Presentation on Map Reviews Nearby

The UPS Store in Chino

3.8 (41) 6939 Schaefer Ave Ste D, Chino, CA 91710, United States

Location on the map

Chino, San Bernardino County, California, US

Phone: +1 909-465-1688
Site: https://locations.theupsstore.co...

Opening hours

Monday:8:30 AM–7 PM
Tuesday:8:30 AM–7 PM
Wednesday:8:30 AM–7 PM
Thursday:8:30 AM–7 PM
Friday:8:30 AM–7 PM
Saturday:9 AM–4 PM
Sunday:Closed

Edit info

Total reviews rating 3.8

41 Reviews for The UPS Store 2024:

Review №1

2024-05-26 21:29:04

I have been bring my business to this specific location for a few years now and I will continue to bring my business here. The staff is extremely helpful, polite, professional and extremely patient. When you are there be patient because there is usually a steady flow of people and if you listen they are usually having to explain the same thing three different way to an ungrateful customer. It truly is a great location.

Review №2

2024-02-24 18:34:24

Robert was great to work with. Robert is a hard worker and has a can do attitude, but he probably does need at least one other person working with him there on a Saturday. I give it 4 stars because it the store is undermanned.

Review №3

2024-04-13 22:13:30

Your employee Ryan did a great job under pressure. There was a customer throwing a tantrum and being rude. Ryan kept cool and assisted as much as possible. I was impressed.

Review №4

2023-10-16 16:45:07

Great customer service. I had trouble getting some funeral pamphlets printed and the manager went out of his way to help me get 100 done. They all were very helpful and kind. Was at a reasonable price as well.

Review №5

2023-11-25 20:28:16

Customer service over the phone was so horrible . I called to check on a package and the woman that answered the call acted like I was bothering her and didn’t want to do her job because she was helping someone else . I waited on hold for over 10 minutes just for a verification!!!! I don’t know her name but it was on 11/25/23 12:25 . If you don’t like helping people don’t work in customer service!

Review №6

2024-04-04 00:08:56

Over charges just to send an email to store to have firm charges $3 to receive emailPlus the customary print charge for formBUT $3 to receive email !!!Gouching people

Review №7

2022-09-30 03:08:54

Frequent customer, the ladies are nice and efficient. Until, I came in after 4pm and a young man scanned my package and handed me the drop off receipt. Monday, September 19 I found out my package had no progress since drop off. I called the store, they couldn’t help suggested I called UPS Customer Service which I did and they didn’t help either. Now I am out $800 as this store, staff, including owner said “there’s nothing they can do about it”. Extremely disappointed!

Review №8

2022-07-19 20:23:18

I had good shipping experiences before in this store. However, recently, I lost a dropped-off package and the staff here refused to help to check/track the package for me. I knew they can help and do more since I personally saw another staff in this store who helped a customer to find her package before. After this, I would never ever ship or drop off any packages from this store as they wont help you if your package is lost.

Review №9

2024-04-19 19:39:46

Excellent customer service, will definitely return.

Review №10

2023-12-08 00:54:14

Polite, good service, employees hustle. Only ups store Ill go to. Always helpful.

Review №11

2022-10-22 22:11:12

The young woman (I didn’t catch her name) working today was amazing and incredibly helpful in allowing me to complete my fingerprints at this location. She explained that what happened to me at another branch was unacceptable and the process to be certified to use the livescan kiosk is very quick and simple. She definitely saved the day today!

Review №12

2021-07-22 14:07:20

Most of the time they have GREAT customer service. But this last time I went was horrible. They hired this new skinny kid that ruined my Amazon return. He almost costed me $300. He was supposed to return an item I sent in and never did. I had a rude awakening to an email this morning that my item was never sent back. Ive been on the phone all morning before work trying to deal with this issue. Im not out of the woods yet. They need to fire that guy for causing so much trouble with a customer. Hes a liability.If you go in for service just STAY away from that guy unless you want your shipping transaction to go wrong.

Review №13

2021-09-07 23:08:49

I have always found the customer service to be excellent. I now I have the need of a Notary Public. Their automated message says they have a Notary service, its best to make an appointment or walk ins are welcome. When I called they said they dont make appointments and he wasnt there and they didnt know when he would be there. Glad I called first, just cant count on them to provide the services they say they have.

Review №14

2023-06-26 21:32:32

Horrible service after waiting in line to pick up a package that they texted me to come pick up and I can see it behind the counter they told me come back later after they get a chance to check in why texted me its ready for pickup if youre going to say come bak later

Review №15

2021-07-15 17:42:41

UPS opened my package without my permission and returned the package under my husbands name. So I paid $65.72 to air-ship to myself! And refuse to refund.Awful service! I tried to ship the immigration files to my parents overseas which was full of confidential information and files, including tax return files. The UPS lady gave me a quote around $140 for 1lb paperwork. I told her its pricy and she gave me the other option to ship by USPS which was $65.72 through UPS. We finished packing in USPS envelope on Friday 7-9-2021. I received a package from UPS facility under my husbands name with NO USPS envelope inside 7-12-2021, which means UPS OPENED MY PACKAGE AND LOOKED INTO MY CONFIDENTIAL INFORMATION AND NEXT AIR SHIPPED BACK TO ME. USPS NEVER RECEIVED MY PACKAGE. Only shows label created in their website and waiting for the package. UPS REFUSE TO REFUND.

Review №16

2020-12-03 20:57:11

I am rating this store a big FIVE! I went in to get my fingerprints scanned for my new banking position and the machine was an absolute horror to use, but I was saved by Sylvia! Sylvia was so patient and determined to make sure my fingerprint form was completed and I can’t thank her enough for her amazing customer service. I’m sure it must’ve been as stressful for her as it was for me, but she kept a smile on the entire time and helped me get through. Thank you Sylvia, you rock!

Review №17

2018-05-16 00:56:13

If you sell on GOAT (shoes app), DO NOT drop off here!! I had 4 packages over 3 months that were either lost or stolen.The store would accept my packages and provide me a receipt, however: in between them taking the package and UPS picking up the box, THE TRACKING WOULD MYSTERIOUSLY NEVER ACTIVATE. Every single time.In each situation I had to file a case which was a huge waste of time. It’s super convenient to go here for me, but sadly untrustworthy.

Review №18

2019-01-01 17:10:37

Sending out packages is never a problem. I needed the public notary which was hardly available. Came back twice when the told me the notary would be available and they were not. Finally went somewhere else to get it done.

Review №19

2017-07-12 23:58:44

Best place to drop off amazon returns!

Review №20

2023-04-15 18:23:54

When I called it saying notary for whole day, when i reached staff giving another address for notary, very disappointed!

Review №21

2015-10-06 18:54:54

The owner was not only professional, he was extremely helpful. He made sure I shipped my packages in the best and most cost effective way.

Review №22

2020-02-22 00:49:34

This is the place I do all of my faces emails and scans for my business and syvia is so professional and effecient I jus drop off everything and she takes care of it ...I trust her with all my business needs

Review №23

2019-01-17 02:35:15

Always quick, always helpful! I just wanted to acknowledge the great customer service here. Very much appreciated. :)

Review №24

2019-03-28 19:39:46

Great service and the staff is 100 % professional and helpful. Always reliable

Review №25

2020-05-28 18:46:20

The dude was rude, made me wait and then tried to charge me for my amazon return label.

Review №26

2021-12-15 02:38:57

Close at 6PM NOT 7PM. Was sadly disappointed when I got there today. Please update hours. Thanks!

Review №27

2016-04-29 02:22:23

Great service with a smile, informative and helpful. Highly recommended.

Review №28

2016-02-11 23:25:26

Professional, effective, and friendly!Best experience ever in shipping!

Review №29

2023-09-29 17:10:57

Very nice and courteous

Review №30

2016-03-23 18:55:20

Best UPS store in Chino area~nice and professional!!

Review №31

2017-09-18 23:04:18

These foo said my yourstruly clothes is gonna be her at 3:38 and its 4:04

Review №32

2023-01-29 18:17:25

Closed On Sundays. Super Lame.

Review №33

2020-03-28 16:32:53

Love this store and everyone that works there!

Review №34

2020-11-21 19:02:06

Great Service !Knowledgeable !And Friendly Staff !😎

Review №35

2015-08-15 22:11:45

Great service, the store is clean.

Review №36

2017-03-15 00:33:08

The owner Robert is very professional and helpful !

Review №37

2016-09-30 18:12:40

Customer service here is exceptional!!!

Review №38

2023-10-14 22:20:25

Efficient and pleasnt!

Review №39

2023-02-21 16:48:11

Horrible customer service

Review №40

2017-11-25 09:17:16

Great service . . . always helpful

Review №41

2017-10-24 20:33:36

Good services.