Presentation on Map Reviews Nearby

The UPS Store in San Marcos

3.8 (70) 663 S Rancho Santa Fe Rd, San Marcos, CA 92078, United States

Location on the map

San Marcos, San Diego County, California, US

Phone: +1 760-752-3035
Site: https://locations.theupsstore.co...

Opening hours

Monday:8:30 AM–6:30 PM
Tuesday:8:30 AM–6:30 PM
Wednesday:8:30 AM–6:30 PM
Thursday:8:30 AM–6:30 PM
Friday:8:30 AM–6:30 PM
Saturday:9 AM–5 PM
Sunday:Closed

Edit info

Total reviews rating 3.8

70 Reviews for The UPS Store 2024:

Review №1

2024-06-25 22:06:25

Good store, good employees. As long as you follow the instructions on your returns you won’t run into issues. Don’t be that guy and show up 10 mins before closing and you’ll get great service. Be nice to them and they’ll be nice to you.

Review №2

2024-04-03 23:44:57

I walked in today expecting to be treated nicely like i have been the other times i’ve been here, however, i was barley greeted and when i didn’t know something the male worker just responded with one word answers. I had to return a package and it printed wrong and he just said “it’s cut off it’s no good.” This part is completely on me when i grabbed a folder and put the stuff i needed to return in and forgot to put it back and he said “my folder?” It wasn’t only the stupidest way to tell someone they forgot something, it was honestly disrespectful. I can understand when people are having a bad day, but why take it off on some customer? I sometimes don’t know what I’m doing so a I ask questions, but the way I was treated was unprofessional and disrespectful.

Review №3

2024-04-09 01:44:08

This UPS Store closes before (5 min) the scheduled closing time, even if a customer is offloading boxes from the car right outside of their door. Good for employees, but bad for business and customers, so just sharing for other potential customers to plan accordingly. I will do my business somewhere else.

Review №4

2024-06-04 21:33:56

Rude employees, first and last time coming to this location. If you want attitude and rudeness this is the place for you!

Review №5

2023-12-13 00:11:33

The rudest and arrogant service from a supposed manager, never in my life have I experienced such an unprofessional customer service at UPS. Today 12/12/23, called for notary questions. He not only hung up the phone ones but twice. If you dont have notary dont advertize it; if you cant handle customers questions then dont work there.

Review №6

2023-07-19 15:13:58

Very efficient although service is somewhat slow. Dont expect a smile or welcome when you walk in the door. Im sure theyre happy to see you but they certainly dont wear it on their sleeves. That said, if you can forego the warm fuzzies and just want efficient shipping services, youll be in the right place.

Review №7

2023-01-25 01:31:46

Several bad experiences I’ve had here so I had to write this review. A male employee with short dark hair is rude and ignores customers as much as possible, pretending to be busy organizing bubble wrap while customers wait in line. When he does actually do his job, he has a really rude and hostile attitude. Once they lost my package I dropped off, but I had the receipt so I was able to get my money back from amazon. Make sure you get a receipt if you drop off a package.

Review №8

2023-02-15 19:02:57

Ceasar was amazing. I have a broken leg and he went to my car to help me bring in my boxes.Calling the store ahead the young lady said they would gladly help me get my transactions done.Wow!!! Customer service to an amazing standard

Review №9

2022-10-06 15:04:35

I never write reviews but felt this deserved a review. DO NOT MAKE A NOTARY APPOINTMENT AT THIS LOCATION!!!!! I made a notary appointment online one week in advance and took off work to be able to make the appointment. I received a reminder email the morning of my appointment. I showed up about five minutes prior to my appointment time starting and the girl that works at this location told me I should have called because they are a franchise and not associated with UPS’s online notary sign up system (are not the ones that send the reminder emails). She started talking in circles saying part of the reason they couldn’t help me was because they were busy that day and couldn’t check their emails to know about somebody signing up for an appointment time (even though I made my appointment over a week ago). She then started saying she was supposed to be off work at that time and couldn’t help us because she was leaving. It almost sounded like she was the notary herself but just didn’t want to help us. She was far from helpful and made me feel really dumb for assuming someone could help me notarize something even though I shouldn’t have felt dumb. After all, I received multiple emails confirming my appointment. There are so many signs and flags at this location marketing notary services and I just about laughed walking out of the store with my unnotarized paperwork. DONT MARKET THIS SERVICE IF YOU HAVE A POOR SYSTEM AND DONT CARE TO HELP PEOPLE!!! Seriously so unprofessional and UPS has officially lost my trust.

Review №10

2021-06-21 14:18:21

Raul helped me with my Amazon returns asap. He was kind and knew how about proper customer service. He even grabbed my mail out of my p.o. box for me :) Ive always loved this UPS store but Raul makes it 10x more awesome.

Review №11

2021-09-11 00:30:57

Used to be a wonderful place to go until the new manager decided to use artificial stink which reeked to scent the store along with shut front doors. I mentioned to the staff that this is a health hazard & for people like myself with MCS can set back my health for days. They said they would tell the manager. Came in just now, and was told that the manager said Im the only one that complained and they will continue to use it. I am blown away at the sheer ignorance in not educating themselves the the dangers this causes and disregard for their customers health.

Review №12

2015-01-27 23:17:30

Absolutely the worst service that I have ever experienced. My company was sending something of great value overnight, that required a UPS Shipment Receipt to be signed by a UPS employee at the time the package is scanned for shipment. The gentleman in the store absolutely refused to sign the UPS Shipment Receipt and directed me to the main UPS shipping location on Bingham Dr. I had less than 10 minutes to make it to the next location in rush hour traffic. This is the second bad experience my company has had with this gentleman. Needless to say I will never conduct business with this store again.

Review №13

2018-10-14 22:39:12

Great local convenience to our neighborhood and especially easy to get in and out of. Never any crowds but well used by us in this area. Staff here has always been nice and every helpful. I take Amazon package returns to this place and its so easy. They have supplies and fill a variety of needs for shipping or postal boxes and even have greeting cards.

Review №14

2021-08-06 22:02:59

I love this UPS it’s always so fast, Great customer service and helpful. I’ve been to other UPS where if my package wasn’t taped they wouldn’t take it- this spot has always been so nice and helpful. Esp Raul-him personally always gets me in and out as fast as possible which I really appreciate.

Review №15

2023-09-08 22:29:14

Charged $3 for tapping my two boxes and if anything is reported missing from the box, they will be held accountable, because they were every strange taking the box and waited to do it in the back, wasn’t,

Review №16

2023-02-14 02:22:28

The Lady that worked today 02/13/23 around 3pm was so lazy and her service is very poor! She’s so unprofessional and she look like she’s not happy with her job! She shouldnt be there working. I would rate her with 0/10. Big disappointment!

Review №17

2021-01-02 17:45:16

Spectacular Service, Store, and Owners. The new owners Rodrigo and his wife Carol are charming, always smiling, and great to work with. I drive way out of my way to use this UPS Store. Well done!

Review №18

2020-11-04 17:19:57

As a small business owner, its very important to me to have a place that I can trust with recurring things. Mailing is one of them and this specific stores is my preferred one because of their professionalism and overall speed of processing their customer. Good job guys - ull keep having my business for quite a while

Review №19

2021-04-12 23:12:59

Raul is what customer service is about. Came in for some Amazon returns and he took care of it and even helped me navigate the return policy on some of my bigger stuff. Always have gone here for shipping and returns and will continue to do so!

Review №20

2016-12-15 02:37:53

Their hours of operation say that they are open until 6:30pm during the week. I needed to send a package and couldnt go until after work. I got there at 6:20pm and there was not a soul in sight!!!! Every thing was completely locked up and closed down. If you are going to close early then change your hours!!!!!! On top of that as I was getting ready to leave one of the people that worked there went back in and came out and when I confronted them on why they closed early, he literally said, not my store so I cant help you. Unbelievable!!! And then he proceeded to argue with me and tell me the sign says 6:00pm! I told him he needed to check again and left. I will never use this store again!!!!

Review №21

2016-09-15 20:34:24

I have been using this store for more than 10 years and these present owners have greatly improved many things. The store is cleaner and much better organized than it was previously. I trust them to prepare my mailings correctly and to take excellent care of my postal needs when I am in the store.

Review №22

2019-05-15 21:27:34

I represent Aflac Insurance and I needed to fax documents securely and quickly. Rod and his wife Carol were excellent. Great Customer Service and friendly. Plus, Carol told me I get 10%-15% discount on business services as an Aflac Benefits Advisor!

Review №23

2017-05-31 07:00:00

I went to the ups store off el Norte and arrived at 5:58pm. The man in the store; assumably the owner, told me the store was closed. I immediately headed to this store in San Marcos. I arrived 5 minutes before the store was supposed to close. Rod was with another customer and took extra time to make sure she had the best service possible even though the store was supposed to be closed. He then handled my shipping need and was very good with creative packing options. I will not use another ups store. This store is worth the extra drive time to have excellent customer service.

Review №24

2017-12-02 03:39:08

The owners of store 4679 were very accommodating. I came to their establishment right as they were about to close the door. Even though they were getting ready to shut down for the day they made time to help me. I was able to buy an envelope and ship my item thanks to this couple. Thank you! :)

Review №25

2017-05-12 15:52:50

Im a college student and I visit UPS stores in different areas often. This is my first time I visited this location and the new managers are professional and quick to help out. Its nice to get done what you need and to go about my day. Thanks Rod!

Review №26

2013-10-02 01:12:39

Customer service skills of a 12 year old. Dropped of a single package with preexisting label and asked them to cover preexisting labels on package with a blank white label. Proceeded to tell me repeatedly and rudely to do it myself. Fedex does this simple request happily plus charges me less for shipping my packages. Thanks for the turn off.

Review №27

2022-01-29 02:18:13

This UPS Store helped me out. My Amazon package needed to be packaged and i didnt notice that. They said theyd Handel it for me so i wont incur any additional charges. Sooooo nice, thank you for the help!

Review №28

2021-01-13 14:29:17

OK, didnt do business here. Called wrong UPS store. However, this manager straight up ROCKS! Literally did everything she could to help. I love it! You exemplify everything good about a business manager. Thank you!

Review №29

2015-09-05 18:00:01

Rude old man was working the front desk alone. He tried skipping me in line, he told me that returning my Uverse equipment would take 10 minutes, then proceeded to complain about all the work he had to do and justify why he was skipping me when I was next in line. I told him he was being rude, and he said I could go to a different store. I did just that, my entire experience at was different and I was in and out in 5 minutes.

Review №30

2016-01-03 20:36:35

Absolutely the worst service Ive ever received in my life. Theres a fellow there (the owner?) whos not only rude, but completely dyslexic.I went here to send a fax, and he insisted, It wont go through. I called my office, and they said there was no attempt.I asked him to try again, and he did, and insisted (again), It wont go through.I read him the number out-loud again, he checked it, and said, Thats what Im sending to, but its not a fax number, and he became really belligerent at that point.Finally, I asked to see the fax report, and hed swapped several of the digits.It was NOT the same fax number Id asked him to send it to.Since then, Ive spoken with friends whove experienced the same thing here... The really rude, belligerent guy truly is dyslexic, and him mis-entering fax numbers seems commonplace.

Review №31

2020-12-05 15:24:09

The owner is extremely kind, efficient, helpful. The entire staff is actually incredibly helpful. I use the business for mailings and amazon returns two to three times a week. Never disappointed

Review №32

2021-09-18 23:01:55

This UPS store is great. Seldom have to wait; staff is friendly, and Ive never had a shipping problem with them. Highly recommend.

Review №33

2019-02-12 16:31:23

Rodrigo is cool ...for a bass player... Seriously tho this is a great place if you need to ship packages and dont want to spen alotta time in line. You can tell the owner really cares.

Review №34

2015-09-09 01:45:25

These two men, owners, have no desire to be much more than civil, & when sending out very delicate & expensive optics dropped it on the floor & visibly shrugged, as if no biggie then packed it with as little peanuts as possible & taped it, & threw it on the counter. All of this after being asked to be careful with the delicate optical instruments.I will not return, but go across the street to FedEx.

Review №35

2015-02-26 19:06:38

I wish I could rate blow 1. This man will lie to you and cheat you. Dont use them. The worst customer service you will ever receive. I am going to complain to USPS.BTW...The good review below was the previous owner, not this awful man.

Review №36

2017-07-24 00:55:37

Rodrigo is a very kind, and helpful owner. He strives to help the customer with any project they present. I highly recommend this UPS Store.

Review №37

2017-08-18 04:22:40

I went to the UPS Store to return an item from Amazon and was helped by Rod. He was very patient and helpful throughout my whole visit, would definitely recommend this location.

Review №38

2017-12-08 23:51:41

My experience at this store was awesome. I came in with a mess of items that I needed to have shipped and they took the time to help me organize it and package properly. Thank you guys so much :)

Review №39

2017-09-16 21:36:06

Worse experience ever! The guy (owner?) is probably trained in how to treat customers really bad.I wish there was a -5 rating as I would give them that!

Review №40

2021-09-19 03:52:50

The personnel at the UPS store is always super friendly and helpful! They go above and beyond to help and support their customers.

Review №41

2020-12-17 01:09:18

The staff his incredibly personable and professional. The wont hesitate to go the extra mile to make you sure get what you need. Highly recommend!

Review №42

2022-08-13 21:14:06

There is great and friendly Customer Service at this Store. It’s nice to have it so close.

Review №43

2023-09-12 18:20:10

They lost my package, and couldn’t get any refund.

Review №44

2023-02-20 22:16:11

Excellent service! Very friendly and helpful. Quickly moved thru the line. Thanks.

Review №45

2017-11-29 17:03:37

The store is under new ownership, and the new owner is leaps and bounds better then the previous owner. I would give this place a second try if you had a bad experience previously to make things right.

Review №46

2021-02-10 22:36:28

This is a small office with plenty of available parking.Shipping here is easier than at the busier locations.

Review №47

2015-11-17 22:01:19

These guys helped me a ton, I needed my ATI number for the DOJ and they were able to get it for me, good job thanks for helping.

Review №48

2021-09-23 01:43:43

Thanks to Raul my return was feasible today! Great customer service!

Review №49

2022-07-22 01:30:35

What a horrible experience. I will never be returning. Customer service was not helpful AT ALL.

Review №50

2019-01-10 23:44:07

I had to return something to Amazon and they gave me the box for free. Carol was wonderful.

Review №51

2019-01-14 20:19:45

Lady who helped this morning was very nice and friendly Fast, reliable service in and out! Recommend this place.

Review №52

2019-01-30 01:03:28

Great Friendly staff. They printed out my labels when my printer wasnt working. Thank you

Review №53

2015-04-15 01:34:07

Showed up to drop off at&t equipment the guy working told me it was to long of a process to come back tomorrow! I was here 5min to close....... I will never use this store again!

Review №54

2023-04-01 01:25:16

Have always been quick and efficient!

Review №55

2021-10-02 13:57:06

Excellent service always!! Been going here for years.

Review №56

2017-09-26 23:16:09

Overpriced, pressures you into buying their shipping packages instead of using yours, and a little bit rude

Review №57

2023-10-28 22:17:04

Mailbox customer for 3 years +.

Review №58

2017-07-11 16:55:35

New owners are great! Very helpful and professional

Review №59

2017-04-01 17:06:19

God have mercy on your souls after you get all Idubbbz fan mail

Review №60

2019-03-18 18:54:54

Always efficient and friendly. Very knowledgeable staff.

Review №61

2023-05-27 03:48:02

Great customer service.

Review №62

2017-04-01 16:46:46

My friend .. Ian had a bad time here, so I am going to mail as much as I can here

Review №63

2017-11-16 22:26:02

The employees were friendly and the service was quick!

Review №64

2020-03-09 22:40:50

Fast, attentive, and friendly. Definitely recommend!

Review №65

2017-03-03 05:18:59

The guys here are pretty nice

Review №66

2021-08-26 19:19:28

Patricia was awesome 👍❣️

Review №67

2022-07-07 13:42:00

Excellent customer service!!!

Review №68

2021-10-09 22:25:46

Awesome customer service

Review №69

2017-04-01 22:13:41

Hey, thats pretty good

Review №70

2017-04-02 08:11:29

Aaaaaa bad >:(