Presentation on Map Reviews Nearby

The UPS Store in Elk Grove

3 (94) 8698 Elk Grove Blvd #1, Elk Grove, CA 95624, United States

Location on the map

Elk Grove, Sacramento County, California, US

Phone: +1 916-685-7885
Site: https://locations.theupsstore.co...

Opening hours

Monday:8 AM–6 PM
Tuesday:8 AM–6 PM
Wednesday:8 AM–6 PM
Thursday:8 AM–6 PM
Friday:8 AM–6 PM
Saturday:9 AM–5 PM
Sunday:Closed

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Total reviews rating 3

94 Reviews for The UPS Store 2024:

Review №1

2024-06-06 21:56:34

Gavin helped me out today and gave me an amazing experience! I had over 10 large items to return and he took it all like a champ. He was professional and quick and I really appreciate it. His customer customer service.

Review №2

2024-07-02 00:30:28

Jayson was helpful. Had couple packages to send out and he took his time to help me select the capable box to ship and help package. Thank you UPS and Jayson.

Review №3

2024-06-17 21:01:09

Carly was amazingly patient and helpful with my notary. She was also very knowledgeable about her surroundings and able to tell me the closest fedex drop so that I didn’t have to travel across town.

Review №4

2024-01-29 21:56:43

Owner is rude and condescending to both Employees and Customers. He told his employee that customers can wait, and she needs to clean up. He was questioning everything she was doing. He made 7+ customers wait at 1:15 pm for her to box stuff and tape it. When he spoke to customers he spoke down to them. No wonder he cant keep any employees long term because he does not know how to treat them. I will drive further to not support someone who doesnt understand how to treat people.

Review №5

2024-04-18 22:35:15

The worst notary experience ever!!Incompetent employee who doesn’t know the proper notary process and documentation. Thinks he knows more than the lawyers who drafted the documents I needed complete. Scanned my ID into email, to send to his boss who is not at the store because it had a crease in it. Then told me the DMV wouldn’t accept my ID. I was at the DMV and Dept of Treasury, and Sheriff Dept last week and ID passed all of their certified inspections just fine. But the UPS notary must have more credentials than all of those people!!! I have been a UPS customer for 20 years will no longer go to this location!! Hire slow, fire fast UPS!!!

Review №6

2024-06-23 19:32:52

New owners are super kind and helpful, even open on weekends now which is really convenient. Highly recommend this location compared to other UPS locations in the area.

Review №7

2024-06-13 06:57:53

We notarized some documents today. We came in when they were about to close, but they stayed back to finish everything professionally. The store is under new ownership. Highly recommend!

Review №8

2024-06-14 19:05:08

Had an exceptional 5-star experience today! Zain went above and beyond to assist me with my returns. The new ownership seems promising for future experiences

Review №9

2024-06-19 18:52:39

Juan provided AMAZING customer service this morning! Juan handled my shipping transaction with Juan. THANK YOU Juan!Juan is a 10 Star employee!

Review №10

2024-01-16 19:39:35

This store needs to do a better job of training their employees on how to pack some items for shipping. Artwork from a family members estate was packed by this store and shipped to me. Although nothing was broken in transit, the packer placed a thin, blue plastic film over the glass to catch any broken or shattered glass; the film should have been attached ONLY to the glass (per an employee that I spoke to). However, it was also attached to the frames of the artwork, and upon removal of the film, it has pulled off the finish of the frame. I emailed pictures of the damage to the store, and they told me that the owner would contact me. It has been a week and a half since I reached out about this and I havent heard a word back from anyone. NOT good customer service!

Review №11

2023-12-10 20:56:39

Got to the store an hour before closing to do an Amazon return. There were about 6 people in front of me and one employee working. The line continued to grow to about 7 people behind me. I didn’t end up leaving the store until 4:40 bc it took so long. Then right as I was being helped (35 minutes after getting there) two other employees come from out of the back. Just not a pleasant experience. I will be using a different UPS store from now on. The one employee who was working did a great job. Just expect a long wait when you go to this particular UPS store.

Review №12

2024-06-18 18:33:09

Shelby and Zain were very helpful to get my documents notarized, later found out they just took ownership of the location recently. Things are looking up for this location! Thanks again

Review №13

2024-02-16 22:20:02

Jason Ventura was a real one. Super helpful to help us ship a package while putting out multiple fires with a very rude customer making a deal over tape. Thanks Jason you were appreciated

Review №14

2024-01-31 23:27:49

I have been in side waiting for ServiceNow each time 2 times I have come at different times too long of a wait.I am only wanted to drop off a Frontier box with the QR code it’s way too long to wait.I am here now waitingThe lady ahead of me is frustrated she has been here also waitingI would never come back here !!

Review №15

2023-12-09 21:42:30

Terrible experience. Went to drop off a return package that was delivered by UPS damaged. When I spoke with the person behind the counter I was told they would have to ask their supervisor, Carly, if it was okay to tape the tear in the packaging caused by UPS without charging me but she was on break and both employees were afraid to ask her. When they finally did decide they needed to ask her, she sounded aggravated that she was bothered and told them to charge me to tape the damage caused by UPS while shipping the package. Needless to say, I will never go back to this location again.

Review №16

2024-06-21 01:41:31

Gavin was super helpful. Efficient, kind. Made my many returns easy!

Review №17

2024-06-12 21:42:06

Zain and Carly did an amazing job with a complicated service! Highly recommend this location!-Mirabel Wigon

Review №18

2024-01-26 01:08:50

Oh my goodness! Those employees in this Elk Grove store have no idea what they’re doing . I’ve been coming here for years . What has happened?

Review №19

2024-06-13 00:22:14

Went in to use notery services. Staff was very friendly and prompt to assist me. Answered all my questions! Couldn’t ask for a better experience

Review №20

2024-02-06 20:20:21

Horrible customer service, older man. Rude to customer in front of me and myself. Another gentleman Said he is crumpy like that. I willnot bring my business there ever again

Review №21

2024-06-10 21:57:04

All of the employees who work here are amazing, especially Carley. She goes above and beyond!

Review №22

2023-12-30 00:57:47

I have never been so offended inside a post office or UPS store the guy Juan was ridiculously rude go to different UPS store save yourself the headache and then when you tell him why do you want to charge me for a piece of tape they said oh this is just how the store is

Review №23

2023-03-01 02:30:32

I just had a great experience. I needed a label printed and something returned and the employee, Bakeri was so kind and helpful!!!! There was another customer in the store who would not stop talking to him about money and drives and all kinds of nonsense and he stayed focused and patient. And he even handled that other patron with kindness and patience. He deserves all the raises!

Review №24

2024-06-27 01:12:02

Amazing service. Great attitude. Love this place.

Review №25

2023-12-30 00:55:19

Theres a guy here by the name of Juan extremely rude This UPS store all they want to do is nickel and dime you and delay your package please come over here with some tape they make excuse a nickel sized hole in your package will say nope nope you have to pay for extra taping are you can buy a new box for $21 please

Review №26

2023-11-02 23:01:14

This is my number one choice to do anything postal related. I’ve gone to this store for over 15 years. I find it extremely important to support small business owners within our community.

Review №27

2023-07-27 05:21:47

Seems to be a continuous issue with their “printing services machines being down”. Why should I or any customer have to pay 3.50 to log-in on their computers to print when the printing service was already ordered online.(24hrs in advanced). If your system is down then the STORE should cover the cost of using the computers, as it is NOT our fault. It’s completely dumb, and the manager (franchise) needs to consider

Review №28

2024-06-14 00:32:21

Needed a notary and came in for quick and easy service by Janna.

Review №29

2023-01-10 20:34:18

I went to return a small package to Amazon. I had the plastic bag stapled and they said UPS can’t accept it unless it was taped. They can tape it for $1.50?!? I said I can’t pay that for a piece of tape and walked out. Business must be Great if they can charge 1.50 for a piece of tape.

Review №30

2022-11-06 16:32:11

I return Amazon packages at this store. ALWAYS quick and easy. If there’s an issue they let me know and I correct it—has not happened often.We’ve also used the notary service. I have zero complaints about this location and I’m a regular for at least 8 years.

Review №31

2022-09-24 18:11:10

I waited in line for a but to return a couple of packages. I was told by the very nice young man that they would not process my return through the barcode from my phone. I was told that I had to email for a cost of 3.50 per package and then pay for printing the label for a price of 3.00 or so per package. Not a great way to do business. I will not go back to this UPS store

Review №32

2024-06-06 19:26:03

Jason did a great job with my shipment

Review №33

2022-09-30 17:09:51

I am simply attempting to receive payment for my approved insurance claim and apparently the boss, Greg, has a crazy schedule and is unable to return my calls or confirm they have received the funds and simply cut a check. I wouldnt recommend using this store. It appears the boss is unable to actually do his job.

Review №34

2024-05-30 02:37:23

Unprofessional employees, they need proper customer service training

Review №35

2022-08-23 01:16:25

Elk Grove UPS has got to be the worst UPSs Ive been to. I was shipping out a hoodie in which I forgot to peel the Lithium Battery Sticker. The employee said she couldnt take the package because of it. I said cant I just peel the sticker off? It would be like it wasnt there right? No. She said Unfortunately, I already saw the sticker. Bro what. Why cant I just peel the sticker and it would be like it was never there? I understand theres procedures which I respect, but seriously, its a sticker. What a waste of time. I had to drive to another UPS to drop off this one package.

Review №36

2024-06-25 01:54:31

Excellent and amazing outstanding customer service by Enzy

Review №37

2023-11-28 16:21:11

Had about 7 people waiting 15 mins after the posted opening time. I’ll be avoiding this busy traffic area for a more dependable UPS store nearby

Review №38

2022-04-15 03:07:42

I paid to have something shipped to my family before they leave out of town. I asked the customer service rep if overnight is a better option to get since it needs to arrive by Saturday 4/16. He said it should be there by Thursday by the end of the night without the overnight so its fine.Thursday comes around and I couldnt see the tracking called the store again he said it was shipped through USPS. Which the Customer service rep SHOULDVE MENTION. When I check the tracking it says it is going to arrive next week! A whole week after I shipped it. Again poor communication. I called the store a guy on the phone said its just an estimate and we cant see when it will actually arrive its just an estimate.Why didnt anyone say that while I was there! I wouldnt have wasted my time bothering for the shipment I chose! When I asked the guy so Im just outta luck? He says yeah pretty much.Like what!?! Never doing this again

Review №39

2022-12-29 02:53:33

I mailed 3 packages on 3 separateoccasions and 2 were lost. Tracking daid a label was created but there was no tracking. According to CS, the package never left the facility. What are they doing with packages? The only thing they have been good for is Ama,on returns.

Review №40

2021-01-04 18:00:02

Owner of this store is not honest. I had a item taken from its package during shipping. There coverage is worthless he will not honor it. Said I have to prove it was in the box but they never ask to see whats in the box when it was shipped. Spoke to him on the 5th of Dec he told me he would file my claim and never did. Now he says he will not deal with this problem. Never use this store!!Update today 01/04/21 he filed the claim this morning over 3 weeks from when he said he would.

Review №41

2018-08-20 17:42:38

I went in to drop of 4 boxes which already had UPS tracking labels since we do have a UPS account. I saw the UPS truck still outside. I walked in and asked the UPS driver if I can just hand him the 4 boxes. There were 2 UPS store employees sitting as well on their phones. The UPS driver just looked at me and did not say a word. I repeated myself, and finally one of the UPS store employees acknowledge me and said I needed to bring it in to get scanned. I told him that I already have our own UPS scan labels, and the boxes did not need it. He said no it needed to be scanned. The UPS driver and the 2 male employees watch me, a 53 year old Asian decent female bring all the boxes in to be scanned. Any boxes brought in to any UPS store which already have your UPS Account Scan does not need to be SCANNED at all. What did I ever do to deserve such a treatment. I felt very discriminated and prejudiced. I am an American, though I have a different skin and color and eyes. I am human and work hard just like you. If UPS stores have this practice anywhere else, then I hope a State or Goverment agencies looked into it. This should not be tolerated.

Review №42

2018-11-04 21:49:54

Dropped off a few packages today and the worker Aaron A was awesome. He was pleasant, helpful, and had the best customer service personality I have seen in many many years. This guy is great!!! I wish there were more people in this world like him. Where has all the personal customer service people gone? Great job Aaron!!!

Review №43

2018-05-06 04:08:08

I used to have a mailbox at the Waterman Plaza store until the place changed hands and the new owner was basically insane. Check out their Yelp page for specifics. FTR, that owner only lasted a few months and the new owners reached out to all the customers that the crazy drove away and offered me several months free to return. Perhaps I will return when my box rental is up but only because the Waterman Plaza location is just a couple blocks away and just incredibly convenient. However, I am very, very impressed with the EG Blvd location. There are always numerous employees ready to help and I can get in and get out very quickly. They are all very friendly and helpful. They’ve even offered to help me carry my packages out to the car on several occasions. So far I’ve only received mail at the store but I’ve seen the employees helping other customers with a variety of services and they seem very knowledgeable. The only drawback is the location of the store. As I said, the other store is closer to me and that’s just personal preference, but, it’s on a busy street so it can take a long time to get the chance to turn into the shopping center so I turn in at the light by the Taco Bell and go in through the back way which is faster than waiting through traffic but still a little winding. If you’re looking for a place to send and receive mail I definitely recommend this one.

Review №44

2020-11-14 17:26:10

The employees at this location are absolutely the best. Been using this store for my mail for over 3 years and if I ever had a problem, which is rare, it was always taken care of immediately. They always know our names and box number when my son or I enter. Kudos to the owner/manager for outstanding training.

Review №45

2020-12-01 21:10:32

Customers BEWARE of this UPS location, it has now decided to charge you $5.00 dollars a day for package over 12 inches in length that is shipped to your pre-paid mailbox. That is not including the shipping fees you already paid on the item you ordered to get it there. This owner is simply trying to get every dime out of its customers there.

Review №46

2023-02-23 23:59:36

Psychotic employee pressing hella hard on fingers for live scan…relax. Under trained goons here. I was filling out form then he said he could do it for me then took my paperwork super mad then said I missed filling out some info with some disgust in his eyes. I was trying to fill it out before rudely interrupted by him. Clown status.

Review №47

2021-09-11 02:42:06

I had a package diverted here as no one would be home to sign for it. However, when trying to pick up— my package was no where to be found. Apparently they sent it to USPS “unintentionally.” Item was very valuable, and can’t imagine how it could be lost. Not to mention the fact that it’s Friday at 7pm & they said there’s nothing that can be done at this point. William the manager isn’t so helpful right now. DONT SEND YOUR PACKAGES HERE.

Review №48

2024-06-11 22:47:06

Fast shipment great service by Orenzy Nunez

Review №49

2020-08-19 01:41:19

Joey is VIP. I explained what happened from a different UPS location and he took care of my Amazon return 100%. He also took the time to educate me more about their policies and procedures. That’s customer service at its finest. Thank you Joey!

Review №50

2023-12-09 20:46:30

Unhelpful and bad customer service. If you want a great service go to another place. No more coming back.

Review №51

2021-04-06 23:01:12

Came to drop off a 50lbs box. The box happened to have a hole as big as a quarter. Dude wanted to charge $1 to tape the hole. Of course this is ridiculous. I took my box and dropped it off at a more respectable UPS store. I would never come to this place again. There are two others within 2 miles.

Review №52

2019-03-20 22:49:42

It’s super irritating that the UPS store closest to me has decided to charge for packaging tape. Especially when only a few of the employees follow the new rules, and I generally only bring in returns where shipping is pre-paid. I’ll be taking my shipments elsewhere, with better customer service.

Review №53

2018-08-27 16:00:00

Dropped off a package this morning. The worker, Aaron A, was fantastic. Sure, it is easy to take a box from a customer, but Aarons pleasantness really was notable. The dude even opened the front door for me when he saw me approaching.

Review №54

2022-10-27 07:37:59

Most petty business in Elk Grove in 2022.Charged me $1.50 for 12 of tape on a box that I provided... Checked my return slip on Amazon and UPS was supposed to box the item and send it back.Educate yourselves on how to do your job right. You owe me for my shipping box I provided for you since you want to be so petty.In all seriousness, you permanantly lost my business over a $1.50. Thats what happens when you have bad employees that could care less.

Review №55

2017-06-06 13:13:50

Came into get a DOJ background check I needed for a work visa in China. The price listed on the DOJ site wasnt bad, but I was charged a higher price once I was ready to pay. What could I do? Not only that, but the technician accidentally supplied me with the wrong form (in spite of my clear written and verbal request) resulting in the wrong report and a one week delay for me. I called the store and was told that they made an error and would take care of it for no extra charge. When I drove the 40 miles to have their error corrected, the owner was there and told me (after making me wait for some while) that he would not honor the promise and I would have to pay again. He made it clear that he couldnt care less that I was out my time and $60. There are plenty of other options and I recommend any of them over this place.

Review №56

2020-12-27 19:31:12

1040 Store sucks. Lack of training. Not good at international mailings. Prejudice to people walking in, I was charged for something the person in front of me wasn’t. THIS IS A FRANCHISE and the owner knows that people use it for convenience but going to the other ones in Elk Grove are more professional and welcoming. So disappointed I came here.

Review №57

2022-06-18 20:57:26

One of the worst experience from this store.I am here to drop off an Amazon package and I brought the box but just did not put a tape on it because I thought they might need to check the item before they take the return. This store charged me $1.50 for just putting a 12-15 inch tape to the box.This is ridiculous.

Review №58

2014-07-25 20:27:16

This is the best UPS store I have ever dealt with, the owner Greg is great and he has an outstanding staff. Aaron and Sam are always so helpful and never make you feel like you are an imposition... Thanks so much and keep up the great work !! Chris Archondous

Review №59

2021-08-06 23:55:18

Fraud and not reliable store, took my 25 lb Pkg this morning charge me and gave me shiping label and charge 1$ extra to just extra tape it which I was ok to paid full price, after whole day gone, got call that your box is not acceptable so ether pay 24$ more to use our box or take your pkg back . it was big hassle to go twice there, wasted my time and gas and whole day of shiping passed and it was an important delivery and lost one full dayjust because of an assistant manager who accept this pkg and make shiping label and he didt know at that time that if this pkg is acceptable or not, now I have to and instead of apology they are so rude and show there attitude i would not go there and i will write this to ups corporate office too .

Review №60

2021-06-25 18:13:01

Came in for a fingerprinting appointment. When I scheduled the appointment the confirmation said print and bring appointment confirmation or bring cell phone with confirmation email. Staff would not honor my appointment unless I printed the one page with them, and they charged $4 dollars to print one page, even though my confirmation said cell phone with confirmation email. Also, they advertise fingerprinting services for $15 but charge over $75 once you get to your appointment.

Review №61

2022-04-19 07:27:09

This store charges fees that others dont. I had a pre-paid UPS packing label that they were trying to charge me $3.50 for using. Go to 9328 Elk Grove Blvd Ste 105 instead. They charged no fee and let me drop off the box and leave.

Review №62

2018-09-05 00:07:07

Great customer service. Every time I’ve gone in, the staff have been friendly and helpful.I drive across town to use this store, because I’ve witnessed a staff at the one by Lowe’s mistreat people of color. (FYI I’m Caucasian)

Review №63

2017-12-28 03:44:21

Went into store to send out a package. Wasnt greeted or not a smile from any employee in store. Shipped out a 2.3lbs package with my provided box and charged me $16 to ship. What a rip off!!! For that little of a package should be at least half that.

Review №64

2023-05-19 18:22:07

The employee Alex who was helping me was really sweet and was trying to help me figure something out, it’s the owner who is absolutely rude I will never be going back to this location knowing the owner of it is this way

Review №65

2024-01-03 00:31:25

They have made my live scan stress-free.

Review №66

2019-08-10 01:44:49

Wow! Went to drop off a letter to someones box..... wanted to charge me for a stamp! Terrible service for business people using mailboxes, and the customers. Does amazon pay UPS store to drop packages too?

Review №67

2023-01-30 18:53:06

Slow, slow, slow, if one person is in the store they are overwhelmed. Never use this location if you value your sanity.

Review №68

2017-06-22 14:01:09

Most of these guys know exactly what theyre doing. Most of them are lightning fast. They deserve a tip jar. The only time you wait is when there are other customers that they are helping.

Review №69

2022-08-07 21:32:43

Came in to make an Amazon return. In and out after she scanned the barcode on my phone. Less than 3 minutes

Review №70

2022-11-17 00:30:13

Staff are not friendly, you don’t feel welcomed there especially a young lady Ms. Xeya Basquez has an attitude.

Review №71

2016-01-06 17:47:55

Absolutely horrible people. Never use their fingerprint services they will mAke a mistake and then charge you again and the corrupt DOJ allows it. Joey is a real piece of crap too

Review №72

2019-03-27 01:58:52

Absolutely rediculous I had to pay $1 for a 6 piece of tape to secure my return package to Amazon. Money hungry thats for sure.

Review №73

2019-04-02 18:10:29

This is the WORST store, they lost a package and their answer is to bad I don’t know what to tell you. Never use them or UPS if you want the package to actually arrive

Review №74

2023-12-21 00:42:59

Slowest UPS store ever

Review №75

2018-10-06 22:04:10

Always nice, fast, and efficient. Great for Amazon returns!

Review №76

2013-11-01 21:54:10

I love this place! Very friendly, I ship all my items out of this place!

Review №77

2021-03-28 21:27:45

Very bad service dishonest try to charge 30 dollars for a box

Review №78

2024-03-17 00:12:36

Very good service

Review №79

2023-05-09 16:32:21

Go in for notary and service is not available.

Review №80

2019-09-15 03:02:10

I found them to be friendly. The service was quick.

Review №81

2020-07-04 01:54:19

The staff and service at this UPS store is phenomenal.

Review №82

2013-07-17 04:13:25

Friendly and quick working staff. In and out quickly and with a smile

Review №83

2020-05-18 15:46:56

Great Experience. Fast easy no hassle etc.

Review №84

2019-07-14 03:12:41

The staff is great, quick and easy to mail anything

Review №85

2020-08-22 22:42:01

Staff was rude unhelpful and over charged me.

Review №86

2023-09-27 07:39:41

Wonderful

Review №87

2020-02-16 20:18:08

Very helpful and patient. Thank you!

Review №88

2018-03-11 05:55:29

Aaron Alvis is the absolute best.

Review №89

2023-11-28 16:51:52

Not punctual

Review №90

2018-08-13 00:27:35

Very quick and helpful!

Review №91

2015-06-16 02:05:57

Love it

Review №92

2019-01-12 03:19:14

DO NOT RECOMMEND!

Review №93

2016-08-26 22:48:29

Too many people in there.

Review №94

2018-10-02 23:08:16

Quick polite service