The UPS Store image The UPS Store image

Categories

  • Shipping and mailing service
  • Business center
  • Freight forwarding service
  • Mailbox rental service
  • Notary public
  • Office supply store
  • Packaging supply store
  • Print shop
  • Shredding service

Phone: +1 831-438-7038
Site: https://locations.theupsstore.co...
Opening hours
  • Monday:8:30 AM–6:30 PM
  • Tuesday:8:30 AM–6:30 PM
  • Wednesday:8:30 AM–6:30 PM
  • Thursday:8:30 AM–6:30 PM
  • Friday:8:30 AM–6:30 PM
  • Saturday:10 AM–6 PM
  • Sunday:10 AM–3 PM
Edit info

Total reviews rating 4

102 Reviews for The UPS Store 2024:

Review №1

2024-05-15 00:59:13

This is a model UPS store, the customer service and offerings of this store should be a template for other independently owned franchise locations to follow. I was going to this location for years when I lived in the area, and they were consistently well staffed with very friendly customer service representatives. They offer every service Ive ever seen advertised at a UPS Store and my only complaint is that there arent more franchise locations that operate like the one in Scotts Valley.

Review №2

2024-03-07 22:07:00

I dont always find myself need shipping or notary services when I am in the Scotts Valley area, but when I do...I always make sure to stop by this store. The customer service trumps all other nearby stores (which there are not a lot of). I full trust them with all of my shipping and packing needs and notary as well. It seems like they are always trying to get me the best deal not just the most expensive option and I really appreciate that.

Review №3

2024-05-17 04:14:37

04-27-24 I went with my wife to drop over $400 dollars of womens clothes to return to amazon. When she came out she was mad as hell because the girl inside didnt want to help her. She told my wife to use the kiosk instead. then another man came in who this UPS girl was all over trying to help him but ignoring my wife when she asked if she could get these items scanned and shipped off. This UPS girl apparently threatened my wife with calling the police and banning her from the store because my wife brought it to her attention that she was being very rude. My wife asked to speak with the manager and this dummy claimed she was the manager and said her family was SVPD and she was going to call the cops on her. Long story short I think these employees are stealing, or mishandling the items because I had my items previously disappear when I used the kiosk there and had to dispute it with amazon. Now my wife is having to dispute her returns because they never arrived to amazon. BEWARE dont use the amazon self service kiosk at this UPS, its a scam. And I dont know whats up with this creep of a UPS employee but I hope we dont ever see her there again. what a B!

Review №4

2024-03-03 06:11:26

Use this. Store for all my business shipping needs. 90% of my experience is. Great. Kevin is always very helpful. And Amy is always helpful and fast. Some of the young men that work there could really learn from those 2. But over all we love using this store.

Review №5

2024-04-18 05:48:55

My insurance has been throwing me for a loop and I’ve had to visit your location multiple times in the last few weeks. Every time I go, Shen is there and greets me by name and helps me figure out exactly what I need. I have also noticed that he’s very personable, and helpful to everyone regardless of how busy it is. Rockstar employee!

Review №6

2024-01-27 03:09:51

I am adding to a previous great review with another great review! I want to thank Linzy, I needed help with a printing job and he told me to have a seat and helped me in between customers! It was 20 mins. Before the store closed but reassured me that the emails I NEEDED I would have before the store closed!I have visited the Scotts Valley store #0833 several times recently and Kevin has always went way above and beyond what is expected. I have come to rely on this store if I have questionsI am confident I always will get accurate information. I am always met with a smile and willingness to be as helpful as possible. If you want great customer service THIS is the store to visit!

Review №7

2024-04-13 19:51:18

I often use this store for online shopping returns. Its typically a quick visit in and out, which I greatly appreciate. Thanks, Omar and Jake, for more great service today!

Review №8

2023-12-23 03:22:47

At 6:15 pm tonight, Friday, I called ahead and told the man who answered the phone that we were 10 minutes away and asked them to please wait for us. He hung up on me.Then, I arrived at the door at exactly 6:25 pm, and an elderly couple was already at the door.The lights were off, the inside security gate was already pulled down, and there was a young man there on the cashier computer.The elderly couple had already pulled on the door and discovered it was locked. They then knocked. The man inside looked at us, then looked inside the store at someone else and did not respond to us on the outside of the door beyond that.I realize we were coming at the end of their day on a Friday. But, they had already shut everything down before we even arrived at 6:25 pm, and they are supposed to be open until 6:30 pm.And it is the Friday before Christmas, and many people need to ship Christmas gifts last minute.This was incredibly infuriating to say the least.

Review №9

2023-10-09 19:52:45

I want to acknowledge whom I consider an exceptional representative of your UPS store. I have been a loyal customer of yourservices including a postal box for many years. I continue to be impressed by KEVIN. He is so dedicated to provide the best service possible and it shows in every interaction I have had. He is definitely a five star employee, professional, respectful, and with a wonderful sense of humor. He always goes above and beyond to ensure my satisfaction.

Review №10

2024-03-10 18:20:27

Highly recommend this UPS. The store is clean and well kept, the team is friendly and professional. If you’re looking for a ups to trust for personal or business shipping needs, this store is it!