Presentation on Map Reviews Nearby

The UPS Store in Calabasas

4.6 (53) 26500 W Agoura Rd #102, Calabasas, CA 91302, United States

Location on the map

Calabasas, Los Angeles County, California, US

Phone: +1 818-880-8499
Site: https://locations.theupsstore.co...

Opening hours

Monday:7 AM–7 PM
Tuesday:7 AM–7 PM
Wednesday:7 AM–7 PM
Thursday:7 AM–7 PM
Friday:7 AM–7 PM
Saturday:9 AM–5 PM
Sunday:10 AM–2 PM

Edit info

Total reviews rating 4.6

53 Reviews for The UPS Store 2024:

Review №1

2024-02-03 23:48:19

ALL of the guys here are AMAZING! They always greet me by name and with a huge smile. Everyone is incredibly happy, helpful and professional! This is THE BEST and FRIENDLIEST UPS location that I have ever been to! I highly recommend them to everyone!!!

Review №2

2023-12-02 22:30:20

David is absolutely amazing and always lights up my day with his wonderful customer service! David has a great attitude, has a smile on his face, and takes care of my shipping/returning needs with a smile on his face. The whole staff, including Joe and Terry are great too! I always make sure I go to the Agoura location just because of how great they are. I absolutely recommend the UPS store, especially the Agoura location.

Review №3

2024-04-30 00:10:52

Every time I visit this store I always get the best customer service! Been coming here for 10yrs now!!! Joe, Dave, Torrey are great!!!

Review №4

2024-07-02 00:00:45

I will NEVER come back here and I’ve been coming here for yearsI just had the WORST EXPERIENCEI needed to ship packages that were ready to goEmployee gave me ATTITUDE and was RUDE and trying to RUSH me when I asked a simple question and didn’t even get a chance to respondI WILL be complaining to corporate

Review №5

2024-03-20 23:57:44

David and team are soooo lovely. They packed my stuff for me which was such a help. Love these guys!

Review №6

2024-01-03 16:15:53

Staff are super friendly and always pleasant to work with. Excellent customer service and explanation of package/delivery options.

Review №7

2022-12-27 11:52:09

This has got to be the happiest place on earth. When you walk in, you are always greeted with a smile and respect. I have been there 100 times and never a problem. I wish all businesses were like them. Keep up the great vibes guys

Review №8

2020-06-06 22:09:00

Mr. David M, the manager for decades, at UPS store has been friendly and excellent with customer service regarding problem solving. Mr. David has a great sense of humor, a comedian in disguise. His staffs, Joseph and Tori, are fabulous, too. Staffs retention is superb and seeing the same staffs establish better rapport like a family. They are all great source of information if you want know anything locally.

Review №9

2020-05-16 00:40:08

I am giving 5 stars to this store because I have been tho this UPS a couple times. And I every single time I walked in David who works there always have a very friendly smile on his face. And such an truly positive energy. I get there last time asking myself how he could be so nice all the time. Anyways, thank you David for all your help and all the employees in this location.

Review №10

2024-04-05 19:36:08

Great Service Tory and David are awesome.

Review №11

2018-06-27 14:24:21

We chose UPS Store 1093 to ship our items from the Profiles in History auction. They were polite and great communicators throughout the process. We quickly got a quote and David kept us informed as we waited for pick up (we paid by check and it had to clear before they could retrieve the items). Shipping was prompt, the items well packed, they arrived in great condition, and we couldnt be more please. Highly recommended.

Review №12

2023-08-28 18:50:58

Person picked up the phone and said UPS store hold, 10 minutes later, still nothing. Chatting it up is a priority and customers are not. Best of luck.

Review №13

2021-07-28 16:18:33

Traveling back to Midwest and stopped by here to ship several large packages. Such great service! Both individuals working were kind to provide cost estimates and help me save money by not shipping after all. Very courteous and supportive of my customer needs! Thank you both for help (July 2021).

Review №14

2016-10-07 18:04:15

I went here accidentally because I was expecting to find a physical address of a Company I was looking for. It was only then that I knew that the said Company only used a P.O. Box address and thus, The UPS Store.I met Dave --- who was ABSOLUTELY wonderful !!!He suggested if I wanted to leave a note for the Company I needed to get in touch with since they did in fact had the P.O. Box for the Company I was looking for. He even provided me a paper & pen. Most of all, he made sure that my note / letter was sealed in one of their envelopes. Dave assured me that he will pass the note on to the responsible party. And my proof of that is I got a call from the Company I was looking for immediately the following day since they received my note.Dave was truly awesome. I witnessed how he was so attentive to each and every one of their customers. He always went out of his way to do the extra mile for them. This place is so positive. You can just feel it when you come here. I know its just a UPS Store but my experience was so great that I needed to share this. Thank you Dave !!!

Review №15

2017-06-27 21:13:06

UPS is so lucky to have a store with such an amazing crew. When I dropped off a package i needed to ship for a client they were friendly and had great suggestions. The package I ended up shipping 2 day for a client was lost by UPS and the general number to call could not give me answers. I contacted the direct store I mailed it from (this one) and they made sure they would make it right. Dave ? Tracked the package with me and even though it was 5 days late he still remembered when I originally needed help tracking it. I called today to say that it was finally delivered and he instantly knew and resolved the issue the moment he picked up the phone. I will trust them with anything I have to ship out, even though I am from west hills it will be worth the trip for great customer service.Thanks for all your help!

Review №16

2024-04-14 14:44:47

This Has been my spot since 2018!! Very professional the staff are.

Review №17

2012-10-04 14:45:31

David and Tory (sp?) were awesome when I was (reluctantly) returning my U-Verse equipment. Ive used this location several times and its been a great experience every time. David was very personable and seemed excited to be there. Tory had everything ready for David when he needed it and both made the transaction go very smoothly. Give these guys a raise!

Review №18

2022-12-04 23:11:27

Printing is not secure as customer need to email to a generic inbox that is available to any employee. Computer fees are charged for printing documents sent via email. (Update: they are looking into their printing security protocols)

Review №19

2018-05-10 16:54:02

Hands down the best in the valley. I had trouble recieving a package, and Dave was there every step of the way to make sure it came through. Stellar customer support and very professional. Thanks guys for keeping that gold standard service.

Review №20

2023-04-10 18:05:18

Ive been to many UPS stores. These guys are the absolute best!!!! Thank you! I Dont know their names but thank you folks!

Review №21

2019-06-17 05:36:58

Why say store is open until a certain time when you cannot service until then. The man inside refused service in a very polite and decent way. However when the store is open until 2 PM on sunday, I would expect the service until then as a customer. If you are going to lock the store or the system shuts down at 1:45 PM, please change your hours to until 1:45 PM. Causes less disappointment to many like me who tried to reach there before 2 PM.

Review №22

2013-07-03 05:47:08

You know those kind of people who, no matter how rude you act, always are so incredibly goddam polite? The kind of people who constantly say things like Let me package that up for you sir, or Let me get you a discount on that item, until you want to scream at them: Lay off the Prozac!Well they all work at this store!Be warned, if you are used to a normal large corporation store in LA, where the employees are rude or just do not care, you will find the employees here utterly polite and caring to the point of being creepy. You have been warned.....If i could give this store Above and Beyond Excellent in Quality Ratings i would!

Review №23

2022-07-23 19:07:50

Best UPS I’ve been so far. The gentlemen at the shop was so nice and you can tell they enjoy working there.

Review №24

2020-08-25 00:22:12

The staff here are amazing- esp David! I never leave reviews, but I was annoyed about making the shipment I had to and walked out with a complete mood shift. Thanks!

Review №25

2019-10-14 08:05:09

This is the best UPS store in town from the owner to the guys that work there! Always a pleasure going and picking up my mail they are always very organized and they know everyone by name been going here for over 10 years love you guys thank you

Review №26

2020-03-22 21:24:30

Joe and David are the very best; providing outstanding, friendly, and courteous customer service! They have very convenient hours, even Sunday! God Bless their hearts! Thank you!

Review №27

2015-08-20 04:30:59

Some of the most friendly people you will ever meet. I always enjoy using them as my drop off center. My personal favorite UPS Store!

Review №28

2021-10-11 22:47:56

Wow! Best service Ive ever received at a UPS Store bar none. Just making a simple Amazon return. Thanks again!

Review №29

2019-12-29 17:05:17

I have been using this stores service for 17 years. Joe and David are truly amazing and always go above and beyond to provide great service.

Review №30

2019-10-02 16:26:31

I have been using this location as my business address since 2004! Love the service and staff. Joe and Dave are great!

Review №31

2019-07-13 01:24:20

This store has some of the best customer service I’ve ever seen from ANY business. Joe is the best and so is his co workers.

Review №32

2022-02-05 02:45:00

Called today about an intl ship unexpectedly cancelled. The man who answered was kind and helpful and escalated it right away. It was solved in five minutes

Review №33

2021-06-15 19:11:57

Tori is great at customer service and delivery! Saved me $50 and was very prompt on the phone. Thank you! 😊

Review №34

2020-01-13 21:13:10

I have been a customer for over a decade. They are great here. Professional and always helpful. Cannot recommend them highly enough.

Review №35

2021-01-14 01:14:08

Great customer service with an upbeat attitude. The first time I’ve experienced such a friendly welcome!

Review №36

2016-01-08 21:47:22

As I have started my business, they have been great to work with. Very understanding and helpful as I navigate this new time in my life!

Review №37

2018-11-26 04:22:44

Friendly and the hours are really good 7 a.m. to 7 p.m. so you can go there before or after work.

Review №38

2022-03-16 22:21:43

Wonderful Customer Service. They Honestly Just Made MY DAY!

Review №39

2019-12-02 15:47:52

Dude is great, been coming here for years and never been disappointed! Everyone friendly and helpful.

Review №40

2021-11-24 03:59:30

Amazing service every time. Friendly smile and super efficient!

Review №41

2015-11-12 03:12:06

Everybody should be lucky enough to have a bunch of guys like these to take care of their mail service. They are the best.

Review №42

2016-03-18 01:48:38

Dave is amazing and fast best ups store Ive been to hands down

Review №43

2022-07-16 20:38:27

The staff couldn’t be more awesome. Best ups ever!

Review №44

2019-05-15 00:34:22

The guys that work here are the best! Always very helpful and very nice.

Review №45

2020-07-23 02:25:42

Store closes early. No notice mentioned online or on door. If they close at 7pm they need to close at 7pm.

Review №46

2016-03-30 19:48:19

Always helpful, quick, and friendly. I have used them several times without any issue.

Review №47

2017-10-16 23:48:55

Super easy and helpful. Great experience. This is not a fake review lol

Review №48

2020-11-29 21:14:23

Teller not wearing a mask. Will use a different ups store from now on.

Review №49

2021-04-30 21:17:17

They charged me $3 to print a return label. Seriously?

Review №50

2014-05-20 23:52:41

Theyve always been helpful and in a good mood.

Review №51

2020-02-20 02:43:10

Great store and great customer service.

Review №52

2019-03-09 23:32:56

Great attitude and service.

Review №53

2020-01-20 17:58:56

You guys rock!!!