The UPS Store in Moreno Valley

Review №1

2024-06-27 01:13:59

This UPS store is so awesome. Every time I come here I get immediate, friendly, and extremely helpful service! This past time I was helped by Ruby and she was so nice and just 10/10 amazing!! I thought returning online purchases was a hassle, but nope, not here!

Review №2

2023-12-22 02:20:31

I went to this UPS store to return several packages to Amazon. When I entered the store there were two associates each helping a customer. When Ruby who identified herself as the store manager was done assisting the customer, she began to do something at the counter rather than assist the next customer in line, for several minutes Ruby ignored me as I waited with four packages. When Ruby was done doing whatever she was doing, she the rudely addressed me, as if I was bothering her. As I did my transactions I distinctly noticed Rubys rude demeanor, she clearly didnt want to assist me, Ruby scanned one package, walked away from the counter, returned and stated are you ready I replied yes. The interaction didnt get any better. One of my boxes was open, I asked for tape, Ruby states the ape is 8.00 at this point I had enough of Rubys rude disrespect to me as a customer and I told her so. Instead of using her management skills Ruby escalated the negative experience by mocking me, I asked for the manager when the second associate informed me that Ruby is the manager, I asked for the contact information for the owner at which time both associates refused to give me any owner contact information such as a business email or offering to take my information and forward to owner, therefore I decided to notify UPS customer relations as well as post about my experience. A bit of information about myself, I have been coming to this UPS store location for a long time, I counted my receipt and they totalled more than 100, I am not exaggerating, I will gladly present proof to the owner upon request. When I come across a business that treats me as if my business and loyalty matter I tend to continue doing business with the company. I travel about 9 miles, literally bypassing two UPS stores to visit this store. I have not had a negative experience with this location until I met Ruby. Her blatant disrespect has changed my mind. I wont be returning to this location again. I also left a message requesting the owner contact me so the owner knows what is happening at the store. Theres also cameras, the owner can review for themselves. Mainly when we have people like Ruby in our business, who present as management yet lack the basic skills to problem solve eventually the business will be affected. Especially when a customer goes out of their way to visit a store I thought of as special due to the exceptional customer service, not anymore. Sure Im one customer in many, but Im a frequent customer that does a lot of business at this UPS store location. I also understand the stores are independent franchise therefore the owners have more leeway to operate as they please. Thats another reason to take my business elsewhere. If Ruby continues with the attitude this stores sales will eventually reflect Rubys presence.

Review №3

2024-01-26 01:10:59

The customer service at this location is extremely impeccable. From communicating about the services provided, assisting multiple guests at a time, but also making every guest feel satisfied. I felt satisfied with my shipment via ups and very satisfied with the pricing when it came to my packaging needs.

Review №4

2024-02-18 03:51:00

All the staff are great! Always friendly and out going and prompt service.

Review №5

2024-02-21 05:18:33

Everybody is always so nice and helpful. The manager is so sweet!

Review №6

2024-01-12 05:21:17

I have always UPS they always meet my needs. Jessica was a big friendly help.

Review №7

2023-06-02 16:18:00

I have a good experience most of the times I come but today I came in at 9 as the store states it opens at 9 am. I have been here for 17 minutes and the store has not open. I understand we are all understaffed but change your time.

Review №8

2023-05-16 03:13:00

Everyone here is so nice! Always a pleasant experience. Jessica helps me often and she’s awesome! Kind people work here!

Review №9

2023-06-05 16:20:50

Every time I go here the young lady who attends to me is friendly, courteous and professional. I would recommend using this UPS Store without hesitation!

Review №10

2021-05-19 17:23:23

I had to update my review. I had an issue with packages getting to me recently but I emailed them and the manager called me, she fixed the situation and will work on making sure it doesnt happen again. They are one of the nicest UPS store you can use in the area. Everyone makes mistakes at least they fixed theirs. Thanks again!