The UPS Store in Northridge

Review №1

2024-06-12 12:47:56

I’ve visited this location many times, unfortunately the last two visits have not been that great. Normally I don’t have much to say besides that the previous employees here were always very friendly and very welcoming. However, I regret that I didn’t get the gentleman’s name but this is the second time he’s extremely rude for no reason, the first time he lectured me about an Amazon return box that I didn’t tape properly which in all honesty the box was closed so I didn’t see why it needed extra tape for no reason, and this last visit he decided to cut me off when I tried to say anything and told me to put my items on the scale even though it was multiple items and he couldn’t even figure out what was what when I was giving him the QR codes for the items. I’ve never really experienced such bad customer service from this place and I thought the first time it was just because he was having a bad day but for it to happen again it kind of sucks, because I did enjoy coming here.

Review №2

2024-03-16 18:39:25

I came to this UPS store do send out ALOT of packages last minute for work. I was very anxious about it & on top of it, it was a rainy day. The minute I walked in, I was greeted with love & care by the sweet Polin ! I believe she is the store owner. She really was extremely patient with me & gave me a dolly to get the packages out of my car with ease. She really made me feel comfortable & was so kind ! She is an amazing asset to this company & should be treated as such ! I will definitely be coming back to this UPS store. She really helped turn my day around ! Polin is the best !! :)

Review №3

2024-02-13 16:31:33

Polin, the clerk at this UPS store is extremely friendly and helpful. She helped me mail out a package on Sunday even though I came in late and it was already closing time., The store is clean and well stocked.

Review №4

2024-05-04 03:42:12

Fantastic service. So quick. So friendly.

Review №5

2024-03-06 21:11:33

BEST UPS STORE IN THE VALLEY! 10/10 recommend to come here for any type of shipping services !! Polin the owner she’s super sweet all staff and employees there are super nice.

Review №6

2023-12-21 02:05:26

Polin, the owner of this location, couldn’t have been nicer, more understanding, or more helpful. This location is close to my work and it was my first time here and I had a historical amount of Amazon returns to do. Polin and Faith made me feel welcomed and they were so understanding. I profusely apologized multiple times and they both reassured me throughout the process (I was there for about 40 minutes people!!).At the end of the transaction she thanked me for my business and said she hopes to see me soon. This small goodbye was so appreciated by a fellow small business owner. You rarely hear it these days but it goes such a long way. Next time I need something printed or shipped, I’m definitely stopping in. Thank you for being such a kindhearted person and professional business owner, Polin! And thanks again for your understanding, Faith!Kindly,Your Package Princess

Review №7

2023-10-06 15:49:49

Greeted every time I come and the employees are very helpful in answering questions and going above and beyond, to make whatever it is you’re doing in the store, a smooth process.

Review №8

2023-11-03 23:20:09

Its good if you are sending something that you dont have to pay for - like prepaid return package. But, if you need to send something out, you need to be careful and make sure they understand what you need. I went in today and the first thing I told the employee was that I needed to send something that I could track, I said I needed something with a tracking number and I didnt know if to send it UPS or USPS, I wanted the least expensive. Well, she put it in as regular mail. When she gave me the receipt, I asked if the tracking number was on the receipt. She said no, that it doesnt have a tracking number. I reminded her that the first thing I said when I walked in was that I needed to send it out with a tracking number, that I needed to be able to track it. Well, it was too late, she couldnt cancel it because she had placed the items in the box for pickup. I think I should have been told from the beginning that if I needed a tracking number that I had to send it certified mail. I was never told that that the only way to track mail is with certified mail.

Review №9

2024-04-06 00:44:58

The customer service was amazing, and fast. I also had some questions that were answered adequately, and I am a happy customer !

Review №10

2023-10-24 03:28:22

It is very upsetting to get to a place that should be open and yet it is not. We are working people that need to get to work in the morning. We were 3 people waiting for this UPS store to open and yet 8am comes and not one opened the store. Here is proof that the store was closed and it was way passed 8am. This is not the 1st time. It happened twice before but I ignored it. This is the 3rd time. This is not right to do to working people. I have a video proving that at 8:07am the UPS Store was still closed. For some reason I can not upload it. But it is saved for me if needed.