The UPS Store in Sonoma

Review №1

2024-06-18 19:11:06

If I could give 0 stars I would. NEVER NOTARIZE DOCUMENTS HERE. Sam made a HUGE mistake on a notary and they will not give me a refund. They blamed me for their mistake. I have never been treated so unprofessionally by Susie the owner. I understand mistakes are made but to not own up as a business and provide me my money back is crazy. Never ever coming here again. Disaster of running a company.

Review №2

2024-04-29 22:55:15

Used to go here often and have packages shipped here when I couldnt be home. Last the I went to drop off 2 packages that I had carefully packaged and because the packages were heavy 4lbs by the way, they wanted to open my packages and see what was inside!?!? I have never heard of such a rediculous thing but if I brought it in to them unpackaged they would charge me $20 to package it. Then as Im walking out they say they have to make sure its not wine and have a nice day sarcastically. Ensuring whats in the boxes is not your job it was pre paid and UPS already asks if there are certain things in the box, all you need to do is hand it off to the driver, sorry I didnt feel like paying your marked up franchise shipping fees but that doesnt make it okay to hassle people trying to quickly drop off a package.

Review №3

2024-02-17 18:27:39

I was told, Dec 2023 this UPS store will no longer accept any USPS items. Was greatly needed on a Saturday. Seems that if USPS stops by & grabs the items that not only provide service & make $ but no true labor involved. I even have preprinted ebay labels or Amazon ones: why no more?

Review №4

2024-06-23 17:46:59

We’ve had a few items notarized here. Always great and thorough, though you may have to wait as it’s popular spot for this service.

Review №5

2024-02-18 00:06:47

Ay least in the UPS from 19201 Sonoma Hwy is always so peaceful and nice to come, the vibe is so warm and stuff very friendly. I want to make sure they know how we customers feel when we come to them.

Review №6

2024-03-05 04:57:22

The UPS store has a wide variety of services to fit my needs. Ive used many of their convenient services. I appreciate the location and services.

Review №7

2024-05-28 18:43:57

The usps store is easy and always helpful when receiving or returning products. Great service too.

Review №8

2023-11-25 19:11:48

There is a lady there with the name Sam on her name tag. She is very rude to people. Ive encountered her rude behavior towards others when I go there to drop off packages. Let me share my recent experience on 11/24 with Sam. I walked up for her to help me and she strictly replied to me that she was not having a good day and that I needed to speak loud to her because of her hearing. I literally had to shout to her my address as others waiting in line giggled but yet she didnt want to turn down the music she was playing on her phone. I tried to be really nice to her but as Ive mentioned before she is really rude. The way she talks back to people is pretty rude. Shes a Scrooge... Sam be happy and like what you do so you dont have to work so hard. Ohh everyone else there is really nice with professional customer service. Except SAM from Sonoma UPS.

Review №9

2023-12-14 06:18:37

Michelle & Sam- they are absolute rockstars! They helped me with a large holiday shipping order and they worked super hard to get it done before the shop closed. They were cheerful and kind the entire time- even thought it was busy and they were under stress.

Review №10

2023-12-11 16:19:35

I use the UPS location frequently. Staff has never been unprofessional or rude. Set your expectations appropriate to what the staff can service and control.