Presentation on Map Reviews Nearby

The UPS Store in Yuba City

3.1 (86) 1282 Stabler Ln #630, Yuba City, CA 95993, United States

Location on the map

Yuba City, Sutter County, California, US

Phone: +1 530-751-7335
Site: https://locations.theupsstore.co...

Opening hours

Monday:8:30 AM–6:30 PM
Tuesday:8:30 AM–6:30 PM
Wednesday:8:30 AM–6:30 PM
Thursday:8:30 AM–6:30 PM
Friday:8:30 AM–6:30 PM
Saturday:9 AM–5 PM
Sunday:Closed

Edit info

Total reviews rating 3.1

86 Reviews for The UPS Store 2024:

Review №1

2024-06-23 20:01:16

The staff at this UPS location has always been very helpful, attentive, and professional. They keep the long lines going so that people don’t stand in line for long and I really appreciate that since we’re all living busy lives. Keep up the good work!

Review №2

2024-05-06 17:21:43

Used this store to mail important document. It was suppose to get there in a week. Two weeks later it’s still not delivered and it cost me $50 bucks to mail. Called the store and the clerk only response was it’s still in Florida and is delayed. What did I pay $50 dollars for. I paused when she told me how much it was but thought I was in safe hands. Should have went with my gut and walked over to the USPS in Raleys.

Review №3

2024-06-28 14:05:29

UPS,#630,on Stabler Lane,I really love this place, the clerks are very respectful and polite, I do have to say some people meaning customers wake up on the wrong side of the bed and expect other people to comfort their needs, If u are gonna ask something please be polite treat people like u would like to be treated, I want to thank the young girls, for helping me and if u need a document notarized thats the place to go, they have great variety of services I truly recommend this placefor that I give them (5 rating!!!)

Review №4

2024-03-15 07:55:41

Love this UPS Store! Staff is always friendly and super fast! Amazon returns are so easy and quick!

Review №5

2024-02-06 00:28:11

Both times this ups store has marked my packages as a P.O. Box instead of a ups mailbox causing them to be returned to sender even after a very clear explanation it was not a P.O. Box

Review №6

2024-03-29 21:24:42

Greeted with acceptance and a smile. Great customer service and appeared to enjoy their job. Thank you!

Review №7

2024-01-09 23:22:55

The couple of times a year I have to go in, there’s advancement in technology making drop off faster for Amazon returns

Review №8

2024-04-05 17:19:31

Its quick and customer service agent Daisy was very nice.

Review №9

2022-09-06 23:17:48

Today, l went to the UPS store for my first time ever and what a surprise. They have some of the most hard working and cool employees I have ever encountered in a place like this. I had a bad day and these people all turned it around for me. everyone in there ended up helping me through the process. Nayeli, Donika, Jeremiah, and vanessa all helped me at some point. each of them were already very busy and hustling to keep up with demand but still helped me out (I am clueless) with a smile and a super customer oriented positive attitude. I was honestly impressed. I hope They get paid well in there. Good people are hard to find and these people went above and beyond the normal customer service level you are likely to find. I am still shocked by how good they were. I will certainly be going back anytime I can as they turned my day from a 2 to a 10 and I left happy. Thanks guys I hope you all see this and I hope you all get big checks and appreciation. Robert Hilton

Review №10

2019-09-27 04:05:18

Went in to ship a few items. Waited almost 10min while the clerk vacated her post to assist the notary. Not a huge deal there, it happens. The items I had should have been a straight return to Amazon but due to sizing, one required a box. I was explained that Id need to decide to get a box or not prior to a label being printed as it would render the label reusable if I opted to not ship. I kept trying to ask what the cost of a box would be but the clerk wanted to keep reiterating the same info even when asked point blank cost of a box. She then blurted are you going to let me finish? When I told her no, I just needed the pricing for the box to decide if Id ship, she turned to a coworker, said you need to help.her, Im leaving for lunch. In the middle of our transaction she walked away! It was highly unprofessional and childish behavior. Not sure if she was having a bad day or what but she works in a very customer service oriented environment and she failed. There were also several other customers that were able to witness her attitude. Side note, the other lady was completely helpful and was able to assist me to the end.

Review №11

2023-02-07 16:11:56

Brought in a larger UPS package with “fragile this side up” written on it with arrows on each side. After setting the box down for the cashier, she proceeded to flip it on its side to scan..for absolutely no reason, the barcode was on the top and it had handles on each side of the box to properly carry it. Won’t be going back.

Review №12

2022-08-25 16:14:11

Will lie to avoid doing work. Came in with pre-made label for amazon return. It was a furniture package weighing 76 lbs.First, they dont do furniture. After I said it wasnt, just some wooden pieces, which is true...I only received 1 out of 3 packages thus the return. Then it was, they dont do anything over 70 lbs. You have to take this to a hub since drivers wont pick this either.Had a UPS driver pickup next day at house who said the girl at store was obviously lying to avoid working

Review №13

2023-09-26 01:12:32

The quality of the service was fantastic. Everybody was friendly, and they helped me get something accomplished that was very important. And yes, the Notre was fantastic.

Review №14

2022-08-14 04:44:29

Employees are rude and unprofessional! I try mailing back a package that was specifically directed by their employee and got sent back to Me! I simply ask for a piece of tape and the girl look at me like she didnt know what tape was!!! Employees are loud! Laughing, joking and yelling at eachother back and forth when they have a line that is out the door. This place is a pet zoo!

Review №15

2022-07-06 00:47:52

Staff was rude and not at all helpful, I had a feeling the way the poor lady in front of me was being treated that it wasnt going to a fun adventure there and it wasnt.It wasnt entirely there fault but it could have been better for everyone if they just were a little more pleasant, you know, not rude.Remember you get back what you give out

Review №16

2022-06-16 22:57:31

Don’t come here unless you want your returned, or sent items damaged. I witnessed the lady working chucking and slamming packages into bins like Michael Jordan dunking the ball on the rim. Treating our things like a wet food stamp!!!. No respect at all. No way she’s touching my stuff I left. Like your job is that hard lady. Get a real job and see how hard that is.

Review №17

2021-06-16 14:36:22

I guess Im just lucky. UPS has always been my go-to. Never lost a package through them. Other services have always lost stuff or given me the runaround. I always go to stabler lane UPS and they have always been super nice and courteous. Maybe a bit short, but they get busy, wait times are annoying with Covid but this store is great! The post office on the otherhand...

Review №18

2024-02-26 23:26:55

These employees are always cheerful, courteous and professional.

Review №19

2016-04-06 04:07:53

Called this store in advance to verify that a service offered by my bank could be accomplished. The woman I spoke with on the phone told me that sometimes the machine didnt work properly and offered to check it before I came over. As she was checking, in the background I could hear someone speaking to her and she said Okay, I love you, good bye. I thought that was a little unprofessional but none of my business. She returned her attention to the phone and told me the machine was working properly.I arrived at the store at the end of my work day. There were two tellers, both busy, a man waiting and I was next in line. There were also a couple of young (4 or 5 year old) children behind the counter demanding attention and the clerk kept breaking off what she was doing with her customer to attend the child.As I waited, the store started to get busy. Lots of people filing in, the kids running back and forth behind the counter and I could tell the clerks were getting flustered. When my turn came, I went to the counter and told the woman what I was after. Without even looking at her computer or anything else she said, Yeah, but that machine doesnt work.I told her I had called and confirmed before coming over. Again without taking her eyes off of me she said, Its not working. It quit working an hour ago I asked her if she could check since itd been an hour and she looked me straight in the eye and said Its still not working, sorry... then she looked past me, over my shoulder and said Next!I cannot believe the astounding rudeness, unprofessional atmosphere and surly service at this place.I called my bank and explained to them what happened. They were very displeased and took my complete statement to include a description of the person who helped me. Apparently the bank has a contract with UPS and there are certain terms of that contract that must be filled. Fascinating.

Review №20

2018-02-02 01:08:20

Tried to park in the LOADING ONLY ZONE but the car parked there still was not moved after 10 minutes of driving around. I decided to go inside and see, as I had 2 large packages I could not haul from across the parking lot. The gentlemen who I asked about the space inside of UPS said people park in their loading space with no regard for its actual use and offered to carry my packages across the parking himself. Then took my prepaid labels for both of my packages and he had me completely finished and out the door in less than 3 minutes. Absolutely (5) Stars!!!!!

Review №21

2022-07-28 01:33:54

They closed 5-10 minutes early on 7/27/22 as I was outside preparing my packages. Walked up at 6:29 and they had all of their bars put up and everything. Not cool to close before your posted hours.

Review №22

2019-02-10 07:23:07

I went into this store on 2-8-19 to send a package to Reno the lady that helped me was named Marissa. The tracking number I was given is invalid. After being on the phone with UPS customer service for over an hour they told me the tracking number that I was given was invalid and they even attempted to look my package up but the address it was getting sent to but yet there is NO RECORD of that transaction in their system. I will be going into this store on the next day they are open and be getting to the bottom of this. If they can’t find my package then they will be getting investigated by corporate and I will make sure of this. Don’t go to this store. Use FedEx or the post office. If I could give this zero stars I would.

Review №23

2020-09-14 20:55:25

The staff is super friendly and helpful BUT! It was little annoying that I scheduled an appointment online, received a confirmation email, and arrived early only to be told that location does not take appointments and their Notary was on lunch. The one thing I needed from the store. Thankfully I had time to return later, but for anyone with a busy schedule this is slightly frustrating.

Review №24

2022-12-21 20:36:02

Havent had a bad experience here, everyone has been kind and fast each time Ive gone. I even went in today during busy times and the clerks were still very friendly and fast!

Review №25

2024-01-26 22:49:38

I found customer service was very thorough and helpful.

Review №26

2021-12-10 19:46:31

Right off the bat got attitude from the young girl at the register. I guess asking hi how are you doing really upset her? After spending $250 to ship a package she made sure to charge me $2 for the inconvenience of having to print my label. Seriously that was the code for the charge. 1 min of computer time. Find another company to ship your packages.

Review №27

2015-09-09 17:00:43

The pricing of this store is not even close to what UPS or USPS or Fedex stores would normally charged. As a franchise they can charge what ever they want apparently as i was charged tripled for insurance then UPS standard rates. I asked to speak with the person in charge and I was speaking with the manager. She really did not know much about why i was charged so much other then that is what the owner sets the prices at. I asked to speak to the owner and I never received a phone call back. They will not see my business again. The young lady in charge did ask if i wanted a refund and she was nice but the pricing is not worth the convenience.

Review №28

2023-01-24 00:44:09

Ive been going to this store for years for my Amazon returns. Sometimes it gets busy and the line is out the door but the employees are great and always kind.

Review №29

2020-07-12 00:24:21

They are always quick and helpful.They also were concerned for the other quests and my health in their store today as they asked a gentleman to leave for not wearing a mask. When he argued, they were politely firm and asked him to please put on a mask in the store or leave and come back when he did have one.This is where I’ll be going for copies, boxes and mail needs in the future. 👏🏼

Review №30

2023-10-24 18:32:31

They are extremely nice & helpful every time I go in. I wish everyone was this pleasant in businesses. Tank you!

Review №31

2019-12-30 23:14:06

Whoever was working today 12 30 19 at 2:30 p.m. has the worst customer service skills. Absolutely rude . And I wasnt even there I was on the phone with a friend that was Conducting business. Friend was asked to end the phone call Because it was disturbing other customers there was only one other. She should absolutely not work in customer service and leave her bad attitude at home. And apparently Im not the only one who thinks so look at the reviews theres a pattern.

Review №32

2024-03-31 17:10:29

Fast service, i was in and out in only a few minutes

Review №33

2022-11-15 22:04:24

Packing is not what they do it is loosely throw your items in a inappropriately oversized box regardless of how fragile the contents are. So this way you end up with a box of destroyed family pictures and memorabilia. DO NOT USE THIS UPS STORE.!!!!!

Review №34

2021-01-29 00:41:50

UPS LIED TO ME!!I called UPS about a package sent from wayfair.com and was told by the first two people I talked to that UPS lost the package but when I got to the claims department he told me that they never received the package even thought there was a tracking number and delivery date and told me that I had to call wayfair.com. So I called wayfair.com after hour and half on the phone with UPS just to find out that UPS was given the package and the last person straight up lied to me. I like to know how a large business like this can run so badly

Review №35

2013-09-07 20:35:37

After researching how to legally ship my shotgun to the manufacturer, I learned I could ship through UPS, Fed Ex or the postal service, but most gun owners recommended UPS or Fed Ex. I took my shotgun to this store, making sure it was disassembled and packaged according to the law before my arrival. Upon arriving to the store, the clerk asked me what I was shipping and because I knew the law required me declare what was inside, I did. The clerk then informed me it was store policy to refuse the shipment of guns. I will not be returning this store again. I am not a criminal, my weapon does not randomly shoot people. If the store is not capable of training their employees how to properly ship legally shippable items, they should not be in business.

Review №36

2020-05-12 01:00:43

HAVE YOU EVER RETURNED A CABLE BOX? Xfinity/Comcast? Then you’d know there’s always hiccups. I KNEW going into this it would be a mess. From the LIE Comcast said “ oh yes the return barcode label will be in your replacement box” or our best 2nd phone call yet “all you need is your account number” from xfinity . All A BIG HIGE LIE! But, what do you do?Thankfully I needed up with the manager Shulau, thank you for helping me today at the UPS store by bel air shopping center. She helped me navigate finding a barcode (3) bent ones that were over 10 years old. AS WELL AS WARNING ME KEEP THE RECEIPT FOR 6 months to a year! If I didn’t get her (after numerous attempts) I’d have gone nuts! Thank you for the TLC AND EXTRA MILE TO HELP RETURN, MY almost 80 year old moms old box replaced by a new one.Your kindness went far!Thank you,The Naylor’sBill, Judy & stacy

Review №37

2020-04-06 21:20:17

I have not had an issue at the UPS on Stabler in Yuba City. They have been wonderful and helpful. I in fact came in today with a few different things I needed done and the lady was of very helpful...I just wish I remembered her name.

Review №38

2020-03-29 18:20:58

Most of the time when I go in the clerks are really nice and easy to talk to. Sometimes they are sharp and indifferent. But we all have those moments. Overall, I think they are good.

Review №39

2018-08-14 22:08:23

We love the services offered at this facility. Saide ( I believe her name is Marsaides... pronounced Mercedes) is an exceptional employee. She carried heavy boxes out to our car without even being asked for help. That kind of kindness is from a good upbrining and is valued to us and should be valued as an employee. In todays culture kindness is not often seen. It came natural to this young lady and I was very impressed.

Review №40

2020-05-16 20:25:36

Theres a clerk thats always short tempered, rude, talks really fast like she knows everything, but doesnt let you explain why you even came in.While I looked up the Amazon return instructions on my phone, which would have take 10 sec max, she left the counter and moved on to the next customer.Terrible customer service, where do they find these people?

Review №41

2022-03-04 22:14:17

Worst service ever! If I could give a negative star I would! Made an appointment to do notary service showed up and we’re told we would have to come back in an hour because they just weren’t prepared for us. Came back in an hour and they still couldn’t help us. Had no idea when they would be able to help us! Unbelievable!!!!

Review №42

2023-09-10 18:55:00

Great service & friendly people, BUT they need to open another store in Marysville, Ca to serve us.

Review №43

2022-12-20 22:23:10

There was a long line when I got there on a busy Tuesday afternoon. They got extra agents out fast to accommodate for it and I was up front, being helped in no time!! Friendly and fast sevice!!

Review №44

2023-12-08 22:30:41

Quick and friendly service. Always make sure package is set properly.

Review №45

2017-09-28 00:56:37

They informed me that my package had been attempted to be delivered once... and now I have to pick it up. Basically they told me that the bpa has changed the rules so business owners have to be there on the first attempt otherwise they have to pick it up themselves...So after calling in to get my name taken off of the list... turns out they are not aware of this at all.. also Ive caught one of the guys who delivers here twice just knocking really softly, I went strait to the door (tiny place maybe 3-4 seconds) and he was litterally walking away with one of my sign packages as quickly as possibly.. its like they are trying to knock fast enough so you dont get to the door.Ill be talking to more people in ups but it sounds like from the two Ive spoken with this 1 attempt delivery and then you need to pick it up yourself doesnt exist..

Review №46

2022-09-06 07:05:08

Notary service is unreliable and hard to get ahold of. She does not have a regular schedule and the staff says she shows up when she shows up.

Review №47

2021-12-17 16:30:08

I walked in at 8:27 am. Was told to go out as they dont open until 8:30. Its 35 degrees out this morning. Love the compassion.

Review №48

2023-02-06 23:02:27

Awesome, fast, and courteous service. I live in Marysville and always go to this friendly UPS Store.

Review №49

2023-09-11 23:16:37

They are always quick and I rarely have to wait long to do a return.

Review №50

2022-01-13 01:05:45

Online hours say closed at 6:30pm signage on the door says closes at 6:30pm. At 5:01pm the door was locked and the would not let me drop off a package that was taped and already had a label they just needed to let me leave it with them but the refused.

Review №51

2022-10-22 23:53:47

This location should go out of business! Employees are rude, closed the registers early, and couldnt ship my package.

Review №52

2018-03-21 19:37:56

Alisa went above and beyond for me and did a awesome job walking a client through documents and even took her time to make sure it was done right. I would advise anyone and everyone to ask for her if you call!!!Thanks Alisa!!!

Review №53

2023-12-29 02:14:19

No problems with Amazon returns.

Review №54

2020-06-19 21:02:59

The store its self is nice however the clerks are rude and unhelpful. If you have the extra 5 min its worth going to the store across town.

Review №55

2017-09-13 18:48:08

Great experience getting notary service done. Colton was very helpful and quick despite my coming in right at 6pm. Would recommend again.

Review №56

2021-09-16 15:52:15

Tried to inquire about shredding services and costs but the person clearly didnt have time for questions! Why people work in Customer service but dont want to answer questions is so frustrating!

Review №57

2017-05-27 01:06:38

Every time I go in the service is great, today was no exception. Colton was very helpful, friendly, and polite. Keep up the good work.

Review №58

2024-02-22 22:17:12

Best customer service experience 👌 👏

Review №59

2023-09-23 16:17:33

I would recommend this store because of the people working here.

Review №60

2023-12-15 23:40:31

Quick, easy no hassle returns & transactions

Review №61

2023-01-30 23:59:14

Painfully slow, not helpful, and disorganized. It would be good to have a return only line.

Review №62

2020-09-05 17:17:10

Terrible service! My package got there Friday and they said they have to hold till monday!!!! Has this happen to anyone else or is the lady just being a major pain.

Review №63

2023-12-17 19:21:32

Security that I will receive my mail and packages

Review №64

2018-08-22 01:33:12

We were running late, before they closed the doors and we called to ask if they could let us get a box we needed and they let us come and get it!!!! So SWEET!

Review №65

2017-08-19 01:33:44

Lazy employees, terrible service. UPS doesnt generally have the best service overall, but these guys are scraping the bottom of the barrel.

Review №66

2017-05-22 19:02:20

My package was opened, by either staff, carriers, or in between. This store offered nothing in confirmation of damaged goods for proof for a RTS.

Review №67

2024-04-04 20:35:52

Very excellent service.

Review №68

2022-03-10 03:01:59

I wanted to print and scan something. I was met with an attitude and told me I could not scan documents there that Id have to go and do it online.

Review №69

2018-10-02 23:06:48

I dont know why this location has a low rating. I been here a couple times and its always been fast and easy.

Review №70

2022-09-02 01:24:18

Unorganized unprofessional p.o pack will get lost once they pick it up

Review №71

2021-08-20 21:48:51

People are awesome! Very helpful always take care of my needs.

Review №72

2024-01-31 02:08:26

Easy Amazon returns

Review №73

2024-02-27 22:09:44

Very efficient and helpful

Review №74

2015-12-06 04:11:10

Overpriced and surly customer service. Surcharge added to the package service. Bel air ships packages too and it is next door.

Review №75

2020-06-18 23:25:26

People with no common sense. UPS should hire people with some common sense

Review №76

2023-06-16 13:53:38

Extremely convenient and cute employees

Review №77

2019-07-31 01:06:07

Great place👍 Great service👍Employee very nice with costumers 👍

Review №78

2019-11-24 21:17:51

Not being opened on Sunday is an inconvenience.

Review №79

2022-09-06 00:33:08

They did their jobs with smile.

Review №80

2021-05-01 21:36:50

Very Rude clerks Worst customer service

Review №81

2016-07-10 06:05:10

The only place in whole city that will scan something for you and email it.

Review №82

2022-01-22 21:46:42

Over priced and under staffed mostly!!!

Review №83

2024-02-07 23:47:41

Customer service

Review №84

2021-04-24 09:33:20

Always a great experience.

Review №85

2021-02-02 22:33:33

Horrible service

Review №86

2015-08-31 20:36:44

Good package