The UPS Store in Pacific Palisades

Review №1

2023-07-13 16:10:40

Make sure tape up and package your stuff before arriving the location. I wish shipping out something to a customer of mine. The employee at this location was helping me create a label. While creating a label he was asking what was in the package if it’s shoes or sandals. I responded trusting him, when the package arrived to my customer nothing was inside the box.

Review №2

2023-10-20 04:37:51

I went into the store to get a quote for a 14x11x10 package to be sent to the UK at regular shipping speed. I had a rough idea as I had input the origin and destination fields on UPS shipping calculator ahead of time. The box had two shoe boxes in it and weighed 6.21lbs. Without weighing or asking for details the person on charge said $500-600. Taken aback I even said youre joking and you havent even weighed it. He said its expensive and to go to FedEx down the road I felt it was. Thats exactly what I did and with insurance it was $56.What a lazy, disrespectful aand awful way to treat a customer. Ill never go to this store again and btw, even had I chosen UPS based on what the specifics were in terms of origin and destination addresss, it shouldve been slightly more than $60. Complete waste of time and beware of being fleeced!!

Review №3

2016-07-29 01:51:29

This place should not have any stars - but it would not let me post unless I clicked on one!Rented a box from this UPS store for a three month period. Paid in full up front, have received countless emails asking me to renew my box yet have NOT RECEIVED ONE PIECE OF MY MAIL. I inquired repeatedly over the last six weeks since I knew that mail was being sent to me. This week I went in to return the keys since I was not getting any mail and SURPRISE! my box was stuffed with mail dating back to the end of May. I asked to speak to the manager or owner and finally the owner returned my call. His position...the US Postal Service was holding my mail. He never once accepted responsibility for my situation. Only wanted to make excuses and offer me nothing in return. Do not use this store. The mail is not put in your box and the employees have no idea what they are doing. From the owner, Dan, down its an establishment that should be avoided.

Review №4

2016-07-08 00:46:41

Worst total scam, you will not be identified as the shipper. Package shipped NOV 15 damaged picked up lost the ups store revived the Package 2660.33 value denied the package did not inform me or communicate with me at all, was destroyed this 81/2 months ago they did not call me and the owner called me liar. when I proved him wrong the owner just quit communicating. He dose not care about you or your belongs do not use this store I have no resolution still and will end up in civil court despite purchasing insurance. He uses his account to charge you more money you more money and remove your ability to participate in the insurance process he is committing fraud.

Review №5

2021-05-25 00:56:40

Sadly this store has cost me so much money by my packages disappearing after drop off. Amazon returns, business fulfillment’s and personal gifts all have been dropped off, checked in and then that’s the last it’s been seen. Disappointed since the shop is just around the corner and so convenient. But can’t trust them to get the job done.

Review №6

2021-02-20 01:49:55

Nice people. However, there was no one in front of me in line, and it took 25 minutes to pack and ship one item. Additionally, they charged me $16 for the “auto-generated” packing fee (not materials - just $16 for physically taping the bubblewrap together) and then $6.99 for each bubblewrap sheet they used, and he said they used 3. So that’s $21 for some bubblewrap, and then $16 for taping the bubblewrap together. I typically ship from other UPS locations and I’ve never been charged like this before.

Review №7

2024-02-03 23:32:39

I ship a LOT from this location and guys are always amazing & super helpful.

Review №8

2017-03-16 04:45:17

This store is one of the worst store I have to deal business with. Whenever I called to speak to manager George, hes never there. Never returns my calls or email. My friend drop off a machine to be shipped to me in which I paid for it. I requested them to package, ship, and insured and paid close to $480 for it. I received my package all broken up inside and they( this store and freight claim) are shifying blame and denying my claim. Now I have to take them to court for the damages.

Review №9

2020-01-14 21:55:29

If I could give a business 0/5 stars I would. I opted for the option to get the package signed because the possessions inside had sentimental value to me. Not only was the package dropped on my doorstep (no signature was required), but I also think the people who helped me intentionally attached this sticker so that my package would get stolen. Shame on the people who were involved. Do not do business here.

Review №10

2014-07-14 18:06:20

NEGATIVE stars. Many, many, many negative stars.This place is beyond awful.The employees are stupid and incompetent.They shipped packages for us overseas, did not do the paperwork correctlyand we were not able to claim our items.And they didnt care.And they did nothing to help us.I have been calling every day for 8 days and still havent heard back from the manager.I hope they go out of business quickly, they deserve to.