Presentation on Map Reviews Nearby

The UPS Store in West Hollywood

3.8 (42) 8581 Santa Monica Blvd, West Hollywood, CA 90069, United States

Location on the map

West Hollywood, Los Angeles County, California, US

Phone: +1 310-289-5952
Site: https://locations.theupsstore.co...

Opening hours

Monday:8:30 AM–6:30 PM
Tuesday:8:30 AM–6:30 PM
Wednesday:8:30 AM–6:30 PM
Thursday:8:30 AM–6:30 PM
Friday:8:30 AM–6:30 PM
Saturday:8:30 AM–4:30 PM
Sunday:Closed

Edit info

Total reviews rating 3.8

42 Reviews for The UPS Store 2024:

Review №1

2024-02-28 19:14:16

Unprofessional Behavior at UPS StoreI am writing to bring to your attention a concerning incident that occurred during my recent visit to the UPS store located at 8581 Santa Monica Blvd, West Hollywood, CA 90069.Late January 2024, while seeking notary services, I encountered unprofessional behavior from one of your staff members. Instead of providing assistance, the individual raised their voice and refused to listen to my concerns, forcing me to leave the store without completing the transaction.This experience has left me feeling unsafe and uneasy about utilizing UPS services in the future. I urge you to investigate this matter promptly and take appropriate action to ensure such incidents do not reoccur.I appreciate your attention to this issue and look forward to a swift resolution.Sincerely,

Review №2

2024-03-14 14:35:52

Great friendly service. I’ve had a mailbox here for nearly a decade. I’ve never had shipments lost. I can call and check on my mailbox and process payments over the phone when I am traveling. The guys are attentive.

Review №3

2024-06-29 16:47:20

When I need to ship something this is where I go. They are friendly, efficient and professional — and go out of their way to help. 11/10

Review №4

2023-12-09 18:17:13

Not thrilled with my experience today.After presenting a delivery notice to the employee at this UPS store.I am being told, he can’t do anything for me without a tracking number, I insist the tracking is written on the notice.After finally entering the tracking number he says that my package doesn’t show up on the system, and that was the end of my less than stellar customer service.I go across the street to CVS who is an authorized UPS delivery location, the CVS cashier was able to use the tracking number and tell me where is my package and when it will be delivered.⭐️one star for UPS for being total slackers⭐️⭐️⭐️⭐️⭐️ 5 stars for CVS cashier for giving me a simple easy clear service

Review №5

2024-06-08 21:19:08

Been using it for 3 years. Always good and reliable service. Well staffed.

Review №6

2023-12-07 17:16:23

Ive been doing business with this UPS store for over 5 years. They are the best. Consistently helpful, always professional.

Review №7

2023-07-31 21:06:08

I love this store. They’re always nice, fast, and efficient. Make sure you print out and bring your return label because otherwise they’ll charge you $2 to print it.

Review №8

2022-07-18 22:46:31

DO NOT GO HERE! I wish I could give negative stars! Like -1,000,000,000 stars! You will get overcharged and receive misinformation from the unknowledgeable crooked staff and your mothers 70th birthday card will arrive late even though you paid $15 to ensure it arrived on time and you sent it 9 days early and when it arrives late the UPS store could care less and will not offer you a refund because they dont care about your moms 70th birthday card arriving on time (even though the UPS store said it would arrive on time!) and they dont care about customer service or integrity! Every single staff member at this 8581 Santa Monica Blvd, West Hollywood UPS store only cares about overcharging you as much as they can! I live in West Hollywood and will never go to this UPS store for as long as I live! DO NOT GO HERE. I have been incredibly overcharged multiple times. Its too many times with zero customer service or customer care and overpaying every time! Id rather go to the Post Office! DO NOT GO HERE! Find another shipping store! Im looking out for you customers! Im on the side of the customers! I took time to write this so no more people have to overpay.

Review №9

2019-07-01 20:58:43

This UPS Store location was a great experience. I received the same unfortunate information about account numbers and preprinted labels as I had at the first UPS Store location I tried on sunset, however, at this location I was helped by a gentleman who explained to me the correct forms I needed and also recommended a location I could get them from as they didnt have any either. This was all done kindly and professionally despite them being very busy.

Review №10

2021-01-17 20:38:40

First time at this location and will be my last. They charge me a $5.00 “customer service” fee to put an item in a box that I purchasd from them. I said I would do it myself but they insisted. The strangest thing is that they didn’t tell me about the fee - it wasn’t until a day later that I looked at the receipt and saw it. Don’t waste your time going here... So many other better UPS locations in the area.

Review №11

2024-02-19 18:12:33

Always kind people. Validated parking in garage too

Review №12

2014-10-02 22:08:32

The guys that helped me here were SUPER courteous and very generous. I had some questions about shipping a large box, next day mind you, and they not only helped me in packaging, but took on shipping and insuring everything, as if it were their own property. I was very comfortable leaving my package there, knowing it would get out of here safely and securely. I recommend this store to everyone. Great job! :D

Review №13

2022-04-09 03:47:55

This establishment is a hustle. They do not abide by UPS rates. I brought 4 boxes each 32 pounds to be shipped to Chicago (UPS ground), along with a scooter, and they quoted me $1000. I walked in and they looked at the boxes without measuring or weighing anything and said this will be a little over $1000. I immediately knew they were trying to scam me. I took all my boxes back into my car and went to fed ex. They shipped my boxes for $340 dollars. The scooter would’ve been $150, but I decided to just take it on the plane. Avoid this place, they follow no rules.

Review №14

2024-04-10 17:15:16

Great service all around. Very hospitable and efficient.

Review №15

2023-09-09 17:30:51

Steven is a saint! This UPS store definitely goes above and beyond to support customers. Thank you!

Review №16

2017-08-30 03:33:02

We needed to ship a diverse set of items home that we had collected while in the area — everything from paperwork to small appliances to laptops to a 53-pound decorative piece. Because we were traveling, we had no facilities to package the stuff up ahead of time, so we just hauled it into the UPS store in whatever we had available: garbage bags, banker boxes, even a big blue IKEA bag. And then we asked them to package it and ship it for us. I wish I had caught the name of the gentleman who serviced us. While his mannerisms were rather muted, he was EXTREMELY adept at assessing our items and planning out the most efficient way to package and ship them. He must have spent a good 40 minutes helping us (in total, over 2 trips), and thats not counting the time he spent finishing up the packaging after we left. We were very pleased with the service we received and very pleased with the results.

Review №17

2021-11-18 17:20:54

In case there is no street parking available this UPS store validates your parking if you park at the Raddison. 1st 15 minutes are free. They also have a notary, call first to get his schedule. There is a Wells Fargo and Starbucks, Trader Joes, Sprouts and many more in very close proximity. One stop shop!

Review №18

2018-09-22 21:45:34

EXCELLENT SERVICE! ALWAYS KIND, PROFESSIONAL & ACCOMMODATING! I recommend them completely and trust them with my packages. I have gone at 3pm on a Thursday at this West Hollywood location and they have delivered to my sisters house in Las Vegas, Nevada the very next day! I do not know how they did it, but they did. They have supplies also that are reasonable priced, and I now have a mailbox that I use for business purposes. This place is a must visit location if you want great service, quality packaging and guaranteed delivery!

Review №19

2018-12-11 02:44:39

These guys take my packages, ask if I want a receipt and wish me a good day. They seem pretty nice and good at their job. Id also like to point out that the queen below, Ph Ayers, is tanking reviews for this business because hes shocked that they charge double for certified mail. Hello, this isnt the Post Office. You want cheap, go to Fairfax and wait in line for two hours (by the way read some of his other reviews, telling straight people they have spoiled kids under Will Rogers Beach--sorry straights, not all of us gays are hateful queens); this brings me to my next point, which is that most UPS store do try and rip you off because they are paying rent and not really part of UPS. This store doesnt do it. They are quite upfront about prices. Again, if you want rock bottom prices, go wait two hours in line at the Post Office. Are people just spoiled or stupid. Screw you Ph Ayers.

Review №20

2023-11-23 00:55:45

Very helpful and kind. Let me borrow their dolly to schlep something from my car! A+++

Review №21

2019-09-23 16:44:40

The best place in LA for packing shipping etc... Had my PO Box there for 13 years & the guys that run it were the greatest & always incredibly friendly. Made my life so convenient receiving packages w text alerts, never had to worry about packages getting stolen from my porch at home.

Review №22

2021-06-10 00:50:16

The UPS Store is one tenth of a mile from my home (Im sure less than that but not according 2 Google maps.Been a customer on and off for 20 years?!Very very nice and very very experienced knowing how to do any return.With Amazon return with no box for free to local ups store, Ive become more regular a customer.They work so hard all day every day, but are always polite, friendly and try to help customers ASAP given there is always a bunch of Big Box Shipping orders for them to pack up.Great people in terms of their outstanding work under non stop daily number of returns.They are friendly enough, but too busy to ever get into a conversation. But professionally I can say with decades of experience they know how to handle every kind of shipping, get it right and get it done asap for every customer.

Review №23

2019-01-08 09:15:51

I had come in to make color duplex copies of a PDF file on a jump drive. Brought my own paper. Had emailed to find out prices before showing up, was told it was $1.18 to do both sides of a double-sided printed color page. I showed up and needed someone to show me, er, how this operates. I got a counterpersons attention and said, I need to make some color copies from this USB drive? The clerk gestured at the copy machine. I reiterated, I need to make copies from a file on this USB drive? Another assistant came from around the corner, guided me over to the machine, and demonstrated it. My copy came out, but it wasnt printed duplex. I was told that in order to print duplex, one has to use the computer.Okay, so, I had two sheets of paper (my paper) with one side printed on each. I asked how to pay for the erroneous document. The counterperson told me not to worry about it, since it wasnt done correctly, but next time use the computer for duplex printing. I thanked them and left.I looked over my print out at home, and decided to make some changes. I returned to the store, prepared to use the computer for some duplex printing. I opened up the PDF file using Acrobat, and sent my document, in duplex form, to the printer. After much, much too long, the computer told me there was an error and that it had failed to print. I took my jump drive home to see if I could figure out the problem.My problem was my file size. I adjusted that, recreated the file, and returned a third time to print duplex on my own paper. I succeeded... sort of. Acrobat Reader had lopped off the margins of my document, so while it was still unusable, I headed over to pay my $1.18.The bill, it turned out, was $4.51. I got out a $5 bill, handed it to the clerk, and then asked, I thought that it was only going to set me back $1.18 for a single sheet duplex printed in color. Is that not so? The man explained, I have to charge you $3.00 for using the computer. Me: Oh, theres a computer use charge? Man: Yep. Me: Okay, so, like, is it per instance of use for for a certain number of minutes or quarter hours? What was I supposed to get for my $3? Man: I was just watching the time. And the last time you came in you tied up the computer for a long time, remember? I admitted that I did, though that time had been wasted since I hadnt been able to print anything. I got my change and left.I re-read my emails. There was no mention of a computer use fee. I checked the web page for this location. No information there about a computer use fee, as well as no information about per-cost copies in color or black and white, no info about duplex printing, no rates per unit time for tying up the computer, no explanation about how the print-it-yourself process works at all. If you dont call in to get an answer, it seems, you might never know. And apparently they arent so regular about what they decide to charge per printout anyway. And be aware: there is a random computer use fee that gets tallied by a clerk who keeps an eye on the clock and decides how much money thats worth to you.I was intending to set up a print run of between 100 and 120 sheets of the document I have. At least, once I can get a printer to print it the way I need it printed. But at $4.51 per single-page printout, thats almost $500 to complete the job. Christ, I can BUY a color printer of my own for a fraction of that. Never mind, UPS, you have done your part to make me feel unwelcome, and I must now find another business to help me, perhaps one further from my home, but maybe at least more upfront and consistent about what I will be charged for the result I get.

Review №24

2017-10-20 18:43:01

Quick friendly and efficient service doing what UPS does best.

Review №25

2021-12-08 20:38:02

The employees were very nice and helpful. I’m leaving a star review bc UPS doesn’t print return labels that have been emailed to customers.

Review №26

2020-06-25 02:19:45

The man behind the counter helping me yesterday (for at least 30 minutes) was not wearing a mask the whole time. Everyone else who was in the store was. Isnt it required right now to wear a mask inside??

Review №27

2024-01-31 23:16:48

$2 for printing a shipping label. Insane

Review №28

2023-08-17 21:55:31

The workers here are so nice and efficient. I love coming to this UPS

Review №29

2021-10-19 00:29:18

I wish I can leave zero stars. There are 2 registers and 2 people but the only one is open. When I print one page they told me is $2 for using the computers even though I sent it from my phone to their email address.DON’T COME HERE

Review №30

2023-11-02 13:07:44

Nicest men been here in The neighborhood for years Very convenient place to go

Review №31

2023-11-15 22:56:43

The best service ever. Thank you so much, guys!

Review №32

2022-08-05 01:13:43

Great location. Steve who was working was extremely kind and helpful. I will reuse this location no doubt!

Review №33

2022-12-08 00:02:28

Worst company ever. The delivery service is filled with incompetents who refuse to do their job.

Review №34

2018-10-23 22:50:59

Must be the rudest, most uncaring service in this city. If it werent for the location and need to send out quickly, I would not bother with this location.

Review №35

2021-01-28 23:01:36

Always nice and helpful staff. They are professional boxers. Golden gloves.

Review №36

2018-01-14 00:57:47

In and out in 5 minutes. Plus they validate parking for an hour in the Ramada Lot.

Review №37

2022-05-23 18:15:24

Super nice staff, always very helpful.

Review №38

2021-03-09 04:09:32

The guys who work here are super kind and helpful.

Review №39

2014-07-30 08:49:14

Double price for certified mail? No thank you.

Review №40

2023-05-04 14:20:54

Rude staff. Overpriced.

Review №41

2019-01-24 00:06:23

Good people and give good service.

Review №42

2020-03-23 20:08:31

Extremely helpful