Have learned in the interim that it can be an uphill battle to get restitution for damage claims with this company. They are unscrupulous and have no qualms about delivering shoddy service because they are too big to fail.

Review №27

2021-09-03 01:30:48

Second day in a row I’ve rushed from work to send a package before they close and this American Canyon location has been closed early by at least 15 minutes. This also happened a couple months ago. Why have hours on the door if the store is not open during those times? I’m reporting to corporate.

Review №28

2023-08-17 21:13:12

Service was amazing love everyone always so sweet

Review №29

2024-02-02 21:54:37

Excellent costumers service.

Review №30

2016-10-24 23:01:12

The mature lady that usually works is awesome and kind.... as for the young women working there.... rude, slow and without basic knowledge of this business... I wont say Ill never go back...but if those girls are working.. Im out of there!!

Review №31

2017-12-27 21:09:12

I went here to pick up my package the day before Christmas Eve and they closed the store early so I wasn’t able to get my sons gift.The website and the door hours States they close at 5:00pm and the doors were locked at 4:50

Review №32

2018-10-31 18:57:18

I try to come here because the staff is nice and friendly but unfortunately the last 2 times I came to this location the ladies were a little short with me due to the long line of customers but also were unable to help me after I was sent to this location. Will try not return to this location again.

Review №33

2017-11-16 19:05:36

I’ve been very impressed by the professionalism of all employees along with their kindness at this ups store and will always be a return customer

Review №34

2022-05-25 01:17:11

I really like this location f I r the service they give.

Review №35

2020-09-20 00:28:01

Dude, great customer service. Helpful, interactive, swift. What else could a customer ask for. Thanks.

Review №36

2023-08-17 23:07:54

Very sweet and understanding and caring thank you

Review №37

2018-05-02 19:30:59

This locations was very helpful to me . They wonderful in costumer service.

Review №38

2018-06-14 00:29:42

I enjoy going to this UPS store because the ladys ear are very cheerful and helpful

Review №39

2017-08-17 22:20:05

Had to be the rudest lady i have ever spoken to on the phone. I cant even wast any more energy on her to explain.

Review №40

2016-12-31 00:34:17

Pretty good service. Sometimes slow, but, usually only when really busy.

Review №41

2018-01-11 18:21:27

I had a great experience with this store, they are very helpful.

Review №42

2020-11-17 00:35:49

I have experienced nothing but friendly and efficient experience at this location.

Review №43

2020-11-28 01:02:54

Bad services especially notary service!! I would put 0 stars but its not a option.

Review №44

2024-01-19 18:40:41

Good

Review №45

2016-02-09 19:49:00

Very good customer service awesome job

Review №46

2023-08-31 18:42:45

Excellent customer service

Review №47

2020-02-28 03:26:43

Somewhat rude and very short. I will not visit this location again.

Review №48

2019-02-22 19:52:10

Very very good customer service!

Review №49

2018-06-13 16:25:17

Very freely and excellent customer service thank you

Review №50

2018-03-13 00:02:47

Did have to wait .services was great

Review №51

2023-08-10 00:01:20

Very excellent service

Review №52

2017-12-08 17:05:54

Very professional and excellent customer services

Review №53

2017-11-01 17:04:42

Very polite and respectful service

Review №54

2021-11-12 23:59:54

Literally so nice and helpful

Review №55

2016-07-21 01:13:54

The worst. Super bad sevice.

Review №56

2023-08-18 17:07:13

Good experience

Review №57

2020-09-18 18:32:08

Excellent help. Above and beyond.

Review №58

2018-01-17 17:14:43

Always very helpful

Review №59

2018-05-25 16:55:17

Service is great .

Review №60

2018-06-23 16:47:39

Excellent above and beyond.

Review №61

2018-09-26 16:26:09

The service is perfect

Review №62

2022-05-09 17:02:34

Excellent service

Review №63

2016-03-31 18:38:21

Slow service, flakey

Review №64

2015-05-08 02:59:27

Very good

Review №65

2018-03-15 18:54:58

Exellent sevice

Review №66

2018-10-31 17:14:37

Great service

Review №67

2018-01-25 19:09:58

Review №68

2017-11-01 18:11:53

Review №69

2024-01-19 18:21:07

Very good service

Review №70

2023-01-19 22:51:12