Presentation on Map Reviews Nearby

The UPS Store in Moorpark

3.8 (42) 530 E Los Angeles Ave #115, Moorpark, CA 93021, United States

Location on the map

Moorpark, Ventura County, California, US

Phone: +1 805-531-9232
Site: https://locations.theupsstore.co...

Opening hours

Monday:8:30 AM–6:30 PM
Tuesday:8:30 AM–6:30 PM
Wednesday:8:30 AM–6:30 PM
Thursday:8:30 AM–6:30 PM
Friday:8:30 AM–6:30 PM
Saturday:9 AM–5 PM
Sunday:11 AM–4 PM

Edit info

Total reviews rating 3.8

42 Reviews for The UPS Store 2024:

Review №1

2024-03-21 23:21:05

I had two items to return to Amazon and because of the items I couldnt take it to Kohls where they just take the items and put it in their own bags and return it. Since this was my first time returning something to a UPS store, I thought it would be the same process. The clerk let me know that I had chosen customer packaging but said they would put the items together and process the return, which they didnt have to do since it was my error. They were very accommodating, great customer service.

Review №2

2024-06-22 00:59:11

Excellent Service, I’m so happy I love coming here. They are very happy friendly and loving. God bless you all you need to come here.

Review №3

2024-06-19 19:58:17

I am extremely happy with the attention and skill that Michelle used in packaging our artwork. She is a five star.

Review №4

2024-01-19 00:24:32

I would never support this store. The ups store in Newbury park always taped up my packages and they won’t do it here. Oh, but the lady tells me, we do for everyone but not for this. I was like, are you kidding me? That’s so rude! She goes no you misunderstood. I said no you stated it clearly. She goes well you have a big box. Yes, I do. I’m 8 months pregnant returning a gift from my registry and they pushed me away cause they wouldn’t tape my box cause it’s big. They told me I had to buy tape. I’m never supporting this store and this is the worst customer service ever! Both the guy and lady were rude.

Review №5

2023-07-28 18:33:25

I love this UPS store.The staff is always so kind and helpful.This is the second time I’ve brought in a valuable items to be packaged and shipped.It is so worth the extra cost to have professionals do the packing and it’s almost the same price of what I would spend buying my own bubble wrap.The first time I had them package and ship a 75 year old lamp that was extremely fragile. It arrived perfectly. The second time it was an entire table with 4 chairs. They arrived quicker than expected and the recipient commented on the excellent packaging job.I highly recommend this store.I’m so happy to have it nearby my home!

Review №6

2024-02-28 20:02:52

Friendly greeting, knowledgeable and personable staff members who are super efficient. Michelle in particular has a great attitude and gave excellent customer service.

Review №7

2023-09-01 00:30:01

Millie makes this UPS store a toxic place, not only for the workers but also customers. She obviously can’t handle the amount of customers that come here & it shows. She tried to rip me off by first telling me she would give me copies for 75 cents & then makes Melissa call me & tell me my copies were actually $1.99 each (I was needing 60 copies so this was a $70 price difference!). She was responsible for this entire situation & tried to gaslight me. I was not having it & disputed with her for over 5 minutes in a calm manner even though she accused me of yelling at her which is not true. She went as low as blaming Melissa & Sam for her mistake which is completely uncalled for. Owners, please let go of Millie, you don’t need people like her making your business look like a circus! She made you loose $70 today & took zero accountability for being dishonest. Melissa & Sam deserve a raise for having to deal with an unprofessional coworker like Millie!

Review №8

2024-04-14 00:07:07

Excellent customer service from the man who works here. Really outlined the detailed process and helped me with my documents.

Review №9

2022-12-13 01:27:55

Update: Below you can see the review I made the day I received my refund for the 15 extra copies I was charged for… however, I went back to the store again today since it is my local UPS store and out of nowhere the owner just snapped at me saying the employee only charged me for the copies she made, nothing extra and that she is a sweet lady (see no employee will be rude to the owner), he also said he doesn’t care about the money but he was extremely upset about the review… obviously, I review what I see and experience, I do it so that the people know what to expect, I am not making things up because I am not getting paid to do so. He defended his employee which is a good thing because not every boss would do it, but you see just like they can’t prove I wasn’t charge for extra copies, I can’t prove I was charged for extra copies either. I understand so called “human errors” but with the employee who helped me it is a different story. This is bad customer service and that is the truth because it wasn’t the first time I made copies from this store; I’ve been going to this store since I moved to the area. I am a journalist and I work from home, my printer stops working sometimes and I have to go to the ups store to make copies and stuff. Anyway... I decided to get a new printer (good for me). Definitely never going back to this store again, I feel disrespected by the owner and the employee. BTW, I spend more than that on my Starbucks every day and I really don’t care about the money either although I believe no one should pay for a service they never received. Finally, all I have to say is, sorry but it is just rude and disrespectful, no person would react the way I did if it wasn’t for a reason. Like I said, I really don’t care. I would really share pictures of the copies but unfortunately, they are legal documents of a person whose story I am currently working on.well, first of all I should say thatI did get a refund for the extra copies they charged me for, the owner I believe refunded in cash and he was a nice man. The reason why I wanted to review is because this store gets really busy and you could get charged extra for copies if you don’t keep track on how many copies you get if you don’t do it yourself, so make sure you count while you are at the store, I was charged for 15 extra copies, I counted back and front copies as well, but this was 15 extra, not a big deal but it is when the employees are rude. If the employee who helped was nice I would’ve just ignored. The other thing is they don’t reply to emails, no point leaving a note for the manager either, they don’t respond, nothing so don’t bother, if you have a problem you go to the store, even if that costs you gas! Spend 10 dollars on gas to get a 5 dollar refund. They do answer the phone tho. 3 Stars because rude employee, no reply to email.

Review №10

2022-12-20 22:42:19

This is the BEST UPS store !! They have moved my personal belongings from California to Texas. Everything was done quickly and economically with no delays or damage to any of my belongings including a very fragile antique paintings. I also used their services for scanning and emailing, Notary and printing. They are always friendly, professional, accurate and efficient. Thank you so much to my friends at the Moorpark UPS store.

Review №11

2023-05-01 22:13:45

This Location, store#2530, 530 E Los Angeles Ave Suite #115, if I could put a letter grade on it, this store deserves an F- for customer service. I had paid for signs to be delivered to the Palisades, and I received an email notification stating the goods had been delivered on April 28th at 12:07pm. A week later I reached out to the recipient just to double check all was delivered, and the recipient stated that a delivery never came. So I called the Moorpark store location, and they said they left a voicemail to my phone number saying the address was incorrect. I checked (there was no voicemail). I drove over to the location, showed the delivery email confirmation, and the store clerk, could not be bothered. She rolled her eyes, and said, you can either pay for us to deliver it again, or you can take the box.And if I paid another $100.00... then what? just to be told it can not be delivered, and be given another delivery confirmation, when it doesnt actually get delivered!!!. The right thing would have been to give the customer back the $100 if UPS cant deliver.The employees really need an attitude adjustment, and in dire need of better customer service training... Apparently, so I am told, another location in Encinitas/ San Diego is also another terrible customer service location. Shame on you, UPS.

Review №12

2022-12-09 22:54:15

Dont go here for color copies! I normally go for notary services which have been fine but the wait time has been growing recently. I went for color copies today. Dont trust their ad for .39 color copies! Theres a $3 computer rental fee even though you dont actually rent any computer. They printed the copies for me on the computer behind the desk. They dont warn you about any fee. I read a similar negative review below after this happened to me. That person complained of a $2 computer rental fee. The owner responded to that review that staff is trained to notify customer of the computer rental fee before the transaction. That wasnt true for me today and apparently it wasnt true for the person who complained a few months back. I wasnt told about any computer rental fee today. I also checked the very very tiny fine print on the coupon they provided me with a magnifying glass. There is no mention of a computer rental fee. Im posting this in protest to lack of transparency and surprise fees!

Review №13

2023-06-19 16:42:18

I’ve been a customer for over 20 years and the customer service just keeps getting better. I’m giving a special shout out to Melissa for her excellent customer service. I’m always treated like a special guest when I need something, but Melissa always goes above and beyond. I highly recommend this place.

Review №14

2023-09-22 20:02:20

I have been going to the UPS in Moorpark for a long time. Every time I go, the staff is always kind, caring, professional and so helpful. I would recommend this company to you.

Review №15

2022-12-30 21:28:51

If you would like to get yelled at for Amazon returns feel free to stop by this location. Or if you would like your address covered up by then and have to go home and find the address, better yet just spend 15 minutes trying to remove the sticker they put on your envelope to cover your handwritten mailing address if receiver, then this is also the place for you.

Review №16

2023-08-10 22:22:52

Such a great service provider! Staff are extremely helpful and welcoming. I send out a lot of things for my job, and I wouldn’t go anywhere else.

Review №17

2022-09-11 20:06:56

One star because theyre friendly.I went there to send my Vitamix mixer back to be repaired. The return email had a code for them to scan to print the label there. The woman told me she could not scan it, so I forwarded the email to them to print the label. They charged me $2.50.Later, I discovered the clerk hadnt even opened my email. She opened a different email and printed the wrong label! The package was delivered to the wrong place. Not even the correct state!Now I have to wait for Vitamix to create a Call Tag and hope UPS can find my package. If not, I have to hope the insurance covers it.Its their mistake and I have to fix it.Edit: Yes, my mixer was eventually found and recovered. Im not changing my rating though. They did the minimum to correct their error.

Review №18

2022-12-24 17:45:38

The owner and staff of UPS Moorpark are no less than perfect! So kind and extremely helpful with everything I needed. If I could give 6 stars, I would. Thank you for your kindness and professionalism!

Review №19

2022-12-22 01:04:04

They are very friendly! Great place to drop off prepackaged items... if youre hoping to give details to the clerk to have something mailed, however, make sure you set aside plenty of time to complete your transaction as most of the employees speak English as a 2nd language.

Review №20

2023-01-04 17:35:32

This place has the best customer service. They are kind, efficient and helpful. Lots of services…Amazon returns, mail packages, copying, faxing, shredding and more. I’ve been coming here for a couple years now.

Review №21

2022-06-23 23:08:39

I used them to ship two glass platters. Both broken when received. The store was paid for packaging them, but the box too big. The platters were wrapped with too little bubble wrap and stacked on top of each other with no popcorn to take up the space and keep them from bouncing around the box that was already too big. Very unprofessional. Unless your shipping paper or rock, I would not recommend this store.

Review №22

2021-07-28 20:22:33

The service was fine, but I was charged $2.00 (after the fact) to use the UPS computer in the public space to print out the UPS shipping label, nothing more, just needed the label and I was charged $2.00 extra. They waived the 33 cent charge for printing the label. Disappointing to get nickel and dimed like that.

Review №23

2020-10-17 16:54:14

Nothing but Great experiences for me.Always very kind and helpful!I would take the few negative reviews here with a pinch of salt. Google reviews arent so many and folks who get angry are disproportionately represented. If you need brain surgery for your child look elsewhere 😉

Review №24

2023-09-21 16:27:41

Kind team, always helpful, and very reliable. Never had any problems shipping packages from here.

Review №25

2023-08-28 18:06:46

WHY ARE THE WORKERS SO NERVOUS ALL THE TIME? NEVER SEEN RUDER WORKERS LIKE THE ONES IN THIS STORE. SINCE THE OWNER REPLIES TO THE REVIEWS. YOU NEED BETTER EMPLOYEES.

Review №26

2013-05-28 23:07:07

I have been a client at this location for over 8 years. In addition to renting a mail box, I have used them for notary and shipping services. Always clean & ready for business, service features prompt, professional attention at the counterwith just the right amount of friendly banter. Reasonable hours & 24/7 access to the mail boxes by keyed entry.

Review №27

2022-12-24 16:19:24

I was so pleased with the service the owner provided. I had to have a legal document arrive on the 23rd of December . I was really confused about the copies I had to include - the owner only charged me for two copies and I had taken 12 - the document arrived on time ! What great service!

Review №28

2018-08-28 23:42:09

A small, family owned business where you really get the sense of family. This location is friendly, helpful, and very knowledgeable. They accommodate requests, and do their best to make sure their clients are satisfied. They truly go above and beyond every chance they get. A fantastic business owned by fantastic people with a stellar staff!

Review №29

2023-05-04 20:21:22

Morgan is exceptional, he helped me with a shipment, Im beyond grateful for his kind & caring service.

Review №30

2022-12-19 02:05:49

Staff was very efficient in helping me this holiday season. In and out in less than 30 minutes! Thank you UPS staff.

Review №31

2024-01-12 20:16:38

Suki and her franchise need to be shut down. Useless

Review №32

2017-04-30 18:26:08

Absolutely the best UPS Store I have ever been to, the staff goes above and beyond to help you out and they are just amazing people!

Review №33

2023-07-01 08:16:12

Nice staff and very good service, there is a lot you can get done here!

Review №34

2016-02-16 15:10:33

Excellent service and reasonable pricing - I trust them knowing that they know what theyre doing. Very convenient for all the services they offer.

Review №35

2018-04-26 19:40:32

Jim was very patient with my neediness I should have been thrown out of the store...great people work there that won’t throw you out!

Review №36

2023-04-14 20:55:20

Small shop but service is very good

Review №37

2022-11-01 06:58:11

Fannnn! Big Fan!

Review №38

2024-01-17 22:43:27

Good service.

Review №39

2023-02-23 21:07:29

It was a larger any side effects

Review №40

2014-12-13 16:25:20

Great customer service, very helpful!

Review №41

2018-05-07 20:11:17

Such bad service done 😡😡

Review №42

2024-07-03 18:45:49

My experience at the Moorpark UPS store was amazing. Michelle helped complete my LiveScan for my California LCSW license. Michelle was kind, so thorough, and paid very close attention to detail. She walked me through all steps during the scan and explained to me how to check the status on my Live Scan. I feel safe that my application will go through and I would definitely continue to utilize UPS services for fingerprinting live scan as well as for any of my mailing needs. I highly recommend this location!