Presentation on Map Reviews Nearby

The UPS Store in West Covina

3.3 (124) 1004 W Covina Pkwy, West Covina, CA 91790, United States

Location on the map

West Covina, Los Angeles County, California, US

Phone: +1 626-338-5400
Site: https://locations.theupsstore.co...

Opening hours

Monday:9 AM–7 PM
Tuesday:9 AM–7 PM
Wednesday:9 AM–7 PM
Thursday:9 AM–7 PM
Friday:9 AM–7 PM
Saturday:9 AM–5 PM
Sunday:10 AM–3 PM

Edit info

Total reviews rating 3.3

124 Reviews for The UPS Store 2024:

Review №1

2024-02-08 00:37:07

This UPS Store has the Best Customer Service and Support...They have excellent staff ready to assist you with all your Shipping and Receiving, Drop Offs Services...👍👍

Review №2

2024-04-04 16:58:32

They greet you when you walk in. They ask how they can help. They are quick and helpful with shipping our packages. I’m very grateful for their services.

Review №3

2024-04-07 02:20:20

Have had a box here & been a customer for 6 or 7 years, friendly & great customer service. It’s nice having a safe place to securely receive my packages (& not worry about porch 🏴‍☠️ pirates!). Nearly always get a friendly greeting whether it’s busy or not; it’s a very popular place!

Review №4

2024-05-13 20:02:59

It’s so convenient to have my local UPS Store (store #5406) participate in the Amazon online shopping experience. UPS store associates are always attentive and happy to assist on my shipping needs. Thank you!

Review №5

2024-03-24 21:53:07

This place has the worst customer service ever. The representatives definitely have an attitude when doing any kind of Amazon return they always try to push that you need to have a bag or a box or something when it clearly states that it’s not necessary. This is the only location I’ve ever had that problem with, I think they just want to continually sell those bags and boxes.

Review №6

2024-06-21 18:13:19

Marlon provided excellent customer service. The store was very busy and he was the only one providing service. Very patient and professional.

Review №7

2024-03-23 19:32:11

The most important reason for giving this rating is because the workers at UPS make it so easy to return things.

Review №8

2024-04-05 01:00:31

I always have a great experience everytime I visit this store. Employees are very fast and friendly.

Review №9

2024-05-24 00:40:47

Staff was super courteous and helpful! Love the ease of everything at UPS!!

Review №10

2023-11-29 22:44:27

UPS stores have consistently made it easy for me to do my Amazon returns. Not only that- the associates are always informative and helpful. Particularly the manager, Preet.

Review №11

2024-04-20 01:07:04

Always greeting customers politely and helping with the process of returning making the experience easy and fast.

Review №12

2024-04-22 16:16:02

Staff were nice and respectful. Place is clean and well lit this is why i love to come here...

Review №13

2023-11-29 23:07:14

Buiness owner is rude and very greedy. She charged me $35 for a package last week while her worker charged the same package, same item, same address for less than $18 today.DO NOT go here! The Business owber lady is a thieve!!! Go anywhere else or you too will be ripped off by.

Review №14

2024-05-01 01:56:46

The manager was very rude to my 14 yr old son and rather pick the customer she wanted to serve😡😡😡😡 attitude problem

Review №15

2023-12-02 04:21:38

Today I arrived at the UPS Store and I left completely satisfied with the support that I received from the employees. Let me give special thanks to Bryan who was patient and took the time to listen to my concerns.

Review №16

2023-07-07 13:02:26

They stole from me twice! First off, this is a franchise location, not run by UPS corporate. Reported my package lost to UPS corporate and was told that the store never tendered shipping for my item. In other words, it never left the store. Then, the franchisee refused to refund me the nearly $200 I paid to have the item shipped! So you lose my package and keep my money?!!! Even after UPS corporate confirmed that I should be refunded?!! Shame on you! You will be sued the second I return to CA....for a lot more than the $200 shipping.

Review №17

2024-04-19 18:47:16

UPS Store at WestCovina very professional employees. Timely answer, very polite.

Review №18

2023-05-09 21:09:37

I went in here super late and they were willing to help me fax over my home loan documents. Anyone who has purchased a home knows that documents deadlines are so important to meet. I was very impressed with the level of professionalism and friendliness that I was provided. Ever since then, any services I need that deal with shipping, faxing or anything related I go to UPS West Covina

Review №19

2024-03-29 21:47:19

Great quick knowledge service. Returning packages is super easy.

Review №20

2023-08-05 22:58:11

Middle eastern woman provided service. Rude and impatient. I’d rather drive a few more miles to get to the Baldwin Park location where the gentlemen there are always so friendly and cordial.

Review №21

2023-10-14 02:11:11

Its been a while since UPS has been able to successfully start delivering packages without being damaged during the pandemic a lot of back and forth contacting the manufacturers trying to get tracking numbers was a pain now everything is simplified and UPS is back on track stronger and better than ever

Review №22

2024-05-18 19:50:12

Friendly staff and quick service with the self service machine.

Review №23

2023-05-31 01:20:40

Went to copy and mail things out and the cashier Juan was extremely rude to me. He had an attitude the entire time so I had a very hard time with him he was helpful for everyone else except for me, like treating me like some kind of alien he couldn’t even help me he was Just rejecting the paper why can’t you help me? I know it might be busy but you’re so unprofessional

Review №24

2024-03-29 22:41:06

Associate was extremely helpful with the Amazon return process

Review №25

2024-04-24 19:55:24

Nice service, fast shipping time, good prices.

Review №26

2023-05-08 20:54:22

Service associate was rude. Telling me that I needed to step out of line since I didnt have my QR codes ready for 4 different items needing to scan? From Amazon each QR Code she was trying to tell me that I should have had screenshots of them already.... But what she didnt realize is that you have to know which one belongs to which q r code when you have a screenshot it does not give you the description. That is the process that amazon gives us an Option To use QR Code so we dont Screenshot and use storage space in our photos as well as. You cant tell the difference of each QR Code and what it belongs to on the items you are returning.

Review №27

2023-11-30 00:33:55

They’re quick and efficient at helping me out every time I go into the store. Doesn’t seem to matter the reason for the visit either.

Review №28

2024-01-02 22:45:02

So far I come over for Amazon return and staff are all friendly and helpful.

Review №29

2024-04-06 23:06:46

Its a clean facility, has a bunch of different services and theyre friendly.

Review №30

2023-06-14 02:23:14

The employees are really rude here. It almost seems like every employee hates being there.I was in line waiting to drop off an Amazon return and the guy working just nodded at me. That was his way of telling me I was next and could approach the register. I found that extremely rude and unprofessional.

Review №31

2024-02-08 01:28:19

The staff with a very bad attitude, let customers help carry the package, and also for various reasons not let me send the package here.

Review №32

2022-12-13 18:00:05

Most recent experience: I paid for an expedited delivery and received confirmation from the vendor that the package was delivered on Saturday. I checked twice on Saturday even sharing the UPS confirmation number with the manager who insisted that I did not have a package. After following up with the vendor again, the package was delivered at 10:29 am and signed for by Jessica. I called the UPS store this morning and spoke with Angel who was very rude saying that he has customers and that both the manager and Jessica were not in and placed me on hold. After holding for 23 minutes I hung up but will be visiting the store. I have been a customer for years and more than willing to try and support the business but the customer service is extremely poor and doesn’t warrant the costly price, not even under new management.

Review №33

2022-07-09 23:21:55

Wow I have never felt so uncomfortable in a store. The environment and the whole energy of this store is so heavy. You can feel it the second you walk in. I am an African American woman who was just trying to ship some stuff out. The staff there are so incredibly rude and disrespectful. I did not feel like they wanted me to be there. I don’t like to assume that people are racist. But I definitely do not feel comfortable doing business here and will not come back. They also use pictures from other nicer ups stores on their yelp account. Talk about false advertisement.

Review №34

2024-04-11 23:04:15

Great customer service was provided to me

Review №35

2021-12-15 13:52:24

By far the worst customer service experience so far at a UPS location. Ive been here before for several services however, I called ahead of time and asked if appointments were required for notary services and the team member stated no, walk ins only. I proceeded to stand in line and a nice team member Ray assisted me. He told me about 1 person ahead of me, 10 min wait. Another staff member abruptly talked over Ray and loudly stated it was 20 min wait, he then said theres only 1 person and again this team member said 20 mins.The notary who was assisting another customer was then pulled to a register. The store was empty and still I was instructed to wait. I waited 45 mins before Ray came back to help me. I feel I was discriminated against and severely mistreated as paying customer. The staff was unprofessional and rude. I read the google reviews after and they all are about bad customer about experiences. How long is this going to continue ?

Review №36

2024-05-25 16:35:01

Its quick and easy. As well as Hassle-free

Review №37

2024-05-25 00:13:38

Good and fast service, friendly staff.

Review №38

2023-12-04 01:49:53

The wait time depends on what time you arrive. All were taking care of customers without making mistakes.

Review №39

2024-05-05 21:20:19

It’s a Sunday they close at 3. It’s 2 and they are closed already.

Review №40

2023-08-07 22:48:47

As you see other recent reviews this store doesn’t held responsibility for their errors just steals your money. Wont go never again and don’t recommend nobady goingItem was never shipped $700 dollars lost

Review №41

2023-12-04 17:57:02

Very quick and easy. Also, I always get great customer service with UPS.

Review №42

2024-05-17 00:22:37

Professionalism! Always great coming to this location!

Review №43

2024-05-30 23:19:48

Fast and reliable for livescan and very affordable

Review №44

2023-10-28 07:24:01

They make it very easy to return items to Amazon. Fast, friendly & professional.

Review №45

2023-12-05 00:13:50

I was in and out in jiffy. All the staff on ground were all smiling. Very welcoming

Review №46

2024-05-04 18:46:34

Always greeted with a welcoming smile by Norma

Review №47

2021-01-11 04:27:16

The 2 girls working there were not helpful at all! I love shipping with UPS, but if this would have been my 1st experience shipping with UPS, I would have definitely not continued to use them. I know they dont care, but I will not be returning to this store. Really bad customer service.

Review №48

2023-10-26 22:04:31

Great service. Very satisfied how they handle my return issue. Very helpful and professional

Review №49

2022-05-20 22:20:35

I went to UPS for a LiveScan which was done incorrectly and was given a discount. But then UPS charged my card the remaining balance without my permission. I felt violated and treated like a criminal. They could have called for my consent which I would have given if they asked. Beware, they charge without permission.

Review №50

2024-04-13 05:37:22

Always good service at my West Covina UPS store.

Review №51

2019-10-30 02:15:15

If I could rate this particular store I would give it a negative 👎 0 . For starters the clerk Jessica was rude and spoke with an attitude when I questioned the $1 fee for tape? (Mind you all I had was an envelope, not even a box) I’ve been to many other UPS stores and never been charged for tape!! In the end Jessica rudely threw my shipping receipt at the counter. She didn’t even hand me the receipt. Wow, some great customer service. This UPS store in West Covina has the worst fees for random stuff like tape, and the worst associates like Jessica with a horrible attitude. A smile and eye contact goes a long way Jessica, ever heard of it???? Obviously NOT.

Review №52

2018-04-13 19:45:05

This Store beyond what someONE anonymously post, is very well run, operated and customer focused. I use this location frequently and find as with any business, wd as customers need some patience and a good attitude with a smile, makes any situation better for all. I suggest you continue doing your service as great as you have, because you are providing your customers a great source of convenience and quality..

Review №53

2023-05-16 05:48:20

Went to copy and mail things out and the cashier Jessica was extremely rude to me. She had an attitude the entire time and I don’t speak English very well so I had a very hard time with her.

Review №54

2021-09-07 20:52:39

You’ve an Employee Name “Juan”. He has helped me twice from the times I have visited your office. I’m very well Appreciate it for the help Juan gave me those two times.He can be a very good Asset for your Company.Thank you Juan!.Maria Reynolds

Review №55

2020-05-26 17:27:38

Negative vibes, surly service from manager to cashier clerk. Dont know why, but they give off very hostile feeling. Service is slow and they hate answering questions, like they are the boss or something. Fortunately, some other UPS locations have opened up. This UPS store will have new management or go out of business, Im sure.

Review №56

2016-05-06 23:28:22

So convenient to have a mail box there. Can pretty much take care of all my shipping needs there. Great customer service from all the girls working there. Ive read some negative reviews Ive had my p.o box there for over a year n Ive never had any problems with any of the staff there. Theyve always been polite n helpful to me so I dont have anything nagative to say about them.

Review №57

2019-03-12 16:35:17

I came in to return a package from Amazon. They got me the right box since I had discarded the original shipping box, not the packaging box the item came in. They also box and tape it all up for you. No complaints here. Easy as 1 2 3.Other reviews on here complaining about they dont give you tape for your packages that are not from UPS. Unless youre 5 years old and you dont have an understanding that things arent for free, why assume UPS would package USPS or DHLs packages? Sure its just tape. If 80 people come in every day asking for free tape, those rolls of tape will run out real quick! This makes costs go up. Costs passed on to the rest of us because you didnt come prepared. Same as McDonalds charge for extra BBQ sauce. Think about it.Also people complaining about them charging to use their computer. Its 2019 pull out your damn phone already. And if you dont have internet access on your phone well I guess you can go back 2002.

Review №58

2020-07-08 18:33:19

Last time I will be going to this location. The last 3 packages I have dropped off to this location werent even scanned as being dropped off and ready for pick up, they just sat there for an extra day or 2. The first 2 were dropped off hours before a UPS driver was scheduled to do a pick up. The last one was dropped off WHILE, a UPS driver was beginning to load the truck. I asked if this package would go out today (monday) and was told that it would go out the next day (tuesday) because the driver had already loaded the truck, even though he had literally just begun loading it. So I said fine, as long as it leaves the next day. Its now wednesday and the package is still at the store, not scanned as being dropped off and ready for pickup, and I just spoke to someone at the store saying that it was picked up the day before. This store desperately needs new management.

Review №59

2020-02-25 02:36:38

I guess I need to put a star to rate this place. It is the WORSE service I have experienced..!! I called the place just to confirm if they still have my package. 1st attempt they put me on hold then the line just hang up. I thought it was just an accident that they hang up my call. 2nd attempt they still put me on hold, I wait for 7mins. then they hang up again. 3rd attempt they said to hold again..I said no Im not holding anymore and they just put me on hold and hang up my call again. 4th,5th attempt they just keep putting my calls on hold and hang up.

Review №60

2017-02-20 18:02:56

I always get very prompt and friendly service! Lily is excellent customer service and Cynthia is outstanding as well!They never make me feel embarrassed about returning all my amazon prime returns. Thanks!!

Review №61

2018-01-16 20:29:34

Nothing blatantly egregious, but the girls do seem to have a very lackadaisical approach to customer service. Interactions with the workers on the phone or in person are like a limp handshake - not a giant faux pas, but still semi-cringe-worthy. It would help to speak up and be clear. Make the customer feel like you want him/her to be there.

Review №62

2023-05-08 23:33:48

Great Management Team!Excellent service and always getting us in and out as fast as they can, even on Holidays!!

Review №63

2024-04-02 23:14:45

Very fast and friendly service

Review №64

2020-05-27 01:53:40

The manager and representative are unprofessional plus bad attitude. Yes there are 2 lady here, super bad attitude and Racial discrimination！ do never ever come here until they shut down this address ! F word maybe the best way to talk with them!

Review №65

2013-03-30 17:33:15

I went in to rent a mailbox, they told me they didnt have any keys. Then I asked the girl when will you have keys. She said they have not had keys for a couple of weeks and she did not know when the owner was going to get new keys. Then she gave me a mailbox agreement trying to charge me a key deposit. I asked her when will the owner be in and she said I dont know she never comes in. I asked the clerk several more questions for which the only answer she seem to have was I dont know. Service was horrible at this place I would not ever go back.

Review №66

2024-01-07 21:28:53

The staff is always courteous and quick to help.

Review №67

2023-09-06 00:33:14

This ups store have a better service more than the other store I went.

Review №68

2024-04-22 23:54:06

The staff is very helpful and friendly

Review №69

2018-02-19 15:36:54

I must hit up this location at just the right times. I always get fast and polite service. I use this location for all my UPS shipping and theyre always ready with a smile.

Review №70

2023-12-01 21:51:49

Fast service. Very friendly and knowledgeable workers.

Review №71

2024-04-20 07:39:06

Very good customer service

Review №72

2023-10-24 23:10:36

Always kind and speedy service with my Amazon returns

Review №73

2023-11-21 18:35:37

Fast Service, Great Customer Service &More Store Availability.

Review №74

2018-07-26 22:26:41

Cathy and Monica were very helpful today. Lots of smiles. Always a good experience at this UPS store.

Review №75

2023-11-06 21:30:00

Its very close to my house but friends dont live that close to me

Review №76

2022-03-06 00:38:08

Gentleman working the front was very kind and helpful. Felt bad being there close to closing but his customer service was outstanding

Review №77

2022-07-16 04:53:20

This place is a joke! The Manager is a liar....they lost my package, couldnt tell me where it was at! When they finally did locate it, they wouldnt give me my money back unless I left the box with them with all the stuff inside!!!! What since does that make!

Review №78

2022-08-15 23:35:30

3 dollar fee just to print out a page then they want 1.50 a page to scan in some document and email that is a joke and the attitude of worker jessica is ridiculous

Review №79

2022-09-08 22:24:29

Yesterday I got help a lot more better & improve then the past years I have gone & got helped, This workers have growned & improve as professionals at there field, thank you guys . 🔥

Review №80

2019-04-13 17:40:39

The staff is always courteous ready to help. Ive had service with them 6 months now and I am happy with their services.

Review №81

2022-11-29 20:30:28

So busy, but still so helpful. Helped me figure out the cheapest way to send something during the holidays. 😁

Review №82

2018-09-02 00:29:16

Sarah and Patrick are great!! This time I was pretty late and they still helped me when they didnt have to and I really appreciate that and the great service you always give.

Review №83

2022-08-17 23:27:11

Had our gifts packed and delivered two days later birthday gifts were delivered in the a.m.

Review №84

2023-09-18 18:30:26

Ms.Preet, tremendously very helpful to accomplished my situation need.Amazing help🤩🤩🤩🤩

Review №85

2020-08-26 16:06:39

Just Called To find out if the sell Money orders the Rep or customer service Karen was utterly Rude she wasnt even patient with me she was very Rushy Rushy on the Phone 🙄I never do business in that perticular Store!!! 👎👎

Review №86

2021-06-10 23:42:30

Mia and Selena are the rudest employees here. Both lack common people skills and common sense.

Review №87

2022-12-07 05:10:41

Always clean😀 friendly customer service agents and helpful staff 👍❤️🎁

Review №88

2023-01-20 03:10:00

Paint only 1 page of A4 size. Cost me $4.7……..

Review №89

2023-10-25 17:34:29

Informed and helpful employees. Fast Service.

Review №90

2023-12-06 00:20:10

They were fast and friendly

Review №91

2024-05-14 17:27:11

Very polite helpful

Review №92

2019-07-05 17:16:40

This place was horrible. They didn’t ask if they can print it and the girl who worked there acted like she didn’t know what to do. 10:16 am July 5 2019

Review №93

2018-10-02 23:30:36

This is not the place to handle international shipping. They tell me they dont have any forms, and they cannot provide any customs forms, I should receive that from UPS ( arent you UPS?)

Review №94

2023-11-13 15:12:04

Fast and friendly service by professionals.

Review №95

2023-09-18 18:11:40

Very easy!ConvenientFast, in and out

Review №96

2018-03-09 00:59:32

The owner of the store was charging me to put tape on the box. Customer service is horrible too!

Review №97

2023-02-02 00:56:11

The incredible service is incredible

Review №98

2012-01-23 22:47:43

This place was okiayI have never had a problembut they arent super duper firedly either.

Review №99

2020-07-24 02:03:39

The service is so bad. The staff is not friendly at all. The worst UPS I’ve been to.

Review №100

2022-10-22 18:14:19

Just dont like the parking lot its small and crowded

Review №101

2024-04-19 00:43:59

Convenient and friendly.

Review №102

2015-08-13 01:58:02

The girls that work here are terrible, they rush you and dont give the slightest regard about anything.

Review №103

2018-03-19 20:36:46

This is the worst UPS store there is a employee that works at this store that is rude and disrespectful to minority customers I will be calling UPS corporation regarding this store and the employee

Review №104

2020-07-18 18:40:02

Super pleasant and helpful. Manager/Sup was on it! Thank You!

Review №105

2023-11-27 22:54:17

Great service and customer service

Review №106

2024-04-22 19:21:38

Personalized service.

Review №107

2020-08-26 01:48:14

Very helpful and friendly people here! Nothing bad to say about this place.

Review №108

2018-08-21 06:01:21

Dont use their po box, they steal people stuff from the package .

Review №109

2024-05-09 22:07:45

Fast service.

Review №110

2021-06-15 02:13:45

The gentleman at the front desk was nice and helpful.

Review №111

2018-11-21 22:53:00

They are super unhelpful. Service is terrible. They want to charge you for everything.

Review №112

2018-09-10 16:25:00

Bad UPS service I have never had before.

Review №113

2018-12-23 00:58:11

Came in and was helped right away. Great customer service.

Review №114

2023-11-29 19:32:03

Fast and efficient service

Review №115

2023-11-24 18:09:07

Convenience and fast service

Review №116

2020-06-23 00:38:22

9 times out of 10 real fast in and out on occasion a little wait

Review №117

2016-06-10 22:43:23

Came in for printing. They charged me $3 for using the computer

Review №118

2020-11-07 09:29:58

Helpful, good prices 👍

Review №119

2022-08-15 22:00:30

Quick and efficient

Review №120

2021-07-27 23:08:56

Fast and easy

Review №121

2023-12-28 21:49:27

I went to exchange an item and the young man named Marlon was fast and very friendly and the UPS was full...but its very fast...

Review №122

2023-10-16 19:33:03

Unbelievable, I paid more than 7 US dollars to print 2 pieces of paper. The salesperson overcharged me 5.99 for computer use... I just printed two sheets of paper. Dont want to go back to arguing, but its really infuriating.

Review №123

2023-12-04 22:55:28

They always serve very quickly and very friendly and everything is very easy to do, whether purchases or returns!!!

Review №124

2024-04-12 19:45:41

They will make no fuzz