Presentation on Map Reviews Nearby

The UPS Store in Rancho Santa Margarita

3.3 (27) 22431 Antonio Pkwy B160, Rancho Santa Margarita, CA 92688, United States

Location on the map

Rancho Santa Margarita, Orange County, California, US

Phone: +1 949-858-1234
Site: https://locations.theupsstore.co...

Opening hours

Monday:8:30 AM–6:30 PM
Tuesday:8:30 AM–6:30 PM
Wednesday:8:30 AM–6:30 PM
Thursday:8:30 AM–6:30 PM
Friday:8:30 AM–6:30 PM
Saturday:9 AM–5 PM
Sunday:10 AM–3 PM

Edit info

Total reviews rating 3.3

27 Reviews for The UPS Store 2024:

Review №1

2024-06-26 03:41:11

I showed up at exactly 6:30 and the workers had just locked the door, I asked for a favor to open it and they said the owners wont let them keep the door open past 6:30. I can see if I was there at 6:35 but I was 10 feet away before they locked the door, needless to say, it wasnt the kids fault. the owner should make minor exceptions on customer service issues like this.

Review №2

2024-06-08 16:01:58

Friendly staff. I was just there recently to get help with my packages and Axe was very nice and patient. Thank you Axe, appreciate you!

Review №3

2024-05-31 17:41:49

Friendly staff. Extremely helpful and knowledgeable staff. Makes mailing a package to a friend or business easy.

Review №4

2023-12-31 15:19:28

This location has a great team of workers that are always ready to help with packing, shipping, notary, etc. They are extremely helpful and efficient!! I do all my shipping from this location. ⭐️⭐️⭐️⭐️⭐️

Review №5

2020-02-15 03:35:34

I like this UPS store because they take care of me whenever I come here. The people who work here are always friendly and helpful. They package up things I need shipped, and do so much more for me. This is conveniently located and it is not far from my home. I highly recommend this store

Review №6

2022-09-24 03:10:09

The person at the front desk could not see my box right away and told me the package has not yet arrived and that I should come back the next day. He was too lazy to check the packages just behind him that obviously just arrived.I showed him my displeasure at his laziness and told him how come I got notification that the package was delivered at the UPS Access Point. I showed him the text message.That was when he decided to check the boxes behind him and saw my package.The person was lazy and would have wasted my time driving to UPS to pick up my item.

Review №7

2023-08-06 00:23:54

Opened a po box and they kept loosing my mail and when I told them, they said they never received it so i went to usps and they showed me the slip that the ups store signed saying they received it and when i showed them the slip they said we arent resposible for lost mail.

Review №8

2018-10-12 18:00:53

I have been here several times, from mailing to dropping off. The staff is always pleasant. I have also had a live scan here. It seems like they might be understaffed at times if someone is helping a customer getting live scanned or mailing a large box item, the line can back up. Although the hassle of having to wait I do love this location as its convenient and easy to get too. They are always nice and apologetic if you have to wait.

Review №9

2021-07-23 23:31:10

Came to return an amazon purchase and this UPS store charges $2 to print your shipping label. Good job guys! Way to rip off a customer for no reason. $2 to print a piece of paper? Not even a sticker label. Just a black ink printed piece of 8.5x11 paper.

Review №10

2020-08-22 18:19:29

I always come here to this UPS store because they help me with my Amazon returns, they can print out labels for you for $2 because I don’t have a printer at home and that’s nothing to complain about.They also helped me with notarizing and I can mail out USPS mail here as well.Staff is always professional and helpful!

Review №11

2020-06-26 23:52:34

Received really poor service when looking to get cost estimates for shipping framed pictures. Tall bearded gentleman that was attempting to help me had a bad attitude and gave me an estimated cost 300 times higher than another local competitor. His price was $110.00 per unit. I found another local vendor that gave me a price of $23.00 to $25.00 per unit. Talk about a rip off!!! Additionally, when I expressed my thoughts that this was a ridiculous cost he became sarcastic and rude. Ill never return to this store.

Review №12

2017-12-23 17:24:44

For good service look elsewhere. Your typically overpriced pack and mail service. When your in desperate and need something tight now the place will do. Last couple of times Ive been in and dealt with Brian and he is rude clearly doesnt care about customers. I would rather drive down the road to the A-1 mail they may not be a slick, but at least theyre nice.

Review №13

2022-06-23 20:18:25

Had to request a fairly sizable refund for services rendered at this location and was accommodated without issue. This was a big relief for me :) In general the staff here seem sharp, professional, and courteous. Thanks again!

Review №14

2018-03-12 23:29:51

Went in for live scan. Not a person in the store and was told those services are by appointment only. Fair enough until I was told appointments are only from 10-4 each day. Ummm I work! And she said she can do the scan but she was just too busy. Wow. Excellent customer service, or none at all? Needless to say I told her I would find somewhere else!

Review №15

2023-01-10 21:24:33

I send a package international to Mexico purchase a protection plan to cover if something happened with it and this was back on April 2022 and still waiting for them to pay for the lost package. Worse store

Review №16

2022-06-25 00:49:48

I opened a p.o.box here and they lost my mail twice and didnt even apologize for it, when I closed my box they wanted to charge me for the key too. I will never go back

Review №17

2023-06-21 02:13:23

Quick and easy for my Amazon Return. They helped me with the right packaging that Amazon required for this return.

Review №18

2022-08-02 23:08:22

Make sure to check the address, had to eat 90 bucks and have them ship it again, lesson learned, will never ship from this store again👎👎👎

Review №19

2020-08-11 00:13:10

Most of the staff at this store is underqualified. Worst experience ever in the 4 times I have tried to work with this location. Other than that its convenient for DIY.

Review №20

2023-02-08 04:17:47

Always super helpful and friendly whenever I go in. They often go beyond the job go help customers as well.

Review №21

2016-12-09 02:39:47

Great place to ship the Christmas packages! Excellent packing job with a choice of delivery options. Friendly staff.

Review №22

2021-12-24 18:49:16

It’s been over five years I have a mailbox there. Best customer service and very welcome employees. Thank you!

Review №23

2022-03-01 21:49:18

Super helpful and friendly. Notarized a document and had me on my way in 5 min flat. Thank you!!

Review №24

2023-12-28 17:12:01

Throws packages and causes damage

Review №25

2023-08-31 22:07:39

…

Review №26

2020-11-03 16:13:30

So easy to return Amazon items. Thanks

Review №27

2018-12-01 16:42:17

Very good service, workers are professional and quick.