The UPS Store in Canyon Country

Review №1

2024-06-24 19:02:53

The staff is always patient, kind, & extremely helpful. The store is clean & very organized. Even when they are busy, they work quickly & greet customers & work quickly to get the line moving without compromising customer service.

Review №2

2024-06-18 01:38:12

Such an unpleasant experience coming here, I rarely go here as I prefer a different logistic company however, had to make a return, very distasteful experience with the women that work here at the front desk, very curt rude looking, I didnt appreciate the sneer I got for no reason. Perhaps customer service is not the right job for someone like that where you are dealing with various different people face to face. Left a bitter taste in my mouth after I left. The big blonde girl and the really short Latino girl was unpleasant. Extremely rude, bad attitude and judgmental. I felt like screaming after I left. These people have issues. Arrogant.

Review №3

2024-06-17 20:12:29

The two social justice warrior looking creatures working the front desk that gave me one the most rude and asine looks when I had no help carrying bulk sized packages and accidently dropped them are despicable. Worst customer service ever and I didnt appreciate the look I got. Need to hire better people, I guess this is what happens when you make minimum wage and hate your life and look like a behemoth whale and the other like a nerd.

Review №4

2024-06-27 00:37:59

This is the one UPS location that has great customer service, employees actually care and want to help you with a (real) smile on their faces.

Review №5

2023-01-23 21:26:04

Typical UPS store except its quite small. Normally, not a problem but when they are crowded like they were today it is. I was standing in the doorway entrance for a minute. Also, parking can be challenging but that is an issue with the strip mall the store is in generally. Friendly staff.

Review №6

2023-12-20 22:44:45

The quality of customer service here is worse than any other store you could possible imagine. The manager Jenn on site was nowhere to be found, and their employee Ashley took my package w confidence, when I returned the next day to follow up on some paperwork, she ran in the back so she didn’t have to deal with me cause she knew she didn’t have the paperwork I returned for. Then her co workers didn’t wanna give me her name, luckily they have on employee there who did the right thing. I would highly suggest using another store, and if there’s a manager that can see this, I would seriously rethink who you’re leaving to represent your establishment. I would give 0 stars if it were possible!

Review №7

2024-01-18 03:12:48

This store has a poor customer service. Always when I go in this location there is a bunch of women’s working and they don’t know what to do anything. They took like 30 min to just print a paper for me and charge a super expensive price for just print a paper and not even apologize for their lack of customer service. Actually all the UPS has a bad customer service now, super disappointed .

Review №8

2024-04-22 04:55:50

Great service. We use for shipping and return shipments regularly. This carrier is above the rest in reliability, etc.

Review №9

2023-11-03 22:40:00

Pretty awesome store. I had some questions about sending a package from here to Tampa and the lady behind the line patiently answered all my questions. Great service great UPS store definitely recommend.

Review №10

2022-05-19 01:15:25

Do not go there! Customer service is LACKING! I went I at 5:15 pm to weight a package and told them I will return with a prepaid label. I arrived at 6:00 pm - and they closed the door to my face, and ignored me standing in the door with a package that only requires less then 5 seconds of their time. 3 people talking to each other trying very hard to avoid looking in my direction. I understand that maybe they didn’t want to work if they clocked out - but they seam to be tidying up the place - assuming on the clock - and if customer service was really a priority for them they would’ve took the box out of my hand, drop it next to the rest of the packages and continue what they were doing. I thought it was just common sense - everyone has 5 seconds - except the crew at this location. I will not return.