Presentation on Map Reviews Nearby

The UPS Store in Turlock

4.4 (143) 3220 W Monte Vista Ave, Turlock, CA 95380, United States

Location on the map

Turlock, Stanislaus County, California, US

Phone: +1 209-632-5000
Site: https://locations.theupsstore.co...

Opening hours

Monday:8 AM–7 PM
Tuesday:8 AM–7 PM
Wednesday:8 AM–7 PM
Thursday:8 AM–7 PM
Friday:8 AM–7 PM
Saturday:9 AM–5 PM
Sunday:11 AM–4 PM

Edit info

Total reviews rating 4.4

143 Reviews for The UPS Store 2024:

Review №1

2024-04-25 00:41:38

Surjit Malhi provided me with great and speedy customer serviceIt was a great experienceDefinitely will be back for future needs :)

Review №2

2023-08-29 19:50:53

Great store! Love the scan and go option! Especially since all UPS stores get busy.

Review №3

2019-11-05 21:14:22

Came in for my passport pictures. The service was fast and friendly. I highly recommend this UPS...

Review №4

2023-05-06 06:57:34

I was in need for a secured and safe receiving station for my larger than normal parcels that my mailbox or unsecured deliveries to my home without the monthly dues of paying for a P.O. Box. UPS store was able to help me out by receiving my packages. With a reasonable charge I got the piece of mind I needed for securing my packages. Safe and secure.

Review №5

2023-06-27 21:01:05

I went in and was helped by Amy, she seemed to know how to do her job, not only was Amy knowledgeable, she was helping a very ungrateful customer and kept her composure. Kudos to you Miss Amy on keeping it together and getting the line out the fastest Ive seen yet!

Review №6

2023-08-11 15:39:18

Very friendly, fast and great customer service. Would definitely go back to this location for my renew my passport. Great job

Review №7

2022-11-27 20:42:48

Kindness goes a long way. Show some grace when you aren’t knowledgeable about something. I sat in the store for 40 minutes trying to figure a return out and they were not very nice or understanding. My hands were full as I was trying to get out of the way so the employee could help others . She watched me struggle to pick up all the boxes, while continuing to tell me I was wrong, and they fell out of my hand. Then I sat in a chair for 40 min on the phone with amazon about why they are asking for individual labels ( prime wardrobe never has individual labels you need to print out ) and they just went about their conversation. I finally received help from amazon and they tried to blame it on me saying I didn’t give them the right return stuff. I get it, maybe the situation in new to them, BUT just show some grace!!!

Review №8

2021-10-02 21:45:24

I have been to this UPS store several times. I have never been there when there was not a line of customers. However the manager and employees treat each customer as though they were the only one in the store. They are fast, efficient and completely knowledgeable. They also work to assure your packages are packed to arrive at their destination intact and the most economical way possible. The service I have received has been exceptional.

Review №9

2023-02-18 17:55:11

I had a great, plesant no Hassel experience here at the new Geer Rd. location. I needed to return something I bought on Amazon. Ups made it fast and simple. I put the item to be returned on the counter. I provide the Amazon return email with bar code. The nice lady got up from her seat at the desk walked over and scanned my bar code on my phone. After she handed me a return receipt and said thank you. Wow! Amazon and UPS has a well oiled machine going here. Two thumbs up? I hope you experience the same satisfaction. Thank you.

Review №10

2023-01-08 23:13:39

This store always has great service. The staff are always professional. They have a variety of services I didn’t realize.Would recommend this location for prints and services along with shipping needs.

Review №11

2023-06-18 21:18:17

First time to the UPS store. Amy helped me, she was unfriendly, looks like she doesnt like her job and lacks great customer service skills! No hello or thank you, needs to be retraining.

Review №12

2023-08-03 22:17:47

This UPS Store is absolutely wonderful!Very helpful and kind staff. They are very accommodating with all your UPS needs. A+

Review №13

2022-12-06 20:45:16

Had them package up some pretty pricey dolls to send to a buyer. I paid $50 for bubble wrap and everything and they arrived with just bubble wrap on top of them, not around them! The boxes were so smashed when delivered, definitely never coming here again.

Review №14

2019-07-11 03:41:23

The people that work at this UPS location are three best. I believe it was the owner who provided service to me, as well as another person. I wish I had their names. Great customer service. They are so friendly as well. This will be my go to store. They are the only UPS store in the area that stays open until 7:30, and are not in a rush to close their doors. They definitely want more than anything to make sure that their customers are taken care of efficiently and respectfully. Thank you for taking the time to get the papers I needed copied, scanned and emailed.

Review №15

2019-03-08 02:30:43

This store deserves the excellent rating for its service. I was there last week to ship a package overseas that I thought would be complicated. The Owner who helped me seemed to be right on top of things, took time to explain the documents and made the process look simple and easy. I noticed some of the older reviews arent too positive so Im not sure if they have a new owner (whom I met on my last visit & he was extremely kind, helpful & personable!) They help open the doors, offer to carry in large packages & really just treat you like you should be treated. Keep up the good work :)

Review №16

2022-10-25 20:59:08

Avoid for Amazon returns! On multiple occasions Ive tried to return Amazon orders through this UPS Store and every time they insist that each item of the return must be in its own box. Amazon clearly states that the items dont need to be individually boxed. I contacted UPS directly to confirm and they said that this is not a UPS policy but rather this individual franchise stores policy. I returned my packages at another UPS store in another town and explained the situation and they said the store is likely trying to generate revenue by selling more packaging materials.Save yourself some time and aggravation, use the Kohls in this same shopping center for your Amazon returns. No boxes required.

Review №17

2018-06-21 19:25:58

I always go to the ups to print. Today I just print my documents after that I realized that my documents need to be notarized. I asked them about the notary, they said we do notary here. I used their next day air service. I didnt know before that the ups next day service is a grantee service. The associate explained me about money back grantee. One stop shop for everything. Good environment. very helpful staff. Love this place.

Review №18

2021-11-16 19:15:06

This UPS is operated by the kindest and most professional staff & owners. We will always come back!Three years later, and this UPS store is still one of the best businesses in the Central Valley. Owners (husband and wife) are extremely accommodating, pleasant, and professional. We love doing business with them!

Review №19

2019-09-07 13:21:08

They are good for mailing UPS stuff but if you have a letter or package that has to go out USPS it takes days for it to go out... and they charge 3 times the price for a USPS package.. I remember they tried to charge $10 for a tiny package and took it to the post office instead and it was only $2.56. The people are nice in this store.. but unless it has something to do with UPS, they take their sweet time sending things out USPS.. drive the extra 2 miles to post office

Review №20

2021-06-14 20:38:27

I needed to ship an antique table from Malaysia. I had them pack it to ship. They did an excellent job. My table arrived wrapped in so much bubble wrap it was kinda hard to get off. But totally worth it! Mt table arrived unscathed. They also wrapped and packed fragile such as vases, sculptures, etc. Everything arrived unbroken and on time. All the employees were very nice and helpful. The manager came outside twice to help carry heavy boxes inside. Turlock, Ca is very lucky to have such a great store.

Review №21

2019-10-04 15:42:20

Tried charging me over 3 times as much as US postal service would, then misspelled the name of the recipient, then marked my package as abandon if unable to deliver when I clearly asked for it to be returned.All of this I did not find out until reading the two page contract of a receipt they gave to me AFTER making the transaction.Friendly and helpful service, but they had some trouble with the details of my shipment.EDIT: In fact, I should add that the service was VERY helpful and friendly!! I walked in the door like a lost puppy and they came up to me and started walking me through the process right away. I would imagine that my specific interactions were a result of shipping an international package through USPS, but my experience still remains the same. I still recommend them for any/all UPS services, just maybe not the international stuff.

Review №22

2024-04-06 21:48:45

They have always been very helpful

Review №23

2022-02-02 21:43:13

Passport photos done by this location were rejected by the US Passport Agent. Photos were cropped incorrectly and there was too much glare in the photos.The staff at this location are untrained in taking passport photos.Do not get passport photos at this location until: 1) they get the plastic template from Dept of State that helps properly size and crop passport photos; 2) they move the photo-taking area into the part of the store where there are no windows; and 3) they get the plastic placard from the Dept of State that shows examples of correct and incorrect passport photos.I wasted $60 and my passport application/processing will be delayed -- there are limited number of appointments available with Passport Agents and scheduling is usually at least a month out.

Review №24

2024-06-11 20:01:30

Very helpful and friendly staff.

Review №25

2019-01-16 19:11:45

Excellent, friendly, and reliable. I have shipped packages from here before and recently used their notary and fingerprinting services, which they will do any time during store hours. This store is bilingual (Spanish, Punjabi & Hindi). Thats why it is so convenient for my parents too.

Review №26

2017-08-20 20:04:38

I had a great experience here when making copies for my work. I came here for back & white copies, but she explain me and made color copies. i know price is different, but i like it. The staff was very, very helpful and made sure that all of my copies came out just right. I will be back if I ever have another big print project.

Review №27

2017-05-18 03:28:08

The new owners are amazing! They provide great customer service with a smile on their face. The best experience Ive had regarding UPS. They are very organized and get the job done right! Glad I chose to send with them!

Review №28

2019-01-15 23:22:24

I had a problem with an overnight shipment in early December. The package was not delivered on time and the tracking number wasnt showing up in the system at all. The employees/owners were very understanding and concerned. They explained that it was most likely driver error (new drivers hired for peak season), and that the problem was happening fairly often during that time of year. They called customer service, who told them the same thing. Luckily my package got to its destination only 1 day late, but they made sure I was issued a full refund for my shipping costs (the check came from UPS, not the store directly). They have great customer service and I will absolutely use them again in the future.

Review №29

2016-09-29 14:50:41

I am not usually one to write reviews, but I could not help myself after visiting this specific locations for a while now. At every visit (which there is a lot considering that I rent all of my textbooks and am a frequent online shopper), I am always sincerely greeted and acknowledged as soon as I walk through the door. The gentelman who is usually there at every visit of mine, goes out of his way each time to talk to his customers, no matter how busy or slow they are. There has not been a time where I have entered this specific store and not received impeccable service and sincere kindness (which I cannot say about every UPS location unfortunately). Keep it going!

Review №30

2023-06-27 18:59:50

Went to do am Amzon return and tge girl at the counter would not help, she was rude, no help at all. Dint waste your time or energy here.

Review №31

2018-09-11 15:38:03

This place attempted to charge me .45 a copy, and then also charged me $15 per signature for notary. Even though that is the maximum allowed for notary, it’s a little excessive, especially when the price was NOT quoted initially. If I had known I was going to spend $120 on notary and then abother $30 on printing, I probably would have gone somewhere else. Not to mention it took a really long time. Extremely disappointed!In response to reply: You never told me the rate per signature. I came to the store and the person at the front was extremely rude, called you, and asked for me to wait for you to come down because you wanted to speak with me. I did not have time. You never mentioned on the phone that I had to come down at a specific time. The whole ordeal was not professional at all. Thanks.

Review №32

2019-05-08 04:23:31

I just wanted to say my mother and I would come here often when I was growing up and the owners back in the day were always so kind and very helpful in helping my mother with whatever she needed to mail or ship. Don’t know if ownership is the same but I would doubt that the Baileys would ever sale to someone who wasn’t kind.! Keep up the good work.!

Review №33

2016-09-14 20:15:15

Worst store ever. I went in yesterday to drop off a package. It needed one piece tape, and they said I had to buy tape or a $3 charge. I asked him when they began this fee. The man working told me all the stores charge it. I was upset then I walked out.Then I realized it was an independent franchise, and I went it to question whether it was UPS fee or just thats store fee. He stated all the stores charge it. I then pressed more asking him again if it was a UPS fee or just that stores fee. He told me then well the post office charged it so we started charging it. I stated that not what i am asking. I was asking if this is a UPS run store or independent franchise with regards to the fee. He told me again everyone charges it. So I asked if I contact UPS they will tell me all the stores charge $3 for tape. Thats when he told me they are an independent franchise.I was upset about the fee at first, but I can understand (though if everyone is charging it wouldnt you not so you can have more customers coming that way). What upset me is that man repeatedly lied to me and tried to go around my question. So if you go to that UPS store be prepared to be lied to or the truth skirted so they can get what they want.

Review №34

2017-07-04 04:29:15

I closed my mail box from Geer rd, and I open the mail box in ups. A lot of big difference in services. Whenever I park my car in front of the UPS, i entered the store within that time frame and they pull up my mail and packages over the counter. Awesome service . When i opened the mail box, i thought it was expensive, but when i see their customer service and their other services, its nothing. They treat like a family.

Review №35

2021-01-06 03:34:15

I went to ups store on monte vista for notary, after done the notary I have to go somewhere for passport photo, but notary guy when he doing the notary he start talking about ups services. first I am thing why he explaining me about the ups services, I just come for notary. after that when he said about the passport photo, I said yes I need it now, oh my god you made my day. after that I just thinking about the all the service. Turlock ups store is the best ups store. they know what have to do.

Review №36

2024-05-23 15:17:01

Great jobPassport photo

Review №37

2019-08-03 00:00:05

Nice staff, good prices good services. It is located in a centric place on the city. Thanks!

Review №38

2016-03-05 20:05:28

I am shocked of the bad reviews. I have been using their services since they opened and have always had 5 Star Service! They have always gone over and beyond helping me. I hope this will help anyone new that might desire their services. And maybe the negative reviews have helped them to improve their service to their public.

Review №39

2018-07-17 21:09:35

Absolute crooks. Charged me outrageous to pick up the packages they delivered for me. Ive already paid UPS over $100+ in shipping. Now they demand $30 more just to pick those packages up. Will never return. FedEx is free pickup. USPS is free pickup. DHL is free pickup. Get on board, UPS.

Review №40

2019-04-08 02:43:20

This ups store is by far the best one I have visited. It has the quickest and most reliable services when it came to sending packages. I would walk in drop of my package send walk out, it was as simple as that. I love the service.

Review №41

2020-04-05 22:49:20

Ups Store, you need to step it up. Your associate was mystified as to why I didnt want to step up to the counter when 3 people were already standing shoulder to shoulder at the register and others were milling about. Take a page from the AT&T store playbook. Only 3 people allowed in the store at a time. Others queue up outside. Until some one leaves. Social distancing is not optional right now.

Review №42

2018-08-14 01:09:25

Notary allowed scratch outs on official document. I had other copies of the document for if we needed to change anything. She shouldve known. complete hassle and waste of money. also charged me 7$ for a box to fit a text book.... CROOKS. WILL NEVER GO TO UPS AGAIN AND WILL TELL EVERYONE I KNOW TO NOT USE UPS. HORRIBLE EXPERIENCE. GO ANYWHERE ELSE

Review №43

2024-04-01 19:59:31

I done my printing. Thank you

Review №44

2018-01-10 02:36:05

By far my favorite place to have my mail/packages delivered to. Narjeet & Surjit have done their best at making sure we are happy with services provided. Sherry, my girl you know YOU ROCK ;) Thank you for always providing OUTSTANDING customer service. Customer since 2005

Review №45

2023-08-04 01:15:28

Great customer service, fast fast. I renew my passport today

Review №46

2015-02-03 23:10:44

The UPS Store at 3220 West Monte Vista Avenue, Turlock, CA 95380 has always been very polite and personable to me. Since that wonderful service included what I always received from Tarron, I am very surprised and saddened to see the negative review by Rani Kaur and to find out that Tarron no longer works there.

Review №47

2024-04-15 21:32:13

Great service, kind and helpful

Review №48

2024-06-11 21:06:54

Great job

Review №49

2023-08-10 16:36:53

I done my Amazon returns so fast and easy.I love it.

Review №50

2019-08-30 23:53:11

Always really friendly and helpful. There is one closer to my house but I’d rather drive the extra distance for the good customer service.

Review №51

2018-02-22 20:19:36

Great service. They help me fill out my application to renew my passport every step of way. Even printing out the application for me.

Review №52

2018-02-03 06:44:11

They customer service is very kind and professional.They have alot of experience in packaging and are helpful with making sure your doing it right.Also, this store is well organized and clean.

Review №53

2022-05-21 16:47:41

10 ppl in line w only 1 employee. Said employee never address the crowd or said a word about the hold up....nada.DO BETTER UPS

Review №54

2019-04-08 02:51:02

This ups store has the best customer service I’ve seen. When u walk in you are met with the nicest people willing to help get your packages delivered as soon as possible.

Review №55

2018-12-12 03:15:09

The staff is great and very friendly. They have always offered great service. Ive been a customer of theirs for over 3 years.

Review №56

2022-01-30 21:51:27

The only place I goto for Amazon returns. Even when they are busy, theyre professional and work in a timely manner to get you thru the line.

Review №57

2021-09-29 21:50:06

Quick service and courteous workers behind the counter!

Review №58

2021-03-29 22:42:29

Our go to for shipping and returns. Decent customer service. A little pricey. Not a huge selection. Itll get the job done.

Review №59

2020-09-22 15:40:46

Best ups store in area. They always help me. I done my notary and passport photo today.

Review №60

2017-03-27 22:03:13

Best ups store near me! Nice service and they keep it clean. Today I realized that they were doing a lot painting.

Review №61

2023-07-29 21:30:53

I like your service. Quick and fast returns

Review №62

2020-09-20 17:54:40

This is the Best UPS store around Modesto/Ceres/Turlock area. Staff is so polite professional & helpful.

Review №63

2023-09-26 22:13:34

Super fast service, very knowledgeable

Review №64

2017-11-10 18:43:10

I HIGHLY DO NOT RECOMMEND HAD A PACKAGE NOT MAKE IT.HAD A PACKAGE IN UP EMPTY ON THE OTHER END...OUT $14,000 WORTH OF DISPLAY LIGHTING OUT OF TO BOXES.. I WILL NEVER BE ABLE TO RECOVER THAT.....

Review №65

2021-07-08 21:51:03

I opened the mailbox here and i done my ink fingerprints i like the services. I highly recommended this place

Review №66

2021-10-16 20:59:39

Good customer service, they done my fingerprint very quick

Review №67

2023-07-03 17:44:40

Great work, done my print job quickly

Review №68

2017-02-25 17:02:02

Excellent service. Had a delivery to Europe. Thought it was going to be expensive but was very reasonable. Would use again.

Review №69

2022-05-06 00:37:21

Had a misunderstanding with the manager and with shipping packaging but the communication was fast and cleared quickly, thank you ups.

Review №70

2024-03-29 19:57:16

Review №71

2017-07-03 16:01:29

This is probably the most friendly ups i have been to. The new management is really good, seems like they changed the ownership.

Review №72

2019-02-22 19:07:37

They are too good always print my label very quick.Today I knew it they do passport too.

Review №73

2019-03-30 23:31:27

Ups store turlock my favourite store, they are very friendly. I done my notary last week.

Review №74

2019-10-12 19:14:55

Good customer service, they do very fast with smiley face.

Review №75

2017-03-10 20:57:27

Recently I went to the store the internal sevice was very good and also the was so friendly

Review №76

2020-11-01 23:11:48

Long wait time and only one person was there to help clients mailing, returning and taking passport pictures.

Review №77

2019-01-03 02:25:01

Best place to do your notary work in Turlock, Customer Service is Awesome

Review №78

2019-06-29 16:12:26

Really good service, help me lot for make my lable. I am try to do since 4 days.

Review №79

2021-06-03 17:58:27

Good service they pickup my box from my car, it was too heavy

Review №80

2019-04-23 16:33:27

I opened my mailbox last year. They doing really good job always help for packages.

Review №81

2018-12-29 22:04:44

Really bad customer service. Did not seem that they cared about my business or giving quality service.

Review №82

2021-03-30 15:49:48

I like this place always print for me. I done my passport today morning

Review №83

2020-11-04 19:26:18

Good service, I done my live scan and passport photo

Review №84

2019-08-15 00:34:08

Very good location next to 99 highway.Good customer service too

Review №85

2017-02-02 03:40:53

Very good service and nice staff, been there done that so quick !

Review №86

2024-05-09 22:55:51

Great service

Review №87

2019-01-26 00:06:03

Great people, they done my notary and passport photo

Review №88

2019-01-26 18:31:10

Guy did my notary. Good service fast

Review №89

2013-02-19 01:37:34

Horrible service!! I am never walking into thus place again!! Tarron had the rudest customer service towards us.

Review №90

2017-03-17 04:44:57

Great job, they made my menu very quick

Review №91

2019-12-26 23:58:31

I did my fax here, good customer service

Review №92

2017-08-03 20:39:47

Great service, they print my resume quick

Review №93

2019-10-29 23:12:54

Great customer service. Just love it.

Review №94

2017-01-06 23:19:59

Worst service... my package 4 days late nd still waiting... frm 4 days showing... out fr delivery..!

Review №95

2019-01-27 20:31:23

Worst customer service. Guy talks down to people and is rude.

Review №96

2016-07-15 22:37:37

Great customer services! Helpful employees and great service.

Review №97

2017-02-04 21:16:04

They are open on Sundays now! Great service!

Review №98

2015-04-18 00:53:36

Rude, Rude, Rude! These people have no experience in public service. I will never go there again!

Review №99

2023-07-21 21:57:06

Good Job ups keep up

Review №100

2017-09-12 13:50:34

Always A+ service here. I use this place a lot for my business.

Review №101

2020-10-17 18:43:58

Good people here in ups Turlock, always take care me

Review №102

2017-02-16 22:08:21

The new owners are very nice, friendly, helping and understanding. ❤

Review №103

2021-04-26 20:38:32

Good service here. I love it

Review №104

2019-09-07 01:38:18

Good customer service, staff always happy

Review №105

2023-06-15 20:01:31

Review №106

2022-05-27 18:28:21

Passport photo very quick, love it

Review №107

2023-07-17 21:08:21

Good spot for Notary

Review №108

2015-07-07 17:55:08

The service there is horrible. Apparently they are giving out legal advice.

Review №109

2023-09-08 23:31:06

Great customer service

Review №110

2023-09-27 16:45:46

Quick returns, love it

Review №111

2024-02-02 18:48:18

Review №112

2021-11-07 21:42:50

Always fast & friendly service!

Review №113

2017-05-04 20:42:40

Excellent service super friendly staff.

Review №114

2019-02-27 01:21:04

Guy here very helpful.Very friendly

Review №115

2023-04-24 16:25:53

Great 👍

Review №116

2019-08-06 18:48:03

Very convenient for Amazon returns.

Review №117

2023-06-10 15:18:45

Great service.

Review №118

2022-04-08 15:07:34

Good job

Review №119

2017-06-23 02:12:59

Freindly and quick service, i love it.

Review №120

2018-11-28 21:38:51

Quick service, friendly staff

Review №121

2020-11-10 23:07:21

Good guy

Review №122

2019-02-12 16:54:53

Fast pasport photo thanks

Review №123

2023-04-01 22:05:44

A copy of paper 3dollar

Review №124

2018-01-20 01:28:25

Very helpful always, love it

Review №125

2019-04-24 20:35:49

Great location for notary

Review №126

2020-10-01 16:20:55

Good 👍

Review №127

2021-03-18 15:23:00

Good fast service

Review №128

2020-08-01 23:49:42

Good customer service

Review №129

2020-04-04 14:24:07

Fast friendly team

Review №130

2018-09-26 22:38:29

Good service here

Review №131

2023-07-24 16:53:19

Greatest location

Review №132

2022-07-10 00:20:40

Fast efficient !

Review №133

2017-07-03 16:03:13

Really friendly

Review №134

2019-06-19 16:50:43

Review №135

2018-11-19 18:23:01

Very helpful

Review №136

2015-08-05 00:03:25

Rude staff

Review №137

2021-03-16 15:30:04

Great

Review №138

2020-08-01 21:09:12

Review №139

2019-03-21 16:43:28

Review №140

2018-12-10 22:55:07

Review №141

2018-09-01 02:12:30

Good

Review №142

2024-01-04 00:09:28

The best service, the owners take care of you very well....

Review №143

2018-05-16 00:13:28

Great job, good customer service.