Presentation on Map Reviews Nearby

The UPS Store in Alhambra

3.1 (48) 560 W Main St Ste C, Alhambra, CA 91801, United States

Location on the map

Alhambra, Los Angeles County, California, US

Phone: +1 626-284-8298
Site: https://locations.theupsstore.co...

Opening hours

Monday:9 AM–7 PM
Tuesday:9 AM–7 PM
Wednesday:9 AM–7 PM
Thursday:9 AM–7 PM
Friday:9 AM–7 PM
Saturday:9 AM–5 PM
Sunday:12–5 PM

Edit info

Total reviews rating 3.1

48 Reviews for The UPS Store 2024:

Review №1

2024-03-20 19:03:26

Came for notary services. I had called at store opening to make sure there was a notary. We arrived at the time started and were Helped right away. David, store manager handled everything professionally and succinctly despite a lot of signatures. The employees working the other part of the store while he was busy were also professional and courteous. Have been using this store for returns, easy process. Always get a receipt. Will be back. Thanks David & employees of UPS Alhambra. (Spring 2024)

Review №2

2024-02-08 22:05:17

I dropped off a rented textbook with a printed label to be returned at the Alhambra location. Now being charged $113.34 because the book never shipped. The Alhambra location never scanned the package to get shipped. Called the location and they told there is absolutely nothing they can do. They told me to call UPS customer serviceMACHINE on customer service asked for a tracking number. I provided the number and says they cannot help because it has never bene scanned.Went online to file a claim, cannot file this type of claimIm out $100 because they didnt do their job.

Review №3

2024-06-07 18:10:29

Went for notary services and was pleasantly surprised. David was great and explained the process as he worked.

Review №4

2023-09-08 04:25:21

Fast, efficient, friendly, professional, and relatively inexpensive. UPS also makes it easy to return items for a refund. They’re my preferred shipping company for personal and business related matters. Great customer service. That’s so important, so companies should pay their customer service representatives accordingly…and, I think they do.

Review №5

2023-02-03 20:21:30

This is a block from my place and Im here like once or twice a month for the past few years. Im only writing a review now because of the exceptional service I got today. David, a younger fellow helped me today and really went above and beyond. I had a product I was going to have to go home to grab another box for but we got it to fit in a poly bag with some quick math. He really could have just said sorry and good luck but he really tried and i truly appreciate the spirit of customer service and real desire to help out a fellow human. Thank you for being you David and please never let the world change you. Cheers!

Review №6

2023-05-14 03:25:34

This was probably the best service I’ve ever received in a UPS store.We went there for a luggage storage service by Bounce. There was some issues with the system and one of the associates there, David, helped us with the problem. He went above and beyond and made sure that we were able to navigate the problem and had a good experience.

Review №7

2023-12-10 04:19:19

There are two young men that work here and they are always so polite and helpful! Best UPS Ive ever been to.

Review №8

2023-04-14 13:47:30

Had a great experience with Chloe! She was kind and helpful, and gave me practical suggestions for shipping a suit (something Id never done before 😅) so as to keep it wrinkle free, without making me feel like I needed to spend a lot of money on unnecessary packaging. The whole process couldnt have been any easier or more pleasant. Thanks Chloe!

Review №9

2022-09-26 23:28:23

Date: 9/26/2022Time: 04:11 PMEmployee: 218840So this employee, I don’t know her name but her cashier number is 218840 is a scam. I went and purchased a box from UPS to send out my package. I used my own materials and I helped her packge the item. She told me the total wound be $7 but at the end charged me $12.78. $4.20 for the box, $4.83 for the pack service and $3.00 for materials. I told her that I used my own fillings and bubble wraps to pack the item but she told me that she used her tape to tape the package. She charged me $3.00 only to use her own tape!!! I even told her that I have my own tape to tape it but she used her own. Total rip off!!!! At the end I asked her to use a “please handle with care” sign at least because of the amount she charged me and she refused and said that would be an extra charge!!! Unprofessional and a thief!!!

Review №10

2023-03-18 19:18:20

Beware as they are over charging for basic packaging service. Boxing and bubble wrap. Said was customization and cost 60$. Possible new owner and have filed complaint, suggested retraining.

Review №11

2022-09-14 17:58:43

I have to join in the chorus of negative reviews for this UPS Store. I made an appointment for a notary, and he was very rude and remarkably misinformed. UPS should definitely note the reviews and take corrective actions regarding this particular location.

Review №12

2021-10-16 23:18:14

I needed something delivered next day and paid a pretty penny to make that happen. The woman at the desk assured me that next day delivery could occur. It did not. The package will not arrive until 72 hours after it was guaranteed. Why? The driver missed the plane. Furthermore this happens frequently. So why not tell me that? I would have used FedEx. The process for complaining is unsatisfactory. I rue the day I stepped my foot into this awful place and will never do it again. Avoid them if you can.

Review №13

2023-10-02 21:58:06

David is super attentive and helpful, he explained well how the shipping process works, and assisted me with the packaging. Best service ever!

Review №14

2021-04-14 19:56:44

This is the worst UPS store I have seen. After the lady scanned the shipping label multiply times and got the green light (accepted), she still wanted me go back, call the company to get a new label. She said I have to pay $11+ for another label if I dont.When I went to the other UPS Store, the gentleman scanned the same shipping label and print out another one for me right away with no charge.The time was 4/13/2021, around 3 pm.

Review №15

2016-11-04 20:53:34

Arrived 3 minutes late and they didnt allow me to pick up my package even if the staffs were not leaving at all. A guy wearing a vest (yes you are right, a vest) asked me to leave. To be honest, Im not sure if he worked there at all. When I went back next morning, the same guy (he remembered his uniform) did give me my package but this time, he forgot giving my driver license back. Do not go to this place if you have any other choice. (Like the USPS several blocks away)

Review №16

2023-04-14 04:44:36

Met one of the nicest guy working there. I understand maybe ups itself is bad due to their fees, delivery and other problems with the company, but the people working there are genuinely friendly and the problems with ups is just bc of corporate.

Review №17

2017-12-06 23:18:27

The staff there was badly mannered, I asked if i can buy a prepaid air bill, they said they never print shipping label if you dont have your items ready. And he said he didnt trust any body coz he was afraid somebody would put booms or something dangerous into the envelope. Do I look suspicious? Actually later when I was back to office, I just spent 15 minutes to setup account in UPS website and printed the label and paid the airbill. I will never go there again. And I would like to tell you, if you have any other option, do not go there.

Review №18

2017-09-16 00:27:18

I sent two small packages. One was shipped fine while the other one never arrived to its destination.The day I went in, one of the employees (Bald, 30s Asian Male) essentially threatened that if I didnt buy a slightly thicker envelop to ship my item, it wouldnt arrive at its destination. When I said I wanted to try it my way he said then its not my problem if it gets lost. I then went ahead, in fear that I would lose my mail, to buy the thicker envelop, but it didnt matter because they lost my package anyway.I was cheated, denigrated and robbed all at the same time by UPS and I will tell this story to everyone I know.

Review №19

2020-01-30 20:34:23

This is the UPS in my neighborhood and I always sends & pickup with them.The service is excellent and the people that works there are good people.I came in 5mins before the store closes ( my bad, needing to send a package off. I was treated by a friendly employee name Denis.Despite coming in late, he didn’t complain & swiftly helped me with what I needed professionally.I’d be happy to come back again.

Review №20

2017-12-07 06:27:49

They have very limited staffs here. Fortunately, they handle your request and answer your questions efficiently. I wish it were open earlier, like 7 AM to let commuters send packages before they leave work. I often see people in cars waiting by the store until the staffs open the door

Review №21

2017-07-01 20:25:59

These guys think they can charge a $5 fee for pickup of a package. They call it “storage” even though UPS pickup after up to seven days is meant to be complimentary. This UPS Store stinks and you’d be better off taking your business elsewhere.

Review №22

2021-08-20 19:59:50

The lady forced me to change box when she saw your shipping box was used . Her reason was the ups driver would refuse to deliver this box. When I stepped out, I asked the ups driver . He said nothing wrong my box.When I change a new box at home and back to ship again, the guy said they wont accept COD service. It is the first time I met such a ridiculous thing and I back home to create a shipping label and the ups driver.come to my office to pick up .

Review №23

2023-08-06 23:54:56

The service here is terrible. Doesn’t matter if you’re waiting in line, if you’re an Asian female, you can cut in front of others and staff welcomes it.

Review №24

2018-08-09 02:14:22

Arrived at 6:59pm just to drop off a postage paid and labeled package. Front door was already locked and the inside gate was closed. Seems like they closed 5 mins earlier than they were supposed to. The rats will play when the boss is away it seems...

Review №25

2015-09-05 18:11:52

An employee left another employee in the middle of packing my item even though there was a line of people. Pretty lousy service if you ask me. Had to wait 45 minutes for my package to be done.

Review №26

2013-06-26 14:30:57

I have been to this UPS several times in the last two weeks, and the staff has been exceedingly helpful. The facility is also well kept.

Review №27

2019-08-27 16:44:14

Although I can only speak for drop off, they are always great and helpful. From time to time I forget to tape the package, they assisted me with it.

Review №28

2023-09-22 01:44:11

Bad experience. Incompetent associate. Trash customer service.

Review №29

2022-01-30 01:10:08

The guy is rude. And the print of one page costs $2.11. That is costly. I didn’t be informed that there is $2 additional fee by using computer to print. That is crazy.

Review №30

2022-12-13 17:36:07

The girl kept interrupting others, the costumers and her colleague, but had no idea what was going on

Review №31

2020-10-06 15:55:09

Been there a couple times. Ive spent no more than 5 minutes there. Employees very helpful.

Review №32

2021-02-10 17:45:01

The customer service are good. If you can get a parking to come in here.

Review №33

2016-07-14 22:42:18

打印要收额外2刀，而且店员态度超差They charge extra 2 dollars for just use the computer for printing, and staff has really BAD attitude, I rather drive 10 miles to FedEx than come here again ever.

Review №34

2020-07-24 07:17:02

Great employees! They’re always quick and get the job done. A+

Review №35

2024-02-29 22:05:17

Good customer service

Review №36

2019-10-02 17:31:11

HORRIBLE customer service!!! The staff was rude. No greeting or nothing just seem like do not want your business. will not go there ever again!!!

Review №37

2018-05-08 23:44:33

They do NOT have REAL notaries there. I just drove down there for nothing. They do NOT do I-9 verification. They suck.

Review №38

2020-05-23 01:47:53

I go there all the time...very nice employees and great service!

Review №39

2017-08-10 02:19:02

Dropping off UPS boxes here is quick and seamless.

Review №40

2019-06-07 00:50:32

Excellent service some are bilingual even trilingual

Review №41

2024-01-20 00:32:37

Fast service

Review №42

2018-10-18 21:42:58

HORRIBLE customer service!!!

Review №43

2021-08-18 19:52:43

Ousting customer service.

Review №44

2017-07-08 23:49:32

Review №45

2016-10-09 23:24:01

Fast drop off

Review №46

2014-07-25 23:21:29

Good service

Review №47

2023-01-16 21:52:21

Review №48

2017-12-10 16:31:19

Almost everything in the store is in English! It doesnt even matter that there is no third-party language service. Whats even more annoying is that you have to pay a computer usage deposit to print! Then I won’t tell you anything, just use it and you’ll be deducted!