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The UPS Store in San Diego

4.6 (59) 9921 Carmel Mountain Rd, San Diego, CA 92129, United States

Location on the map

San Diego, San Diego County, California, US

Phone: +1 858-484-3411
Site: https://locations.theupsstore.co...

Opening hours

Monday:8:30 AM–6:30 PM
Tuesday:8:30 AM–6:30 PM
Wednesday:8:30 AM–6:30 PM
Thursday:8:30 AM–6:30 PM
Friday:8:30 AM–6:30 PM
Saturday:8:30 AM–4:30 PM
Sunday:10 AM–3 PM

Edit info

Total reviews rating 4.6

59 Reviews for The UPS Store 2024:

Review №1

2024-03-29 21:38:34

I use this UPS office almost daily for my small e-commerce business. Everyone works here always welcome me with a big smile and kindness. By far this is the best UPS store I use. I hope UPS really appreciate their employees in this branch!

Review №2

2024-05-24 23:18:16

They are always helpful and very nice. Usually offering more than is asked.Diane helped me today and I was very pleased.

Review №3

2024-03-22 00:46:26

They really are great. Every single person that works there. Very helpful, kind, and they keep it clean as well. Excellent experience over the past few years.

Review №4

2024-01-19 00:46:12

Overall great experiences with this UPS store. Above standard service and a great team! Karen is the BEST!

Review №5

2023-07-18 02:12:15

Best UPS store..........I had a PO Box at Torrey Highlands Center (7875 Highland Village Place) and.... they shut down (got evicted) - gave no notice, sounds like their staff may not have even had a heads up let alone clients.... I just showed up to get my mail and the place was permanently closed but this location was listed as who took over receiving mail.I go to this location and find out that the Torrey Highlands location has actually shut down THREE times.... and it has happened the same way each time.I didnt realize that UPS locations are franchises which are individually owned, so accounts cant be transferred to a new location, even if one location goes under like what happened here.That means the money I paid at the other location is just gone......This location however said they would receive my mail for a month at no charge as an apology for the other store being so out of integrity, just because they felt bad, they have zero actual obligation to do so!!!Dana helped me set things up at this location and completely took care of me.Karen and her husband who have owned this store for a few decades went ABOVE AND BEYOND........ I met Karen as well and she is lovely.The whole team here is amazing. This could have been a whole mess but instead was completely solved within the hour, no stress at all.Incredible.So happy to have a RELIABLE UPS store!! 🙏🙏🙏(Dana was even super sweet about my crazy pile of returns to process 🙏)Thank you!!!

Review №6

2023-07-21 04:44:07

This UPS store has become my daughters favorite place to visit when were in the area - the people who work there are incredibly nice and always offer the best stickers to the kids. We come here for all our Amazon returns and my daughter always wants to tag along now :)

Review №7

2023-08-12 21:08:21

Do not use this location! This location held my packages for a few weeks because of a UPS closure of the Highland Village Palce location. This is a horrible location, the customer service is non exsistant. The lousy owner Jeff is the worst of all of them. Jeff is rude presumptuous and completely unprofessional. He attempted to charge me $10 to pick up my own packages saying they didnt have room for them! Jeff was the same person that said it was ok for my package to be picked up at this UPS location. Again he changed his mind trying to profit off of my packages after the permeant closing of the UPS store on Highland Village Place! Stay away from this location if at all possible! Horrible location and pathetic owner Jeff!!

Review №8

2022-12-11 12:14:02

I highly recommend the Carmel Mountain UPS Store! I had a mailbox there for 8 years. Everyone was so nice and professional. Karen was the best! I always looked forward to going and saying hello. Amazing service! :)

Review №9

2023-12-06 22:29:11

Great service. Always so friendly. Even if this wasn’t my local place I would drive out of my way to go!

Review №10

2024-04-16 20:22:45

Always so friendly and quick to get us in and out!

Review №11

2021-07-28 18:46:35

Staff is quite friendly, except for Dana. Every time I come in I get this offset vibe from her like she doesn’t want to assist. Never greets, but does so to other specific people. Her face says it all, she lacks in customer service. I have 20 years of customer service experience and I would never act the way she does. This location is convenient, but now I rather go to FedEx.

Review №12

2023-12-14 20:40:39

Super helpful, friendly, made me not feel like I was a problem, even though we had 7 packages to mail!!!

Review №13

2021-09-17 05:27:41

Today 9/15/21 I went to this UPS Store and both ladies were so sweet. They were both super busy and the line got kinda long but it was totally understandable I had a good experience. They assured we all would be helped and it was the best. I love coming to this UPS Store. Its so good I dont think Id go to any other UPS Store since I feel so comfortable there with the little amount of times Ive been there. This store is very Reliable! I would reccomend for anyone to go to this UPS Store!!

Review №14

2022-12-05 21:34:25

Due to a staffs unprofessionalism in handling my UPS Sure Post shipment and now it is under UPS investigation which will take forever plus the time I have to spend on filing a claim if UPS admitting its their fault, approx another 30 days. The label only offers up to $200 max insurance and my package value was way beyond that. If the store manager/owner happens to see this please retrain that reckless UPS lady before she causes more damage!

Review №15

2022-07-17 01:39:47

I tried to send a package to an FPO address. Two of the three employees tried to figure it out but were unable to stating that I would have to wait for Dana who was helping a customer.After waiting a good 20 minutes later for Dana, Dana said that it would cost more HERE than the post office. I told her that I didnt mind. Then Dana said that they were unable to send it. Odd, because I have sent packages to APO and FPO addresses from this very location before.Was it that they didnt want to send the package or they didnt know how to? Neither are acceptable responses, but unfortunately Im guessing both...

Review №16

2022-06-27 21:27:23

Spent a week in San diego and got some things that we couldnt bring back on the plane. The owner or manager lady was great, she was from st Louis missouri, they package our items with a lot of bubble wrap to insure nothing was broken or damaged in the shipping process. I highly recommend them if you need something shipped if your in that area.

Review №17

2024-02-08 02:11:05

Very friendly and answer my questions patiently.

Review №18

2022-01-08 21:24:34

Karen is so nice. She is like the super kind neighbor I never had. Got notarized by her. The lady working with her was also very nice and I can see a great team between them.

Review №19

2021-01-01 02:00:57

The staff is beyond friendly and helpful! I used to dread going to the post office to ship things - the long lines, limited service, and unhelpful employees made it miserable. This place is the exact opposite and I look forward to going. They absolutely killed it over Christmas 2020 - they helped me pack and ship countless packages that all arrived safe and early!

Review №20

2022-04-22 01:12:48

Amazing service! I walked in with a large and heavy package and the 2 women working immediately made room for me and helped me cram my huge item into a box without me even saying anything. I was so grateful for their help since I was worried about how I would be able to fit that into a box by myself. Thank you!!!

Review №21

2018-08-09 16:45:14

Karen has owned this store before it became a UPS Store. She has been in business for over 30 years! She give excellent customer service. While other stores might nickel and dime you, she always tries to find you the best deal. In fact, she never charges people who bring in their open Amazon packages. Most stores would make you buy tape and have you do it yourself, but she happily helps everyone without a fee. You just dont get that kind of service nowadays.

Review №22

2022-09-10 01:05:44

Karen & Dana are the absolute best. Really patient, helpful, considerate and willing to go above and beyond and assist their customers. Recommend this to any and everyone!!

Review №23

2022-02-20 07:42:09

Ladies working here are so sweet, kind, helpful and knows their job. I hv gone to multiple locations through out poway, carmel mountain UPS stores but this was the only store that had the best customer service, better prices and my packages got shipped the same day I drop off.

Review №24

2023-07-12 20:28:49

I always drop off my Amazon returns here. The staff are great! Fast and friendly

Review №25

2018-10-01 16:24:05

Karen who has owned this store for a very long time and takes pride in the operation of her business!Customers can count on the following;1. Positive attitude no matter the circumstances or how many customers she might have to wait on...Once you get to know Karen you can call her a friend for life.. 2. As for the store itself:You will always be a proud customer knowing your mail is safe..Karen will be very happy to resolve any problems you may have as a customer of her Business!Nathan

Review №26

2021-06-18 23:50:15

I had to ship a very large item and did not have a box. They helped me with measuring the item and selecting an appropriate box. The representative was extremely helpful, friendly, and kind. I was in and out within 3 mins. Great customer service

Review №27

2017-05-06 00:44:54

Horrible Horrible experience! I paid $10 for a very small package to be delivered for a gift. I sent it on Tues. to get there by Fri. the package was delayed for next business day. When I called to get more information on the package Monica was extremely RUDE with no customer service whatsoever! I will not be going to this location again and I will be calling to speak to the owner! If I could give this experience a 0 I would!!!

Review №28

2023-07-31 21:29:54

Staff is professional and pretty quick to handle the queue. It’s crowded during certain time but it’s still understandable

Review №29

2019-08-11 18:34:58

Heidi was super helpful to me the last time I went in. She found a way to package my item in the most economical way possible. Ive always had good service at this location

Review №30

2022-10-28 21:01:31

The best UPS store in the world. I went there for mass copy. The owner is very patient, professional, and detailed.

Review №31

2023-09-18 23:28:57

Diane was super helpful making the whole process simple.

Review №32

2020-06-15 20:20:16

They are the best! I have had a mailbox with them for almost 5 years. Never any issues, always really friendly.

Review №33

2022-09-15 22:26:45

Really friendly and efficient even when they’re super busy, great people work here.

Review №34

2013-10-01 17:08:24

Really awesome service, very helpful and informative on shipping (including some much needed help in sending a care package to my loved one on deployment)

Review №35

2015-11-30 23:44:36

The staff were all very friendly and efficient. I come here at least once a month and theyve never let me down.

Review №36

2018-04-22 16:43:39

I have come here for notary as well as shipping and the service is has always been fast and professional.

Review №37

2020-09-04 23:01:16

They are always incredibly nice and helpful. I’ve always had good experiences here.

Review №38

2017-07-14 16:41:17

Heidi was so nice and helpful! She made my errand-running day so much better!

Review №39

2020-03-08 16:28:13

I like the service at the ups store at 9921 Carmel Mountain Rd, San Diego. Friendly and respectful.

Review №40

2018-06-12 16:13:17

I came to drop off my rental book and the lady she was working today was very nice and very kind, thanks

Review №41

2018-09-24 20:57:30

Great service. The two ladies went out of their way to make a difficult shipping easy.

Review №42

2018-01-16 00:01:26

Fast, nice, courteous. Just nice people with good services. Fast notary and live scan.

Review №43

2023-10-27 13:54:27

Fast friendly. Notaries available.

Review №44

2022-10-25 04:43:27

I highly recommend this place for your shipping needs!

Review №45

2023-01-24 23:59:08

The people here have always been pleasant.

Review №46

2016-07-20 04:14:19

You all are so helpful to my wife Maria and I with all of our postal needs. Thanks

Review №47

2017-06-27 18:28:36

Always quick, helpful, and giving yoi the cheapest options without asking.

Review №48

2021-01-11 21:50:04

Return some Amazon stuff, very easy and fast!

Review №49

2021-08-21 01:02:45

Always very friendly and helpful!

Review №50

2019-08-02 23:21:55

Kim was really helpful and nice!

Review №51

2023-01-14 00:09:39

They’re a standup spot 🤝

Review №52

2020-11-10 01:03:01

The best at everything postal & office related 👍🏼👍🏼

Review №53

2017-10-19 09:19:04

Very friendly and respectful staff

Review №54

2022-10-09 06:28:55

Super Friendly staff.

Review №55

2018-04-13 20:48:07

Always curious and know what they are doing.

Review №56

2023-05-11 19:12:33

Great staff

Review №57

2016-08-15 23:06:32

They need more staff

Review №58

2020-07-17 18:18:10

Great service.

Review №59

2021-08-01 01:08:32

Very friendly